# Zoho Books Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Books the right Purchasing solution for you? Explore 673 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163115/Zoho-Books/reviews --- Zoho Books 4.4 (673) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho Books Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Streamlined daily accounting tasks 93% positive reviews out of 73 Most users describe ease of use as enabling faster, simpler completion of everyday accounting responsibilities. Slow and inconsistent assistance 41% negative reviews out of 113 Some users say customer support is difficult to reach, slow to respond, and often provides unhelpful or unclear solutions. Quick and simple onboarding 92% positive reviews out of 38 Most reviewers indicate setup is straightforward, requiring minimal time or expertise to get started efficiently. Unreliable bank syncing features 45% negative reviews out of 60 Some users report bank reconciliation suffers from frequent sync issues, missing transactions, and limited account management options. Luke T Director and Tutor, 1 employee. "Another small problem is that it doesn't import your bank transactions until the day after the transaction has taken place, despite refreshing the feed." Comprehensive financial oversight tools 92% positive reviews out of 37 Most reviewers find financial management features provide clear insights, useful reports, and simplified tracking of company finances. Miguel P Financial Advisor, 51 - 200 employees. "Zoho Books is a reliable and comprehensive platform for enterprise financial management." Persistent software glitches 71% negative reviews out of 42 Most users comment bugs and issues cause ongoing disruptions, slow performance, and unresolved technical problems over time. ## Showing most helpful reviews Showing 1-25 of 673 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarp O. Founder Computer Software Used the software for: Less than 6 months ### "Comprehensive and friendly-user accounting platform" January 12, 2025 5.0 Very pleasant experience! It takes only a few minutes to grasp the platform and onboarding process is helpful. Pros All the accounting business needs for invoicing and billing in one solution. It is the most user-friendly and comprehensive accounting platform I have used. The available integrations of enable a lot of ease for sending and tracking quotes and invoices. Cons It is a great platform overall. The user interface is smooth and fast overall. If the UI elements like the menu were improved even further it would make the user experience even better. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Zoho Books Cost-efficient and feature-rich and also integrates seamlessly with my Zoho Bigin CRM. Review Source VR Verified Reviewer Gen Secretary Facilities Services Used the software for: 6-12 months ### "Zoho Books is for the WORLD and for the NEXT GEN" December 8, 2025 5.0 and all Zoho products is designed with great thought at a price which is throw away. All other accounting users should start thinking how they can upgrade themselves. Pros Great value of money, extreme warm and good support, extremely easy to use without the need for any training or support intervention, Payment using Zoho to our vendors is so good, it cannot be overemphasized. Data management is so good, i am uploading all the invoices too in the application. Our customers can see their statement on a real time. Havent experienced any bug, there was one concern which was fixed immediately. and i'd recommend it for both small business as well as large organisation. Cons The bank reconciliation process could be simplified where transaction count is high. It is not a con but Zoho could push more feature in the starter plan :) Review Source SG Shauna G. Packager Health, Wellness and Fitness Used the software for: 1-2 years ### "It’s okay but not customer service " January 22, 2025 3.0 Ease of use and organization is very good. Pros Works good for bookkeeping. Easy to use. Cons Customer service is slow to get back with resolution. Review Source jU judith U. Procurement officer Logistics and Supply Chain Used the software for: 2+ years ### "Simple and effective accounting tool" June 2, 2025 5.0 I've had a very good overall experience with . It helps me keep my finances organized and makes my accounting tasks easier. It is dependable, easy to use, and meets most of my business requirements. Pros The simple user interface and ease with which invoices, expenses, and reports can be managed were my favorite features. It is great for small businesses and easy to use. Cons The fact that more advanced features necessitate higher-tier plans and that integrations with third-party apps can sometimes feel restricted or a little clunky were the things I didn't like the most. Review Source Response from Zoho June 17, 2025 Hello Judith - Thanks for your review. We are glad you enjoy using Zoho Books. Please feel free to reach out to us at support@zohobooks.com for any queries. EC Ewan C. Billing and Accounts Administrator Telecommunications Used the software for: 2+ years ### "How Zoho Books made recurring billing easier to manage." June 22, 2025 5.0 We slashed billing mistakes and gained better visibility into cash flow. Our audit was shortened as well, as a result of the clean reconciliation and reporting capabilities. Pros made our recurring invoicing a whole hell of a lot easier. We saved on manual tracking and reduced late payments with automated reminders and payment follow-ups. Cons Bank Feeds will drop from time to time, and re-authentication is necessary to restore. We also had to write a few custom rules for telecom-specific tax logic. Review Source VV Vikas V. Software Consultant Computer & Network Security Used the software for: 2+ years ### "Booking keeping alike for novice or experienced professions" February 10, 2025 5.0 is amazing! From the community forums, I learn that most of the world uses it. The Invoicing, expenses, tax compliance, collaboration and customer support are all top-notch! While there is still scope for improvement, for my use case, it does a great job!! Pros The great part about is the dashboard and reports. Dashboard gives a very good overview of the finances and the health of organization. Reports are a great way to break things down for more clarifity. Cons Pricing! I find it a tad bit expensive. For a company in a good shape though, it would be a great product but for bootstrapped start-ups, it is a little expensive. They have a free version but I needed some premium features for my use case. They also give out credits for start-ups which could be used for a year. After using it for a year, the software makes you so lazy and you don't want to migrate. Review Source Response from Zoho March 20, 2025 Thanks for your detailed review, Vikas! We are glad that you love our platform. RC Rajesh C. President Financial Services Used the software for: 1-2 years ### "Zoho Books Review from regular use" May 26, 2025 5.0 Looks clean, nothing over the top. You send an invoice, check a few boxes, done. It’s not trying to impress, and that’s fine. Pros Helps when you’ve got more than one thing on the go. Quick glance shows what got paid and what still needs nudging. Cons Some weird stuff with edits now and then. But it doesn’t get in the way much, which is what matters most really. Review Source Response from Zoho June 17, 2025 Hello Rajesh - Thanks for your review. We are glad you enjoy using Zoho Books. Please feel free to reach out to us at support@zohobooks.com for any queries. DS David S. Customer Service Representative Health, Wellness and Fitness Used the software for: 1-2 years ### "A complete accounting solution for small businesses." February 16, 2025 5.0 Hear me out, is my life now. I personally used it for tracking expenses during a busy quarter, and the live reports allowed me to make well-informed decisions regarding budgeting and cash flow. And it has simplified and streamlined accounting. Pros I love for how it automates many repetitive accounting tasks like invoicing, tracking expenses and bank reconciliation. For example, it's what I used it to generate recurring invoices for my clients, saving me hours of manual work per month. It also offers great GST compliance features which are a big advantage for my business. Cons The mobile app isn’t as functional as the desktop version, and while the reporting options are good, they could be better customized. The upfront setup can also be a time-consuming task for businesses with complex accounting needs. Review Source Response from Zoho March 20, 2025 Thanks for your detailed review, David. It is comments like these that propel us forward. AB Alex B. Service/Sales Manager Construction Used the software for: 2+ years ### "Easy to use internet based accounting software" January 23, 2018 4.0 Ease of use Pros The seamless integration with Zoho CRM and the fact that you can access your records from anywhere, as long as you have an internet connection. The customization options are also a huge plus. Cons It doesn't have some simple functions and features that other accounting softwares have, such as the ability to chnage how all the names appear (i.e. first, last vs. last, first). it can get a little confusing with how payments are applied and dded to the system as well. Tech support is usually no help, or they tell you that your question is a great idea for their IT team to use and then you never hear back from them again. Review Source BB Ben B. CEO Computer Software Used the software for: Less than 6 months ### "Great value and feature-rich for small businesses" March 12, 2025 4.0 Overall is definitely a positive; cost-effective, has about all the features a small business might need. Cloud-based with a solid mobile app so good for being on the go. Free tier offers a low-risk entry point. Not really a seamless alternative to QB but works well for basic accounting and invoicing. Pros Favorite feature: automated invoicing and payment tracking. Generating invoices is easy; recurring invoices and payment integration helps with cash flow management. Mobile app is a plus, gives real-time access to financials. Free plan for businesses under $50K in revenue is good and we use it with Zoho Expense and it works seamlessly. Cons Limited customization options for invoices and reports. Interface is user-friendly, but not much there for tailoring invoice templates or reports Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Zoho Books More features and better pricing than WAVE. Review Source Response from Zoho March 20, 2025 Thanks for your review, Ben. We are glad that you like using our product. Please reach out to us at support.usa@zohobooks.com if you have any queries. TC Tania C. Customer Service Construction Used the software for: 2+ years ### "Good CRM and Books website. " October 28, 2024 5.0 Zoho has been great so far. We have used Zoho for 4 years now. Really easy to use. Pros Being able to convert sales orders to estimates and invoices. Cons Ther is not anything I don't like about it. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Zoho Books It is much easier to use than QuickBooks in my opinion. Review Source BM Bob M. owner Retail Used the software for: 1-2 years ### "great option for accounting software" November 17, 2020 4.0 There's been a little bit of a learning curve - there are a few things that are just done a little differently than in other software. However, I've been able to accomplish everything I had in previous software. The most significant aspect to me, though, has been that Zoho offers a lot of accompanying software - i.e., not software that's needed to make Books work, but software with complementary uses - without seeming like they're trying to squeeze every last dollar out of me. Quite unlike Intuit. Pros It does everything that I need it to do, and for far less than it's competition. Cons There are a couple things that could be streamlined, although they don't lessen to actual functioning of the software. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Zoho Books Functionality and cost. I used Quickbooks-Desktop for years, but the online software that's been developed more recently has too many advantages to keep using it. I also used Xero for a few years, and liked a lot of features - but it seemed geared for a different kind of business and lacked a few things I needed. Then I tried Quickbooks Online - it was barely within my budget, but I liked the features - but then they increased the price (significantly) after only one year of using it. But Zoho has really fit the bill - all the functionality I need, and at a price that's just a fraction of QBO's. Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Xero](https://www.capterra.com/p/120109/Xero/) Intuit just keeps increasing the price on pretty much everything, justifying it by claiming to add features - though the added features never had any use to me. Plus, I needed to lease a number of add-ons to be able to have QBO work the way I'd expect it to. Review Source SV Shanmugam V. Article Trainee Accounting Used the software for: Less than 6 months ### "Most happening accounting software" February 18, 2023 5.0 is a cloud based online accounting software which is helping many small to big companies in managing their accounts. It operates as a very cost effective and user-friendly system. Many crucial things for a business like billing and invoicing, bank reconciliation, financial reporting, various report generation etc., are available in Zoho Books and the processes are made easier so that the maintenance of accounts becomes effective and efficient. It is highly recommended to start using Zoho Books as an accounting software. Pros All the processes from generating invoices to extracting reports are made easier so that the maintenance of accounts becomes effective and efficient. Cons The data migration from our old software to Zoho was a bit difficult. Reason for choosing Zoho Books Because it is cost effective and have multiple features that the other software does not have. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks' services will be stopped After April 30, 2023. So, we have migrated to which is a best alternative in the market. Review Source VR Verified Reviewer Land Surveyor Civil Engineering Used the software for: 1-2 years ### "Zoho Books" March 26, 2022 4.0 My overall experience with Zoho has been pleasant. I can easily create invoice even on the go with my phone. I can quickly generate reports to check performance of the company and individual employees and I can track business expenses. The best part is also that I can easily link the app to my bank to reconcile what is in the bank with what is on Zoho book. Pros The layout of the website is user-friendly. The cellphone app makes it easy for you to instantly upload receipts and invoices for any purchases made. I'm in Engineering and we are three different teams. Zoho allows us to assign expenses to each employee and to a particular project should we choose to. This means that you can easily track the expenses of each team and be quick to spot any problems with over expenses. You also get reports on different modules like sales, you can be able to track sales by sales person and assess performance of each employee. There is also an option for customers to pay online which makes it really easy to make payments. In addition from the different modules you can customize fields to suit your needs at any point in time. Lastly they have added an awesome feature now where you can create a topic and comment on invoices and estimates and have an ongoing chat with other users that on the account regarding the invoice under which the chat is created and with only those invited users. Cons When I migrated from the software I used before Zoho to Zoho I had to upload the invoices from the previous software and the challenge was that Zoho did not allow me to specify and describe the invoiced item. All invoices that were uploaded ended up with the same description which wasn't pleasant. When you assign expenses to employees, Zoho will not allow you to use the same email address for different "employees". This is unpleasant because as an admin person for my company, there are general expenses that I cannot assign to a specific person that need to be assigned under general expenses using my email address. There are also expenses that I incur on my own as an employee of the company that need to be assigned to me alone still using my email address and Zoho won't allow me to use the same email address for these two separate scenarios. Also when you create an estimate and on that estimate you don't add tax, when you convert the estimate to be an invoice Zoho does not allow you to add tax if you want to. Alternatives considered [QuickBooks Online Accountant](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/) Reason for choosing Zoho Books The ease of layout and migration from the software I was already using. Also the fact that I trusted the Wave accounting and them recommending Zoho to me just gave Zoho an ultimate advantage over other products. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave suggested the switch since they were partners with Zoho. Wave stopped operating in my region. Review Source EY Eric Y. Attorney Law Practice Used the software for: 6-12 months ### "Great Product For Those Who Know Accounting" October 19, 2020 5.0 My overall experience with Zoho Book was positive. I switched from to Bill4Time because I wanted a program that would keep track of time and expenses for hourly clients, track contingency fee clients, provide trust accounting, and generate invoices. Zoho Books would be able to do all of those tasks with the exception of contingency fee tracking. There was no easy way in Zoho to keep track of projects that were not hourly, flat, or on a set budget. That said, the Zoho family of products are solid, so if you have need for an accounting product and you are familiar with accounting software, this product would be a great choice. Pros I liked best the many features that provides. In terms of accounting software, this product does just about everything. I also liked being part of the Zoho suite of products, all of which are quite good. The product is stable, and the company offers solid tech support. Cons I purchased to use in my small business after using Zoho Invoice. I wanted a product that would do more than just invoice clients, such as track projects and accounting. However, I am not an accountant. The thing I liked least about Zoho Books is that, if you are not familiar with accounting, the product may seem unnecessarily complicated. There is definitely a learning curve with this product that I have not experienced with other Zoho products. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Zoho Books I was already familiar with Zoho through the use of Zoho Writer and Zoho Invoice. It was easier to simply switch to , which had a familiar and pleasing user interface. Also, Zoho Books was a better buy for the money. Switched from [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) Zoho Invoice was excellent at invoicing and tracking client expenses. However, I wanted a product that did more than those two things. Review Source SJ Sotis J. Account Executive Internet Used the software for: 6-12 months ### "Best time tracker and billing software." January 14, 2025 4.0 Their reporting and time tracking tool is so amazing. Pros Zoho Book is quite different from other similar softwares their time tracking functions that make it easy to bill the invoice, their API and their reporting tool is amazing and one of the best thing is their interface. Cons Zoho Book Will never disappoint despite of the challenges. Review Source MG Michael G. President Information Technology and Services Used the software for: 1-2 years ### "Zoho Books Works" October 28, 2024 4.0 Positive, team can keep track of client status Pros Easily tracks client communication and invoicing Cons does not integrate easily with Microsoft Office suite Review Source Ava H. Staff Software Engineer Program Development Used the software for: 1-2 years ### "Smooth Invoicing and Bookkeeping" October 26, 2024 5.0 works well for basic bookkeeping needs, though more customization options could make it even more effective. Pros Creating and tracking invoices was quick and easy, helping me keep an eye on cash flow without extra effort. Cons The customization options for invoices and reports are a bit limited, which can make them feel generic. Review Source SM Shobhna M. Support specialist Consumer Services Used the software for: 6-12 months ### "I really had a amazing journey with Zoho books. " August 20, 2024 5.0 I would say it's good as it is easy to navigate with affordable pricing plans. It provides timely updates about the features. Also they have a wonderful customer support. Pros It has a very easy user interface and I really like the accessibility of using it on phone. Cons There is nothing that I don't like but yes the feature of budget and forecasting can be improved as it requires some advanced feature. Review Source AT Amy T. CFO Architecture & Planning Used the software for: 2+ years ### "We Use Zoho Books for Multiple Companies" August 18, 2023 4.0 has been a great tool for many of our companies. It is great for companies with project management, from estimate to sales order to purchase orders and Invoicing. ZOHO provides live reporting as your team takes the order through the sales process. Customization for our specific business was a huge game changer, as we didn't need to get outside help involved to make simple changes that made our work flow process better. It saves time and errors. Pros The live dashboard and analytics has provided great insight into our business profitability. The ability to have our project management and accounting systems tied into one saves on time and human error. The automation, workflows and custom fields are a game changer and allow any kind of person to be able to tailor the system to your needs. Whenever I am not able to code something myself, I send a request to the customer service team, and they are usually able to write the scripts for me. The ability to tie into Avalara and not have to worry about taxation is also a huge bonus. Cons I wish the Purchase Orders for drop ship customers were more obviously tied to the Sales Orders. There are ways to identify which POs belong to which SOs, but seems to be a little more complicated than it could be. I also wish there was a way to see how much we have invoiced against Customer POs. I also wish we could integrate our payroll with ZOHO, as ZOHO payroll isn't currently offered in Michigan. As a result we are having to do more manual entry for employee hours and journal entries for the payroll. Review Source Jose A. Business Owner Furniture Used the software for: 1-2 years ### "You can't go wrong with Zoho" January 17, 2024 5.0 I am very happy with the choice. Tremendous software. Pros I am not a professional accountant but I know administration and finance. Zoho has given me the tools I need for managing finances, purchasing, and invoicing. Cons The inventory module comes separately and I would like it to be included. Inventory vs final product costing would be a nice addition. Review Source AC Addison C. Solution Architect Financial Services Used the software for: 2+ years ### "Time & Expense Tracking Solution" December 4, 2023 5.0 Pros Availability of mobile application is what I like most since I am able to track time and expense on projects on the go. Cons I currently face zero errors when using ZB. Review Source MG Michele G. Senior Researcher Research Used the software for: 1-2 years ### "My Experience With Zoho Books - A Great Accounting Software " July 10, 2024 5.0 Pros When it comes to accounting and handling accounts payable, offers great features. It makes invoicing easy and handles payment processing really well. Cons With , there has been zero malfunctioning reports. Review Source SN Siyabonga N. Junior Tax practitioner Financial Services Used the software for: 6-12 months ### "Zoho Books review by N Thandi Consultancy and Projects " April 14, 2023 5.0 Pros The Online Invoicing has great features such as personalizing invoices with their logo, colours, and fonts., plus you can also track invoice status and receive payments online Cons There are minor issues with , such as occasional glitches in the software or difficulty navigating certain features. However, these issues are generally minor and do not significantly affect the overall usability of the software. Review Source MP Miguel P. Financial Advisor Investment Banking Used the software for: 1-2 years ### "Efficient and flexible financial management" December 22, 2023 5.0 is a reliable and comprehensive platform for enterprise financial management. With its wide range of features, it simplifies and optimizes financial processes. Pros I like that it allows you to automatically import bank transactions, streamlining the reconciliation process and reducing manual errors. In addition, custom rules can be set up to automatically categorize transactions, saving time in manual sorting. is highly customizable and allows tailoring financial reports to our specific needs. Cons On occasion, I have experienced delays and load times when accessing certain functions or working with large data sets. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.