# Cove Data Protection Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cove Data Protection the right Managed Service Providers (MSP) solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163343/Backup-and-Recovery/reviews --- Cove Data Protection 4.7 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 5th, 2026 # Reviews of Cove Data Protection Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews JK John K VPComputer & Network Security, 2 - 10 employeesUsed the software for: More than 2 years. “We have deployed it to almost all of our clients, and use it to protection server and workstation data, as well as Office 365 data in the cloud.“ April 24, 2025 SR Stephen R CEOInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “This makes it difficult to fine-tune backup policies for more complex environments where you may only want to protect certain folders, file types, or applications.“ May 2, 2025 CB CHAMSI B IT ManagerRetail, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I got an opportunity to implement Cove’s incremental backup system and it was highly efficient for providing regular protection to the servers and workstations. Since this is designed for cloud delivery, the data is stored off-network which makes it possible to reduce ransomware threats as well.“ April 30, 2025 MW Matt W Sr. IT AdministratorGlass, Ceramics & Concrete, 201 - 500 employeesUsed the software for: More than 2 years. “Probably related to me being restricted to the n-central dashboard instead of directly through a Cove dashboard, but finding and obtaining the agent can be a bit convoluted when you need to do a fully manual restore to dissimilar hardware.“ May 5, 2025 MH Marty H OwnerComputer & Network Security, 2 - 10 employeesUsed the software for: More than 2 years. “Being able to schedule recovery testing and also the ability to create standby images for a rapid restore in a critical situation, also provides the comfort of knowing you have a working backup.“ April 24, 2025 CJ Clyde J DirectorInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “It could s slightly hi pricing and does not seem to get cheaper by adding more servers. Plus if you reinstall you can be charged twice in the month for the same server.“ April 25, 2025 EG Eyal G Head of SalesComputer Networking, 11 - 50 employeesUsed the software for: 1-2 years. “The quality of the backup system is exceptional, ensuring reliable and secure data preservation, while the restore process is user-friendly, efficient, and seamlessly retrieves data with minimal effort.“ April 30, 2025 AJ Andrew J Technical ManagerOutsourcing/Offshoring, 11 - 50 employeesUsed the software for: 1-2 years. “Also, 365 backup doesn't cover OneNote files natively and I don't believe it will back up an online email archive.“ May 5, 2025 ## Showing most helpful reviews Showing 1-25 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike M. CEO Computer Software Used the software for: 1-2 years ### "Simple And Effective Backup" February 15, 2019 5.0 SolarWinds saved the day when disaster struck one of our clients, we were able to restore everything quickly and easily as if nothing had happened. Common backup and rescue media is easy to create. Customer support was easy to deal with. We have experienced no issues using SolarWinds Backup and recommend it to all of our clients. Pros SolarWinds Backup is easy and efficient to use. The web interface is easy to use. Just simply install on the devices and you are ready to go. You own your own data. There are no storage limits which is an asset. Cons There are a few limits on the scheduling features but we have managed to work around them. Review Source RD Rick D. President Information Technology and Services Used the software for: 1-2 years ### "Cove Backup Protection is a game changer" May 1, 2025 5.0 Cove has significantly reduced the time we spend on backup-related tasks. Before implementing Cove, a lot of our tech time was eaten up by monitoring backup jobs, troubleshooting failures, and coordinating repairs. Now, those issues are few and far between. The reliability of Cove's backup and restore processes has given us peace of mind and allowed our technicians to focus on more strategic work, rather than chasing down errors or inconsistencies. Cove has helped us operate more efficiently, with less downtime and fewer interruptions. It’s been a game-changer for our workflow, and we highly recommend it to any IT team looking to simplify data protection while boosting reliability. Pros We've been using Cove Data Protection for several months now, and it has truly transformed the way we manage backups. One of the standout features is how incredibly easy it is to use—everything from initial setup to ongoing management is intuitive and streamlined. The user interface is clean and well-organized, making it simple for our team to monitor systems and quickly address any issues. Cons Honestly, there’s nothing about Cove Data Protection that we don’t like. It has consistently met—and in many cases exceeded—our expectations. The platform is reliable, easy to use, and has streamlined our operations in a way that’s made a real difference. We’ve had a very positive experience across the board. Switched from [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) Shadowprotect was becoming to expensive and our techs spent a large amount of time keeping customer backups healthy and functional. Review Source Dylan H. President Information Technology and Services Used the software for: I used a free trial ### "Unethical Sales Practices, Difficult to Purchase" March 20, 2026 2.0 We had a bad experience trying to purchase this product. In order to get pricing we had to get on a call with a rep. He presented us pricing and asked if we'd like a 30 day trial. We proceeded but in the middle of the trial he emailed pricing that was nearly double what he presented on the call. We had to exchange numerous emails with them before and reach a manager before they finally responded that the pricing presented at the outset will be honored. Then on the last day of the trial the rep sent over yet another different pricing sheet. The product looks okay, but they've made it extremely difficult to purchase. We have a hard time entering into a relationship with an organization that attempts unethical sales practices Pros Relatively easy, simple product. It doesn't have a lot of control or featuers, but it is simple and easy Cons Sale rep ethics. The sales rep tried to pull a fast one on us and the buying process has been wastful of our time, disrespectful, and frustrating Alternatives considered [Acronis Cyber Protect Cloud](https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/)[MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[CrashPlan](https://www.capterra.com/p/145112/CrashPlan/)[x360Recover](https://www.capterra.com/p/187221/Replibit/) Reason for choosing Cove Data Protection We did not due to their unethical sales practices Review Source MM Maxim M. CEO Computer & Network Security Used the software for: 2+ years ### "Reliable Cloud Backup for MSPs" April 30, 2025 4.0 We've been using Cove across multiple clients for over a 10 years. It's reliable, scalable, and the pricing structure is transparent. It fits perfectly into our MSP offering. The policy-based approach and direct-to-cloud architecture saves time and maintenance overhead. Pros Cove is lightweight, cloud-first, and very easy to deploy. The web console is intuitive, with centralized control over backup jobs, storage, and reporting. The ability to back up physical and virtual machines, Microsoft 365, and servers without managing local storage is a huge plus. Support response is solid and consistent. Cons Limited advanced scheduling flexibility. Restore speed for large datasets can be slower compared to on-premise solutions. Would love deeper integration with 3rd-party RMM tools. Alternatives considered [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/) Reason for choosing Cove Data Protection We chose Cove because it offered direct-to-cloud backups with no need for on-premise storage, which simplifies deployment and reduces hardware costs. Compared to other solutions, Cove’s centralized management, predictable pricing, and support for Microsoft 365 and physical servers made it a better fit for our MSP model. Review Source AP Athena P. Owner Computer Networking Used the software for: 2+ years ### "Overall Easy to Use, helps me sleep at night. " April 30, 2025 5.0 Good, easy to work with support. Very fast file level restores, so I can look good in front of customers. Pros Very easy to restore, and it verify data is being saved. Fairly easy to manage, and view how all backups are going on the portal. Good support when needed. Cons Cannot seperate local backups from cloud backups. I need to keep archived backups of data in the cloud, but only have space for so much data locally, and we are very close to running out of room. I do not want to have to delete historic cloud data in order to save current full server backups. Also I wish there was an archive level for old server backups, like the server is not longer in use, but I would like to save one copy of it for the next year, but currently have to use a full license for that. Alternatives considered [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Reason for choosing Cove Data Protection Every PC I installed it one, 3 of them, had to be formatted as it completely lost all profiles. very ugly test. Didn't know why but after 3 I was not willing to test any more. Switched from [MSP360 Connect](https://www.capterra.com/p/171893/MSP360-Connect/) Was very difficult to restore anything, even file level. Had to have a server or PC setup in "restore mode" and figure out the modes every time someone wanted a file back. Would take about 1/2 an hr or more to relearn the process, not a good plan while a customer is waiting. Review Source DB David B. Owner, Technician Information Technology and Services Used the software for: 1-2 years ### "Awesome Backup solution for all my clients" April 24, 2025 5.0 I love the product and overall have had no major issues or complaints, the backups are fast, and easy to monitor and manage. I have confidence that in any situation I can trust the backups to do their job. Pros once the Agent is installed, and your data souce is selected, the product just works! With daily reports, I know the status of each and every machine backup. With seeding for large backups, even a slow internet connection at remote sites was not an issue. Restorations are a breeze and have been a life saver more than once when trouble has struck. Cons during the restore, full paths for restore can be cumbersome with larger data sets, but I do understand their needs Alternatives considered [Acronis Cyber Backup](https://www.capterra.com/p/10010631/Acronis-Backup-12/)[SyncBackPro](https://www.capterra.com/p/171153/SyncBackPro/)[Azure Backup](https://www.capterra.com/p/169885/Azure-Backup/) Reason for choosing Cove Data Protection Cove gave the best feature set and with it being integrated into the N-able RMM it was easy to monitor and manage Switched from [Acronis True Image](https://www.capterra.com/p/234347/Acronis-True-Image/) needed a better solution,with offsite options Review Source AO Andrew O. Company Director Information Technology and Services Used the software for: 6-12 months ### "Best Backup Software Ive Used So Far" April 28, 2025 5.0 Overall it's been a very positive experience, very few issues it just seems to work. There have been very few backup failures. So far has saved us loads of time. Honestly it is the best backup software we've used. Pros Cove supports a wide range of operating systems. The interface is fast and responsive. Backup failures are very rare. Devices are easily to manage individually or via policies. Cons The disaster recovery options require your own hardware, would have preferred an option to instantly spin up a VM on N-Able hardware, it would allow for VMs to be available almost instantly Alternatives considered [Acronis Cyber Protect Cloud](https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/)[x360Recover](https://www.capterra.com/p/187221/Replibit/) Reason for choosing Cove Data Protection Cost-effectiveness, ease of use, dashboard performance, and our existing partnership with N-able were key factors in our decision. Switched from [Unitrends Backup](https://www.capterra.com/p/149362/Unitrends-Enterprise-Backup/) Cove offers a more reliable backup solution, we have had very few issues as opposed to with Kaseya, we were troubleshooting backup issues every day. Review Source LW Leo W. IT Engineer Information Technology and Services Used the software for: 2+ years ### "Disaster Recovery" April 26, 2025 4.0 Have been using it for over 10 years and have had multiple instances where backups had to be restored to servers. It has worked each time. Pros The Disaster Recovery solution that works. Not very complex to setup. Able to backup a variety of operating systems including server and desktop. Cons Reporting can be improved. There is no daily email report for Office 365 backups. Pricing should be available online once you log in. Switched from [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) ShadowProtect was harder to deploy and manage. Review Source JT Jacob T. Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Excellent solution for cloud backups of workstations, servers, and M365 environments alike!" April 24, 2025 4.0 I would say overall our experience has been very positive, and their solution is constantly improving. Their pricing is very reasonable for the solution on offer and they have the best Microsoft 365 backup solution in the business that I've seen. Pros Their support is phenomenal. Their turnaround time is very good amongst other solutions. Their M365 backup is also quite comprehensive and is generally trouble-free. Cons Their on-site deployment leaves a bit to be desired -- it's clear they're a cloud-first company. Retrofitting equipment to host virtual machines for the backed-up server images isn't a terribly straightforward process, and though it's been a while since I did so and this is likely to have changed, at the time I tried to do it, it wasn't incredibly well-documented. Alternatives considered [Acronis Cyber Backup](https://www.capterra.com/p/10010631/Acronis-Backup-12/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing Cove Data Protection Mostly price to featureset. These other platforms had been around longer and felt they could charge more for a product that, while it did what it did very well, at the time, it simply did less of it. Switched from [Datto SIRIS](https://www.capterra.com/p/148228/Datto/) Because Datto had been bought by Kaseya, we'd put too many of our eggs in their basket, and we were cutting ties with them entirely after their support suffered in quality. Review Source BK Bill K. Director Business Supplies and Equipment Used the software for: 2+ years ### "Cove has got you covered" May 18, 2025 5.0 We have been using cove now for over 8 years, we have found it invaluable for our stack Pros I have been able to restore files, emails, servers ,with out data loss Cons sometimes the UI fails to give clear direction on the task required to resolve Switched from [Veem](https://www.capterra.com/p/234815/Veem/) Veem did not give us the control or archiving we required, it was clunky and cost us data loss when needed to restore Review Source MG Michael G. Managing Director Information Technology and Services Used the software for: 1-2 years ### "Skykick to Cove" May 5, 2025 4.0 We decided to move from Skykick over to Cove 12 months ago. Over-all we are happy with the product. Pros Cove has an easy to read dashboard. The speed to restore data, be it Sharepoint or Exchange, the restore times are excellent. Cons At times I find that the interface can be a bit difficult to navigate. I don't use it too often. When I do, it always takes a few minutes to get my bearings. Switched from [ConnectWise Cloud Backup](https://www.capterra.com/p/214417/Cloud-Backup/) Pricing and customer service from Skykick was poor. Review Source BW Brent W. Network Specialist Computer Networking Used the software for: 2+ years ### "Brent Workmans Review" April 29, 2025 4.0 Overall very good. Any issues have been resolved quickly. A few tweaks as mentioned above would move this to excellent. Pros Ease of use for both backup and restore. Interface is easy to use. Restores are very quick. Cons Inability to restore Office 365 to a local PST file. No recovery testing of Linux machines. Alternatives considered [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)[Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) Reason for choosing Cove Data Protection Found it to be better suited to our needs. Easier to manage and configure Switched from [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) Cove offered a better solution for our needs. Review Source CL Colwyn L. I.T Manager Public Safety Used the software for: 1-2 years ### "Happy Cove User" April 25, 2025 5.0 Very happy with the product. Use it for Workstations and physical servers. I have used other products such as Nakivo. Pros Simple to use and reliable restores. I can restore a workstation to a physical machine or virtual. Cons Not being able to easily get the install keys and security keys when doing a restoration. Sometimes you are not able to cut and paste them so you end up having to take a picture when working on a remote machine. Alternatives considered [NAKIVO Backup & Replication](https://www.capterra.com/p/161328/NAKIVO/) Reason for choosing Cove Data Protection Because of Coves ease of performing restores and its flexibility in taking a backup from a workstation and restoring it to virtual. Switched from [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Product was too difficult to perform restores to virtual platforms Review Source QA Quisten A. Owner Information Technology and Services Used the software for: 2+ years ### "cove data review" April 24, 2025 4.0 have been using for several years and has been good so far. not the cheapest but hasnt failed yet Pros reliable. save clients numerous times after hardware failures Cons support and account help not always readily available. one on one help to go through accounts and make recommendations on best practice would be helpful Alternatives considered [Carbonite](https://www.capterra.com/p/223152/Carbonite/)[CrashPlan](https://www.capterra.com/p/145112/CrashPlan/) Reason for choosing Cove Data Protection able to consolidate multiples clients to one portal Switched from [Carbonite](https://www.capterra.com/p/223152/Carbonite/) company bought out and needed something reliable and quick Review Source BC Ben C. Manager Information Technology and Services Used the software for: 1-2 years ### "Cove Data Protect M365" May 7, 2025 5.0 Reasonably positive - Again the licensing seems to be a little confusing when trying to remove users Pros Set and Forget - To get going once you have created the link between Cove and M365 you do not have to worry about things being backed up Cons Portal licensing can be confusing when removing users from M365 and still being charge for Cove license Switched from [ConnectWise Cloud Backup](https://www.capterra.com/p/214417/Cloud-Backup/) Continuum Recover was what we were using and we moved to Cove due to better pricing for the same result Review Source JN James N. Owner Computer & Network Security Used the software for: 1-2 years ### "Cove Data Protection came through" May 9, 2025 5.0 An example on where it worked well. One of my clients was using a virtual server. A ransomware attack came from the main server where the virtual server was hosted. We were able to roll back the system state twice during the issue to remove the ransomeware. The client lost no data. Pros Cove Data Protection was easy to set up, fast to backup and easy to recover systems. Cons Still unclear on how to easily breakdown the usage per client to bill based on usage. Switched from [Carbonite](https://www.capterra.com/p/223152/Carbonite/) Cove Data Protection was faster and integrated with my N-Able Dashboard. Review Source IF Iain F. Director Computer Networking Used the software for: 1-2 years ### "better than storagecraft" April 27, 2025 4.0 Been using it for years, when arcserve bought storagecraft and then deleted all the backups it was time to move and this is where I moved to. Better than storagecraft, use macrium to fix boot problems that sometime arise after restore. Pros it works, quick and fast cloud backup. Its simple to install and maintain. it backups and restores quickly and painlessly Cons support. Support is lacking if you are not familiar with product you will need support, that's when things become unstuck. The documentation is comprehensive but is keyword based, wrong keyword and you are not finding it, think bsod rather blue screen. Switched from [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) arcserve dropped the ball again. They deleted all the backups not once but twice and never notified how to fix. Review Source NN Nour N. Tech and Security Consultant Hospital & Health Care Used the software for: 2+ years ### "Cove Data Protection is our IT shield" May 9, 2025 5.0 I work in the medical industry, an as an IT security consultant, I value keeping all of our patient data safe. Cove Data helps me to: 1) Automatically create backups, where I schedule to save sensitive patient data, such as records and consents. 2) I conduct mock security breaches and data recovery drills. This ensures that I have action plans in case the clinic suffers a real attack and, of course, that I can make immediate recoveries to prevent the clinic's operations from grinding to a halt. 3) I always have real-time alerts active in case the system fails. I haven't had any problems with the software, but the alerts would warn me if there is any issue. Pros Backups are immutable and isolated from the local network, so ransomware risks are almost unlikely. This feature was a must for me before implementing security software. The backups are small because they are not handled as files but at the bit level. I can make backups constantly without saturating the network. All backup management is easy and accessible from a single panel. If I need something, it will be available very quickly, even during disasters. Of course, the most important thing here is that there are many recovery options, so one of them will always be available. Cons Small data recovery is fast, but restoring large volumes can take time. This is a preoccupation for us when we have images with prescriptions and signed consent documents. It's not a problem right now because we haven't had vulnerabilities. Still, if we needed to do a full recovery, it would take time to get the clinic backup and running. Review Source MG Michael G. Sr. System Administrator Staffing and Recruiting Used the software for: 2+ years ### "It just works" April 24, 2025 5.0 It works! We have used it to restore data and critical systems. We use this to test our disaster recovery process/policy as well. Pros Great tool for file level and system restores. Physical to Physical, VM to VM, Physical to VM, it works effortlessly and efficiently. Cloud immutable backups are key! Simple to use reporting and alerting for backupsuccess/fail. Cons Licensing model is pretty bad. Still have to pay for a server license that is no longer in use! Should be able to scale as needed without effort with monthly billing, but I have been told that is not possible. Just sucks that you have to pay a years worth of licensing that simply will never be used becuase a server crashed and you moved the data to another already licensed. Alternatives considered [Pure1](https://www.capterra.com/p/208633/Pure1/) Reason for choosing Cove Data Protection Cost and ease of use. Secure cloud storage. Switched from [Jungle Disk Encrypted Backup](https://www.capterra.com/p/165214/Jungle-Disk-Encrypted-Backup/) functionality and efficiency in restoration. Review Source BL Bobo L. CEO Information Technology and Services Used the software for: 2+ years ### "Simplicity and customizible" June 2, 2025 5.0 I haven't had much problem with the product, it is very solid and really delivers a lot of customization. Pros Quick and easy to set up, a lot of possibilities to custom different packages/offers. Love the white label option so I can brand it myself. Cons As a backup service there isn't much to dislike about it, fairly complete product for my needs as a smaller MSP. Switched from [Veritas Backup Exec](https://www.capterra.com/p/231491/Backup-Exec/) Cloud based and the ease of scaleability Review Source CB Chris B. SDR - Sales Development Rep Computer & Network Security Used the software for: I used a free trial ### "Cove Data Protection - New Zealand" May 5, 2025 5.0 Provides all the tools an MSP needs for data protection on both physical and virtual equipment. I would recommend this product. Pros As a disaster and backup recovery tool for us it does exactly that! It is easy to use and the support from the local distributor is great. Cons The first-time use of the Cove dashboard took a while to understand but after a short time it was relatively easy to navigate the various options. Review Source CR Christopher R. IT Tier Two Medical Practice Used the software for: 2+ years ### "Best Backup Manager In 20 Years of IT" May 9, 2025 5.0 Love it, easy to use, easy to train people, great custom filters, quick to set up and backups seem to be quick as well. Pros Super easy to use and to see what all is backed up, backing up, needs attention, etc. Also super easy to restore single files or entire images. Cons No complaints other than the normal VSS errors that happen with any backup system. Would not say it's any fault of Cove's. Review Source AU Andreas U. Senior IT Consultant Computer & Network Security Used the software for: 2+ years ### "Almost there" May 6, 2025 4.0 So far so good, we mostly use it for Windows/Linux servers and Microsoft 365 Pros It is easy to get started with, good overall feature list. Cons Linux system state support, difficult to move data between datacenters Review Source CS Chris S. Application Engineer Computer Software Used the software for: 1-2 years ### "COVE has eased the burden of backing up many devices as an MSP" April 25, 2025 5.0 I am overall extremely pleased with Cove. It has been easy to use and has made the backup procedure a light workload. Pros I like that the software is easy to setup and use. I am most pleased with the confirmation that my data is safe. The dashboard is a great tool. I review it daily to confirm everything is safe. Cons Backups often fail but then I run them automatically and they backup completes without issue. Review Source CKV Charles Kyle V. Support Analyst Information Technology and Services Used the software for: 2+ years ### "Cove Data Protection got your backups covered!" April 25, 2025 5.0 I’m happy with the overall experience with Cove. Always available when needed the most. Pros Easily access backups. I’m able to restore what I need quickly and recover very old backups. Cons I do run into backup issues occasionally. It sometimes take a while to fix it and requires a device reboot. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.