--- title: "GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GoTo Connect the right VoIP solution for you? Explore 671 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163604/GoTo-Connect/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- GoTo Connect 4.5 (679) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of GoTo Connect Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews LL LaWanda L Concierge RepresentativeHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available.“ January 23, 2026 NB Natacha B PsychotherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call summarization and transcription.“ November 17, 2025 GD Gianna D Accounting and FinanceRestaurants, 51 - 200 employeesUsed the software for: More than 2 years. “Regional phone numbers can also be quickly integrated and the statistical analysis options are very helpful.“ August 23, 2026 Alicia L OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup.“ March 30, 2026 MH Makaiya H Service and Construction AdminConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app.“ May 20, 2025 Alicia L OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out.“ March 30, 2026 DT Daniel T IT EngineerAutomotive, 11 - 50 employeesUsed the software for: I used a free trial. “Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto meeting does but includes the intergration with other Microsft products.“ March 29, 2025 IW Ian W UndisclosedConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help.“ October 4, 2025 ## Showing most helpful reviews Showing 1-25 of 679 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Bruno M. Customer Care ### "All-in-One Calling, Meetings & SMS with Excellent Call Quality" November 11, 2026 4.5 GoTo Connect is solving our fragmented communication problem by unifying phone, video, and messaging into one cloud platform. Before, we were using separate providers for PBX, conferencing, and texting which was costly and confusing.Now our remote and in-office teams can call, meet, and collaborate from any device seamlessly. This has cut our telecom costs by 40%, reduced IT support tickets, and improved customer response time significantly. Pros Its all-in-one simplicity. You get crystal-clear cloud calling, video meetings, and SMS in one clean interface without juggling multiple tools. The call quality is excellent, setup took less than a day, and the admin portal makes managing users and routing incredibly easy. Cons Occasionally the mobile app lags during call transfers, and some advanced call reporting features could be more detailed. Also, pricing for add-on international numbers can add up quickly for small teams. Review Source vivendra07 ### "Reliable Calls and Easy Setup, but the Mobile App Needs Polish" November 11, 2026 I use GoTo Connect to manage calls and stay connected with customers and my team in one place. It reduces communication delays, makes call management easier, improves customer response times and team collaboration, and saves time in daily business operations. Pros I like GoTo Connect’s ease of use, reliable call quality, and convenient communication features. It brings calls, customer interactions, and team communication into one platform, making it easier to manage calls, respond to customers, and collaborate with my team. Call forwarding, voicemail, call routing, and access across different devices work especially well, and I can stay connected from the office or remotely. It saves time and helps with daily productivity. The setup was straightforward, user-friendly, and guided, so we got started without too much difficulty. Cons I find the mobile app can occasionally be slow to load, and some advanced settings aren’t easy to navigate or take time to understand. I’d like more flexible customization options, better call notifications and analytics, smoother CRM integrations, improved contact management, regular updates, and a simpler user interface. Review Source Ricardo A. diretor Used the software for: 1-3 years ### "Stable voice signal and noise-free calls" November 10, 2026 5.0 Savings on telephony costs. Pros Stable voice signal, no noise during calls. Cons Limited integration with Outlook calendars Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reasons for choosing GoTo Connect Custo beneficio e experiencia anterior. Review Source JP Juhi P. Software Developer ### "All-in-One Communication, with Some Call Quality Hiccups" November 6, 2026 4.0 I find GoTo Connect makes communication within our team much easier and more organized. It brings calls, messages, and meetings into one place, saving time and helping me stay connected with colleagues and clients, especially when working remotely. Pros I like how convenient GoTo Connect makes workplace communication. I can manage business calls, join video meetings, and message my team in one place instead of using multiple apps, which saves time and helps keep our communication organized. Calling is useful for talking with clients and colleagues without relying on my personal phone, video meetings make it easy to discuss work, and messaging helps with quick updates and follow-ups. It works well for remote communication and alongside our existing tools, so I can coordinate with colleagues and customers without constantly switching platforms. The interface is fairly easy to navigate once I get familiar with it, and the initial setup was fairly straightforward. The call quality is generally good, and GoTo Connect makes daily communication more efficient. Cons I sometimes have connectivity and call quality issues, with slight delays or interruptions, especially when the internet connection is unstable. The interface can take a little time to get familiar with, particularly for new users. I’d also like the mobile app to be more responsive, with smoother navigation. Review Source Accounting and Finance Used the software for: 3-5 years ### "Optimization-driven tool with extremely good support and service." August 23, 2026 5.0 The software is very easy and quick to implement and is suitable for various call center functions in customer interaction, such as customer support, but can also be used in sales or marketing. Regional phone numbers can also be quickly integrated and the statistical analysis options are very helpful. Pros The support from customer support managers and support staff, and the fact that the tool is extremely future-oriented and constantly releases new features that create absolute added value, especially in customer communication and sales. We often use this tool to work on optimizing our strategy, understanding our client's needs better and helping us become more efficient in our tasks. Cons I've noticed only two negative aspects of GoTo Connect. Firstly, calls sometimes fail to connect. This is obviously inconvenient when speaking with customers. Secondly, assigned calls are often not found in the 'To Do's' list. Review Source Law Clerk Used the software for: 1-3 years ### "Great Product" July 27, 2026 4.0 Overall, Goto Connect is among the top VOIP and unified communications services offered on Capterra. Pros Reliable cloud phone and UCaaS platform Strong call quality and uptime Easy mobile and desktop apps Helpful customer support Rich feature set, including AI receptionist, SMS, video meetings, and integrations Cons Initial setup and call routing can have a learning curve Some users report occasional call quality or connectivity issues Complex administration for advanced configurations Mixed experiences with support after onboarding for some organizations Review Source CFO Used the software for: 3-5 years ### "Reachable everywhere with just one number" June 8, 2026 5.0 This tool has made us significantly more flexible. Seamless as an app on both mobile phones and laptops while working from home. Pros Offers the essential functions we need in our business context and also provides exciting features we haven't used before. Inquiries are answered the same day, even by phone. We've rarely experienced such a a good onboarding process. Cons So far, we have not been able to identify any negative aspects and are pleased to have discovered GoTo Connect. Review Source Owner Used the software for: Less than 1 year ### "WE DO NOT RECOMMEND!!! WHAT A TERRIBLE EXPERIENCE. " April 2, 2026 1.0 ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out. Pros ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND!!! Cons ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND!!!! Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) we left our CRM and our CRM had an integrated software connected to twill. We loved that phone system but needed to switch CRMs because we did not love the CRM. Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reasons for choosing GoTo Connect Price, but it was 100% not worth it. You really do get what you pay for. Review Source owner-CEO Used the software for: 3-5 years ### "goto connect" March 23, 2026 5.0 I have had great luck with goto connect and their support team is quick to respond and find resolutions. Pros Ease of use with consolidated services. They have good phone & customer support with quick results. Their pricing structure is good. Cons The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) cost, combined services for optimizing business Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reasons for choosing GoTo Connect better product for me, I had issues with vonage mobile not connecting to my blue tooth Review Source Technician Used the software for: 3-5 years ### "Best One-on-One Meeting Site for on the go" March 9, 2026 5.0 I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes. I always know how it’ll work. Pros I appreciate the simplicity it has in allowing clients to connect without needing a downloaded application. Cons That even with a paid subscription I only have about half an hour for meetings. Sometimes they need to be longer. Review Source Flutter developer 3.5 November 11, 2026 AI summary based on a full review GoTo Connect simplifies business communication by integrating call management and team collaboration tools, which can enhance productivity. Users have reported some challenges with call quality and interface usability that could benefit from improvements. Log in to unlock the full review, detailed ratings, and pros & cons Office Administrator Used the software for: 3-5 years 5.0 November 11, 2026 AI summary based on a full review GoTo effectively addresses the challenge of remote work by ensuring staff can access calls while working from home. The only downside noted is that the app is always accessible on mobile devices. Log in to unlock the full review, detailed ratings, and pros & cons Backend Developer 4.0 November 7, 2026 AI summary based on a full review Using GoTo Connect has improved communication efficiency by allowing the team to manage calls and meetings from a single platform. Some limitations exist in the admin portal's intuitiveness and the basic features of team chat compared to other tools. Log in to unlock the full review, detailed ratings, and pros & cons web marketing junior specialist 3.5 November 7, 2026 AI summary based on a full review GoTo Connect is beneficial for video conferencing, offering good video quality and support for multiple users. The desktop application, however, has some technical problems that can disrupt the experience, requiring users to switch to the browser version. Log in to unlock the full review, detailed ratings, and pros & cons SDE - 1 4.0 November 4, 2026 AI summary based on a full review GoTo Connect provides a convenient way to manage communications across a distributed team, ensuring that customer calls are not missed. However, users have reported issues with mobile notifications for missed calls, which can delay responses. Log in to unlock the full review, detailed ratings, and pros & cons Operation Supervisor Used the software for: Less than 1 year ### "The best phone app" January 24, 2023 5.0 Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time. Pros It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people. Cons that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reasons for choosing GoTo Connect Because it has greater accessibility and better features, plus it has no character limits in text messages. Review Source DS David S. President Used the software for: 3-5 years ### "Very Powerful and complete" January 19, 2026 5.0 My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network. Pros Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. Cons The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) I needed a solution that was more powerful and at a better price. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) Reasons for choosing GoTo Connect Went with Goto because I did not like the voice quality of the others. Review Source Concierge Representative Used the software for: 3-5 years ### "GoTo phone app " January 29, 2026 4.0 Overall, I do like GoTo. Its a great product. I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work. I would like to see (unless its a function that my employer didn't include in their package) and option where each extension has two lines so that the physical phone can be used if needed. Pros I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available. Cons It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home. Review Source Undisclosed Used the software for: Less than 1 year ### "Worst customer experience EVER" November 28, 2025 1.0 GoTo Connect should rename itself “GoTo Disconnect” because that’s all you’ll get — disconnected phones, disconnected support, and disconnected ethics. Run. Don’t walk. Run the other way. There are a thousand better companies out there that actually deliver what they sell. Pros GoTo Connect is hands down the most useless, dishonest company I’ve ever dealt with. They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to charge my credit card for something I couldn’t use. No welcome call, no setup, no access — nothing but bills. When I tried to cancel, they hid behind some bogus “contract” even though I never once had a working account. They literally told me they were going to keep charging me for a service that never existed. Unreal. Cons Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help. Every “manager” promises to call you back, but none of them ever do. The only way I finally stopped the bleeding was by canceling my card so they couldn’t keep stealing from me. Review Source Service and Construction Admin Used the software for: Less than 1 year ### "GoTo - The 21st Century Landline!" May 22, 2025 4.0 We have really enjoyed GoTo, and are satisfied with the app. It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app. Pros We really like the ability to filter calls based on the kind of customer assistance needed. GoTo also shows us who is calling and it is almost always accurate. Cons The main thing I don't like, is not having the ability to send a message to a phone number that is not in your contacts. You have to call the person back, or wait for them to call you back. Also, many people do not listen to the whole prompt, they just choose the first name that is said. Review Source Assistant Manager Used the software for: 3-5 years ### "Very Useful Call Center Application" April 30, 2025 5.0 My overall experience with GoTo Connect is very positive. The app fits all of our needs so far and is very easy to work with. Pros I have used GoTo Connect for almost four years now, and the features I loved the most are the Contact Center and the Analytics features. Being able to have an accurate view of every active agent in the call center is crucial. Cons The app needs to integrate its older feature called Call Reports. The newer updates don't have this feature and it makes it nearly impossible to keep track of an individual agents detailed call information. Review Source Director of Special Projects Used the software for: Less than 1 year ### "Everything we wanted from a phone system and more" May 3, 2021 5.0 Moving to GoToConnect just before COVID lockdowns was a godsend. The ability to have staff work from home was a huge help. While the onboarding process was intense, GTC staff were there at every step to help. And the customer support ever since, at every step and for every issue, has been fantastic. My favorite fact is that I have yet to be transferred to another associate when I call in. Every representative has been able to resolve my issue every time. Pros First off, GoToConnect is simply a great product. It does what it does well and without issue. We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization. We can design plans where the phones in certain rooms only ring at certain times. There are options to adjust the length of time before calls are routed to voicemail. You can create messages that play according to when the call is received (before/after hours, lunch, emergency closure). Staff members can even log into the system and work from home. GTC offers cloud based call recording. We only recently began utilizing that feature (more options than we can even think about) but have found it to be incredibly helpful. If there is ever a problem with a client, we can just review the call and have proof to resolve the dispute. GTC offers unparalleled customer support. It may well be among the five best customer support experiences I have ever encountered. And these are complicated, in-depth issues that they help us with. But their staff know their business and are able to resolve the issues every time. Cons The onboarding process was lengthy, complicated and intense. Switching from a standard wired phone system to a VOIP system is a big switch for any company but especially for one without a real IT department. GoToConnect offers more features and capabilities than we can even understand or utilize. At times, the sheer number of opportunities can become paralyzing. The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two. On a "old school" system with a hold button and blinking lights for each line, that process was second nature for those of us with a few years of that process. Moving to a VOIP where you don't really have "lines" is still tripping us up. Switched from We wanted more features. Alternatives considered [Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) Reasons for choosing GoTo Connect GTC had better pricing. Review Source Rosalina M. Executive Assistant/ Freelancer Used the software for: 3-5 years ### ""GoToConnect: A Comprehensive Review of the Cloud-Based Phone System"" March 2, 2023 4.0 Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities. Likewise with any product, it's vital to painstakingly assess your choices and consider your particular business needs prior to settling on a choice. Pros GoToConnect offers a scope of advantages for organizations, including an easy to understand and natural connection point that makes it simple to take on and execute. What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling, making it an all in one resource for all correspondence needs. GoToConnect likewise offers combination choices with a scope of different instruments, like CRM programming, help work area programming, and efficiency devices, permitting organizations to smooth out their work process. Adaptable settings, for example, call directing standards and hold music, make it simple to fit the product to fit the particular necessities of your business. At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose arrangement that backings to three clients. Cons Restricted revealing choices: While GoToConnect offers essential announcing highlights, a few clients have detailed restricted choices as far as cutting edge examination and information perception.Restricted customization choices: While GoToConnect offers some customization choices, for example, call steering rules, a few clients have detailed restricted choices concerning marking and appearance.Expectation to learn and adapt for certain highlights: While GoToConnect is for the most part easy to understand, a few clients have detailed an expectation to learn and adapt as far as setting up and modifying specific elements, for example, call steering rules.Restricted client service: While GoToConnect offers client care, a few clients have revealed significant delays and trouble arriving at a delegate.Restricted free arrangement: While GoToConnect offers a free arrangement, it is restricted as far as the quantity of clients and elements accessible. Review Source JC James C. Project Manager Used the software for: 3-5 years ### ""A simple way to link up and collaborate!"" June 7, 2022 3.0 While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody! It makes calling simple. It's a simple system to use, and I believe the pricing is reasonable. This tool is simple for training sessions and virtual meetings. GoTo Connect is now a service that allows users to do commerce from everywhere. It's a fully configurable cloud calling and meeting platform. Users may meet, converse, and cooperate. Pros It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones. It's pretty easy to use, although the UI might be a bit friendlier. If we miss any calls, the voicemail messages will show up immediately, and we can review our call logs in an intuitive list format. Voicemails could also be sent by email. Cons It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls. The call performance is excellent; however, any Wi-Fi troubles will result in termination. It would be a little difficult to save every phone number. Review Source Owner Used the software for: 3-5 years ### "Excellent Service for my Office and Mobile Phone System" January 19, 2022 5.0 My experience has been a great one with an affordable solution for my small business that has solved our office and mobile phone system needs. Pros Quality of calls via Mobile, PC and Hardware as well as ease of changing call routing via online Dashboard. Cons The setup and learning curve is a bit tough and confusing. Switched from We needed a solution for Mobile and Remote setups. 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