--- title: "Zoho Books Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zoho Books the right Purchasing solution for you? Explore 681 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163115/Zoho-Books/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Zoho Books 4.4 (681) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Zoho Books Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews NH Nguyen H. H Deputy Service ManagerFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “The bank feed connection has saved us hours a month working on reconciling transactions.“ June 7, 2026 NH Nguyen H. H Deputy Service ManagerFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “Certain operations such as importing bulk data are a bit cumbersome.“ June 7, 2026 Sneha V Growth Head - SalesInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “It’s also one of the most widely used products out there and has really played a big role in transforming how businesses manage accounting today.“ April 1, 2026 LT Luke T Director and TutorEducation Management, Self-employedUsed the software for: I used a free trial. “Another small problem is that it doesn't import your bank transactions until the day after the transaction has taken place, despite refreshing the feed.“ June 9, 2025 BB Ben B CEOComputer Software, Self-employedUsed the software for: Less than 6 months. “Free plan for businesses under $50K in revenue is good and we use it with Zoho Expense and it works seamlessly.“ March 12, 2025 DS David S Customer Service RepresentativeHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The mobile app isn’t as functional as the desktop version, and while the reporting options are good, they could be better customized.“ February 16, 2025 Rohit L Gen SecretaryFacilities Services, 2 - 10 employeesUsed the software for: 6-12 months. “Havent experienced any bug, there was one concern which was fixed immediately. and i'd recommend it for both small business as well as large organisation.“ December 8, 2025 MG Michael G PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “does not integrate easily with Microsoft Office suite“ October 28, 2024 ## Showing most helpful reviews Showing 1-25 of 681 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Raj Shekhar S. Cofounder Information Technology and Services Used the software for: 1-2 years ### "Good tool for mid sized businesses" December 20, 2025 4.0 It has been very consistent to use it. Their has been no product failures or issues, and new features are regularly rolled out too. Pros The ease of usage. I never needed a customer support of any kind. The pricing is also appropriate for mid sized businesses. Cons The currency change features are complex. In the same way, making customisations to the invoice format can be a little confusing too. Review Source NHH Nguyen H. H. Deputy Service Manager Facilities Services Used the software for: 2+ years ### "Steady in keeping track and managing the money." June 7, 2026 4.0 It is a hands-on application for managing the finances in a medium-sized team. It's helped us to be able to organize payments, contracts, invoices without paperwork amassing. On a few occasions when we have had issues, customer support have been quick to assist. It is a good choice for a few things but there are a few things that needs improvement, and it is excellent especially for companies that desire the best value for their money without unnecessary hassles. Pros With Zoho Books, we've streamlined our service contract management and client billing process. I really enjoy the fact that it is possible to customize invoices according to distinct customer contracts, with both recurring and one payment. The bank feed connection has saved us hours a month working on reconciling transactions. It's got everything that we need for a small team like ours for the price. Cons Sometimes there are little glitches when switching between reports/exporting. We would also like to see the mobile application have more editing functionality, so you can edit an invoice on-site when working remotely. Customizing reports could be more flexible at times, but it's not a dealbreaker. Certain operations such as importing bulk data are a bit cumbersome. Review Source AV Alisodai V. Proprietor Construction Used the software for: 6-12 months ### "Don't go with Zoho Books for your accounts" October 3, 2025 1.0 Pros This is not useful. Initially they will tell all the features are free. After buying everything we have to pay extra amount. Cons Customer support is very poor. They were unable to give any solution for my problem even after 7 months time. Don't go with Zoho Books. Review Source PR Pupp R. Owner Events Services Used the software for: 6-12 months ### "Zoho Books is a great all-round accounting solution " July 29, 2026 4.0 Overall I found Zoho Books to be a good option, it’s good value for all of the capabilities it has. I am a UK based business owner and I eventually opted to switch for something which had smoother integrations with some of the other services and softwares that my business uses. Pros As with all Zoho products, the user interface is straightforward enough to do basic accounting and tracking without needing any specialised knowledge. Cons Took a little while to understand the various capabilities of Zoho Books but after a little bit of time exploring it was clear enough. Review Source VR Verified Reviewer Gen Secretary Facilities Services Used the software for: 6-12 months ### "Zoho Books is for the WORLD and for the NEXT GEN" December 8, 2025 5.0 Zoho Books and all Zoho products is designed with great thought at a price which is throw away. All other accounting users should start thinking how they can upgrade themselves. Pros Great value of money, extreme warm and good support, extremely easy to use without the need for any training or support intervention, Payment using Zoho to our vendors is so good, it cannot be overemphasized. Data management is so good, i am uploading all the invoices too in the application. Our customers can see their statement on a real time. Havent experienced any bug, there was one concern which was fixed immediately. and i'd recommend it for both small business as well as large organisation. Cons The bank reconciliation process could be simplified where transaction count is high. It is not a con but Zoho could push more feature in the starter plan :) Review Source VR Verified Reviewer Growth Head - Sales Information Technology and Services Used the software for: 2+ years ### "Excelled Software - Zoho Books" April 1, 2026 5.0 Very friendly software, great UI and easy to use. Customer service is also very prompt and helpful team. Pros It’s genuinely one of the easiest tools to get started with — very intuitive, even for someone who isn’t from a finance background. What stands out is the value for money; you get a lot of functionality without it feeling overly complex or expensive. It’s also one of the most widely used products out there and has really played a big role in transforming how businesses manage accounting today. The flexibility to customize based on business needs is a big plus, and most clients already trust and relate to the brand, which makes adoption much smoother. Cons Customization cost can go up at times. There has to be different plans that has to be subscribed to for the customisation to work Review Source jU judith U. Procurement officer Logistics and Supply Chain Used the software for: 2+ years ### "Simple and effective accounting tool" June 2, 2025 5.0 I've had a very good overall experience with Zoho Books. It helps me keep my finances organized and makes my accounting tasks easier. It is dependable, easy to use, and meets most of my business requirements. Pros The simple user interface and ease with which invoices, expenses, and reports can be managed were my favorite features. It is great for small businesses and easy to use. Cons The fact that more advanced features necessitate higher-tier plans and that integrations with third-party apps can sometimes feel restricted or a little clunky were the things I didn't like the most. Review Source Response from Zoho June 17, 2025 Hello Judith - Thanks for your review. We are glad you enjoy using Zoho Books. Please feel free to reach out to us at support@zohobooks.com for any queries. EC Ewan C. Billing and Accounts Administrator Telecommunications Used the software for: 2+ years ### "How Zoho Books made recurring billing easier to manage." June 22, 2025 5.0 We slashed billing mistakes and gained better visibility into cash flow. Our audit was shortened as well, as a result of the clean reconciliation and reporting capabilities. Pros Zoho Books made our recurring invoicing a whole hell of a lot easier. We saved on manual tracking and reduced late payments with automated reminders and payment follow-ups. Cons Bank Feeds will drop from time to time, and re-authentication is necessary to restore. We also had to write a few custom rules for telecom-specific tax logic. Review Source AB Alex B. Service/Sales Manager Construction Used the software for: 2+ years ### "Easy to use internet based accounting software" January 23, 2018 4.0 Ease of use Pros The seamless integration with Zoho CRM and the fact that you can access your records from anywhere, as long as you have an internet connection. The customization options are also a huge plus. Cons It doesn't have some simple functions and features that other accounting softwares have, such as the ability to chnage how all the names appear (i.e. first, last vs. last, first). it can get a little confusing with how payments are applied and dded to the system as well. Tech support is usually no help, or they tell you that your question is a great idea for their IT team to use and then you never hear back from them again. Review Source RC Rajesh C. President Financial Services Used the software for: 1-2 years ### "Zoho Books Review from regular use" May 26, 2025 5.0 Looks clean, nothing over the top. You send an invoice, check a few boxes, done. It’s not trying to impress, and that’s fine. Pros Helps when you’ve got more than one thing on the go. Quick glance shows what got paid and what still needs nudging. Cons Some weird stuff with edits now and then. But it doesn’t get in the way much, which is what matters most really. Review Source Response from Zoho June 17, 2025 Hello Rajesh - Thanks for your review. We are glad you enjoy using Zoho Books. Please feel free to reach out to us at support@zohobooks.com for any queries. AC Alice C. Sales and Digital Marketing Executive Consumer Electronics Used the software for: 1-2 years ### "Zoho Books; Making sales process efficient and easy" January 31, 2025 5.0 I have loved working with Zoho since it make my work life very simple, turning a quotation to an invoice is all a matter of just clicking a button Pros The fact that I can create a quotation and send it directly from zoho without having to download then create an email and attach it Cons The fact that you can not edit customer details when you are invoice such as changing the name if it was a quotation. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Zoho Books it was cost friendly as compared to Odoo Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks can be too complicated and hard to learn for new people Review Source Response from Zoho March 20, 2025 Thanks for your review, Alice. We are here to make business financial management easier and we are glad that you are experiencing it! :) DR Darren R. Director Import and Export Used the software for: 2+ years ### "Powerful and Invaluable tool at an incredible price" October 12, 2023 4.0 We love Zoho ability to access from anywhere and allows a business owner to monitor things even when they are not on site. The ease of use and consistency makes it very easy for training purposes and day to day use. Pros We love the way you can add further modules and expand into other areas like inventory with ease. The support is fast and efficient with a positive outcome every time. The consistency through every module bill s, invoicing, purchasing makes it a breeze to operate. Cons The only one annoyance is the search from some screens you need to know the exact customer name or item name to search. Where as some screens use a keyword search which is easy and fast to locate the information. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Zoho Books With the ability to integrate other modules was vital to us. The product had more vital features like re occurring invoices and billing. Stock control was important and a lot of other products don't have this ability alongside things like project managment. Switched from [PowerQuote](https://www.capterra.com/p/10010737/PowerQuote/) Lack on consistency with previous product and even doing the slightest thing seemed over complicated. Review Source BM Bob M. owner Retail Used the software for: 1-2 years ### "great option for accounting software" November 17, 2020 4.0 There's been a little bit of a learning curve - there are a few things that are just done a little differently than in other software. However, I've been able to accomplish everything I had in previous software. The most significant aspect to me, though, has been that Zoho offers a lot of accompanying software - i.e., not software that's needed to make Books work, but software with complementary uses - without seeming like they're trying to squeeze every last dollar out of me. Quite unlike Intuit. Pros It does everything that I need it to do, and for far less than it's competition. Cons There are a couple things that could be streamlined, although they don't lessen to actual functioning of the software. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Zoho Books Functionality and cost. I used Quickbooks-Desktop for years, but the online software that's been developed more recently has too many advantages to keep using it. I also used Xero for a few years, and liked a lot of features - but it seemed geared for a different kind of business and lacked a few things I needed. Then I tried Quickbooks Online - it was barely within my budget, but I liked the features - but then they increased the price (significantly) after only one year of using it. But Zoho has really fit the bill - all the functionality I need, and at a price that's just a fraction of QBO's. Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Xero](https://www.capterra.com/p/120109/Xero/) Intuit just keeps increasing the price on pretty much everything, justifying it by claiming to add features - though the added features never had any use to me. Plus, I needed to lease a number of add-ons to be able to have QBO work the way I'd expect it to. Review Source SV Shanmugam V. Article Trainee Accounting Used the software for: Less than 6 months ### "Most happening accounting software" February 18, 2023 5.0 Zoho Books is a cloud based online accounting software which is helping many small to big companies in managing their accounts. It operates as a very cost effective and user-friendly system. Many crucial things for a business like billing and invoicing, bank reconciliation, financial reporting, various report generation etc., are available in Zoho Books and the processes are made easier so that the maintenance of accounts becomes effective and efficient. It is highly recommended to start using Zoho Books as an accounting software. Pros All the processes from generating invoices to extracting reports are made easier so that the maintenance of accounts becomes effective and efficient. Cons The data migration from our old software to Zoho was a bit difficult. Reason for choosing Zoho Books Because it is cost effective and have multiple features that the other software does not have. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks' services will be stopped After April 30, 2023. So, we have migrated to Zoho Books which is a best alternative in the market. Review Source VR Verified Reviewer Land Surveyor Civil Engineering Used the software for: 1-2 years ### "Zoho Books" March 26, 2022 4.0 My overall experience with Zoho has been pleasant. I can easily create invoice even on the go with my phone. I can quickly generate reports to check performance of the company and individual employees and I can track business expenses. The best part is also that I can easily link the app to my bank to reconcile what is in the bank with what is on Zoho book. Pros The layout of the website is user-friendly. The cellphone app makes it easy for you to instantly upload receipts and invoices for any purchases made. I'm in Engineering and we are three different teams. Zoho allows us to assign expenses to each employee and to a particular project should we choose to. This means that you can easily track the expenses of each team and be quick to spot any problems with over expenses. You also get reports on different modules like sales, you can be able to track sales by sales person and assess performance of each employee. There is also an option for customers to pay online which makes it really easy to make payments. In addition from the different modules you can customize fields to suit your needs at any point in time. Lastly they have added an awesome feature now where you can create a topic and comment on invoices and estimates and have an ongoing chat with other users that on the account regarding the invoice under which the chat is created and with only those invited users. Cons When I migrated from the software I used before Zoho to Zoho I had to upload the invoices from the previous software and the challenge was that Zoho did not allow me to specify and describe the invoiced item. All invoices that were uploaded ended up with the same description which wasn't pleasant. When you assign expenses to employees, Zoho will not allow you to use the same email address for different "employees". This is unpleasant because as an admin person for my company, there are general expenses that I cannot assign to a specific person that need to be assigned under general expenses using my email address. There are also expenses that I incur on my own as an employee of the company that need to be assigned to me alone still using my email address and Zoho won't allow me to use the same email address for these two separate scenarios. Also when you create an estimate and on that estimate you don't add tax, when you convert the estimate to be an invoice Zoho does not allow you to add tax if you want to. Alternatives considered [QuickBooks Online Accountant](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/) Reason for choosing Zoho Books The ease of layout and migration from the software I was already using. Also the fact that I trusted the Wave accounting and them recommending Zoho to me just gave Zoho an ultimate advantage over other products. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave suggested the switch since they were partners with Zoho. Wave stopped operating in my region. Review Source DL David L. Director of Operations Transportation/Trucking/Railroad Used the software for: 2+ years ### "Using ZOHO Books for invoicing and payments in US Dollars and Mexican Pesos" January 14, 2022 5.0 use it for all client invoices and payments also use for all vendor payments and invoice tracking of accounts payable and recieveable Pros very easy interface with Zoho CRM and integration with online payment capabilities in both US Dollars and Mexican Pesos Cons the multi currency feature is sometimes glitchy in reports Alternatives considered [Best Movers CRM](https://www.capterra.com/p/230147/Best-Movers-CRM/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Zoho Books much easier interface and the integration with a partner CRM program within ZOHO Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) more functionality Review Source AC Anthony C. University Intern Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Zoho Books: An efficient and user-friendly accounting software." May 6, 2023 4.0 As an IT intern at the university, I had the opportunity to use Zoho Books for financial management. Overall, I found the software to be user-friendly and offering a great deal of useful features, such as invoice management and expense tracking. Additionally, I really liked the integration of Zoho Books with other Zoho services, such as CRM and Human Resources, which made collaboration and project management easier. Pros Zoho Books is an online accounting and invoicing software that offers a wide range of features at an affordable price. With this tool, users can manage invoices, payments, expenses, and time tracking all in one integrated platform. Zoho Books also offers integration with other Zoho services, such as CRM and Human Resources, which makes collaboration and project management easier. Additionally, the software allows for task automation and customization of templates and workflows, increasing efficiency and saving time in financial management. Cons Despite the extensive feature set that Zoho Books provides, some users can find the user interface to be too complex, and it might take some time to become accustomed to all the possibilities. In addition, integration with third-party services may be limited compared to other popular accounting software and more economical plans might not include certain sophisticated capabilities like inventory management and budgeting. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) Although there are many options available for accounting software, Zoho Books is one of the most comprehensive and affordable solutions on the market. With a wide range of features, a user-friendly interface, and seamless integration with other Zoho services, Zoho Books is an excellent choice for small businesses and entrepreneurs. Review Source VV Vikas V. Software Consultant Computer & Network Security Used the software for: 2+ years ### "Booking keeping alike for novice or experienced professions" February 10, 2025 5.0 Zoho books is amazing! From the community forums, I learn that most of the world uses it. The Invoicing, expenses, tax compliance, collaboration and customer support are all top-notch! While there is still scope for improvement, for my use case, it does a great job!! Pros The great part about Zoho Books is the dashboard and reports. Dashboard gives a very good overview of the finances and the health of organization. Reports are a great way to break things down for more clarifity. Cons Pricing! I find it a tad bit expensive. For a company in a good shape though, it would be a great product but for bootstrapped start-ups, it is a little expensive. They have a free version but I needed some premium features for my use case. They also give out credits for start-ups which could be used for a year. After using it for a year, the software makes you so lazy and you don't want to migrate. Review Source Response from Zoho March 20, 2025 Thanks for your detailed review, Vikas! We are glad that you love our platform. JK Jeyagowri K. Tutor Education Management Used the software for: Less than 6 months ### "User friendly" June 16, 2025 5.0 Great experience to use zoho books and highly recommended. Worth of buying it. User friendly approach. Pros Easy to maintain accounts. It is easy to maintain inventories and generate Purchase Orders. Affordable cost- wise. Cons No negatives found. I find out easy to use from first time and reports are made accurately as output. Review Source Response from Zoho June 17, 2025 Hello Jeyagowri - Thanks for your review. We are glad you enjoy using Zoho Books. Please feel free to reach out to us at support@zohobooks.com for any queries. VR Verified Reviewer COO Consumer Goods Used the software for: Less than 6 months ### "Account For All Kind of Companies" January 7, 2025 5.0 Pros Zoho Books combines quoting, invoicing in a very efficient way. I love the waste option of opportunities to adapt things like templates to automate as much as possible and safe time. Cons The UX can be overwhelming at the beginning, but you get adapted over time. Review Source TS Tiffany S. Database administrator Logistics and Supply Chain Used the software for: 1-2 years ### "Has become our favourite " November 30, 2024 4.0 Pros I experimented this tool through installation and setup and I can say it easy and simple to setup and install in an organization and get started. Cons Not much challenges faced since when one occurs their support helps in solving Review Source VR Verified Reviewer Operations Manager Consumer Services Used the software for: 1-2 years ### "Streamlining Business Operations with Zoho Books: A Game-Changer for Efficient Invoicing and Contact" June 20, 2023 5.0 Pros Prior to joining this company, we relied on self-coded solutions for various tasks, including invoice generation and template design, all within our own database. This approach required significant time and effort whenever we needed to introduce new features or implement controls, even though similar solutions already existed in the market at a reasonable price.Transitioning to Zoho Books:We made the decision to switch to Zoho Books, and the entire process was incredibly smooth. I simply created an account, configured our company details, and utilized the standard invoice template, making minor adjustments to resemble our previous format.Contact Management:Importing our contacts into Zoho Books was a breeze and took approximately 10 minutes. I downloaded an Excel file from our database and effortlessly imported all the necessary information.Invoicing:Creating new invoices proved to be just as simple as managing contacts. By uploading an Excel file, the system automatically matched the invoices with the appropriate contacts (if desired). You can even save them as drafts for further review, and once ready, send them out in bulk. Cons Initially, when we first started using Zoho Books, there was no feature available to automatically create contacts if they didn't already exist while uploading new invoices. However, I'm pleased to say that this has since been improved, and it now works flawlessly for us! Review Source AC Addison C. Solution Architect Financial Services Used the software for: 2+ years ### "Time & Expense Tracking Solution" December 4, 2023 5.0 Pros Availability of mobile application is what I like most since I am able to track time and expense on projects on the go. Cons I currently face zero errors when using ZB. Review Source Mohamed S. Accounting Accounting Used the software for: 2+ years ### "review zoho Books" July 5, 2023 5.0 Very good experience, I am really excited Pros It facilitates the work of financial flows, and it also facilitates the work of reports and follow-up of the business. It is very good Cons No, not in the form Because I really like this program Review Source Shyamal P. Founder Information Technology and Services Used the software for: Less than 6 months ### "One of the worst customer support I have ever experienced" February 22, 2023 1.0 Pros Till now, we haven't been able to get it to run for our business at all. They have failed to setup the software, its been 2 months since we bought Zoho books and they have failed to help us migrate our data. When we bought the tool we were promised that migration would be done for us. After waiting for 45 days, they replied saying you would have to migrate data yourself, here's the migration wizard. This migration wizard fails for unknown reasons. Since then following up since 3 days, no response. Cons One of the worst customer success I have ever experienced. 1. They forced us to buy 12 months subscription saying migration won't be done unless we pay2. After buying the tool, its been 2 months but the data hasn't been migrated yet. They have failed in the following counts1. Not delivering on promised timelines2. They don't reply till the time customers call them multiple time for resolution. 3. Even if the call connects we are asked to wait for a call back. This callback promise is not a gaurantee that someone would call. We had to wait for 2-3 days sometimes that too we got a callback when we again called the support channel4. Their migration team has not even started the import process and today its 2 months since we bought the subscription5. Alternatively, we were asked to utilize a migration tool. This migration tool fails for unknown reasosns. 6. Now we are forced to jump through hoops to just get our subscription up and running. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.