# Jamf Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jamf Pro the right Mobile Device Management solution for you? Explore 545 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164492/Jamf-Pro/reviews --- Jamf Pro 4.7 (545) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of Jamf Pro Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews PP Paolo P ICT Architectures and Operations DirectorInsurance, 501 - 1,000 employeesUsed the software for: More than 2 years. “It is the industry-standard "power tool" that offers absolute control over Apple devices, provided you have the technical skill to manage its steep learning curve.“ November 28, 2025 VS Vincent S IT and Process ManagerCosmetics, 51 - 200 employeesUsed the software for: 6-12 months. “Waste of time and money, get Iru/Kandji instead if you want to have a clean and easy setup without tons of scripts and unnecessary workarounds.“ March 20, 2026 PP Paolo P ICT Architectures and Operations DirectorInsurance, 501 - 1,000 employeesUsed the software for: More than 2 years. “The combination of Smart Groups and Extension Attributes provides a level of granular automation and control that no other MDM can match.“ November 28, 2025 Harrison K Help Desk ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “I dislike the interface, navigating the interface, and honestly finding anything.“ January 12, 2026 MD Michaël D Senior IT EngineerFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “Jamf Pro is a powerful tool when it comes to manage Apple devices, whether they are laptops of mobile phones/tablets.“ February 23, 2026 Austin O IT Support EngineerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “I was thrown into a project with having to use Jamf Pro and having zero knowledge of it.“ January 9, 2026 MR Mathieu R Programmeur JouabilitéGambling & Casinos, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Deployments, updates, and security policies felt effortless, and it saved a lot of time managing development machines.“ November 28, 2025 PL Pedro L ItConsumer Electronics, 11 - 50 employeesUsed the software for: More than 2 years. “The interface can be a bit overwhelming at first, and it takes time to fully grasp all the features and functionalities.“ September 20, 2024 ## Showing most helpful reviews Showing 1-25 of 545 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rachel H. Desktop Support Supervisor Food Production Used the software for: 2+ years ### "Great for Apple Device Management" December 11, 2023 5.0 Deployment and setup was very quick and easy. We only use for iPads and Apple TV's and I am easily able to manage there without any major issues. Pros Exceptional ease of use. I think the interface is very user friendly. Device enrollment, app deployment and updates is very simple. If I encounter an issue, the customer service is also very exceptional. Cons Really the only two dislikes I have is the apps not updating with me forcing the update and the price. We are not a large company with under 300 iPads/Apple TV's deployed, but the price is a bit much. The cost/benefit ration is not there. Alternatives considered [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/)[ManageEngine Mobile Device Manager Plus](https://www.capterra.com/p/132201/ManageEngine-Mobile-Device-Manager-Plus/) Reason for choosing Jamf Pro The ease of setup and use was what we needed at the time of deployment. We needed something rather quickly and jamf fit the bill. Grant the cost was a bit more, but we do like the options we have. Review Source CC Curt C. Tech Support E-Learning Used the software for: 2+ years ### "Apple hardware management made easy" January 8, 2026 5.0 Jamf Made Ipad/macbook management simple for deployment to classes and installing volume licenses. It also made tracking devices easy. we could locate ones still in the building or find ones that were stolen Pros I could make an install package based on what has changed. this means I could install apps, change settings, add or remove files and make a deplorable package file easy Cons We only used it for apple products. We had to use other product for windows and chromebooks. This isn't really a problem with Jamf, it just that we had to use several MDM suites Alternatives considered [Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/) Reason for choosing Jamf Pro not as complete of a package. I dont recall the exact features but there were many things Jamf could do at the time that Meraki couldnt Review Source VS Vincent S. IT and Process Manager Cosmetics Used the software for: 6-12 months ### "IT & Process Manager" March 20, 2026 1.0 Waste of time and money, get Iru/Kandji instead if you want to have a clean and easy setup without tons of scripts and unnecessary workarounds. Their migration tool is great. Pros I didn't really like it because standard functions that every company needs where a total pain to setup and the documentation is behind a paywall aka courses. Cons Standard functions like auto-updates, self-service, auto-download apps when an employee opens the laptop for the first time, the dock configuration needing an extra script, ALL needed a bunch of scripts, workarounds and it's just a waste of time. Customer support needs ages to answer and if they do they refer you to some random article. Switched from [Jamf Now](https://www.capterra.com/p/140106/Jamf-Now/) Had to get a better tool that allows Self-Service and MacOS Update control Review Source Harrison K. Help Desk Manager Information Technology and Services Used the software for: 6-12 months ### "MSP Managers Honest Review" January 12, 2026 3.0 Coming from Meraki MDM Jamf was a totally different experience. Its hard to use, complicated to understand and requires a lot of background in development to understand. Pros I like how easy it is to onboard a new computer through JAMF. We use HTML onboarding and with the click of a button a clients computer/tablet/phone is onboarded. Cons I dislike the interface, navigating the interface, and honestly finding anything. It makes it almost impossible to be an admin of the platform without a certification or some background in dev work. Switched from [Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/) I started a new job that was using this platform. Review Source VR Verified Reviewer IT Support Engineer Construction Used the software for: 2+ years ### "Good MDM Option" January 9, 2026 5.0 Overall it has been positive. It is a good service for us, and it has worked well. I was thrown into a project with having to use Jamf Pro and having zero knowledge of it. I was able to quickly pick it up and become successful with it. Pros Jamf Pro is easy to use and easy to implement. Their Customer Support is great. They have great Device Management, and seem to be a good value for money. Cons A bit of a learning curve at first. But after you get the basics down, it is easy to get familiar with all the other parts of it. Switched from [Jamf Now](https://www.capterra.com/p/140106/Jamf-Now/) There was some contracts that were ending, and needed to make a change. Review Source MB Manny B. Senior Desktop and AV Technician Education Management Used the software for: 2+ years ### "Jamf makes Apple device management easy" December 13, 2024 5.0 Jamf is superb value for money and probably the best MDM solution we have tried over the years. Pros Jamf has enabled us to manage out fleet of staff and student Macs with ease, offering super support for day-1 features every year, and smoothing out all sorts of device restriction/interaction scenarios, along with app deployment Cons The interface was a little clunky at the start, and we had some teething issues with device connectivity, but these issues have all gone away in recent times. Switched from [Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/) Meraki was a little long in the tooth at the time Review Source MD Michaël D. Senior IT Engineer Financial Services Used the software for: 2+ years ### "Excellent Apple-centric MDM" February 23, 2026 5.0 Overall, Jamf Pro is a great tool to manage Apple devices. There are a few zones where it could be improved and the team are hopefully working on them. Their support team is, however, always fast to answer and they provide great help. Pros Jamf Pro is a powerful tool when it comes to manage Apple devices, whether they are laptops of mobile phones/tablets. It offers all sorts of controls and streamlines deployment of Configuration Profiles or Policies. Their API, though a bit cumbersome as it's divided in two versions (Legacy and Pro) allows for automations of almost all aspects of the platform. Cons Some part of the interface are a bit dated and lacks flexibility. Feature requests around these issues are not always acknowledged despite them being sometimes opened for years. Review Source BT Benjamin T. IT-Systemadministrator Telecommunications Used the software for: 1-2 years ### "Pretty good but takes time to get used to" April 18, 2026 5.0 I would say overall quality is good but not amazing. It does what it should most of the time, but sometimes things feel slower or more complicated than needed. Pros really strong when it comes to managing apple devices, thats probably the best part. once you get used to it you can automate a lot and save time. also pretty flexible, you can customize a lot of things how you need it. overall it works reliable most of the time Cons the interface is kinda confusing sometimes and not very intuitive. also pretty expensive for what it is. support can be slow at times which is a bit annoying. some features feel more complicated than they should be and take time to figure out Review Source AG Annie G. Manager Computer Software Used the software for: 2+ years ### "Best in class for Apple Device Management" March 6, 2026 5.0 Pros We use Jamf at our company to help manage all of our Apple devices, specifically Macbooks. It helps our IT team streamline the laptop software and setting updates across all laptops. Cons Jamf is specific to Apple products only so you will need to find another solution if you have windows/PC. Review Source MW Melinda W. Owner Arts and Crafts Used the software for: I used a free trial ### "Powerful Apple Device Management with a Learning Curve" April 30, 2026 5.0 verall, my experience with Jamf Pro has been very positive, especially for managing Apple devices at scale. It stands out as one of the most reliable tools for handling macOS and iOS environments, making tasks like deployment, updates, and security much more efficient. Many users say it saves significant time and simplifies IT workflows once fully set up. Pros Its seamless Apple device management—especially zero-touch deployment and automation—makes managing Macs and iOS devices fast and efficient. Cons The biggest downside is the complexity and learning curve—it can be overwhelming at first and takes time to fully understand. Review Source MS Michelle S. Developer Human Resources Used the software for: Less than 6 months ### "Highly recommend!" June 16, 2025 5.0 Pros The UI is very intuitive and clean. It is organized in a way that makes sense for any user and makes management of all the employees and their devices very simple. It has made the onboarding process so much easier as well as a better more clear control of security on hardware. Cons There is nothing that I can think of. It has all and more for possible integrations with all the applications we use. Review Source PL Pedro L. It Consumer Electronics Used the software for: 2+ years ### "Jamf Pro helps me keep all my Apple devices in check and make sure they're up to date and secure." September 20, 2024 4.0 Pros The software provides excellent device management capabilities and simplifies the process of maintaining Apple products. Cons The interface can be a bit overwhelming at first, and it takes time to fully grasp all the features and functionalities. Review Source VR Verified Reviewer Workplace and Security Engineer Banking Used the software for: 2+ years ### "Jamf Pro in a 10k+ company" June 13, 2023 5.0 Pros Easy to use and understand cloud management of corporate devices. Highly customisable to your own liking making zero touch deployment on all our devices possible. Distributing, updating and maintaining software packages (albeit with the help of 3rd party solutions) is easy and helps to keep your devices up-to-date and safe. Cons Patch management should be made easier. The app catalog area seems to be more of a beta instead of a polished product. Alternatives considered [Iru](https://www.capterra.com/p/181954/Iru/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Review Source VR Verified Reviewer Problem Setter Information Technology and Services Used the software for: 6-12 months ### "Jamf Pro: Go Apple users " November 10, 2023 5.0 Overall it's a great tool and best management solution for Apple users Pros Very reliable and secure option for Mac OS...Very affordable for the features it provides and great management Cons It can become confusing initially and can cause troubleshooting because of overlapping services Review Source VR Verified Reviewer PowerSchool Administrator Primary/Secondary Education Used the software for: 2+ years ### "Solid iPad and Mac OS management platform" August 4, 2020 5.0 We are using Jamf to deploy iPads user and device-based in a school setting. While, it can be tricky keeping those two deployments separated, the platform makes it easy and intuitive with the layout. Pros Jamf is a solid platform with an intuitive interface for managing your Mac and iOS devices. We use it for device and user-based app implementation and it is a smooth roll-out every time. They have a great support team to ensure that your Jamf instance is what you need it to be for your environment. The JNUC, user conference, is also a blast to attend. Cons What I have found is occasionally, there is an issue we will find that has no solution, or we change what we are doing in a way that it becomes a non-issue before it gets solved. There have been 4 occasions in 9 years. 2 went away as mysteriously as they came. 1 became a non-issue when we changed our workflow. The last one I am still working through, which is where the wonderful support people come in. Reason for choosing Jamf Pro Mosyle still required a lot of touching of devices for setup and application deployment, whereas Jamf has a "zero-touch" method that requires very little action on the part of our very small (2 person) IT department. Review Source David K. Senior System Engineer Information Technology and Services Used the software for: 2+ years ### "Jamf Pro Review" June 7, 2023 5.0 We could expand our entire business with Jamf. Pros The possibility to work seamlessly with all the Jamf products and the possibilities to manage Apple Devices with all the features that we need.And especially the security focus Jamf has. Cons It is sometimes difficult to get the right support tier when we have a problem. Review Source EM Eddie M. Technology Specialist/IT Education Management Used the software for: 2+ years ### "Jamf Pro Use In To Manage School Devices" August 4, 2020 5.0 One big aspect of JAMF that we love and it is not software related, is their Tech Customer Service. Over the last 6 or 7 years, we have never had a bad call with JAMF's customer service. Every time we call their support or chat with them, we receive exceptional support. Even if we have a big problem, they stay on top of it and follow up until it is resolved. Pros The ease of use for users to have the ability to update or install software, at the click of the button. We love using Self Service, this allows us to install or update software and drivers without the user needing to bring the device to us. Jamf Pro also gives us control of what gets installed on devices and what settings get pushed automatically. You have the ability to create groups of devices and get as granular as you want with groups. Cons Not really a "Con", but it would be great if the reporting was a little bit easier to get. You can download several different reports, but I think JAMF still has room for improving their reporting. Reason for choosing Jamf Pro JAMF seemed to have the most experienced with Mac products. Since we are a Mac school, that was a big plus. JAMF also had the features that we needed at the time. We also checked with other schools that were using it and they gave us excellent reviews of the software. Review Source AB Arthur B. Mac Admin Government Administration Used the software for: 2+ years ### "Best in Class" August 26, 2020 5.0 Excellent IT tools. The community Jamf have created around their products is second to none. Jamf Pro has helped my career immensely. Pros Jamf Pro is far and away the best product I have used to manage Apple computers in an enterprise environment. Its easy to use, the learning curve is short. Jamf Pro is reliable and powerful. There's a reason it has become the industry standard for Apple device management. Support from Jamf and from the Jamf Nation community is second to none. I know if I have a problem I can turn to Jamf Support or Jamf Nation for help finding a solution. Cons I would like to see a more customizable, dynamic GUI. I would like to be able to dynamically drag around items in the Dashboard. Clicking on items to remove them from view in the Dashboard would also be very helpful for cleanup and organization. I would also like to see better effort in improving Patch Management. Reason for choosing Jamf Pro Ivanti took over the LANrev product third hand. I had used the product as Absolute Manage & HEAT LANrev and the product had deprecated significantly. Review Source VR Verified Reviewer Systems Analyst Associate Higher Education Used the software for: 2+ years ### "Good all-in-one" July 24, 2018 4.0 Inventory and asset tracking, single location to manage all macs, lots of community support Pros jamf has an advantage of having MDM and policy/self-service built-in to one, and it manages macOS and iOS in the same platform. There are a lot of things that jamf does really well, and being one of the larger platforms it has a great community around it. Cons jamf has a lot of limitations and does some things poorly. They have grown in their release cycle which has helped with Apple's quickly changing landscape, but there's still a lot that is customized. Often you don't know there's a limitation until you're in the weeds and realize that jamf doesn't do it at all or doesn't do it well. Our environment (and most) have a lot of customization in order for it to run smoothly Review Source AA Ayoub A. IT Security Manager Computer & Network Security Used the software for: 2+ years ### "Efficient Device Management with Jamf Pro" December 26, 2023 5.0 Pros I appreciated Jamf Pro's user-friendly interface and robust features that streamlined device management. It made tasks efficient and offered great control over our Apple ecosystem. Cons Although generally satisfied, one drawback was the learning curve for some advanced features. Additionally, occasional updates caused minor disruptions in our workflow. Review Source PB Philip B. IT MAnager, Endpoint Services Higher Education Used the software for: 2+ years ### "World Class Product- Gold Standard for Mac Management" August 4, 2020 4.0 Extremely please with the product, the features, the support and the cost. I would definitely recommend to anyone who was planning to invest in a Mac management tool. Pros When we were evaluating management tools for our environment, we quickly came to the conclusion that there was not a one size fits all solution. Once we realized that, every other institution we contacted asked if we had looked at Jamf yet. Once we started looking at the product, the ease of use, the feature set, and the features that allowed us to customize the end user experience, we knew that this was the only product we could use. Jamf customer support has been great from the initial install, transition to cloud, upgrades and general support questions. Cons Local server upgrades. During the time we had our own on site server, we performed upgrade. Most of the time they went OK, but it was a complicated process with many pitfalls, and seemed, on some occasions, to require a fair amount of pure wizardry. This is was generated most of my support calls with Jamf. Reason for choosing Jamf Pro Gold standard, focused on macOS, cost. Review Source TW Teddy W. Infrastructure Specialist Insurance Used the software for: 6-12 months ### "One Stop Shop for Managing all Apple based Devices" September 22, 2020 5.0 Very satisfied. Coming from a 100% windows experience myself I wasn't sure what to expect, but the remote Jump Start option (paid for seperately) is worth the $ if you want to get started on time and properly. The only thing is come prepared with questions, as the jumpstart is more of a "This is what a Jamf admin would do" and not "Here let me set this up for you". Otherwise this checks all the boxes from a compliance, security, and usability perspective and we are very happy to have replaced Intune with Jamf Pro for MacOS. Pros 1\. The features are very robust, and development announcements are released very frequently 2. Some of the more straight forward features and policies are very easy to implement for even junior admins 3. Cloud based availability enables lean shops with no on-premise capabilities to get started 4. Custom scripting available for the more advanced admins 5. Decent reporting and auditability. Haven't investigated reporting/metrics with 3rd party solutions but simple reachs indicates this is possible or being worked on Cons 1\. The UX is horrendous, and for someone that doesn't live and breathe the solution it becomes hard to find certain items when I need it 2. Flushing errors can be more intuitive, they did implement auto-rerun on failed policies just recently so hopefully that improves things Review Source Max P. Manager, Professional Services & IT Computer Software Used the software for: 2+ years ### "A must have for asset management for Mac Systems" May 17, 2019 5.0 We needed a way to manage laptops for local and remote employees as well as push updates and software such as antivirus and Office. We had between 100-200 Apple laptops to manage and it was hard to do one by one. And the new hire process was slow to setup laptops without this software. After a few weeks of learning how to use JAMF we could order a laptop from Apple through our company e-commerce store and have it shipped to office or a remote employee and it would be setup, joined to AD, software installed, etc. right out of the shrink wrap. Can’t image using anything else now, but does have a steep learning curve. Pros Best way to ensure all Macs are up to date, ready to go with business required software installed. Works straight out of the shrink wrap. Cons Very steep learning curve. Lots of short scripts to install different software. They do have a good CS team to help onboard you and check back in if you need help. But expect to spend the first week or two learning how to get it to do what you want. Don’t expect to learn how to deploy this without designating a lot time on learning it. Review Source CH Craig H. Senior Infrastructure Engineer Education Management Used the software for: 2+ years ### "Good Product, Good Experience" September 19, 2017 4.0 The ability to manage a fleet of MacOS and iOS devices. Pros Jamf Pro works really well for managing a fleet of MacOS and iOS devices. The management console is easy to navigate and the feature set is clear. The ability to segregate administrators by using Sites is a nice feature for us. Integration with Apple's services is quite good and easy to maintain. We split our infrastructure across multiple hosts (database on one machine, a management point is on one host, the managed devices on another) is key for us. Also nice that the infrastructure runs on multiple OSes, we run ours on RHEL. Cons The issue was related to communication and to bug checking during an update. One update broke access to Active Directory based security groups. This broke many of our workflows for distributed administrators. Customer support was good for initial triage, but follow-up communication was poor. The issue was fixed in two later updates but we were not told that the issue was fixed. We thought it had been fixed but we had to call Jamf and explicitly ask for confirmation. Would have been nice if Jamf had proactively followed up on a support case to let us know the problem was resolved. Review Source AM Alan M. Desktop Support Manager Marketing and Advertising Used the software for: 2+ years ### "Great Mac management software" December 13, 2018 5.0 Overall the experience has been extremely positive and I would definitely recommend Jamf, they are the best in the business. My only negative would be that they sometimes seem more interested in implementing new features than addressing known issues. Pros Jamf Pro is a very powerful tool with a rich feature set. There is a learning curve but the training available is excellent, providing you are in a region it is available. We manage a global fleet of Macs and use a hosted cloud instance which allows us to install software, perform updates and just generally manage our Macs no matter where our users are. The Self Service app gives our users the ability to install software when it suits them or run fixes to known issues without having to contact IT. Cons Support can be a bit slow at times, as we have a hosted instance when we call support we are often told we have to wait for someone from the cloud team to take a look and get back to us. Also since updating to v10 we have had performance issues because of a product issue which could be resolved by throwing more resources at the server but as we do not host it we do not have the control to do that. Apparently the problem has been addressed in the next release. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.