# StoriiCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is StoriiCare the right Electronic Medical Records solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163319/StoriiCare/reviews --- StoriiCare 4.8 (43) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of StoriiCare Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews EC Emily C COOHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The system provides good value for money by improving organization, compliance tracking, and caregiver oversight while also strengthening communication with families through the portal. While there is an initial learning curve and some usability refinements that could make charting faster, it has become a reliable day-to-day platform for care documentation, scheduling visibility, and team coordination.“ February 6, 2026 JL Jannelle L CommunicatorConsumer Goods, 2 - 10 employeesUsed the software for: I used a free trial. “When working from two buildings, it can be challenging to use some analytical tools, and there are too many passwords.“ June 4, 2023 KZ Kasandra Z Adult Day Health Program DirectorMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “StoriiCare's ease of use and amazing customer support team have made the transition from paper to electronic record keeping seamless.“ January 28, 2026 EC Emily C COOHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform is generally intuitive once set up, making it easier for CNAs and nurses to adopt.“ February 6, 2026 EC Emily C COOHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Customer support has been responsive and helpful, especially during onboarding and template setup.“ February 6, 2026 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zyra Joy L. CSR Health, Wellness and Fitness Used the software for: 6-12 months ### "By far the most loved platform" May 9, 2023 5.0 Pros This software was incredibly user-friendly, meeting the needs of even the most technologically inexperienced users. It contains a slew of technological characteristics that have proven to be highly effective in the delivery of telehealth services. Furthermore, the ease of use of this software contributed to its overall usability. Cons At the moment, there is one unfulfilled goal of mine: the potential for activities to be accompanied by linked images, rather than just in separate photo albums. In other words, while the system's existing capability is adequate in many ways, the ability to integrate photographs directly into the activity stream would be a big improvement, particularly in terms of improving the user experience and visually attractive the platform. Review Source SR Saira R. Dir. of Operations Hospital & Health Care Used the software for: 1-2 years ### "My experience with Storiicare" June 21, 2022 4.0 It has helped us to keep good record of all of our clients. Pros I found this software easy to use for friendly user. It had many features that helped us to Telehealth. The access was easy too. Cons There are some features that are not customized and it would be great if the customer can make changes for Printing (for example). There is information that we don't want to be seen and it's not possible without deactivating that feature. Reason for choosing StoriiCare The accessibility by using the Web. Opica closed and we started working from home. Switched from [ADS Software](https://www.capterra.com/p/185447/ADS-Software/) At that moment they were only working with work stations and not the Web. Review Source Response from StoriiCare May 10, 2023 Thanks for the review, Saira! HK Herman K. Founder Hospitality Used the software for: Less than 6 months ### "All inclusive Senior Living management software" July 2, 2020 3.0 Overall we are optimistic that StoriiCare will meet all out needs once the desired basic functionalities are available. Pros We chose StoriiCare because it combines all the features needed to manage the activity and assisted living operations of a senior living facility. Cons A number of the functionalities related to Assisted Living services management are still under development. So, implementation into our operations cannot be done efficiently, requiring a number of tasks to still be done manually until the required functions can be available in StoriiCare. Review Source TH Tonya H. Program Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Program for Adult Day Cares!" January 29, 2021 5.0 StoriiCare has been a wonderful experience from the moment we reached out for a demo to them assisting with setting up our account. Their whole team have been wonderful to work with! Pros StoriiCare was user friendly for all cognitive levels. Allowed the flexibility to personalize it to our centers needs. Cons We currently have not run into anything about the program we do not like! Alternatives considered [AL Advantage](https://www.capterra.com/p/155668/AL-Advantage/) Reason for choosing StoriiCare Unlike other alternative products StoriiCare allowed us the flexibility to personalize aspects of the program to match our current documentation needs, while allowing us to maintain our mission of providing person centered care. Review Source JM Jean M. Owner Hospital & Health Care Used the software for: 1-2 years ### "Best company ever. I really mean this. They were as friendly after the sale as before. " June 18, 2024 5.0 Great. No complaints at all. I have had the very best experience. Never a time that they disappointed me Pros Customer service. Ease of tracking business Cost effective Cons My own lack of tech knowledge sometimes made it hard for me. But the company hires the most patient and knowledgeable people that they help me overcome my own ineptness Reason for choosing StoriiCare Because the other companies did not offer same product and I didn’t feel comfortable with their sakes tactics. Review Source JZ Jaymew Z. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "StoriiCare Review - A year in" May 3, 2023 4.0 Pros The company is responsive and you talk to real people. The chat option is great as well. Progress notes are great. Staff signing in is great as well. Love the HIPAA Compliance and the reports. Cons Nursing Functions are very limited. We have to create our own forms instead, and it's been difficult to find the time and the form builder is not intuitive. Looking forward to all the bugs being worked out of the billing system. Review Source Response from StoriiCare May 10, 2023 Hi, Jayme! Thank you for the review. We recently developed additional functionality to accommodate your billing process, which should make things run smoother! We're also currently hard at work developing our invoicing system. Someone from our team will reach out and see if you'd like support with Form Builder. We'd love to get more feedback from you on this. Shailendra C. Busines Development Manager Information Technology and Services Used the software for: 6-12 months ### "Trusted center for day care" June 2, 2023 5.0 Pros It's nursing home and adult day care center are hygienic and supportive Cons Admission process takes some time than usuall Review Source Digvijay S. Project manager Renewables & Environment Used the software for: 6-12 months ### "Best database management" May 22, 2023 5.0 Software allows for seamless collaboration and information sharing among staff members, enabling quick updates and notifications. Pros Database management, ease to use & reporting Cons It was a perfect tool, just few lack sometimes which happens usually. Reason for choosing StoriiCare Na Review Source VR Verified Reviewer Director Hospital & Health Care Used the software for: Less than 6 months ### "Learning the System" February 25, 2020 4.0 the program is very user-friendly and is easy to learn. storii is constantly updating and looking for ways to make the program better for client use. i recommend this program to Adult Day Providers who which to share and receive info from the families and keep documentation and activity tracking in one system. Pros the system is customizable. easy to use, once the info is uploaded. Cons takes a while to set up do to the team having to build the system forms for my specific need. Reason for choosing StoriiCare I reviewed 5 different companies. this one offered both documentation, signage and community notification in one program. Review Source VR Verified Reviewer Ops director Hospital & Health Care Used the software for: 1-2 years ### "Innovative" March 15, 2019 4.0 Enthusiastic company Pros Journalling is excellent providing family enagement Cons Only on apple operatng system means additional devices Review Source Response from StoriiCare January 28, 2021 Thank you for your review! As a quick update - StoriiCare is now available on all devices, either via the browser or via our dedicated Android and iOS Apps that you can find on smartphone and tablet app stores. BL Ben L. Business Analyst Hospital & Health Care Used the software for: Less than 6 months ### "A few months in, and we're very pleased with StoriiCare." March 22, 2019 5.0 StoriiCare is a very effective tool for managing the operations of our centers. Given that it is cloud based, our entire team can collaborate on one particular Guest's file, and can easily assign tasks and ensure they are done. I also appreciate the quick and friendly response from customer service - problems are always fixed within a day or two, and they have worked with us to help customize our experience to better fit our needs. Pros Using StoriiCare has made charting much more efficient for our adult day centers. Management is able to ensure that daily tasks are complete, and our medical team is able to quickly access the most important information about our Guests. Cons Given that it is still a very new platform, there are features that are not yet live and so we still partially use some of our old system. However, new features are consistently rolling out that keep making it better and better! Review Source PM Patricia M. Founder & CEO Hospital & Health Care Used the software for: Less than 6 months ### "Best Software Ever! " June 11, 2020 5.0 StoriiCare makes it effortless to keep everything in once place and communicate with our participants and loved ones. We had several programs that we built to run our Adult Day Care and store information. StorriCare is now our one stop shop for EVERYTHING! I only wish I would have know about them from day one of opening our business. Pros It has everything we need to run our business! The customer service is also on point. They troubleshoot fast and seem to really care about our needs. I also love that they are always adding new features to make it better. Cons I am excited for the development of a employee portion of this software. So that we can also use this for staff as well as our participants and their families. Reason for choosing StoriiCare NA Review Source NF Natalie F. Executive Manager Consumer Directed Care Hospital & Health Care Used the software for: Less than 6 months ### "Excellent Software" February 2, 2021 5.0 Great system that has improved the quality of care and allows more time with the residents and less on manual systems. Pros Very easy to use with an intuitive set up so staff have taken to the system well. Great customer service from sales to implementation to ongoing support. New features being added on a regular basis and opportunity to provide feedback on future features and changes. Cons Still building the features available compared to some other products but very clear on the roadmap for these and it still meets our requirements. Review Source HT Helen T. Home Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Care Planning" June 8, 2020 5.0 Very good, excellent platform to be developed further Pros Very user-friendly and interactive.Promotes self-direction and true personalisation of care Cons There could be more detailed clinical risk-assessment and would like to see integration with e-MAR Reason for choosing StoriiCare Personalisation, focus on individual not tasks Review Source EC Emily C. COO Hospital & Health Care Used the software for: Less than 6 months ### "Structured, Transparent, and Care-Focused" February 6, 2026 5.0 Overall, our experience with StoriiCare has been positive. Customer support has been responsive and helpful, especially during onboarding and template setup. The system provides good value for money by improving organization, compliance tracking, and caregiver oversight while also strengthening communication with families through the portal. While there is an initial learning curve and some usability refinements that could make charting faster, it has become a reliable day-to-day platform for care documentation, scheduling visibility, and team coordination. Pros StoriiCare keeps our care documentation, care plans, daily notes, ADL tracking, and incident reporting all in one organized system, which greatly improves communication between caregivers and leadership. The care plan templates save time and create consistency across residents, and the family portal is a feature we really value because it provides transparency without adding extra administrative work. The platform is generally intuitive once set up, making it easier for CNAs and nurses to adopt. It also supports caregiver management well by allowing us to assign tasks, monitor completion, and maintain accountability. For the price, it delivers strong value as a centralized hub for compliance and record-keeping, especially for small to mid-sized care organizations. Cons We would like more native checkbox or quick-select inputs in note sections to reduce typing during real-time charting. Because these aren’t always available, we sometimes create tables and have staff manually type responses, which is less efficient. Some workflows require multiple clicks to reach, and deeper customization for reports and formatting would be helpful. We haven’t experienced major bugs, but occasional navigation and formatting limitations can slow staff down slightly. Scheduling and billing features work for basic needs, but organizations with more complex staffing or finance structures may still prefer pairing StoriiCare with a dedicated scheduling or accounting tool. Alternatives considered [ECP](https://www.capterra.com/p/90493/ECP/) Reason for choosing StoriiCare We chose StoriiCare because it offered more built-in features that matched our operational needs without requiring additional add-ons. Review Source LT Laura T. Team Lead Hospital & Health Care Used the software for: 1-2 years ### "10000000/10..Couldn't Be Happier " December 23, 2025 5.0 The only thing I can say is that I wish we had found this from the beginning & knew about Storiicare years ago. Pros Absolutely everything. The SC team is amazing - from their customer support to really "getting it", the product speaks for itself. It is so easy to use and train students on. All of the features that the program has and continues to update on are exactly what we were missing for years. Communicating with our clients, team and everyone in between has been improved 100%. Excellent value, we never feel like we are being "upsold". Our intake process is also a lot more seamless now between our 2 programs thanks to the form builder and other features. Cons Some features can be a bit glitchy sometimes and there are "bugs" that do happen, however, the team is always vigilant in fixing it or helping our team navigate solutions. Switched from [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) StoriiCare offered us everything Alayacare couldn't and more Review Source JD Jess D. HR and Compliance Health, Wellness and Fitness Used the software for: 6-12 months ### "Essential tool for every day care. " February 5, 2026 5.0 Responsive, review calls help to keep unlocking features of the platform as we get used to using it. Great that Storii take feedback and then share with tech team to see if changes can be made realistic. Pros A fantastic tool that makes planning daily activities for clients easy. All client information in one place but info can also be shared with parent / carers about a clients day. Accessible and vital tool for staff. Cons Master login needed to be used when laptops update, means that staff have to request this and it can be time consuming Review Source KC Kathleen C. Administration-Advancement Associate Individual & Family Services Used the software for: 1-2 years ### "Highly Recommend Storiicare!" November 12, 2025 5.0 Overall we are happy and satisfied with Storiicare. It is easy to use, and their customer support team is fantastic. I have booked several one-on-one support sessions and they helped me build mailing lists and create reports for grants. So appreciative of their friendly expertise! Pros What I love most about Storiicare is their customer support! They are always available to help, via chat, email or booking a one-on-one video call. I am so appreciative to the support team as they are extremely helpful, great support and wonderful to work with. Cons Honestly no complaints, I do wish there was a way to bulk check-in members by date and time, just clicking the members names through a list. Review Source David F. Professional Nurse Medical Devices Used the software for: 1-2 years ### "Safer records to keep" March 11, 2025 5.0 You can have the profile of each user with the precise information, it helps to maintain an order of the information and be more organized Pros It reduces the errors of having incorrect information about each patient in order to keep a safe control of each medical record. It is a platform that stores all the clinical history of each patient in a very safe way and with the ease of accessing it from anywhere. It helps me a lot to have the precise information of each client Cons There is nothing that I have had problems with, it is a platform with its clear and precise tools and functions Review Source KZ Kasandra Z. Adult Day Health Program Director Medical Practice Used the software for: Less than 6 months ### "Overall Ease of Use and Stellar Customer Support" January 28, 2026 5.0 Pros StoriiCare's ease of use and amazing customer support team have made the transition from paper to electronic record keeping seamless. Cons Our biggest "dislike" at the moment is not being able to change the calendar background, but that option is already pending according to their feature request. Review Source LC Logan C. Health Services Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "StoriiCare Transforms Adult Day" May 4, 2023 5.0 Customer Service has been excellent! \[sensitive content hidden\] worked tirelessly to help us integrate to their program. We are getting more out of StoriiCare the longer we use it. Pros Customizability and user-friendly software! Storii makes it a cinch to organize patient data, chart on medications, and complete Care Plans. Cons Storii took some time to get used to -- like any new software. Also, its relative newness to the field means many bugs are still being worked out. Reason for choosing StoriiCare Storii offers a unique way to chart based around person-centered care. This is KEY to our Adult Day service. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) WellSky (formerly ADS) was bloated and slow -- completely not user-friendly. Their customer services was slow/unresponsive, and it did not suit our relational work culture. Review Source Response from StoriiCare May 10, 2023 Thanks, Logan! EF Emily F. Administrative Specialist & StoriiCare Trainer Non-Profit Organization Management Used the software for: 1-2 years ### "buy into storiicare" June 30, 2022 5.0 StoriiCare is one of the few platforms, services, etc., that you can completely rely on if a "platform" is the service you are looking for. They constantly seek to make their product better for their users and the tutorials and support are amazing!!! I am grateful everyday that we connected with StoriiCare and completely changed the course of our organizational direction. I truly believe StoriiCare is and will revolutionize our programs and services. Pros There is no one feature I like most about this software. The platform is a gem. But even more than that, the constant improvements and customer service make this a great investment opportunity for any organization who needs a person-centered platform. Cons That's really hard. There really isn't anything that isn't liked. The closest thing to anything is an improvement that will be fixed eventually, which is how more comprehensive updates aren't able to be done simultaneously and still must be done individually. However, that's the nature of any type of technology... There are constant "user-oriented" improvements being done and done in a manner that adds value. It is amazing what StoriiCare does! Reason for choosing StoriiCare StoriiCare was the system that was being designed with all the additional pieces I didn't know how to ask or design for, especially with the "Person-Centered Methodology" being implemented. StoriiCare saved us time, energy, and was/is a superior platform. Moreover, the benefit of having support who can help us with our system, have supported us with training, has the tutorials - all of which are simple and easy to understand - in place... Again, StoriiCare is a superior product and service. Review Source Response from StoriiCare May 10, 2023 Wow, thanks for the stellar review, Emily! AH Arlene H. Leisure & Wellbeing Officer Health, Wellness and Fitness Used the software for: 6-12 months ### "StoriiCare - The Social Care Technology We Have All Been Waiting For" February 28, 2019 5.0 I have really enjoyed using StoriiCare and find it has made a big difference to my workload. It frees up time to invest in doing more with the service users, which is what my job is all about. It is person-centered care at it's best, it gives you the opportunity to tailor activities to certain individuals as well as providing you with detailed monthly (or weekly if you choose it) analytics. Which is helpful in providing a good understanding of what service enjoys most and which service users could be doing a bit more activities on a weekly basis. As mentioned above, I know if I have any questions, issues or inquiries the StoriiCare team are an email or phone call away and will give me the help I need promptly and deal with any issues efficiently. The support team has been extremely helpful and can be relied upon to give advice or technical support when required. Overall, I would recommend StoriiCare to anyone working within a social care environment, it makes life easier and allows family members to be more involved and see what their loved ones are doing on a daily basis. StoriiCare will become the software you can't live without. Pros When my employer first decided to get StoriiCare installed in our new care facility, I was unsure of the benefits or just how much it would make life easier for me. I was pleasantly surprised! StoriiCare has become such an invaluable tool for me, (I am a Leisure & Wellbeing Officer) my notes and feedback change daily depending on what activities I have planned. Now i can log group activities, who attended, who refused, plus log their level of enjoyment and engagement. It sounds time consuming, but i can literally do it within 20 minutes (or less). I can work with individual service users and log activities direct to their own page if I have had some one to one time with them too. We have StoriiCare set up on a TV screen in our reception area which gives the planned activities for the day plus there is a public gallery function which allows me to upload any amount of photos of my choosing. Visitors love to come in and see pictures of their loved ones joining in activities and stop to look at the screen. New visitors to the home also get to see how active and happy the service users are living here which gives them more confidence in us. Another feature with this software is you can give access to family members, allowing them to become family admin to their loved one's StoriiCare page. Viewing photos and what activities they've been involved in. The StoriiCare team are always on hand to lend support when required, prompt response and friendly staff to talk to. Cons I do not have any 'cons' as such, but it does take a bit of time when first installed to set up all the service users profiles and profile picture etc. Once you have got it all set up though, the rest is a breeze and extremely simple to use once you have the hang of it. You can use it from your phone while on the go through a very handy app or if you have more time you can update StoriiCare from any laptop or computer. I tend to take photos every day on my phone and upload them straight on to the StoriiCare app which works best for me. Review Source TM Tiana M. Asst. Program Director Individual & Family Services Used the software for: 1-2 years ### "We transitioned to StoriiCare " May 3, 2023 5.0 I am proud to announce our partnership with StoriiCare when we do tours. We have QR codes throughout the facility to help us. I love bragging about the family portal, person-centered goals and its very user friendly for our staff. Pros We were using another Person-Centered platform prior to learning about StoriiCare. When StoriiCare first reached out to us, we were impressed how advance this platform was. The onboarding process was "easy" because we had a dedicate representative to help us and facilitated the process with such ease. Cons We are looking forward to using StoriiCare for our transportation and helping us with the in-take process. Review Source Response from StoriiCare May 10, 2023 Thanks for the lovely review, Tiana! TG Taylor G. Program Manager, HIV Services Individual & Family Services Used the software for: 2+ years ### "Storiicare Does what we need" June 1, 2022 5.0 Pros I like the aspect of progress notes and documents collection. We also utilize the calendar and use the public calendar to display on an announcement board Cons This program was really developed for assisted living situations, but we mostly use it as case management, so there are many features that aren't applicable to our programming. I wish you could create your own exports, not just the ones they give you. The calendar does not export to Spanish which would be helpful. Review Source Response from StoriiCare June 3, 2022 Thank you for your review Taylor! We have now released the ability to export custom data points from StoriiCare - our team will reach out to you to schedule a call covering this! Talk to a Capterra advisor for free and get results within 15 minutes.