# Leap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Leap the right Construction CRM solution for you? Explore 402 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162690/Leap/reviews --- Leap 4.3 (402) [View alternatives](https://www.capterra.com/p/162690/Leap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Reviews of Leap Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews Centralized office organization features 92% positive reviews out of 26 Most reviewers find office organization features help keep projects, data, and communication structured and easily accessible. Recurring bugs and system glitches 74% negative reviews out of 46 Most users report bugs and issues, including crashes, glitches, and frequent errors that interrupt workflow and require updates. Customizable workflow automation tools 100% positive reviews out of 26 Most reviewers indicate workflow management allows custom pipelines, visual job tracking, and efficient process automation. Frequent slowdowns and lag 83% negative reviews out of 30 Most users report performance and speed issues, with slow loading, lag, and delays disrupting daily operations. Remote and convenient data access 95% positive reviews out of 22 Most reviewers describe user access as reliable, enabling staff to retrieve information from any location at any time. Cumbersome photo upload process 79% negative reviews out of 28 Most reviewers indicate photo upload is slow, limited in batch size, and often frustrating during time-sensitive tasks. ## Showing most helpful reviews Showing 1-25 of 402 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zach L. Co-Owner/Skywarn Spotter Construction Used the software for: 6-12 months ### "Best CRM For Your Money!! " June 28, 2019 5.0 Excellent or A++ Pros Easily the best and most customizable CRM for the industry our today. Their app is second to none and the desktop platform makes following jobs a breeze! Plus, grabbing an e-signature right on the contract on the app is cake. No extra app to use Cons There really are none, if something arose the team at JP jumped to correct or add it right away. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Reason for choosing Leap Having a mobile app was key to our sales staff success and talking to the team at JP sold it. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Price and functionality. Review Source Rachel B. Office Manager Construction Used the software for: Less than 6 months ### "Add More Features/Uses" June 28, 2019 4.0 I love the customer service you guys provide, and I hope that doesn't change as you expand. The database itself is user friendly, I just see potential for more features Pros I love the separation of the production calendar from the staff calendar. The customer contact directory is great, and mainly why I got Job Progress to begin with so we could manage our customers better. Cons I think this software could do more. I don't like the graph layouts we are given, I wish we could choose among different kinds of graphs that could help us better visualize our data. I also wish the proposals allowed me to customize the font more so whilst I am making a proposal that has already been merged to a customer. Instead, if I want to fix the font sizing on the proposal I have to exit where I am and edit the template itself and then that edit applies to all future proposals. I just want more flexibility on the customization side. Lastly, I think this program has so much potential to integrate a canvassing segment to it. Maybe integrate with Google maps or another program to create an option for companies to track their canvassers. Right now, I use Google maps to track my canvassers, but it would be great if we could do that all on Job Progress so they also have real time access to where they've gone and what neighborhoods are successful, etc. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Leap The price and the separation of staff and productions calendars Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) Filemaker is computer based, rather than user based, and I wanted the flexibility for everyone to access our customer's information from anywhere. We are also expanding, so I thought a more organized, all-in-one system was necessary to make a successful business shift Review Source NE Nadir E. Sales consultant Construction Used the software for: 2+ years ### "Leap is incredible ! " May 4, 2026 5.0 Pros Easy to use app and you can easily link so many different features to it making contracts , spec sheets and financing easy including AI note taking apps to improve sales pitches Cons Nothing not to like. The only thing I can truly say is it logs you out after a certain amount of time but that’s for protection Review Source Response from Leap May 6, 2026 Nadir, this is exactly the kind of feedback we love to hear from someone who's been using it for years. We appreciate you calling out the integrations. Making contracts, spec sheets, and financing work together in one place is a big part of what SalesPro is built for. Thank you for the recommendation. DM DAWN M. OWNER OPERATOR Construction Used the software for: 1-2 years ### "WHAT THEY SELL IS NOT WHAT YOU GET" December 30, 2025 1.0 Felt very 'salesy' - full of promises and salesmen but did not produce what was promised. Poor platform and even worse customer service. Everything promised/SOLD in the beginning was not followed through. Pros NOTHING. Poor platform and even worse customer service. Everything promised/SOLD in the beginning was not followed through. Cons Customer service and cancelling process. Paid an additional 4 months due to "contract obligation" and they STILL charged an additional month even after putting in writing. Disputing with my credit card; however, the entire process was a complete waste of money. STAY AWAY - MUCH BETTER PLATFORMS OUT THERE! Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Leap GOOD SALESMAN. OVER PROMISED, LIED AND DID NOT FULFILL. Switched from [Precoro](https://www.capterra.com/p/148522/Precoro/) PREFER NOT TO MENTION AS THAT IS CONFIDENTIAL INFORMATION. Review Source Response from Leap April 21, 2026 Dawn, this is not the experience we want anyone to have, and we take feedback like this seriously. We'd like to look into your account and make this right. Please reach out to us directly at support@leaptodigital.com so we can connect with you. JP Jon P. Owner Construction Used the software for: 1-2 years ### "Solid in-house sales platform w great integration " May 4, 2026 4.0 Good! Solid support when needed. Ability to generate and email a quote onsite hugely beneficial to bottom line. Pros Seamless integration with CRM software. Ability to provide quote same-day, in-house. Excellent support. Cons Back end is a little clunky. Can’t make minor changes without completely rewriting contract. Sometimes the contract doesn’t go through. Review Source Response from Leap May 7, 2026 Jon, thank you for the kind words. We're glad the CRM integration and same-day quoting have been making a real difference for your team. The contract side is something we're actively improving. If you run into a contract not going through, our support team is always happy to help in the moment. We appreciate the honest feedback. AP Amanda P. Sr. Management Business Operations Construction Used the software for: 2+ years ### "Mostly Pros " May 7, 2026 4.0 Overall, my experience with Leap has been positive. The staff is responsive and helpful in finding solutions quickly. Pros What I liked most about Leap was how easy it is to create contracts and proposals efficiently. The platform is user-friendly and helps streamline the sales process. Cons What I liked least about Leap is that form updates do not automatically carry over between offices, especially for post-sale documents and related workflows. Review Source BR Bill R. President Construction Used the software for: 1-2 years ### "Owner of Texas Windows Direct" May 4, 2026 5.0 I’ve been very happy with the whole program. From the beginning, setting it up with all the pricing and product names and sizes. It has been a godsend. Pros I have a window replacement company and a gutter company in Texas and I have been using Leap for eight years. I’ve been very happy and satisfied with the ease of the operation and the questions are always answered properly. Cons I’ve had no problems at all, any issues at all have been taken care of very quick I would refer this company and product to anyone. Review Source Response from Leap May 7, 2026 Bill, eight years means a lot to us. Thank you for the kind words and for growing with Leap across both businesses. We're glad the setup, pricing, and day to day have all felt smooth. Reviews like this one genuinely make a difference for our team. We'll keep working to earn it. SL Sam L. Office Manager Building Materials Used the software for: 6-12 months ### "Great performance and speed!" April 27, 2026 5.0 Pros Leap has great performance and speed. Which is super important working in the administrative field. We're always looking for the best tools for bugs and issues and this has been great! Cons I have no complaints. I needed something explained to me because I wasn't understanding, that's about it. And their customer service team was amazing and super helpful. Review Source Response from Leap April 28, 2026 Sam, thanks so much for sharing this! We're glad Leap's been a reliable tool for your team and that our support team could help when you needed it. We'll keep working to make the experience even better. MS Mary S. Library Tech Education Management Used the software for: I used a free trial ### "Leap into leap" April 23, 2026 5.0 Our experience was super positive--LEAP is a winner in every way that matters. Simply so useful and easy to use. Pros We LOVED Leap! Ease of use, customer support, cost in comparison, were all top notch. Would absolutely recommend. Cons There were no cons when it came to implementing and using Leap. From implementation to active use, this was a great experience. Review Source KC Kayla C. Student leader Construction Used the software for: Less than 6 months ### "Leap ahead of life" April 19, 2026 5.0 Pros The security features are great to keep everything in one place and organized. It is fast and works well. Cons Sometimes I think Leap runs slow but that’s not very often. I really like this software overall and will use it. Review Source Response from Leap April 21, 2026 Kayla, great to hear the platform is working well for you. Security and speed are two things we work hard to get right, so glad those are landing for your team. KM Kris M. Systems Admin Luxury Goods & Jewelry Used the software for: 1-2 years ### "They'll Take Leap from my Cold Dead Hands" July 3, 2024 4.0 It's been a great experience. I've learned from a fantastic team, been able to merge several of our tools into Leap thusly saving us money and time, and continue to find ways to improve upon every part of our current setup. Pros Customization options, user friendly dashboard, amazing service from support team (\[sensitive content hidden\] are fantastic!) Cons It's not as reliable as I need, missing some features that seem obvious and necessary, app is buggy Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Leap It meets all our needs for the most part and we were able to condense other apps into leap Review Source Response from Leap July 8, 2024 Hi Kris! We're so glad that Leap SalesPro has been able to help you so significantly. At Leap, we're pretty big fans of the fact we've helped streamline your tech stack (saving you time and money in the process). Our goal is that we hope to continue to improve our products to continuously deliver a 5-star experience for all our users. If you'd be interested in joining our rolling beta programs where you can give feedback directly on new features (hopefully the features you feel are missing), drop us a line at marketing@leaptodigital.com. Cheers! - The Leap Team BK Brian K. President Construction Used the software for: Less than 6 months ### "Great software with room for improvement!" December 11, 2020 4.0 We use JP to run our entire operation and plan to use it in the near future. It's constantly getting better, mgmt is very engaging and always taking feedback and making progress. Pros JP is easy to use once you get it configured to your business processes. Macros that streamline the estimate/proposal process along with integration to suppliers all within the job keeps the documentation process on the job easy to manage. Also, it doesn't take long to get new users trained on how to use JP on a daily basis. Cons The ability to use Zapier and input new leads/customers needs to be cleaned up and more open to align with Referal Sources so it can in as a Zap and not manually entered. Right now, this integration isn't very well designed from a data input standpoint, only minimum fields. We do a lot of insurance roofing jobs and the ability to bring those in as a PDF and autocreate the estimate is a big win BUT the inability to use that like other Estimates/Proposals in JP that a client can sign off on is a huge gap. The customer web page could use the tweaking to make the experience a little more professional and appealing to the user. Photos uploaded into JP already automatically shared with the client, the process to share photos is a pain especially when you have 50-100 job photos. It would make more sense to establish at the folder level what photos can be shared to the customer web page along with the ability to designate a photo as the main photo (like front picture of the home) as the key photo on the customer page seen everytime they go there. Also, allow different photo folders to be presented so the client can see different photos in groups from inspection photos vs. job progress photos vs. job completion photos. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Integration with QBO was not reliable, we also liked the Macros, ability to order eagleviews, integration with suppliers, and user experience that JP provides way beyond anything we could do with Buildertrend. Although, Buildertend's client portal is what we would prefer that JP provide as it's well thought out from an end user/customer experience perspective including our branding, photos structure, etc. Review Source MG Michael G. owner Construction Used the software for: 1-2 years ### "1 year review" December 9, 2020 4.0 JP right now is a love-hate relationship. I have invested so much into it, but yet I still feel like it is falling short and some basic but important function. I'm hopeful that these items will change. Pros 1.) ease of use 2.) estimating portion 3.) workflow management 4.) documentation management 5.) sales tracking Cons 1.) accounting integration w/ QuickBooks does not work well 2.) no copy and paste feature 3.) I had my proposal template converted and it looked awful and I had to pay for it 4.) you allow google sheets integration but not google docs so I can work on my normal proposal format 5.) you have to be in a client or search for a client to add a new job to that client 6.) no easy accounts payable system ( i have to use dropbox for that) 7.) change orders estimate sheet has different settings from the normal estimate sheet. creating double work 8.) P&L is manual entry so if we use it, we have double-entry again. Once in Quickbooks once in JP. 9.) Training is very surface level. I had to learn most of it on my own and then train my staff. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing Leap we used buildertrend for a while, but JP promised to have a QuickBooks integration so we switched. When the integration came it was/ is a massive letdown. Review Source CD Chad D. Vice President Construction Used the software for: 1-2 years ### "Make the Switch, It was a Game Changer!" December 8, 2020 5.0 JobProgress has been a great addition to our company and we consider them part of our team. From IRE till now, \[SENSITIVE CONTENT HIDDEN\] has been great and has made or impacted several requests for changes and updates that we have requested. The support team is wonderful, efficient and actually listens to valid request to their software. Pros The overall flow of the program and the ability to use MACROS! Game Changer for any estimator on the fly. Cons So far we have not encountered a "least" option for our business, if anything it is small petty changes to fit our operation. Reason for choosing Leap Features available to streamline our operation and gain the full potential of our internal work flow. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Previous software offered lack of many features needed to streamline our operation and gain the full potential of our internal work flow. Review Source MP Mori P. Business Development Construction Used the software for: 1-2 years ### "JP needs some upgrades " December 8, 2020 3.0 It has been fine, not excellent. We have had major issues with the email portion and have spoken to support about it way too many times Pros It was the best on the market at the time we enrolled Cons It has so many flaws -the email load chain is obnoxious, emails get lost or never received, there are too many steps to do simple tasks, the custom contracts are not readable to the finance portion, estimates can not be converted to contracts, the calendar has never synced properly, it’s hard to access closed jobs if archived, pictures take forever to load through the app, there are too many options on the system that don’t pertain to our industry (pool business) Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Leap It had the most amount of construction verbiage and ability to load contract workers, sq footage of jobs etc Switched from [Joist](https://www.capterra.com/p/230138/Joist/) Joist was a simple version at the time, they have since upgraded their system. Review Source AB Allison B. Office Manager Construction Used the software for: 1-2 years ### "Great software for team work" December 8, 2020 5.0 We have been able to communicate as a team better now that we have a system in place to help eachother out. The tracking on proposals is great to know what our clients think of our bids and estimates. Pros It is easy to track everyone's progress on projects and if they need help on something it is so easy to go into the project and see right where it is at. Cons The integration with QuickBooks did not work for us and for how our system is set up, but we are working on linking them again Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Buildertrend had no intentions of adding a QuickBooks integration Review Source NW Nicola W. Owner Construction Used the software for: 6-12 months ### "Worst program used." February 18, 2025 1.0 Overpriced program that is confusing to use. Didn't make life easier. Have had to keep paying for the whole year and when I canceled was made to pay for another month as we were then told you must give them 45 days notice and not 30 days per the billing cycle. Pros Nothing was liked about the whole system. Cons The program made every stage of our business take twice as long. Some steps had to be done twice. Review Source Response from Leap February 27, 2025 Hi Nicola, We're sad to hear that you weren't able to get the full value out of our product. It's designed to customize with how you operate your business, so configuration does require stakeholder commitment. If it's not too late, we'd love to work with you to get the system configured how you need it. eF eric F. Owner Construction Used the software for: 1-2 years ### "Not an honest company" November 4, 2024 1.0 Deceptive and virtually impossible to cancel your subscription. The customer service is terrible. Pros When it was Job Progress it was a good value Cons They changed everyones login info one day to sneak in a new terms of service without telling their customers. After that they raised rates 125% and do not want to cancel my subscription as requested multiple times. Review Source Response from Leap December 5, 2024 Hi Eric, Apologies if you're not seeing the value. Our dev team has been working really hard to add new features and functionality over the last 2 years. Would love the chance to show you new ways your can streamline your business. Please reach out to your Customer Success Manager if you want a walkthrough. Thanks! Leap Team KP Kevin P. Owner Construction Used the software for: 2+ years ### "Pinnacle Review" September 10, 2024 5.0 Very satisfied with Leap, mostly the integration and reliability. Pros It can be designed specifically for my needs. Cons Can be difficult to navigate, and not always user friendly. Review Source Response from Leap September 16, 2024 Hi Kevin! So glad to hear you're satisfied with Leap CRM. We agree that we have pretty killer integrations. We're always striving to make improvements to the user-friendliness of the platform, so if you'd like to chime in your thoughts, drop us a line at marketing@leaptodigital.com! - The Leap Team BC Bob C. Co-Founder VP Sales Construction Used the software for: 1-2 years ### "Bath Experts Leap Review" September 12, 2024 5.0 Pros Having pricing, proposals and contracts in one place is super helpful. Cons The back end / setup / changes can be really difficult to navigate without help. Review Source Response from Leap September 18, 2024 Bob, thank you so much for your helpful review! We agree, one of the best things about Leap is having pricing, proposals, and contracts all in one spot. We appreciate your feedback on getting your portal set up. At anytime, we'd love to get your insight on your setup challenges, so if you want to drop us a line at marketing@leaptodigital.com, we'd love to hear from you. - The Leap Team JS Jason S. Corporate Trainer Construction Used the software for: 2+ years ### "Leap is worth it !" July 3, 2024 4.0 Pros Their service and support staff are amazing. Easy to use platform for the reps to use in the field. Cons It does have it's "bugs" every now and again. Review Source Response from Leap July 8, 2024 Hi Jason! We're so glad that you think Leap CRM is worth it — we're a little bit biased, but we also agree. Glad to hear you love the support you get from our customer-facing teams. Cheers! The Leap Team JP Jamie P. Project Engineer Construction Used the software for: Less than 6 months ### "Horrible Software" May 7, 2024 1.0 Horrible. It took me months of constant requests for assistance, before we finally cancelled altogether. The company refused any sort of reimbursement, for the 6+ months we paid for the software and were unable to use it due to their own customer service negligence. Pros Nothing. We had abysmal customer service, setting up the pricing, templates, etc., was far too complicated to implement without assistance. The only assistance we were able to get were "how to" links to expired on out of date processes. Cons Setting up this application was overly complicated with little to no assistance at all. This rendered it useless and a waste of time, effort and money. Review Source Response from Leap July 2, 2024 Hi Jamie, Thank you for taking the time to give us feedback and for bringing your issue to our attention. We’re truly sorry to hear that you’ve had a frustrating experience with our software, and we apologize for any inconvenience this has caused you and your team. We understand your concerns about onboarding with Leap SalesPro and apologize for any difficulty you experienced. We understand your team met with the Leap SalesPro onboarding team about your difficulties and we’re sorry we couldn’t reach a satisfactory outcome. If you’re open to it, we’d love to discuss this further and help resolve any outstanding issues. Please email us at salespro.support@leaptodigital.com and we’d love to see how we can make this right. Thank you for your patience and for helping us improve. - The Leap Team KK Kala K. Roof Construction Used the software for: 2+ years ### "General Contractor's review of Job Progress" March 17, 2022 4.0 Overall this is an affordable program for any contractor or construction group large or small to help organize your business and bids. Pros Store all job history in one page. Easy to add notes and link in the sales team to track each job. Cons Internal messaging, linking or using this program for scheduling, and more ease tracking the job's finances Reason for choosing Leap Price and efficiency to manage a job. Review Source RS Ryan S. President Consumer Goods Used the software for: 2+ years ### "Get back to the family!" May 24, 2019 5.0 Amazing! Pros Working with support team and the Job Progress team has been nothing short of amazing. Support team commitment to helping his clients maximize the potential of their Job Progress Operating System seems limitless. There are a few people in business like him. He’s the kind of guy that sold me on the benefits of his system, then immediately helped me implement the system and has continued to follow up with me unsolicited on a regular basis to make sure I am leveraging the latest upgrades to the platform. in several instances, we have uncovered additional ways to leverage they are technology and they have customized certain processes specific to our company. This type of customer service doesn’t exist anymore. These guys are serious about what they do and 100% committed to their clients success. You really feel like you have a true partner, and the cost becomes Insignificant when you consider the incredible value of the relationship. This platform has simplified and streamlined our systems and processes allowing us to focus our attention on revenue generating activities. This system provides a seamless process for our customers, and has streamlined our back end operations, making them much more manageable, and freeing up tremendous amounts of time. Precious time, to get back to the family! Cons There is nothing I don’t love about the software. Review Source AC Austin C. President Construction Used the software for: 2+ years ### "How we organize my business using Job Progress" December 15, 2020 5.0 Amazing!!! I absolutely love having job progress (JP) to manage and grow my business. This is the only way I can stay organized, manage my team and their responsibilities, interact with customers and manage all the documentation necessary to run a multi million dollar business. The customer service is beyond compare, the owner has helped us on many occasions and is always available. I highly recommend everything about Job Progress Pros Being able to organize ever aspect of my business in one app Cons Templates are almost impossible to build and you have to pay JP to make them for you. Reason for choosing Leap Easy of use, price, my interactions with the management. Great product, great people, great company all around! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.