--- title: "FRONTSTEPS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FRONTSTEPS Software - reviews, pricing plans, popular comparisons to other Association Management products and more." source_url: "https://www.capterra.com/p/164415/FrontSteps/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # FRONTSTEPS Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FRONTSTEPS ## What is FRONTSTEPS? FRONTSTEPS is the only comprehensive community management software solution platform. It delights Board Members and Homeowners with an industry-leading mobile app that provides exceptional experiences on the device already in their pocket. FRONTSTEPS enables your team to automate processes and simplify tasks to accomplish more in less time. Focus more on creating value and growing your organization. In a nutshell, we’re different, we’re better, and we’re more powerful. With FRONTSTEPS, you’re not just getting a software solution; you’re getting a partner who’s committed to your success. There’s only one fully connected platform designed to support back-office management and accounting, payments automation, visitor management and the very best Board Member and Homeowner experiences. There’s only one FRONTSTEPS. ## What is FRONTSTEPS used for? [Association Management](https://www.capterra.com/association-management-software/)[HOA](https://www.capterra.com/hoa-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/) Top alternative Featured Overall rating Based on 66 user reviews Reviews sentiment Positive 65% Neutral 9% Negative 26% Starting price $75 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FRONTSTEPS?[Manage this product listing](https://www.g2.com/products/frontsteps/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FRONTSTEPS 3.7 (66) VS. [4.7 (729)](https://www.capterra.com/p/146693/PayHOA/reviews/) Starting Price $75 Per Month Starting Price $54 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (66) Ease Of Use 4.6 (729) Value For Money 3.4 (51) Value For Money 4.7 (603) Customer Service 3.6 (62) Customer Service 4.7 (711) ## FRONTSTEPS alternatives [4.5 (2,236)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (1,892)](https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (248)](https://www.capterra.com/p/143800/Condo-Control/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (719)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/164415/FrontSteps/alternatives/) ## FAQs about FRONTSTEPS Overview ### Which roles and teams benefit most from FRONTSTEPS? FRONTSTEPS is most used by property and community managers, office administrators, and association leadership teams. Managers coordinate resident communications, maintenance requests, and community records; administrative staff handle documents and day-to-day resident support. Presidents, owners, and operations leaders use it to oversee association activities, share updates, and maintain visibility into community operations. Answer based on 65 reviews Overview ### What company size and industries is FRONTSTEPS built for? FRONTSTEPS is for small association and HOA management organizations, with 79% of reviewers from small businesses and Real Estate as the top industry at 37%. It also serves association management companies, HOA property management companies, and self-managed HOAs and COAs, including Non-Profit Organization Management (13%) and Management Consulting (8%). Answer based on 66 reviews Features and Usability ### What are the key features of FRONTSTEPS? FRONTSTEPS includes core HOA management features such as accounting, accounts payable and receivable, online payments, and financial reporting. It also provides owner portals, role-based access controls, email and SMS notifications, website management, and work order management for resident communication, community operations, and maintenance coordination. Answer based on 27 reviews Limitations ### Does FRONTSTEPS have bugs or reliability issues? FRONTSTEPS resolves many routine issues through its support team and continues to update the platform, but reliability can vary after releases. Community managers appreciate familiar workflows for compliance and work orders, while some administrators report glitches, login trouble, limited undo options, and delays resolving more serious problems. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does FRONTSTEPS integrate with? FRONTSTEPS integrates with 2 third-party platforms: AvidXchange and Village Management Software. These catalog integrations cover accounting and community management workflows, giving FRONTSTEPS direct connections to key systems used by property and association teams. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does FRONTSTEPS offer? FRONTSTEPS provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for learning features and reviewing setup steps as needed. Answer based on 6 reviews Getting Started and Support ### What customer support options does FRONTSTEPS offer, and how do users rate the experience? FRONTSTEPS offers email/help desk, FAQ/forum, a knowledge base, and phone support. User experiences vary: some report prompt, courteous, knowledgeable assistance and helpful follow-up, while others cite unanswered calls and emails, slow ticket responses, outdated documentation, and difficulty resolving technical or account-access issues. Answer based on 22 reviews Features and Usability ### What features does FRONTSTEPS offer for community management? FRONTSTEPS provides tools for community websites, resident communication, payments, compliance, work orders, document sharing, and accounting processes. Property management teams value having core operations in one place, but some administrators want more control over page content, reports, calendar events, file organization, and feature customization. Answer based on 23 reviews Features and Usability ### How well does FRONTSTEPS handle resident email communication? FRONTSTEPS supports resident communication through email, text blasts, emergency bulletins, and notification preferences, helping property managers reach communities quickly. However, some associations report delivery gaps, difficulty setting up email workflows, notification delays, and slow responses when technical support is needed for communication problems. Answer based on 19 reviews ## Features AI summary Based on 892 Association Management reviews Capterra reviewers highlight these as the features buyers value most when choosing association management software: - **Membership Management** (**67%** of reviewers rated this feature as critical) - **Dues Management** (**68%**) - **Registration Management** (**59%**) FRONTSTEPS supports **Membership Management** and **Dues Management**, giving associations a way to maintain member records and handle recurring payments more efficiently. However, it does not include **Registration Management**. Instead, it offers other highly rated capabilities, including **Payment Processing** (**63%**), **Website Management** (**56%**), and **Event Management** (**52%**). These features can help organizations collect payments online, keep member-facing information current, and coordinate events, helping businesses manage community operations with less manual work. Membership Management 3.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Dues Management 4.5 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Track and collect membership dues Payment Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Website Management 3.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Built-in website builder or integration with third-party site Event Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Member Database 3.9 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members FRONTSTEPS 66 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Event Management: Schedule and manage the logistics of activities and other gatherings - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - File Management: Create, save, and store files - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Property Managers: Used by property managers - Fundraising Management: Activities related to raising money for a specific cause - General Ledger: Centralized accounting record which tracks all financial transactions - HOA Violation Enforcement: Automation of the violations inspection process of homeowners associations - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Job Management: Manage and track all job information and associated tasks - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Mobile App: Access the system via a mobile application - Online Payments: Accept and process online payment transactions - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Payment Processing: Accept, record, and reconcile financial transactions - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Properties: For residential properties - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Website Management: Built-in website builder or integration with third-party site - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 3.5 (65) 3.5 Based on 65 reviews ## Pricing Value for money 3.4 (51) Basic $75.00 Per Month Value for money 3.4 (51) 3.4 Based on 51 reviews ## Integrations [ AvidXchange](https://www.capterra.com/p/144102/AvidXchange/)[ Village Management Software](https://www.capterra.com/p/127303/Village-Management-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (62) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (62) 3.6 Based on 62 reviews ## User reviews Overall rating 3.7 Based on 66 reviews Filter by rating Counts reflect reviews available in this feed. 5(31) 4(12) 3(6) 2(5) 1(12) Mentioned topic Recent reviews first, then most helpful RE Reviewer Property Manager Used the software for: Less than 1 year ### "Latest Update" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 19, 2026 Overall Frontsteps appears to be be an excellent program. Wonder if too many revisions updates are necessary or wait and update several at one time. Pros \[sensitive content hidden\] was excellent. Listened well to my concern and responded with positive action she was going to perform. Cons Seems with updates some irregularities occur. Questioning if the updates are being tested off line prior to implementing to verify all interface applications are not impacted as details usually have to be reset on user end. Mostly minor however once in a while a major knocks our socks off. Thank you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer HOA Treasurer Used the software for: 3-5 years ### "Incapable of execution - run, don't walk away" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 14, 2026 Horrible. Utterly useless software. Not seen a single capability listed on their website work in practice. Seems like it's all smoke and mirrors. Pros Their website looks great - but it's mostly smoke and mirrors. The capabilities they market sound great and would fill a real market need - if they were real. Spoiler alert - they aren't! Cons Their services appear to great - AI enabled workflows, resident support line, electronic payments, etc. but we've seen absolutely none of it in practice. Customer support for HOAs is non-existent. Basically have to contact their executives from the website to get any useful response. Average response time for anything - including a password reset is 3 weeks. Yes, 3 weeks. There is no customer support phone number for an HOA to call and get technical support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Sr. Property Administrator Used the software for: 3-5 years ### "Websites for associations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2019 Everyone has been very helpful and its been a great experience! Pros How easy it is to set up a template and edit the information Cons not being to move the modules to where I want them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Property Manager Used the software for: 3-5 years ### "Evolving dinosaur says"Thanks for the technical help!"" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 19, 2025 Problem solved so all went great! The technician on the phone was able to walk me through the steps needed with ease and that is not an easy task to do for someone that has limited computer knowledge. Pros Speed of resolution once I spoke with the representative Cons Time from report to actually resolving the issue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Lifestyle Director Used the software for: 3-5 years ### "Poor response time on recitfying issues" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 March 20, 2025 Again, constant issues with certain features not working, and extremely slow response time on correction. Pros Not quite sure. We've had many challenges with the website in general, from editing and removing Alerts, to Association Voice messaging system. This, unfortunately, has put a huge damper on our experience overall. Cons Way too many issues, and extremely slow speed of rectifying these issues with Association Voice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Webmaster Used the software for: 3-5 years ### "HOA Webmaster" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 25, 2025 Capable platform with good features. Easy to use. Not a great mobile experience. Pros Comprehensive capabilities work well for our community Cons While previously integrated with our Management Company's back office systems, our current platform is standalone. This causes us to double key. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Chief Operating Officer Used the software for: Less than 1 year ### "FRONTSTEPS COMMUNITY, A STEP IN THE RIGHT DIRECTION" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2024 The experience with FRONTSTEPS has been great. Not perfect, but definitely great. They are a great business partner that is willing to listen to what works, what doesn't, why it doesn't work, and how to improve. They truly are working with you thru whatever issue you have to overcome and find resolution. It's been a pretty gratifying experience so far and we look forward to much more from them. Pros Ease of use for our client as well as the many options that put information at their fingertips. Cons Always cost. As the COO, I want the best of the best but I don't necessarily want to pay for it. However, what FRONTSTEPS brings to the table and continues to improve on far outweighs my thoughts on cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer President Used the software for: 1-3 years ### "They suck" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 17, 2023 Pros I like nothing about Fronsteps - it is truly garbage software Cons Frontsteps is a crappy software package. It is very limited in terms of customizing, they change features without telling clients, their service is bad, and they do not backup their servers. We had roles changed on us, which confused one of our users - causing the user to accidentally delete a content folder. When we contacted Frontsteps for a backup within 10 minutes of the incident, they told us they don't do backups. The worse experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Director Used the software for: 3-5 years ### "10 Years and Counting " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2024 Pros We have used Frontsteps' accounting software, Caliber, for 10 years. We recently transitioned from a third-party portal provider to Frontsteps Community and are really happy with the decision. Working with one provider was a major consideration in making the move. Through Frontsteps, we have access to all the products our Clients need, making our jobs easier and our Clients happier. Cons Our industry is always changing and these changes often require us to make quick adjustments to our processes. As a software provider serving management companies all over, Frontsteps is not always immediately privy to legal changes, especially those in just one state. I am sure this challenge is not limited to Frontsteps and is instead felt by all software providers. Fortunately, we have always had a strong relationship with Frontsteps. When something changes or a need arises, their teams listen to us, work to fully understand our concerns and implement thorough solutions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner services Used the software for: 3-5 years ### "Association Website a work in progress" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 March 7, 2019 Our page was originally set up through Evercondo who was purchased by Frontsteps. As the manager of the page I do not have the options to update and change much. Although this software is easy to use, it is not efficient to use. My experience with customer service has also been very poor and response time takes way too long. I am hoping that with the transition to Frontsteps there will be many improvements on the development team. Pros The overall look and ease of use for users/residents is pretty simple to navigate. Communicating with users/residents is made easy by sending blasts to email and text. The users/residents can also toggle the type of notifications to reduce or increase the number of devices the notifications are sent. Sign up is pretty simple on both ends; the user and the management. Cons As the manager of the page there are many areas that need improvement. There is no option for adding recurring items to the calendar which means I have to go in the each week of the calendar and add the same event. The files section is not use friendly either. You are unable to drag items/documents from 1 file to another. The only way to change locations of a document is to download the document from one folder, save it to a location on your computer then upload it to another file. I am not able to update/change or remove information on the landing page, It is only done by the Frontsteps team. There are many shortcomings, too many to leave here, that need work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/164415/FrontSteps/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PayHOA vs FRONTSTEPS](https://www.capterra.com/compare/146693-164415/PayHOA-vs-FrontSteps)