# Ubeya Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ubeya the right Catering solution for you? Explore 124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164999/Ubeya/reviews --- Ubeya 4.6 (124) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ubeya Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SG Sasha G People Operations ManagerStaffing and Recruiting, 501 - 1,000 employeesUsed the software for: 6-12 months. “As the site ubeya champion, it saves me more time each week populating the shifts and pulling the forecasting reports- this leads me to be able to go back to HODs quicker with their forecasted vs budget, and game days moving staff around.“ May 6, 2025 MZ Max Z Head of the Booking DepartmentStaffing and Recruiting, 11 - 50 employeesUsed the software for: More than 2 years. “Payroll section is not loading when you need to see the info for 1 year in the whole region (even for 1 position only) and section with addresses is taking forver to load all the location in 1 region“ January 19, 2026 AL Anita L DirectorHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “I can also easily keep track of all employee info and look at their stats at the touch of a few buttons which saves me a lot of time.“ March 4, 2025 JB Josephine B AdministartorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Small errors with the software when trying to save documents/ add expiry dates/generate reports, when managing a large number of candidates its difficult to consistently double check everything in case the errors have occurred.“ March 5, 2025 RB Rodney B DirectorStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years. “Easy system too navigate, booking and candidates user friendly, the system supports us well for client audits.“ May 6, 2025 GB Grace B Event ManagerEvents Services, 201 - 500 employeesUsed the software for: 6-12 months. “I do not like that you cannot extend the length of a multi day shift- in our business we advertise the events as multi day shifts way in advance and sometimes the length of the event can change.“ September 25, 2024 DW Daniel W Operations DirectorFood & Beverages, 10,001+ employeesUsed the software for: 6-12 months. “Works great being able to update the planner quickly and push this out to team members. If the of the shift changes we can have it updated within seconds.“ March 4, 2025 LG Lisa G On Site AssistantEntertainment, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes I feel like it was more user error than the app itself when some critical info wasn't passed on to me like parking locations, etc.“ September 8, 2025 ## Showing most helpful reviews Showing 1-25 of 124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jay G. Operations Manager Events Services Used the software for: 1-2 years ### "Super Efficient & Super Easy" November 16, 2018 5.0 We have saved money by having to the minute hours reported through the App. We have also improved upon ensuring staff coverage for our facility- Staff is able to communicate with each other or the Managers via the app if they are unable to fulfill their shift and thereafter find a replacement prior to the shift start. It's a great tool for any size business and a great value compared to the hardwire systems available on the market today. Pros The ease of use of the Software makes scheduling Staff a Breeze! Receiving scheduling notifications on ones phone is awesome, as well as communicating with Staff via the App has really streamlined our scheduling confirmation process. The ability to turn rules on and off and customize parameters for punching in and out is also helping us manage our Labor more efficently Cons Honestly, there are no Cons that I can think off Review Source SE Suzanne E. Manging director Child Day Care Services Used the software for: 6-12 months ### "Moving to Ubeya " March 5, 2025 5.0 The staff are all really quick at responding to any queries, all of our clients and staff are finding the platform easy to use Pros I find the platdform extremely easy to use and dinding staff in specific areas works really well for our business. The clock in and out system is working well and ince the staff remembered to do this daily its become a great time saver against using ild timesheets Cons On the App staff on occasions struggle to put in their travel expenses/mileage Switched from [PrimePay](https://www.capterra.com/p/156904/PrimePay/) Prime pro did not mamage the functions we needed Review Source NV Nikki V. Project Manager Events Services Used the software for: 1-2 years ### "Event operation revieww" September 24, 2024 3.0 I like the platform overal. Maybe it would make things easier if we had an option when crew is booked to let everyone know that the shift is filled. Pros The event overview is good. Vissualy it looks great. Cons Setting up an event takes a lot of steps. Also reviewing real time tracker and planning schedule are not great. Review Source Response from Ubeya October 7, 2024 Thank you for your review! We’re really glad you like the event overview and its look. We hear you about the setup process being a bit too long, and we're working on ways to make that easier. Just a heads up: you can pause the availability check once a shift is fully booked, which means that the shift won’t be open to apply to. Thanks for sharing your thoughts, and we’re excited to keep improving your experience! GR Graeme R. Associate Director Staffing and Recruiting Used the software for: 2+ years ### "User Friendly" March 4, 2025 5.0 The team at Ubeya have always been very responsive and taken any recommendations we have made and looked at. The platform has developed strongly over the past few years and with the added benefit of an open API, it allows us to do lots of automations that we need Pros Very user-friendly, easy to use as a client and employee. Open API gives us lots of extra functionality, Cons Timesheet functionality limited for our requirements Alternatives considered [RSMeans Data Online](https://www.capterra.com/p/151681/RSMeans/) Reason for choosing Ubeya Price and functionality were more favourable with Ubeya Switched from [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) Greater functionality and flexibility with Ubeya Review Source RD Roy D. Owner and Managing Director Staffing and Recruiting Used the software for: Less than 6 months ### "Ubeya is simply a fantastic CRM/Database solution" March 4, 2025 5.0 I have been immensely impressed with Ubeya and their support team, they go above and beyond to support my business. Pros The setup was made simple by the excellent support team. It allows you to send messages to Clients and Candidates, and you can also use its timesheet function. Cons As a recruitment company owner, I have suggested that Ubeya implement an option for contractors to be able to raise an invoice for the work they have completed. I am able to invoice my clients, but this valuable solution would enhance Ubeya as a CRM solution even more. Switched from [JobAdder](https://www.capterra.com/p/135918/JobAdder/) I wasn't happy with JobAdder. I found Ubeya had far more functionality and was more of an all round solution for what I needed. Review Source VC Victoria C. Payroll Assistant Staffing and Recruiting Used the software for: 1-2 years ### "Ubeya for Hospitality" March 4, 2025 4.0 Easy to use and easy to modify when needed Pros Ease of use for hospitality recruitment and payroll Cons Does not flag when employees do not upload correct files Switched from [Rota](https://www.capterra.com/p/213349/Rota/) Rota was no longer in service as it is shut down now Review Source KH Krista H. Staffing Director Events Services Used the software for: 2+ years ### "Ubeya Feedback " March 5, 2025 5.0 We love our ubeya team and appreciate their initiative to make the software optimize. Pros the booking process of avail checks, booked, and releasing staff. Love how customizable it is. Cons the payroll process of exporting and inability to have formula access. Alternatives considered [Nowsta](https://www.capterra.com/p/172778/Nowsta/) Reason for choosing Ubeya We chose ubeya because we had previously worked together before and found it to be the most resourceful for our company needs. Review Source IS Isobel S. People Operations Manager Hospitality Used the software for: 6-12 months ### "Easy to use work force management system" March 4, 2025 4.0 Whilst there the adjustment from our previous WFM system has been a little difficult. I have found learning how to use Ubeya very easy and the team have been so kind and patient with us. There have been some struggles with the flexibility of it as a WFM system with things such as payrates but Ubeya is definitely a step in the right direction Pros I like how easy it is to navigate, it is very user friendly and was easy to pick up Cons I wish there was more flexibility to customise (payrates, job title etc) Review Source ST Sam T. Operations Manager Hospitality Used the software for: 2+ years ### "Good User Friendly System" March 4, 2025 4.0 Good compared to previous systems, always room to improve Pros Usability, speed of adding bookings and candidates. Ability to work with other systems Cons Struggle to pull reports, often length of dates can stop reports from working Switched from [Parim](https://www.capterra.com/p/135487/PARiM-Software/) Slow system, wasn't meeting our needs at the time Review Source TK Tanja K. Staffing Manager Hospitality Used the software for: 1-2 years ### "Ubeya is the best scheduling software!" September 25, 2024 5.0 My overall experience with Ubeya is 10/10. Ubeya made my job as a staffing manager so much easier in every aspect of my work. The simplicity and efficiency of the system have especially improved my communication with our employees and boosted our team's productivity. To be honest, Ubeya is the best scheduling software I have used. Pros The system is amazing and offers you everything you need when it comes to staff scheduling (my department), but what I like most about Ubeya is their team. They are always ready to hear your business needs and they make sure they are being met. Cons In the past, I had a few suggestions about things that could be changed, but now I cannot think of any. There's nothing I don't like. But if I had to choose one thing, it would be the business app. It would be great to have a simple way to post orders and schedule staff from a mobile app. I know we can do it from mobile browsers, but it is not so "readable" and you need to be super careful to avoid mistakes. I know that is one of the reasons why the mobile app doesn't offer it, but sometimes it would be helpful when we are not by the computer and need to do it. But I know that both Ubeya's and mine points of view are understandable and cannot hold it against them. Switched from [Nowsta](https://www.capterra.com/p/172778/Nowsta/) They were not open to improvement and to make changes we really needed in order to run our operations smoothly. Review Source BW Bryn W. People Operations Manager Hospitality Used the software for: 1-2 years ### "Great app for employees to use" September 24, 2024 4.0 Overall quite good, I have used it daily for over a year now and it has improved considerably since then. Makes my job more efficient Pros Ease of use for employees booking shifts. All booking/payroll on one platform. Updates are common and user friendly Cons Lags quite a lot when a large booking is being used. Very methodical so it is annoying editing agency bookings Switched from [Humanforce](https://www.capterra.com/p/122077/Humanforce/) Across the company we were using multiple booking and payroll platforms. We moved to Ubeya so that we are all under 1 platform, making it easier to manage Review Source LK Liam K. Senior Recruitment Manager Food & Beverages Used the software for: Less than 6 months ### "Better booking system " March 4, 2025 4.0 Better than the booking system we was using before Pros Easy to understand and to book shifts. easy to set up new workers Cons some checking in issues on some sites, some times slow a loading Switched from [Rocket Recruitment](https://www.capterra.com/p/276969/Temp-Hero/) Was looking for a better Booking system as rocket recruitment was to slow Review Source AR Alex R. Recruitment Consultant Staffing and Recruiting Used the software for: Less than 6 months ### "Great Booking System" March 4, 2025 4.0 Pros Great scheduling tool, easy to book candidates into shifts. Cons Would be good if it could be used as a way of registering candidates too. Switched from [Rocket Recruitment](https://www.capterra.com/p/276969/Temp-Hero/) We had clocking in and out issues with Rocket Recruitment Review Source SM Skylar M. Senior People Consultant Hospitality Used the software for: 6-12 months ### "Outstanding." September 25, 2024 5.0 Very positive, always smiling, would highly recommend :) Pros How user friendly the platform is and how quick the support team is at getting back with any queries/questions. Cons Sometimes you need to refresh the page in order to complete certain tasks which can be annoying. Switched from [Humanforce](https://www.capterra.com/p/122077/Humanforce/) Humanforce was not user friendly and was unable to complete everyday tasks effectively. Review Source ZD Zeeshan D. Operations Manager Food & Beverages Used the software for: Less than 6 months ### "Thank you Ubeya" September 25, 2024 5.0 Very good and user friendly and how it makes repeat work so easy. Pros Since I started using Ubeya I have drastically cut down on time to organize my day to day operations Cons Reporting is still not fully customizable. Switched from [Humanforce](https://www.capterra.com/p/122077/Humanforce/) Ubeya is very user friendly and one of most up to date software which makes life easy and gives you time to work on other projects. Review Source RB Rodney B. Director Staffing and Recruiting Used the software for: 1-2 years ### "Fire Group " May 6, 2025 5.0 Excellent system for client, candidate and employer. Love too track the weekly, Dailey margin reports. Pros Easy system too navigate, booking and candidates user friendly, the system supports us well for client audits. Cons Getting Reports for a year, too costly to use, for the payroll system, sometimes the system crashes at the most difficult time in the day. Review Source DJ Dylan J. Operations Manager Retail Used the software for: 2+ years ### "Great Staffing Tool " March 4, 2025 5.0 The Company has been using Ubeya for some time now and it has really just smooth lined our staffing operation. From booking to pay role everything has become mush easier and time efficient. Pros Booking and rating staff is made so simple. Cons captains can no longer sign themselves out Review Source kG katherine G. consultant Retail Used the software for: 2+ years ### "Excellent system" March 19, 2025 5.0 Very good really like this system and performance is also good Pros Very quick and efficient for staff members Cons nothing it works perfectly and easy to monitor events Review Source BR Beibhinn R. Recruitment Consultant Staffing and Recruiting Used the software for: 6-12 months ### "Ubeya Feedback" March 4, 2025 5.0 I think overall its a great app and once we can do everything on it such as add bookings on the mobile app it will be even better. Pros I love how user friendly it is and find the interface very appealing. I think from a candidates perspective it's great to be able to see all information of the shifts. Cons What I least like is that you can't add shifts on the Ubeya Business app so if I am on call over the weekends I need to bring my laptop everywhere with me in case I need to add a booking. Review Source VB Victoria B. Merchandise Manager Events Services Used the software for: 1-2 years ### "A great tool for business" March 4, 2025 5.0 Pros It makes time management quick and easy! Cons The ability to manage shifts tends to disappear once it hits midnight, and then returns in the morning. Review Source MLB Marie Laure B. Retail Manager Hospitality Used the software for: 6-12 months ### "Ubeya Review" March 10, 2025 4.0 Good - it could be more accurate when a report is pulled against what is billed Pros Accurate recording of staff hours helps keep on track Cons Creating events is a bit lengthy some steps can be taken out Review Source IC Ismael C. Staffing Manager Hospitality Used the software for: 2+ years ### "Great product for business " September 30, 2024 4.0 Good easy to use. Intuitive. I find it a little frustrating at times. Pros Easy to use. The website is simple to use. Cons I don’t have enough knowledge of all of the uses and functions. I think if I had more training it would be good. Review Source Response from Ubeya October 7, 2024 Hi Ismael, Thank you for your valuable feedback! We’re more than happy to provide additional training to help you make the most of Ubeya’s features. Please don’t hesitate to reach out to our support team via chat for any assistance or to learn more. We’re here to help! LC Luke C. Recruitment Manager Education Management Used the software for: Less than 6 months ### "Elite Teaching Solutions Review" March 4, 2025 4.0 Its good and easy to use. The Scheduling board allows me to really streamline my recruitment management. Pros The ability to schedule at ease. Also Being able to analyse profits to the business Cons Not being able to see all staffs availability on one page. Review Source WR Wilber R. General Manager Staffing and Recruiting Used the software for: 1-2 years ### "Product that saves you time" July 26, 2024 4.0 My experience with Ubeya, you could say it's good, it hasn't been perfect due to some small problems with the chat that doesn't update or doesn't load information correctly for people, everything has worked great. Pros The good thing about ubeya is that it is very customizable, easy to use and has a nice looking interface, shifts or jobs can be published quickly, and people receive notifications almost instantly. Cons What I like least about the application is that it does not notify people when they have an appointment on the same day and time with different companies, which has led me to have sudden cancellations. In turn, the chats within the application could be improved more and the interface of the mobile application could be better. It is fine as it is, but it could be improved. The way in which the employees are presented when the client wants to see them could be seen a little better. Alternatives considered [Nowsta](https://www.capterra.com/p/172778/Nowsta/)[Workstaff](https://www.capterra.com/p/251563/Workstaff/) Reason for choosing Ubeya Cost Review Source JC Johnny C. Operations Manager Hospitality Used the software for: 1-2 years ### "Dinner Ladies " September 24, 2024 5.0 great - very useful it has saved lots of admin in what used to be a very time consuming job. Pros its very simple for staff and emplyers to use Cons I think if there was automated invoicing for staff that would well Review Source Talk to a Capterra advisor for free and get results within 15 minutes.