# BookingKoala Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BookingKoala the right Scheduling solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162331/BookingKoala/reviews --- BookingKoala 4.9 (44) [View alternatives](https://www.capterra.com/p/162331/BookingKoala/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BookingKoala Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews JK James K House Cleaning ServiceIndividual & Family Services, 11 - 50 employeesUsed the software for: 6-12 months. “The platform took a little while to get comfortable around but the support team is fantastic and held my hand throughout the process.“ September 5, 2023 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Chelsea S. Independent Business Owner Used the software for: Less than 6 months ### "It's a life saver!" December 14, 2017 5.0 Pros I love the option that walkers will have their own section to sign in and see any jobs they have coming up. Cons The reports section is a little much to figure out in the beginning but after a while you get used to it. Review Source Response from BookingKoala January 24, 2018 Thank you for your review Chelsea. If you need any help don't hesitate to email us or live chat us. OB Olivia B. FOA Medical Practice Used the software for: Less than 6 months ### "Optimis Review " June 27, 2024 5.0 My overall experience has been amazing, it has provided me with the ability to schedule appointments for patients in a timely manner every day. Pros I love how simple it is to book an appointment outside of our clinic for physical therapy patients. Cons I have not encountered anything within the service provided that I dislike. Review Source ML Mark L. Owner Chemicals Used the software for: Less than 6 months ### "You need to be an IT specialist to setup website and account" October 12, 2022 4.0 Diaster Pros Nothing about the program is easy to setup. Cons EXTREMELY DIFFICULT TO NAVIGATE. You need to be an computer programer to setup. NOT USER FRIENDLY IN THE LEAST. NO LIVE SUPPORT> Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/) Reason for choosing BookingKoala I just switched to Launch 27 Review Source JK James K. House Cleaning Service Individual & Family Services Used the software for: 6-12 months ### "Best in the game!" September 5, 2023 5.0 I started my little cleaning company with zero prior experience and had a ton of questions. BK's support staff is as good as it gets, quick responses and if I called and left a VM they would call me back the same day and often straight away including weekends and evenings. Pros The platform took a little while to get comfortable around but the support team is fantastic and held my hand throughout the process. Cons Nada.. love these guys! Would highly recommend. Review Source JM Javier M. Managing Director Hospitality Used the software for: 6-12 months ### "Great" August 7, 2023 5.0 Pros Great product and great customer service. They're always looking for improvements that need to be made which is a plus! Cons Sending data to Quickbooks isn't the best. Would love if price was split between service and sales tax. Review Source MA Meranda A. Owner Facilities Services Used the software for: Less than 6 months ### "Best company I know " June 26, 2023 5.0 Pros Will highly recommend booking koala to anyone. Very helpful and response is phenomenal! Cons I like everything about booking koala . Switched from [Wiz](https://www.capterra.com/p/237703/WIZ/) Wix isn’t easy to use. Review Source FB Faith B. Business Owner Used the software for: Less than 6 months ### "Best moving service software hands down" May 18, 2018 5.0 I benefitted from reducing office staff and saving more money. Also I save personal time from doing extra work on the side. Pros I was used to doing everything the old school way of handing out flyers with my phone number and having customers call to book their moves, I dreaded this every time because of the people who would shop around for quotes and waste my time. Then I hired office staff to do this but it still wasted time and now money. I looked for alternatives that would solve this problems and no software really had it ALL for me until I found BookingKoala. From packages to provider and customer logins and to the reports section I have everything I need and more in one system. My customers can pay online and I can pay the movers all from within the same system. No more large amounts of cash or checks that I need to go directly to the bank to deposit. Cons I have been lucky enough to be in the Beta testing group and got to experience the software before the general public. Although there were some minor glitches those were to be expected. So I cannot say there are things I like least about this. Although the pricing could be cheaper. Review Source Response from BookingKoala May 29, 2018 Faith, thank you so much for the kind review. We are excited to have you be part of the beta testing group. PV Paige V. Owner Consumer Services Used the software for: Less than 6 months ### "BookingKoala gave my cleaning service the JOLT it needed" August 7, 2018 5.0 I love BookingKoala on so many levels it's kind of scary. My business was not doing great at all before I used them, when I first started out things were great but then they kind of flat lined and then it just went down. I started looking for a software to help with scheduling and I also got a bonus because of the reports section. I could track everything I need in there. Pros The first and foremost thing that I have to mention is that the customer support is extremely nice, helpful, and prompt. There has been no customer service that I have experienced like this before! Now to the software itself, the scheduling is a DREAM and I literally don't have to worry about overlapping bookings or any missed bookings. The customer and provider logins are so so so nice and all my customers compliment us because of it. Cons I find it hard to find things that I don't like about it because there is just so much I am in love with. For me not being a coder or even a super tech savvy person the embedding process was hard for me but they assisted me with it, (actually they did it for me). There are times I find it hard to find a function to disable or enable but after some time I find it. Review Source Response from BookingKoala October 4, 2018 Hello Paige, thank you so much for the kind words and we would like to thank you for being a valued customer of BookingKoala! MZ Michael Z. CEO Environmental Services Used the software for: 1-2 years ### "Convenient and easy" October 2, 2019 5.0 Pros Been using to help customers manage bookings online for service visits Cons None so far. Support is responsive and the software hasn’t had any issues. Review Source Response from BookingKoala October 9, 2019 Hi Michael, Thank you so much for taking the time to leave us a review and we would like to thank you for being a valued member of BookingKoala! SB Scott B. Business Owner Used the software for: Less than 6 months ### "Very well made" December 11, 2017 5.0 Pros Various functions make this software very enjoyable. The way that everything your business needs on one dashboard is just fantastic. Review Source Response from BookingKoala December 12, 2017 Thank you Scott for the review! SS Simone S. MANAGER Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Uno schifo" April 4, 2025 1.0 Prende e non prende prenotazioni, non funziona la ricerca operatore Pros Di base un buon sistema peccato non funzioni nulla. Uno schifo ed in più paghiamo anche un abbonamento caro Cons Assistenza inesistente non rispondono non sistemano và a singhiozzi Review Source KO Kenny O. Owner Used the software for: Less than 6 months ### "The cleaning industry really needed this" April 21, 2018 5.0 I benefitted from the reports section most! I could see detailed reports on pretty much anything. Pros Reports, Unassigned folder, Smart Scheduling, Marketing, and pretty much everything else. I am not sure if I can stick to just a few. Cons Seeing other peoples reviews I would have to agree with two things, #1 not having it sooner, and #2 setting up all my clients (but the support team helped with this). Review Source Response from BookingKoala May 14, 2018 Kenny, thanks so much for the review. ST Stanley T. Owner/Founder Used the software for: Less than 6 months ### "I love everything about BookingKoala!" February 17, 2018 5.0 Pros All of the functions and features are seriously awesome! -Coupons and gift cards -Scheduling -System logs Everything in the software is so user friendly and so well put together. Cons The only thing I can say that I mind about is the price but every time I use it it makes me care less about it. Review Source Response from BookingKoala February 22, 2018 Stanley, we love the fact that you love the software so much. We hope to see awesome growth in your business. Cheers! SV Slavo V. Owner Used the software for: Less than 6 months ### "BookingKoala is very outstanding" January 24, 2018 5.0 Pros I like most about this software is that I can use it all over my business. I can have my workers sign in and I can see how they are doing. Also I like how I can see reports of everything whenever I need to. This makes working on business very simple and easy. Great product. Review Source Response from BookingKoala January 25, 2018 Slavo, thank you for the review. We also love the reports part! It makes life much easier. JS Jamie S. Owner Used the software for: Less than 6 months ### "Never need to use any other software!" April 7, 2018 5.0 Pros In no particular order these are my favorite things -Smart Scheduling -Reports -Unassigned Folder -Marketing Section Cons In no particular order my least favorite things -Not having this software sooner so I could grow my business faster Review Source Response from BookingKoala May 9, 2018 Thank you Jamie for the review. We appreciate it! VR Verified Reviewer CEO Staffing and Recruiting Used the software for: Less than 6 months ### "BookingKoala wins on customization and EASY booking!" December 2, 2025 4.0 My overall experience with BookingKoala is that I do think it is a valuable tool in the marketplace. Pros I liked the ability for customers to book cleanings based on an overall grand scheme of the work needed and custom capabilities. Cons I did not like how difficult it was to set up on the back end. It is very time consuming and difficult for the average person to figure out how to do. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing BookingKoala It was cheaper and easy to set up with a free trial Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) I wanted to try something different and heard good things about Booking Koala. Review Source CS Chris S. Owner Individual & Family Services Used the software for: 6-12 months ### "Quick support, dev team, and good community." May 21, 2022 5.0 Have been using them for a few months in my cleaning company and they have been fantastic. Quick support, quick dev team pushing new features, and a solid community. Pros How versatile it is at different company sizes. It is a software you can really grow with. Cons The initial setup was tough and took a long time. There are so many features and settings that at first it is a little overwhelming. Switched from [Automaid](https://www.capterra.com/p/149364/Launch27/) Degradation in quality of the product, forcing users to use their own payment processor, and lack of continued quality support. Review Source Kris R. Owner Used the software for: Less than 6 months ### "Outstanding software " October 29, 2017 5.0 Pros I am not sure if I can pick just one thing. I would have to say the reports or the rating system are some of the best options! Everything is simply great. BookingKoala is simply a great software and I will continue using it for as long as possible. Review Source Response from BookingKoala November 7, 2017 Yes Kris, the rating feature and the reporting section are definitely 2 awesome features. Thank you for leaving us a review. SS Stewart S. Owner Consumer Services Used the software for: Less than 6 months ### "BookingKoala saved my business" September 16, 2018 5.0 Since the moment I signed up the team over at BookingKoala has helped me through every step of the way and I cant be more grateful. Pros I love how everything is all in one place. I have my website and software all under one login where I can control everything. No more needing to go to other website builders like wordpress or wix. This makes it completely convenient to work. I would also like to say that the free courses to grow my business helped me get out of a dark place. I was about to shut the doors for good until I started learning from the courses and using the software to the fullest of its capabilities, from scheduling to marketing with coupons and gift cards. Cons Theres nothing that I can think of that I don't like about it. It's priced super fair the product is unbelievable and the support helps me through everything. Review Source Response from BookingKoala October 4, 2018 Hi Stewart, on behalf of everyone at BookingKoala we want to thank you for the kind words and wish you lots of success in your business! Zeb Y. Business Owner Used the software for: Less than 6 months ### "Tremendous software that I can't believe has not been thought of before" November 12, 2017 5.0 Pros I love the fact that people are able to view different packages online before choosing which one they want to purchase. Cons The forms are something that you need to get used to putting together but after that everything is a breeze! Review Source Response from BookingKoala November 14, 2017 Let us know if you need help putting anything together. We are trying to make everything as perfect as possible for our customers. LW Laura W. Owner Used the software for: Less than 6 months ### "I will never switch from BK to any other software. " July 23, 2018 5.0 Pros This software is so loaded with features and functions that I have been dreaming about for my cleaning business. The amounts of things I can do all within one place is amazing. For instance if one of my providers is going on vacation for 2 weeks I can deactivate their account and they will not be allowed to be booked for jobs but all their information and job history will still be there. Then when they come back all I do is click one button and they are reactivated! Cons There are a few little things here and there that bug me like little bugs but those usually get fixed within 48 hours so I cant really complain about that. I would also love it if the Themes were already out but those are coming soon so again I cant really complain there either. Review Source Response from BookingKoala July 24, 2018 Laura, thank you for the review. Since we just launched last month we are still finding few bugs here and there but soon these all will be resolved! We are also super excited for the themes! Roberta A. Business Owner Used the software for: Less than 6 months ### "Fantastic" November 27, 2017 5.0 Pros For me the reminders are a great tool to have especially when trying to juggle multiple appointments daily. Cons I am slow to learn technology so it did take me some time getting used to it, but after I figured it out it was simple. Review Source Response from BookingKoala November 28, 2017 Roberta, thank you for taking the time to write this review for us. We are glad you like BookingKoala. Patrick M. CEO Consumer Services Used the software for: Less than 6 months ### "Great Software!" March 12, 2020 5.0 Pros Great customer service, great features, really easy to use & customize to your liking. We are very happy with this software so far. It will save us a lot of time managing bookings. Cons Haven't found anything I dislike. It's a great software. Review Source Response from BookingKoala March 13, 2020 Hi Patrick, Thank you so much for the kind words! AT Allison T. Owner Used the software for: Less than 6 months ### "I never thought I needed something like this but I do and its awesome" March 13, 2018 5.0 Pros Being someone who is not that computer savvy I didn't know what I wanted or better yet needed but when I received an email from BookingKoala I checked them out and tested it out. All of their features were great even for my nail salon. I seriously love the reports section and being able to break things down by week. This made everything a breeze. Cons Now again being someone who is not computer savvy this made it a little hard for me just because I didn't know what to do but the customer service people helped me out and it was great. Installing the code on my site was only the real issue I had but after that there is nothing I can say bad about this company. Review Source Response from BookingKoala March 13, 2018 Allison, thank you very much for your feedback. If you ever need anything, our customer service team is always here to help! We are working 24/7 to help out. Remus P. Owner Used the software for: Less than 6 months ### "Businesses will be BOOMING after using this!" November 9, 2017 5.0 A lot of knowledge about my business I didn't know. Pros There is so much to this software that makes it great there is not something to really pinpoint. The provider logins are very very cool! Review Source Response from BookingKoala November 14, 2017 Thank you for the review Remus! Similar Products Featured