# VoucherCart Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VoucherCart the right Multi-Channel eCommerce solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164224/VoucherCart/reviews --- VoucherCart 4.9 (43) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VoucherCart Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews TF Tomas F Guest Experience ManagerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The VoucherCart team has been fantastic to work with, ensuring a smooth implementation and setting us up for success with their intuitive and user-friendly platform.“ March 1, 2025 TT Tam T Executive AssistantHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The customer service; however, can be slow sometimes.“ October 22, 2022 PG Paul G MarketingHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “Through VoucherCart, we not only had a new route to market (exceptionally useful during the pandemic), but we have experienced exceptional revenue growth year-on-year since working with VoucherCart.“ March 2, 2022 PG Paul G MarketingHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “The reporting and integration with our social channels are just some of the many other features we enjoy. “ March 2, 2022 VW Victoria W Finance DirectorHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “They were able to upload all my previous vouchers onto the system for no extra cost.“ March 25, 2022 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daria V. Group Marketing Executive Hospitality Used the software for: 1-2 years ### "Great Customer Support and Ease of Use!" February 18, 2026 5.0 I am very happy with the platform - it’s easy to use, provides access to all the analytics, and the main benefit is the customer support. All my questions were answered and I had a great experience dealing with the team. Pros Excellent customer support! Host webinars to help users make the most of the platform’s features and boost sales. Opportunity to customize offers and page for different holidays, like Valentine's or Mather's Day. Our sales grew by over 20% last year. Attend all webinars, even if the time difference is challenging. Cons The only thing is the time difference, so it may take a little while to get a reply, but we are in New Zealand, so absolutely understandable and not an issue at all. Review Source RT Rebecca T. Operations Supervisor Hospitality Used the software for: 6-12 months ### "Voucher Cart at a Hotel" February 26, 2025 5.0 Overall, set up was very easy from our first demo through creating our first voucher. As with any software, there is a learning curve, but once you are trained on Voucher Cart, it's very easy. You can use Voucher Cart as much or as little as you'd like for your business. Pros The customer support is wonderful, and the features are very user friendly. It's not difficult to quickly set up your first voucher. Cons The only thing I did not like was the lack of integration with Mews, our PMS, in terms of booking directly through Voucher Cart, but they've just introduced a new feature to remedy this. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) We can sell a lot more packages and various vouchers with Voucher Cart, and will be able to have guests book directly through Voucher Cart once we integrate with Mews. Review Source PT Pranita T. Marketing Manager Hospitality Used the software for: 6-12 months ### "InterContinental Melbourne Reviews VoucherCart" February 27, 2025 4.0 very easy to use and navigate in the back end. this is the most important aspect, making training other very easy. Pros Like how easily a voucher can be created and that private links can be issued, allowing unique vouchers available to only select consumers. Cons For discount codes, currently you can only share the 'code'. It would be nice to also share a url so that when clicked, it will take you to the sales page with the code already applied. This streamlines the user journey as there will be only one step - click the link. Also the sales page and the backend seems to be a little bit slow to load. Especailly on the sales page, this can affect conversion of sale and user experience. Review Source VW Victoria W. Finance Director Hospitality Used the software for: 6-12 months ### "Brilliant addition to our business" March 25, 2022 5.0 Very good. Pros It integrates to EposNow with no hassle. They were able to upload all my previous vouchers onto the system for no extra cost. It was ready to use within minutes of me downloading it. I loved the fact they designed some of the vouchers for us using our design style. Cons It would be great if the in-store selling process could be improved. When we sell the vouchers in store we have to fill out the form as if we were the customer. It would be great if there was a selling screen removing the need for us to fill out the customers details. Review Source TF Tomas F. Guest Experience Manager Hospitality Used the software for: Less than 6 months ### "Enhanced Guest Flexibility with VoucherCart" March 1, 2025 5.0 From the initial implementation to daily use, the platform has proven to be a valuable addition to our tech stack, seamlessly integrating with Mews PMS and enhancing the guest journey. The VoucherCart team has been incredibly supportive, ensuring a smooth setup process. The software itself is intuitive and easy to use, providing greater flexibility in how we manage and distribute vouchers. While we’re still exploring its full potential and possible challenges, we’re already seeing operational benefits and enhanced guest experiences. Pros We recently implemented VoucherCart at Open Sky Resort, integrating it with our PMS, Mews. It has dramatically improved the flexibility of our guest journey. The VoucherCart team has been fantastic to work with, ensuring a smooth implementation and setting us up for success with their intuitive and user-friendly platform. Even in the early stages, we are already seeing the benefits of adding this to our tech stack, enhancing both guest experiences and operational efficiency. As we continue to explore its full capabilities, we’re excited to discover even more ways to maximize its potential. Highly recommend VoucherCart for any hospitality business looking for a streamlined and guest-friendly voucher solution! Cons The backend integration with Mews works well most of the time, but one improvement I’d love to see is a confirmation feature for profile selection when sending a voucher. This would help avoid uncertainty and ensure it is always applied to the correct guest. Review Source AO Amy O. Owner Hospitality Used the software for: 6-12 months ### "Professional and quality service" February 27, 2025 5.0 Professional service, easy to contact and quick to respond. Excellent second income stream especially around Christmas Pros The personal help i received to set up the account made it easy for me as i am a new business Cons Not being able to post campaigns directly to instagram Review Source Kieran F. Director Used the software for: 2+ years ### "Easy to use for both vendor and customer" June 14, 2018 5.0 Save time and money on creating my own voucher sales solution. Pros A very slick, frictionless user experience for customers buying vouchers. Also dead easy to administer on the back end and set up new vouchers etc. We never have technical glitches which is unusual for software and the support is always very promote and helpful when needed. Very easy and quick to look up orders and get sales statistics. The social media integration makes it very good for promoting offers if you create a voucher for the offer. We alos use VoucherCart now for selling event tickets which works really well. Cons Personally I would like to see more design options for the presentation of the printable pdf on eVouchers. Review Source Jonathan K. Operations Director Hospitality Used the software for: 2+ years ### "Selling Vouchers Easily!" June 6, 2018 5.0 We can sell multiple vouchers for different products and experiences at the hotel, its all instant for the guest. Pros It's very easy to use, manage and set up. With some online training in under an hour, we were ready to go. Support is very friendly and they are always willing to assist and drive sales. Cons There is nothing that we don't like. We have seen voucher sales increase and it has taken all the admin away from us, which is great! Review Source Response from VoucherCart May 11, 2022 Thank you for leaving us a 5-star review, Jonathan! We're glad to hear that you're happy with our software! Stephen S. IT and Digital Marketing Manager Used the software for: 2+ years ### "VoucherCart has been easy for us to set up and begin selling vouchers." June 20, 2018 5.0 We were able to quickly offer a good looking e-voucher with minimal effort. Pros The team behind VoucherCart are passionate about their product and provide very responsive support. The vouchers are easy to set up. The look of the site is very slick and polished. Cons The user management features make it tedious when adding a new member of staff, group permissions would be a great feature for our business. Still not able to upload our own templates for our voucher, although the support team are quick to respond. Review Source VR Verified Reviewer Director Used the software for: Less than 6 months ### "Great feature rich platform" June 13, 2018 5.0 Pros VoucherCart is easy to use and our account manager has always been prompt and really helpful. It integrates visually with our website very well and we have been able to adapt it to work well with our existing services. Cons We use DataStudio for reporting and analysis across the business and feel that more exportable reports would allow more managerial oversight of performance. Review Source Response from VoucherCart May 11, 2022 Thank you for leaving us a 5-star review! SS Sasha S. Food & Beverage Reservation Manager Hospitality Used the software for: 1-2 years ### "VoucherCart" April 8, 2022 5.0 Customer Service is very quick to respond and helpful. Pros Very easy and obvious to use even if you have never used it before. Site is also updated regularly with improvements. Cons Feel like there could be an option to blacklist customers who have bought vouchers in the past for fraudulent purposes. Review Source HP Haroon P. Quality Auditor Consumer Services Used the software for: 1-2 years ### "Easiest way to appease loyal customers" October 30, 2021 5.0 Overall it’s the best tool currently available. Pros It’s the most efficient and effective way to keep customers engage Cons It’s interface is bit tricky but eventually get used to it. Review Source DG Dawn G. Owner Hospitality Used the software for: 6-12 months ### "Great. Powerful and works a treat. Our sales are up:)" June 19, 2017 5.0 More sales. More customers. Pros Allows us to sell easily. The powerful social promotions and viral sales are fantastic. The system just works, and we get paid up front. Awesome. Cons Nothing really. If was to be picky I'd say I'd like to be able to post to Instagram, but they said it's being added soon. Review Source Response from VoucherCart May 11, 2022 Thank you for leaving us a 5-star review, Dawn! We're glad to hear that you're happy with our software! JC Jen C. Business Owner Used the software for: Less than 6 months ### "Voucher cart has turned my voucher sales around! The staff are amazing and so helpful " June 5, 2018 5.0 Pros The website is so easy for clients to use, funds are deposited very quickly and clients love the ease of the website. redeeming vouchers is so easy too! Cons there is nothing i don't like about voucher cart, everything is so easy to use and the staff have been fantastic Review Source Response from VoucherCart May 11, 2022 Thank you for leaving us a 5-star review, Jen! We're glad to hear that you're happy with our software! FV Fabio V. CEO Food & Beverages Used the software for: 2+ years ### "Great Voucher System!" March 26, 2026 5.0 Positive, Cons are more lack of skill from us! It is a great system and I would recommend to other businesses! Pros VoucherCart is easy to use, if customers have misplaced or lost vouchers the back office system is very good to navigate for solving this issue. Being able to customise our vouchers to our company has increased the sales significantly. The reporting features are great for managing our inventory. Great customer support and value for money. Cons Sometimes difficulty with redeem-ability settings, we have also struggled integrating with our restaurant POS. However this might be and issue from their end not yours. Review Source CL Christian L. CEO Hospitality Used the software for: 1-2 years ### "I software you should consider for your business" February 26, 2025 5.0 Seamless & rewarding experience with VoucherCart! Pros Very robust and powerful platform, easy to use, and great for boosting sales! Cons Does not sync two ways with Mews PMS, which would enhance efficiency. Review Source SC Sandra C. Sales Manager Hospitality Used the software for: 2+ years ### "Our Experiences with Vouchercart" February 1, 2022 5.0 Over the years we have always had great support from the team at Vouchercart, whether that be assisting in setting things up if we are short for time or general advice and guidance in regards to sales and processes. Most recently we have seen a significant increase to our overall sales and this has been aided by making the most of the campaigns/posts feature. Pros We find Vouchercart an extremely user friendly software - not only from the customer perspective however from the admin/user side. It has great reporting and promotional functions and has improved vastly visually over the years we have been using it. It now feels like an integral part of our own website. Cons We could improve on the use of the system for redemption of vouchers however this is merely down to another internal system we have adopted over the years, and given the sophistication of our main CRM/hotel email marketing platform we tend to download the data and import into this system rather than using the Vouchercart email platform. Reason for choosing VoucherCart The seamless look of Vouchercart on our website together with the overall cost implications were the key factors in our decision to choose Vouchercart. Review Source TT Tam T. Executive Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "VoucherCart" October 22, 2022 4.0 We have a great experience with VoucherCart. It boosts our sales and our customers respond really well with the campaigns we run through VoucherCart. The customer service; however, can be slow sometimes. Pros It is users friendly and very easy to use for both sellers and customers. They have a lot of features so you can arrange your campaigns easily. Cons We cannot track the records when we run our own ads since this is a third party website. Also, since it is not in our main system, our customers cannot redeem the vouchers during their checkout process. They have to give the code to our staff to redeem. Review Source JB Johanna B. Guest Services Hospitality Used the software for: 2+ years ### "Great 3rd Party Voucher System" February 1, 2022 5.0 Overall totally positive, and as mentioned fully flexible with utilising the service in other ways to generate revenue, and for how we can assist our customers. Pros Easy to use. Really like the esthetic and overall look. Classier styling than most vouchers. Was easy to set up and get going. very simple to use for email shots and our own social promoting. Very flexible and unlimited ways to implement for our needs, not just as regular vouchers. We use them several ways to generate extra income. With their system we don't have to rely on them in any way to assist our guests. We can do anything we want for anyone if we chose to. Their Customer support is exceptional! Literally the best 3rd party company and voucher company I have worked with in 15 years in hospitality. Cons Nothing is perfect, and there are small things I would change or amend, but the team take everything on board, and I always come away from every encounter with the support team feeling positive about the experience. Reason for choosing VoucherCart Price and flexibility Review Source LY LESLEY Y. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Vouchercart is a perfect addition to your website & earns you money whilst you sleep!" June 14, 2018 5.0 Increased revenue and profits whilst reducing man hours. Pros So easy to use, vouchers easy to add, remove and amend, the process is streamless. Our voucher sales have tripled since working with vouchercart and your client can download & personalise instantly. What could be more perfect your website earning you money without any effort and whilst you sleep! We have worked with Vouchercart for a number of years now and have always found them to be supportive and professional. Nothing is too much trouble for them and they always respond promptly to any queries you may have. The perfect solution to selling vouchers on line with no effort, well done Vouchercart, highly recommended! Cons There is nothing to dislike about this product it works in the background seamlessly generating revenue and increasing profits. Review Source LA Leanne A. Founder/Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "This has to be the most efficient and easiest software to use . " June 13, 2018 5.0 Clear statistics, great customer service Pros I love voucher cart for many reasons. I can not fault this software with not even one fault and I really can't say that about many other things I use within my business. The customer service I have to say is exceptional! One of the rep has made it very easy for me and has answered every single queries I've had promptly. I also love the precise details they provide for you with the statistics and many other important information. I also love the simple and clean set up of their site for me to use . I can go on and on ! Keep up the good work . Cons I honestly love everything. There is not anything I have experienced from early on till now I have had negative issues about. One of the rep has been wonderful in helping me set everything up initially and the whole process has been simple. Review Source Response from VoucherCart May 11, 2022 Thank you for a lovely 5-star review, Leanne! PG Paul G. Marketing Hospitality Used the software for: 2+ years ### "SimpsInns - Ayrshire, Scotland" March 2, 2022 5.0 Before we engaged with VoucherCart we were looking for an e-commerce solution to integrate with our company and venue websites. Through VoucherCart, we not only had a new route to market (exceptionally useful during the pandemic), but we have experienced exceptional revenue growth year-on-year since working with VoucherCart. The system is very easy to use, the ongoing support is excellent and nothing is ever too much trouble for the VoucherCart team if we have a specific request. The reporting and integration with our social channels are just some of the many other features we enjoy. Pros We find VoucherCart extremely user-friendly, both for the customer-facing experience and back of house use. VoucherCart works seamlessly with our online presence and is now an invaluable route to market for us. Cons Nothing that springs to mind, works very well. Review Source NS Natasha S. Director Hospitality Used the software for: 2+ years ### "VoucherCart takes the hassle out of customer vouchers " February 11, 2022 5.0 It has taken the laborious task of producing vouchers away from us. Pros We are able to receive up-to-date notifications about the vouchers we should produce and reports about the sales we have made. Cons I am not sure how the software sells the vouchers, but it certainly looks good on our website. Reason for choosing VoucherCart Being able to send the vouchers out ourselves or have them send them out. Review Source AW Alister W. Business Development Manager Hospitality Used the software for: 1-2 years ### "Welcomed by the business" February 23, 2022 5.0 Great ease of use and clear information made available for sales reporting Pros Very functional with great ease of use. Gives clear reports for accounting Cons Can't think of anything which is troublesome Reason for choosing VoucherCart Given guidance by Voucher Cart as to its value to sales Review Source MJ Marc J. General Manager Hospitality Used the software for: 2+ years ### "Great Product" March 25, 2022 5.0 Very good, quick and simple - matches what we need perfectly. Pros Easy to use, quick to set up and very user friendly. Customer service are superb! Highly recommend. Cons Works for our product perfectly - so glad we switched to this system. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.