# Sovos Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sovos Software - reviews, pricing plans, popular comparisons to other Sales Tax products and more. Source: https://www.capterra.com/p/163421/Sovos-Sales-Tax --- # Sovos Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sovos ## What is Sovos? Sovos is a global provider of tax, compliance, and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. ## What is Sovos used for? [Sales Tax](https://www.capterra.com/sales-tax-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sovos?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://sovos.com&name=Sovos) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sovos 3.5 (19) VS. [4.0 (350)](https://www.capterra.com/p/75673/AvaTax/reviews/) Starting Price $1 Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (19) Ease Of Use 3.8 (349) Value For Money 3.3 (15) Value For Money 3.5 (305) Customer Service 3.4 (18) Customer Service 3.4 (320) ## Sovos alternatives Highest Rated [4.8 (16)](https://www.capterra.com/p/10014186/Kintsugi/#reviews) Starting price $75.00 Per User, Per Month [4.4 (671)](https://www.capterra.com/p/163115/Zoho-Books/reviews/) Starting price $20.00 Per User, Per Month [3.5 (73)](https://www.capterra.com/p/119968/TaxCloud/reviews/) Starting price $19.00 Per User, Per Month [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) [4.3 (8,385)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Starting price $38.00 Per User, Per Month [Learn More](https://www.capterra.com/p/190778/QuickBooks-Online/) [View all alternatives](https://www.capterra.com/p/163421/Sovos-Sales-Tax/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Tax Filing 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Sales Tax Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Calculation of consumption tax imposed on the sale of goods/services Transaction Tracking 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track movement of transactions across accounts Address Validation Verifies and confirms the accuracy of an address API Application programming interface that allows for integration with other systems/databases Audit Trail A record of all activities within the system, including user access, changes made, etc. Sovos 12 features Verifies and confirms the accuracy of an address Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Identify and track situations that legally reduce financial liability Captures invoice data and maintains comprehensive records for auditing and reporting purposes Receive data and information in real time Calculation of consumption tax imposed on the sale of goods/services Calculate tax and make deductions on gross income from sources like wages, investments or self-employment Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Track movement of transactions across accounts Goods and services tax Features 3.8 (19) 3.8 Based on 19 reviews ## Pricing Value for money 3.3 (15) Basic $1.00 Per Year Value for money 3.3 (15) 3.3 Based on 15 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ SAP HANA Cloud](https://www.capterra.com/p/227383/SAP-HANA-Cloud/) ## Support, customer service and training options Customer Service 3.4 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (18) 3.4 Based on 18 reviews ## User reviews Overall rating 3.5 Based on 19 reviews Filter by rating 5(5) 4(7) 3(3) 2(1) 1(3) Mentioned topic Sorted by most recent Mark P. President Health, Wellness and Fitness ### "Awful non Existent Customer Support " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 9, 2026 Good job on sales tax filing. Absolutely awful/non existent customer support. Taking close to a year to correct over billing. Pros Sovos and taxify file our sales tax returns well. Everything else is actually not good at all. As long as you don’t have an issue it’s ok. Cons Sovos customer support is absolutely awful. I very seldom leave bad reviews and when I do I virtually never rant but I will rant about how terrible/non existent their support is. I’ve been using them for years and more then once they charge me way more per month every month then they’re supposed to. When this happened the first time it took over 6 months to get anyone to reply to me. I opened dozens of support tickets. I sent dozens of email direct to support, admin, finance and all the personal sovos email I could find and no one would even reply. I spent countless hours on hold only to have the call disconnect. Finally someone replied after 6 months and fixed it. Then a couple months later it started again and this time is it now close to a year of being overcharged and still no help. I’ve had a a few people finally reply and say they’ll look into it but they never get back to me. It’s so frustrating and unfair. Once my credit card expired and within days they contacted me and threatened to cancel my services but when they owe me money they don’t seem to care at all. Alternatives considered [Avalara](https://www.capterra.com/p/75673/AvaTax/) Reasons for choosing Sovos It worked for our needs other then terrible support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GT Greg T. CEO Consumer Goods ### "They repeatedly try to charge for cancelled services" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 6, 2025 We cancelled the Sovos Taxify service in Feb of 2024. They acknowledged the cancellation but then charged our card in March 2024 and would not respond to questions by email. The phone number for support went only to voice mail. We had to dispute the cahreg through our credit card company to recover the payment. In 2025 they again contacted us for payment but thankfully our card had expired so they could not just charge us directly. the support phone number is now disconnected. In my experience this company is not trustworthy. Pros The software worked OK but was not the best fit. Cons We do not like the poor communication and false charges Alternatives considered [Avalara](https://www.capterra.com/p/75673/AvaTax/) Reasons for choosing Sovos The value for our volume appeared to be the best value Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2025 Hi Greg, thank you for notifying us at Sovos ShipCompliant about the difficulties you encountered with Sovos' Taxify service. The team is looking into the potential causes of the problem and are committed to addressing the issues you experienced. A member of our team will continue reaching out to you directly to gather additional information and carry this conversation toward resolution. Again, we appreciate you bringing this to our attention. WS Worry S. HR Manager Gambling & Casinos ### "SOVOS Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 3, 2021 Overall I like the product because it takes the burden of the ACA reporting and disbursement of forms to the employees off our plates. They also file the paperwork with the IRS which is a plus Pros I like the fact that we can enter information into an excel spreadsheet for uploading to the SOVOS system. This make it much easier than entering single information for multiple employees. Cons My biggest beef with this software is that the site is very difficult to navigate unless you are given step by step instructions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Senior Tax Accountant Retail ### "Disappointed" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 February 3, 2021 Extremely disappointed. Pros Pricing was lower and was told that issues were handled quickly and we would have a one-on-one person to help deal with issues that arose. Cons Pricing based on number of transactions, multiple times during the negotiations, we asked if only the invoice counted or if estimates, sales orders, and invoices all counted and was told only invoices. This is not true, our annual bill more than tripled for the renewal. Issues are not handled quickly, we do not have a single person to help with issues. Tax is incorrectly calculated in many states, have to do all of the legwork in proving taxability in certain states. Intelligent Reporting module does not work most of the time. Reports from GTD & Intelligent Reporting do not even balance to each other. Correcting transactions is a nightmare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2021 Thank you for taking the time to express the pros and cons of working with Sovos. As the VP of Customer Success, I greatly value direct feedback from our clients and would appreciate the opportunity to collaborate with you on the challenges you identified to ensure that we are meeting our commitments to you. It's important to note that our investment in sales tax content and our tax determination engine is second to none. Our fully staffed team of regulatory experts ensures that our solutions are up to date with the latest changes. Sales tax nexus settings can change frequently and this can impact tax calculations. However, clients have the opportunity to change their nexus settings anytime in order to meet their new business conditions. Once logged in our system, client transactions are considered audited and are reported as such without any alterations. I'd be happy to walk you through this. We are here to be your partner; you can reach out to me at andrew.elvester@sovos.com. KW Karl W. Tax Accountant Publishing ### "Sovos review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 15, 2020 fairly good. To many groups and the hand off from one group to the next is dismal. Pros Reporting tools are helpful. Overall logic works well. Cons User experience can be drastically improved, feels like the end user was not kept in mind for the design aspect. It should be simple and easy to use and its really not, to much information and it isn't organized in a manner to maximize this info. Threshold reporting for various jurisdictions is a must and is missing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 30, 2020 Karl, thank you so much for your feedback. Sovos is dedicated to transforming our customer experience, so much so that we recently established an entire department dedicated to the very topics you bring up, like seamless hand-offs between departments. Simultaneously we are investing significantly to rebuild several of our most-popular products to be even faster and with intuitive, consumer-grade experiences. As VP of customer experience, I would love to learn more from you so that we can make sure that we are meeting your needs as we undergo this transformation! Please reach out to me directly at lisa.holmquest@sovos.com and we can find a convenient time to talk. Sincerely, Lisa Holmquest VP of Customer Experience KW Kimberly W. Staff Accountant Electrical/Electronic Manufacturing ### "Sovos review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 15, 2020 About 7/10. Pros It allows for you to make changes to tax after the transaction goes through - for instance, if we put in a sales order but then a customer remits their tax exemption cert, we can go back in and adjust without having to completely refund what we charged initially, just to re-charge them the correct amount. Cons They are never clear on what is what - there are so many names and vocab to their different portals, and programs. I never know what they are talking about, and they do not offer up great explanations either. Switched from [Avalara](https://www.capterra.com/p/75673/AvaTax/) They were messing up our sales tax returns. Alternatives considered [TaxJar](https://www.capterra.com/p/163419/TaxJar/) Reasons for choosing Sovos Made the most sense for our business - having to adjust a great number of transactions after they go through initially. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Craig K. Sales Operations Manager Automotive ### "Simple and easy, in some ways too much so" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 15, 2020 Pros Software is easy to use, responsive, and gives plenty of user feedback and confirmations Cons Some uses are not intuitive and require instructions on how to accomplish certain tasks Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KU Kristin U. CFO Printing ### "Good but clunky" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 10, 2020 Pros The software does what it is supposed to, it correctly calculates sales tax even on complex transactions. We use the program to calculate tax, store resale and exemption certificates and file our returns in 26 states. Cons the software is not one software and it really shows. If you are storing resale & exemption certificates they goes into one program. Once it is in the system it is transferred to another system. You can change the reason for exemption, let's say you pick educational but it should have been government. you need to go to another system, make the change there, then go back to the fist system and make the same change there. This follows across the whole platform, we use a certificate manager, tax determination, reporting, and tax filing. Each of these is a separate system and they don't talk to each other. Switched from [TaxJar](https://www.capterra.com/p/163419/TaxJar/) TaxJar does not have robust reporting, we found several places where the reports from the system did not match each other. If you are not using one of their standard interfaces the program can give you unexpected results, which you don't want with sales tax. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Katryna W. Tax Analyst Wholesale ### "Good software for cost, frustrating help desk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 10, 2020 Ultimately, I would not recommend Sovos Intelligent Compliance Cloud, simply because when something goes wrong, their help desk is awful to deal with. Things will go wrong with any software you choose -- it's just a fact of life. But Sovos's help desk makes any problems I run into using the software that much worse. It's a really bad experience. Pros The software is pretty easy to understand and has most of the features you could want. For the features it doesn't have, there is usually a workaround that you can do that will allow you to collect and report the tax the way you need to. Cons The Sovos help desk is abysmal. When I run into an issue, my experience has been that the help desk will prioritize closing the ticket rather than helping the customer. I usually end up fixing the problem myself for one reason or another. Usually it's because the help desk says that my problem is not actually a problem, and they will therefore not be fixing it. However, sometimes I fix the issue myself because the help desk can't figure out what went wrong to cause the issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Marianna A. Tax Analyst Transportation/Trucking/Railroad ### "Easy friendly software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2020 that if I need to review old information I can easily find it. Pros Easy to communicated with the team and share a file. Cons sometime the team from Sovos send me an email and it's doesn't come to me. Reasons for choosing Sovos The price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/163421/Sovos-Sales-Tax/reviews/) Popular comparisons [Avalara vs Sovos](https://www.capterra.com/compare/75673-163421/AvaTax-vs-Sovos-Sales-Tax)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)