# livepro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is livepro the right Knowledge Management solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165150/livepro/reviews --- livepro 4.8 (182) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of livepro Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews DS Deanne S Customer Support Services ManagerConsumer Goods, 201 - 500 employeesUsed the software for: Less than 6 months. “The reporting capabilities are practically endless, giving us insights we didn’t have before, and the overall value we’ve gained from the product has far exceeded our expectations. But what truly sets this company apart is their leadership and commitment to listening to their customers. How often do you get invited to meet with a \[sensitive content hidden\]“ October 24, 2025 PG Peter G Process Improvement ManagerHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “The feedback/review process is a bit confusing.“ October 21, 2025 Kristin S Sales Operations Analyst IIIConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Our main goal was to ensure agents had the answers at their fingertips and that those answers were accurate, consistent, and, most importantly, searchable.“ December 26, 2025 DS Deanne S Customer Support Services ManagerConsumer Goods, 201 - 500 employeesUsed the software for: Less than 6 months. “Haven't discovered anything that I do not like.“ October 24, 2025 KA Kimberly A Training SupervisorHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: Less than 6 months. “The system has helped us unify training materials, streamline updates, and encourage consistent communication.“ October 27, 2025 CM Chloe M Customer Service SMEInsurance, 201 - 500 employeesUsed the software for: More than 2 years. “Formatting of certain tables and wording can be niggly and hard to solve.“ June 22, 2020 CD Cory D Head of Sales and ServiceInsurance, 51 - 200 employeesUsed the software for: 1-2 years. “Our team has greatly benefited from its intuitive interface and powerful SEO capabilities, which has made it easy for them to locate the information they need quickly and efficiently.“ August 15, 2025 Pete I Operations Planning ManagerInsurance, 201 - 500 employeesUsed the software for: More than 2 years. “There's nothing I really "dislike" but would like to see more done to support BCP situations where the product is unavailable (which is rare)“ June 18, 2020 ## Showing most helpful reviews Showing 1-25 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristin S. Sales Operations Analyst III Construction Used the software for: 2+ years ### "Positive Experience with a Wonderfully Successful Launch!" December 26, 2025 5.0 Our main goal was to ensure agents had the answers at their fingertips and that those answers were accurate, consistent, and, most importantly, searchable. Our agents are the first point of contact for customers, and we want to make sure they have the most up-to-date information, as processes, products, and details can change quickly. Using the announcement feature has been an effective way to communicate and confirm that agents have read and understood the changes, reducing the need for emails or individual communications that can easily get lost. livepro's searchability is the most significant piece of positive feedback we've received to date - the fact that agents can quickly search and find the answers and have confidence in the information allows them to feel and sound more self-assured, decreases our organizational risk through accurate information sharing, and reduces average handle time by not having to put customers on hold. From contract signatures to implementation to launch, we have felt supported and have a true partnership with livepro. Pros My favorite post-launch aspect is livepro's ability to reduce chaos and noise in the contact center almost immediately. It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped. Feedback included phrases such as: "This is the first time I've been able to search and find what I needed in real-time!" "Thank you for a tool that we actually use throughout our shift each day!" Cons From an administrator's perspective, there is nothing I dislike about livepro because it solves some of the most significant pain points our organization faced. The ability of livepro to integrate seamlessly with our telephony platform and other software systems fills in the gaps we didn't know we had until launching! The guidance, support, and training we continue to receive from livepro helps set us up for ongoing success. Review Source SD Samantha D. Group Manager, Training, Knowledge and Process Consumer Goods Used the software for: 2+ years ### "A Purpose Built KMS That Makes A Difference " November 17, 2025 5.0 The support team is absolutely amazing. They’re always available when you need help, and what stands out most is how seriously they take your feedback. Whenever we have suggestions or run into issues, they’re quick to listen, and it’s clear they’re committed to using that input to continually improve the tool. Pros We’ve been using LivePro as our KMS for over four years now, and the features we value most are its simple but customisable UX, and how easy it is to author and maintain your own knowledge without needing to understand any code or rely on the supplier to build new templates. The feedback and governance tools keep everything current and well-maintained within the system, and the communication function lets you send updates to specific groups, so there’s no need to email people separately. They’ve also released an AI overview search function, which means team members now get contextualised answers directly from our closed knowledge base, rather than just being pointed to an article to read through. This has already helped improve AHT. As we manage multiple KMS for various clients with differing licensing needs we’ve found their flexible pricing model Cons It would be really helpful if, as an administrator, I could move easily between multiple KMSs within the same instance and view each of their homepages. When you’re managing more than one, having to jump in and out separately can be a bit clunky, so a smoother way to switch between them would make oversight and maintenance much easier. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We needed robust knowledge governance that would allow us to scale and solve efficiency and quality issues. Review Source AB Annie B. Program Manager Hospital & Health Care Used the software for: Less than 6 months ### "Livepro implementation" March 10, 2026 5.0 I believe Livepro to be a great value and the support you receive while implementing and afterward is wonderful. Pros We went live with Livepro six months ago. I have been very impressed with the support we continue to receive. As with any project, we continue to identify opportunities to improve the outcome. \[sensitive content hidden\] has been by our side helping us make the most of their platform for our employees since going live. Cons We had some difficulty getting SSO set-up. We were able to work through the issues but it took longer than expected. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Upland Panviva](https://www.capterra.com/p/73309/panviva/) Reason for choosing livepro Functionality, integration with Salesforce, cost. Switched from [Rocketspark](https://www.capterra.com/p/158722/Rocketspark/) We received very little support from Rocket and the tool was outdated with no enhancements. Review Source LK Lucy K. medical receptionist Medical Practice Used the software for: 1-2 years ### "Great tool overall but could be smoother." August 13, 2018 3.0 Overall its a fantastic tool that does contain all the information and is updated regularly by the wonderful carina. It just be improved by improving the navigation with less steps, and perhaps organising as a decision tree where you work backwards. Ie. US Chest Wall - then find the clinics that offer it. Pros Thorough and regularly updated. Carina is fantastic with her speedy replies. Cons Bit too clunky, could be smoother to use. Review Source PS Patrick S. Director of Training and Development Financial Services Used the software for: 2+ years ### "Livepro is an excellent knowledge management system" October 7, 2025 5.0 Overall, our experience with livepro has been very positive. The system is reliable and offers all the functionality we would expect out of a modern knowledge management system. The Rocket feature is an added bonus. The best part of working with livepro has been the excellent relationship management and service support that the team has provided consistently since day one. Pros Livepro has been an excellent knowledge base for the organization. It provides solid role-based permissions to allow the proper security controls over who can access information. That, along with the detailed reporting in the system ensure that we are able to get optimized use out of the system. Our customer support teams have benefitted greatly from this tool, which was a significant upgrade over our last knowledge management system. Cons We have not identified a lot of cons about livepro. The system is easy to use and we have received excellent support. The default templates in the system are somewhat plain and utilitarian, but that has worked adequately for us. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) We were exceeding the use capabilities for the WordPress system. Livepro has proven a much more appropriate dedicated knowledge management solution. Review Source KA Kimberly A. Training Supervisor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Where Our Knowledge Really Started to Grow" October 27, 2025 5.0 Our overall experience with livepro has been extremely positive. We signed in May and have since done quite a lot within the platform. The system has helped us unify training materials, streamline updates, and encourage consistent communication. The livepro team has been responsive, knowledgeable, and genuinely invested in our success. It feels like a true partnership, not just a vendor relationship. Pros What I’ve liked most about livepro is how intuitive it is. The structure of the system has made it easy to break down a massive 500-page manual into logical, easy-to-navigate articles. Their customer support and onboarding team are also standout. They truly partner with you to understand your business rather than giving a cookie-cutter setup. Cons The reporting tools are strong and provide a lot of valuable insight, but they can feel a bit overwhelming at first, especially for someone new to the system. Coming from a background where we had little to no reporting or analytics available, it’s been a big step up, and we’re still learning how to make the most of all the data now at our fingertips. Compared to other vendors I demoed, the AI in the editor tool isn’t quite as advanced, but still easy to use for someone brand new in the world of KMS. Alternatives considered [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/)[Document360](https://www.capterra.com/p/177031/Document360/)[Guru](https://www.capterra.com/p/224830/Guru/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[KnowledgeOwl](https://www.capterra.com/p/132902/KnowledgeOwl/) Reason for choosing livepro From our very first interaction, the support from livepro has been incredible. Everyone we’ve worked with has been friendly, supportive, and genuinely eager to help us get set up for success. Ultimately, it was their level of care and partnership that made livepro the clear choice for us. Review Source Waylon M. Knowledge Manager Insurance Used the software for: 2+ years ### "If you have knowledge, you need livepro!" August 12, 2025 5.0 Easily one of the most rewarding systems, businesses and people that I have ever had to deal with professionally. Can not recommend high enough! Pros livepro is a comprehensive knowledge management system that allows for a fully built in governance and control strategy. Being easy to use, and highly customisable by the business allows a high level of flexibility. Where this is not possible, or you can't figure it out, the service from customer support is second to none! Really quick responses and always willing to help! Add to this one of the best in built help sites of any system i've ever used, and livepro becomes a high quality, value for money, system to store, use, and report on all of your knowledge! Cons It is honestly hard to find something not to like! I've tried for years to find something I don't like and I can't for the life of me find it. Review Source CD Cory D. Head of Sales and Service Insurance Used the software for: 1-2 years ### "“Excellent knowledge management system”" August 15, 2025 5.0 Livepro has been a key tool when managing our internal knowledge, both streamlining the migration of existing knowledge, and also helping us identify and address content gaps through user feedback, search analytics (thanks to reporting) and taxonomy. Our team has greatly benefited from its intuitive interface and powerful SEO capabilities, which has made it easy for them to locate the information they need quickly and efficiently. The platform’s wide range of content types has helped support learning and engagement across all levels, from onboarding new staff (via quizzes) to assisting more experienced team members via document notes, process guides and rockets. Pros The periodic review cycle within Livepro has been very helpful as part of our knowledge management cycle. In the past, tracking when pages were last reviewed meant manually visiting each one, and managing page history was also challenging. The Livepro “Content Owner” system – with automated notifications when pages require review – has made this process much more efficient and manageable. Creating new pages is also generally very user-friendly, and the flexible design of page elements and templates allows for customisation to suit the needs of each knowledge object, while keeping the style consistent across the platform. Support from the Livepro team has been consistently strong. Their responsiveness, combined with regular updates and new features has been very helpful throughout the entire process Cons It would be helpful to have the ability to set up page containers using distribution lists (as well as by role type) to avoid having to create and manage a large number of role types for each team. Additionally, allowing users to include screenshots when submitting feedback would be beneficial. Review Source NS Nic S. Process Design and Delivery Lead Hospital & Health Care Used the software for: 2+ years ### "A Powerful, Reliable Knowledge Management Solution" August 12, 2025 5.0 Our overall experience with Livepro has been outstanding. It’s helped streamline knowledge sharing, improve staff confidence, and enhance customer service outcomes. The platform is reliable, scalable, and backed by a support team that truly understands our needs. Highly recommended! Pros Livepro has been a standout platform for our organisation. The knowledge base is the best we've ever had - intuitive, easy to manage, and widely adopted across multiple business units, including our Contact Centre. The reporting functions are excellent, offering deep insights that help us continuously improve. Functionality is top-tier, and the customer support is absolutely incredible - swift, helpful, and consistent. Overall, it delivers fantastic value for money. Cons Honestly, nothing comes to mind. We've had a very positive experience across the board and any issues we've encountered have been quickly dealt with or really helpful advice given. Review Source PG Peter G. Process Improvement Manager Hospital & Health Care Used the software for: 1-2 years ### "Highly Recommended!" October 21, 2025 5.0 Very positive! Livepro is a very good, very modern knowledge management system. Good reporting. Good UI. Easy, streamlined authoring. Pros I like that it balances ease of use for end users with administrators/authors. It isn't just a blank document for us to populate, each article can have completely different functionality - is it a step-by-step instruction? A decision tree? A mixture? Support is excellent. The internal Help section is robust and the human support is thorough and responsive. Cons I wish we could reuse content more. There is some ability that is excellent and I wish it was throughout! The feedback/review process is a bit confusing. We developed our own workflow (using the internal functionality) but that has some unintended side effects related to user access. Review Source KP Kimberley P. Knowledge Management Lead Government Administration Used the software for: 2+ years ### "livepro as the global leader in knowledge management" December 9, 2024 5.0 We commenced our knowledge management journey with livepro as one of the global leaders in knowledge management. A comparison with over 20 KM platforms was conducted with livepro recognised as the most robust and comprehensive, being most suitable for our large workforce and compatible with the sensitive nature of our knowledge. The team at livepro have provided incredible support throughout development, implementation and ongoing continuous improvement and expansion across our organisation. Pros The user interface is modern and allows for seamless management of knowledge, processes and content across a large workforce. This is supported by extensive reporting capabilities to monitor usage, maintain content and formulate continuous improvement strategies. Cons The administrative functions of livepro to enable content permissions and update workflow settings can often be confusing on the backend, however, this will be rectified with the new admin interface that is due to be released soon and allow for efficient admin management of the system. Alternatives considered [Verint Knowledge Management](https://www.capterra.com/p/229388/Verint-Knowledge-Management/)[Upland Panviva](https://www.capterra.com/p/73309/panviva/) Reason for choosing livepro N/A - was not involved in the tender process Review Source SE Shane E. Team Leader Customer and Business Support Government Administration Used the software for: 1-2 years ### "Thank Support team" December 10, 2024 4.0 Very good, CS staff use everyday. Helps all team collaborate on work across Council Pros The support we get from the LivePro staff. Cons Lack of training guides, maybe some more video tutorials on basic editing Review Source SB Sharna B. Technical Knowledge Analyst Financial Services Used the software for: 2+ years ### "livepro review" March 16, 2023 5.0 We have seen decreases in negative customer experiences, resulting in less operational losses.We have also seen positive uplifts in staff engagement and confidence of accuracy. Pros livepro has multiple interactive content formats, including many file formats.PDF, sound files, movie files etc.The Rocket function within the program is a fantastic solution for decision making errors across the business.livepro promotes knowledge sharing with the overall platform making knowledge easily accessible, shareable, and consumable.Ongoing measurement of use and success via the reporting functions, are critical for ongoing training needs or identifying knowledge gaps. Cons We often provide feedback to livepro for suggestions on improving user experience, from this we have seen many uplifts and incorporations . This also opens discussions about what interface changes and roadmaps are in the works, allowing us to open those lines of communication across the broader business. Review Source HS Hannah S. Team Leader Financial Services Used the software for: 2+ years ### "Such a great program!" January 28, 2024 5.0 Pros Ease of use, regardless of computer literacy. If you can use a search engine, you can use Live Pro! Great looking U.I with the ability to really personalise for your business. Cons I can't think of any cons. I find the service really easy to use as both a user and an admin. Review Source AA Alimassi A. CSR Computer Software Used the software for: 6-12 months ### "Livepro review" August 9, 2018 5.0 Livepro has helped me with a wide range of customer inquiries ranging from dealing with different types of callers to answering the most unique, difficult and unusual questions. It has helped make my job easier knowing I've got a powerful piece of knowledge that's there to ensure that I do my job to the pest of my ability. Overall, Livepro is an amazing source of information and I'd definitely recommend it to other people. Keep up the great work Livepro.! :) Pros Livepro is an amazing source of knowledge that helps me (CSR) with the process of answering customer inquiries. From the beginning of my role, I was introduced to Livepro an straight away I was relieved to know that there is such a helpful tool that will be a click away for whenever I need any help or reassurance about all different kinds of questions. What I love most about Livepro is the ability to use the search function and the use of key words to locate a wide range of helpful articles, and most of all, Livepro is very convenient. Cons Apart from all great things I could say about Livepro, there's still some minor flows that could be improved in Livepro to better the use/experience even more. These flows includes things like, key words, article titles, updates and link navigation. What I mean from this is, sometimes CSRs would search up a specific key word to try and locate a specific article but if the title of that article does not match the key word then it makes it i bit harder and takes a bit linger to find what you're looking for (specially for new CSRs). Updates to some articles are a bit slow and sometimes clicking a link (likes shared outside of Livepro) does not always take you to the link URL, most the times it takes you to Livepro homepage, so this might be worth having a look at. Review Source EB Eloise B. Lead Technical Knowledge Analyst Financial Services Used the software for: 2+ years ### "Great Knowledge Management Tool" March 16, 2023 5.0 Pros livepro is the most user friendly knowledge management platform that we have encountered. The functionality is able to be used by multiple teams including but not limited to front line staff. The search function is particularly well loved by users. The customer service and support received from livepro has been exceptional. Cons No cons that I can think of. A great part of the service that we have received is that livepro are open to feedback and suggestions if we ever have ideas of how the platform could be improved. Some of these have made their way onto the roadmap and we have seen changes made following our feedback. Review Source CP Cody P. Knowledge Specialist Government Administration Used the software for: 2+ years ### "An engaging platform for all skill levels" February 17, 2021 5.0 Pros Customisation, Livepro allows you to customise with your own custom assets (Built in CSS and HTML) allowing the platform to evolve with your company, by creating unique, engaging experiences. The platform's customisation doesn't end with the look and feel of the site, it also allows integration with a growing number of services allowing us to reach users when, and how they need. Cons There are few things to dislike when using Livepro, however some future additions I would like to see are... - Highlighted tracked changes added to the version history (with collaborators) - Improved resources storage (files, images etc.) for uploading of screenshots - Mobile app and larger mobile compatibility Review Source VR Verified Reviewer Coordinator Customer Service Government Administration Used the software for: 2+ years ### "So easy to use & the support is unparalleled" December 11, 2018 5.0 Livepro has helped us move from a switchboard to fully functional contact centre. We've improved our FCR by 30% in 3 months. Pros The support provided to each company is fantastic; the team know your content and help you make it even better. The software is so easy to use and update - better than so many other KM programs. Cons I have no issues with this software and like all the features. Review Source VR Verified Reviewer RJ Company Building Materials Used the software for: I used a free trial ### "LivePro - The perfect application for your site or personal use if you are a teacher" January 29, 2023 4.0 It gives me access to my users, to teach online classes or to many people who want to attend. Pros Among the features I love the live class rooms, audio and video recordings, Q&A sessions and groups. LivePro is in my opinion the best educational platform that facilitates and enhances online learning. Cons What I like less about the app is just that it is necessary to buy a bigger package to access some of the features. No other issues Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Udemy Business](https://www.capterra.com/p/209689/Udemy-for-Business/) Review Source SB Samantha B. Retail Training Consultant Insurance Used the software for: 6-12 months ### "LivePro is a fantastic tool for businesses" October 6, 2020 5.0 LivePro has completely changed the way that we use and manage our knowledge. It has become a much better experience for frontline staff who use the system and even improving the speed to competency in induction training for new staff. Along with the ease of use, I believe there has also been a shift in culture where frontline staff as they so much more confidence in the tool that they are using. Pros The ability to communicate changes to processes and/or knowledge within the same system as the knowledge is kept has made a great difference to our company. Given that our business is in the Insurance industry, there are changes that happen so regularly, it is so important to keep staff updated. By being able to communicate the changes, and link to the instructions all within the same announcement makes it a simpler process for staff who utilise the tool daily. Cons There are no features of LivePro that are not liked by myself or staff. Review Source AW Ann W. National Manager Workplace Advice Line Human Resources Used the software for: 2+ years ### "Couldn’t live without it" August 1, 2019 5.0 Easy to use. Great customer service. Helps staff deliver best customer service and share knowledge. Pros Able to find information easily. Great features to find knowledge quickly with minimum number of clicks. LivePro are very helpful and responsive to our needs and keep adding new features. Can be integrated with our CRM and telephoning system. We enjoy using the system for induction and quizzes to test people’s knowledge and ability to find articles. Also fun way to keep people engaged. Great to have info all in one place. Cons Could do with some improvements with collating quiz answers. Review Source NF Natalie F. Project Manager Government Administration Used the software for: Less than 6 months ### "Great Product and Really Easy to Use" June 6, 2019 5.0 Currently we have practice guidance and instructions for staff that are unclear and are presented in a complicated way. Livepro allows us to present this information in a clear, stepped out process that is easy to read and understand. Pros The software is really easy to use, it is very functional and you don't need to be really tech savvy to understand it! We have been able to build a system that supports our staff by providing clear guidance and instructions for them to complete complicated tasks. The company provide fantastic training and ongoing support throughout the whole process of learning and building the system, meaning we were able to create something really quickly and effectively which is really important for the nature of our work. They have amazing customer service which really helps when you are learning something new. Cons I don't have anything I dislike about this software. All of my questions and issues have been answered and resolved immediately and anything that they cant resolve straight away they deal with in a timely manner. Also if there is a functionality of the software that doesn't yet exist but we would like to see in the future, they take your ideas on board and add it to their list of future functions! Review Source PL Pamela L. Business Improvement Officer Government Administration Used the software for: 2+ years ### "LivePro - A great way to ensure our customer service team has the knowledge." August 19, 2019 5.0 LivePro has been painless to introduce with great training and assistance from LivePro when initially implementing in our call centre / customer service team. Pros Simple to use and the functionality of knowledge objects like Compasses and Rockets Cons Creating work instructions is my least favourite thing to do but the knowledge object is great for end users with the ability to move through the work instruction and only see the steps they require. Review Source LD Louis D. Director Used the software for: 1-2 years ### "livepro Knowledge Management software is perfect for OMNI Channel Customer service delivery support" July 30, 2018 5.0 Pros livepro supports customer service consultants and customers in their moment of need, by easy to access and find information, no matter what level of competency the user is at. Additionally it has great tools such as Compass that can help customer service agents or customers resolve customer service needs through following simple logic paths. The ability to utilise API's for online support, and ChatBot support means that it is a contemporary solution, that will allow a staged KM deployment starting with full service support across Customer Service Agents and moving to Online, Mobile and Chatbot. Cons Not many issues with the software, particularly as recent releases have improved the ability to support audit through workflow tools. Review Source VR Verified Reviewer CEO, Goodman Foundation Real Estate Used the software for: 6-12 months ### "Livepro is very user friendly and intuitive ; a great team to work with." July 4, 2018 5.0 Pros Cuts down massively on training Great templates make it easy to standardise answers so that agents can respond to clients at conversational speed Cons Some of the icons could use some updating but I believe this is addressed in the next release. It would be good to be able to customise the Icon colours Review Source Talk to a Capterra advisor for free and get results within 15 minutes.