# Netchex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Netchex the right Human Resources solution for you? Explore 165 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162115/Netchex/reviews --- Netchex 4.5 (165) [View alternatives](https://www.capterra.com/p/162115/Netchex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Netchex Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews YB Yuri B EmployeeHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The Pros of Netchex is that you can use this for time keeping and to see how many hours you worked and paystubs.“ March 16, 2026 ME Mary E Team LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Incredibly slow load times for all pages, often timing out and requiring logging out and back in; issues with time clock-not set up to handle 24 hr shifts-no flexibility in it at all, often created random missing punches when making edits.“ July 24, 2025 BB Bayardo B CFOMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Moreover, the system is highly customizable to suit the specific needs of our business. Whether it's setting up different pay schedules, defining various deductions, or incorporating specific compliance requirements, Netchex can accommodate it all.“ March 6, 2024 ME Mary E Team LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Issues with pages loading or showing "no employees;" Does not track accrual of PTO.“ July 24, 2025 BB Bayardo B CFOMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The system provides comprehensive reports on various aspects of payroll, allowing us to gain valuable insights into our workforce costs, compliance status, and more.“ March 6, 2024 ME Mary E Team LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Holiday pay does not show up on time cards at all-dont know why.“ July 24, 2025 AY Annie Y HR ManagerSemiconductors, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, intuitive interfaces that allow users to easily input and review payroll data, generate reports, and make adjustments contribute to a positive user experience.“ March 8, 2024 ME Mary E Team LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Overall, this is not the program I would use for an organization with 24-hr shifts.“ July 24, 2025 ## Showing most helpful reviews Showing 1-25 of 165 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John N. Senior Director of Corporate Administration Used the software for: 2+ years ### "Awesome overall Experience" January 25, 2018 5.0 It makes my life easy! Pros Their Customer Service and Support is the best I have seen both in knowledge and friendliness. Their product is super easy to use. Cons If I had to come up with a con, their custom reports could be a little more user friendly. The good news is, that if you cant make your custom report do what you want, Customer Support will. Review Source BB Bayardo B. CFO Medical Practice Used the software for: 2+ years ### "Streamlined and Efficient Payroll System: A Game Changer for Businesses" March 6, 2024 5.0 I must commend the exceptional customer support provided by the Netchex team. Whenever we encounter any issues or have questions about the system, their support staff are always prompt, courteous, and knowledgeable, ensuring that our concerns are addressed promptly. Pros Moreover, the system is highly customizable to suit the specific needs of our business. Whether it's setting up different pay schedules, defining various deductions, or incorporating specific compliance requirements, Netchex can accommodate it all. This flexibility ensures that our payroll processes align perfectly with our business objectives. Another aspect that sets Netchex apart is its robust reporting functionality. The system provides comprehensive reports on various aspects of payroll, allowing us to gain valuable insights into our workforce costs, compliance status, and more. These insights empower us to make informed decisions that drive business growth. Cons The user interface is incredibly intuitive, but there is a bit of a learning curve. Navigating through the system can be improved a bit for those with limited technical expertise. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Netchex I was familiar with the team at Netchex and their great customer service. Review Source tC tiffany C. Controller Automotive Used the software for: 6-12 months ### "Worst payroll system I have used" August 2, 2024 1.0 I was promised a my own team to call whenever I needed help and they "restructured" 90 days in, so I have no team. Implementation is a joke. Be prepared to do several massive spreadsheets and HOURS of training. GL is still does not post properly and I have asked several times for it to be fixed. Imports do not work. Some items they start charging you for after 90 days, beware and ask lots of questions. Pros Nothing z Cons GL posting errors imports not working properly customer service is terrible Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Netchex Supposed to integrate great with Dealertrack. Review Source MS Melissa S. Office Manager Consumer Services Used the software for: 2+ years ### "Best Tool for Businesses" March 6, 2024 5.0 Netchex combines everything you need and makes it seamless. I have had many companies offer us pricing to move to another provider and no one has ever gotten remotely close to the price we pay to Netchex. Pros I love the easy to use website and mobile app that Netchex offers. Anytime I have had a question, I can get in touch with someone right away to guide me. Cons The only issue I have had is remembering where to find some of the reports that I do not use that often. When that happens I can usually find the answer on the Help site. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Pricing and easy to use system. I also had more control of functions inside the Netchex system. Review Source MM Moser M. HR Manager Medical Practice Used the software for: 2+ years ### "Netchex saved us time and money" March 6, 2024 5.0 They have saved us time and money and my sanity. I used to have to process payroll manually and trying to figure out everyone's taxes was taxing, so this has literally saved me! Pros The ease of use and the helpfulness of all their representatives. I know I can call and get help if I don't understand something or need someone to walk me through a task. They also send these great HR questions and answers which has been helpful to not only myself, but my management team and the Webinars are very informative. Cons I don't think there is anything about Netchex I don't like. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Netchex local and more affordable, and the representatives were all very knowledgeable about their product. Review Source BC Belinda C. HR/Payroll Coordinator Warehousing Used the software for: 2+ years ### "New found love!" November 2, 2020 5.0 Pros I was a little skeptical at first because I was running payroll in house for many years of being the payroll coordinator for my company so I was very hands on. We did try outsourcing with a company called Paycom but that turned out to be a total nightmare. We got lucky joining the Netchex family and after getting the hang of the software, having the Netchex team members always a phone call or email away ready to help and their software meeting our needs, its been the best transition. Not to mention, I'm still very hands on with my payroll/hr production. Cons There is nothing I can really say that I dislike about the software. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom just wasn't providing the positive support we needed. Review Source AD Alexis D. Facility Administrator Hospital & Health Care Used the software for: 6-12 months ### "All The Work of A Large HR Department" September 4, 2019 5.0 We are not a very big company but Netchex has changed our orientation process to seem as if we were. And for the price a small business can afford! Pros I have been incredibly enthusiastic about NetGuide. For a hospital, I have many employees with different credentialing certificates/licenses/vaccinations/etc. that expired almost everyday. Not to mention all the other regular HR items such as annual evaluations and education. It can be overwhelming for just one person. With NetGuide, I went from just myself reviewing all these items to know getting all managers involved and NetGuide even notifies the employee when I forget. So my busy day now has 5+ other people on their tasks! Cons The scheduling software. Our hospital runs on 12 hour shift (AM/PM), we do work weekends unlike office people, and all holidays even major. We are open 24/7/365. Meaning the scheduling system in Netchex is more geared to an office-based company but I would like to integrate our scheduler with Netchex to provide a solution for everyone. Currently, I have to go back and forth between the two programs and of course it is a hassle but also not cost efficient. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Netchex Paycor had bad ratings and was brought to me by another company but had no good reasons behind wanting to switch to Paycor over Netchex. Paychex Flex is the cheapest option in my mind but you end up with the cheapest product. I want more than that. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was not user friendly and was more expensive to pay for each "portal" to receive the same thing Netchex provides all in one. Review Source NB Nazia B. Finance / HR Manager Hospital & Health Care Used the software for: 2+ years ### "Very Satisfied" September 11, 2019 5.0 Still exploring more as there is so much you can get from Netchex Pros Very user friendly and Awesome customer support Cons I don't think there is anything I can think of Reason for choosing Netchex great sales team support and knowledge with training. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) very frustrated with their service and support Review Source VR Verified Reviewer Director of Administrative Operations Utilities Used the software for: I used a free trial ### "Netchex is a breeze" September 21, 2020 5.0 I thoroughly enjoy using it. Pros It is super user friendly, customer service is always helpful and quick to respond. Cons I really currently do not have anything negative to say. Reason for choosing Netchex I have used it in the past and loved it. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) We left QB and were using 1099 and switched to w2 Review Source Breena B. Compliance analyst Consumer Services Used the software for: 2+ years ### "Better than it was originally " June 21, 2021 4.0 Overall it has been easy to deal with lately but there have been bugs in the past Pros Ease in clocking in & out of work, you don’t have to log in and navigate to punch in/out, you can just enter your username and password & click punch in/ out. Cons It’s glitchy sometimes and has trouble loading when trying to punch in or out for work. It also logs you out if you don’t punch right away. Review Source HL Holly L. Business Development Manager Automotive Used the software for: 2+ years ### "Simple to keep track of hours worked" September 4, 2024 5.0 Pros You are able to see your employees hours to make sure they are not going into overtime. Cons Switching from employee to manager can be difficult. I always have to use a new browser to switch over. Review Source TY Tasha Y. Co-owner/Secretary Automotive Used the software for: 6-12 months ### "NETCHEX SHOULD BE USED BY ALL EMPLOYERS" July 28, 2021 5.0 My experience has been tremendous! Having the documentation and basic facts at my disposal 24/7 has been so helpful and convenient! Thank you this software! I urge all employers and employees to push for this software to be used in your worklife! You won't regret a moment! Pros I LOVE the mobile access! The usefulness and ease of this software is impeccable! It is so Detailed and easy-to-use for so many reasons! I know you would Love it if you tried it! Cons There wasn't a single thing I found that needed fixed or changed after using this software daily! I truly recommend Netchex to ALL! Review Source SH STACEY H. PAYROLL AND HR MANAGER Hospital & Health Care Used the software for: 2+ years ### "No Complaints:)" March 7, 2024 5.0 I know that no system is perfect, but overall, Netchex is great for my payroll processing! There were recently some changes to New Employee Input / Maintenance that seems a little more confusing, but in the long run, I believe it will be better for record keeping. If I am confused on something or I cannot figure something out, it is easy to contact Netchex Customer Service. They are fast with help, friendly, and always follow up on cases to make sure they are resolved. Pros It is reliable, user friendly, and good customer service. Cons I really cannot think of any Cons at this time. I have been using Netchex for almost 7 years, since I have been employed with Grace. I have no negative issues. Review Source AC Angela C. Business Coach & Training Coordinator Construction Used the software for: 1-2 years ### "Lacking in honest sales staff and transparency on lack of upgrades to growing companies. " July 11, 2018 2.0 We are a small company experiencing experiential growth. Although Netchex support has been friendly, we find it disappointing that the sales representative made false representations of the contract termination fees and a hidden "auto renewal" feature. Prior to leaving Netchex we inquired about upgrades and additional support we could tap into, however Netchex turned out to be a basic software company that truly lacks knowledge of payroll and Human Resource management skills essential to marry this software properly to its clients. It was only after termination of their services (after 1 year contact was up) that Netchex is now trying to backdoor our company with early termination fees that were expressly voided by our sales representative upfront. We now use a company that stands behind their products & services with a NO CONTRACT options for 100% satisfaction guaranteed. Pros Very cost effective if you have a HR department and tech savvy staff. Friendly customer service support. Cons 1\. Dishonest sales staff about contract termination fees. Watch out for "auto renewal" of contract. 2. Customer support was not able to resolve issues immediately or answer simple questions without creating a "ticket". Normal turn around for ticket resolution was 4 to 7 days. Once when we inquired about Insurance support we were notified it would be 2 weeks before someone would reach out. 3. Security upgrades during our contract 2017-2018 that failed to meet the deadline advertised to clients. 4. When inquiring about upgrades for our growing company, none could be offered. Lacks upgrade & tailored support options. Review Source VB Vicky B. Human Resource Manager Automotive Used the software for: Less than 6 months ### "The Payroll System was not what it was promised to be!" April 29, 2021 3.0 I've currently ran 3 payrolls and they have been extremely challenging to complete. Pros The ease of clocking in for employees either on the phone APP or at their terminal. When the payroll is finally completed, it is a bit more accurate than our previous software and takes less time to complete Cons The training was so less than what was expected. The guidebooks do not even show the applications that we need to use for our business and getting someone on the phone to help is next to impossible. You are at their mercy when you are at a standstill to answer your questions or fix mistakes when you need them. Reason for choosing Netchex They were chosen for me. Review Source SC Susan C. Office Manager Medical Practice Used the software for: 1-2 years ### "Great Payroll Software" March 8, 2024 5.0 Very pleasant transition from our old payroll system. Pros Netchex is very user friendly. Payroll now takes a third of the time to complete. Cons So far, my experience has been awesome. The web-based timeclock can sometimes be a little tricky. Review Source HA Hether A. Human Resources Manager Building Materials Used the software for: 2+ years ### "The best payroll platform on the market" February 5, 2019 5.0 Pros Netchex is user-friendly and so much more than a payroll "software as a service". I have moved almost all HR functions to Netchex, from recruiting to onboarding to COBRA - Netchex does it all! Every client has a dedicated service team, so someone is always available to help and familiar with the account. I prefer submitting my issues/questions via their online portal so I have a log I can always reference, but when it is ultra time-sensitive they are on my speed dial. They even "create the case" for me so it can be tracked. Cons The only downside to Netchex is because they are so far ahead of the game, their new product offerings are in development and testing longer than advertised. I'm always hungry for more! Review Source VR Verified Reviewer Human Resources Director Used the software for: 6-12 months ### "Netchex is great overall. There are lots of resources in all aspects of payroll and human resources." October 10, 2017 5.0 All I need is internet access to be able to access any employee information and/or documents, from anywhere! Pros What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team. Cons What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software. Review Source OP Olivia P. Human Resources Hospital & Health Care Used the software for: 6-12 months ### "Exceptional Integration and Customization" August 20, 2019 5.0 We've been able to utilize it for many aspects of our onboarding and management, more than we previously expected. I've been impressed with the areas we've been able to automate and integrate so that we can take many small details off our plate and focus on more important matters that need our attention. Their customer service is always on-hand for questions or to see if we can build out a specific need or ask that we have. Pros Netchex has been able to integrate many aspects of our day-to-day in additional to our payroll processes. It has streamlined and automated our recruiting, hiring, onboarding, and many other processes. We've been able to have seamless integration between multiple departments because of the set up and customization of Netchex. Cons The implementation was a big process, and it took some trial and error to work out the kinks. There are many things it can do, and some of the process is figuring out how do have it do what we wanted it to do, and matching our own logic/approach with what's already set up. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Netchex makes my life easier" February 14, 2019 5.0 Pros Very easy to navigate. Many areas of our payroll go much quicker now that they are not as manual. We are able to upload data easily into payroll. We love that employees easily have access to their information - whether it be a checkstub, W2 or direct deposit information. Managers can quickly and easily approve/decline leave requests and then those approved populate into employee timecards. Customer service is A+!! Reporting is super easy and customizable. Cons I wish there was more detail in the accruals section. Reports need to be able to drill down all the way to the position level. Review Source Kayla P. Human Resources Used the software for: 6-12 months ### "Great Company!" October 9, 2017 5.0 Learning about HR, great customer service, ease of use Pros Netchex Online is beyond easy to navigate. As someone just getting started in the HR world, Netchex has been my life saver! Their customer service has been nothing short of amazing, I call them on average about once per week. They never fail to have an answer for me, even if they have to dig to find what I'm looking for! I never have to wait any longer than a few hours to get what I need! Review Source VR Verified Reviewer Payroll & Benefits Specialist Real Estate Used the software for: 1-2 years ### "Usage review" November 9, 2020 5.0 Pros Ease of use and flexibility for customization Cons Report could use improvement, some data needs to be taken from different report which create inefficiency. Review Source TC Tahara C. Payroll Manager Hospitality Used the software for: 2+ years ### "my overall experience with Netchex its great." November 16, 2017 4.0 the benefits I get from this software are the following: easily to navigate, easy post jobs internally, easy to add benefit information, easy to look as time and attendance issues. etc... Pros i like that it's easy to navigate the software and that it's web based I can put the application up on my phone or tablet. I can work from anywhere in the country. Cons What i like lease about this Software is the reporting. The reporting should give you more options to work with you should be able to create the reports use information to reference and cross reference things. I just need the reporting to be more advance reporting system. Review Source CG Claire G. VP/Owner Real Estate Used the software for: 2+ years ### "Easy to work with!" December 3, 2018 4.0 Pros Netchex is pretty easy to navigate. The staff is very easy to work with and prompt with responses. They listen to our suggestions on how to improve to make things more user friendly. We have really enjoyed using Netchex for several years!! Cons Some operations could be more efficient; however, the development team listens to suggestions and adapts if possible. Review Source AH Abigail H. HR Coordinator Used the software for: 1-2 years ### "Very supportive staff even with the "little" things." October 13, 2017 5.0 Pros Pro: Can centralize a lot of the needs our company has. You can place all of employees forms and information in one place. You can smoothly transfer new hires into the system and even move them from one location to the next easily. Cons Con: Don't always have the luxury of being creative with some forms. When building the forms in the system for new applicants you are unable to be creative with the forms. Which can be a con. They do have pre-set options which makes decisions process easier but not always what you have built in your mind. They are great about working with you and building that across the seperate companies and they are easy to use for a new hire. Review Source Similar Products Featured