--- title: "Backlog Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Backlog the right Project Management solution for you? Explore 169 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162032/Backlog/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Backlog 4.6 (169) [View alternatives](https://www.capterra.com/p/162032/Backlog/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Backlog Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews CP Chaitanya P Sales teamInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Project and team collaboration are seamless with centralized task tracking, real-time updates, comments, and notifications that keep everyone aligned.“ December 19, 2025 PL Phong L CEOComputer & Network Security, 11 - 50 employeesUsed the software for: I used a free trial. “At the same time, it isn’t the flashiest tool on the market — some users feel the interface looks a bit dated, and advanced reporting or customization isn’t as flexible as in some competing tools.“ January 8, 2026 SA Segun A Project ManagerHigher Education, 2 - 10 employeesUsed the software for: Less than 6 months. “I liked the accessibility to project tools that enabled me to generate project outcomes for my group in a easy file format that could be shared.“ January 8, 2026 SO Sola O Account support office and customer service representativeFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Limited customization – Workflows, fields, and views aren’t as flexible for complex projects.“ December 16, 2025 SO Sola O Account support office and customer service representativeFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Backlog is a solid and dependable solution for managing projects and teamwork, but there is room for improvement in performance, flexibility, and advanced functionality.“ December 16, 2025 AW April D W AdministrationRetail, 11 - 50 employeesUsed the software for: I used a free trial. “less features available than that of other free software operations, which will be my only downfall theres too much competition today to not even on the free plans, offer more features and make it more compatible with other software“ January 14, 2025 SK Sweety K DeveloperE-Learning, Self-employedUsed the software for: I used a free trial. “The interface is clean and intuitive, making it simple to track tasks, manage deadlines, and collaborate with team members.“ January 9, 2026 AJ Ann J Backend DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Occasionally, I experience login issues on the mobile app, where I’m unable to sign in.“ December 17, 2025 ## Showing most helpful reviews Showing 1-25 of 169 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ivan B. Managing Consultant Information Technology and Services Used the software for: 6-12 months ### "backlog.com better than many "Goliath" systems" October 30, 2018 5.0 We use backlog.com as overall tracking and project management tool for our projects, support tasks and maintenance activities that we provide to our customer. We selected backlog.com after evaluating many other tools (like Jira, Pivotal tracker etc.) and backlog.com became the clear winner. Why ? Because this tool combine together the best features of all other tool while still being neat and straightforward. Backlog.com has been proving it at our daily use for 1 year approximately. Well done. Thank you. Pros neat design supporting easy of use all necessary functions available on-click excellent for agile approach clear and easy administration of projects, people etc. integration with email and MS Excel (exports) subtasking no-time to get started and leverage the tool by users fast and responsive design standalone application for iOS Cons nothing essential maybe more storage space included in plans better numbering of subtasks (to include number of parent issue) Review Source AK Anshika K. Student Computer Software Used the software for: I used a free trial ### "I loved using backlog" January 8, 2026 5.0 I really enjoyed being able to organize tasks for my team in a place where they could all view it clearly. Pros I liked the ability to organize my backlog for my team well and found good value for my money. I found there to be a small learning curve. Cons I dont know how well customer service is because i didnt use it for anything throughout my project so its not really a bad thing yet. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) My jira free trial ran out and i wanted to try multiple products in the market. Review Source Response from Nulab January 9, 2026 Dear Anshika, Thank you for your review! It's great to hear that you loved using Backlog, and that it helped you and your team to organize and manage your tasks. Thank you for taking the time to share your experience with our product as well. BB Bonnie B. Manager Information Technology and Services Used the software for: 6-12 months ### "Backlog Review" March 11, 2019 3.0 Pros Easy to use, the UI is attractive too as i can have different Theme for different Project Cons Print of Project List into Excel, all the Description of task are not included Review Source JL Joseph L. Web Development Information Technology and Services Used the software for: Less than 6 months ### "My three months overall experience with Backlog" September 26, 2024 4.0 I have been use Backlog over 3 months, so let me share my experience with Backlog. I can create many issues and I can add assignee on it so I don't need to talk with each assignee and I don't need to ask the status of each issues(I can check all issues on Backlog at the same time). So it's very good for me. Some of my assignee ask to me, that is how to edit comment when they add wrong information? I have no idea about it, if there is any solution, please let me know. Thanks. Pros The most I like about Backlog is - I can check each issuse's status, assignee, plan time and actual time in real time. So I don't need to ask & contact to assignee vai DM. It's very useful and reduce waste time for me. Cons Hornestly, I have no idea about its. I have been use Backlog over 3 months and I don't even know what is the weakness or disadvantages. I want to use for a long time and if I found something, I will let you know, Backlog Team. Switched from [GitHub](https://www.capterra.com/p/129067/GitHub/) I think that Backlog is very useful more than other so I want to try Backlog. Now everything is Ok. I know I decision is right. Review Source Response from Nulab October 8, 2024 Dear Joseph, Thank you for your detailed review! We are delighted to hear that you find Backlog to be very useful, and that you like the real-time task tracking functionalities. Issue comments are editable, please share the link below with your teammates. \[Edit existing comments\] https://support.nulab.com/hc/en-us/articles/8709986448153-How-to-use-comments-in-Backlog Thank you for taking the time to share your experience with our product as well. KS Krishna S. Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "In the right direction" September 26, 2024 4.0 I feel it's comparable with like of JIRA and Notion in its prowess. However because Notion tightly integrates with taskboard and notes, etc. I would like if Backlog could add another screen like that? But yeah, as it stands I feel satisfied using Backlog as all of my needs are met. Pros There are a tons of features. So many that I have not even got to use all of them! Cons I wanted a rich translation support along with a more customizable first launch page dash (Will help for me and other people working in MNCs where not everyone's familiar in english so they type in their own languages) Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) The company and other employees was more familiar with Backlog and it's features Review Source Response from Nulab October 22, 2024 Dear Krishna, Thank you for your detailed review! We are happy to hear that you like the features that Backlog offers. Thank you for your valuable feedback on rich translation support, and customization as well, our team will review and consider it. EU Eylem U. Developer Computer Software Used the software for: Less than 6 months ### "Backlog Review by Eylem" October 2, 2024 5.0 I'm so glad to find such a simple yet efficient backlog software, having very basic use cases free for personal usage. Pros Clean UI, following best UX principles, flawless. Cons No links between tickets. Good to have a feature, like in Jira, to create associations with other tickets, e.g. "blocked by", "relates to", etc. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Backlog Free for personal use, ease of use, simple yet powerful. Review Source Response from Nulab October 22, 2024 Dear Eylem, Thank you for your review! We are delighted to hear you find Backlog simple yet efficient and that it helps you with your work. Thank you for sharing Cons as well. We are always working on improving our products, and for that we find this kind of our customers feedback valuable. YL Yongjin L. Commercial Pre-Sales Internet Used the software for: Less than 6 months ### "A fan of Backlog" October 20, 2020 5.0 using for issue tracking, and regular meeting agenda / minutes at WIKI space. Pros The best tool with easy UI for users, and comparatively reasonable price! Cons Not sure how to backup all the contents and versioning if I should move to another platform. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Backlog instant payment when I want to use. Pay-as-you-Go. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) reasonable price and easy to use. Review Source AK Anuj K. Head - HFT Financial Services Used the software for: Less than 6 months ### "Good, useful product. Recommended. " September 26, 2024 4.0 It has been good so far. I am happy with the product. Pros It's easy to track the progress of development once you understand how it works. Cons It is a little complicated to get your head around it. Not very intuitive. Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Interface was a little confusing. Most things were locked behind a paywall. Review Source Response from Nulab October 23, 2024 Dear Anuj, Thank you for your review, we love to hear our customers opinion. Great to hear that you find Backlog to be useful, and that it helps you to track the development progress. Thank you for your feedback on user experience as well, our team will review it. MC Mohamed C. Infrastructure Technical Lead Education Management Used the software for: Less than 6 months ### "Excellent Solution for my Tasks , projects and plans" September 26, 2024 5.0 i am still discovering all features and learning more about backlog . Pros new Technology different from the others Cons the additional features and flexibility which is not available in Microsoft planner Alternatives considered [Microsoft Planner](https://www.capterra.com/p/227201/Microsoft-Planner/) Reason for choosing Backlog as its already included with our license from microsot Review Source Response from Nulab October 22, 2024 Dear Mohamed, Thank you for your review! We are happy to hear that you find Backlog to be an excellent solution for your projects, and tasks. Thank you for your feedback on features, and flexibility as well, our team will review it. SA Segun A. Project Manager Higher Education Used the software for: Less than 6 months ### "Helpful and Easy to Navigate " January 8, 2026 4.0 It was a learning experience, where I got to become familiar with project tools that are valuable for supporting the development of project deliverables Pros I liked the accessibility to project tools that enabled me to generate project outcomes for my group in a easy file format that could be shared. Cons The website's interface was visually appealing, making it easier to identify elements needed to complete project tasks as a user. Review Source Response from Nulab January 9, 2026 Dear Segun, Thank you for your review, we love to hear our customers feedback! We are happy to hear that Backlog enabled you to create and collaborate with your team efficiently, and that you find its interface appealing and easy to use. Thank you for taking the time to share your experience with our product as well. ADW April D W. Administration Retail Used the software for: I used a free trial ### "Hit and or Miss!" January 14, 2025 5.0 i set up a account with the free package, and i will say it was a smooth easy process. i did see lacking features other companies offer for free and then some which is why i gave the eight star rating. its nice when software is made available especially free that has everything one needs in one spot. Pros easy to use free plan available, which i have, and integrates seamlessly with my other apps, such as Slack. great to keep track of different projects ongoing Cons less features available than that of other free software operations, which will be my only downfall theres too much competition today to not even on the free plans, offer more features and make it more compatible with other software Review Source Response from Nulab January 22, 2025 Dear April, thank you for your detailed review! Great to hear that Backlog helps you with project tracking, and that you find our integrations to be helpful too! Thank you for your feedback on the plans and features as well, our team will review and consider it. Thank you for taking the time to share your experience with our product. eO emmanuel O. Software QA Computer & Network Security Used the software for: 1-2 years ### "Efficient Project Management with Room for Improvement" July 27, 2023 4.0 Pros What I liked most about Backlog was its user-friendly interface and robust project management features. It made tracking tasks and collaborating with the team much more efficient. Additionally, the ability to set priorities, due dates, and assign tasks to specific team members was a great way to stay organized and ensure everyone was on the same page. The real-time updates and notifications also helped keep us informed of any changes or progress made on tasks. Overall, Backlog proved to be a valuable tool in streamlining our project workflows and enhancing team communication. Cons What I liked least about Backlog was its limited integration options with other tools we were using. We had to manually duplicate some data and tasks across platforms, which led to inefficiencies and potential for errors Review Source GT Getachew T. Construction supervisor Utilities Used the software for: I used a free trial ### "Sprint backlog" June 23, 2023 4.0 Prioritization: A backlog allows the business to prioritize tasks and projects based on their importance and urgency.It ensures that the most critical items are addressed first, preventing important tasks from falling through the cracks.2.Resource allocation: With a backlog, businesses can effectively allocate their resources, such as employees, time, and budget.It enables them to plan and distribute resources based on the backlog's priorities, ensuring that resources are not wasted or misused. Pros Project Management Capabilities: Backlog offers a range of project management features, including task tracking, subtasking, milestones, and Gantt chart visualization.Users appreciate these functionalities to keep their projects organized. Cons Complexity: Some users find Backlog to be too complicated, especially for those who are new to project management tools.The learning curve can be steep and may require some time to fully understand and utilize all of its features. Review Source sK stella K. Information technologist Hospital & Health Care Used the software for: 2+ years ### "Backlog info ®✓" August 2, 2023 4.0 Pros Helps prioritize tasks, keeps your to-do list up-to-date, helps you focus on deadlines and it's very flexible. Cons It restricts storage for files with large sizes and it's always too long for larger projects making tasks become lost. Review Source JA Jatin A. Student Education Management Used the software for: 6-12 months ### "Best project management website. " September 25, 2024 5.0 I will describe it in just one word - amazing!! Pros It's ui and ux interface. The website is so simple and easy to understand. It didn't even took me 2mins to understand the working of the website. I always use it whenever I manage any project. It is the best website. Cons To be honest, there's nothing to dislike about this website as i said I am using it ig for a year now. Never gave me any reason to mad about or get frustrated. Totally the best website. Review Source Response from Nulab October 8, 2024 Dear Jatin, Thank you for your review, we love to hear our customers opinion. Great to hear that you find Backlog interface simple and easy to use, and that it helps you with project management. Thank you for taking the time to share your experience with our product as well. KR Kartik R. CEO Computer Software Used the software for: 2+ years ### "Good Product Project Management" August 3, 2023 5.0 Pros The low tech look and interface gives you comfort and does not overwhelm you. Cons UI is not as responsive as it should be. All pages load fully which takes time. Review Source AMP Allan Mark P. Sr. ISG Engineer Information Technology and Services Used the software for: 6-12 months ### "Backlog Review" September 27, 2024 4.0 My experience so far is good. I Appreciate the system. Backlog is useful and it can really help to simplify the process within the organization and can monitor the task which is very essential in the organiztation. Pros Team collaboration. It really helps with managing task within the organization and very useful because most of the team is working from home, we just need to use the backlog to monitor our progress in different projects. Cons Maybe can try improving some layouts. The ticketing feature in Backlog is needs to be enhance. Also, need to register all members so that they can send an email for support and etc. Review Source Response from Nulab October 22, 2024 Dear Allan, We are glad to hear Backlog is helping you with task and organization management. We are always working on Backlog improvements and every feedback from our customers is more than welcome. Thank you for your review! JH Jim H. Application Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Great Collaboration Software" August 14, 2019 4.0 UI is easy to use. Issues are clearly tracked. Robust attachment management. Email notifications are effective and clear. Icon personalization is a nice touch. Pros I'm solving problems related to software design and development. We work across different time zones, and BackLog is great for our international projects. In conjunction with realtime collaborative software, we are able to use BackLog for high-level project organization. Cons Working with the smartphone app is not as useful since the browser version is so well designed. Also unwieldy at times when flipping between different projects. No realtime chat. Wish there were more markdown options for formatting. Alternatives considered [Redmine](https://www.capterra.com/p/212445/Redmine/) Switched from [Redmine](https://www.capterra.com/p/212445/Redmine/) Redmine is too simple and light. Review Source JP Jignesh P. Technical Lead Information Technology and Services Used the software for: 1-2 years ### "Best Expericance with Backlog" August 7, 2023 5.0 Overall Excellent experience using backlog and happy to use. Pros I have used most feature and all are very useful and easy to use and manage.UI is very user friendly. Cons There are no any cons in backlog. all feature are working good. Review Source VR Vyshali R. Automation QA Information Technology and Services Used the software for: 6-12 months ### "easy way to access Backlog" July 27, 2023 5.0 Pros tracking is very easy and it very useful for track all the activities of the other team teamembers Review Source AL Abby L. Manager Pharmaceuticals Used the software for: Less than 6 months ### "Logged to success" September 25, 2024 5.0 I love backlog - it provides a single location for me to gather all my tasks, thoughts, files, and more. It helps me keep up with the ever growing client demands that come in each day. Pros Backlog really keeps my work on track. I can easily enter, edit, and share my to do lists so that my whole team can coordinate together! Cons I like the app itself, but there were some barriers to adoption. I think this was more of a company specific / people specific con though. Review Source Response from Nulab October 8, 2024 Dear Abby, Thank you for your feedback! We are happy to hear that Backlog keeps your work on track and that it helps you with team coordination. Thank you for your feedback on app adoption as well, our team will review it. NK Nishar K. Team Lead Information Technology and Services Used the software for: 1-2 years ### "Backlog is superbbb" July 27, 2023 5.0 Pros I like most backlog. it's very easy to use. Cons Easy-to-use backlog.UI is very user-friendly. Review Source SO Sushrut O. BDA Writing and Editing Used the software for: Less than 6 months ### "Huge fan of backlog " September 27, 2024 5.0 Amazing experience, makes it easier to manage projects from anywhere around the world Pros The ease of using and managing your project with the team and giving reviews for the same Cons Lags sometimes even when the Internet is working all fine. Majorly in peak hours. Review Source Response from Nulab October 23, 2024 Dear Sushrut, Thank you for your review! We are delighted to hear that you find Backlog easy to use, and that it helps you with managing projects with your team. Thank you for your feedback on performance as well, our team will review it. VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "Free but functional" August 20, 2019 5.0 I'm very happy working with Backlog tool. Email notifications are insanely useful for tracking changes. Pros It works well for small projects; it covers (probably) all features you may want to use and it is free for a team like my own. Cons No Cons, honestly. For this price it is impossible to find any ;) Review Source MM Manaff M. Network engineer Information Technology and Services Used the software for: I used a free trial ### "Managing task made easy" August 3, 2023 5.0 Very easy to manipulate and use Pros Faster to use in my tasks and integrate all my work Cons Nothing really just the best option to use Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.