# OneSignal Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is OneSignal the right Customer Engagement solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/163452/OneSignal/reviews

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OneSignal

4.7 (106)

[View alternatives](https://www.capterra.com/p/163452/OneSignal/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of OneSignal

Ease of use

4.5

Customer Service

4.6

## Pros and Cons in Reviews

AM

Andrew M

OwnerDesign, Self-employedUsed the software for: More than 2 years.

“OneSignal is a reliable customer engagement platform that support in-app messages, push notifications and SMS in one central repository.“

April 17, 2025

am

atul m

senior software engineerAutomotive, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“I found that OneSignal’s free tier has limited features, which can be restrictive for growing apps.“

April 6, 2025

JG

Joy G

Owner and Graphic DesignerDesign, Self-employedUsed the software for: More than 2 years.

“OneSignal makes it easy to reach customers through mobile and web applications that get enhanced via push notifications, live chat, SMS and social media messaging.“

April 28, 2025

JA

João A

CopywriterGambling & Casinos, 51 - 200 employeesUsed the software for: More than 2 years.

“My colleagues from IT also reported quite a few issues with API and setting up the pop-ups for acquiring subscribers to push notifications didn't always work perfectly.“

July 18, 2024

AM

Amanda M

CeoReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months.

“I can target specific groups, which helps me send relevant messages to the right audience.“

November 29, 2025

LM

Lindsey M

Director of Marketing OperationsInsurance, 11 - 50 employeesUsed the software for: 1-2 years.

“The push notification setup was a little clunky.“

April 7, 2025

PL

Paulina L

CreatorBroadcast Media, Self-employedUsed the software for: I used a free trial.

“It’s a great computer program with excellent customer service and innovations that are frequently incorporated into the programming“

December 24, 2025

AH

Alexandru H

Android DeveloperComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months.

“I had to implement OneSignal in my app and had a problem; but was only reproducible on my client's phone: I had no way to attach a logger and save them, let's say to a file“

January 23, 2024

## Showing most helpful reviews

Showing 1-25 of 106 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Tomás P.  
Senior Software Developer  
Computer Software  
Used the software for: 2+ years

### "Push notification central"

June 2, 2024

5.0

Excellent; I would recommend that any developer considering using and integrating web, mobile, SMS, or email notifications in their projects look at this platform. You would certainly have your preferred environment covered by their SDK, and the flexibility of the pricing makes it a no-brainer.

Pros

I found One Signal to be the best option for getting started with push notifications. They provide an excellent, documented SDK for almost any programming language and platform where your project is running. New features were always in place to provide more functionality, and any adjustments needed during the setup process were both easy and valuable.

Cons

For Latin American markets, using WhatsApp is necessary when communicating with your clients. It is a very competitive channel, and the users are often more oriented to be notified and contacted regarding sales and promotions through this channel. This integration is not easy to use in One Singal, even thought they are working to keep up with the competition.

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reason for choosing OneSignal

While Twilio provided WhatsApp messaging, One Signal proved to be easier to implement with their REST API endpoints in a mobile application project.

Review Source

AM

Andrew M.  
Owner  
Design  
Used the software for: 2+ years

### "Multi-channel Messaging Program of 2025: OneSignal"

April 17, 2025

4.0

Pros

OneSignal is a reliable customer engagement platform that support in-app messages, push notifications and SMS in one central repository.

Cons

I slightly dislike that OneSignal free tier allocates less advanced customer engagement features compared to paid plans.

Review Source

SG

Sonu G.  
Admin  
Marketing and Advertising  
Used the software for: 1-2 years

### "Onesignal - The Popular Among All"

April 15, 2021

3.0

Initially, it was good, i integrated one signal with App and web but when they announce it's not free things got very difficult and I moved to Truepush

Pros

Onesignal has wide support to almost all kind of platforms, So if you want to use Onesignal for App/Website at the same time this is the best option because they have SDK for every platform and the detailed documentation will help you to implement is quick, They have a WordPress plugin to make your task easy if you are a blogger

Cons

They promised that it will be free for lifetime when I started using OneSignal. It was I think 2016 and since then I gained 70K subscribers then they set the limit of 3)K and then 10K so it just they offered fake promise I guess, If I move to any other platform I lose 70K users otherwise pay for it.

Review Source

PL

Paulina L.  
Creator  
Broadcast Media  
Used the software for: I used a free trial

### "Great experience "

December 24, 2025

5.0

Pros

It’s a great computer program with excellent customer service and innovations that are frequently incorporated into the programming

Cons

Nothing because everything works really well and the Customer Services excellent even when there is a problem they help you out

Review Source

JG

Joy G.  
Owner and Graphic Designer  
Design  
Used the software for: 2+ years

### "Robust Tool for Enhancing Cross-channel Campaigns"

April 28, 2025

5.0

Pros

OneSignal makes it easy to reach customers through mobile and web applications that get enhanced via push notifications, live chat, SMS and social media messaging.

Cons

Ever since I implemented OneSignal, I have never failed to accomplish my customer engagement needs.

Review Source

ES

Elias S.  
Marketing Coordinator  
Financial Services  
Used the software for: Less than 6 months

### "The Best 'Owned-Media' Platform I've tried."

August 21, 2025

5.0

Pros

They have an amazing onboarding and customer support team, which considerably reduces the learning curve. Very easy of use, with amazing features and customization options. I love to have Push notifications, emails and SMS all together.

Cons

If you don´t know how to code, you may rely a lot on the company's IT team or ask a lot of help to One Signal.

Review Source

CH

Constantine H.  
Associate  
Legal Services  
Used the software for: 1-2 years

### "C Hadji Review"

December 26, 2024

5.0

Very good. It is an easy product to implement and does not require much attention, as OneSignal does all of the work in maintaining its functionality.

Pros

I believe the free service is far superior to that which any other peers provide and allows a company to use the product without commitment to paid service and not limited in time, to assess whether the paid service makes commercial sense for the company.

Cons

I have not experienced any issues with the product nor have I heard of any issues from any colleagues.

Review Source

AM

Amanda M.  
Ceo  
Real Estate  
Used the software for: Less than 6 months

### "OneSignal is a must have for success"

November 29, 2025

5.0

Overall, OneSignal has streamlined my communication with my audience significantly, and I've noticed an increase in engagement since I started using it.

Pros

What I really appreciate is the segmentation feature. I can target specific groups, which helps me send relevant messages to the right audience.

Cons

The free version offers a lot, on the downside some more advanced features are locked behind a paywall.

Review Source

AW

April W.  
Administration  
Retail  
Used the software for: I used a free trial

### "Newbie rising up"

December 16, 2024

5.0

I've recently started with this company and setting up an account was easy, self explanation but if I need more info they have a intro section to explain more

Pros

Setting up my account easy! Did I mention free! And easy layout of their site from my cell or laptop

Cons

I'm still rather new so at this time my only issue is the fine print. It's not there and every site has it! What's hidden? So contracts and legalities are my issue? Future issue that is

Review Source

aM

atul M.  
senior software engineer  
Automotive  
Used the software for: 6-12 months

### "easy-to-use interface and quick setup"

April 6, 2025

5.0

Pros

I liked OneSignal’s easy-to-use interface and quick setup for push notifications across multiple platforms. Its robust analytics and segmentation features help target the right users effectively.

Cons

I found that OneSignal’s free tier has limited features, which can be restrictive for growing apps. Also, advanced customization sometimes requires additional coding or third-party integrations.

Review Source

LM

Lindsey M.  
Director of Marketing Operations  
Insurance  
Used the software for: 1-2 years

### "Good for early stage startups"

April 7, 2025

4.0

We used OneSignal for push notifications and in-app messaging successfully as a young startup.

Pros

It was an affordable option for our startup in the early days.

Cons

The push notification setup was a little clunky.

Review Source

VR

Verified Reviewer  
Student and Learner  
Education Management  
Used the software for: 6-12 months

### "OneSignal for android, ios and web applications ( Push Notifications )"

July 15, 2024

5.0

Pros

I was able to control the Push Notifications for my web and mobile apps with OneSignal. It shows me the realtime updates and help me keeping my customers engaged with target devices. The ease of integration with push notifications is quite easy to implement.

Cons

With onesignal everything is fine for me However, If i want to send push notification to specifics users this is not possible with onesignal also if they could provide support of webhook applications it would be more fun :)

Review Source

RM

Richard M.  
Developer  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "I'm so glad I found OneSignal for web push notifications!"

September 19, 2023

5.0

My overall experience with OneSignal has been overwhelmingly positive

Pros

I was looking for a web push notification solution and had thought I would implement myself but the more I looked into it the more I realised this was a fairly complicated thing to do. Then I discovered OneSignal and they had done all the hard work for me. It was really simple to integrate with my website and I was able to get started for free which was great. I needed some assistance with a configuration issue and can vouch for their technical support. I was up and running with web push notifications in no time.

Cons

Honestly, I am yet to find any cons about using OneSignal for web push notifications

Reason for choosing OneSignal

I chose OneSignal for fit for purpose, ease of use and value for money

Review Source

RK

Rahul K.  
Owner  
Education Management  
Used the software for: 2+ years

### "Best for sending push notifications "

April 29, 2023

5.0

Wonderful, helped a lot

Pros

Create user segment, add user tags, schedule notification, track number of clicks on notification. Great job

Cons

Recently they reduced number user tags for all plans. SDK is heavy. Sometimes website lags. No App available, only website.

Alternatives considered

[Firebase](https://www.capterra.com/p/160941/Firebase/)

Reason for choosing OneSignal

Lots of inbuilt features

Review Source

BO

Bhavesh O.  
Entrepreneur  
E-Learning  
Used the software for: 2+ years

### "One Stop Solution For Customer Engagement"

June 9, 2023

5.0

Pros

The most important features of one Signal that i use is push notifications and user analytics. It helps to understand notification parameters and how healthy engagement is

Cons

The firebase api key change should be made available in dashboard itself

Alternatives considered

[Firebase](https://www.capterra.com/p/160941/Firebase/)

Reason for choosing OneSignal

Multiple features in single platform

Review Source

VR

Verified Reviewer  
Founder  
Philanthropy  
Used the software for: 2+ years

### "The Best Push Notification Service Around!"

February 15, 2019

5.0

Love it!

Pros

I absolutely love this software! I use it daily and am happy to pay for then upgrade because it helps me to reach, retain, and reconnect with my site visitors without me giving it much thought. Truly set and forget.

Cons

If you can. Integrate with just a few more email providers it would be awesome!

Review Source

VR

Verified Reviewer  
Owner  
Information Services  
Used the software for: 2+ years

### "It is a powerful tool to make subscribers and send them latest updates."

September 28, 2018

5.0

Pros

We are using OneSignal on all of our websites. Our subscribers are increasing day by day. Now everytime we publish a new post it reaches to our subscribers instantly.

Cons

We didn't find any issues with it. Its free of cost. We love this tool.

Review Source

AM

Amr M.  
Instructional Designer  
Higher Education  
Used the software for: 1-2 years

### "Impactful User Engagement Application."

April 1, 2022

4.0

OneSignal helps me deliver my targeted audience the right message at the right time. Users spend longer time on my website, Which leads to more user engagement and higher conversion rates.

Pros

OneSignal is easy to use. and offers a variety of customization and targeting features that help me target and engage the exact segment of my website's visitors.

Cons

I find the traffic analytics and user flow reports need more enhancement, like adding more data visualization options that make them easier to read and understand.

Review Source

Siim P.  
Head of Marketing  
Consumer Services  
Used the software for: Less than 6 months

### "All-arounder for mobile app users"

August 30, 2022

5.0

Surprisingly compact all-arounder platform for user engagement.

Pros

I really like that i can send sms, push, in-app messages and emails from one place to one segmentation. It combines a lot of things i need into one neat box. This takes a lot less time to set up as opposed to having them separately.

Cons

It takes time to figure out and i sometimes need help from our tech team to understand the triggers and deep linking for push.

Review Source

MA

Moh A.  
Digital Marketer  
Information Technology and Services  
Used the software for: 2+ years

### "Onesignal is always my favorite for customer engagement "

October 22, 2022

5.0

Pros

With the helps of one signal push notifications we can drive more traffic to our websites. One Signal provides great custom dashboard through which we can automate and schedule push notifications and save our time.

Cons

One signal is powerful software for push notifications.

Review Source

KR

Kim R.  
Marketing Team Member  
Consumer Goods  
Used the software for: 1-2 years

### "Functionality"

May 16, 2023

5.0

OneSignal gives us an avenue to send text messages to our customers regarding events, contracting deadlines, meetings, and more.

Pros

I feel it is easy to use. I like to be able to add graphics to my messages and schedule them to go first thing in the morning or middle of the evening. I also like to see the fail rate.

Cons

Sometimes it is tricky to create and get new segments uploaded.

Review Source

VR

Verified Reviewer  
Musician/Developer  
Music  
Used the software for: 1-2 years

### "Used to be the best"

May 19, 2020

4.0

Timely notifications to readers/listeners. Connecting with them almost instantaneously was a good feeling. It was fun while it lasted

Pros

It would do exactly what it claimed to do 9 out of 10 times. Clearly was light years ahead of the competition.

Cons

The slightest change (http to https) meant that I lost all my subscribers that I had worked hard to build over a few years. It was the biggest letdown before they added the paid service.

Review Source

MT

MOHD T.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Best Push Notification Tool"

July 8, 2020

5.0

My overall experience with OneSignal Push Notification is very good. But I am rating it 8 out of 10 due to some high price, that is not acceptable.

Pros

One Signal is best push notification tool in my eye. I am using this from last two years. It has many features like you can send notification using Intelligence delivery so that your CTR will increase, you can schedule your notification. Moreover, you can integrate OneSignal with your CRM like WordPress.

Cons

The only thing i did't like of OneSignal is pricing. Obviously it is free upto 30K users but if you have 200k users then you have to pay $500 per month and it is quiet high.

Review Source

VR

Verified Reviewer  
CEO  
Broadcast Media  
Used the software for: 2+ years

### "My honest review of One signal"

September 3, 2019

4.0

It was fantastic

Pros

Very easy to use. Basic features are free of charge

Cons

Doesnt have advanced features. Unless you are a beginner, using One signal might be boring for you

Review Source

RKV

Rahul Kumar V.  
Senior Officer  
Education Management  
Used the software for: 1-2 years

### "One Signal Review"

April 13, 2022

5.0

Overall experience is good, but cost is way too high for the organizations with a large number of database

Pros

The user interface is nice and can be used by non-technical candidates as well

Cons

Cost is too high as compared to other similar service providers

Review Source

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