# Crowdin Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Crowdin Software - reviews, pricing plans, popular comparisons to other Translation Management products and more.

Source: https://www.capterra.com/p/163509/Crowdin

---

# 

 Crowdin Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Crowdin

## What is Crowdin?

Crowdin is a robust localization management solution powered by AI, built to help teams localize diverse content types — including websites, mobile and desktop applications, games, support portals, blogs, and email campaigns. With more than 600 integrations and support for over 100 file formats, Crowdin enables seamless automation across your entire localization pipeline. Our advanced technology is designed to simplify and accelerate translation and localization processes at scale.

## What is Crowdin used for?

[Translation Management](https://www.capterra.com/translation-management-software/)[Localization](https://www.capterra.com/localization-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)

Overall rating

Based on 175 user reviews

Reviews sentiment

Positive

99%

Neutral

1%

Negative

0%

Starting price

$59

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Crowdin alternatives

Highest Rated

[4.8 (97)](https://www.capterra.com/p/162858/Lokalise/reviews/)

Starting price

Contact vendor for pricing

[4.7 (62)](https://www.capterra.com/p/186742/Localize/reviews/)

Starting price

$50.00

Per User, Per Month

[3.6 (13)](https://www.capterra.com/p/157254/XTM-Cloud/reviews/)

Starting price

$16500.00

Per User, Per Month

[4.7 (90)](https://www.capterra.com/p/149113/Plytix-PIM/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/163509/Crowdin/alternatives/)

## Who uses Crowdin?

Based on Capterra reviews from the past 3 years

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Multi-Language

4.7 (115)

85.22% of 115 reviewers that rated this feature as important or highly important

With multi-language support, you can translate projects into many languages and compare similar dialects. Reviewers appreciate its inclusivity, ease of use, and the ability to work in their native language, which boosts translation quality and accessibility.

Translator Database

4.4 (89)

74.16% of 89 reviewers that rated this feature as important or highly important

Crowdin gives you a translator database to store, share, and reuse translations across projects. Users think it saves time, prevents inconsistencies, and makes large-scale translation easier, especially with integration to GitHub and helpful suggestions.

Machine Translation

4.1 (86)

62.79% of 86 reviewers that rated this feature as important or highly important

You get machine translation to speed up work and suggest translations. Some users report it saves time and offers quick drafts, but they note accuracy varies by language and human revision is often needed. Integrations like DeepL API are valued.

Text Editing

4.6 (82)

82.93% of 82 reviewers that rated this feature as important or highly important

Crowdin offers efficient and intuitive text editing, helping you work quickly with shortcuts and a focused UI. Some reviewers find the interface easy and practical, though a few mention that tags and variables can be confusing for less technical users.

Spell Check

4.3 (77)

76.62% of 77 reviewers that rated this feature as important or highly important

Crowdin provides integrated spell check, helping you catch typos and grammar mistakes during translation. Reviewers appreciate its usefulness and flexibility, though some mention occasional false positives and limited support for certain languages.

Search/Filter

4.4 (81)

74.07% of 81 reviewers that rated this feature as important or highly important

Search and filter data across systems to locate required information by entering keywords or certain criteria

Crowdin 92 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Highlight content and/or make notations about parts of content

Application programming interface that allows for integration with other systems/databases

Optimize app store for specific language, keywords and terms that are pertinent to a particular geographic region

Assign issues and tasks based on availability or required skills

Automatically generates text by applying artificial intelligence to user input

Create, manage, and send invoices or bills to customers

A system that allows access to a database structure without relying on an external program

Track and monitor efficient handling of all changes/transitions

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Distributing content through various platforms or channels

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Design, modify, and organize how content is displayed on a system interface

Create labels for products that contain required information such as colors, sizes, dates, etc.

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Protect sensitive data for digital privacy

Manage and store data in a database

Graphical representation of data

Specify or track the date/time a project, task, etc., is due for completion

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Create, save, and store files

Intended to be used by online stores

Build applications without the use of code

Caters to sales teams

Software is used for working on online pages

Search for specific words or phrases within a document or database

Information, data and reports that are being tracked over time

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Identify different languages

Adapt content to display differently based on viewer location

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

You get machine translation to speed up work and suggest translations. Some users report it saves time and offers quick drafts, but they note accuracy varies by language and human revision is often needed. Integrations like DeepL API are valued.

Store and save retrievable data

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

With multi-language support, you can translate projects into many languages and compare similar dialects. Reviewers appreciate its inclusivity, ease of use, and the ability to work in their native language, which boosts translation quality and accessibility.

Allows users to manage data from a number of sources

Run stored procedures and queries in multiple programming languages, such as JSON, Java, Python, Ruby, Perl, and SQL

Process and analyze human language in text or audio form

Accept and process online payment transactions

Manage and track customer orders for goods, investments, or any other purchases

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Identifies unique words and phrases that show up in a specific attribute

Preview materials before finalizing projects

Calculate rule-based prices for a product/service

Streamlining repetitive tasks and activities through automated and predefined workflows

Reporting on how each user, task or process has advanced since its initiation

Plan and coordinate all the resources, costs and time needed to execute assignments

Monitor the progress of projects from start to finish

Create, manage, or update project workflows.

Estimate or forecast of a future scenario based on the study of present trends

Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models

Systematic evaluation of various aspects of a project or service to prevent defects or issues

Ensure that quality requirements and standards are met across production processes

Generate quotes or estimates for customers

Receive data and information in real time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Track what was updated, who made the changes, compare two revisions, and revert or perform another revision

Input different types of content and edit text formats, fonts, font sizes, and colors

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Search and filter data across systems to locate required information by entering keywords or certain criteria

Crowdin provides integrated spell check, helping you catch typos and grammar mistakes during translation. Reviewers appreciate its usefulness and flexibility, though some mention occasional false positives and limited support for certain languages.

Track the status over time for a request, process, asset, or transaction

Translation and management of static text elements on websites

Review the style of written or visual content

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Identifying and using specialized terms in the right context

Crowdin offers efficient and intuitive text editing, helping you work quickly with shortcuts and a focused UI. Some reviewers find the interface easy and practical, though a few mention that tags and variables can be confusing for less technical users.

Automatic examination of submitted content

Set up connections to third-party platforms to improve business processes

Manages translation of text and other digital assets

A database that stores sentences, paragraphs or segments of text that have been previously translated

Crowdin gives you a translator database to store, share, and reuse translations across projects. Users think it saves time, prevents inconsistencies, and makes large-scale translation easier, especially with integration to GitHub and helpful suggestions.

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Seamlessly integrates with 3rd party websites

Create, design and manage workflows for repetitive tasks

Features

4.6 (175)

4.6

Based on 175 reviews

## Pricing

Value for money

4.4 (119)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/163509/Crowdin/pricing/)

Pro

$59.00

Flat Rate,Per Month

It includes:

-   AI Assistant
-   Unlimited Public Projects
-   60 000 Hosted Words
-   Unlimited Translators
-   2 Integrations
-   2 Private Projects.
-   Security Keys and Passkey Sign-in

Team

$179.00

Flat Rate,Per Month

It includes:

-   100000 Hosted Words
-   5 Managers Included
-   Developer Role
-   Language Coordinator Role
-   3 Integrations
-   Unlimited Private Projects
-   Task-based Access Control

Team +

$450.00

Flat Rate,Per Month

It includes:

-   500000 Hosted Words
-   Unlimited Integrations
-   Project Groups
-   Invoice-based Payment
-   Advanced Workflows
-   Only 2FA Sign-In
-   Enhanced User Management
-   Custom QA Checks & Custom Placeholders
-   Client-Vendor Collaboration

Value for money

4.4 (119)

4.4

Based on 119 reviews

## Integrations

[

Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Asana](https://www.capterra.com/p/184581/Asana-PM/)

## Support, customer service and training options

Customer Service

4.7 (124)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (124)

4.7

Based on 124 reviews

## User reviews

Overall rating

4.7

Based on 175 reviews

Filter by rating

5(129)

4(45)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

TM

Toni M.

Head of Customer Experience

Electrical/Electronic Manufacturing

### "Solid crowd-translation site "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

March 30, 2026

I'm a translator for Lichess and I'm using Crowdin since almost ten years or so. While I like to help to contribute to an open source chess site, all the other systems and functions of Crowdin like Tasks, TM,MT, Glossaries are a waste of time.

Pros

I like the most the automatic mail notifications when new translations are available. This way I never miss any new translations.

Cons

All the eco-system around the core product, like AI translations (that never work), Context pages, all unnecessary at least for my use case.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MA

Manisha A.

Freelance Translation

Individual & Family Services

### "Freelance Translation in the language pair from English to Hindi"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

March 20, 2026

Crowdin is Overall very good. It is easy to understand and covers all translation aspects. It helped me a lot in translation memory.

Pros

User Interface:- It has very good User Interface. Very good working and easy understanding. It gives memory translation.

Cons

Learning Curve: I have not seen relearning curve in the system which has not available for future needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RV

Radek V.

Frontend developer

Financial Services

### "Good community first system "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

March 11, 2026

Good community driven system to translate a service/software. You can pick desired languages and let volunteers from community to fill in missing translations.

Pros

Good user interface inside dictionary editor. You can also document each translation term with description and even image, so any translator that then do or review the translation have a good context.

Cons

If you want instant translation of you app - you can order it (even from different providers). The price of paid translations from professionals is quite steep.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JB

Jose B.

Software Engineer

Computer Games

### "Crowdin, probably the best localisation platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 2, 2026

Very good. I even had the opportunity to speak to the support team sometimes, and they were very friendly and easy to talk to.

Pros

There are several things I love about Crowdin. For one, over the 8+ years I've been using the platform, I've always found it's amazing how easy it is to collaborate with other translators across multiple projects via the discussions tab on each string. Whenever there's something going on, I receive an e-mail about it, and I can focus on getting things resolved. Fast and easy. I come from a software developer's perspective, and I have used Crowdin to create and manage projects (thanks to Crowdin's amazing policy of free projects for open-source initiatives). In this position, you're often faced with the challenge of introducing your user base and collaborators to the platform where they will be handling translations, and I can assure you that Crowdin has been by far the easiest and most intuitive space for regular users, who may not have any background whatsoever in localisation, to contribute their grain of sand towards translating a project. Pretty much every language on earth is supported, and if the language you want isn't there, the Crowdin team can evaluate whether it'd be feasible to add it to the main platform. Also speaking from the perspective of a project owner rather than a translator, integrating Crowdin with my projects using their Git widgets functionality has been an absolute relief. All the effort we had to put into maintaining translations via static files and complicated systems is gone, and we can focus on building software whilst our user base translates it! One could write a small book or documentation page with a few sections with everything good about Crowdin, so I would simply advice anybody who hasn't tried it before to simply go ahead and sign up! If you feel like translating is something you're interested in, then go ahead and contribute to a project you find interesting. I for one started using Crowdin because of Minecraft and haven't stopped since! Overall I think Crowdin has made many good decisions in time, and they continue to strive as probably the #1 localisation platform.

Cons

There are two specific things I dislike about Crowdin: 1. The overall restyling of the platform that was implemented some years ago. Icons and text borders started to become roundish; things were de-centred for no apparent reason... just, why? You could have kept it perfect! 2. The removal of national flags. To me as a translator and proofreader, this change has made the experience of finding a language incredibly painful. Now imagine how it looks for new contributors who see the project page for the first time and see a bunch of grey flags with random letters all over them... this really discourages people who may have otherwise stayed, having clicked on their own country's flag to take a peek...

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CD

Chiara D.

Product Manager

Hospitality

### "Easy to use as a translator"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

March 2, 2026

Overall, I’ve had a good experience with Crowdin. It’s a solid tool with useful features, especially around AI translations and translation memory. It’s not perfect, but it works well for what we need.

Pros

I like that Crowdin lets you use different AI translation providers like DeepL and Google. Different tools work better for different languages, so having that flexibility is really helpful. It makes it easier to get strong first drafts. The translation memory is also a big plus. It saves time and keeps wording consistent across the product, especially for repeated terms.

Cons

The UI is okay, but it can feel a bit convoluted at times. It’s not always obvious where things sit or which setting you need. From what I’ve heard from developers, adding and managing keys can also feel quite clunky. It’s a bit frustrating that keys have to be merged into master before they’re available, instead of being live straight away. That can slow things down.

Switched from

[Locize](https://www.capterra.com/p/180753/Locize/)

price but cant remember as some time ago

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Al A.

Specialist

Civil Engineering

### "A platform with Clean dashboard"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 2, 2026

Overall, a smooth platform for localization. Clean dashboard. I'd recommend others to use this tool.

Pros

Crowdin is an easy-to-use localization platform with a simple interface and a gentle learning curve. It’s easy to move between segments. I used it for a South Asian language localization, and the suggested translations during the process were fairly accurate and helpful.

Cons

The platform has limits when handling Bengali punctuation. It does not recognize that the Bengali full stop (।) is different from the English period (.). Also, placing HTML tags within Bengali sentences is difficult because Bengali sentence structure is different from English.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AD

Alfonso D.

Translator

Translation and Localization

### "Good for crowdsourcing, although not the best for advanced managing"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 26, 2026

I like Crowdin and I used it in the past to manage a multilanguage crowdsourcing projects, and also with some agencies, with good results.

Pros

I like the fact that you can easily manage multiple people translating, and export bilinguals files.

Cons

One thing I do not like very much is the fact that there aren't very advanced filters to keep track of bigger projects.

Alternatives considered

[memoQ TMS](https://www.capterra.com/p/162762/memoQ/)

[XTM Cloud](https://www.capterra.com/p/157254/XTM-Cloud/)

[Smartcat](https://www.capterra.com/p/155255/smartCAT/)

Reasons for choosing Crowdin

I think Crowdin is most useful among those for crowdsourced translation efforts.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SK

Sami K.

Nerd

Information Technology and Services

### "Robust and Efficient Localization Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 26, 2026

My overall experience has been highly productive. Crowdin effectively bridges the gap between developers and translators, transforming localization from a manual bottleneck into a streamlined, continuous process. It is a robust, scalable platform that saves time and improves translation quality.

Pros

Crowdin provides excellent collaboration tools and an intuitive interface for translation teams. The seamless integration with version control systems, such as GitHub and GitLab, significantly automates the localization workflow. Additionally, the Translation Memory and centralized glossary features are highly reliable and ensure consistency across large-scale projects.

Cons

Configuring complex workflows and mastering the more advanced automation features can present a steep learning curve for new administrators. Navigating very large project structures can also feel slightly cluttered at times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AG

Ahiel G.

BE engineer

Financial Services

### "The Key to Simple Mass Translation"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

February 19, 2026

Pros

The simplicity of massive translation.Crowdin provides an editor where translators can see the actual UI of the app or website as they work.

Cons

It takes time to find the location of the translations in the side menus, especially in the different languages. Sometimes switching between projects and files makes it difficult for the user, and even I, as an experienced user, sometimes get confused until I find what I'm looking for. I would be happy if there was an option for automatic translation and its approval by the user.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MB

Muhammad B.

Powerful Localization Platform for Collaborative Teams

Computer Software

### "Powerful Localization Platform for Collaborative Teams"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 28, 2026

Overall, my experience with Crowdin has been very positive. It’s a powerful and reliable platform for localization projects, especially for teams working on multilingual products. Once you get used to the workflow, it significantly improves productivity and collaboration between translators, developers, and project managers.

Pros

Crowdin makes localization and translation management very efficient. I really like the intuitive interface, real-time collaboration features, and how easy it is to manage multiple languages in one place. Integrations with other tools and version control systems are also very helpful and save a lot of time.

Cons

Some advanced features take time to fully understand, especially for new users. The pricing can also feel a bit high for small teams or individual users, and the interface may feel slightly overwhelming at first due to the number of options available.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/163509/Crowdin/reviews/)

Popular comparisons

[Localize vs Crowdin](https://www.capterra.com/compare/163509-186742/Crowdin-vs-Localize)[GlobalLink vs Crowdin](https://www.capterra.com/compare/163509-186568/Crowdin-vs-Globallink)[Lokalise vs Crowdin](https://www.capterra.com/compare/162858-163509/Lokalise-vs-Crowdin)[Phrase Localization Platform vs Crowdin](https://www.capterra.com/compare/163509-276186/Crowdin-vs-Phrase)[DeepL Pro vs Crowdin](https://www.capterra.com/compare/163509-219412/Crowdin-vs-DeepL-Pro)

[Smartcat vs Crowdin](https://www.capterra.com/compare/155255-163509/smartCAT-vs-Crowdin)[Weglot vs Crowdin](https://www.capterra.com/compare/163509-200736/Crowdin-vs-Weglot)[Text United vs Crowdin](https://www.capterra.com/compare/151882-163509/Text-United-Software-vs-Crowdin)[Localazy vs Crowdin](https://www.capterra.com/compare/163509-204830/Crowdin-vs-Localazy) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)