# FRONTSTEPS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FRONTSTEPS the right Association Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164415/FrontSteps/reviews --- FRONTSTEPS 3.7 (64) [View alternatives](https://www.capterra.com/p/164415/FrontSteps/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FRONTSTEPS Ease of use 3.5 Customer Service 3.6 ## Pros and Cons in Reviews Edward A Financial accountantAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “I also appreciate the user-friendly interface and how it empowers residents, board members, and managers to stay connected and informed.“ August 1, 2025 CG Colby G PresidentManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Personally, having lead our migration to Frontsteps from a prior platform and being a power user, sometimes I feel like I am solving my own problems rather than getting adequate support from their dedicated support teams.“ May 16, 2024 Edward A Financial accountantAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “That kind of focus on transparency and efficiency is something I really value in a software platform.“ August 1, 2025 CH Cory H Lifestyle DirectorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Again, constant issues with certain features not working, and extremely slow response time on correction.“ March 18, 2025 VT Vanessa T Operations DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “We recently transitioned from a third-party portal provider to Frontsteps Community and are really happy with the decision.“ May 31, 2024 LF Lisa F Chief Operating OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “Always cost. “ June 7, 2024 CG Colby G PresidentManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “The ease of use of both Caliber and Frontsteps is critical to our managers being efficient in their daily tasks.“ May 16, 2024 PA Peter A Association Vice PresidentCommercial Real Estate, 2 - 10 employeesUsed the software for: 6-12 months. “The instructions and how to videos are out dated and no timeframe to update.“ June 28, 2022 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dan K. VP of Growth & Partnerships Marketing and Advertising Used the software for: 1-2 years ### "Dwelling Live; " January 22, 2019 4.0 I pain to login as a resident/user... every time I have to scramble to find email and old password, and it looks like an old accounting software platform -- but it's functional for event conference room bookings. Pros The calendar booking function for rooms/banquets. Cons That chat board and/app integration. There are plenty of neighborhood community chat boards...they tried, we have a few dozen users in it, but most everyone still goes to Nextdoor.com or the facebook page. Review Source JF Joey F. President Real Estate Used the software for: 2+ years ### "Frontsteps Review" June 27, 2024 4.0 Overall very good. FS has come a long way and I am excited about the future. Pros \[sensitive content hidden\] have been great partners. I believe the outlook is good! Cons I believe some of the processes are outdated. Could be more efficient. Reason for choosing FRONTSTEPS Overall Better Review Source VR Verified Reviewer President Marketing and Advertising Used the software for: 1-2 years ### "They suck" August 13, 2023 1.0 Pros I like nothing about Fronsteps - it is truly garbage software Cons Frontsteps is a crappy software package. It is very limited in terms of customizing, they change features without telling clients, their service is bad, and they do not backup their servers. We had roles changed on us, which confused one of our users - causing the user to accidentally delete a content folder. When we contacted Frontsteps for a backup within 10 minutes of the incident, they told us they don't do backups. The worse experience. Review Source Response from FRONTSTEPS August 25, 2023 We deeply value your review and want you to know that your feedback is truly important to us. Our main aim is to ensure a seamless and dependable experience as you use our platform. We're constantly working on incorporating new features and enhancements based on the suggestions we receive from clients like you. By the way, we've implemented a useful feature that helps prevent accidental deletions. Whenever you're on the verge of deleting a folder, our system provides a friendly notification, prompting you to confirm your decision. This additional step is designed to ensure that you don't lose anything by mistake. We recognize that despite taking precautions, mistakes can still happen. The convenience of seamlessly recovering accidentally deleted items is of utmost importance to us. In response to your suggestion, we are actively investigating the feasibility of implementing a Recycle Bin for client-uploaded data, especially since these files don't originate from FRONTSTEPS. Your input is invaluable, and we're excited to channel it into our idea factory for thorough exploration and refinement. Thank you. IK Irene K. Secretary in Excellente Village Consumer Services Used the software for: Less than 6 months ### "Issue resolved quickly" August 23, 2024 5.0 Very Happy This was a problem that I had tried to correct for quite a while Pros Addresses problem and corrected it swiftly Cons I have no dislikes at this time and hope to have none in the future Review Source VT Vanessa T. Operations Director Non-Profit Organization Management Used the software for: 2+ years ### "10 Years and Counting " May 31, 2024 5.0 Pros We have used Frontsteps' accounting software, Caliber, for 10 years. We recently transitioned from a third-party portal provider to Frontsteps Community and are really happy with the decision. Working with one provider was a major consideration in making the move. Through Frontsteps, we have access to all the products our Clients need, making our jobs easier and our Clients happier. Cons Our industry is always changing and these changes often require us to make quick adjustments to our processes. As a software provider serving management companies all over, Frontsteps is not always immediately privy to legal changes, especially those in just one state. I am sure this challenge is not limited to Frontsteps and is instead felt by all software providers. Fortunately, we have always had a strong relationship with Frontsteps. When something changes or a need arises, their teams listen to us, work to fully understand our concerns and implement thorough solutions. Review Source JR Jennifer R. Owner services Hospitality Used the software for: 2+ years ### "Association Website a work in progress" March 6, 2019 3.0 Our page was originally set up through Evercondo who was purchased by Frontsteps. As the manager of the page I do not have the options to update and change much. Although this software is easy to use, it is not efficient to use. My experience with customer service has also been very poor and response time takes way too long. I am hoping that with the transition to Frontsteps there will be many improvements on the development team. Pros The overall look and ease of use for users/residents is pretty simple to navigate. Communicating with users/residents is made easy by sending blasts to email and text. The users/residents can also toggle the type of notifications to reduce or increase the number of devices the notifications are sent. Sign up is pretty simple on both ends; the user and the management. Cons As the manager of the page there are many areas that need improvement. There is no option for adding recurring items to the calendar which means I have to go in the each week of the calendar and add the same event. The files section is not use friendly either. You are unable to drag items/documents from 1 file to another. The only way to change locations of a document is to download the document from one folder, save it to a location on your computer then upload it to another file. I am not able to update/change or remove information on the landing page, It is only done by the Frontsteps team. There are many shortcomings, too many to leave here, that need work. Review Source Robert M. Partner Management Consulting Used the software for: Less than 6 months ### "Oversold with no support" December 18, 2018 1.0 Communication is extremely poor, i find myself every week sending emails with no response, i mean NO response. But Friday and Monday i get sales pitch calls to add items so they can make money off my site. How about you make them work first...that guys response. Oh, that is another department. Pros There is a central location to work from, however it just really isn't that important when site functionality isn't there. Unfortunate with 10 sites and none running as they should i have no real idea what the finished product entails. I'm not confident in 3 months it will be much better unless i pay an outside source to do it. I guess i don't have any real Pros and that is disappointing to me. Cons No where near as promised, nearly everything is a do it yourself. The sales pitch - you will receive the site, we will convert information from the old and have more ability to do more things. Ummm. no... The main site is so bad i'm using my old which is an embarrassment, but it works. The other 9 sites, 4 of which are 100% not working, the other 5 are nothing like the old sites in ability to add and remove things. The site are much harder to use and find myself in need of hiring someone to see if they can actually provide what i need. What irks me the most - signed a contract based upon a promise. You can drop info into the new site, but making that info accessible is a major problem. Review Source Response from FRONTSTEPS January 8, 2019 Thank you for your feedback, my team has been in contact to resolve your issues and I believe we are in a better spot now. If not, please do not hesitate to reach back out to us. MA Mac A. IT Real Estate Used the software for: 2+ years ### "Caliber experience; from a Admin POV" April 7, 2020 4.0 My overall experience is overwhelmingly great! Since I begin working for the company and took over Caliber management; with the help of \[SENSITIVE CONTENT HIDDEN\] and the support team, we have made tremendous strides. I work closest with \[SENSITIVE CONTENT HIDDEN\], and they make the Caliber experience awesome and assist in keeping things from being overwhelming. In a short amount of time, we have transformed the overall user experience for our company, yielding positive results. Kudos to the SUPPORT TEAM (again!!), Development \[SENSITIVE CONTENT HIDDEN\] and upper management \[SENSITIVE CONTENT HIDDEN\]! Pros What I enjoy most is the amount of features Caliber possesses. It allows for many options and different processes that allow the user to perform their job. Another aspect I enjoy is the integrated accounting within the Caliber. This feature assists in keeping everything in one place, which increases efficiency. Cons From an admin perspective, what I like least is the sluggish processing time for some features. This causes numerous delays for our users; and in some instances requires full software or PC shutdown. Review Source Response from FRONTSTEPS April 20, 2020 Hi Mac, thank you for all the great feedback! I'll pass along the kind words to our support team. I'll also pass along the feedback about performance, as I know this is something that we are always actively working on. VR Verified Reviewer Sr. Property Administrator Management Consulting Used the software for: 2+ years ### "Websites for associations" January 22, 2019 5.0 Everyone has been very helpful and its been a great experience! Pros How easy it is to set up a template and edit the information Cons not being to move the modules to where I want them. Review Source VR Verified Reviewer User Real Estate Used the software for: Less than 6 months ### "Stay away!" March 22, 2019 2.0 Interface works like some kid's first attempt to write an app that doesn't know anything about an end users experience. Horribly written software! Pros It's pretty, like lipstick on a pig. If you care about your business, don't use Frontsteps! Cons Very amateurish application. Archaic interface that is not intuitive especially for the market it is serving. Difficult find information through nested file system. VERY easy to make mistakes, like double payments when making payments and the accounting system doesn't reflect correct payments. Review Source Response from FRONTSTEPS April 1, 2019 I'd like to get you connected with our product team, so that they can hear about your experience first hand. They can share some of the upcoming updated with you as well. Please reach out to me directly. KB Koko B. Supervisor Real Estate Used the software for: Less than 6 months ### "I’m amazed people still use this" March 1, 2022 2.0 I’m on the HOA committee at liberty Ridge in Bartow Florida. From day one when we started using this software we realize it was gonna be a problem. Months later we are now begging to start over with a different system. Pros Logging off. The software is just so useless I honestly can’t think of anything positive to say Cons It’s so many glitches in the system I’m amazed that it actually is can open Reason for choosing FRONTSTEPS Not given a choice Review Source Response from FRONTSTEPS May 11, 2022 Koko, we are sorry to hear that you had a poor experience with FRONTSTEPS. We would welcome the opportunity to connect with you and your team directly to learn more about your frustrations. We strive to provide best-in-class HOA management software and quality service for all our clients. Please reach out to us at suitelife@frontsteps.com, so that we can address this as soon as possible. CS Carol S. Office Manager Real Estate Used the software for: 2+ years ### "Very good software" May 20, 2020 5.0 Good views and positive comments from sellers and buyers Pros Shows property to a good advantage keeping attention Cons Always wanting more coverage and secure options Reason for choosing FRONTSTEPS Benefits Switched from [Private Box](https://www.capterra.com/p/202041/Private-Box/) Benefits of the software Review Source Response from FRONTSTEPS June 24, 2020 Thank you so much for the feedback, we are glad to hear you enjoy it so much. DR Debra R. Director Writing and Editing Used the software for: 2+ years ### "Great product " November 25, 2020 5.0 Very professional Pros Ease of using. Great place for community to use all tool to communicate with Condo Board of Directors. It as helps BOD to send out bulletins to the community with ease. Cons None, I have no complaints. I can manage a lot of tasks with just a hit of buttons that are easy to manage. Review Source Response from FRONTSTEPS November 30, 2020 Thank you for sharing your feedback with us. KM Kurt M. HOA Secretary Recreational Facilities and Services Used the software for: 2+ years ### "Not for us" February 17, 2021 1.0 Lack of response from customer service. Videos supplied didn't work. Pros Can't say much positive. It wasn't attractive. The website was confusing. Residence had a hard time finding information. Residence couldn't see if they paid bills, how much was paid, or how much they owed. Cons Not easy to use. Lots of third party (billing) linked together as opposed to using own software. Not able to easily send out emails. No ability to set up single source email. Not easy to navigate. Reason for choosing FRONTSTEPS Thought it would be a better product. Review Source Response from FRONTSTEPS February 22, 2021 Thank you for this feedback, I'll share with our team. CH CHRISTIE H. Condo Owner Hospitality Used the software for: 1-2 years ### "From an End User Prospective Failed to meet Expectations " June 5, 2021 2.0 Would suggest you know what your end users needs are and what the needs of Management are before entering into discussions with this platform. Pros Marginally provided a very small set of necessary information. Cons Reporting and Confirmation of online submissions are Non-Existant to the actual End Users. Notification of changes and additions to Documents again are Non-Existent to end Users. Options provided are not available. The list goes on. Review Source JJ Jennifer J. Assistant Community Manager Real Estate Used the software for: 2+ years ### "Non-existent support" June 21, 2016 2.0 As an Assistant Community Manager I am at a loss regarding the DwellingLive complete lack of customer and technical support. I've called every number, sent emails and even posed as a potential customer to try to speak to someone at this company and have had zero luck. Every call is forwarded to a voicemail and no emails have ever been replied to. I work in a regional office of a nationwide property management company and we are now looking into any other option and will be speaking to Executive VP about considering a change. Pros There are other options. Cons Lack of documentation and support. Review Source SR Sean R. manager Real Estate Used the software for: 1-2 years ### "Syncs with Condo Manager" September 18, 2020 5.0 Great platform that delivers a user friendly website for our clients. Pros We needed something to work with our existing association management software and FrontSteps has working perfectly. Cons Only negative would be the online help platform, needs some additional tutorial videos for us guys who know nothing about web design. Review Source Response from FRONTSTEPS September 24, 2020 Hi Sean, thank you for your feedback. I'll pass this feedback to our training team and see what they can do. DS David S. CO-Chair Security Committee Civic & Social Organization Used the software for: 6-12 months ### "Dwelling Live App for iPhone" October 13, 2018 5.0 Love the system - I sure wish they would fix the iPhone app Pros Ease of use and it is a wonderful program. BUT... (see below) Cons If you update your iPhone OS to most recent (12.0.1) the Dwelling Live app will cease to function which is a real shame because it WAS great Review Source RA Ron A. President Medical Devices Used the software for: 6-12 months ### "FANTASTIC customer service. Exceeded all expectations." April 14, 2020 5.0 Pros Customer Service My question was answered within 24hr (much less). Answer provided was short, to the point and very polite. A few days went by and a follow-up email to make certain that I was satisfied (I provided no response). A few more days went by and another follow-up email to request to close-out the ticket. FANTASTIC customer service. Exceeded all expectations. Thank you! Cons As a user only (not admin), would like to be able to edit guest list within my own subgroup. MY guests, not the community's. Review Source Response from FRONTSTEPS April 21, 2020 Hi Ron, thank you for the positive feedback. I'll pass along word to my support team to keep up the great work. JD JD D. Used the software for: ### "I don't understand this company" November 11, 2016 1.0 This company does not give a \_ \_ \_ \_ . We tried reaching their tech support for 2 weeks. Absolute silence. Switching all of our communities over to a new product ASAP. Called a few "partners" listed on their website and many didn't even know who DwellingLIVE was. Very, very strange. It's a bummer because their product actually works OK. Pros It does what it's supposed to. Cons No one answers the phones or returns emails. Non existent tech support. Review Source SW Sue W. Resident of a condo association Real Estate Used the software for: Less than 6 months ### "Customer Service experience " December 22, 2020 5.0 I emailed Frontsteps about a signon issue. Within 12 hours, I received an email response Pros Ease of use. Setup, as a user, was well defined Cons I am a resident that utilizes the software for a condo association that is being managed by Signature. I believe there are a few “bugs” but, also feel that integration with the condo owners/association may not be a priority and is a responsibility of the owners Review Source Response from FRONTSTEPS December 28, 2020 Hi Sue, thank you for your feedback. BW Becky W. Property Manager Non-Profit Organization Management Used the software for: 2+ years ### "Evolving dinosaur says"Thanks for the technical help!"" March 16, 2025 5.0 Problem solved so all went great! The technician on the phone was able to walk me through the steps needed with ease and that is not an easy task to do for someone that has limited computer knowledge. Pros Speed of resolution once I spoke with the representative Cons Time from report to actually resolving the issue Review Source Edward A. Financial accountant Accounting Used the software for: Less than 6 months ### "User-friendly" August 1, 2025 5.0 Very satisfied with the support team especially to \[sensitive content hidden\]. I found the interface generally user-friendly, and features like the accounting processing. Pros The integration of accounting, communication, and community management tools in one system makes it easier to streamline day-to-day operations. I also appreciate the user-friendly interface and how it empowers residents, board members, and managers to stay connected and informed. That kind of focus on transparency and efficiency is something I really value in a software platform. The support team are very supportive. Cons None so far for I understand that the platform is designed primarily for HOA management, and I’ve seen consistent improvements over time, which shows the company’s commitment to enhancing user experience. Review Source PB Paul B. Webmaster Leisure, Travel & Tourism Used the software for: 2+ years ### "HOA Webmaster" February 18, 2025 4.0 Capable platform with good features. Easy to use. Not a great mobile experience. Pros Comprehensive capabilities work well for our community Cons While previously integrated with our Management Company's back office systems, our current platform is standalone. This causes us to double key. Review Source CH Cory H. Lifestyle Director Real Estate Used the software for: 2+ years ### "Poor response time on recitfying issues" March 18, 2025 1.0 Again, constant issues with certain features not working, and extremely slow response time on correction. Pros Not quite sure. We've had many challenges with the website in general, from editing and removing Alerts, to Association Voice messaging system. This, unfortunately, has put a huge damper on our experience overall. Cons Way too many issues, and extremely slow speed of rectifying these issues with Association Voice. Review Source Similar Products Featured ## Related categories [HOA](https://www.capterra.com/hoa-software/)[Association Management](https://www.capterra.com/association-management-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.