--- title: "Podium Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Podium Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/164285/Podium/" page_type: "product" language: "en" --- # Podium Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Podium ## What is Podium? Podium is a cloud-based platform that helps local businesses manage leads, customer communication, reviews, and payments from a single dashboard. Businesses use it to handle inquiries across text, phone, email, and social channels without switching between tools. Core features include a unified inbox, automated review invitations, text-based payment collection, bulk SMS marketing, and a built-in CRM with profiles and conversation history. The platform connects with 200+ third-party tools including QuickBooks, Salesforce, Mailchimp, and Calendly. Automations handle tasks like missed-call follow-ups, appointment reminders, and post-review referral requests, reducing manual work for staff. Payments can be collected via text invoice, tap-to-pay, or in-store card reader within the same platform. Podium is best suited for small to midsize local businesses in industries such as auto dealerships, home services, retail, dental, healthcare, and medical spas. ## What is Podium used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 526 user reviews Reviews sentiment Positive 83% Neutral 6% Negative 11% Pros & cons Automated review collection tools Effortless onboarding and setup High and inflexible pricing Frequent software glitches Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Medical Spa / 2026 - Payment Processing / 2026 - SMS Marketing / 2026 - CRM / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Podium?[Manage this product listing](https://www.g2.com/products/podium/claim_requests/new?auto=true) Rating Breakdown 4.2 +− Features4.2 Value for Money3.9 Ease of Use4.3 Customer Service4.0 Rating Breakdown 4.2 Features4.2 Value for Money3.9 Ease of Use4.3 Customer Service4.0 ## Podium Reviewers Verdict Updated September 2026 AI summary - Podium is a strong fit for small businesses, especially those in automotive, retail, or service industries seeking to centralize customer communication and reputation management. - Reviewers are positive about its efficient review management tools, easy onboarding, and unified messaging across SMS, webchat, and social channels. - It helps teams save time by automating review requests and making it simpler to monitor and respond to customer feedback in one place. - Some key downsides are frequent support complaints, challenging cancellation, high pricing, and occasional software glitches. - Podium suits businesses prioritizing fast, centralized communication and review growth, but may not meet needs for advanced phone features or flexible pricing. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Podium 4.2 (526) VS. [4.4 (510)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price Contact vendor Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (525) Ease Of Use 4.1 (501) Value For Money 3.9 (408) Value For Money 4.2 (427) Customer Service 4.0 (438) Customer Service 4.0 (395) ## Podium alternatives [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (2,949)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/164285/Podium/alternatives/) ## FAQs about Podium Overview ### What problems does Podium solve? Podium solves slow customer follow-up, scattered messages across webchat, social media, and text, and the difficulty of consistently generating and responding to online reviews. Sales teams, service businesses, medical offices, dealerships, and multi-location operators use it to centralize conversations, automate review requests, speed replies, and improve local reputation visibility. Answer based on 367 reviews Overview ### Which roles and teams benefit most from Podium? Podium is most used by business owners, sales teams, marketing leaders, and office or operations managers who need to centralize customer communication. Sales and service staff use it to capture leads, send texts, and close follow-ups, while managers and executives rely on it to improve reviews, response times, and front-office efficiency. Answer based on 525 reviews Overview ### What company size and industries is Podium built for? Podium is built primarily for small businesses, which make up 85% of reviewers, with automotive leading at 23%. It caters to businesses across automotive, health and wellness, home services, and retail, and reviewer use is strongest in automotive, retail at 14%, and construction at 11%. Answer based on 526 reviews Features and Usability ### What are the key features of Podium? Podium includes core customer communication features like 2-way messaging, webchat, and a shared inbox for text, website, and social conversations. Review management is its main differentiator, with automated review requests, review monitoring, and response tools. Commonly used add-ons include payment collection, templates, appointment reminders, and customer history. Answer based on 266 reviews Integrations ### Which third-party tools and platforms does Podium integrate with? Podium integrates with Mailchimp, Dealertrack DMS, AIM, CompanyCam, The EDGE, and FieldRoutes in reviewer-reported use cases. Its catalog also includes Google Workspace, QuickBooks Online, ServiceTitan, Housecall Pro, Instagram for Business, CDK CRM, and Salesforce Sales. In total, Podium connects to 17 third-party tools and platforms. Answer based on 34 reviews Getting Started and Support ### How good is Podium for phone support and call handling? Podium handles customer calls and texts in one place, which works well for busy service and sales teams. Many businesses like call records, recordings, transcripts, and shared customer history, but some report downtime, weak follow-up from support, and occasional issues with AI call accuracy and notifications. Answer based on 266 reviews Getting Started and Support ### How easy is it to onboard and train a team on Podium? Podium is generally quick to onboard for frontline staff and new hires, with live online sessions, webinars, videos, and documentation available. Reviewers say many users learn it after a brief tutorial, while beginners, admins, and teams using multiple features may need more time, follow-up training, and clearer tutorials. Answer based on 18 reviews Getting Started and Support ### What customer support options does Podium offer, and how do users rate the experience? Podium offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as accessible, quick, and helpful, especially during onboarding and setup. However, others report slow responses, inconsistent follow-through, limited urgency during outages or billing issues, and support quality that declines after signup. Answer based on 26 reviews Features and Usability ### Is Podium easy to use for everyday customer communication? Podium feels easy to learn for most teams and supports daily messaging, reviews, and payments without much training. Small business staff often like the clean layout on desktop and mobile, though some users find the interface confusing at first, notice glitches, or run into setup and integration limits. Answer based on 150 reviews ## Who uses Podium? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Automated review collection tools 81% positive reviews out of 161 Most reviewers describe review management as efficient, simplifying requests, tracking, and responses across multiple platforms. H David D. Installed Sales Manager, 51 - 200 employees. "Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office. " High and inflexible pricing 78% negative reviews out of 45 Most reviewers find pricing expensive, noting costs are high for small businesses and lack flexibility. Effortless onboarding and setup 85% positive reviews out of 39 Most users report setup is straightforward, with minimal learning curve and easy onboarding for all staff. Frequent software glitches 74% negative reviews out of 43 Most users report bugs and issues, including app glitches, delayed messages, and inconsistent platform reliability. brandon B. Owner, 1 employee. "They will make HUGE mistakes like porting away your personal number with NO accountability or concerns for your business." Centralized client communication platform 90% positive reviews out of 29 Most reviewers indicate client communication is streamlined, enabling quick, convenient interactions with clients and teams. Rick A. Attorney, 2 - 10 employees. "All in one interface, mostly seamless communication portal, partial functionality standalone app." Difficult cancellation process 100% negative reviews out of 26 Most users comment cancelation is challenging, citing ignored requests, continued billing, and unresponsive support. Tyler Q. Director of Business Development, 11 - 50 employees. "It took 2 billing cycles and a few calls to finally cancel." ## Features AI summary Based on 4,384 Conversational AI Platform reviews Capterra data shows that buyers of customer communications management software rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Podium supports all three of the features reviewers rate most important: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer conversations across channels, respond more quickly, and maintain consistent communication, allowing teams to improve responsiveness and deliver a better customer experience. SMS Messaging 3.5 (24) 62.50% of 24 reviewers that rated this feature as important or highly important Send messages via SMS Chat/Messaging 4.4 (39) 46.15% of 39 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Third-Party Integrations 3.6 (20) 45.00% of 20 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Review Request 3.9 (35) 51.43% of 35 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Negative Feedback Management 3.5 (30) 40.00% of 30 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Podium 137 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Call Recording: Record the audio of phone conversations for quality assurance purposes - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Client Communications: Supports email and text communications for marketing or feedback purposes. - Client Management: Manage contact details and communication with clients - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Consent Forms: A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients. - Consent Management: Manage user consent requests and documents - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - E-Prescribing: Transmit prescriptions to pharmacies electronically - E-Prescribing and Lab Orders: Electronically submits any prescription information to pharmacies, and supports lab orders. - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - EMR/EHR: Create and securely store digital patient records - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Medical Spas: Designed for medical spas - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Capture: Automatically identify and save contact information of potential customers - Lead Engagement: Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Loyalty Management: The ability to create a loyalty program to offer coupons or discounts to frequent customers or to lure back infrequent customers. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Location: Manage and support multiple locations - Multiple Payment Options: Process payments via multiple modes directly through the application - Negative Feedback Management: Identify, track, and respond to negative feedback - Offline Form: Form to collect visitor contact information when live chat isn't available - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Processing: Accept, record, and reconcile financial transactions - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Predictive Analytics: Predict future data based on historical data sets - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Ratings/Reviews: Ratings/Reviews - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Receipt Management: Upload, track, and submit receipts in a central database - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Scheduled Messaging: Send individual or bulk text messages at predetermined times - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Status Tracking: Track the status over time for a request, process, asset, or transaction - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Video Support: Supports various video file formats - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.2 (525) 4.2 Based on 525 reviews ## Pricing Value for money 3.9 (408) [View pricing plan details](https://www.capterra.com/p/164285/Podium/pricing/) Core Custom Quote Available It includes: - Consolidated Lead Conversion Platform - Review Management with AI Responses - Basic Automations - Basic Reporting - Basic Customization Options - Podium Mobile App - 200+ Integrations with Support Pro Custom Quote Available It includes: - AI Concierge - AI Reputation Specialist - AI Phone Call Summaries - Automatic Lead Routing - Advanced Automations - Lead Capture Forms - Hosted Surveys - Text- based Surveys - Text Marketing with Images & GIFs Signature Custom Quote Available It includes: - AI Scheduler - AI Salesperson - AI Marketer - Advanced Multi-Location Management - Advanced Branding & Customization - Account Migration - Quarterly Business Reviews - Personalized Account Plan - Fraud Alert System Value for money 3.9 (408) 3.9 Based on 408 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[ Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[ CompanyCam](https://www.capterra.com/p/171143/CompanyCam/)[ Connect CRM](https://www.capterra.com/p/83633/Complete-Dealership/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (438) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (438) 4.0 Based on 438 reviews ## User reviews Overall rating 4.2 Based on 526 reviews Filter by rating 5(326) 4(111) 3(29) 2(14) 1(46) Mentioned topic Sorted by most recent Alexa G. Assistant General Manager Sports ### "Podium App" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 7, 2026 Pros Ability to schedule send individualized text messages and bulk messages. The use of tagging contacts to filter. Cons Frequent lagging during peak usage. Anytime bulk messages are sent there's no notifications coming through and there's a need to refresh the entire site to see incoming messages, they do not immediately pop up when coming through. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Stephen G. General Manager Consumer Services ### "Podium not worth the money or effort" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 August 9, 2026 Once we decided to move to another company, they were given their 30 day notice and contiued billing our CC for an additional 4 months after, sometimes double billing us within that same month. Pros Hassle free monthly data input - lots of metrics to look at, included most of my staff with their metric campaign Cons Customer Service and the fact that they would indicate how many sales leads we were getting and they were completely inaccurate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Larry K. IT Manager Construction ### "Solid Customer Relations platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 23, 2026 Overall I would recommend Podium as a all in one call center and customer relation software. The ability to have all the call center interactions connected to the customers as well as the ability to handle text messages as well is a huge benefit. Pros Podium offers a streamlined platform that allows you to manage your customer and call center interactions seamlessly. The learning curve is not steep for the software which makes onboarding a breeze. The ability to have all customer records including messages and call records quickly accessible allows for better insight into the entire job lifecycle. Cons I really do not have any problems with Podium as it is a solid platform offering a very user friendly ui and feature set. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) We were not pleased with the service we were receiving and wanted to try out the messaging and review management features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JO Jim O. CEO Hospitality ### "Great technology, but customer service failures cost us months of unnecessary charges" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 16, 2026 We ran into significant system downtime on multiple occasions, and each time, we couldn't get anyone from support to help us troubleshoot or resolve the issue in a reasonable timeframe. That unreliability, combined with unresponsive support, ultimately pushed us to switch to a different platform. When we tried to cancel, our request was ignored and we were billed for 6 more months. Between the downtime and the billing dispute, the good technology wasn't enough to keep us as customers. Pros The core technology worked well most of the time and delivered on the review management side — the review response tools were solid and made it easy to stay on top of customer feedback. Cons Customer service was the deal-breaker. Email responses took weeks, and phone calls went unanswered entirely. When we requested to cancel our account, that request was ignored, and Podium continued charging us for six additional months after we tried to cancel. Getting any resolution required far more effort than it should have. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) We needed more features and better reporting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Erika B. Sales Administrative Assistant Consumer Services ### "Great Communication Tool!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2026 Total Comfort is overall very pleased with Podium and the abilty to have our customers text us directly through our website. Pros We love that we can text back and forth with our customers and create reminder text messages for the customer appointments. It saves a lot of time. Cons Having to use another screen to schedule an appointment can slow down the process, it would be easier to have access through the contact info page. Switched from [Textedly](https://www.capterra.com/p/150912/Textedly/) Better platform, better price, and ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jessica L. Dispatcher, Project manager, Purchasing manager Construction ### "Podium is very useful tool " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2026 Overall I like using Podium for calls and text messages versus using a regular landline. The AI is nice but still needs work. Podium is a very useful tool that we use on a daily basis. Pros I love the fact that you can go back in and listen to the calls. It helps getting more details that you may miss while actively on the call. Including if capturing the phone number of who is calling so if there is a disconnection we can call back. The recordings also help us when customers are stating that we said something that is untrue. Cons The typed transcripts are not always accurate. The AI doesn't do the greatest but improves everyday. Customers can tell as soon as they call that they are speaking to an AI agent. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jhovanny A. Receptionist- New Client Liaison Law Practice ### "All in one communication app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 21, 2025 Overall my experience has been great. It allows me to text potential new clients, current clients, manage workload and assignment among my team and communicate verbally, virtually and through attachments. Pros What i liked most about Podium was the all in one communication found in the application. Whether it was direct messages, attachment requirements, easily accessible and editable contact information and automatic formulas for messaging: all was found in Podium. Cons My least favorite detail about Podium may be the occasional glitch and lag. Podium really is just a great application and I cannot think of a dislike. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Justin T. COO Construction ### "Decent software, predatory practices." 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 30, 2025 They love your credit card when the bill come through, hate customer service and doing the right thing. Pros It worked great in the younger growth phase of our company. The review tracking was especially helpful. Cons Absolute predatory and bottom notch customer service. After being a loyal, paying customer for years, it no longer suited our needs. They refused to cancel our plan citing 4 year old contract for auto renewal signed by an employee no longer with the company and absolutely refused to do the right thing and terminate the contract. After cancelling the card on file when the cancellation was refused, they went around the marketing contact, called our front desk and got an updated card from someone not even involved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Ravin G. CEO Consumer Electronics ### "Poor Tech Support & Phone lines noted suited for Mid sized busienss. " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 29, 2025 Cons ⭐☆☆☆☆ Podium is still very much a product in development and not suited for mid-sized businesses (it may work for a small business or corner shop). The tech support is virtually non-existent. \[sensitive content hidden\], the sales rep, promised the world just to close the deal but clearly didn’t understand his own product. After investing 100+ development hours in just 30 days, we were left completely on our own. Even after sending a cancellation notice for phone lines, they insisted we cancel Dialpad, claiming Podium had the same level of functionality and support—which it does not. Bottom line: do not trust their promises. Do your own research before investing your time and money here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CJ Celine J. Social Media Manager Consumer Services ### "Podium SMS Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 12, 2025 Pros Podium is a good tool, easy to use and offers an ergonomic space. It works well with our setup — we can send payment links and bulk SMS to clients quickly and securely. It’s a software that helps us respond efficiently to our clients’ requests. Cons I didn’t notice many downsides with Podium, but I wish it added some features like being able to offer a phone number so people can reach us if needed or in case of urgent issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/164285/Podium/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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