# WeTravel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WeTravel the right Tour Operator solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163474/WeTravel/reviews --- WeTravel 4.8 (524) [View alternatives](https://www.capterra.com/p/163474/WeTravel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Reviews of WeTravel Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SM Sherry M Executive ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Our company absolutely loves WeTravel for making it easy for our customers to pay, allowing us to build beautiful brochures and collect vital details at the time of booking. “ March 28, 2026 BG Broc G Director and OwnerEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes we will start students in the class and need to make booking and invoice and we are not able to with WT. “ December 16, 2025 BM Brian M PresidentHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Their platform offers an intuitive interface that streamlines payments, itineraries, and communication, allowing us to focus on creating unforgettable experiences for our clients.“ December 22, 2025 DM Daniel M Web and content managerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 6-12 months. “The only way to get 2, 3, 4, 5, 6, 7, 8, 9 is by setting it to “1” again. And that’s where the problem comes up: since the system presents options from 1 to 9, some clients—whether by mistake or intentionally—can still select “1” and end up paying the wrong rate (normally cheaper).“ September 25, 2025 KS Krystal S OwnerEvents Services, 2 - 10 employeesUsed the software for: 6-12 months. “My favorite thing is being able to offer payment plans and modify them as needed and also make custom payment plans for certain regaistrants if they need more time to pay for a trip.“ September 25, 2025 AC Andres C OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “They have blocked transactions already on the way to the bank, denied me information from the bank where the dispute was done, sadly I had to file a report to the FTC and now taking legal action.“ October 17, 2024 Louisa C Customer Success ManagerRetail, 10,001+ employeesUsed the software for: Less than 6 months. “WeTravel is incredible tool which allowed for a more enjoyable booking process for my team members, as well as more detailed, fun to digest information about the travel options“ August 31, 2024 PB Paola B DirectorEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “The commissions are excessive, this is a recurring comment from the clients.“ January 19, 2026 ## Showing most helpful reviews Showing 1-25 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gilbert J. Founder CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Grateful to Wetravel!" December 16, 2025 5.0 Working with \[sensitive content hidden\] has been excellent, she is a extremely knowledgeable and helpful with all the information to help us in every way and always available. thank you \[sensitive content hidden\] Pros We travel has been an excellent tool for our company and for our travelers, the software is extremely friendly to use, could create a full itinerary in 15 minutes which saves you so much time. Its a great value for money and the excellent and easy access to book , pay, transfer money and accept all methods of payment. Cons I have nothing to dislike at this point, everything has been positive and I like the continuously improvement to the software and possibilities. Switched from [Travefy Agent](https://www.capterra.com/p/148927/Travefy-Agent/) I didn't like the software and was not convinced Review Source SM Sherry M. Executive Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "WeTravel is continually growing into the perfect travel booking tool" March 28, 2026 5.0 Overall our company has been loving WeTravel. WeTravel has been continually growing and changing and listens to their customer's needs Pros Our company absolutely loves WeTravel for making it easy for our customers to pay, allowing us to build beautiful brochures and collect vital details at the time of booking. Customer Support from WeTravel for our company goes above and beyond. Cons Currently the cons of WeTravel include not being able to stop and save during the booking process, not having clear invoices that are fully customizable and confusion for booked customers to get into and alter their bookings. Switched from [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) We still use Zoho Invoice for the presentation, but needed to add WeTravel for the brochure capability and accepting payments. Review Source Joseph V. President Executive Office Used the software for: 1-2 years ### "STAY AWAY! They don't release funds!" July 16, 2025 1.0 Pros The trip platform is nice and easy to work with. I wish I could say the same for the main office who runs the actual company. Read our cons section below. Cons Payments and main customer service is horrible. It took days which turned into a week plus to have accounts verified. Eventually we had to refund customers and go with a different platform. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Because WeTravel is unprofessional and I would HIGHLY tell anyone to avoid them. Review Source PV Paola V. Comercial manager Hospitality Used the software for: 1-2 years ### "the easy, truly and friendy payment app!" December 29, 2025 5.0 We had a great relationship for five years. The staff have always been very responsive and helpful. It´s a great tool to receive money from abroad. Pros I like very much the new payment link option that the platform offers because it´s an easy and fast way to charge for special items, such as an extra night of accommodation or an airport transfer, without the necessity of creating a whole trip. Cons We had some problems with some clients choosing the wire transfer option, but they couldn´t finish the process. Review Source AO Adrian O. Marketing and Communications Manager Education Management Used the software for: 6-12 months ### "An Intuitive, Reliable, and User-Centered Platform for Travel Providers" December 19, 2025 5.0 Our overall experience with WeTravel has been excellent. As providers, it has simplified our internal workflows while greatly improving the user experience for our customers. From trip creation to checkout and payment management, everything feels well thought out and efficient. The platform continues to evolve, and the proactive communication and support from the WeTravel team, again, especially our collaborator \[sensitive content hidden\], make us feel supported and confident in using the platform long-term. Pros What we like most about WeTravel is how intuitive and powerful it is for both operations and the end user. The reporting tools are extremely useful and give us clear visibility over payments and performance. Creating both general trips and individual trips is simple and flexible, and the ability to add custom tasks and questions has significantly improved our user journey. These features make the checkout process on our website smooth, clear, and stress-free for participants. Managing the funds we receive is also very easy and transparent, which saves us a lot of time and reduces errors. On top of that, the constant and outstanding support from \[sensitive content hidden\] has been invaluable, she keeps us informed about important updates and improvements that could impact or enhance our operations. Cons Honestly, there is very little to dislike. Occasionally, some advanced features require a short learning curve at the beginning, but the support team and available resources make this easy to overcome. Additionally, while the reports are extremely useful, we would love to have more detailed breakdowns; such as dropdowns showing how many add-ons were purchased, rather than only total quote numbers. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) The fees and overall maintenance costs, as well as the opportunity for more robust website integration options. Review Source DM Daniel M. Web and content manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "review after about 1 year of use" September 25, 2025 5.0 Great but it can be even better, as we are not using all the tools that the system provides, but it is because we do not need all of them, however the ones we use can be still improved Pros The technical support, the closeness with the account managers (so far only two but great people), the level of automatization it provides, the constant improvements, the WT Academy Cons The issue is that the number of participants per package cannot be configured in a way that works correctly for us. Example: The first package is “1 participant for morning tour.” Here we set “1” as participants per booking and that works fine (even if the system allows it to go up to 9, which is the maximum number of participants we set for this trip—but in reality the maximum for this package should be 1). The second package is “2–9 participants for morning tour.” Ideally, this should allow any number from 2 to 9. But if we set “2” as the participants per booking, the system only offers 2, 4, 6, 8, etc. as options. The only way to get 2, 3, 4, 5, 6, 7, 8, 9 is by setting it to “1” again. And that’s where the problem comes up: since the system presents options from 1 to 9, some clients—whether by mistake or intentionally—can still select “1” and end up paying the wrong rate (normally cheaper). Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) basically no support, not too intuitive, a bit old fashioned, there were workarounds but not for everybody Review Source VR Verified Reviewer Owner Business Supplies and Equipment Used the software for: 2+ years ### "Long live the Wetravel" December 17, 2025 5.0 Dynamic and always growing, we look forward to having the supplier management process and other fetures Pros Perfect Customer Support and Payment Processing, now is time to develop the supplier management process Cons Sometimes the time to acquire a SEPA transfer is too long, maybe can be optimized 6 days is too many but it's a detail, Alternatives considered [Ezus](https://www.capterra.com/p/190113/Esus/) Reason for choosing WeTravel We choose to use Wetravel for payment process and we choose Ezus for supplier management process and reservation process...waiting that Wetravel have it Review Source BG Broc G. Director and Owner Education Management Used the software for: 1-2 years ### "Great customer service but doesn't work well for my needs" December 16, 2025 4.0 Excellent customer service, nice payment processing. The experience has been good, just wish I could make better use of the product. Pros payment processing is convenient for me. Customer support is also super helpful. Not sure if it has been helpful in my case to not send a link to book. Cons For my needs at least, not enough flexibility to do what I need to do. For example, the ability to book a date/program in the past. Sometimes we will start students in the class and need to make booking and invoice and we are not able to with WT. Not being able to separate customers by start date/event would also be super helpful for me. I realize we are using WT as it was not intended so it has been difficult and I still have to juggle WT and a separate CRM Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched to GoHighLevel since I am unable to use WT as a stand alone Review Source Jenny Z. Tour Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "5 Stars, there is always tweaking to be done but that never ends....." August 20, 2025 5.0 Overall it has been really good. I have enjoyed working with (previously \[sensitive content hidden\] ) and now \[sensitive content hidden\] , they are both very easy to get along with which makes meetings with them enjoyable. So any issues that I have flagged, I feel like I have been heard and they have been dealt with quickly. Pros WeTravel is very clean and easy to use. It is simple to use from the back side even as a complete novice. Whenever I have had a question, the Team at WeTravel have been fast to respond and have been very helpful. Booking meetings with them is also uncomplicated. Cons I haven't enjoyed repeatedly inputting questions into the participant section. After over 200 tours this year, I can do it with my eyes closed at this point. I have flagged this and Nik has found a work around for me to help with this tedious part. Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) This makes more sense. Everything is together in one place Review Source DS David S. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "The Perfect Solution for Booking and Billing in the Travel Industry" June 20, 2025 5.0 We are a tour operator providing group tours to Europe. Our business has grown steadily since COVID shut us down for 2½ years. Since then, we have struggled to develop a website that integrates the required aspects suitable for the travel industry. Most importantly, the booking and billing aspects. After months of expense and frustration, we found WeTravel. Within a few short weeks of highly professional training and support, our company is now fully engaged in their services. We would especially like to acknowledge \[sensitive content hidden\] for her help in designing a custom program specifically tuned to our company's needs. I would further like to acknowledge and thank \[sensitive content hidden\] for the personalized, ongoing support she provides to upgrade and improve the services WeTravel provides to our company. Pros Everything, especially the payment plan with extended payment options, allows clients to make their payments in affordable increments. Additionally, their customer support is 5-star. Cons I wish they would also do travel industry websites. I would love to see them give their customers an easy way of building and maintaining a website that fully, automatically, and seamlessly integrates with their unrivaled booking and billing and customer portal functionality. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) It was not suitable for our industry. It is designed for retail products. Review Source HE Hassane E. Owner founder Hospitality Used the software for: Less than 6 months ### "Excellent so far." March 4, 2025 5.0 We've had a very pleasant experience so far. Our account manager, \[sensitive content hidden\], has been exceptional. He's always available, responsive, and willing to answer any questions we may have. His accommodating and patient approach has made the process seamless and enjoyable. Pros Secure payment options, including online payment links and domestic and international wire transfers, very convenient and reliable Cons I find the itinerary/proposal building layout to be somewhat lacking in visual appeal compared to other platforms. Alternatives considered [Travefy Agent](https://www.capterra.com/p/148927/Travefy-Agent/) Reason for choosing WeTravel Every platform has its unique strengths, and each excels in different areas. Review Source KS Krystal S. Owner Events Services Used the software for: 6-12 months ### "Travel Made Easy" September 25, 2025 5.0 Overall I really love and recommend WeTravel. They continue to add value to their paid subscription but still offer immense value for their free version. It is very user friendly and easy to integrate with other software. Pros I had previously been using the free version of this product but recently decided to get the paid version to have access to more tools. I like that this website is very user friendly and easy to learn about all the tools it offers and help you integrate it into your event. I like how your events can all have the same flow and layout as your other events while still being able to customize them. My favorite thing is being able to offer payment plans and modify them as needed and also make custom payment plans for certain regaistrants if they need more time to pay for a trip. WeTravel also makes it easy to share your event link and promote it seamlessly. Cons As a new user WeTravel has a policy that funds are not availible until after my event and it was kind of difficult to get approved prior to me having my LLC and my account it still pending full approval. I do however understand why they do this, I would have liked to have known that before as for most travel events there can be upfront costs and having access to that money would be beneficial. I would also like to be able to add videos to my event page. Review Source JL Julia L. VP, Operations Sports Used the software for: 2+ years ### "A Trusted Partner for 8+ Years of Seamless Travel Booking" July 7, 2025 5.0 We’ve been using WeTravel for over 8 years, and it has consistently provided a simple, reliable, and professional booking platform for our travel packages. The platform has grown with us, evolving in ways that continue to meet our needs and improve the experience for both our team and our guests. We truly can’t recommend WeTravel enough — it’s an essential part of our business success. Pros Creating new trips is incredibly simple, which makes managing our offerings so much easier. The platform is intuitive and user-friendly — not only for us as organizers but also for our customers, who consistently comment on how smooth the booking process is. One of the things we appreciate most is how the WeTravel team is always improving the interface with thoughtful updates that truly enhance the user experience. A special shoutout to our rep, \[sensitive content hidden\], who has been nothing short of amazing! She's incredibly responsive, knowledgeable, and genuinely supportive — a true asset to the WeTravel team. Overall, WeTravel has streamlined our operations and helped us deliver a seamless, professional experience to our travelers. Highly recommended! Cons While overall our experience with WeTravel has been very positive, there are a few areas with room for improvement. Some features could benefit from more customization options to better fit the unique needs of different types of trips. Some examples of updates we would benefit from are: real-time data shown in dashboards or weekly reports of new bookings, an application for users to pull up their profile on their mobile device, etc. Additionally, occasional updates can create minor learning curves for our team, though the support we receive (especially from our rep, \[sensitive content hidden\]) helps ease that transition quickly. Review Source PA Paloma A. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great booking/travel system to work with" October 9, 2025 5.0 it is great! it helos my bussiness to be more structured and organised and look professional. We have ful control of the trip and bookings in one single site. Pros The top service and the outcome results of my request where meet. I have been working with Wetravel for several years now. Cons I still would like to upgrade to a pro account but perhaps on a lower budget. Perhaps a considerably dissccount for bringing other bussiness to sign up to Wetravel too. Review Source LA Lilliana A. General Manager Sports Used the software for: 1-2 years ### "Great addition to our business." February 18, 2025 5.0 Has been a great tool for our business, and we will continue to use it. Pros It is easy to use, looks pretty and simple for the customer. Making refunds or adjusting is quite simple. For transferring money out it is also no hassle, the platform is trustworthy. Our contact \[sensitive content hidden\] is always available and works with us with our feedback, resolve any questions, and explain new features. Our experience has been great with him, and overall with the platform. Cons Everything works great. This is not a big deal but I’d like to have a bank of images stored within the WeTravel platform that we can easily access without needing to upload them each time. I know we can copy trips and reuse images, but when creating something new, it would be helpful to have a more streamlined process, and be able to just select on the images we need that have already been stored. Currently, to view an image in full size, we have to preview it—ideally, we could simply click on it within the edit screen to see if it works. Review Source JW John W. President Consumer Services Used the software for: 1-2 years ### "We Travel-helps our office obtain and retain business" November 28, 2024 5.0 Overall happy with the product and the support from our Team Lead \[sensitive content hidden\] Pros Customizeable and professional product. We Travel has been critical in helping us aquire commercial clients for incentive travel. Cons Complicated when it comes to changing or adding banking info. Support contacts are not consistant. There can be multiple responders across the US so continuity is cumbersome when dealing with the few issues we experienced. Review Source Julian M. Managing Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Guaranteed success with WeTravel" January 23, 2025 5.0 If there were 10 stars, I would give it 10. Everything has worked very well since I have been a customer. If you work in tourism, I highly recommend this platform. Pros Amazing payment platform. I have been using it for many years and I am very happy with all the progress it has shown since I started until today. Cons Nothing in particular, as the years went by it improved day by day. I have participated in several talks to see how we could improve the service and they have succeeded. Review Source NA Nixon A. Sales Law Practice Used the software for: 6-12 months ### "\[sensitive content hidden\] the best" May 7, 2025 5.0 It is great i love we travel.it is supper easy to use and also the support is the best Pros The cusomer service, \[sensitive content hidden\] is the best, she is always there to helpy out with anything Cons We need a we travel card for Peruvian companies Review Source CG Cindy G. Founder Consumer Services Used the software for: 6-12 months ### "WeTravel promoter!" December 14, 2025 5.0 Other than the one con listed above, I am so happy with the product and people and have recommended to others. Pros It’s a easy to use, great customer support—fantastic actually—and such a professional look at feel on the public side. Cons That they wouldn’t give me any of my money until after a trip. That really squeezes young, cash-poor businesses trying to grow. Essentially I have to choose from requesting checks, or paying up front for everything, which would be 20-30k per trip! Review Source SG Susan G. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "A Happy Customer" March 11, 2025 5.0 Very easy to learn and to get started. Great payment options. Fabulous account rep on hand to help out. Pros Honestly, there are a lot of great features but the most important thing for me is to have an account rep who I can rely on to answer questions and help troubleshoot where needed. My account representative\[sensitive content hidden\] is fantastic. Cons I have started using it for my day tours and it lacks some features for that tour. One example is that if there are 10 guests on the tour, it requires individual information for each guest rather than allowing one person to sign up for everyone. Review Source JD Jeanette D. Director of Operations Music Used the software for: 6-12 months ### "WeTravel Support is Great!" January 16, 2025 4.0 wanted to take a moment to recognize \[sensitive content hidden\], our account manager, for the exceptional support she has provided. \[sensitive content hidden\] consistently demonstrates professionalism, responsiveness, and patience in every interaction. Her thorough approach ensures that all details are addressed, and her commitment to great customer service truly stands out. I feel fortunate to have \[sensitive content hidden\] as a part of our team, and her efforts are truly appreciated. Thank you for providing such excellent service! Pros WeTravel is an intuitive system and makes it easy to use. Cons Does not offer client facing capabilities to download a reservation confirmation or status of a customers account. If I have multiple week packages, I'm unable to transfer one reservation to a different week. Review Source PS Patricia S. Managing director Leisure, Travel & Tourism Used the software for: 2+ years ### "Deluxe Latinoamérica experience" March 28, 2025 4.0 It is good, quick and easy to do. We can add pictures Pros It was a solution for us to charge with credit card. It is easy and quick. The itineraries are nice Cons sometimes the cost is high and is very difficult to send money to suppliers not clients of WT. we can’t charge only for flights Review Source Sadie C. Chief Yogi and Cruise Director Leisure, Travel & Tourism Used the software for: 2+ years ### "I recommend WeTravel all the time" January 22, 2025 5.0 I have used this software for years for my retreat business and it's been a very helpful. Pros Its easy to use, there's good customer service, and they are are always making improvements. Cons The major complaint that I had, they just improved! Review Source CB Cory B. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "WeTravel is awesome " February 16, 2025 5.0 My experience has been excellent. We migrated from a clunky cobbled together onboarding process to WeTravel and it was so easy to get set up. Works amazingly well. Pros The product is fantastic and the customer support is even better! It’s so amazing to have actual human support. Amazing. Cons No cons — it’s easy to use and offers so many useful features. Review Source MD Mariano D. Manager-Owner Sports Used the software for: 2+ years ### "Fantastic experience with Wetravel " January 28, 2025 5.0 I've been receiving payments through WeTravel since 2019 and since then they have been improving and adapting the paying methods for us the tour operators. I have only good comments about Wetravel. Pros I am fascinated by the versatility and capacity to process payments. 100% adapted to the needs of tour operators. Cons Truly, I don't find now anything to improve. Review Source Similar Products Featured ## Related categories [Tour Operator](https://www.capterra.com/tour-operator-software/)[Travel Agency](https://www.capterra.com/travel-agency-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)