---
title: "Hotjar Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Hotjar the right Heatmap solution for you? Explore 545 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/163516/Hotjar/reviews/"
page_type: "reviews"
language: "en"
---

Hotjar

4.6 (545)

[View alternatives](https://www.capterra.com/p/163516/Hotjar/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 17th, 2026

# Reviews of Hotjar

Ease of use

4.6

Customer Service

4.5

## Pros and Cons in Reviews

Peter C

Regional Director of Business DevelopmentInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“Hotjar has provided us with such incredible insights about how prospects and customers actually interact with our website, which enable us to tailor our approach to them.“

June 26, 2026

Peter C

Regional Director of Business DevelopmentInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“It does not operate as well when managing multiple websites as it does with a small number.“

June 26, 2026

Sarah F

Marketing TechnologistEducation Management, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“The feedback tab function was handy and helpful for users to provide immediate feedback and actually helped us discover bugs and issues in our ecommerce site.“

May 15, 2026

SC

Sean C

MarketerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months.

“The freemium runs out pretty quickly, and I don't know how accurate the data is (it's hard to verify qualitative data)“

November 22, 2025

RC

Radek C

board memberEntertainment, 2 - 10 employeesUsed the software for: 1-2 years.

“Hotjar offers strong Data Analysis and Monitoring tools like heatmaps and recordings.“

May 20, 2026

ZG

Zohreh G

Senior Product ResearcherHospitality, 201 - 500 employeesUsed the software for: More than 2 years.

“I find integrating with google analytics to interpret users' behaviour a bit confusing. and also I don't see a specific merit in using Hotjar's survey tool instead of other products built specifically for surveys.“

October 21, 2024

Dandu M

AnalystMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years.

“I am a CRO analyst and I liked this tool very much since it allows us to analyze user behavior with each and filter any specific category of users with each and accuracy.“

February 15, 2026

MI

Mihail I

Senior Product ManagerFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“After the product was acquired the price was instantly increased while the pricing tiers became extremely hard to follow which added additional friction and made me move to other tools and services.“

October 25, 2024

## Showing most helpful reviews

Showing 1-25 of 545 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sarah F.  
Marketing Technologist  
Education Management  
Used the software for: 2+ years

### "Hotjar worked great for us until the pricing model changed"

May 15, 2026

4.0

Hotjar was easy to set up on our domains and to get running right away. Key features were heatmaps and clickmaps. We also utilized the recording feature which helped us uncover at least one bug in the checkout process. They assign a user frustration score to the recordings, allowing you to sort the most negative experience first and see the user's recording to investigate issues. We were disappointed when their pricing model changed to require more investment to cover the same number of domains.

Pros

We used hotjar for several years for our web performance tracking, on-page quick NPS surveys, and to measure user engagement on pages. It's a lighweight web experience tools that complies easy to understand scroll maps and click maps. The feedback tab function was handy and helpful for users to provide immediate feedback and actually helped us discover bugs and issues in our ecommerce site.

Cons

The cost is way too high to scale up for an enterprise company. We were grandfathered in to a lower price point that eventually expired, so we moved away to a more scalable solution (VWO insights). Otherwise we probably would have stuck with Hotjar as it fulfilled all of our needs.

Alternatives considered

[Contentsquare](https://www.capterra.com/p/161591/ContentSquare/)[Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)[Fullstory](https://www.capterra.com/p/153721/FullStory/)[Mouseflow](https://www.capterra.com/p/163517/Mouseflow/)[VWO Insights](https://www.capterra.com/p/181518/VWO/)

Reason for choosing Hotjar

Hotjar had the best features for cost, but when their pricing model changed, it was too much of an investment so we switched to VWO which scaled better for our enterprise company.

Review Source

NF

Niccolo F.  
Cofounder, CTO  
Automotive  
Used the software for: 2+ years

### "Our go-to tool for heatmaps, and User behaviour recording, but it is very expensive to get all the features"

May 2, 2025

4.0

We use Hotjar mainly for user experience analysis. Heatmaps and user recordings is our go to tool. We've used it on all projects, different websites etc. recordings are good, but we sometimes get overwhelmend by "useless" recordings, where users just idle on a page. Always sort by relevance. Also, free version is very limited, and first paid tier is already very expensive.

Pros

Hotjar is a great tool for insights on user behaviour. It makes you understand where's the biggest blockers in your UX, where the customers are going, what they're reading, where they're clicking etc. You can easily understand if some parts of your website are useless, or if they're good and grab attention. It also gives you insights on how much time users stay on each page, so that you know what's driving them around and for how long.

Cons

There's no real big cons in the product itself. However, we use the free version and it does the job in a fantastic way, but it's very limited: -The basic price above free is quite expensive. -You cannot see trends and data for free. just heatmaps and recordings -You're very limited to 35 recording/day on free plan Also, in the recording sections, you can easily get overwhelmed by not-relevant recordings, where users just idle.

Alternatives considered

[Mixpanel](https://www.capterra.com/p/158740/Mixpanel/)

Reason for choosing Hotjar

We use mixpanel for our apps, but hotjar is much easier and quicker to implement on normal websites

Review Source

VR

Verified Reviewer  
PPC Analyst  
Marketing and Advertising  
Used the software for: 6-12 months

### "Best of it's kind. "

August 11, 2026

5.0

a must-have tool for any CRO pros out there. Hotjar takes heatmapping and tacks a ton of helpul insights through data measurement which can help design processes move much faster.

Pros

Clean and simple tool to see activity on your site. Great for getting a pulse on the busy parts (and the dead parts) of your pages. (and browsing paths of your vistiors).

Cons

Not a ton to critique at the moment. We've used crazy egg before and it's fine, but nothing compares to the simplicity of hot jar at the end of the day.

Review Source

AG

Annie G.  
Marketing Manager  
Alternative Medicine  
Used the software for: 6-12 months

### "Useful Heatmapping Tool"

June 4, 2025

3.0

Overall, hotjar was a useful tool in gathering information and analysis of website performance, and perhaps there are more features I don't know about.

Pros

It gave fairly accurate heat mapping and information regarding user behavior on our website. It was also easy to use.

Cons

Limits on how many pages it would scan, would love more comprehensive data and analytics, as well as reporting.

Review Source

RC

Radek C.  
board member  
Entertainment  
Used the software for: 1-2 years

### "Powerful Behavior Analytics Tool for Websites"

May 20, 2026

4.0

Overall, Hotjar provides excellent Security and powerful Monitoring features. It is great for Data Analysis and understanding Conversion Funnels, despite some initial Learning Curve.

Pros

Hotjar offers strong Data Analysis and Monitoring tools like heatmaps and recordings. Survey Creation is easy, and it gives great insight into Conversion Funnels and user behavior.

Cons

Hotjar has a Learning Curve for beginners and can feel complex at first. Pricing is not ideal for small teams, affecting Value for Money at higher usage levels.

Switched from

[Google Optimize](https://www.capterra.com/p/246659/Google-Optimize/)

Its no longer supported, it was best app for such things but it was disabled.

Review Source

Theresa F.  
CRO Program Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Good tool to include in your CRO toolbox"

February 28, 2025

4.0

I've used hotjar for many years, along with a few of their competitors. I like that this is one more data point for creating hypotheses for A/B tests. However, I don't make changes to the website based on the Hotjar findings alone since I don't totally trust the maps. I use judgment and combine these findings with data from other other tools as well as best practices and theory.

Pros

Hotjar helps to identify patterns in user behavior to uncover problems with UX and conversions. I use scrollmaps and heatmaps the most, and compare them by device since Hotjar will show the different maps on desktop, tablet, and mobile. Other features that I don't use as much but my clients and colleagues do are session recordings and polls. I rarely use session recordings as I find them time consuming, even after narrowing my choices with filters. And I use the polls sparingly when I have a specific question I need to dig into. A lot of clients don't want the intrusion to distract their site's users on a regular basis though.

Cons

I sometimes question the accuracy of the reports. And if the page has a popup, modal, overlay, etc, that can be problematic. Mega menus also appear to be a blindspot.

Switched from

[Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)[Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/)[Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)

My employer has an agency account. But I sometimes have clients who have Microsoft Clarity, so I still use that too.

Review Source

Peter C.  
Regional Director of Business Development  
Information Technology and Services  
Used the software for: 1-2 years

### "A user friendly analytics platform"

June 26, 2026

4.0

My overall experience has been interestingly good. We have gained much better insights about customer behaviour, identifying web friction points, and enhancing lead generation and retention strategies.

Pros

Hotjar has provided us with such incredible insights about how prospects and customers actually interact with our website, which enable us to tailor our approach to them. I like the Funnels feature more as it helps me to understand where potential clients step back during the conversion process.

Cons

It does not operate as well when managing multiple websites as it does with a small number. Moreover, it is working perfectly.

Review Source

Dandu M.  
Analyst  
Marketing and Advertising  
Used the software for: 1-2 years

### "Hotjar is very helpful and easy to use tool."

February 15, 2026

4.0

I am a CRO analyst and I liked this tool very much since it allows us to analyze user behavior with each and filter any specific category of users with each and accuracy.

Pros

User behaviour analysis and security while showing PII, And also I like the features to filter based on any event and skip inactivity , speed, etc., feature, and save to a collection any specific scenario .

Cons

I would like to have an automated data analysis bot which if we teach something to look it will look that behaviour and give us a report.

Review Source

Response from ContentSquare

March 3, 2026

Hey Dandu! Thank you so much for your thoughtful review. We’re so glad to hear that Hotjar is helping you analyse user behaviour effectively and that you find it easy to use and secure. We also really appreciate your suggestion about an automated data analysis bot. Feedback like this is incredibly valuable and helps inform how we continue to improve the product. Thanks again for taking the time to share your experience!

OQ

Orion Q.  
Head of Marketing  
Telecommunications  
Used the software for: 2+ years

### "Good first step to website insight"

June 3, 2026

4.0

I have used this for years and always found it to be a useful and insightful tool but is not as smooth as others.

Pros

Easy to access information. Heat maps and session videos are very insightful. This gives even a beginner a quick idea as to what is and isn’t working on their sight and possible ‘sticking points’. But there is the ability to drill down further.

Cons

Although easy to use it is a bit ‘clunky’ and feels not up to date with other packages. I have used many iterations of hot jar over the years and I like to use it (my initial go to for website behaviour review) but it still feels less smooth to use than one would expect.

Review Source

David V.  
Lead Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "A Solid CRO tool"

August 18, 2026

4.0

Overall, Hotjar provided us with great data and started us on the journey of more advanced conversion rate optimization techniques.

Pros

Hotjar provides solid insights into user interactions on your website and converts that into data you can use to increase conversion rate optimization.

Cons

We did notice a significant site speed issue when using Hotjar on several of our websites and that ultimately led us to use a different product.

Review Source

AD

Alberto D.  
Head of Marketing  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good option for in-app surveys"

March 7, 2025

5.0

I've used HotJar for a long time for heatmaps and user recordings, but only more recently for surveys. The experience is good, although just like other platforms there are some limits to what you can customize.

Pros

Lots of features, feels like a modern platform, and pricing is very reasonable.

Cons

There are some limits to customization in survey creation, for example when it comes to having two separate thank you pages based on user's answers or different formats for the steps of the survey.

Review Source

NB

Nabil B.  
Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Super in-depth website analytics tool"

October 29, 2024

5.0

Straightforward tool to get setup and running, helps sell changes internally using data (e.g. how visitors actually use our websites).

Pros

In-depth tools to monitor visitor usage on our website, helps provide data for us to make decisions!

Cons

Would love to see more automated insights on the products - sometimes you end up setting up a number of tools but never find the time to assess them.

Review Source

Ratish K.  
Digital Marketing Analyst  
Marketing and Advertising  
Used the software for: 2+ years

### "Hotjar Really Helped Us Leverage Our Business!"

December 5, 2018

5.0

My overall experience has been good so far. Initially, we were worried about the user insights and heatmaps to test the pages/CTA'S for better campaigning of our products. But, as soon as we started utilizing the set of tools from Hotjar we are so happy that we are able to find a quick solution for problem that helps our business grow and provide our customers with a GREAT CUSTOMER SERVICE!

Pros

Have been using Hotjar for more than a couple of years and is the opinion on the tool 1. Hotjar has a very simple and easily accessible dashboard that has Heatmaps, Visitor recordings, Funnels created, Active polls, Surveys, and Recruiters. 2. Heatmaps have really helped us understand the landing pages and test various parameters for many of our marketing/advertising campaigns. 3. Visitor recordings and monitoring are soo good that helped us understand and rectify the issues that users come across. This has really helped our engineering/technical team in identifying the bug and fixing it ASAP thus resolving our customer issues quickly. 4. Had some experience on using the funnels as well which gave us some ideas on how to better modify the landing pages and we were able to understand the content. 5. The polls part has also added value to our business by letting us know on what the visitors are missing on our website. 6. The pricing of this tool is reasonable that students, enthusiasts and start-up companies can easily afford it. We have started with Basic Free Forever plan and later upgraded to Plus plan once our website started getting some good amount of traffic. 7. Multiple filter feature saves our time in analyzing the important pages and metrics. 8. Being a member of the customer success team for a couple of SAAS products I analyzed and learned some good metrics that helped our business grow. 9. Hotjar can be used by any team member like Digital Marketers, Support Agent

Cons

Although I do not have any cons in my mind regarding this tool I would just like to suggest the Hotjar team to give us quick response for any queries/ issues by providing instant live chat option.

Review Source

AM

Atul M.  
Author  
Arts and Crafts  
Used the software for: 2+ years

### "Most Recommended Product"

January 1, 2023

5.0

Pros

User experience insights: Hotjar provides a range of tools for understanding user behavior and experience on your website, including heatmaps, session recordings, and polls.Easy to use: Hotjar has a user-friendly interface that makes it easy to set up and use, even for users who are new to web analytics.Customization: Hotjar allows you to customize your tracking and feedback tools to suit your specific needs and goals.Integration: Hotjar can be easily integrated with a range of other tools and platforms, including Google Analytics.Affordability: Hotjar offers a range of pricing plans to suit different budgets and needs, including a free plan for small websites.

Cons

Data privacy: Some users may be concerned about the data that Hotjar collects and how it is used.Limited functionality: Hotjar has a range of features, but it may not have all the advanced functionality that some users require.Limited support: While Hotjar offers online resources and a knowledge base for users, it may not provide as much personal support as some users would like.Dependence on cookies: Hotjar relies on cookies to track website visitors, which means it may not accurately track users who have disabled cookies in their web browsers.Resource-intensive: Hotjar's tracking and feedback tools can be resource-intensive, which may impact the performance of your website.

Review Source

Pedro A.  
Marketing & Growth Ops  
Financial Services  
Used the software for: 2+ years

### "Best tool to find bugs and pain points in your site"

October 14, 2023

5.0

Pros

\- Session Recordings - This really lets us know what are bugs and pain points in your site and having the timeline displaying tips were those actions were made is awsome (F.e, you can see in the timeline when the prospect is frustrated);- Heatmaps - This is very important to get an overall page knowing about what your prospects are clicking and looking

Cons

The analysis can be very qualitative. I wanted to see more numbers, especially with the revolution of AI

Review Source

BT

Benjamin T.  
Head of Marketing  
Marketing and Advertising  
Used the software for: 2+ years

### "The best heatmap software"

March 11, 2024

5.0

Pros

The best parts of Hotjar are the intuitive heatmaps, and visitor recordings, that offer deep insights into user behavior and user interaction based on real visitor data. Once you've implemented the tool - it's easy to of use to get all the data information from your users and visitors, to do research or to improve your website experience.

Cons

The only issue besides the learning curve could include the sampling limits on larger sites, which may prevent you from getting a complete picture of visitor behavior.

Alternatives considered

[Mouseflow](https://www.capterra.com/p/163517/Mouseflow/)

Review Source

Mithil P.  
Digital Marketing Director  
Consumer Services  
Used the software for: 2+ years

### "An effective tool for monitor your website's content and more!"

February 14, 2022

4.0

I have been using HotJar in all my website projects to monitor user browsing activity.

Pros

I like the fact that this platform is easy to use and has a freemium offering. This provides a great ROI for us.

Cons

Customer support and implementation guidebooks are not that great and can be better highlighted. Also, I don't see any notifications about product updates and the latest trends.

Switched from

[UserTesting](https://www.capterra.com/p/173755/UserTesting/)

Price

Review Source

Brent J.  
Head Of Product Management  
Marketing and Advertising  
Used the software for: 1-2 years

### "Awesome for user recordings and heat-maps "

February 18, 2020

5.0

The tool is really helpful to better understand your user's experience.

Pros

The insights we got from Hotjar were instantly used by our team. We understood our user's journey and pain points better after reviewing the heatmaps and screen recordings.

Cons

It's fairly expensive. We operate 16 different websites and we only have Hotjar setup on one of the brands because of the cost.

Switched from

[Inspectlet](https://www.capterra.com/p/163689/Inspectlet/)

Features and page speed.

Review Source

Response from ContentSquare

February 19, 2020

Hey Brent So happy to hear that you found instant value with Hotjar and that it helped you to understand the user's journey better. You are right - once you know the pain points, you can address them a lot easier! With regards to pricing, perhaps it might be better for you to be on a plan that caters for more than 1 site? Do you want to email support@hotjar.com or submit your query here> https://help.hotjar.com/hc/en-us/requests/new?ticket\_form\_id=360000665794&pricingagencies and we can see if we can help suggest a better option for you? Hope this helps! Thanks so much again for your kind review. Bee @ Hotjar

Rafal M.  
Owner  
Management Consulting  
Used the software for: 6-12 months

### "pricey, but worth it"

May 5, 2022

5.0

Great tool. Ive used it to do surveys (NLP), heatmaps and AB testing when running product pages or landingpages for newsletter subscriptions. Helped me to eliminate some issues on mobiles. Currently I use different tool but Hotjar is still a tool that you need to try (even in free tier) to see how things should be done in other apps.

Pros

\+ extremely supportive and informative help/blog section with many types of how-to articles and guides + quick support that is helpful and points solutions very quickly + a lot of different tools packed in one app (it can be overwhelming!) + whole report section is great (especially heatmaps and surveys) + allows to collect feedback (helpful if you are migrating form one website layout to another) + helpful if you want to run AB test (ie. landingpage, product page etc) + free tier (not so informative but helpful)

Cons

\- too expensive comparing to competition (plans are also limited to number of sessions) - integrations are enabled from higher plans

Review Source

Sebastián P.  
Marketing Consultant  
Marketing and Advertising  
Used the software for: 2+ years

### "Best tool for user tracking and heatmaps!"

July 25, 2022

5.0

I love using Hotjar! It helps me understand how users behave on my site, what they need, and how they feel. I can quickly see what pages they're visiting, how much time they're spending on each page, and where they're clicking. This information is really helpful in optimizing my client's sites.

Pros

Hotjar is a great tool for understanding how users behave on your site: video tracking is the best part. By reviewing the videos I can see why customers abandon the shopping cart or why they don't scroll further down the blog.

Cons

I would like to be able to isolate elements on the web page for individual analysis.

Review Source

IB

Ian B.  
Director of Marketing  
Marketing and Advertising  
Used the software for: 1-2 years

### "There's really now substitute for sticky UX problems."

December 11, 2019

5.0

When you absolutely, positively need to know exactly what your users are doing, there really is no substitute for Hotjar. Is it a bit invasive? Sure! But literally watching users' every move has been where the market was headed for a long time. We have saved easily tens of thousands of dollars in developer/PM/design time by watching our users, and we've rolled those savings back into product improvements directly driven by data from Hotjar. Does that cross an ethical line? Maybe... but if you gotta have it, then you gotta have it \*shrug emoji\*.

Pros

Clearly the best software for watching your every user's every move. They could probably have stopped there. However, the tagging, filtering and playback functionality is an incredible upgrade to the tool. User journey videos are raw unstructured data, incredibly valuable but somewhat hard to leverage at scale within an institutional decision-making paradigm. The simple tools to add context and structured data by tagging and annotating recordings makes the core functionality much more valuable.

Cons

Everything about Hotjar is exactly how you would hope it would be. If you are considering it now, you should probably have already gotten out your wallet and bought it. You know what it does. It does it extremely well. The only thing I don't love about it is it feels kind of unethical. But hey, I get paid to do my job... and what is money if not a tool to get people to take actions they might not otherwise have taken (for example, recording the every move of every visitor to a website).

Review Source

Response from ContentSquare

December 17, 2019

Hi Ian, Thanks for your review! We're pleased to hear that you are finding great value in Hotjar. From its very first day, Hotjar was designed with privacy of the end user in mind. If you want to find out more on Hotjar's approach to privacy please read this blogpost. https://www.hotjar.com/blog/our-approach-to-privacy-2019-and-beyond/ b/r Denis

VR

Verified Reviewer  
Online Performance Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Started from the bottom, now we here"

October 10, 2018

4.0

I've been a beta user and I've now been using Hotjar for over 2 years (even have the tshirt to prove it). While other tools such as Zoho PageSense, MouseFlow and Inspectlet do a similar job, Hotjar makes it dead-simple. Heatmaps and visitor recordings are a godsend, next to regular anayltics. And every single feature is free? That's beyond crazy!

Pros

\- Heatmaps and visitors recordings work like a charm and provide a great deal of information. - If Google Analytics tells you what and how many, Hotjar tells you why: polls make it easy to gather user feedback. - Using all of its features, you can get a better grasp into why people don't fill in a certain form or don't buy a product.

Cons

\- Some features are blocked behind a paywall. - Organization of sites and companies can get confusing at times. - Not all descriptions make it clear what a specific feature does.

Review Source

VR

Verified Reviewer  
Web Content Manager  
Furniture  
Used the software for: 1-2 years

### "Hotjar is an easy and affordable user feedback tool that helps us tailor user experience."

January 19, 2018

5.0

We've used hotjar to identify navigational, organizational, and functional issues on our website that crop up in actual use, issues that may not appear in our daily use or testing. It allows us to see how users are interacting with our site and collect user feedback, and that lets us find ways to improve the experience

Pros

Using hotjar is like being able to stand next to your users and watch them use your site. This gives you actionable insight that many times numbers alone may not be able to tell you. And if you are someone who isn't comfortable sifting through analytics, it makes it extremely simple to identify potential problem areas in the user experience that you, being familiar with the site, might miss. The features are all sufficiently developed to be able to handle most straightforward tasks. Also, Hotjar is (at the time of this writing) very affordable for what you get out of it. My primary site is a local home goods retailer. We mostly use the session recording and heatmapping features, in addition to the poll feature. There are other features, such as the conversion funnel tracking, survey feature, and others. Although we don't use those much, the solution more than worth it for the recording and heatmapping. Their support is also fast and helpful.

Cons

There aren't many things to not like about Hotjar. I suppose one of the issues I have run into is that the conversion funnel tracking tool doesn't seem to accurately report metrics for us. I've never bothered to try and get this fixed since we use other methods to evaluate conversion funnels anyway. Otherwise, I haven't encountered any notable issues.

Review Source

Shaun F.  
Director of Online Advertising  
Marketing and Advertising  
Used the software for: 2+ years

### "Screen recording & heat maps made easy"

December 31, 2019

5.0

My overall experience has been fantastic. The recordings are top quality and there are plenty of additional features and functions for those who want more. As someone that works in a marketing agency I also appreciate the fact I can house a number of clients underneath one login. I would, and do, recommend Hotjar to anyone who needs screen recording software.

Pros

This software is SO easy to use. All you need to do is add their javascript code to your site and hit go. I love seeing the recordings of my users and I appreciate that Hotjar has an option where you can speed up the recordings so I can see more and they indicate every time there is a scroll or click.

Cons

There isn't really anything that I don't like about. I do with that it would integrate with Google Analytics so I can view only recordings that completed a conversion objective. At the moment it's hard to see which recordings are more valuable.

Review Source

Response from ContentSquare

January 2, 2020

Hey Shaun! Thanks so much! We're doing everything we can to make Hotjar as easy as possible. If you reach out to me \[louis@hotjar.com\], I'll send you a little something as a token of our appreciation. Louis

Allen E.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Essential for website optimization "

July 21, 2022

5.0

Pros

This is a good heatmap app and tracking app that allows you to see the behaviors of anyone on your website so you can see what took a look at how far they scrolled and what they did before perhaps opting into a lead magnet.

Cons

There's so much that I didn't like it's an easy setup to get the coded embedded in your website and I like the fact that I can 4x the speed of the video user and the other end and Skip periods of inactivity.

Review Source

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