# MoeGo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is MoeGo the right Pet Grooming solution for you? Explore 229 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165732/MoeGo/reviews

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MoeGo

4.8 (229)

[View alternatives](https://www.capterra.com/p/165732/MoeGo/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of MoeGo

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

JM

Joe M

Pet GroomerConsumer Services, Self-employedUsed the software for: Less than 6 months.

“I like the ease of setup, online demos and demo walkthrus, quick customer service, and most of all the ability for online booking and appointment management. “

April 29, 2023

LB

Lisa B

GroomerVeterinary, Self-employedUsed the software for: More than 2 years.

“You can’t even explain the problem correctly because they don’t even give you an answer to the question that you’re being asked“

March 5, 2026

CB

Christy B

OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years.

“MoeGo has helped take so much off our plate and given us everything we need to keep our customers and our mobile techs happy.“

May 18, 2023

MG

Melissa G

Dog groomer Aviation & Aerospace, Self-employedUsed the software for: 1-2 years.

“Hard to figure out and if you do the customer request their own appointment thing, it doesn't let them know the days and times avaliable in their area that I pre set so it messes the whole thing up“

June 21, 2023

KS

Kimberly S

CEORetail, 2 - 10 employeesUsed the software for: More than 2 years.

“I love the fact that Moego is very user friendly and allows me to customize all aspects of my business needs from pet grooming to retail.“

June 19, 2023

JE

Julie E

Pet StylistConsumer Goods, Self-employedUsed the software for: 1-2 years.

“MoeGo app doesn't always load fast, or it seems to have issues loading all the pet/client info when I don't have full phone reception.“

June 28, 2023

TG

Tracey G

Owner and Dog GroomerConsumer Services, Self-employedUsed the software for: More than 2 years.

“Love the abandoned booking features.“

July 28, 2025

CS

Charlene S

OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years.

“It is impossible to get the information you need to make financial decisions, clean up you database, etc“

March 19, 2026

## Showing most helpful reviews

Showing 1-25 of 229 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

George P.  
Owner  
Veterinary  
Used the software for: 6-12 months

### "Great pet grooming solution for businesses"

August 11, 2022

5.0

Moved from another grooming software package that went horribly wrong with an update. Moego took a little getting used to as it was so far ahead of the other you could do so much! The migration was made so simple with the team at MoeGo, it took a few days to get all the data sorted - including adjusting phone numbers all for me when they lost the zeros. Since migration no-shows have dropped, I can manage the app much simpler and I have put a PC in the front of the shop to help the girls who do not use the app. Everything works perfectly. I 'd like to see more development on the integrations with things like Quickbooks, and will potentially trial online booking soon.

Pros

Amazing support teams Really comprehensive mobile app Easy transition from other software Web page works well for bookings Confirmation / reminders are always sent on time Features constantly added Ability to control multiple groomers calendars with varying dogs with ease

Cons

Quickbooks integration not for sole traders SMS messages seem expensive for the UK A lot of nice features such as review boosters and salary calculations require next level of pay service - which feels expensive when you're a small shop

Alternatives considered

[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)

Reason for choosing MoeGo

Team were responsive at helping migrate. Tested all apps and was easily the best.

Switched from

[Savvy Pet Spa](https://www.capterra.com/p/183787/Savvy-Pet-Spa/)

Dreadful customer service at Savvy, broken app during "upgrade", price increases.

Review Source

KL

Kara L.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Best Pet Grooming Software Period!"

July 25, 2025

5.0

We’ve been using MoeGo to streamline our operations, and it’s been a game-changer! It’s like having a team of superheroes working behind the scenes, doing the work of multiple people and doing it exceptionally well. We’ve been able to boost our revenue, save time, and make our business more efficient. Plus, we’ve found new ways to market that are really effective and help us reach our goals.

Pros

User-friendly and efficient, this software automates routine tasks such as optimizing our schedules and contacting clients to ensure their attendance. Its ability to manage diverse pricing and service variations enables us to maximize revenue. Additionally, we have devised innovative marketing strategies for our area, utilizing MoeGo’s intake forms effectively.

Cons

Despite our enthusiasm for data analysis and potential for enhanced services, we wish we had access to more data. It is important to note that the majority of dog groomers aren't thinking like this. The intricate customization of pricing, particularly across different breeds (while a huge pro), presents a challenge when attempting to implement changes (lots of clicking). While this initial setup may require some effort, the long-term benefits justify it.

Alternatives considered

[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)

Reason for choosing MoeGo

Better features and customization. Especially online booking and the ability to maximize revenue with detailed service offerings.

Review Source

LB

Lisa B.  
Groomer  
Veterinary  
Used the software for: 2+ years

### "Customer service is horrible "

March 5, 2026

1.0

My overall experience with Mogo is not good. I got on early with Mogo and they keep taking away services even though I should be grandfathered in

Pros

Their customer service is absolutely horrible. There is nobody to talk to fix the problem. If you try to get something fixed, they put you with AI or chat only and it’s just a major repetition of ongoing text with no fixes.

Cons

I dislike customer service immensely. There is no fixing just an amazing amount of texting. You can’t even explain the problem correctly because they don’t even give you an answer to the question that you’re being asked

Review Source

TG

Tracey G.  
Owner and Dog Groomer  
Consumer Services  
Used the software for: 2+ years

### "The grooming software you NEED"

July 28, 2025

5.0

I have been using MoeGo for years and love when they take feedback from us and are active with updates. New features are constantly added and they typically make life easier. Team is super responsive. I enjoy the software a lot and recommend to others

Pros

Online appointments 24/7 for clients. User friendly. The team is very responsive with any issues or concerns. Love the abandoned booking features. Everything for my clients is in one spot including history, notes, vaccinations etc!

Cons

Clients are able to cancel same day despite me having 24 hour notice. I wish it could automatically charge them if they cancel within the appointment cancelation policy.

Alternatives considered

[Barkley HQ](https://www.capterra.com/p/183070/BarkleyHQ/)[Groomsoft](https://www.capterra.com/p/129785/Groomsoft/)

Reason for choosing MoeGo

Customer service. Ease of software and overall format was user friendly for self and customers

Review Source

JH

Jennifer H.  
Owner pet groomer  
Veterinary  
Used the software for: 2+ years

### "The best program for grooming salons!"

July 31, 2025

5.0

We started using moego a few years ago. We switched from another company. We have loved moego right from the start. The value is great, new features all the time and fantastic customer support!

Pros

Moego is easy to learn. All the features are fantastic! I love the ease of scheduling, LOVE the report cards, love online booking too!

Cons

I love everything about it! We’ve had zero issues. And if we have any questions support is right there to help.

Switched from

[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)

Because I felt moego would better suite my needs and it does!

Review Source

KO

Kendra O.  
Pet Stylist/Owner (not in the Veterinary field)  
Veterinary  
Used the software for: Less than 6 months

### "Breath of fresh air"

April 18, 2023

5.0

I have never had such reliable support.

Pros

I like how there are less steps for everything compared to my old software company. They listen and take into consideration the needs and ideas from the businesses they support. My payroll has become soooooo easy....

Cons

There are a few minor tweaks that could be adjusted. Not being able to merge clients, or move pet's to another owner if they are rehomed. The product does not integrate with the Square register unfortunately. My register is only a few years old and I am not about to replace the register with a terminal.

Switched from

[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)

A really good friend of mine let me play around as an Admin in her Moego account. I was blown away by the ease of use. Even the Facebook group....love that.... I love how they interact with everyone. They really listen to their users.

Review Source

NN

Nicole N.  
Owner/Groomer  
Consumer Services  
Used the software for: 1-2 years

### "MoeGo is a good option for groomers"

March 25, 2023

5.0

Pros

It's pretty easy to book new appointments and its great for encouraging recurring business. You have full control over most of your messaging and plenty of texts included with the plans. It makes for a really easy client management.The helpline is always quick to respond and pleasant to deal with.Ive always felt valued as a client and treated with respect.

Cons

My one real complaint is that they list the monthly cost in my currency (canadian) so I assumed they would charge me the conversion they showed there. However, I'm charged in USD so with fluctuating conversion and then credit card fees it's actually about 10% more than I originally expected. I'm on their grandfathered plan so its really not that big of a deal for me but at their new rates it's something that really needs to considered if you're not American.

Switched from

[Savvy Pet Spa](https://www.capterra.com/p/183787/Savvy-Pet-Spa/)

I wanted more reliable functionality. I have no regrets. MoeGo is a giant improvement.

Review Source

PC

Paul C.  
Cat Groomer  
Retail  
Used the software for: 2+ years

### "MoeGo is the market leader for pet grooming software"

September 19, 2022

5.0

Fantastic. Well done everyone... honestly... the reviews for this software are off the chart aren't they? There is a reason for that. (I promise I'm not working for them, just a passionate advocate!)

Pros

I think the best thing I can say about MoeGo is that I've been using it for 2 years now and I continue to see how much effort this company puts into making genuine upgrades and improvements. I am convinced that MoeGo spend more time and money on improving this platform compared to all other platforms... I know this is why I would recommend MoeGo above all the other software.

Cons

Tiny stuff really. Showing the age of the pet more easily would be one fix they could implement. Really though, I have seen so many positive changes, I have to believe they're doing their best to continually improve the user experience.

Alternatives considered

[Savvy Pet Spa](https://www.capterra.com/p/183787/Savvy-Pet-Spa/)[GrooMore](https://www.capterra.com/p/212228/GrooMore/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing MoeGo

I really took my time looking at all the options. The 4 above were on the shortlist... I think 123Pets is now DaySmart Pet... at the end of the day, the user interface and the functionality was head and shoulders above... One reached out to me for a pretty amazing intro offer that I'd stay on if I joined.... did my research though and their corporate email was a gmail account... Sorry, that doesn't engender much confidence!

Switched from

[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Starting out small I was saving money in the early days. As soon as you're approaching 'scale' this system saves you a tonne of time.

Review Source

KU

Kimberly U.  
Owner/Groomer  
Consumer Services  
Used the software for: Less than 6 months

### "MoeGo a Must Have!"

December 20, 2022

5.0

So far this has been a very positive influence on my business. I have been able to set up the basics, use the software, and get any support needed very quickly.

Pros

Love that you can customize many aspects, and manage your customers easily. Reports are also great. Customer service is stellar!

Cons

Reporting could have more customization to fit needs. Vaccinations are always a cumbersome battle, ease of entering all that is related to these.

Switched from

[Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)

Customers were able to delete vaccinations records that are required by my state to keep for 1 year. Also customer service is not available necessarily when needed.

Review Source

khL

kei hin L.  
owner  
Veterinary  
Used the software for: 2+ years

### "Efficient and Reliable Business Management Tool"

July 25, 2025

5.0

My overall experience with MoeGo has been very positive. The platform is well-designed, intuitive, and offers a wide range of features that truly help streamline daily operations. From scheduling to client communication, everything is smooth and efficient. I especially appreciate how easy it is to manage appointments and send automated reminders, which has significantly reduced no-shows. Customer support is also very responsive and helpful whenever I’ve had questions. Overall, MoeGo has made running my business more organized and less stressful.

Pros

What I liked most about MoeGo is its comprehensive yet user-friendly design that makes managing appointments and client communications incredibly efficient. The automated reminders greatly reduce no-shows and save a lot of manual follow-up time. I also appreciate the seamless integration with other tools we use daily, which helps keep everything synchronized without extra effort. The interface is intuitive, making it easy for both me and my team to quickly get up to speed. Additionally, MoeGo’s customer support has been very responsive and helpful whenever I needed assistance. Overall, MoeGo has improved our operational workflow and helped us stay organized and professional.

Cons

While MoeGo offers many great features, I found that some advanced customization options are somewhat limited, which can be restrictive for users with very specific needs. Occasionally, the mobile app can be a bit slow or laggy, especially when handling a large number of appointments. Also, some reports and analytics could be more detailed to provide deeper insights into client behavior and business performance. It would be great if the platform offered more flexible pricing plans for smaller businesses. Overall, these are minor issues compared to the benefits MoeGo provides, but they are areas where improvement could enhance the user experience.

Review Source

TC

Tiffany C.  
Certified Canine Esthetician  
Consumer Services  
Used the software for: 1-2 years

### "Long time client, can’t imagine leaving"

May 22, 2023

5.0

Pros

I love the fact that MoeGo streamlines everything for me. It’s simple to use and helps me stay organized.

Cons

Honestly, there’s nothing I don’t like about the program… Every time I’ve ever asked for a feature to be added they have been over backwards to do it. The customer service is amazing.

Review Source

AE

Amy E.  
Partner  
Veterinary  
Used the software for: 2+ years

### "If you're searching for the grooming CRM of your dreams, the search is over!"

May 9, 2023

5.0

Pros

I would 10000000% say the customer service is the best part about Moego! The setup was easy, the functionality is effortless, and the scheduling is a breeze. Luckily I do not have many "issues" with Moego, but anytime I have a question, big or small their customer service team gets back to me immediately with the solution I need. Makes it so much easier for me to run my business!

Cons

The only thing I would say is a con for Moego would be that you can't split payment, which I'm sure they are working on.

Reason for choosing MoeGo

Moego had every feature I was looking for and more.

Review Source

KS

Kimberly S.  
CEO  
Retail  
Used the software for: 2+ years

### "Best booking program"

June 19, 2023

5.0

Out of all the booking programs I have used and tried, Moego is by far the best out there.

Pros

I love the fact that Moego is very user friendly and allows me to customize all aspects of my business needs from pet grooming to retail.

Cons

freezing up issues or unavailable network

Reason for choosing MoeGo

n/a

Review Source

SA

Stephanie A.  
Dog groomer  
Retail  
Used the software for: 2+ years

### "Love Moego!"

May 18, 2023

4.0

Pros

I love their online booking, calendar view, optional features...everything!

Cons

Mone, if there's an issue moego addresses it fast!

Review Source

CA

Chatchada A.  
Dog groomer  
Consumer Services  
Used the software for: 1-2 years

### "10 out of 10"

May 18, 2023

5.0

Pros

The whole thing. The system is very user friendly. I’m not a tech savvy but I can use it without stress. Such a professional team when I have a question they respond back so quick.

Cons

I wish if they have an unlimited text so I don’t have to keep tracks on messages.

Review Source

JE

Julie E.  
Pet Stylist  
Consumer Goods  
Used the software for: 1-2 years

### "MoeGo "

June 28, 2023

4.0

Overall I have loved having MoeGo, my stress is much less and easier to run my business.

Pros

MoeGo has made my job as a owner/groomer so much easier and less stressful.

Cons

MoeGo app doesn't always load fast, or it seems to have issues loading all the pet/client info when I don't have full phone reception.

Review Source

BW

Brooke W.  
Office Manager  
Cosmetics  
Used the software for: 2+ years

### "Moego is a great system"

June 19, 2023

5.0

I use Moego daily (all day) in scheduling, etc. for our 8 full time groomers. It is an easy, functional & user friendly system.

Pros

Moego is very user friendly. We use it daily for our mobile grooming business.

Cons

I do wish that the app and the desktop version were exactly the same. As the admin I use the desktop version the most, but when training new groomers (who solely use the app) it is difficult to show them many things without using the app as well. There are also many little things that I hope are implemented soon that would make my daily use better.

Review Source

SG

Stacey G.  
dog groomer  
Consumer Services  
Used the software for: 2+ years

### "awesome software for pet grooming "

May 17, 2023

5.0

great and has added a lot of new customers with online booking

Pros

the online booking has helped my clients grow so much over the years with this feature

Cons

i don't like how you have to pay for extra text messages

Review Source

TS

Tanera S.  
Groomer  
Veterinary  
Used the software for: 2+ years

### "I love Moego! "

May 4, 2023

5.0

I love the ease of using Moego. I use Moego for both my brick and mortar location and also for my mobile grooming. Moego literally does everything for me.

Pros

The product is easy to use and easy to pickup on. The customer service is top tier. My questions are always answered quickly.

Cons

I would recommend adding a boarding feature for those salons that offer boarding services.

Review Source

GH

Gabriela H.  
Feline Mobile Groomer  
Consumer Services  
Used the software for: 1-2 years

### "Best Pet Grooming Appt Ever ! "

May 21, 2023

4.0

Fantastic! Helpful! TIME SAVER

Pros

Features, easy to set up, customer support

Cons

I need to be able to text videos to clients, have more customization for automated messages and pop-up alerts

Reason for choosing MoeGo

Got recommended by the best on the industry

Review Source

ER

Elizabeth R.  
Owner  
Recreational Facilities and Services  
Used the software for: 2+ years

### "I Love Moego"

January 4, 2023

5.0

Pros

The best Scheduling system In my opinion. I have tried a few others before MoeGo and this one just had everything I needed for mobile grooming. From the mapping to the reminder text and payment options. It makes my life easier running 4 vans and a shop. Also the customer service is wonderful. Always a quick reply to help with anything and they are always improving and adding new stuff!! I love Moego and would recommend to anyone.

Cons

I really can’t think know anything. Anything that was not working for any of the users moego either adds or fixes. They listen to the clients and what our needs are.

Review Source

RS

Rachel S.  
Groomer  
Veterinary  
Used the software for: 2+ years

### "Love Moego"

June 19, 2023

5.0

Great

Pros

Very easy to switch with clients. Customer service is terrific as well

Cons

Was expensive to go from no text with client to text with clients.

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Moego was more aimed towards grooming

Review Source

GR

Gil R.  
CEO  
Retail  
Used the software for: 2+ years

### "Groomers best friend"

May 24, 2023

5.0

I wouldn't work without itIt has been a good working relationship and I admire the way they always get back to you if you have a problem,

Pros

Great customer support and available 24/7 important when you live outside of America

Cons

A bit expensive for us Aussies but I have yet to be disappointed

Review Source

Shaely N.  
Owner  
Retail  
Used the software for: Less than 6 months

### "This program saves my life. "

May 18, 2023

5.0

Great product, really saves me time since I am a team of one. Can quickly schedule appointments or set them up for recurring apointments.

Pros

Scheduling with smart schedule for mobile salons. Ease of setup. Love the radius set up for mobile salons. Customer account from their side.

Cons

Layouts to find certain buttons, sometimes there is lot of clicking to find the setting.

Reason for choosing MoeGo

The customer profile from user and customer and app.

Review Source

LW

Leda W.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Very happy with this app"

June 6, 2023

5.0

Good Experience

Pros

Is very friendly and easy to use specially on the phone or tablet

Cons

The interaction in the computer is more difficult. Needs more filter like: see all clients with expired vaccines

Review Source

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