# Page 6 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Zendesk Suite the right Help Desk solution for you? Explore 4071 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4071) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 6 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 126-150 of 4071 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Armando D. Technical support Computer Games Used the software for: 2+ years ### "Clean and usable" October 21, 2024 5.0 I have more than 7 years of experience with Zendesk and I've always enjoyed working with it. Pros The interface and the usability. It's very well organized and "clean". Cons There are no particular things in Zendesk that I don't like. Review Source SP Stephanie P. CS Team Lead Textiles Used the software for: 2+ years ### "Efficient Customer Support with Zendesk Suite" September 18, 2024 5.0 My overall experience with Zendesk Suite has been excellent. It's easy to use, customizable, and has significantly improved our customer support process. Highly recommend it! Pros The user interface is super intuitive, which makes managing customer interactions easy. Overall, it's really improved how we handle customer service. Cons There haven't been any major drawbacks so far. Zendesk Suite has been smooth and effective for our needs as a team. Review Source LC Leslie C. Business Manager Hospital & Health Care Used the software for: 2+ years ### "Zendesk a User-Friendly Platform " October 2, 2024 5.0 Zendesk is a user-friendly software and logs the data for reference purposes. Pros The platform is user friendly and easy to relay information. Cons Zendesk contains dropdowns choices to enable the user to enter the information to the next person. Who in turn can respond through the platform. Review Source HT Haruki T. Sr. ADR Computer Software Used the software for: 6-12 months ### "A solid live chat solution " January 19, 2025 5.0 Pros I like how quickly I'm able to chat with prospects and help address any questions they have. The integration with our CRM allows me to track my interactions and access existing data of the prospect & their company in one place. Cons It's limited in some capabilities with automating the initial interactions and AI conversational features. I've occasionally noticed a lag time in notifications which has impacted response time. Review Source SB Stacey B. Tier one Computer Hardware Used the software for: 1-2 years ### "Nice for tier 2 IT support " September 30, 2024 3.0 It's ok, if your using it to track, monitor, chat and email varies of people. It works better if you have a developer and the correct IT person to assist setting everything up. Pros You have the ability to use the chat feature, email, and complete tickets in live form. Cons I dislike the the dashboards and the customer service. Depending upon who sets it up on the back end it can be very hard to find different things while trying to navigate the dashboard. Review Source Kristine joy P. Trainer Outsourcing/Offshoring Used the software for: 6-12 months ### "Try and you won't regret👍🏼!" August 16, 2024 5.0 It's a life changing app for me since I've been on work from home setup since pandemic. I found many app to use but this stands from all of those apps. Pros You can easily track the performance of your team virtually. If there are issues with them, we can communicate easily and I can remotely help them. The features of this app is not crucial and very I really appreciate that it was very easy to understand especially for first time user like me. Cons Overall experience was amazing and I haven't experience any issues till this moment. I really recommend this app for those that are working from home. Review Source AG Aviral G. Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Great tool to handle customer queries" April 4, 2025 3.0 Overall it is good tool to respond to your customers quickly - it is very good for you if you're in ecommerce and you get lot of customer support queries. Pros Zendesk is nice and centralised way of sorting issues we get through live chats, or email tickets. The UI is clean and easy to steer and automation feature helps in saving time. Cons Price is little bit high also if the number of people increase in your team, you have to pay extra- also some parts of the set up are in the admin side are not very easy to go. Review Source AT Aarushi T. General Manager Retail Used the software for: 1-2 years ### "Solution space " November 6, 2024 5.0 Pros Ease of use and collective data when you need it Cons There is nothing that I didn’t like in this program Review Source OJ Oni J. Mobile App Developer Professional Training & Coaching Used the software for: 2+ years ### "Good helpdesk tool with many features" September 3, 2024 5.0 As well, it saves me so much hassle concerning the enhancement of the workflow. Issues can be handled and resolved a lot quicker adding to the satisfaction of both myself and my clients. Pros It helps me to manage my customer support effectively – all my interactions are in one location that makes it a lot easier to follow up on. Cons It may be a little interesting to set up in the beginning particularly for small teams. There are many functionalities to get there. Review Source CM Celeste M. Head of Partnerships Alternative Medicine Used the software for: 6-12 months ### "Zendesk Suite for a Zen Life! " April 3, 2025 5.0 Pros Makes it easy to handle tickets that could otherwise be unorganized Cons The interface can be a bit confusing but they make up for it in functionality Review Source CK Chance K. Management Computer Software Used the software for: 6-12 months ### "Extremely user friendly" September 29, 2024 5.0 Overall everything was very easy to manage, great integrations for social media platforms. Pros Zendesk is extremely user friendly and simple to manage tasks. Made it easy to get tickets solved and provide good customer service for my company Cons Customer service wasn't always quick, but they always ended up helping in the end. Review Source YS Yusuf S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Mandatory Download " November 19, 2024 5.0 My overall experience with Zendesk Suite is its an amazing, high quality, app that allows you to work from home, do school from home and just basic business contacts. Pros Qhat i like most about zendesk it that ability to interact with co-workers, amagers and even school. Cons What i like least about zendesk suite is that i just wish it qould turn off somethimes in just needa brake feom work. Lol. Review Source AH Ashli H. Client Solutions Navigator Veterinary Used the software for: 2+ years ### "Zendesk- Pros & Cons" September 10, 2024 3.0 Overall a good tool to organize several incoming/outgoing communications in one hub Pros Easy to navigate, tickets translate information clearly & can handle many users Cons Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues Review Source DC David C. Vice President Retail Used the software for: 1-2 years ### "Great helpdeak solution" October 13, 2024 5.0 Pros I use it mainly for the FAQ feature, it saves me quite a lot of time for customer support. Cons I had an issue with the helpdesk chat pop-up on my shopify website, support were quick to help me and resolve the situation. Review Source LD Laurie D. Consultant Human Resources Used the software for: I used a free trial ### "Not a great experience with tool" July 6, 2025 3.0 Used minimally as part of problem solving with a computer program issue. Had to have supervisor put in additional request. Pros Not sure I can identify anything as I used it very little, only for help with computer issue. May be a great product? Cons Very slow response rate to requests for help, which is odd given its purpose! It took several requests to finally get a response Review Source JA Jess A. Zendesk Assistant Staffing and Recruiting Used the software for: 1-2 years ### "Zendesk Review: Simple Yet Powerful Support Tool" September 27, 2024 5.0 Zendesk is excellent for organizing support workflows and enhancing customer service efficiency. However, it might feel overwhelming for beginners and costly for smaller teams. Pros Easy-to-use interface that simplifies customer service management. Highly customizable and integrates well with other tools. Efficient ticket management for tracking and resolving issues quickly. Cons Can become complex as your needs grow. Pricing may be high for smaller businesses Review Source PB Paige B. Business support management Education Management Used the software for: 6-12 months ### "Game Changer for customer support " September 13, 2024 5.0 Amazing, we were recommended by another company and have not looked back since. Pros The Ability to contact our customers via multiple ways of communications. the speed it notifies us and the live chat has helped us manage our customer support and also deal with any complaints swiftly Cons Nothing stands out in terms of not liking the service, just maybe having the option for more customer support agents to login Review Source Asif A. Technical Support Engineer Information Technology and Services Used the software for: 2+ years ### "Complete ticketing tool" August 16, 2024 5.0 Fine , reliable and organized ticketing tool with sla management and to keep track of status and accurate timeline of all the support tickets. Easy to configure and automate responses on the tickets. Pros Highly performant ticket tool with complete options. Easy login through SSO and reliable tool. Can easily configure profile , signature and automated replies in tickets. Cons On mobile and personal hotspot internet it works little slow. Review Source QB Quantieshia B. CEO Entertainment Used the software for: 1-2 years ### "Zendesk suite is great" September 19, 2024 5.0 My overall experience was amazing using this software Pros I am to manage all important files and schedules in one place. Cons I have no issues with it I recommend it to anyone. Review Source VR Verified Reviewer Analista de Negócios Banking Used the software for: 2+ years ### "Zendesk Review" August 25, 2024 4.0 Pros That it integrates with other Apps and has it own dash Cons That it takes a lot of actions to configurate tags, for exemple. Review Source hB henri B. sales ops manager Automotive Used the software for: 1-2 years ### "super logiciel" December 5, 2024 5.0 Pros Un super outils de ticketing, pratique et facile a mettre en place Cons il faut avoir un minium de connaissance dans ce logiciel mais apres c'est simple Review Source AN Aimee N. Bilingual collection specialist Financial Services Used the software for: 1-2 years ### "User friendly and efficient" September 24, 2024 4.0 Pros It is very user friendly and is not complicated to use Cons I have no complaints at all. We use it on a daily basis Review Source tB tonya B. housekeeping supervisor Hospital & Health Care Used the software for: Less than 6 months ### "so close to 5stars" December 6, 2024 3.0 Overall it was okay, it has a few bugs that need figured out before it can be 5 stars Pros It was easy to navigate and user friendly. Cons It would oftentimes lag and make it a longer process then needed. Review Source KR Kyle R. IT Support Automotive Used the software for: 2+ years ### "Zendesk is Great!" September 4, 2024 4.0 Mostly Good! No down time so far, and very little issues. Pros Being able to accurately track support tickets for the IT department. Cons To make it very feature rich, you have to use a lot of plugins and a lot of them cost money. Review Source JG Johan G. Application Manager Computer Software Used the software for: Less than 6 months ### "The support tool with extra everything" August 21, 2024 4.0 We have tried several support tools for best possible support to our customer. Zendesk Suite have everything bundled so you don't need to use diffrent tools Pros It's easy to use and have everything you need for your Customer Service Cons Nothing really bad about it, maybe the UI could be better sometimes. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Reason for choosing Zendesk Suite Zendesk Suite have better options for all different needs. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.