# WeTravel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WeTravel the right Tour Operator solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163474/WeTravel/reviews --- WeTravel 4.8 (524) [View alternatives](https://www.capterra.com/p/163474/WeTravel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Reviews of WeTravel Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SM Sherry M Executive ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Our company absolutely loves WeTravel for making it easy for our customers to pay, allowing us to build beautiful brochures and collect vital details at the time of booking. “ March 28, 2026 BG Broc G Director and OwnerEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes we will start students in the class and need to make booking and invoice and we are not able to with WT. “ December 16, 2025 BM Brian M PresidentHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Their platform offers an intuitive interface that streamlines payments, itineraries, and communication, allowing us to focus on creating unforgettable experiences for our clients.“ December 22, 2025 DM Daniel M Web and content managerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 6-12 months. “The only way to get 2, 3, 4, 5, 6, 7, 8, 9 is by setting it to “1” again. And that’s where the problem comes up: since the system presents options from 1 to 9, some clients—whether by mistake or intentionally—can still select “1” and end up paying the wrong rate (normally cheaper).“ September 25, 2025 KS Krystal S OwnerEvents Services, 2 - 10 employeesUsed the software for: 6-12 months. “My favorite thing is being able to offer payment plans and modify them as needed and also make custom payment plans for certain regaistrants if they need more time to pay for a trip.“ September 25, 2025 AC Andres C OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “They have blocked transactions already on the way to the bank, denied me information from the bank where the dispute was done, sadly I had to file a report to the FTC and now taking legal action.“ October 17, 2024 Louisa C Customer Success ManagerRetail, 10,001+ employeesUsed the software for: Less than 6 months. “WeTravel is incredible tool which allowed for a more enjoyable booking process for my team members, as well as more detailed, fun to digest information about the travel options“ August 31, 2024 PB Paola B DirectorEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “The commissions are excessive, this is a recurring comment from the clients.“ January 19, 2026 ## Showing most helpful reviews Showing 1-25 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gilbert J. Founder CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Grateful to Wetravel!" December 16, 2025 5.0 Working with \[sensitive content hidden\] has been excellent, she is a extremely knowledgeable and helpful with all the information to help us in every way and always available. thank you \[sensitive content hidden\] Pros We travel has been an excellent tool for our company and for our travelers, the software is extremely friendly to use, could create a full itinerary in 15 minutes which saves you so much time. Its a great value for money and the excellent and easy access to book , pay, transfer money and accept all methods of payment. Cons I have nothing to dislike at this point, everything has been positive and I like the continuously improvement to the software and possibilities. Switched from [Travefy Agent](https://www.capterra.com/p/148927/Travefy-Agent/) I didn't like the software and was not convinced Review Source SM Sherry M. Executive Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "WeTravel is continually growing into the perfect travel booking tool" March 28, 2026 5.0 Overall our company has been loving WeTravel. WeTravel has been continually growing and changing and listens to their customer's needs Pros Our company absolutely loves WeTravel for making it easy for our customers to pay, allowing us to build beautiful brochures and collect vital details at the time of booking. Customer Support from WeTravel for our company goes above and beyond. Cons Currently the cons of WeTravel include not being able to stop and save during the booking process, not having clear invoices that are fully customizable and confusion for booked customers to get into and alter their bookings. Switched from [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) We still use Zoho Invoice for the presentation, but needed to add WeTravel for the brochure capability and accepting payments. Review Source Joseph V. President Executive Office Used the software for: 1-2 years ### "STAY AWAY! They don't release funds!" July 16, 2025 1.0 Pros The trip platform is nice and easy to work with. I wish I could say the same for the main office who runs the actual company. Read our cons section below. Cons Payments and main customer service is horrible. It took days which turned into a week plus to have accounts verified. Eventually we had to refund customers and go with a different platform. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Because WeTravel is unprofessional and I would HIGHLY tell anyone to avoid them. Review Source AO Adrian O. Marketing and Communications Manager Education Management Used the software for: 6-12 months ### "An Intuitive, Reliable, and User-Centered Platform for Travel Providers" December 19, 2025 5.0 Our overall experience with WeTravel has been excellent. As providers, it has simplified our internal workflows while greatly improving the user experience for our customers. From trip creation to checkout and payment management, everything feels well thought out and efficient. The platform continues to evolve, and the proactive communication and support from the WeTravel team, again, especially our collaborator \[sensitive content hidden\], make us feel supported and confident in using the platform long-term. Pros What we like most about WeTravel is how intuitive and powerful it is for both operations and the end user. The reporting tools are extremely useful and give us clear visibility over payments and performance. Creating both general trips and individual trips is simple and flexible, and the ability to add custom tasks and questions has significantly improved our user journey. These features make the checkout process on our website smooth, clear, and stress-free for participants. Managing the funds we receive is also very easy and transparent, which saves us a lot of time and reduces errors. On top of that, the constant and outstanding support from \[sensitive content hidden\] has been invaluable, she keeps us informed about important updates and improvements that could impact or enhance our operations. Cons Honestly, there is very little to dislike. Occasionally, some advanced features require a short learning curve at the beginning, but the support team and available resources make this easy to overcome. Additionally, while the reports are extremely useful, we would love to have more detailed breakdowns; such as dropdowns showing how many add-ons were purchased, rather than only total quote numbers. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) The fees and overall maintenance costs, as well as the opportunity for more robust website integration options. Review Source DM Daniel M. Web and content manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "review after about 1 year of use" September 25, 2025 5.0 Great but it can be even better, as we are not using all the tools that the system provides, but it is because we do not need all of them, however the ones we use can be still improved Pros The technical support, the closeness with the account managers (so far only two but great people), the level of automatization it provides, the constant improvements, the WT Academy Cons The issue is that the number of participants per package cannot be configured in a way that works correctly for us. Example: The first package is “1 participant for morning tour.” Here we set “1” as participants per booking and that works fine (even if the system allows it to go up to 9, which is the maximum number of participants we set for this trip—but in reality the maximum for this package should be 1). The second package is “2–9 participants for morning tour.” Ideally, this should allow any number from 2 to 9. But if we set “2” as the participants per booking, the system only offers 2, 4, 6, 8, etc. as options. The only way to get 2, 3, 4, 5, 6, 7, 8, 9 is by setting it to “1” again. And that’s where the problem comes up: since the system presents options from 1 to 9, some clients—whether by mistake or intentionally—can still select “1” and end up paying the wrong rate (normally cheaper). Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) basically no support, not too intuitive, a bit old fashioned, there were workarounds but not for everybody Review Source VR Verified Reviewer Owner Business Supplies and Equipment Used the software for: 2+ years ### "Long live the Wetravel" December 17, 2025 5.0 Dynamic and always growing, we look forward to having the supplier management process and other fetures Pros Perfect Customer Support and Payment Processing, now is time to develop the supplier management process Cons Sometimes the time to acquire a SEPA transfer is too long, maybe can be optimized 6 days is too many but it's a detail, Alternatives considered [Ezus](https://www.capterra.com/p/190113/Esus/) Reason for choosing WeTravel We choose to use Wetravel for payment process and we choose Ezus for supplier management process and reservation process...waiting that Wetravel have it Review Source BG Broc G. Director and Owner Education Management Used the software for: 1-2 years ### "Great customer service but doesn't work well for my needs" December 16, 2025 4.0 Excellent customer service, nice payment processing. The experience has been good, just wish I could make better use of the product. Pros payment processing is convenient for me. Customer support is also super helpful. Not sure if it has been helpful in my case to not send a link to book. Cons For my needs at least, not enough flexibility to do what I need to do. For example, the ability to book a date/program in the past. Sometimes we will start students in the class and need to make booking and invoice and we are not able to with WT. Not being able to separate customers by start date/event would also be super helpful for me. I realize we are using WT as it was not intended so it has been difficult and I still have to juggle WT and a separate CRM Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched to GoHighLevel since I am unable to use WT as a stand alone Review Source Jenny Z. Tour Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "5 Stars, there is always tweaking to be done but that never ends....." August 20, 2025 5.0 Overall it has been really good. I have enjoyed working with (previously \[sensitive content hidden\] ) and now \[sensitive content hidden\] , they are both very easy to get along with which makes meetings with them enjoyable. So any issues that I have flagged, I feel like I have been heard and they have been dealt with quickly. Pros WeTravel is very clean and easy to use. It is simple to use from the back side even as a complete novice. Whenever I have had a question, the Team at WeTravel have been fast to respond and have been very helpful. Booking meetings with them is also uncomplicated. Cons I haven't enjoyed repeatedly inputting questions into the participant section. After over 200 tours this year, I can do it with my eyes closed at this point. I have flagged this and Nik has found a work around for me to help with this tedious part. Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) This makes more sense. Everything is together in one place Review Source DS David S. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "The Perfect Solution for Booking and Billing in the Travel Industry" June 20, 2025 5.0 We are a tour operator providing group tours to Europe. Our business has grown steadily since COVID shut us down for 2½ years. Since then, we have struggled to develop a website that integrates the required aspects suitable for the travel industry. Most importantly, the booking and billing aspects. After months of expense and frustration, we found WeTravel. Within a few short weeks of highly professional training and support, our company is now fully engaged in their services. We would especially like to acknowledge \[sensitive content hidden\] for her help in designing a custom program specifically tuned to our company's needs. I would further like to acknowledge and thank \[sensitive content hidden\] for the personalized, ongoing support she provides to upgrade and improve the services WeTravel provides to our company. Pros Everything, especially the payment plan with extended payment options, allows clients to make their payments in affordable increments. Additionally, their customer support is 5-star. Cons I wish they would also do travel industry websites. I would love to see them give their customers an easy way of building and maintaining a website that fully, automatically, and seamlessly integrates with their unrivaled booking and billing and customer portal functionality. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) It was not suitable for our industry. It is designed for retail products. Review Source ED Elise D. CEO Entertainment Used the software for: 6-12 months ### "La Douce Peru - happy client" October 11, 2025 5.0 We have not experieced any major issues so far. We hope to be able to continue collaborating with WeTravel in the future! Pros Very responsive - a lot of features on the platform - no fixed membership fee on the basic program - have not experienced any mayor issues so far Cons The fact that there is only a version in English. I wish we could make a brochure which is totally in French, Dutch or German Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing WeTravel WeTravel does not have a fixed mensual fee in the basic option. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) High fees of Paypal to receive funds and to withdraw funds Review Source RS Richie S. President Sports Used the software for: 6-12 months ### "Very useful!" January 25, 2025 5.0 \[sensitive content hidden\] is my account manager and answers every question I have. I very much appreciate her guidance! Pros Ease of use and the growth they display with new features. Cons There really isn't anything I could complain about. They are always upgrading their features to make things better. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) This has many more features and allows me to stay more organized. Review Source HE Hassane E. Owner founder Hospitality Used the software for: Less than 6 months ### "Excellent so far." March 4, 2025 5.0 We've had a very pleasant experience so far. Our account manager, \[sensitive content hidden\], has been exceptional. He's always available, responsive, and willing to answer any questions we may have. His accommodating and patient approach has made the process seamless and enjoyable. Pros Secure payment options, including online payment links and domestic and international wire transfers, very convenient and reliable Cons I find the itinerary/proposal building layout to be somewhat lacking in visual appeal compared to other platforms. Alternatives considered [Travefy Agent](https://www.capterra.com/p/148927/Travefy-Agent/) Reason for choosing WeTravel Every platform has its unique strengths, and each excels in different areas. Review Source RP Rene P. Chief Travel Officer Leisure, Travel & Tourism Used the software for: 2+ years ### "WeTravel and Dream-Travel International Corp" March 2, 2025 5.0 After COVID, we had to rebuild our business from the ground up, and finding a new way to operate was crucial. WeTravel played a key role in that transition, providing the tools and support we needed to streamline our processes. I’m incredibly grateful to have found this platform—it not only simplifies operations but also fosters a sense of community. On top of that, their pricing is excellent, making it an invaluable resource for my travel agency. Pros I love WeTravel’s seamless reservation system, which automates essential tasks like invoicing, making trip management effortless. The itinerary feature is incredibly flexible, allowing me to create and customize programs with ease. Their customer support is outstanding—I always receive prompt, helpful responses, even when I ask the same question more than once. Overall, WeTravel simplifies my workflow, enhances organization, and provides excellent support, making it an invaluable tool for my travel business. Cons There isn’t much I dislike about WeTravel. Like any platform, there’s always room for improvement, but the team is proactive in making enhancements. They listen to feedback, address concerns, and continuously work on refining the system, which I truly appreciate. Review Source BAR Beth Anne R. Director of Sales Leisure, Travel & Tourism Used the software for: 6-12 months ### "Success was in the Support!" January 9, 2026 5.0 For our business it has certainly been a steep learning curve that would not have been as easy if it wasn’t for \[sensitive content hidden\] and the integration team support. I would have to say it has allowed us to grow our business faster but we could not have done it without the personal support. We are a small business with some unique needs that need some finesse. I would like to see the ability to add some more personalized features based on individual companies needs. Pros The ease of use and the responsiveness of the team when I need assistance. \[sensitive content hidden\] have always been quick to respond to make sure we can help our guests. Cons Some processes are not as intuitive as I would like nor as easily adapted to our specific business. But \[sensitive content hidden\] always help me understand the “How’s” and “Why’s” and that make it easier. Review Source DO Daniela O. Reservations Manager Hospitality Used the software for: I used a free trial ### "Good platform with amazing support" August 29, 2025 5.0 Overall, it’s been a great experience. The platform makes our booking process easier, our guests find it simple to use, and the customer support is honestly one of the best parts. Even when we’ve hit roadblocks, the support team has helped us figure things out quickly. It feels like the platform is constantly evolving and adapting, which makes us confident in using it long-term. Pros The customer service is excellent. Anytime we’ve run into obstacles while adapting the platform to our services, Mali has been incredibly quick and helpful in finding solutions. We recently upgraded and the “Book Now” button has made the booking process much faster and smoother for our clients. I will also highlight that everything is super intuitive, so when setting up new trip pages or embedding it onto the website it's all been super easy to know how to. Cons The inventory feature feels a bit limited for our needs in certain ways, it has worked for our live book now feature and control our inventory, but we’d love more flexibility with setting maximums and minimums in certain options. That sai the WeTravel team is always open to feedback and genuinely works on improving features based on what users ask for, which we really appreciate. Review Source PTM Phieldine Theresia M. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Seamless Booking Experience with Outstanding Support" June 13, 2025 5.0 My experience with WeTravel has been fantastic. The platform is user-friendly, and it truly makes managing bookings and payments so much easier. What stood out most for me was the exceptional support—I absolutely loved working with \[sensitive content hidden\] . I trusted him from the word go. He was knowledgeable, responsive, and genuinely cared about helping my business succeed. WeTravel has been a great partner, and I look forward to growing with them. Pros I really appreciate the seamless payment gateway and how easy it is to receive payments from clients around the world. The customer support I received from \[sensitive content hidden\] was impeccable—he was always responsive, knowledgeable, and incredibly helpful. The training provided was also clear and thorough, making the whole onboarding process smooth and stress-free. Cons The bank transfer process can sometimes be a bit inconvenient, especially when dealing with certain local banks or longer processing times. A more streamlined payout system would definitely improve the overall experience. Review Source MS Marcus S. Office Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Love WeTravel" January 2, 2026 5.0 I think it's amazing. Has made my job 1000% easier. I can't imagine booking travel any other way. Can't wait to see what 2026 has instore. Pros Fast, and extremely easy to use and setup. I believe Mali Colmenares has helped up big time. She's such a delight, wonderful, and so helpful! Cons Can't think of any to be honest. I think anytime I have an issue, I am able to find it in the help center, or reach out to Mali Colmenares and she is fast and responds quickly. Review Source NA Nixon A. Sales Law Practice Used the software for: 6-12 months ### "\[sensitive content hidden\] the best" May 7, 2025 5.0 It is great i love we travel.it is supper easy to use and also the support is the best Pros The cusomer service, \[sensitive content hidden\] is the best, she is always there to helpy out with anything Cons We need a we travel card for Peruvian companies Review Source Damien S. Owner and Operator Leisure, Travel & Tourism Used the software for: 6-12 months ### "I would 100% choose WeTravel" January 23, 2025 5.0 I cannot fault the program or the people. Pros I had been looking for a secure and easy to use online booking system for my travel business. I was recommended WeTravel and I can say categorically it was the absolute right choice for Poland At War Tours. All the features work as they should and the team are so friendly and responsive. Cons Like many online products there can be bugs that you need to iron out and learn how to use. But once you get the hang of it, you wonder why it was ever confusing :-) You also get to play with the system and get things just right before launching. This cuts out any end user issues. Review Source MY Mateo Y. Sales Manager Hospitality Used the software for: 2+ years ### "GREAT EXPERIENCE WITH WETRAVEL!" April 22, 2025 5.0 Pros WeTravel is an easy and effective way to organize payments and tours for all our passengers. Cons We have liked our experience overall, maybe the only change would be a more direct way to delete past tours. Review Source JPM Juan Pablo M. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "100% recommended for travel companies" March 12, 2025 5.0 Great software and great service. Ideal for guests and suppliers Pros Full functioning travel software for all kinds of travel companies Cons some issues not solved, like a good search engine for tours Review Source CN Cintia N. Assistant director Education Management Used the software for: 6-12 months ### "We travel - Nosara Spanish Institute" March 6, 2025 5.0 Some specific things we need for our business are missing, but the features we use, and need have been easy to use. Pros Trips are easy to create; we haven't had any issues with the links to access the packages or with payments. We are very grateful for \[sensitive content hidden\]'s help during the learning process. Cons That we cannot see the specific names of the students for each trip of the week, only the name of the trip. Review Source AC Ariel C. CFO Leisure, Travel & Tourism Used the software for: 2+ years ### "Useful tool, great supoort team" December 18, 2024 5.0 Easy to use, easy to solve any issues with the support team. Pros Close and friendly support team. Fluid navigation on the platform. Cons Fees, ha! I would love credit card fees to be slightly lower... Review Source NG Nick G. Director of Operations Performing Arts Used the software for: 2+ years ### "Great Service for Travel Groups!" January 19, 2025 5.0 Great! The team at WeTravel offer a great product and great service. Pros Ease of set-up and distribution, Great customer service, and regularly updated with new features Cons Backend information and access is cumbersome Review Source JB Jim B. President Sports Used the software for: 2+ years ### "WeTravel Springboards Productivity" December 10, 2024 5.0 Utilization of WeTravel served as a significant springboard for our tour promotions and productivity. Pros Presentation of tours. Data collection. Workshops. Efficient timesaver. Cons Ability to make a few adjustments to tour presentations - especially for student based tours. 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