--- title: "WeTravel Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WeTravel the right Tour Operator solution for you? Explore 529 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163474/WeTravel/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- WeTravel 4.8 (529) [View alternatives](https://www.capterra.com/p/163474/WeTravel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of WeTravel Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews BM Brian M PresidentHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Their platform offers an intuitive interface that streamlines payments, itineraries, and communication, allowing us to focus on creating unforgettable experiences for our clients.“ December 22, 2025 AC Andres C OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “It is the result of repeated problems over a long period, including payment delays, poor communication, contradictory information, and a complete lack of accountability.“ July 28, 2026 SM Sherry M Executive ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Our company absolutely loves WeTravel for making it easy for our customers to pay, allowing us to build beautiful brochures and collect vital details at the time of booking. “ March 28, 2026 AC Andres C OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “The recurring delays, poor communication, inconsistent customer service, and repeated issues involving withheld funds have seriously affected my business.“ July 28, 2026 KS Krystal S OwnerEvents Services, 2 - 10 employeesUsed the software for: 6-12 months. “My favorite thing is being able to offer payment plans and modify them as needed and also make custom payment plans for certain regaistrants if they need more time to pay for a trip.“ September 25, 2025 Emam K CEOLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “their payment gateway, i have lost so much money because of them and no direct way to contact them, just the customer service who reply to you with templates.“ September 13, 2026 BB Britta B trips managerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “I like that WeTravel provides payment plans and deadlines, provides fundraising options, handles follow-up reminders, collects all the funds, and can be easily transferred into our CRM system.“ April 1, 2025 AC Andres C OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “Even in 2026, WeTravel still does not provide a customer support phone number. When thousands of dollars are involved, relying only on email is unacceptable.“ July 28, 2026 ## Showing most helpful reviews Showing 1-25 of 529 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mick H. Founder ### "Fantastic, Patient Support from Alana—I’ll Be Back to Register" November 12, 2026 4.5 not sur eyet, haven't proceedd all the way thru Pros Alana, the direct client rep was fantastic. Wery helpful and patient. Although I will not proceed wiht registration right now, her helpful replies have made me certain I will return to the process later when i have a bit more time. Cons review process was uncertain so nkowing the ROI on time spent resulte sin a successful approval is a blocker to prioritize this over my existing syste,ms. Review Source Gerente Administrativo Used the software for: 1-3 years ### "Super Conforme" September 29, 2026 5.0 En general la experiencia es muy positiva. Mas que nada tener gente real con quien poder conversar por telefono o por whatsapp hace que la atencion sea diferencial. Pros Las opciones que tenes para poder trabajar con el rubro del turismo y la rapida respuesta que tienen. Los fees bajos por transaccion, la posilibdad de realizar transferencias y tener clientes dentro. Cons Tal vez lo poco conocida que es por el momento en Argentina, de a poco se va a mejorar eso, creo que esa es la parte por el momento "negativa" Alternatives considered [PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[Wise](https://www.capterra.com/p/234269/Wise/) Reasons for choosing WeTravel Mas que nada la atencion al cliente que tienen, creo que por eso utilizo en un 90% de mis transacciones We Travel. Review Source Emam K. CEO Used the software for: 1-3 years ### "Very bad experience with we travel, not recommended at all." September 15, 2026 1.0 a client has disputed his meney after he finished his trip and we travel get all the moeny back to him without permitting me to prove his trip with me, not recommended at all. Pros nothing, very bad service, just escape away if you want to save your money. i have tried so many time to reach them and nothing Cons their payment gateway, i have lost so much money because of them and no direct way to contact them, just the customer service who reply to you with templates. Switched from [PayPal Payments](https://www.capterra.com/p/207944/PayPal/) i received the money in local currency and that was not useful Alternatives considered [Wise](https://www.capterra.com/p/234269/Wise/) Reasons for choosing WeTravel i thought it was secure but i was wrong in this Review Source Owner Used the software for: 1-3 years ### "Easy to use group travel management" August 1, 2026 4.0 Wetravel is great but them holding all funds was a bit excessive and made down payments on group travel experiences a bit more challenging. Pros I liked that WeTravel was easy for clients to navigate, and automated so much of the group travel process. Cons I didn’t love that it held ALL funds until after the group trip as well as had me wait so long to receive them. Review Source Response from WeTravel September 9, 2026 Hello Cami Thank you so much for taking the time to share your experience! We're really glad to hear that you found WeTravel easy for both you and your travelers to use, and that our automation helped simplify managing your group trip. We also appreciate your feedback about payout timing. We understand how important cash flow is. Our payout schedules and review processes are designed to align with industry regulations and compliance standards, helping us maintain a secure and reliable payment experience for both organizers and travelers. Your feedback is incredibly valuable, and we'll be sure to share it with our team as we continue looking for ways to improve. Thanks again for choosing WeTravel, and we hope to be part of many more successful trips! Owner Used the software for: 1-3 years ### "My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments" July 28, 2026 1.0 \# My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments I have worked with WeTravel for almost two years as a retreat organizer, processing thousands of dollars through their platform. Unfortunately, my experience has been consistently disappointing, and I can no longer recommend this company to businesses that depend on reliable payment processing. This is not based on a single incident. It is the result of repeated problems over a long period, including payment delays, poor communication, contradictory information, and a complete lack of accountability. One of the biggest issues is transparency. WeTravel's automated emails state that bank transfers generally take \*\*3–5 business days\*\*. However, when those days pass and you contact support, you may be told that the 3–5 business days only begin \*\*after an MT103 transfer document has been generated\*\*, effectively extending the waiting period well beyond what customers are initially led to expect. If this is the actual process, it should be disclosed from the beginning instead of providing misleading timelines. Customer support has also been extremely frustrating. Emails often go unanswered for days, even when the issue involves money that belongs to your business. Even in 2026, WeTravel still does not provide a customer support phone number. When thousands of dollars are involved, relying only on email is unacceptable. In my experience, agents have often provided inconsistent answers and seemed unable to resolve problems efficiently. One incident permanently damaged my trust in the company. A customer accidentally filed a chargeback because they did not recognize the transaction on their bank statement. Instead of first investigating the situation, WeTravel immediately threatened legal action unless I repaid the amount. I contacted my client directly, who confirmed it was an honest mistake and apologized. The issue was resolved because of my own efforts, yet WeTravel never acknowledged the unnecessary escalation, apologized, or compensated me for the disruption. They also continued holding two outgoing transfers during the process. I have never had a history of fraudulent transactions. The few chargebacks I have experienced were either genuine customer mistakes or situations where I was the victim of customer fraud. In one case, the customer later admitted they were wrong and paid the money back. Despite this record, WeTravel has repeatedly held my funds for extended periods without providing a clear explanation. At the time of writing this review, approximately \*\*$500\*\* of my money has been withheld for more than a month. The client completed the retreat long ago, the services were delivered, and the money belongs to my business. I have repeatedly asked for an explanation and have not received one. Small businesses depend on predictable cash flow to pay employees, suppliers, taxes, rent, and operating expenses. Delaying legitimate payments without clear communication places the financial burden entirely on the merchant. After nearly two years using this platform, I have lost confidence in WeTravel. The recurring delays, poor communication, inconsistent customer service, and repeated issues involving withheld funds have seriously affected my business. I have submitted complaints to the Better Business Bureau and the Federal Trade Commission because I believe these concerns deserve attention. My request is simple: release the funds that belong to my business, or provide a clear and timely explanation for why they are being withheld. If your business depends on receiving payments quickly and having access to responsive customer support, I encourage you to carefully evaluate the risks before choosing WeTravel. My experience has shown a pattern of poor communication, delayed payments, and a lack of accountability that I cannot recommend to other business owners. Pros How easy it is for customers to make payments among others things, I was happy for a moment but then things started to go wrong Review Source owner Used the software for: 1-3 years ### "We TROUBLE" June 14, 2026 1.0 Terrible. This is the 3rd time I encounter a problem. They are Inoperative. They lack resolution in a timely manner, and meanwhile they keep your funds for multiple days, putting you in a very bad position with your client. Pros Nothing. They doesn't have customer service. When you reach a problem there is no one to talk to. They keep holding funds that belong to my travel agency. Be aware before bringing business to We TROUBLE. There are other platforms for travel business. Even NCT is better so imagine that Cons No customer service. You cannot reach anyone. You have to send an email to info and someone in China or Singapur or maybe India will reply one day, with a non sense template not addressing your concern. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) During Covid times I shut down the agency after 20 years. When I reopened in 2022 it was an easy opening Review Source Response from WeTravel June 19, 2026 Hello Jimena, Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations and understand how frustrating delays and unresolved issues can be, especially when they impact your business and your travelers. Providing timely and effective support is very important to us, and we'd appreciate the opportunity to better understand what happened and follow up on the concerns you've raised. If you're willing, please reach out to us at info@wetravel.com with some additional details so our team can review your case and work toward a resolution. We value your feedback and hope to have the opportunity to improve your experience. The Wetravel team Sherry M. Executive Manager Used the software for: 3-5 years ### "WeTravel is continually growing into the perfect travel booking tool" March 30, 2026 5.0 Overall our company has been loving WeTravel. WeTravel has been continually growing and changing and listens to their customer's needs Pros Our company absolutely loves WeTravel for making it easy for our customers to pay, allowing us to build beautiful brochures and collect vital details at the time of booking. Customer Support from WeTravel for our company goes above and beyond. Cons Currently the cons of WeTravel include not being able to stop and save during the booking process, not having clear invoices that are fully customizable and confusion for booked customers to get into and alter their bookings. Switched from [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) We still use Zoho Invoice for the presentation, but needed to add WeTravel for the brochure capability and accepting payments. Review Source BM Brian M. President Used the software for: 1-3 years ### "Great Product and Great Customer Service " January 21, 2026 5.0 We love working with WeTravel because it makes planning and managing group trips simple, efficient, and enjoyable. Their platform offers an intuitive interface that streamlines payments, itineraries, and communication, allowing us to focus on creating unforgettable experiences for our clients. WeTravel’s flexibility and reliability help us deliver seamless travel solutions, whether for private tours, adventure getaways, or corporate retreats. The ability to customize packages and keep everything organized in one place saves time and reduces stress. Partnering with WeTravel means we can provide exceptional service while ensuring convenience and transparency for everyone involved. It’s truly a game-changer for travel professionals. Pros Ease of Itinerary building and responsiveness of my sales support technical and account representative Flo, she is very professional, timely and helpful with our account Cons I find the separation of Trips and Itineraries in the WeTravel dashboard confusing and inefficient. Having two distinct categories creates unnecessary complexity when managing experiences. Trips and itineraries are inherently connected, so splitting them forces extra navigation and makes it harder to maintain consistency. Review Source Director of Sales Used the software for: Less than 1 year ### "Success was in the Support!" January 21, 2026 5.0 For our business it has certainly been a steep learning curve that would not have been as easy if it wasn’t for \[sensitive content hidden\] and the integration team support. I would have to say it has allowed us to grow our business faster but we could not have done it without the personal support. We are a small business with some unique needs that need some finesse. I would like to see the ability to add some more personalized features based on individual companies needs. Pros The ease of use and the responsiveness of the team when I need assistance. \[sensitive content hidden\] have always been quick to respond to make sure we can help our guests. Cons Some processes are not as intuitive as I would like nor as easily adapted to our specific business. But \[sensitive content hidden\] always help me understand the “How’s” and “Why’s” and that make it easier. Review Source Director Used the software for: Less than 1 year ### "Very good platform" January 20, 2026 5.0 Very friendly platform. I like it, would like to be able to change all the prompts to spanish. Also the reports are excellent. Pros The way we can present our tri0s to clients, control of the trips. The booking process is very friendly. Cons The commissions are excessive, this is a recurring comment from the clients. It woulb be a 5 star platform if we could lowe these. Review Source Founder CEO Used the software for: 3-5 years ### "Grateful to Wetravel!" December 19, 2025 5.0 Working with \[sensitive content hidden\] has been excellent, she is a extremely knowledgeable and helpful with all the information to help us in every way and always available. thank you \[sensitive content hidden\] Pros We travel has been an excellent tool for our company and for our travelers, the software is extremely friendly to use, could create a full itinerary in 15 minutes which saves you so much time. Its a great value for money and the excellent and easy access to book , pay, transfer money and accept all methods of payment. Cons I have nothing to dislike at this point, everything has been positive and I like the continuously improvement to the software and possibilities. Switched from [Travefy Agent](https://www.capterra.com/p/148927/Travefy-Agent/) I didn't like the software and was not convinced Review Source Marketing and Communications Manager Used the software for: Less than 1 year ### "An Intuitive, Reliable, and User-Centered Platform for Travel Providers" December 23, 2025 5.0 Our overall experience with WeTravel has been excellent. As providers, it has simplified our internal workflows while greatly improving the user experience for our customers. From trip creation to checkout and payment management, everything feels well thought out and efficient. The platform continues to evolve, and the proactive communication and support from the WeTravel team, again, especially our collaborator \[sensitive content hidden\], make us feel supported and confident in using the platform long-term. Pros What we like most about WeTravel is how intuitive and powerful it is for both operations and the end user. The reporting tools are extremely useful and give us clear visibility over payments and performance. Creating both general trips and individual trips is simple and flexible, and the ability to add custom tasks and questions has significantly improved our user journey. These features make the checkout process on our website smooth, clear, and stress-free for participants. Managing the funds we receive is also very easy and transparent, which saves us a lot of time and reduces errors. On top of that, the constant and outstanding support from \[sensitive content hidden\] has been invaluable, she keeps us informed about important updates and improvements that could impact or enhance our operations. Cons Honestly, there is very little to dislike. Occasionally, some advanced features require a short learning curve at the beginning, but the support team and available resources make this easy to overcome. Additionally, while the reports are extremely useful, we would love to have more detailed breakdowns; such as dropdowns showing how many add-ons were purchased, rather than only total quote numbers. Switched from [PayPal Payments](https://www.capterra.com/p/207944/PayPal/) The fees and overall maintenance costs, as well as the opportunity for more robust website integration options. Review Source Owner Used the software for: 3-5 years ### "Long live the Wetravel" December 18, 2025 5.0 Dynamic and always growing, we look forward to having the supplier management process and other fetures Pros Perfect Customer Support and Payment Processing, now is time to develop the supplier management process Cons Sometimes the time to acquire a SEPA transfer is too long, maybe can be optimized 6 days is too many but it's a detail, Alternatives considered [Ezus](https://www.capterra.com/p/190113/Esus/) Reasons for choosing WeTravel We choose to use Wetravel for payment process and we choose Ezus for supplier management process and reservation process...waiting that Wetravel have it Review Source Director and Owner Used the software for: 1-3 years ### "Great customer service but doesn't work well for my needs" December 17, 2025 4.0 Excellent customer service, nice payment processing. The experience has been good, just wish I could make better use of the product. Pros payment processing is convenient for me. Customer support is also super helpful. Not sure if it has been helpful in my case to not send a link to book. Cons For my needs at least, not enough flexibility to do what I need to do. For example, the ability to book a date/program in the past. Sometimes we will start students in the class and need to make booking and invoice and we are not able to with WT. Not being able to separate customers by start date/event would also be super helpful for me. I realize we are using WT as it was not intended so it has been difficult and I still have to juggle WT and a separate CRM Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched to GoHighLevel since I am unable to use WT as a stand alone Review Source Tour Manager Used the software for: 1-3 years ### "5 Stars, there is always tweaking to be done but that never ends....." August 21, 2025 5.0 Overall it has been really good. I have enjoyed working with (previously \[sensitive content hidden\] ) and now \[sensitive content hidden\] , they are both very easy to get along with which makes meetings with them enjoyable. So any issues that I have flagged, I feel like I have been heard and they have been dealt with quickly. Pros WeTravel is very clean and easy to use. It is simple to use from the back side even as a complete novice. Whenever I have had a question, the Team at WeTravel have been fast to respond and have been very helpful. Booking meetings with them is also uncomplicated. Cons I haven't enjoyed repeatedly inputting questions into the participant section. After over 200 tours this year, I can do it with my eyes closed at this point. I have flagged this and Nik has found a work around for me to help with this tedious part. Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) This makes more sense. Everything is together in one place Review Source President Used the software for: 1-3 years ### "STAY AWAY! They don't release funds!" July 17, 2025 1.0 Pros The trip platform is nice and easy to work with. I wish I could say the same for the main office who runs the actual company. Read our cons section below. Cons Payments and main customer service is horrible. It took days which turned into a week plus to have accounts verified. Eventually we had to refund customers and go with a different platform. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Because WeTravel is unprofessional and I would HIGHLY tell anyone to avoid them. Review Source manager Used the software for: 3-5 years ### "Excellent Booking Platform!" January 23, 2025 4.0 Is good but the needs to be more languages, allowing customers the booking process in their native language. Pros Clear booking process easy steps, so far no bugs reported by our customers, everything working smooth. Cons Google search for booking plugin WordPress Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Overprice costing almost twice the WeTravel price Review Source President Used the software for: Less than 1 year ### "Very useful!" January 27, 2025 5.0 \[sensitive content hidden\] is my account manager and answers every question I have. I very much appreciate her guidance! Pros Ease of use and the growth they display with new features. Cons There really isn't anything I could complain about. They are always upgrading their features to make things better. Switched from [PayPal Payments](https://www.capterra.com/p/207944/PayPal/) This has many more features and allows me to stay more organized. Review Source Owner Used the software for: Less than 1 year ### "Travel Made Easy" September 26, 2025 5.0 Overall I really love and recommend WeTravel. They continue to add value to their paid subscription but still offer immense value for their free version. It is very user friendly and easy to integrate with other software. Pros I had previously been using the free version of this product but recently decided to get the paid version to have access to more tools. I like that this website is very user friendly and easy to learn about all the tools it offers and help you integrate it into your event. I like how your events can all have the same flow and layout as your other events while still being able to customize them. My favorite thing is being able to offer payment plans and modify them as needed and also make custom payment plans for certain regaistrants if they need more time to pay for a trip. WeTravel also makes it easy to share your event link and promote it seamlessly. Cons As a new user WeTravel has a policy that funds are not availible until after my event and it was kind of difficult to get approved prior to me having my LLC and my account it still pending full approval. I do however understand why they do this, I would have liked to have known that before as for most travel events there can be upfront costs and having access to that money would be beneficial. I would also like to be able to add videos to my event page. Review Source VP, Operations Used the software for: 3-5 years ### "A Trusted Partner for 8+ Years of Seamless Travel Booking" July 8, 2025 5.0 We’ve been using WeTravel for over 8 years, and it has consistently provided a simple, reliable, and professional booking platform for our travel packages. The platform has grown with us, evolving in ways that continue to meet our needs and improve the experience for both our team and our guests. We truly can’t recommend WeTravel enough — it’s an essential part of our business success. Pros Creating new trips is incredibly simple, which makes managing our offerings so much easier. The platform is intuitive and user-friendly — not only for us as organizers but also for our customers, who consistently comment on how smooth the booking process is. One of the things we appreciate most is how the WeTravel team is always improving the interface with thoughtful updates that truly enhance the user experience. A special shoutout to our rep, \[sensitive content hidden\], who has been nothing short of amazing! She's incredibly responsive, knowledgeable, and genuinely supportive — a true asset to the WeTravel team. Overall, WeTravel has streamlined our operations and helped us deliver a seamless, professional experience to our travelers. Highly recommended! Cons While overall our experience with WeTravel has been very positive, there are a few areas with room for improvement. Some features could benefit from more customization options to better fit the unique needs of different types of trips. Some examples of updates we would benefit from are: real-time data shown in dashboards or weekly reports of new bookings, an application for users to pull up their profile on their mobile device, etc. Additionally, occasional updates can create minor learning curves for our team, though the support we receive (especially from our rep, \[sensitive content hidden\]) helps ease that transition quickly. Review Source Owner Used the software for: Less than 1 year ### "Seamless Booking Experience with Outstanding Support" July 23, 2025 5.0 My experience with WeTravel has been fantastic. The platform is user-friendly, and it truly makes managing bookings and payments so much easier. What stood out most for me was the exceptional support—I absolutely loved working with \[sensitive content hidden\] . I trusted him from the word go. He was knowledgeable, responsive, and genuinely cared about helping my business succeed. WeTravel has been a great partner, and I look forward to growing with them. Pros I really appreciate the seamless payment gateway and how easy it is to receive payments from clients around the world. The customer support I received from \[sensitive content hidden\] was impeccable—he was always responsive, knowledgeable, and incredibly helpful. The training provided was also clear and thorough, making the whole onboarding process smooth and stress-free. Cons The bank transfer process can sometimes be a bit inconvenient, especially when dealing with certain local banks or longer processing times. A more streamlined payout system would definitely improve the overall experience. Review Source Sales Used the software for: Less than 1 year ### "\[sensitive content hidden\] the best" May 8, 2025 5.0 It is great i love we travel.it is supper easy to use and also the support is the best Pros The cusomer service, \[sensitive content hidden\] is the best, she is always there to helpy out with anything Cons We need a we travel card for Peruvian companies Review Source Sales Manager Used the software for: 3-5 years ### "GREAT EXPERIENCE WITH WETRAVEL!" April 23, 2025 5.0 Pros WeTravel is an easy and effective way to organize payments and tours for all our passengers. Cons We have liked our experience overall, maybe the only change would be a more direct way to delete past tours. Review Source CEO Used the software for: 1-3 years ### "Love Wetravel" March 9, 2025 5.0 I love wetravel and I am learning to use it more and more due to my representative \[sensitive content hidden\] Pros \[sensitive content hidden\] is just the best. If I ever have any problems or need advice she is always there to help my business. Cons I love it all, The only thing I wish they still had was the international debit card. I was sad to see it go as I depended ion it. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Square Online](https://www.capterra.com/p/275800/Square-Online/) I am in the process but still use Square Review Source CEO Used the software for: 3-5 years ### "100% recommended for travel companies" March 13, 2025 5.0 Great software and great service. Ideal for guests and suppliers Pros Full functioning travel software for all kinds of travel companies Cons some issues not solved, like a good search engine for tours Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.