# NovoClinical Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NovoClinical the right Electronic Medical Records solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164437/NovoMedici/reviews --- NovoClinical 4.8 (29) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 10th, 2026 # Reviews of NovoClinical Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews AA Adebukola A CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The seamless integration between the EMR, patient communication, and billing processes significantly enhanced efficiency and reduced administrative burden.“ June 17, 2025 SO Seyi O DPMMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Currently, Novoclinical does not have a feature that efficiently captures payment refunds.“ December 20, 2021 AA Adebukola A CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The platform is intuitive, reliable, and designed with clinical workflow in mind.“ June 17, 2025 MH Michael H OwnrHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The ease of use everything is right in your face no hunting and going to several different pages to complete a task.“ June 5, 2023 AC Alysse C NurseMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “Overall, this electronic medical system has helped streamline our administrative price, organize our medical histories, and help staff keep track of patients and procedure dates!“ October 30, 2020 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel B. Front Office Manager - Medical Assistant Medical Practice Used the software for: 2+ years ### "Excellent Potential" June 7, 2021 4.0 Pros The availability to customize some things in Novoclinical while still having a "product standard" is what great about the program. Potential is very important in software usage, in my opinion. Cons I find lots of things that I'm not sure we are able to use within the software, or if they can be added and sometimes they're too simple (like a mass email) to not understand why they cannot do it. Review Source Response from NovoMedici November 24, 2021 Hi Daniel, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions. AA Adebukola A. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "A Seamless, All-in-One EMR Solution" June 17, 2025 5.0 The platform is intuitive, reliable, and designed with clinical workflow in mind. It effectively streamlines documentation, patient communication, and billing, which has significantly improved both efficiency and patient care. Compared to the many EMR systems I’ve used over the years, NovoClinical has offered the most comprehensive and user-friendly experience. It has truly supported my ability to deliver high-quality care while minimizing administrative burden. Pros The seamless integration between the EMR, patient communication, and billing processes significantly enhanced efficiency and reduced administrative burden. It enabled a more organized and timely approach to documentation, follow-ups, and revenue cycle management, all within a single, intuitive platform. Cons Honestly, there wasn’t anything I strongly disliked. Over the past eight years, I’ve worked with 13 different EMR systems, and NovoClinical stands out as the most effective and user-friendly among them. While no system is perfect and there’s always room for improvement, NovoClinical has been the most seamless and supportive platform I’ve used to date. Alternatives considered [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Reason for choosing NovoClinical I chose NovoClinical over other EMR systems because of its intuitive design, seamless integration between clinical documentation, patient communication, and billing, and the level of customization it allows for clinical practice needs. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) I made the switch to NovoClinical after using 13 different EMR systems over eight years, consistently encountering issues with inefficiency, poor integration, and limited support. Review Source TS Trey S. Administrator Medical Practice Used the software for: Less than 6 months ### "Novoclinical" May 3, 2019 3.0 Overall good software for the cost, it seems to be in the early stages of production software. Has every feature you can think of, just some are harder to use or find. Pros Low-cost, friendly service/support, a lot of functionality. Cons Some errors/issues, not super-easy to use. Review Source Response from NovoMedici November 24, 2021 Hi Trey, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions. SM Stephen M. Physician Assistant Hospital & Health Care Used the software for: 2+ years ### "Perfect for every practice from new clinics to large practices. " November 25, 2021 5.0 The customer service is incredible. They are very responsive to every request and have incredible attention to detail. Pros The overall workflow is wonderful. It's incredibly easy and intuitive to use, but it's the customer service that really makes Novo stand out. Cons Not really. They are so responsive to suggestions that everything I have wanted changed has already been addressed. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Fusion](https://www.capterra.com/p/158778/Fusion/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing NovoClinical Cost, professionalism and responsiveness Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Athena was too bulky and it was difficult to make changes Review Source KW Kumari W. Pediatrician- Director of Pediatrics Medical Practice Used the software for: 2+ years ### "Very easy to use & customizable" June 6, 2023 5.0 User friendly software. Pros Ease of implementation. Rapid customer service response to trouble shoot any problems we encounter. Ability to customize the software. Cons Sending to billing has multiple steps & sometimes the codes do not always translate to billing unless you check each & everyone of them. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) NextGen had a complicated EMR system with too many tabs to click. Review Source Response from NovoMedici June 16, 2023 Hi Dr Wee, Thank you for your time ! Please contact your account manager if certains code are not transfering from Note, they are just configurations. MS MARELA S. owner Health, Wellness and Fitness Used the software for: 2+ years ### "GREAT CUSTOMER SUPPORT AND CUSTOMER SATISFACTION DRIVEN " June 1, 2021 5.0 OUR EXPERIENCE WITH NOVO CLINICAL HAS BEEN GREAT, LOVE TO HAVE THE PERSONALIZED AND DEDICATED SUPPORT FROM \[SENSITIVE CONTENT HIDDEN\], HE IS GREAT, VERY HELFUL AND ALWAYS AVAILABLE TO HELP US. Pros EASY TO USE AND WE CAN PERSONALIZE IT TO FIT OUR NEEDS Cons CAN BE TRIMMED LINED A BIT MORE AND FASTER LESS NEED TO REFRESH WOULD BE GREAT Reason for choosing NovoClinical THE PERSONALIZED ATTENTION AND CUSTOMER SUPPORT THEY PROVIDE. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I NEEDED IT SOMETHING MORE PERSONALIZED AND MORE MEDICAL FOR THE PRACTICE Review Source Response from NovoMedici November 24, 2021 Hi Marela, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions. EL Eric L. Operational Management Medical Practice Used the software for: 6-12 months ### "Great Experience " August 9, 2024 4.0 Positive and easy to work with. Quick responses. Pros We have been looking for a new EMR for some time. When we saw Novo and there willing to work with our unique needs, we decided to go with them. One of the main reason why we left our old EMR is due to their lack of communication. The communication that we have with Abhrodip Paul exceeded our expectations. Between long and countless meetings and detailed emails, his dedication to making this work really helped us get started with the program. Cons The aesthetics can be fixed up a little. We were told that they plan on working on that for 2025. Review Source CS Cheryl S. Family Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Is great" June 7, 2023 5.0 Pros Ease of training, ease of scheduling and documenting Cons How we cannot reset our own passwords as thats a little time consuming to wait for someone else to reset them Review Source Response from NovoMedici June 16, 2023 Hi Cheryl, Thank you ! Please go to User Manage and make sure your email address field or communication email address field has your email address. Email is required for password change by user. SO Seyi O. DPM Medical Practice Used the software for: 1-2 years ### "Great Features & Technical Support" December 20, 2021 5.0 The technical support team is very reliable. Unlike with other companies, it's refreshing that someone picks up when you call and addresses your issue right away. It may be because it's a small company, nevertheless their customer service and support are very much appreciated. Pros This software has many great features such as E-prescribing, built-in e-fax, Appointment reminders, Alerts notifications, Tasks, etc... We use the task feature a lot. Gone are those days no one in the office knew what he/she was supposed to do. With this feature, anyone can create and assign a task, and we follow the assignment until it is completed. Cons Currently, Novoclinical does not have a feature that efficiently captures payment refunds. Also, The Revenue Cycle Management associated with this software can be improved to be more effective. Review Source Response from NovoMedici December 22, 2021 Thank you ! We are continuously improving. With the next couple of releases we have some update and feature plans for Revenue Cycle Management. Support team will contact you when they are available. MH Michael H. Ownr Hospital & Health Care Used the software for: 2+ years ### "Emr usage cutomized to fit your practice needs" June 5, 2023 5.0 My overall experiance has been great. Pros The ease of use everything is right in your face no hunting and going to several different pages to complete a task. Cons I think the billimg portion could use some upgrades. Reason for choosing NovoClinical none Review Source KB Kimberlie B. Treatment Center Scheduler Medical Practice Used the software for: 2+ years ### "NoVo Clinical Review" June 5, 2023 5.0 Excellent customer service Pros The fact we could roll our old data base into the new system Cons Layout is designed for a much larger clinic, but we have adjusted Review Source TU Teri U. Revenue Cycle Manager Medical Practice Used the software for: 1-2 years ### "Product Review November 2021" November 24, 2021 5.0 I've use many type of software in the medical industry, I would like it to link to others more easily Pros I like it's friendly use. Once a feature is used, it's easy to navigate Cons Some of the features needed require building, but accomplished almost over night and in use quickly Reason for choosing NovoClinical suggestive marketing by other employees Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Lack of support Review Source BL Brady L. President/CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Dependable and Inexpensive " June 5, 2023 4.0 We use Novoclinical daily and it has helped us grow our online telemedicine business. Pros Quick support, it costs less than competition, many options/features, continually improving Cons Would be nice to have more documentation/training Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Review Source Response from NovoMedici June 6, 2023 Thank you Brady ! We have just added a lot of training video contents under Help Videos. Please go over them or contact your account manager for any questions. JM Janie M. Owner Hospital & Health Care Used the software for: 1-2 years ### "NovoClinical works for me. " June 6, 2023 5.0 Pros Ease of use is what I love the most when using this. Cons Transition between the nurse and doctor area can be more streamlined Review Source ES Elizabeth S. Founder, CMO Medical Practice Used the software for: 6-12 months ### "Fast Functional EMR with supportive staff" November 22, 2022 5.0 Good and bad Pros Patients self scheduling Ease of e-prescription functionAffordable telehealth featureFast internet speed Cons Laboratory integration is difficult without physical locationSelf scheduling feature is not functional at least from my ecperiencePatient billing system is offered by 3rd party with hefty feeCreating Macro is not user friendlyReferral to specialist is not user friendlyCreating soap note is not efficient as other EMRs on the market Reason for choosing NovoClinical Patient self secheduling and affordable virtual platform Review Source KA Kindra A. Owner, RN, BSN, ND Hospital & Health Care Used the software for: Less than 6 months ### "Wish there were 5 more stars they are amazing" February 22, 2019 5.0 The software is very easy to navigate. Very user friendly. A lot easier to find things than other software I tried. Kareo is one I tried before this and I found this to be 10 fold better and easier to use. The customer service is impeccable. The team makes you feel like family. You don’t get brushed to the side and put on long holds like other companies. They really care about the success of your business and minimizing work for your practice. If you want it catered to fit your company and there’s a way they will find it and do it. They are fast, efficient, and make quality work. The team is patient and kind and help you learn catering to your own pace. They take the stress of everyday charting and make it fun and enjoyable. I am strongly excited about my journey with NovoMedici and the future looks very bright for the both of us. Pros The software is very easy to use and quick. It is much more user friendly than other software I have tried. I bought Kareo one day before I met these guys and switched after the first conversation with them. It was the best decision I could have ever made. The toolbars are easy to see and much more direct and easy to find what you are looking for than other software. The integration of other software you may need into their software really helps a lot. The speaking into chart is very easy to use and doesn’t get confusing like many other speaking software. It is easy to learn how to use and the personalized service you get makes all the difference. Cons The only negative thing is I wish I found them 2 years ago!!!! Review Source Response from NovoMedici November 24, 2021 Hi Kindra, Thank you for your review. AL Angie L. Administrator Medical Practice Used the software for: 1-2 years ### "Novo Review" June 2, 2021 5.0 Mobile practice working with a diverse group of offices as our clientele. This software helped us get and stay organized. Although we don't use many of the features currently available, but what we do use is very beneficial to our daily operations. Pros Support, record tracking, scheduling, demographic data, calendar , web based so can use anywhere by anyone Cons web based so speed can be an issue at times, updates not always communicated Review Source Response from NovoMedici November 24, 2021 Hi Angie, Thank you for your review. We have started the email to our customers for any major updates or features developed. Thank you! Please contact your account manager for any questions. NP Nesha P. Podiatrist Medical Practice Used the software for: Less than 6 months ### "Thanks Goodness! " November 4, 2022 5.0 I love it! I was using another EHR/Billing company and they were terrible with the billing aspect where claims were rejected and not handled properly. I have seen improvements in claim reimbursements along with getting notes done is so much easier. I wish I had found them sooner! Pros I love how up your day the system is with compliance and user friendly. The team is accessible at anytime of the day, they work fast, templates are easy to make. Best billing is done efficiently with best return on claims!!! Cons The team works with you to fix any issues, therefor there are no cons. Review Source AC Alysse C. Nurse Medical Practice Used the software for: 1-2 years ### "Novo review" October 30, 2020 4.0 Overall, this electronic medical system has helped streamline our administrative price, organize our medical histories, and help staff keep track of patients and procedure dates! Pros The ability to customize it for what we do and it’s help with administrative organization. It’s helpful customer care staff. \[SENSITIVE CONTENT HIDDEN\] is insightful, can always help, and is timely! Cons It glitches out and does not save things at times Review Source Response from NovoMedici November 24, 2021 Hi Alysse, Thank you for your review. Please contact your account manager for any issues or questions. Any issues will be taken care of on priority. LLM Lawrence Larry M. Practice Manager for Medical Group Used the software for: 2+ years ### "Easy to use. Great features. Understands the medical practice flow. Staff and doctors love it!!" May 4, 2018 5.0 Pros The ease of use... I like the flow and how easy it is to navigate. I like the automation and how the entire system is connected Cons Nothing so far. I find more features every day. I wish that I had found this system before. I share my experiences with other practices. Review Source SB Shalisa B. MA Hospital & Health Care Used the software for: 2+ years ### "Easy system to work with" November 19, 2018 5.0 Pros I think this system is very user friendly and easy to navigate through. I like how I can get faxes into the system and map them directly to the patient's chart. Lab and radiology order and results are very easy to send and receive. If there is an issue with the system custom service is always ready to help. Cons There is nothing that I dislike about this system. Review Source AB Amber B. receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "excellent sofware" November 20, 2018 5.0 Pros It is easy to use. The phone system is awesome it automatically pulls up the patient that is on the phone. All the demographic information is all on the same page. The patient portal is great patients can send a message to us from there. Tech support is always available when needed. Cons nothing I can think of, so far everything has been great and easy to use. Review Source SH Shanda H. Owner/Family Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "Excellent Product " June 1, 2020 5.0 Awesome Pros Easy to use. Make my job easy. It fix the needs of my practice Cons Billing could be easier. But the company is willing to help Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing NovoClinical Needs of the practice Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) Product and service inflexible Review Source Response from NovoMedici November 24, 2021 Hi Shanda, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions. BP Britte P. Billing Medical Practice Used the software for: 1-2 years ### "Easy to Use" August 15, 2018 5.0 Excellent Customer Service! Pros I like the level of automation in this software- frees up my time to do other things! Cons None really- anytime I have a feature I'd like or a problem they add it, fix it, or create it very quickly! Review Source mA maximiliano A. oficial Construction Used the software for: 6-12 months ### "es una plataforma innovadora, ofrece soluciones integrales para la gestión de ensayos clínicos " September 23, 2023 4.0 Pros es su enfoque en la eficiencia y la calidad de gestión de ensayo clínicos Cons el servicio al cliente ineficiente y la falta de comunicación Review Source Talk to a Capterra advisor for free and get results within 15 minutes.