# Vetstoria Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Vetstoria the right Veterinary solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/162603/Online-Booking/reviews

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Vetstoria

4.8 (119)

[View alternatives](https://www.capterra.com/p/162603/Online-Booking/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Vetstoria

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

JP

Jennifer P

clinical directorVeterinary, 11 - 50 employeesUsed the software for: 1-2 years.

“Vetstoria has been great to reduce the calls we get to book consults meaning that our client care team are "freed" up, allowing them to be more present when dealing with clients within practice.“

December 16, 2024

CB

Chris B

Clinical DirectorVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“Client patient matching is sometimes a bit hit and miss, and theAppointment reasons are doubled and too long when the appear in the appointmnet slot in Merlin“

June 10, 2024

OT

Olga T

Head veterinarianVeterinary, 2 - 10 employeesUsed the software for: 1-2 years.

“It integrates well to our PMS (DaySmartvet, previously Vetter Software) and the online payments are a huge help for us, saving us time and eliminating our no-shows for our first-contact appointments.“

December 19, 2023

AB

Allan B

ManagerVeterinary, 11 - 50 employeesUsed the software for: 6-12 months.

“Support not very good and general appearance from client perspective could be more professional and inviting“

August 2, 2024

JP

Jennifer P

clinical directorVeterinary, 11 - 50 employeesUsed the software for: 1-2 years.

“Vetstoria is a great way for clients to book consults etc online - giving them flexibility.“

December 16, 2024

KG

Kimberley G

VetVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months.

“A little bit slow to load for the clients.“

August 31, 2023

KT

Kay T

Hospital ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years.

“The ability for clients to schedule appointments for their pets anytime and not have to call the clinic during business hours has been an absolute game changer for us.“

September 11, 2023

LH

Lisa H

Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: I used a free trial.

“I would have to say that the only thing that I didn't care for was the length of time it takes, and number of calls that are spread out over several weeks to get to onboarding. “

March 24, 2023

## Showing most helpful reviews

Showing 1-25 of 119 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Will G.  
Veterinarian, Director & Co-Owner  
Veterinary  
Used the software for: Less than 6 months

### "Stress-free implementation of veterinary online booking"

April 18, 2018

5.0

Ease of booking for clients, therefore more bookings. More efficient use of employees' time.

Pros

Clients love the ability to book appointments at their own pace. Receptionists love that they have more time to devote to clients on non-booking phonecalls. I love it because my staff are more available when I need them. Once set up, the system works quietly in the background. Online bookings are flagged on the scheduler, making it easy to see which appointments were booked online - these are then triaged, to ensure that they are seeing the most appropriate vet at the most appropriate time.

Cons

Clients are able to book at times that leave unuseable gaps ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted.

Review Source

CA

Carie A.  
Office Manager  
Veterinary  
Used the software for: Less than 6 months

### "Paw- Mazing Product!"

October 20, 2023

5.0

Great! Training was a breeze and the product is straight forward.

Pros

I love that clients can schedule when they have time to do so.

Cons

I wish client information would apply into the system - not just an email for staff to input.

Reason for choosing Vetstoria

Vetstoria has a great reputation - We also switched to PetDesk and Whiskercloud.

Switched from

[Rapport](https://www.capterra.com/p/265653/Rapport/)

Rapport was double booking - They could never figure out the glitches. After 8 months we decided to part ways

Review Source

Response from Vetstoria

October 27, 2023

Hi Claire, thank you so much for the review! We're glad that your clients are loving the convenience and that you breezed through the onboarding programme. Thank you also for your feedback, it has been shared with the team. Don't hesitate to reach out if you ever need support; our team are always on-hand to assist! Many thanks, Team Vetstoria

SM

Stephanie M.  
Hospital Manager  
Veterinary  
Used the software for: 2+ years

### "If you use Avimark, this isn't the online booking tool you want."

June 24, 2020

3.0

I have never had a stellar experience. This company is based overseas, so calling for help is impossible. They did recently open a stateside helpdesk, but you still can't call it and are obliged to send in an email and then wait for a response. There is not enough done to keep clients from scheduling incorrectly. Vetstoria relies on people at the clinic to keep an eye on the mail all day in order to make sure appointments are appropriately scheduled. If they aren't, we are supposed to call and redo the appointment. Firstly, we don't have time to sit watching email. Secondly, if we DO catch an inappropriate appointment, more often than not, the client is angry that we have to change the appointment. I don't feel it's worth the money.

Pros

It enables clients to make their own appointments online at their convenience.

Cons

It is difficult to configure the software to keep clients from scheduling the wrong kind of appointments for their needs. Does not read monthly blockoffs from Avimark, only on-the-fly blockoffs, so if you like to use monthly blockoffs in order to streamline your scheduling and keep just anyone from changing the blocks, Vetstoria will allow clients to schedule appointments over times that are blocked for surgery or blocked because the doctor is out of the office. To remedy this, one must then spend hours re-blocking the times already blocked.

Reason for choosing Vetstoria

The choice was made for me by my company. I am stuck with it.

Review Source

HW

Hayley W.  
Practice Manager  
Veterinary  
Used the software for: 6-12 months

### "Great Product"

January 4, 2024

5.0

Love this product, helps our business no end allowing people to book online

Pros

clients find easy to use helps us identify bookings we get new client forms completed

Cons

Sometimes doesn't always pick up clients files

Reason for choosing Vetstoria

Didn't Vetstoria was the only option and best option

Switched from

[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)

Wasn't Day Smart but Pet Yeti that we used wasn't listed. Pet Yeti didn't allow the functions we needed which Vetstoria did

Review Source

Response from Vetstoria

January 25, 2024

Hi Hayley, Thanks for the feedback. We're glad Vetstoria was the best choice to help your team achieve your desired results! If you ever need any support please don't hesitate to reach out to our team - we're always available to help! Thanks, Team Vetstoria

LH

Lottie H.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "\[sensitive content hidden\] the Superstar!"

October 29, 2024

5.0

\[sensitive content hidden\] was professional, patient, and extremely helpful in making our diaries and booking system exactly what we wanted. The whole experience was wonderful; honestly, before the meeting, I dreaded having to set all the diaries up myself which \[sensitive content hidden\] did on my behalf. 5\* experience from \[sensitive content hidden\] and Vetstoria.

Pros

I love that \[sensitive content hidden\] did a video call with me to ensure our diaries were completely compliant with what we wanted. It made an otherwise stressful idea/job very streamlined. It took the pressure off greatly and I feel confident that our diaries are working perfectly.

Cons

There is nothing I particularly dislike about Vetstoria

Review Source

Response from Vetstoria

November 5, 2024

Hi Lottie, thank you so much for the lovely review! We're so glad to hear you are enjoying Vetstoria and our onboarding experience. Your kind words have been passed on to the Implementation team. Thank you, Team Vetstoria

JP

Joanne P.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Zetland Vets"

September 27, 2024

4.0

Overall we have a good positive experience

Pros

It saves time for our staff not having to take as many calls for booking appointments

Cons

The way the appointments display in merlin after client has booked

Review Source

Response from Vetstoria

October 7, 2024

Thanks for the great review Joanne, we're glad to hear you're enjoying the product! Thanks Team Vetstoria

FR

Fiona R.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Highly Recommend"

October 1, 2024

5.0

10/10. So many bookings come in after hours

Pros

Very efficient, loads of content for social media and staff are always happy to help. Highly recommend.

Cons

nothing, everything works perfectly. Staff very helpful

Review Source

Response from Vetstoria

November 22, 2024

Hi Fiona, Thanks for the lovely review, we're so glad to hear that you're enjoying Vetstoria and our social content! Thank you Team Vetstoria

CF

Carla F.  
General Manager  
Veterinary  
Used the software for: 1-2 years

### "Try it, it is worth it "

October 1, 2024

5.0

Very good experience, their customer support makes all the difference.

Pros

It integrates very well with the POS and their support is excellent.

Cons

I can't say I have one., but if Im really critical, sometimes doesn't show all the appt available., but that is mainly from the selection of the pet owner

Review Source

Response from Vetstoria

October 14, 2024

Hi Carla, Thanks for the great review - we're glad to hear you're loving Vetstoria! Thanks, Team Vetstoria

AB

Abigail B.  
Reception Co-Ordinator  
Veterinary  
Used the software for: 1-2 years

### "Great service "

October 11, 2024

5.0

Vetstoria is easily adaptable to our practice needs. Easy for clients to use.

Pros

Easy and efficient to use. Adaptable to practice needs.

Cons

N/A - W e have no negative feedback to add.

Review Source

Response from Vetstoria

November 22, 2024

Thanks for the great review Abigail, we're so glad you're enjoying Vetstoria! Team Vetstoria

PL

Pippa L.  
practice manager  
Medical Practice  
Used the software for: Less than 6 months

### "Easy Peasy Lemon Squeezy"

October 22, 2024

5.0

so far so good! I am looking forward to learning about all the extras and using the full capabilities.

Pros

The system seems really clear and I was quick to understand the benefits of using it. The trainer was great.

Cons

could be larger and bolder fonts, It looks a little bit intimidating at first sight, lots of boxes and information that could perhaps be split into navigable pages.

Review Source

Response from Vetstoria

November 22, 2024

Hi Pippa, Thanks so much for your review and feedback, it has been shared with the team! We're so glad you're enjoying Vetstoria. Thanks, Team Vetstoria

KO

Kumiko O.  
Owner  
Veterinary  
Used the software for: Less than 6 months

### "Thanks Vetstoria "

August 15, 2024

5.0

Great service and I am 100% confident working with Vetstoria will help my vet clinic grow.

Pros

Easy to use. Lovely staff help you to set up the account.

Cons

Nothing I can think of. So far no issues.

Review Source

Response from Vetstoria

September 18, 2024

Hi Kumiko Thanks for the lovely review. We're glad you're enjoying Vetstoria and we look forward to seeing what you achieve with it! Thanks Team Vetstoria

SB

Sarah B.  
Head administrator  
Veterinary  
Used the software for: 2+ years

### "Great product for Clients and staff alike "

May 2, 2024

5.0

Pros

Very simple and easy to use for the customer, easy to read and understand for staff.

Cons

N/A

Review Source

Response from Vetstoria

May 9, 2024

Hi Sarah, Thanks for the great review! It's great to see that both staff and clients are enjoying using Vetstoria. Thanks Team Vetstoria

vN

vanessa N.  
Director & vet  
Veterinary  
Used the software for: 2+ years

### "A digital revolution for vets"

July 7, 2023

5.0

Excellent !

Pros

The perfect integration with our PMS system, the immediate diary synchronisation, the flagging of client mismatch and the absolute customisability.

Cons

We could really do with a repeat prescription module.It would be great to be able to send link to pay for the above too.

Review Source

Response from Vetstoria

August 15, 2023

Hi Vanessa, Thanks for the great review and for the feedback! It has been shared with the team. We're glad you're enjoying your experience with Vetstoria. Thanks, Team Vetstoria

CK

Crystal K.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Great Ally to have for your business."

August 31, 2023

5.0

Very happy with the service that is provided!

Pros

The ease of setup, the communication between Vetstoria and our clinic is imperative!

Cons

Owners sometimes will make an appointment for something that we do not want them too by changing the reason for visit. We can usually catch this and fix it.

Reason for choosing Vetstoria

Because they partnered with whisker cloud and Petdesk which we already use!

Review Source

Response from Vetstoria

September 12, 2023

Hi Crystal, Thanks for the great review! We're glad you found Vetstoria easy to set up and are enjoying our integration with Petdesk and Whiskercloud. Thanks Team Vetstoria

JH

Jessica H.  
Assistant Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Online Real Time Appt Booking"

June 12, 2023

5.0

Everyone is on their phones or computers and especially the younger generations. many of our clients prefer booking online, especially since they can do it from their phone and being able to book even when we are closed

Pros

it's easy to set up, live chat is available, it's in real time updates, it helps reduce appts with CSR on phones

Cons

It's a bit pricey, sometimes getting help is hard that is live and not a robot

Reason for choosing Vetstoria

it's the most comprehensive and although expensive it covers everything

Review Source

Response from Vetstoria

June 16, 2023

Hi Jessica - it's great to hear that you're loving Vetstoria! Thank you for taking the time to write us a great review. Team Vetstoria

BR

Briana R.  
Practice Manager  
Veterinary  
Used the software for: 6-12 months

### "Amazing customer service"

January 24, 2024

5.0

We already had Vetstoria before I had taken my new position, so it was already set up, but I knew nothing about it. I was set up with a zoom meeting to be shown how to do everything and look at all my numbers as well as how my appointments were set up. I had a great rep. who answered all my questions, was extremely nice, and helpful. They will fix/enter something if you don't know how, so you don't have to worry about it.

Pros

Easy to use, and when you have questions, they are quick to answer and help solve any problems!

Cons

It's hard to learn all the ends and outs, because there's a lot. But if you reach out, they will do whatever it is you need on their part to make your experience the best!

Review Source

Response from Vetstoria

January 25, 2024

Hi Briana, Thanks for the fantastic review - our customer service team work really hard to be on-hand to help, so they'll be delighted with this feedback! We're glad you're enjoying the service. Thanks Team Vetstoria

LH

Lisa H.  
Practice Manager  
Veterinary  
Used the software for: I used a free trial

### "Vetstoria is an exciting program!"

March 24, 2023

5.0

Everyone that I spoke to was extremely helpful and informative and we are looking forward to implementing the program.

Pros

We are getting ready to go live with Vetstoria, so I don't have any experince with it as yet, other than the learning process. I like the fact that our clients will be able to schedule their appointments for their pets at their leisure, even when we are closed. This will save us so much time on the telephone, enabling us to take more calls that we might not be able to get to.

Cons

I would have to say that the only thing that I didn't care for was the length of time it takes, and number of calls that are spread out over several weeks to get to onboarding. I would much rather have had, 1 very long call over the course of a day to get it going.

Review Source

Response from Vetstoria

March 28, 2023

Hi Lisa, thanks for the great review, and feedback! The team were happy to read your review and we are pleased to report that we are now starting our new onboarding journey - ensuring a faster setup process for our clients! We look forward to seeing what your clinic achieves with Vetstoria, and once you're up and running for a while we'd love to hear your thoughts on the 'Value for Money' criteria too. If you ever need any assistance please don't hesitate to reach out. Many thanks Vetstoria Team

EP

Emily P.  
Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "Great Experience"

July 4, 2023

5.0

Really impressed with the system and the integration with our practice management system

Pros

Easy to use, easy to navigate around the website. easy for clients

Cons

Nothing to add here happy with everything

Review Source

Response from Vetstoria

July 5, 2023

Hi Emily - thanks for the fantastic review, we're glad to hear that you're enjoying Vetstoria! If you ever need a hand with anything, please don't hesitate to reach out and our customer support team are on hand and happy to assist! Many thanks Vetstoria Team

SS

Shane S.  
Director  
Veterinary  
Used the software for: 6-12 months

### "Vetstoria has been an excellent addition to our practice's suite of customer service tools."

October 9, 2017

5.0

Pros

Our clients often comment on how easy it was for them to make an appointment. A lot of the web-based appointments are made outside of the hospital's opening hours so it effectively allows our client access to us 24/7. The ability for clients to choose their veterinarian is great. In addition the fact we can select what species each vet is comfortable seeing is a bonus. Once the system is set up it just operates in the background and needs little to no maintenance other than adding new veterinarians, public holidays etc. Vetstoria has worked seamlessly with our RxWorks system. It was also very easy to add to our practice website and Facebook pages.

Cons

The set up took a little bit of work as we had to change a few things on our RxWorks practice management. None of this was too difficult and has actually improved our efficiency in a few other areas! It would be nice for clients to be able to indicate that they are happy to see any veterinarian even though they need to select a particular one at the time of booking. Our reception staff have to ask when the client arrives.

Review Source

KA

Keeley A.  
Reception manager  
Veterinary  
Used the software for: 2+ years

### "Great Service"

December 9, 2021

5.0

Pros

Vetstoria makes it easy for clients to book appointments online and significantly reduces the amount of calls our reception team take in this busy industry/time.

Cons

Would be like to add our own questions to the new client form feature e.g. our advertising team like to know how the client was referred to our practice in all new client forms

Review Source

MK

Monica K.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Easy for the non tech savvy"

December 15, 2021

5.0

Vetstoria is beneficial to our business. The demand for booking online is ever increasing and lessens the large volume of incoming calls, allowing our front of staff to have more time engaging with clients in the practice.

Pros

The software, in particular the self service portal is easy to use, even for the non tech savvy user. Modifying the settings to correlate with our changing schedules in the veterinary practice is quick and not time consuming. You can easily customise the software and be incredibly detailed or start by using a basic format and tweaking as required.

Cons

In regards to appointment scheduling, at times it does not pick up length of appointment required, however this is more to do with the client booking the appointment.

Review Source

KB

Katie B.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Vale Vets Scheduling"

May 25, 2022

5.0

Great customer service - goes the extra mile!

Pros

Simple to use dashboard, as an admin user you can play around to make sure the appointments offered to client works for the team.

Cons

All works well no complaints and anything that I need help with the support team are there to help.

Review Source

vJ

vicky J.  
practicemanager/RVN  
Veterinary  
Used the software for: Less than 6 months

### "Looking forward to working with vetstoria"

November 25, 2022

4.0

so far our experience has been very positive and helpful, so looking forward to go live next week

Pros

We are very much looking forward to having a few less phones calls, and clients being able to book appointments at any time of the day, even when we are closed

Cons

Unsure of cons as yet as only just signed up and go live next week :-)

Reason for choosing Vetstoria

part of a corporate vets, and they use vetstoria as it works well

Review Source

Response from Vetstoria

February 24, 2023

Hi Vicky - thanks for the review! We hope you're enjoying reduced phone call volume and improved capacity utilization! We're sure you'd agree that being able to book clients out of hours is great for business growth and also for customer convenience. If you have any more feedback, we're always open to hear it! Many thanks Team Vetstoria

JC

Julia C.  
Office Manager, RVT  
Veterinary  
Used the software for: Less than 6 months

### "Happy user"

August 10, 2023

5.0

Pros

This will put more towards the client to make the appointment instead of clogging the front desk with phone calls for appointments. Very smooth streamline program.

Cons

Not sure I have anything yet. Still getting used to the program. Will update later.

Review Source

Response from Vetstoria

August 15, 2023

Hi Julia, Thanks for the great review - we're glad to hear you're enjoying your experience with Vetstoria! Thanks, Team Vetstoria

CM

Carla M.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Vetstoria Victory "

July 9, 2021

5.0

Great Product.

Pros

Great product for online scheduling and reminders. Frees up CSR's from making phone calls in the hospital. Works great.

Cons

Have to play with the parameters to make them your own which was not difficult.

Review Source

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