# Mend Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Mend Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more.

Source: https://www.capterra.com/p/165634/Mend-App

---

# 

 Mend Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Mend

## What is Mend?

Launch your integrated Telemedicine program today with Mend. Best for 11+ Provider Groups, Mend is a healthcare communications platform. Mend can connect to patients anytime, anywhere, and with any device through messaging, video, or forms. Mend is the absolute easiest, fully integrated technology to engage your patients. Get Patient Engagement, Intake Forms, Scheduling, and Appointment Reminders all in one easy to use integrated platform to make your Telehealth a success from the start.

## What is Mend used for?

[Telemedicine](https://www.capterra.com/telemedicine-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/)

Overall rating

Based on 920 user reviews

Reviews sentiment

Positive

92%

Neutral

5%

Negative

3%

Pros & cons

Streamlined user experience

Convenient remote doctor access

Frequent connectivity disruptions

System lag and instability

Contact vendor  
for pricing

Free trial  
not available

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Do you work for Mend?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mendfamily.com/&name=Mend)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Mend

4.6 (920)

VS.

[3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (920)

Ease Of Use

4.1 (1,224)

Value For Money

4.5 (637)

Value For Money

3.6 (970)

Customer Service

4.6 (756)

Customer Service

3.7 (711)

## Mend alternatives

[4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Starting price

$300.00

Per User, Per Month

[4.3 (495)](https://www.capterra.com/p/110018/rxnt/reviews/)

Starting price

$319.00

Per User, Per Month

Highest Rated

[4.8 (490)](https://www.capterra.com/p/178984/Jane-App/reviews/)

Starting price

$54.00

Per User, Per Month

[4.6 (2,819)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Starting price

$49.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/)

## Who uses Mend?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Streamlined user experience

97% positive reviews out of 222

Most reviewers describe ease of use as intuitive, quick to learn, and efficient for daily tasks.

Frequent connectivity disruptions

60% negative reviews out of 78

Most users comment connection issues cause dropped calls, poor quality, and frequent troubleshooting during sessions.

Angela R

patient, 1 employee.

"Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome."

Convenient remote doctor access

96% positive reviews out of 53

Most users report doctor visits are accessible, comfortable, and enable effective communication from home.

System lag and instability

84% negative reviews out of 44

Most reviewers report slow performance, frequent glitches, and interruptions negatively impact workflow and session reliability.

Flexible virtual appointment platform

96% positive reviews out of 25

Most reviewers indicate virtual visits save travel time, work reliably, and simplify scheduling and follow-ups.

Recurring audio quality problems

61% negative reviews out of 38

Some users report audio dropouts, echo, microphone failures, and lag hinder clear communication during calls.

J. C

Patient - I do not work here and am not sure why I'm being asked to create an employee profile, 11 - 50 employees.

"The slightly more noticeable (than in other video calling software) lag in transference of sound which, especially in group settings, causes a lot of unnecessary talking-over-each-other"

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Confirmations/Reminders

4.8 (255)

49.80% of 255 reviewers that rated this feature as important or highly important

This capability helps you stay on top of appointments with timely confirmations and reminders via text and email. Reviewers appreciate frequent notifications, easy access to links, and reduced no-shows, noting that reminders are especially helpful for busy schedules and forgetful clients.

HIPAA Compliant

4.8 (215)

46.98% of 215 reviewers that rated this feature as important or highly important

Mend ensures HIPAA compliance, giving you peace of mind about privacy and data security. Reviewers indicate that secure servers, password protection, and confidential communications help them feel safe sharing sensitive information during telehealth appointments.

Appointment Scheduling

4.8 (214)

47.20% of 214 reviewers that rated this feature as important or highly important

With appointment scheduling, you can quickly set up sessions and choose optimal times. Users think it’s simple to use, with notifications and reminders that keep them on track. Some reviewers mention easy integration with MyChart and appreciate the availability of convenient time slots.

Video Conferencing

4.7 (169)

52.07% of 169 reviewers that rated this feature as important or highly important

You get reliable video conferencing for telehealth visits, enabling face-to-face communication from anywhere. Some users say the connection is clear and easy to use, while others report occasional audio or video issues but find problems are usually resolved quickly.

Appointment Management

4.8 (143)

51.05% of 143 reviewers that rated this feature as important or highly important

Mend offers flexible appointment management, letting you easily book, reschedule, or cancel appointments. Reviewers appreciate the convenience, timely notifications, and ability to manage appointments around busy schedules, noting that reminders help them stay organized and avoid missed visits.

For Medical Purposes

4.8 (170)

54.12% of 170 reviewers that rated this feature as important or highly important

Intended for medical use such as diagnosis, treatment, and consultation

Mend 97 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Handle the registration and admission process for existing and new students

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Mend offers flexible appointment management, letting you easily book, reschedule, or cancel appointments. Reviewers appreciate the convenience, timely notifications, and ability to manage appointments around busy schedules, noting that reminders help them stay organized and avoid missed visits.

With appointment scheduling, you can quickly set up sessions and choose optimal times. Users think it’s simple to use, with notifications and reminders that keep them on track. Some reviewers mention easy integration with MyChart and appreciate the availability of convenient time slots.

Creation, administration, and evaluation of assessments or tests

Automatically create schedules based on business needs or employee availability and qualifications

Complete outstanding payments

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Reminders sent via phone voice recordings

Manage the treatment plan and coordination between care providers and patients with special health care needs

Electronic patient health records

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Communicate using direct chat or messages within the system

Electronic storage of stakeholder contact information

This capability helps you stay on top of appointments with timely confirmations and reminders via text and email. Reviewers appreciate frequent notifications, easy access to links, and reduced no-shows, noting that reminders are especially helpful for busy schedules and forgetful clients.

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Electronic patient health records, including records from multiple doctors

Digitally sign online documents

Reminders sent via email

Create and securely store digital patient records

Public or private sharing of digital files such as documents, audio/video, images, and more

Tools developed specifically for use within applied behavioral analysis industry

Intended for medical use such as diagnosis, treatment, and consultation

Automatically find mutually available meeting time slots across multiple calendars

Gaining access to confidential health documents and information

Mend ensures HIPAA compliance, giving you peace of mind about privacy and data security. Reviewers indicate that secure servers, password protection, and confidential communications help them feel safe sharing sensitive information during telehealth appointments.

Information, data and reports that are being tracked over time

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

Activities related to the initial admission of a charge into the organization's care

Laboratory test results

Ability to chat online in real time

Manage billing and payments for a healthcare provider

Communicate using messages within the system

Access software remotely via mobile devices

Manage and support multiple languages

Manage and support multiple locations

Supports practices with multiple healthcare professionals

For practices with multiple providers

The ability to choose between different appointments in a selection.

Track and monitor patient no-show rates

Track and organize on-call shifts

Send personal messages to clients or attendees

Book meetings and appointments through a website or digital platform

Create new forms and/or use ready-made online form templates

Accept and process online payment transactions

Track and organize online shifts

In-person, onsite registration

Educational and medical resources that are delivered to patients online

Allows medical providers to engage patients in a variety of ways to ensure their health.

Patients can register for appointments in advance online

Online portal where patients can access information such as health records, treatment plants, etc.

Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health.

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Book and manage patient appointments and follow-ups

Accept, record, and reconcile financial transactions

Reminders sent for balance/payment due

Track and organize physician schedules and pertinent information

Manage physician availability and schedules

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Enables medical providers and/or patients to electronically renew existing prescriptions

Active reporting of data and metrics

Schedule repeating appointments based on a duration of time

Timed notification for any upcoming task, deadline, appointment, or activity

Remotely create and access treatment plans tailored to individual patients based on symptoms

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the rescheduling of appointments

Plan availability and assign specific time slots for tasks and resources

Exchange messages in a secure and encrypted manner

Check-in and out via a mobile device or kiosk

Online portal through which end users can access the system, manage tasks, or obtain information

Send messages via SMS

Reminders sent via SMS/text message

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Meet with patients remotely

Tools to help therapists document, record, and recall patient encounters

Set up connections to third-party platforms to improve business processes

Create treatment plans that document interventions and outcomes to track patient progress

Presenter can see and hear participants and vice versa

You get reliable video conferencing for telehealth visits, enabling face-to-face communication from anywhere. Some users say the connection is clear and easy to use, while others report occasional audio or video issues but find problems are usually resolved quickly.

Speaking to a doctor or healthcare professional using online video tools

Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets.

Monitor wait time and abandonment for incoming requests that have not been routed

Estimated waiting time in the queue

Seamlessly integrates with 3rd party websites

Get Advice

We can help you find the software with the features you need.

Features

4.5 (920)

4.5

Based on 920 reviews

## Pricing

Value for money

4.5 (637)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.5 (637)

4.5

Based on 637 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (756)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (756)

4.6

Based on 756 reviews

## User reviews

Overall rating

4.6

Based on 920 reviews

Filter by rating

5(673)

4(170)

3(47)

2(20)

1(10)

Mentioned topic

Sorted by most recent

JP

Jaden P.

Direct Support Personnel

Hospital & Health Care

### "Mend Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 14, 2026

We us Mend Monthly for our Special Needs Client/Medication Reviews. Mental Health care and Therapy. This Mend System helps ensure their care.

Pros

Convenience Steady Connection- presented no problems accessing the system. The ease of use is fantastic.

Cons

No cons- recognized at this time- we have been using the program for many years and the connections are better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ML

Mary L.

Writer

Writing and Editing

### "Amazing & Friendly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

April 13, 2025

Everyone was super friendly kind &caring

Pros

PA was wonderful super kind & friendly 💯

Cons

Nothing at all to complain about tyvm!!!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CL

Cheryl L.

Teacher

Education Management

### "Establish care"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 13, 2025

Great!!! I am very happy with the experience

Pros

The convenience and simplicity of the appointment

Cons

Everything went well. I am happy with my experience

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AR

Angela R.

patient

Mental Health Care

### "Experience with Mend"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

April 10, 2025

Overall positive experience. I haven't had issues with it. It connects me and my provider for appointments and provides educational/informative videos while I am waiting. I think it is also the program that takes my co-payments and notifies me when my provider has questionnaires for me to fill out. Possibly does more but haven't seen or navigated beyond those things.

Pros

I like the ability to test your connection/audio/video prior to visit. The informational videos while waiting on your provider. Allows you to connect remotely when you can't physically be at appointments.

Cons

Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome. Not a huge deal just an issue I encountered one day when I tried to connect from outside of google chrome.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DH

Danielle H.

Receptionist

Education Management

### "Best video visit ever had before! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 9, 2025

Great was very easy to access and such a great provider experience

Pros

Very personable and such a great experience for an online call

Cons

Nothing at this time that I did not like

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DM

Dennis M.

Minister

Medical Practice

### "Positive Mend Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 8, 2025

It has been great so far.

Pros

Easy to connect. My doctor \[sensitive content hidden\]) is a great doctor. That helps with the entire experience.

Cons

Some of the commercials and the stupid fact that you have to leave lengthy reviews.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BC

Bruce C.

Teacher

E-Learning

### "Thank you dor taking the time"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 7, 2025

Very pleasant all around. Ofan was a master of his craft

Pros

Very knowledgeable. Explained throughly and in simple terms that i could understand.

Cons

No cons to write. I have a good experience

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CP

Carmen P.

Retail

Retail

### "Very Convenient"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 7, 2025

It works amazing for me 95% of the time.

Pros

It’s easy to use and it helps for when I can’t come in.

Cons

Sometimes the connection can be a kitty spotty.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CG

Cynthia G.

Teacher

Primary/Secondary Education

### "Great option for a busy schedule. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 6, 2025

High quality service. I was able to get all my questions answered. Provider was very kid and knowledgeable.

Pros

Very informative. I awas able to get all questions answered. Provider was very knowledgeable and patient.

Cons

There's nothing like in person, in my opinion. So It does have a different feel, but it does work great with a busy schedule.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KC

Katie C.

Home maker

Hospital & Health Care

### "Great service "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

April 4, 2025

It’s been a very good experience. The therapist is very kind and caring and a good listener.

Pros

My therapist is wonderful! She’s caring and a great listener.

Cons

Everything has worked so well, the video and sound is fine, the link always works right away. I only feel that having a short text or note to take away would be a helpful addition.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/165634/Mend-App/reviews/)

Popular comparisons

[Doxy.me vs Mend](https://www.capterra.com/compare/158461-165634/Doxy-me-vs-Mend-App)[Carepatron vs Mend](https://www.capterra.com/compare/165634-195467/Mend-App-vs-Care-Patron)[Tebra vs Mend](https://www.capterra.com/compare/129169-165634/Tebra-vs-Mend-App)[athenaOne vs Mend](https://www.capterra.com/compare/98735-165634/athenaOne-vs-Mend-App)[Qualifacts Insync vs Mend](https://www.capterra.com/compare/144484-165634/InSync-EMR-vs-Mend-App)[NextGen Office vs Mend](https://www.capterra.com/compare/31268-165634/NextGen-Ambulatory-EHR-vs-Mend-App)

[RXNT vs Mend](https://www.capterra.com/compare/110018-165634/rxnt-vs-Mend-App)[Jane vs Mend](https://www.capterra.com/compare/165634-178984/Mend-App-vs-Jane-App)[SimplePractice vs Mend](https://www.capterra.com/compare/130710-165634/SimplePractice-vs-Mend-App)[TherapyNotes, LLC vs Mend](https://www.capterra.com/compare/118981-165634/TherapyNotes-com-vs-Mend-App)[Zanda vs Mend](https://www.capterra.com/compare/165634-180530/Mend-App-vs-Power-Diary)[Klara vs Mend](https://www.capterra.com/compare/165634-203066/Mend-App-vs-Klara) 

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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