--- title: "Netchex Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Netchex the right Human Resources solution for you? Explore 165 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162115/Netchex/reviews/" page_type: "reviews" language: "en" --- Netchex 4.5 (165) [View alternatives](https://www.capterra.com/p/162115/Netchex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Netchex Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews YB Yuri B EmployeeHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The Pros of Netchex is that you can use this for time keeping and to see how many hours you worked and paystubs.“ March 16, 2026 ME Mary E Team LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Incredibly slow load times for all pages, often timing out and requiring logging out and back in; issues with time clock-not set up to handle 24 hr shifts-no flexibility in it at all, often created random missing punches when making edits.“ July 24, 2025 BB Bayardo B CFOMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Moreover, the system is highly customizable to suit the specific needs of our business. Whether it's setting up different pay schedules, defining various deductions, or incorporating specific compliance requirements, Netchex can accommodate it all.“ March 6, 2024 ME Mary E Team LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Issues with pages loading or showing "no employees;" Does not track accrual of PTO.“ July 24, 2025 BB Bayardo B CFOMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The system provides comprehensive reports on various aspects of payroll, allowing us to gain valuable insights into our workforce costs, compliance status, and more.“ March 6, 2024 ME Mary E Team LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Holiday pay does not show up on time cards at all-dont know why.“ July 24, 2025 AY Annie Y HR ManagerSemiconductors, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, intuitive interfaces that allow users to easily input and review payroll data, generate reports, and make adjustments contribute to a positive user experience.“ March 8, 2024 Callie F HR DirectorBanking, 51 - 200 employeesUsed the software for: 1-2 years. “Yes, they offer other "features", but know this is one of the most outdated systems I have ever used.“ February 6, 2025 ## Showing most helpful reviews Showing 1-25 of 165 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John N. Senior Director of Corporate Administration Used the software for: 2+ years ### "Awesome overall Experience" January 25, 2018 5.0 It makes my life easy! Pros Their Customer Service and Support is the best I have seen both in knowledge and friendliness. Their product is super easy to use. Cons If I had to come up with a con, their custom reports could be a little more user friendly. The good news is, that if you cant make your custom report do what you want, Customer Support will. Review Source MS Melissa S. Office Manager Consumer Services Used the software for: 2+ years ### "Best Tool for Businesses" March 6, 2024 5.0 Netchex combines everything you need and makes it seamless. I have had many companies offer us pricing to move to another provider and no one has ever gotten remotely close to the price we pay to Netchex. Pros I love the easy to use website and mobile app that Netchex offers. Anytime I have had a question, I can get in touch with someone right away to guide me. Cons The only issue I have had is remembering where to find some of the reports that I do not use that often. When that happens I can usually find the answer on the Help site. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Pricing and easy to use system. I also had more control of functions inside the Netchex system. Review Source SN Sally N. General Manager Hospitality Used the software for: 2+ years ### "Regret the Choice now" January 10, 2020 2.0 I have been with them for like 9 years now, and have explained above why I have been with them. I do not want to go thru the hassle and pain of transferring the enormous data over to a new software, waste of time, money, energy. But I might reach the end of my patience soon, and just move to another one. Pros Well, it is like any other payroll software. When I selected it about 9 years ago, I had other options, but their representative was very persistent and offered a good price. At that time, I used to travel often and was looking for a software where I could do my payroll online and this was one of the features offered, so I opted for it. Like I said there were options, and all the softwares I was looking at offered it, so it was a question of making a choice and I made it. Cons For about 8 years, we had the swipe clock, and there was definitely the issue of 'buddy punching', so we decided to do the biometric clock. Again, I had a couple of other options, but I am sure everyone is aware of how much time and energy goes into inputting data for all the employees. Only one of our companies has 100 employees and we have more than one. It is a laborious task, which I already went thru when I moved from another software to this one. It was a painful procedure, inputting socials, dates of birth, addresses, telephone numbers, exemptions and what have you. Having gone through it once, I wouldn't want to do it again, which is the only reason, I am hesitant to move to another company. Well my problems started when we moved to the biometric clock. Either they have not given us the right hardware, or I don't know. But almost every 2 weeks, I see the punches from the clock have not uploaded to the software. In the 8 years that I had the previous clock, it might have happened maybe 4 times, so an average of once in 2 years, that was ok right. But this is like once every 2 weeks, and I have informed them. they replaced the clock once, but the same thing is happening again, so maybe it is a software compatability. But if is frustrating. Wastes a lot of my time, and they don't seem to have an answer Reason for choosing Netchex The representative was persistent and used to visit my office often. Review Source MM Moser M. HR Manager Medical Practice Used the software for: 2+ years ### "Netchex saved us time and money" March 6, 2024 5.0 They have saved us time and money and my sanity. I used to have to process payroll manually and trying to figure out everyone's taxes was taxing, so this has literally saved me! Pros The ease of use and the helpfulness of all their representatives. I know I can call and get help if I don't understand something or need someone to walk me through a task. They also send these great HR questions and answers which has been helpful to not only myself, but my management team and the Webinars are very informative. Cons I don't think there is anything about Netchex I don't like. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Netchex local and more affordable, and the representatives were all very knowledgeable about their product. Review Source BB Bayardo B. CFO Medical Practice Used the software for: 2+ years ### "Streamlined and Efficient Payroll System: A Game Changer for Businesses" March 6, 2024 5.0 I must commend the exceptional customer support provided by the Netchex team. Whenever we encounter any issues or have questions about the system, their support staff are always prompt, courteous, and knowledgeable, ensuring that our concerns are addressed promptly. Pros Moreover, the system is highly customizable to suit the specific needs of our business. Whether it's setting up different pay schedules, defining various deductions, or incorporating specific compliance requirements, Netchex can accommodate it all. This flexibility ensures that our payroll processes align perfectly with our business objectives. Another aspect that sets Netchex apart is its robust reporting functionality. The system provides comprehensive reports on various aspects of payroll, allowing us to gain valuable insights into our workforce costs, compliance status, and more. These insights empower us to make informed decisions that drive business growth. Cons The user interface is incredibly intuitive, but there is a bit of a learning curve. Navigating through the system can be improved a bit for those with limited technical expertise. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Netchex I was familiar with the team at Netchex and their great customer service. Review Source CK Christopher K. HR Manager Airlines/Aviation Used the software for: 6-12 months ### "Netchex Nightmare" July 28, 2021 2.0 This has been one of the worst ATS programs I have used in my entire career. Pros While we have not had the most pleasant experience with NetChex; the payroll process is the best feature. It is super easy to use and easy to process payroll in minutes. Cons The tax department is horrible. We have submitted several tickets about missing state tax not being filed or paid, unemployment tax not being paid or filed, and last we have had to educate Netchex on how to pay these taxes. We have received several late fees, penalties, and notices because of Netchex. Last, every ticket is unprioritized; our tickets are open on average 5 weeks before they are fully resolved. Moreover, the talent acquisition system is horrible. The system doesn't tell you when a candidate applied for other jobs. The system doesn't generate reports that you can use to help manage the recruiting team or to increase efficiency. Moreover, when you call Netchex to get customized reports they say it isn't their system we have to contact another party to get answers and customized reports. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Netchex The sales guy \[SENSITIVE CONTENT\] sold us on the fact we would have one dedicated rep that would learn our company and be able to assist us with anything we needed. That simply wasn't true. Moreover, he promised the cost would be substantially lower than ADP without compromising the experience. This wasn't true either. Stay away from Netchex. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost savings Review Source AD Alexis D. Facility Administrator Hospital & Health Care Used the software for: 6-12 months ### "All The Work of A Large HR Department" September 4, 2019 5.0 We are not a very big company but Netchex has changed our orientation process to seem as if we were. And for the price a small business can afford! Pros I have been incredibly enthusiastic about NetGuide. For a hospital, I have many employees with different credentialing certificates/licenses/vaccinations/etc. that expired almost everyday. Not to mention all the other regular HR items such as annual evaluations and education. It can be overwhelming for just one person. With NetGuide, I went from just myself reviewing all these items to know getting all managers involved and NetGuide even notifies the employee when I forget. So my busy day now has 5+ other people on their tasks! Cons The scheduling software. Our hospital runs on 12 hour shift (AM/PM), we do work weekends unlike office people, and all holidays even major. We are open 24/7/365. Meaning the scheduling system in Netchex is more geared to an office-based company but I would like to integrate our scheduler with Netchex to provide a solution for everyone. Currently, I have to go back and forth between the two programs and of course it is a hassle but also not cost efficient. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Netchex Paycor had bad ratings and was brought to me by another company but had no good reasons behind wanting to switch to Paycor over Netchex. Paychex Flex is the cheapest option in my mind but you end up with the cheapest product. I want more than that. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was not user friendly and was more expensive to pay for each "portal" to receive the same thing Netchex provides all in one. Review Source NB Nazia B. Finance / HR Manager Hospital & Health Care Used the software for: 2+ years ### "Very Satisfied" September 11, 2019 5.0 Still exploring more as there is so much you can get from Netchex Pros Very user friendly and Awesome customer support Cons I don't think there is anything I can think of Reason for choosing Netchex great sales team support and knowledge with training. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) very frustrated with their service and support Review Source VR Verified Reviewer Director of Administrative Operations Utilities Used the software for: I used a free trial ### "Netchex is a breeze" September 21, 2020 5.0 I thoroughly enjoy using it. Pros It is super user friendly, customer service is always helpful and quick to respond. Cons I really currently do not have anything negative to say. Reason for choosing Netchex I have used it in the past and loved it. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) We left QB and were using 1099 and switched to w2 Review Source Breena B. Compliance analyst Consumer Services Used the software for: 2+ years ### "Better than it was originally " June 21, 2021 4.0 Overall it has been easy to deal with lately but there have been bugs in the past Pros Ease in clocking in & out of work, you don’t have to log in and navigate to punch in/out, you can just enter your username and password & click punch in/ out. Cons It’s glitchy sometimes and has trouble loading when trying to punch in or out for work. It also logs you out if you don’t punch right away. Review Source DD Damian D. Senior accountant Accounting Used the software for: 2+ years ### "Great payroll software" December 21, 2024 5.0 Pros Fantastic payroll software easy to see reports efficient Cons Nothing in particular honestly great software Review Source AY Annie Y. HR Manager Semiconductors Used the software for: 2+ years ### "NetChex Review" March 8, 2024 4.0 Pros One aspect that I often appreciate about Netchex is its ability to automate calculations for various elements such as wages, taxes, deductions, and benefits. For example, NetChex automatically calculates overtime pay, taxes withheld, and retirement contributions based on predefined rules and employee information can save time and reduce the likelihood of errors compared to manual calculation. Additionally, intuitive interfaces that allow users to easily input and review payroll data, generate reports, and make adjustments contribute to a positive user experience. Cons At the moment, I cannot think of any issues as I am quite satisfied with NetChex. Reason for choosing Netchex NetChex offers more affordable pricing ad aligns well with the needs of smaller companies like ours. Review Source SW Samantha W. Service advisor Automotive Used the software for: 1-2 years ### "Netchex payroll review " July 19, 2023 5.0 Netchex is the easiest payroll software to use that I have encountered. It is like no other. Pros Netchex is a very easy to use program that is also very accurate. I would recommend to any dealership/ service department. Cons I have zero complaints! I’m saddened that my company no longer uses this program as it was amazing. Review Source VR Verified Reviewer Office Administrator Architecture & Planning Used the software for: 2+ years ### "We Love Netchex!!!" October 10, 2023 5.0 Pros I love all of the training resources that are available. Cons I haven't found any features that I dislike. Review Source VB Vicky B. Human Resource Manager Automotive Used the software for: Less than 6 months ### "The Payroll System was not what it was promised to be!" April 29, 2021 3.0 I've currently ran 3 payrolls and they have been extremely challenging to complete. Pros The ease of clocking in for employees either on the phone APP or at their terminal. When the payroll is finally completed, it is a bit more accurate than our previous software and takes less time to complete Cons The training was so less than what was expected. The guidebooks do not even show the applications that we need to use for our business and getting someone on the phone to help is next to impossible. You are at their mercy when you are at a standstill to answer your questions or fix mistakes when you need them. Reason for choosing Netchex They were chosen for me. Review Source SC Susan C. Office Manager Medical Practice Used the software for: 1-2 years ### "Great Payroll Software" March 8, 2024 5.0 Very pleasant transition from our old payroll system. Pros Netchex is very user friendly. Payroll now takes a third of the time to complete. Cons So far, my experience has been awesome. The web-based timeclock can sometimes be a little tricky. Review Source HA Hether A. Human Resources Manager Building Materials Used the software for: 2+ years ### "The best payroll platform on the market" February 5, 2019 5.0 Pros Netchex is user-friendly and so much more than a payroll "software as a service". I have moved almost all HR functions to Netchex, from recruiting to onboarding to COBRA - Netchex does it all! Every client has a dedicated service team, so someone is always available to help and familiar with the account. I prefer submitting my issues/questions via their online portal so I have a log I can always reference, but when it is ultra time-sensitive they are on my speed dial. They even "create the case" for me so it can be tracked. Cons The only downside to Netchex is because they are so far ahead of the game, their new product offerings are in development and testing longer than advertised. I'm always hungry for more! Review Source VR Verified Reviewer Human Resources Director Used the software for: 6-12 months ### "Netchex is great overall. There are lots of resources in all aspects of payroll and human resources." October 10, 2017 5.0 All I need is internet access to be able to access any employee information and/or documents, from anywhere! Pros What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team. Cons What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software. Review Source OP Olivia P. Human Resources Hospital & Health Care Used the software for: 6-12 months ### "Exceptional Integration and Customization" August 20, 2019 5.0 We've been able to utilize it for many aspects of our onboarding and management, more than we previously expected. I've been impressed with the areas we've been able to automate and integrate so that we can take many small details off our plate and focus on more important matters that need our attention. Their customer service is always on-hand for questions or to see if we can build out a specific need or ask that we have. Pros Netchex has been able to integrate many aspects of our day-to-day in additional to our payroll processes. It has streamlined and automated our recruiting, hiring, onboarding, and many other processes. We've been able to have seamless integration between multiple departments because of the set up and customization of Netchex. Cons The implementation was a big process, and it took some trial and error to work out the kinks. There are many things it can do, and some of the process is figuring out how do have it do what we wanted it to do, and matching our own logic/approach with what's already set up. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Netchex makes my life easier" February 14, 2019 5.0 Pros Very easy to navigate. Many areas of our payroll go much quicker now that they are not as manual. We are able to upload data easily into payroll. We love that employees easily have access to their information - whether it be a checkstub, W2 or direct deposit information. Managers can quickly and easily approve/decline leave requests and then those approved populate into employee timecards. Customer service is A+!! Reporting is super easy and customizable. Cons I wish there was more detail in the accruals section. Reports need to be able to drill down all the way to the position level. Review Source Kayla P. Human Resources Used the software for: 6-12 months ### "Great Company!" October 9, 2017 5.0 Learning about HR, great customer service, ease of use Pros Netchex Online is beyond easy to navigate. As someone just getting started in the HR world, Netchex has been my life saver! Their customer service has been nothing short of amazing, I call them on average about once per week. They never fail to have an answer for me, even if they have to dig to find what I'm looking for! I never have to wait any longer than a few hours to get what I need! Review Source VR Verified Reviewer Payroll & Benefits Specialist Real Estate Used the software for: 1-2 years ### "Usage review" November 9, 2020 5.0 Pros Ease of use and flexibility for customization Cons Report could use improvement, some data needs to be taken from different report which create inefficiency. Review Source TC Tahara C. Payroll Manager Hospitality Used the software for: 2+ years ### "my overall experience with Netchex its great." November 16, 2017 4.0 the benefits I get from this software are the following: easily to navigate, easy post jobs internally, easy to add benefit information, easy to look as time and attendance issues. etc... Pros i like that it's easy to navigate the software and that it's web based I can put the application up on my phone or tablet. I can work from anywhere in the country. Cons What i like lease about this Software is the reporting. The reporting should give you more options to work with you should be able to create the reports use information to reference and cross reference things. I just need the reporting to be more advance reporting system. Review Source CG Claire G. VP/Owner Real Estate Used the software for: 2+ years ### "Easy to work with!" December 3, 2018 4.0 Pros Netchex is pretty easy to navigate. The staff is very easy to work with and prompt with responses. They listen to our suggestions on how to improve to make things more user friendly. We have really enjoyed using Netchex for several years!! Cons Some operations could be more efficient; however, the development team listens to suggestions and adapts if possible. Review Source AH Abigail H. HR Coordinator Used the software for: 1-2 years ### "Very supportive staff even with the "little" things." October 13, 2017 5.0 Pros Pro: Can centralize a lot of the needs our company has. You can place all of employees forms and information in one place. You can smoothly transfer new hires into the system and even move them from one location to the next easily. Cons Con: Don't always have the luxury of being creative with some forms. When building the forms in the system for new applicants you are unable to be creative with the forms. Which can be a con. They do have pre-set options which makes decisions process easier but not always what you have built in your mind. They are great about working with you and building that across the seperate companies and they are easy to use for a new hire. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.