# isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is isolved the right Payroll solution for you? Explore 646 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (646) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of isolved Ease of use 3.9 Customer Service 3.7 ## Pros and Cons in Reviews JP Jennifer P Product ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, isolved has a broad range of features from hire-to-retire, and with some upgrades and individual customer customizations, this platform could elevate my experience even more.“ January 12, 2026 SB Sara B Payroll and Benefits AdminLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “There are delayed responses or sometimes inconsistencies in responses from customer service.“ January 13, 2026 LC Lisa C HR Admin AsstHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their own information. “ January 13, 2026 AF Ally F Office ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “We were overcharged dramatically compared to what was discussed and agreed upon. When we asked for a breakdown — repeatedly, for months — we were given the runaround, bounced from one department to another, and told “that’s not my responsibility” more times than I can count.“ June 12, 2025 ds diamond s SafetyTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 1-2 years. “quick punch and mobile use is nice when you are punching in remotely for work and not having to use time cards, also having paystubs and documents at the employees readiness“ April 23, 2025 KF Kathryn F Office ManagerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “We routinely have to chase down answers or resolutions rather than the support team proactively working to resolve issues, even those that have been directly caused by them.“ June 24, 2025 Ashlee B Senior Customer Support SpecialistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “My favorite features are the ability to review company information and news updates, the employee recognition tools, and the capability to set performance management goals.“ July 5, 2024 NV Nereida V HR DirectorAirlines/Aviation, 51 - 200 employeesUsed the software for: 1-2 years. “Turnover metrics report requires develop and it does not work as it should, without you creating a special report“ May 14, 2025 ## Showing most helpful reviews Showing 1-25 of 646 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kimberly L. Teacher Primary/Secondary Education Used the software for: 1-2 years ### "One of the better employee management systems." October 20, 2025 4.0 When I started at my new job, we used iSolved for managing both our financials, and arranging PTO/substitute teacher needs. It was easier than any other system I'd used until then. Pros iSolved is a great user interface, and is great for managing payment processing. The ease of use is high, and it was one I preferred. Cons iSolved has two halves - one for financials and one for PTO. It can quickly get confusing trying to navigate which one you need to be in. Switched from [Skyward Student Management Suite](https://www.capterra.com/p/2185/Skyward-School-Management/) School I was working for used iSolved instead of Skyward. I'd rather be on iSolved. Review Source Response from isolved December 9, 2025 Thank you so much your review Kimberly! NM Nicole M. HR Benefits Specialist Farming Used the software for: 2+ years ### "Isolved Review" July 11, 2025 5.0 Overall our experience is great. We really enjoy the different platforms they have to offer, like time and attendance, onboarding, attract and hire. These things really come together to make our employee experience great. These have also saved us tons of time. Pros I love that their customer service teams are very quick to help when we run into any issues. They've also been great at scheduling monthly meetings to help us with any issues that have come up, or even just helping to simplify our current processes. Cons We are finding out that there are a lot of features within Isolved that we have access to, but they aren't actually turned on. It would just be nice to know what all of those things are, so that we can be using it to its full potential. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I'm unsure of why exactly we changed, but I'm willing to bet it was due to the capacities that Isolved had vs the old system. Review Source Response from isolved August 8, 2025 Thanks, Nicole. We're so glad you're enjoying the different isolved platforms and seeing the impact on your employee experience. Saving time and simplifying processes is what we’re here for! RJ Rebecca J. HRD Oil & Energy Used the software for: 2+ years ### "HR Director" July 8, 2025 2.0 I didn't have a great experience I involved sales rep, sales team, customer service, and even the folks that are at events to see if they can help me and still nothing has been resolved. Pros Not really anything. The training and customer service wasn't the best. I was very disappointed. I am still waiting for answers to my questions (1 is 3 months old). Cons Outdated and not very organized. The system doesn't flow nor do I have the ability to see the progress of new hires. It isn't very transparent nor a full encompassed platform. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing isolved because the history I have with Paycor. History of great customer service, implementation and ease of use. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Look at the previous questions. The new system has better options for the price. Review Source CF Colton F. Project Manager Construction Used the software for: Less than 6 months ### "isolved PTO, Paystub and Benefits " January 17, 2026 5.0 Pros I love the ease of accessing my paystubs as well as checking my PTO and benefits. This is a huge convenience. Cons There is nothing I dislike about isolved. Our company just switched over, and I have heard nothing but good feedback from colleagues. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) I am unaware the exact reason why the company I work for made the switch. But, I do however now and part of it was cost, and service. Review Source EC Emily C. Vice President Gambling & Casinos Used the software for: 6-12 months ### "Small business, homerun" July 14, 2025 4.0 The product works, and has allowed us to do more than our previous interface. We have hit a few bumps in the road, but overall are happy with the process. This would be a great product for single businesses or small business. Pros Onboarding employees is simple and straight forward. Our management teams have had great feedback. Our new hires have praised for how easy paperwork is compared to other jobs. Cons Tech requests or changes can be long to come to fruition. Several others have to have the same problem and it has to be voted up in order for some simple fixes to be addressed. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing isolved We liked the features that isolved offered over Paylocity Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost, features, scheduling issues, looking for more app features Review Source Response from isolved August 8, 2025 Thanks, Emily. We're glad isolved has helped you do more compared to your previous system. We appreciate your feedback and are always here to support you through any bumps in the road. EK Emmanuel K. Sr. Business Administrator Automotive Used the software for: 1-2 years ### "Great Product & Service" November 25, 2025 5.0 Good from beginning to current. I really appreciate the customer service and how communicative and knowledgeable they are Pros The offered product is great. We utilize the payroll, onboarding recruitment, reviews and makes things smooth. Cons Interface could be more friendly. Especially for the mobile side. It's not as user friendly as it can be. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing isolved Good offer and capabilities. Price was right as well. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Looking for a better product and integrations Review Source Response from isolved December 9, 2025 Thank you so much for your review Emmanuel! BH Barbie H. HR and Payroll Coordinator Insurance Used the software for: 2+ years ### "isolved is impressive!" March 19, 2025 5.0 We love isolved and would not dream of changing. Our company is hoping to add Live and Learn soon so that our employees are able to easily take training classes. Pros isolved is very user friendly! They are constantly working to bring in new features and updates for features that are already in use. We have been able to go completely paperless using isolved. We have cut our payroll processing time in half. HR onboarding is now effortless because of isolved. The cost is less than most other big HR/Payroll companies. Cons I really don't have any cons other than they don't process Canadian payrolls. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing isolved They were very competitive on pricing and we loved the software. Review Source AS Annette S. Director of HR Government Administration Used the software for: 2+ years ### "HRIS Software" March 7, 2025 1.0 We have had this system since sometime in 2020. We dove in with both feet with payroll and almost every one of Isolved's add on software. There was little to NO support for implementation on the HRIS side. Over 4 years in and we still are not 100% utilizing what we pay for. Currently vetting other HRIS software. Sad that we have to start over, but too tired to keep beating our heads against the wall. Pros Thought having a "one stop shop" would streamline our very small HR department. Cons pretty much everything. Steep learning curve on the HRIS side, almost impossible to get a SME that understand the uniqueness of our City. Almost every module has to have a work around to get it to function for our needs. Not user Friendly unless you have an IT background Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Our Finance Director had utilized the Payroll and timekeeping system at another employer Review Source JG Jordana G. Owner Staffing and Recruiting Used the software for: Less than 6 months ### "SHOUT OUT TO \[sensitive content hidden\] " June 24, 2025 5.0 AMAZING! NG Pros I haven’t officially started using isolved yet, but I felt compelled to leave a review after my experience today. I own a recruiting company and have spent months searching for an ATS that truly aligns with the way we operate. Unfortunately, I previously invested in another platform that made big promises, but underdelivered and misrepresented their capabilities—leaving me frustrated and out thousands of dollars. Today, I had a meeting with \[sensitive content hidden\] from isolved, and all I can say is… what a breath of fresh air. They were incredibly knowledgeable, transparent, and actually listened to what I needed. They walked me through everything clearly, didn’t overpromise, and it finally felt like I found a team that genuinely understands recruiting operations. Huge shoutout to \[sensitive content hidden\] l—I’m so impressed already and can’t wait to get started. If you’re in the recruiting space and looking for a real solution, definitely give them a call. Cons Nothing to say for this, company and product seem amazing. ng. Switched from [Loxo](https://www.capterra.com/p/165046/Loxo/) Loxo overpromised and under delivered. They don't integrate with indeed like we needed Review Source AP Amy P. Payroll Specialist Accounting Used the software for: 1-2 years ### "Amazing product , Huge value add" June 12, 2025 5.0 From client account creation to employee set up to execution of processing a payroll, The ease of use makes my job easier. Pros Ease of use across all customizable features of software. From onboarding the employee to offboarding, the employee and client user experience is easy and user friendly for both. Cons No issues to date that have come across my desk with any of my clients. I have not received any client complainants to date. Switched from [ICR Evolution](https://www.capterra.com/p/196596/ICR-Evolution/) Isolved has more features and a modern interface Review Source VR Verified Reviewer COO Financial Services Used the software for: 2+ years ### "Isolved review" February 12, 2026 5.0 Pretty good if you know what you are doing and experienced enough to navigate. Although expensive, we found it comprehensive and easy to navigate. Pros The platform is comprehensive. With multiple modules, we are able to service a small 1 employee company to a company with 5,000 employees. Cons Too much restrictions, and charging for every little thing. Outsourcing Tax function is ok, but lacks communications and response time can be lengthy. Review Source MJ Marietta J. Implementation manager Accounting Used the software for: 2+ years ### "I love isolved" June 25, 2025 5.0 Overall, this is an excellent product that can be tailored to meet your organization's specific requirements. Managing multiple entities across various companies is straightforward and uncomplicated. Pros Simplicity, I sincerely appreciate your ability to facilitate comprehensive customization, allowing it to perform any desired function. It is highly adaptable in every aspect. Cons Changes. This appears to entail numerous updates and modifications at very inconvenient times. The alterations are advantageous, although some of the modifications are merely superficial. Review Source SB Sara B. Payroll and Benefits Admin Law Practice Used the software for: 2+ years ### "We rely on iSolved" January 13, 2026 5.0 Overall we are pleased with the service and have built the system to help us function at a highly efficient pace. Pros The reporting feature is extremely helpful for maintaining compliance processes and year-end tasks. Most things do have a work around if they are not a feature of the system (yet). Cons There are delayed responses or sometimes inconsistencies in responses from customer service. There are multiple ways to accomplish certain tasks, but sometimes the guidance can take longer when it's inconsistent. Review Source JT Jamie T. HR Hospital & Health Care Used the software for: 6-12 months ### "Run! Do not use this system" July 11, 2025 1.0 I would never recommend this system to anyone. It is the worst I've ever used in my 20+ HR/payroll career. Pros I did not like anything about the system. If I HAD to say something, it's easy to use...because it's so basic. Cons Everything, other than ease of use. This system is the worst I've ever used in my 20+ HR/payroll career. I used to think Namely was the worst. Now, having worked with iSolved, I see that there are worse systems out there. There are very few company updates you can do yourself, i.e. add a dept, add a location, etc. You have to let a rep do it for you. As a matter of fact, there are many things you can't do that are pretty standard with other systems like ADP, Paychex, Paycor, Paylocity, hell even Namely, just to name a few. You can't mass download forms that employees have completed, like I9s, or their paystubs. You'd have to go into each employee's individual profile to download each individual paystub, I9, training certificate, etc. Here's the kicker that I've never experienced with any other system during my career - the company's access and the employees' access are tied together. Once you leave iSolved as a client, NO ONE has access to anything. So, no employee will ever be able to see their paystubs or W2s again. Make this known before you lose access so employees can download their own paystubs and W2s if they want to do so. Review Source MQ Mary Q. HR and Finance Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Great customizable HRIS" July 11, 2025 4.0 Overall my experience has been good. Like any relationship, there have been hiccups but iSolved has always listened and worked to improve. Pros I find it's very user friendly for both an admin and an employee and is a very comprehensive platform for all of my HRIS needs. Cons Getting to the right department past Tier 1 customer service has always been a challenge but iSolved has been working to improve this process. Review Source Response from isolved August 8, 2025 Thanks, Mary. We're glad your experience with isolved has been positive. We appreciate your honesty and are always here to listen and improve together. VB Valery B. HR Clerk Utilities Used the software for: 1-2 years ### "Human Resources Clerk" October 24, 2025 5.0 My overall experience I would say it was very good, the customer service was always great . They were always one phone call away. Pros The website was very user friendly, even if you were new to the system you could navigate your way around it. Cons The reason that I dislike Isolved was because it did not have a lot of tracking and report features that my company needed. Review Source Response from isolved December 9, 2025 Thank you so much your review Valery! Tiffany M. Administrator Hospital & Health Care Used the software for: 2+ years ### "Great solution, unfortunately doesn't have QB Integration" September 22, 2025 4.0 Positive experience and was a great fit for us for many years. I would recommend to others as could be a good fit for them as well! Pros Isolved was a great solution for us for many years! It was cost effective for our company, fairly easy to use/implement, and had good reporting capabilities. Cons There are some areas that are 'over-worked,' especially in setup. The ultimate reason why I changed vendors this years is I-solved is unable to integrate into Quickbooks Desktop for payroll/timekeeping. Review Source Bianca P. Payroll specialist Human Resources Used the software for: Less than 6 months ### "Isloved 10/10" July 11, 2025 4.0 7/10 for sure but could use some improvement with the word search for certain things cause when you're on a call looking for something and the client is talking as you work it would be great to find it just by searching the work of what were looking for rather than clicking tab after tab Pros how easy it is to navigate and how it loads things pretty quick but other than that its good for me other Cons how when i type in a word to search for certain things nothing comes up. could use some improvement with the word search for certain things cause when you're on a call looking for something and the client is talking as you work it would be great to find it just by searching the work of what were looking for rather than clicking tab after tab Review Source SD Sarah D. Implementation Specialist Accounting Used the software for: 2+ years ### "Isolved platform" July 17, 2025 5.0 We love isolved we would not use another platform. It has everything we need and helps with all client's problems Pros Our clients love the platform and its many abilities. They are able to handle all of their payroll matters in one. Cons There are too many updates with screens changing that can affect our clients some time when they are used to the screens. Review Source Response from isolved August 8, 2025 Hello Sarah, we’re thrilled to hear isolved is meeting your needs so well. Thank you for your loyalty. We're proud to support you and your clients. EP Emily P. Assistant Controller Construction Used the software for: 2+ years ### "Timeforce User" January 16, 2025 5.0 We used Timeforce for years and it was perfect for timekeeping and tracking records. We did not have a good experience with isovled in our transition to their new software system. Pros We used their legacy timekeeping software called Timeforce. It was perfect for our company and our time keeping needs on our construction sites. Cons We tried to move to their newer time keeping software platform and it was not able to meet our needs. We had to switch timekeeping software completely. Review Source Response from isolved February 10, 2025 Hello Emily, thank you for your feedback. We're sorry to hear about your experience with our newer timekeeping software platform. We are continually working to improve our services. LW Lela W. Paralegal Legal Services Used the software for: 1-2 years ### "Easy program to navigate" June 23, 2025 5.0 My overall experience with Isolved has been positive. I like how easy it to use and navigate and it tracks your personal time used and how much you have left. Pros I really like how easy the program is to use for checking your payroll each check. Keeps track of your personal time used and how much you have left. Cons There's not really anything that I can think of that I dislike about Isolved. Everything I have needed to use in program is great. Review Source CE Chloe E. Sales and Marketing Consultant Human Resources Used the software for: 6-12 months ### "Great for Employees and Customers " July 2, 2025 5.0 Overall I would highly recommend iSolved for payroll. I know they offer HR services and 401k services as well. Pros I love iSolved because it is easy to use and easy to teach my clients to use, even if they aren't the most tech-confident people. Cons Sometimes making edits on the time cards can be a little finnicky but I can usually find a work-around. Review Source dS diamond S. Safety Transportation/Trucking/Railroad Used the software for: 1-2 years ### "isolved people cloud review" April 23, 2025 4.0 Pros quick punch and mobile use is nice when you are punching in remotely for work and not having to use time cards, also having paystubs and documents at the employees readiness Cons a lot of technical glitches with the app. constantly boots you out, doesn't let you log in or says you punched and ends up double punching Review Source RS Rosana S. Head of HR Investment Banking Used the software for: 2+ years ### "User Friendly " March 7, 2025 5.0 iSolved has amazing customer service. I am a one-person department and rely on the iSolved team and experts to help me with day-to-day tasks. They are always very knowledgeable and quick to respond. Pros I have been using iSolved for several years, and it is the most user-friendly HRIS system I have encountered. Cons Their employee performance review can be improved. Review Source DW Dan W. Administrative Hospital & Health Care Used the software for: 1-2 years ### "Decent Product: Support could use improvement" March 14, 2025 3.0 Product was useful but customer service and support left something to be desired. Pros Decently inclusive HRIS with time and attendance Cons Customer Services response time was occasionally slow Review Source Similar Products Featured