# Semper Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Semper the right Hospitality Property Management solution for you? Explore 138 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164816/Hospitality-Software/reviews

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Semper

4.3 (138)

[View alternatives](https://www.capterra.com/p/164816/Hospitality-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Semper

Ease of use

4.3

Customer Service

4.6

## Pros and Cons in Reviews

KK

Kelly K

ReservationsHospitality, 51 - 200 employeesUsed the software for: 1-2 years.

“Love that the proforma come out as a word document so we can edit it.“

January 27, 2025

GP

Gerrit P

DirectorFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years.

“Dockets and Invoices are not customizable. When using formatted dockets, column widths are too wide leaving very little space for product descriptions - this, by the way, is the only support ticket that has not been resolved. “

January 23, 2024

AH

Achmat H

DirectorRestaurants, 11 - 50 employeesUsed the software for: More than 2 years.

“stock control is bang in and the waiters find it smooth and easy.“

May 30, 2025

FB

Farryn B

Operations ControllerHospitality, 51 - 200 employeesUsed the software for: More than 2 years.

“Sometimes the different reports relating to revenue and stock control do not provide consistent information that relate with each other, this makes accurate reporting, forecasting and revenue balancing very difficult.“

December 7, 2023

AS

Alicia S

Wedding sales and coordinatorHospitality, 11 - 50 employeesUsed the software for: 6-12 months.

“It makes my job a lot easier, getting things done and learning what to add throughout the process.“

January 22, 2025

JG

Jacomine G

General and Accounts ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years.

“Some aspects are a bit over-complicated to get a hang of if you did not receive proper training from the start, e.g. setting up rates, invoice structure, etc.“

January 11, 2024

AH

Achmat H

DirectorRestaurants, 11 - 50 employeesUsed the software for: More than 2 years.

“Its user friendly and easy, we run our restaurant fully on Semper and love it.“

May 30, 2025

LG

Leanne G

Lodge ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years.

“Not fun.... When I pull stock on hand reports to check on my staff - I always have to data sort as it does not show ie bar - housekeeping together is all over the place .“

January 12, 2024

## Showing most helpful reviews

Showing 1-25 of 138 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jaco J.  
founder  
Hospitality  
Used the software for: 2+ years

### "semper review"

January 16, 2024

4.0

very good value for money, most additional modules are free and or very cheap

Pros

ample reports easy calendar easy billing

Cons

channel management very complicated and needs support inout

Switched from

[RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/)[protel PMS](https://www.capterra.com/p/83669/protel-PMS/)[OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/)

cost and functionality, support office is based locally

Review Source

AH

Achmat H.  
Director  
Restaurants  
Used the software for: 2+ years

### "Semper for our Restaurant "

May 30, 2025

5.0

Overall this package is great bang for buck with most of the necessary requirements met. Value for money and great support, would recommend to everyone

Pros

Its user friendly and easy, we run our restaurant fully on Semper and love it. stock control is bang in and the waiters find it smooth and easy. Support is great too, always friendly and willing.

Cons

Only issue for us is the first recipe of recipe within a recipe is that it creates units instead of also volume or weight, so can't create bulk stuff

Alternatives considered

[Pilot](https://www.capterra.com/p/186313/Pilot/)

Reason for choosing Semper

Value for money and support, accurate stock control

Review Source

TR

Thabang R.  
Operations Manager  
Hospitality  
Used the software for: 1-2 years

### "My Semper Review"

January 29, 2025

3.0

Pros

I can log in from anywhere. This makes it easier for me to track what is happening at my properties and pull any report I want.

Cons

It is not safe it is easy to manipulate, and it is not foolproof.

Review Source

Response from Semper

January 30, 2025

Thank you for your review, Thabang. We are glad to hear that the accessibility and reporting features have been helpful. We take your feedback on security seriously and are continually working to enhance the safety and reliability of Semper. Your insights are appreciated as we work to improve the system.

KK

Kelly K.  
Reservations  
Hospitality  
Used the software for: 1-2 years

### "Very Satisfied customer"

January 27, 2025

5.0

Really enjoy using the system. Does everythgin we need to it do.

Pros

Organised and user friendly. The color options work well for us when keeping track of the status of bookings. Love that the proforma come out as a word document so we can edit it.

Cons

\-That we cant move booking across the different properties.

Review Source

KE

KATHERINE E.  
BOOKKEEPER  
Hospitality  
Used the software for: 2+ years

### "QUARRY LAKE INN BOUTIQUE HOTEL"

January 29, 2025

5.0

Our overall experience with Semper is very good.

Pros

We have found the Semper system is very User friendly system

Cons

Only issue we cannot have two Booked By on a Reservation. E.G. Booked By : Nightsbridge, Booking.com, Expedia, Agoda etc etc ONLINE Booked By : Company (Truworths, Pfizer etc etc)

Review Source

Response from Semper

January 30, 2025

Thank you for your review, Katherine! We are glad to hear that Semper is user-friendly and that your experience has been positive. We appreciate your feedback regarding the "Booked By" feature and will take it into account for future improvements. Thank you for your support!

WM

Winsome M.  
Reservations  
Hospitality  
Used the software for: 1-2 years

### "Reservations functions"

January 29, 2025

5.0

I enjoyed being assisted by \[sensitive content hidden\]. He is very patient, and knowledgeable.

Pros

Easy to understand, I'm to continue learning new functions that I never they existed.

Cons

The system is unstable sometimes very slow

Review Source

Response from Semper

February 7, 2025

Thank you for your feedback, Shaah. We are glad you find Semper cost-effective and easy to use. We appreciate your suggestion on periodic training materials. To support ongoing learning, we have launched a Knowledge Base, which you can access via the question mark icon on your Semper navigation bar. We are also working on improving response times for technical queries. If you have any specific concerns, please feel free to reach out.

AM

Amanda M.  
Reservations Manager  
Hospitality  
Used the software for: 2+ years

### "Simple and Effective System"

January 24, 2025

5.0

We enjoy using it overally and have had very few challenges with the system. Where we have had any challenges, the support we receive is excellent, quick and thorough. The system is easy to learn and any new members of the team catch on pretty quickly. It helps make our bookings quick and easy.

Pros

It is user friendly, straight to the point and detailed.

Cons

Nothing really comes to mind at the moment.

Review Source

Response from Semper

January 30, 2025

Thank you for your review, Amanda! We are delighted to hear that you find Semper user-friendly, detailed, and effective for bookings. We are also glad to know our support team has been quick and thorough in assisting you. We appreciate your positive feedback and your continued use of the system!

RK

Richard K.  
Assistant General Manager  
Hospitality  
Used the software for: 2+ years

### "Shell Lodges "

January 24, 2025

5.0

Good, I do believe however, there is some fine tuning to do with regards to semper and Knightsbridge links as we are experiencing a lot of over bookings which comes through from Knightsbridge and does not allow us to accommodate the Guests on the Semper calendar.

Pros

Does everything one needs for an establishment.

Cons

the online version is very slow - would be great if the speed could be increased. however, nice and modern and very user friendly.

Review Source

Response from Semper

January 30, 2025

Thank you for your review, Richard! We are glad Semper meets your needs and is user-friendly. If you experience any overbooking issues, please let us know, and we will reach out to Nightsbridge to investigate further. We appreciate your valuable feedback and continued support!

AW

Abigail W.  
Manager  
Real Estate  
Used the software for: 2+ years

### "Looking forward to the next upgrade!"

January 27, 2025

5.0

It's a 7/10. It's definitely a better experience than Microsoft ;-) - our only frustration at the moment is the outdated conferencing system.

Pros

Easy to use and intuitive - does everything we need in one system.

Cons

Waiting for the new conference system! We're looking forward to the upgrade but have not been given an ETA.

Review Source

Response from Semper

January 30, 2025

Thank you for your review, Abigail! We are glad to hear that Semper is easy to use and meets your needs in one system. The new conference system has already been released, and we are currently onboarding new clients in the beta phase. We will be onboarding many more clients very soon. Thank you for your valuable feedback and continued support!

SB

Shaah B.  
Director  
Hospitality  
Used the software for: 2+ years

### "Semper Feedback"

January 31, 2025

4.0

Overall good experience thus far. Something to consider are perhaps periodic videos/guides on processing/handling specific kinds of transactions. e.g. monthly focus communication to allow for more continous indirect training and learnings

Pros

Farily easy to use cost effective system PMS.

Cons

Poor turnaround and feedback on more technical queries.

Review Source

Response from Semper

February 7, 2025

Thank you for your feedback, Shaah. We are glad you find Semper cost-effective and easy to use. We appreciate your suggestion on periodic training materials. To support ongoing learning, we have launched a Knowledge Base, which you can access via the question mark icon on your Semper navigation bar. If you have any specific concerns, please feel free to reach out.

MK

Martin K.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Great Product!"

December 18, 2021

5.0

it works well and they have great partner support

Pros

it works well and they have great partner support

Cons

Online is still not there but I'm sure its a end-user problem at the moment (training)

Alternatives considered

[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/)

Reason for choosing Semper

\[SENSITIVE CONTENT\] the sales reps was really helpfull

Review Source

Response from Semper

July 11, 2022

Thanks for the review, Martin. We're happy to hear you are enjoying the software.

AD

Andre D.  
General Manager  
Hospitality  
Used the software for: 6-12 months

### "Good but still improving"

November 15, 2021

3.0

Good, but do feel we were promised features during sales meetings that either do not exist, does not work as advertised or and most importantly, is still in development and development is taking slower than we were told it would.

Pros

Fairly easy to use on a day to day basis for operations

Cons

Still needs some development on the back end with regards to rate management and visibility of rates when not in use, example: you cannot set rates to turn on and off as specific dates in the year and if rate is not available it is still visible and bookable on the system, but at a zero rate.

Alternatives considered

[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/)[RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/)[OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/)

Reason for choosing Semper

Cost was better that Opera Support better than RoomRaccoon locally More features than NightsBridge

Review Source

NT

Noalene T.  
Financial Administrator  
Hospitality  
Used the software for: 2+ years

### "Financial Administration on Semper "

January 31, 2025

5.0

I enjoy working on Semper, especially once I understand the system

Pros

Great support from all staff and reliable system

Cons

I don't have enough time to learn all the different facilities it has

Review Source

Response from Semper

February 7, 2025

Thank you for your kind words and great rating, Noalene! We are glad you find Semper reliable and our support team helpful. If you ever need assistance exploring more features, we are happy to help.

WM

WESTON M.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "The Best Support team!"

January 24, 2025

5.0

offers 24/7 support team with prompt response.

Pros

Very easy software to use to do reservations.

Cons

nothing, all tools very simple and easy to use.

Review Source

Response from Semper

January 30, 2025

Thank you for your review, Weston! We are thrilled to hear that you find Semper easy to use for reservations and that our 24/7 support team has been helpful. We appreciate your positive feedback and continued support!

ZD

Zané D.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Semper feedback"

June 19, 2023

4.0

All our problems have been solved. \[sensitive content hidden\] is always a great help and always has solutions even if it takes her a few days she always gets it done.

Pros

setting up all our own rates, can see all the bookings. We can call at anytime, and someone will answer. I always just work with \[sensitive content hidden\]. But I prefer to work with \[sensitive content hidden\] as she is always so friendly and willing to help. She definitely knows what she is doing and I always feel comfortable with her. She always has solutions and helps us very well.

Cons

That the system has glitches like if I transfer stuff on the system it does not add up or subtract the items. If items are read it sometimes the system does not add it to stock on hand.I dislike it how you put people in management positions that can not do the job. Like \[sensitive content hidden\]. They do not know the system and always does something else than we are asking. I get very frustrated with them because they do not listen to what we want. If I call and it is 1 of them that is answering I will rather wait to speak to someone else even if it takes a day. Even on standby, you need to be profesional and \[sensitive content hidden\] can not be profesional.

Review Source

Response from Semper

January 16, 2024

Thank you for sharing your feedback with us. We're delighted to hear that you appreciate the ability to set up rates, view bookings easily, and receive responsive customer support. We value your concerns regarding glitches in the system and the challenges with certain team members. We are actively working to address these issues and appreciate your patience. Your input is essential, and if you have any further suggestions or encounter issues, please don't hesitate to reach out. We're committed to ensuring a positive experience for you. Thank you for your support!

JG

Jacomine G.  
General and Accounts Manager  
Hospitality  
Used the software for: 1-2 years

### "Grown to appreciate this product over others"

January 11, 2024

4.0

I started out being totally intimidated by it, but it has grown on me and now I do not want to use any other system for now.

Pros

I like all the different aspects of Semper, especially all the different reports you can generate.

Cons

Some aspects are a bit over-complicated to get a hang of if you did not receive proper training from the start, e.g. setting up rates, invoice structure, etc.

Reason for choosing Semper

Certain things not possible with Nightsbridge are possible with Semper.

Review Source

Response from Semper

January 12, 2024

Thank you for sharing your thoughts on Semper. We're glad to hear that you've grown to appreciate the product, especially the variety of reports it offers. We understand your concerns about certain aspects being over-complicated without proper training, such as setting up rates and invoice structure. We appreciate your feedback and are committed to improving user experience and training resources. It's fantastic to know that despite the initial intimidation, Semper has won you over, and you prefer it over other systems. We're here to support you, and if you have any specific areas you'd like assistance with or suggestions for improvement, please feel free to reach out. We appreciate your choice in Semper and value your feedback.

VC

Victor C.  
Duty Manager  
Hospitality  
Used the software for: 2+ years

### "Effective Guest Experience"

December 5, 2021

5.0

Semper Reservations and Semper conferencing are the core software that runs our Hotel. We very reliant on it as it is user friendly, effective and affordable

Pros

The product itself is user friendly, we are able to add features to suite our needs. Payment via the online portal quick and the software updates itself automatically saving us time spent checking through our service providers (Bank). You are able to intergrate with any product with easy. For example as a hotel we intergrated with Pilot and Gaap POS systems in order to track payment and ensuring all transactions are in par with the existing features.

Cons

Some time but not often, it does not generate the information needed for example generating occupancy rate , proper employee cash ups. However semper support is effective when the need arises to attend to these matters.

Review Source

EJ

Ewaldt J.  
Commercial Manager  
Hospitality  
Used the software for: 1-2 years

### "Semper PMS Experience "

July 24, 2023

4.0

The system is good for small independent hotels, It serves the daily needs of reservations, front office and housekeeping and accounting.

Pros

Dashboard has an easy to use format and everything you need in one place.

Cons

The reporting does not support easy revenue management and analysis.Semper channel manager only connects with limited otas, which is restrictive.

Review Source

Response from Semper

January 12, 2024

Thank you for your feedback! We're glad you find the Semper PMS dashboard easy to use. We appreciate your insights about the reporting challenges and limitations with the channel manager. If you have any specific suggestions or further comments, feel free to share. We value your input and are here to support your hotel's needs!

NC

Nikki C.  
Events and Guest Relations Manager  
Hospitality  
Used the software for: 6-12 months

### "Not user friendly"

January 23, 2024

3.0

I've used other POS systems and Semper is one of the least user friendly steps are not simple does not take into account the pressure from waiters side in processing orders as it takes very long and becomes frustrating to use - wastes time in waiting for simple tasks to be completed (e.g. waiting for the text box to open, merging a table, splitting a table etc.) No easy to follow User Manual for Semper Conference especially. It's difficult to understand how to use the various functions, e.g. function sheet etc. (not activated on our side)

Pros

Easy to check closed tables Easy to re-instate closed tables large icons for easy reading

Cons

Not user friendly Reports are usually not very accurate or user friendly Too many steps to complete a simple task (e.g. split and combine tables) Very slow at times Has many "issues" and takes very long to process table merging or voids. Freezes often Not reliable Does not generate accurate reports Not enough training done No quick view user manual for beginners

Review Source

SB

Stacey B.  
general manager  
Hospitality  
Used the software for: 2+ years

### "Still Learning"

January 16, 2024

3.0

Pros

Functional Accounting system combined with reservations and Conferencing.

Cons

Recipe setup - restaurant limited access to being able to delete items or invoices - manually without contacting support. Limited reports

Alternatives considered

[Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)

Review Source

AJ

Alex J.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Functional PMS"

January 17, 2024

5.0

Pros

At a glance we know how are booking sheet stands

Cons

You can not integrate different properties onto the same data base We need to be able use CRM as well

Reason for choosing Semper

We were already using semper but we were looking at alternate products

Review Source

Response from Semper

January 19, 2024

Hi You are able to use multiple properties on one database and distribute to different OTA's as well as the own website booking system. Semper has a built in CRM capability to enable you to build extensive profiles for each guest. In addition, you are able to integration to 6 different CRM systems.

GS

Gerald S.  
Managing Director  
Hospitality  
Used the software for: 2+ years

### "Semper PMS property solutions for us"

June 22, 2023

5.0

We are extremely happy with the system and the support is exceptional.

Pros

It helps us to manage our property remotely especially with the new browser version. The reporting system also helps with all aspects of the business.

Cons

So far there is nothing that I don't like.

Reason for choosing Semper

We met the sales reps at the indaba Travel show.

Review Source

Response from Semper

January 16, 2024

Thank you for your positive review! We're thrilled to hear that Semper PMS has been instrumental in managing your property remotely, especially with the new browser version. We're glad you find the reporting system beneficial. If you ever have any feedback or questions, feel free to reach out. We appreciate your support and are delighted to provide exceptional support for your needs!

DM

David M.  
Receptionist  
Hospitality  
Used the software for: 2+ years

### "It is user friendly with and Support is always helpful."

July 18, 2023

5.0

The system is user Friendly.

Pros

The online integrations make my front desk duties very easy.

Cons

There is nothing to change at the moment. The support staff (\[sensitive content hidden\]) is always available to assist.

Review Source

Response from Semper

January 12, 2024

Thank you for your positive feedback! We're delighted to hear that you find the system user-friendly and appreciate the helpful support. If you ever have further comments or suggestions, feel free to reach out. We're here to assist you!

AP

Alex P.  
Reception Manager  
Hospitality  
Used the software for: 1-2 years

### "Semper Property Management System"

December 4, 2023

4.0

Pros

Makes managing properties and rentals so much easier. Nice function for housekeeping and good integration with most booking websites.

Cons

Looks outdated (like a software from the early 2000's). But I was using the desktop version and from what I understand, the web platform is much better and more modern.

Review Source

Response from Semper

January 12, 2024

Thank you for your positive feedback! We're glad to hear that Semper makes managing properties easier with good integration. We appreciate your input about the desktop version's appearance, and we're excited for you to explore the more modern web platform for an updated experience. If you have any further comments or suggestions, feel free to let us know. We're here to enhance your property management journey!

LG

Leanne G.  
Lodge Manager  
Hospitality  
Used the software for: 2+ years

### "Fernery Lodge Revie"

January 12, 2024

4.0

We have enjoyed working with \[sensitive content hidden\] - he has helped us set up stock control in semper which was never used at Fernery before.

Pros

It works for Hospitality

Cons

Most reports do not have totals When you enter goods recieved - you cannot save - if there is a power cut you have to redo all your work. Yesterday my stock controller lost all his work. Not fun.... When I pull stock on hand reports to check on my staff - I always have to data sort as it does not show ie bar - housekeeping together is all over the place .

Review Source

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