# Versapay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Versapay the right Accounts Receivable solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164271/VersaPay-ARC/reviews --- Versapay 4.4 (29) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Versapay Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews AB Ariadna B Operations ManagerAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “The customer portal it's intuitive and lets customers see invoices, payments history, and disputes in one place.“ June 21, 2025 Vishwal S AR SupervisorFurniture, 11 - 50 employeesUsed the software for: 1-2 years. “Versapay is designed to provide a very friendly user interface which has helped us to reduce the training time and learning curve.“ August 24, 2025 TY Tawni Y ownerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “As a user who is paying invoices through Versapay, I find it easy to use.“ November 27, 2023 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vincent C. Project Manager Printing Used the software for: 6-12 months ### "Confidence in Billing " February 2, 2026 5.0 Pros Automates AR from invoicing to cash application, makes payments easy for customers, boosts cash flow and saves time with solid reporting Cons Can be tricky to integrate with some ERPs, setup/learning takes time, and reporting/analytics aren’t as robust as some competitors. Review Source JC Joan C. Operations Manager Financial Services Used the software for: 6-12 months ### "Must Have for AR" May 19, 2025 5.0 Versapay has made our AR process easy to understand for new hires and lets us communicate with clients in real time. These features are essential to our business success. Pros I enjoy the communication features that Verspay offers as well as the ease of use and integration it offers with our systems that are already in place. Cons So far, we have not had many issues arise, we did have a payment limit issue, but costumer service took care of everything with no problem. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[Ramp](https://www.capterra.com/p/207081/Ramp/) Reason for choosing Versapay Versapay would integrate better with our systems and let us customize our invoicing with ease. Review Source LD Lisa D. Billing Administrator Computer Software Used the software for: 2+ years ### "Versapay does the work for you! No More Manual Payments!" June 15, 2023 3.0 Overall, Versapay has been a time saver and has been very helpful with our business. Pros I love that you Versapay automatically takes payments by ACH or CC and saves you from doing manual work. Especially if you have a lot of payments running on the same day, you can schedule payments to run at a certain time of day. Cons I don't like that any open invoices dated the current date you are running auto payments will also get paid if that customer is set up as a recurring customer. Sometimes a customer may want to purchase something randomly not included in the monthly payment and you don't want that invoice to automatically be paid. We had to set our monthly billing run very early in the morning to avoid any new invoices because created on the same date for a customer. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) I'm not sure Stripe was able to handle our recurring billing run. We did a lot of manual work. Review Source SO Sheila O. Accounts Receivable Manager Real Estate Used the software for: 6-12 months ### "Daily Impact of VersaPay ARC" December 30, 2019 4.0 The overall experience of the Accounts Receivable team has been positive. VersaPay has had an immediate impact on the daily process in our department. Being able to process and communicate all in one platform has greatly reduced the amount of time the A/R Staff spends on each account. They are able to communicate to all of their tenants at once with setting up Notifications such as Monthly Statements. We are looking forward to the next year and learning to use the VersaPay tools to create further efficiencies. Pros VersaPay is an easy to use tool for our A/R Staff as well as our tenants. The communication features save us time and creates efficiencies in our daily process. Billing questions are answered quickly (almost immediately) and disputes are resolved before the invoice becomes overdue. Because we are sending a PDF attachment of our Invoice Notifications we have eliminated ALL paper mailings since the day of our Go Live! The visibility of VersaPay helps us to understand where each tenant is at, and assist them to understand the product and feel comfortable with using it. The Payment File we receive is uploaded directly into our ERP System relieving open charges accurately and without staff processing. Cons The biggest product limitation to date has been the Payment Limits. We have many big tenants with high rents that may not be able to pay through VersaPay with the current structure. We are currently looking into other options and direct to bank processing of payments. Reason for choosing Versapay More of a complete product and communication tool and was in the REIT Market. Review Source HP Heather P. AR Manager Food & Beverages Used the software for: 1-2 years ### "Stone Brewing review" December 13, 2019 4.0 The benefits: Providing viability for our clients into their Stone Brewing account(s), leading to more accurate payments. Providing ACH/check by phone as a one-time and auto payment option. Sending automatic past due notifications to our clients. Pros The flexibility of the alerts, the flexibility of autopayment scheduling, the ease of navigation, the AR metrics, and the invitations taking our clients directly to the account(s) intended. Extracting reports into Excel is also very easy. Cons We have daily issues because the account linking functionality cannot be blocked. Our clients continue to mistakenly link accounts because Versapay ARC cannot disable the functionality, and then they complain when users receive e-mails for a linked account they aren't involved with. Sluggish search performance causes delays when on live phone calls assisting our clients. Autopay ignoring open credits causes frequent issues but we have a ticket open to remedy this. Alternatives considered [Billtrust](https://www.capterra.com/p/139184/Billtrust-Invoice-Management/)[Esker](https://www.capterra.com/p/121233/Esker-Accounts-Payable/) Reason for choosing Versapay the customization options, including scheduled payments; the CRM functionality; and the mobile responsive configuration. Review Source KK Kami K. Accounts Receivable Accounting Used the software for: 6-12 months ### "Excellent Product, Exceptional Customer Support" September 4, 2019 5.0 Pros The ease of use and it's customer-friendly platform. The automatic notifications feature eliminates the time it requires to follow up with customers who have outstanding invoices. Tagging customers in to different categories helps develop lists and keeps you from scrolling through page after page. Our company has saved an extensive amount of time and money in man hours by switching to Versapay. Any questions that arise are quickly answered by customer support, usually within the hour. Having a support team as exceptional as Versapay's standing by is what makes this software a class above the rest. Cons This software keeps improving and they listen and deliver on what clients are requesting. Any request I have made has been implemented with new updates, or customer support solves the issue for us in a timely manner. Therefore, I have no complaints about this software. Switched from [HeadMaster](https://www.capterra.com/p/12021/HeadMaster/) The platform was outdated and did not allow the functionality and automatic processes that Versapay does. Review Source VR Verified Reviewer AR Supervisor Furniture Used the software for: 1-2 years ### "Versapay - Automation to next level." August 24, 2025 4.0 My overall experience with Versapay is positive however, if the integration issues are sorted out it can be a seamless and a versatile platform. Pros Versapay is designed to provide a very friendly user interface which has helped us to reduce the training time and learning curve. It provides a great deal of automation in invoicing and receiving payments. Cons It is difficult to integrate with our ERP system which increases our workload and turn around time to complete our month end activities. Review Source AB Ariadna B. Operations Manager Accounting Used the software for: 6-12 months ### "Better AR collaboration." June 21, 2025 4.0 My experience with VersaPay has been largely positive. It's a major step forward from traditional AR processes; less manual work, fewer errors, and better client communication. Once properly implemented and adopted by internal teams, it creates real value. The platform is especially strong if you're scaling your finance operations or working with high volume of customers who expect self-service options. Pros The customer portal it's intuitive and lets customers see invoices, payments history, and disputes in one place. The automation and payment reminders make it so easy. It works smoothly with my ERP integrated. Cons While the platform is powerful, initial onboarding took time. Training is essencial especially for teams not used to digital AR platforms. Ocasionally, the system lags when handling large volumes of data or switching between modules quickly. Review Source BN Baylee N. Talent Partner Telecommunications Used the software for: 1-2 years ### "Versapay Review" October 17, 2025 4.0 It has always been a positive experience with Versapay. We have used this platform due to the functionality and accesibility it provides. Pros I like the customer service versapay provides as well as many of the automation features make it very easy to use. Cons I cannot say anything there is specifically I dislike about the product. I think the products functionality make it easy to use. Review Source JG John G. Account Executive Accounting Used the software for: 6-12 months ### "Get Paid Faster " July 14, 2025 5.0 Very satisfied. All the bells and whistles deliver. feedback from end users is all positive and the customer base has adopted quite well to the reminders and customer portal. Pros Great way to accept payments. Remind customers that invoices are due. Great insights to my portfolio of customers. Cons There are really no cons to highlight. I have no negative feedback to report regarding the software. Review Source Steve P. Head of BD Commercial Real Estate Used the software for: I used a free trial ### "VersaPay 2025" September 14, 2025 4.0 Overall positive and would consider for long term use. Just looking at integrations now and how well it talks to other systems Pros Excellent value for money for a sophisticated product. Good customer support although not needed. Impressive Cons Not as easy to set up as expected but managed withour customer support. user interface a little cluttered and not as intuitive as others. Review Source AM Amber M. Office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Versapay is the software for our business family!!" February 16, 2025 5.0 I enjoy all the functions and features that Versapay has to offer!! The interface is very customer/user friendly, & the customer service is impeccable!! No mishaps as of yet!! Fingers crossed!! Review Source JL Joe L. CFO Real Estate Used the software for: 2+ years ### "ShopOne Centers REIT" October 3, 2023 5.0 We have been very happy with the product. Pros Since implementing verspay, we have improved our overall collections of our tenants' receivables. Versapay allows the tenants the ability to see their outstanding balance which speeds up collections. We were very happy with the implementation of the software. Cons We do not have any specific items with versapay that we are not happy with. Recently we have experienced some issues with support, however these issues have been resolved. Reason for choosing Versapay The product was recommended to us by another user. Review Source TK Tiffany K. Sr. Reporting Analyst & Treasury Supervisor Real Estate Used the software for: 6-12 months ### "ARC: A/R Savior" October 3, 2019 4.0 As with any new program being implemented, we've experienced some technical issues - the majority centering around tying our accounting system into ARC, but VersaPay customer service and our implementation team have both stepped up and proven themselves to be tremendous assets for us. We are still within our first year of implementation but the improvement in our processes and efficiency with cash is noticeable not only internally but externally with our customers as well. Pros ARC is very user friendly and I find it extremely intuitive to use. ARC syncs with our accounting software which allows for efficiency in cash posting, A/R review, and customer service requests. Being able to see an entire shopping center's or our whole portfolio's A/R balance in one easy-to-read dashboard has been a great perk as well. Direct communication to our tenants through the comment section has been significant for our tenants and we've received numerous inquiries this way and feedback from them that this capability is greatly appreciated. Cons The load time for the web page can be a little frustrating at times, but we're also aware that we're attempting to load thousands of data points which can contribute to these load times. Review Source EC Ellen C. AR/CREDIT MANAGER Printing Used the software for: 1-2 years ### "Versapay" October 3, 2023 5.0 My overall experience with Versapay is excellent. Pros Versapay is very user friendly and easy to use. Cons Versapay reporting could be improved. The calculations for the DSO should also be available. Reason for choosing Versapay Price and ease of implementation Review Source DK Danielle K. Accounts Receivable Packaging and Containers Used the software for: 1-2 years ### "Versapay Review" February 12, 2019 5.0 Overall experience with Versapay has been very positive. The software has been easy to use and when we do run into issue the customer service team addresses our questions / issues within 24 hours. If a solution can not be made immediately we are always given updates on the status of our request. Very happy with the choice of this software! Pros I really enjoy the ease of use of the software and how easy it is to maneuver within the website. By having these qualities it in turns makes it very simple to train employees and customers on how to use the website. Also, by not being a difficult software to use, it's very easy for our customer's to have more of an accepting attitude towards the implemented change. Cons The only con I have found with the software to date is applying short payments to multiple invoice payments or applying credits to payments. I find that when trying to use a credit while making a payment on an invoice it adds the credit amount to the payment rather than deducting. Review Source BB Bryan B. Senior Accountant Farming Used the software for: 1-2 years ### "VersaPay ARC - Automated Big Data Solutions!" September 4, 2019 5.0 VersaPay ARC is an easy to access and use platform. Our biggest internal battle is getting the customer to log in for the first time. Once a customer has used the platform, feedback is positive. We are trying to improve our collections cycle so few accounts hit 180+ days overdue by utilizing reminders delivered through VersaPay. It's a new initiative made possible by using tags and messaging built into VersaPay. The alternative would have been a few days of manual work on our end. Pros \- Our CSM, has been very helpful in growing our product knowledge - They are open to improvements - Added branding enhancements - Able to handle large volumes of data Cons \- No Discounts - We struggle to get customer engagement - Wish tags did more, they are just a filter, some tags could be pre-developed and attached to actions Review Source jS jayaraman S. Lease Admin Real Estate Used the software for: 2+ years ### "Versapay Review" October 4, 2023 5.0 Its very satisfied to use. Pros Very easy to access and monitor buildings. The payment process is very fast and secure. Cons After submitting data, will receive more messages. Review Source DR Dharun R. Analyst Research Used the software for: Less than 6 months ### "Accounts Receivable Automation by Versapay" April 3, 2023 4.0 Pros Easy to use interface and capabilities of application are very useful. It minimizes the time involved in entire accounts receivable application. Cons Not innovating as much as it's competition like YayPay, HIghRadius and it also focus on mid market where the competition is intense. It should innovate more to stand out in competition Review Source SL Sukanya L. IT Business Analyst Consumer Goods Used the software for: 2+ years ### "Why Versapay" December 23, 2019 5.0 The support team is very customer oriented. They are quick and really helpful Pros user friendly and features. The support team is very helpful Cons Need to add more scorecard and reports on the customer,aging,payment Review Source SS Susan S. Accountant Information Technology and Services Used the software for: 1-2 years ### "Great product to assist with Customer Communication!" February 11, 2019 4.0 It has been wonderful! Versapay ARC allows me to focus on the customer accounts that need more assistance. Pros It is very easy to use. It assists you greatly with the task of collections but in a low key way. Customers have ease of access to their accounts and can pay through the portal if they like. Cons I wish there were a few more report options. Also being able to merge duplicate accounts would be very helpful. Review Source JD Jessica D. Senior Accountant Computer Software Used the software for: 6-12 months ### "VersaPay Rocks!!" September 12, 2019 4.0 So far, everything has been very smooth and we have received payments much quicker than before. We love it! Pros I love how easy it is to use and the ease that it provides our customers! Cons I don't like that there are sometimes disconnects between what our accounting software shows and what VersaPay shows. Reason for choosing Versapay Cost and Ease. Review Source EH Erika H. Systems Manager Consumer Services Used the software for: 1-2 years ### "ARC-" October 2, 2019 4.0 Pros The ease of use for both the customer and the internal team. Cons We are looking forward to a more robust reporting capability. Review Source MT Matt T. President Staffing and Recruiting Used the software for: 6-12 months ### "Gamechanger" September 11, 2019 5.0 Pros Help streamline our AR department and provide a better experience for our customers. Cons Nothing. Customer Service has been great. Support is very responsive. Review Source KW Ken W. Accounting Manager Legal Services Used the software for: 1-2 years ### "Versapay review" February 12, 2019 5.0 Pros Ability to view invoices and option to pay invoices all on one portal. Cons There is no "search" capability to find information about topics. No "chat" function to talk to a Helpdesk Support person. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.