# Page 3 | Order.co Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Order.co the right Purchasing solution for you? Explore 171 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161813/Order-Software/reviews --- Order.co 4.5 (171) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 3 - Reviews of Order.co ## Showing most helpful reviews Showing 51-75 of 171 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LD Lori D. bookkeeper Consumer Goods Used the software for: 6-12 months ### "Happy customer " October 7, 2025 5.0 Great! I have no major complaints. The system is easy to use and easy to pay for the bookkeeper in our office Pros I like the how easy it is to find what you want from many suppliers with one order. The system is very user friendly Cons Adding products to the system every time you order something new. Tracking items is also a little clumsy to get to. Review Source JP Joshua P. Inventory Specialist Automotive Used the software for: 6-12 months ### "Inventory specialist " October 7, 2025 4.0 I like it overall just needs to work on some issues like the ordering locations or messing up my overrides Pros I love that I can order for multiple locations at once with multiple products instead of one by one. Cons That my requested ordering location randomly switches to different company with wrong shipping dates Review Source CM Christina M. STUDIO MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "Easy platform for a busy Manager" October 7, 2025 4.0 It is usually a great and quick experience. Very easy to use and shipping is easily tracked and customer support is extremely helpful when needed. Pros The ease of all products in on place. I have so many different items I have to order weekly and having them in one location really cuts my time spent. Cons The occasional out of stock issue without prior notice. This is not a usual occurrence, however it is frustrating when it happens. Review Source aF ashley F. Admin Building Materials Used the software for: 6-12 months ### "ORder.co Review 10/10" October 7, 2025 5.0 Order.co has been a great ordering experience, I really like how we can track each individual package. Pros Value, we are saving some money using order.co. Using order.co has been super easy to navigate as well. Cons One con of using order.co is having to ask for everything to be added in order to find it on the site, however, it is usually added the day of. Switched from [Quill](https://www.capterra.com/p/128493/Quill/) Our company made the switch, and now can order everything from one site. Review Source KU Kim U. VP Compliance Hospital & Health Care Used the software for: 1-2 years ### "Happy with order.co" October 7, 2025 5.0 so far so good. I find that it is easy to remove and add products based on company needs. We are also able to select and limit most cost efficient options. Pros I can manage what my staff orders and enforce some tighter controls. I can also add/delete items that may not be safe for our centers. Cons Researching orders can be difficult. It would be nice if the search function had better capabilities. Review Source LW Lucky W. Procurement and Project Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Ordering made easy! " October 1, 2024 5.0 Pros Easy one stop shop for ordering all things across our business. Great customer support and account manager. Ordering is easy and everything is made easy for me to do my job function. My favorite function is the Google chrome extension but also how we can tailor the order platform to our business structure. Cons Not many, all the issues we have had have been addressed or are currently in motion to becoming addressed. The support team is pretty responsive to any issues that arise. Review Source SS Stacey S. DM Health, Wellness and Fitness Used the software for: 1-2 years ### "Order Review" October 8, 2025 4.0 Great for the most part- easy to order, confirm orders, edit existing, and reject if needed. Good virtual service. Pros The Ease of ordering for all of my locations , timely delivery on most occasions - good communication. Cons Once in awhile sometimes certain items needed are out of stock, not enough choices to make a different selection. Review Source EL Eugene L. Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Very Happy with Order!" October 7, 2025 5.0 great overall experience! I would recommend this company to other PT locations for ease&speed of ordering Pros Very good customer service/quick to add products and always finds the best price. Good variety in items Cons products are often cancelled/back ordered. lots of emails on shipping/orders. some products not labelled well Review Source EP Evan P. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best Management tool" October 7, 2025 5.0 My overall experience with Orderco. has been phenomenal. As management this tool is one of the most needed tools at my disposal and I couldn't sufficiently run my location without Orderco. Pros Easy cost and expense management and of course the ease of use when it comes to making orders and seeing pricing. Cons The easy-to-understand ordering process and the constant updates that keep you updated on estimated arrivals. Review Source DP Drew P. President, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Order.co is good for multi-site business" October 7, 2025 5.0 We are happy we made the switch a few years ago to using Order.co because it has improved our budgeting and delivery process to be more accurate and efficient. Pros Using order.co has given me a better view of expense tracking per site- with 9 sites to review, one place to see the orders and create appropriate budgets is very helpful. Cons Wish the cost per site was less. A couple of our sites are very close to each other and we could choose to only send to 1 site to reduce costs, but it adds hassle and inefficiency. Review Source NP Nick P. Operations Manager Building Materials Used the software for: 1-2 years ### "CABP Review" October 7, 2025 5.0 The overall experience is great and has streamlined our procurement process to make it easy to use and source supplies and equipment when needed. Pros The order.co site makes it more streamline to shop from multiple platforms for the best pricing available. Cons Backorders have not been as timely but it has only occurred once. Other than that instance everything is good. Review Source RM Robert M. NSOM Sports Used the software for: 2+ years ### "Great! I recommend." October 7, 2025 5.0 Overall, it was awesome. Once it's set up, super easy. They are very responsive and email you back right away when you have issue. Pros Ease of ordering! It was also super fast and easy to track. I enjoyed having the ETA's right from the order page. Cons It was a bit messy to set my account up at first. Some of the tracking didn't come in so that was an issue. Review Source LA Lola A. Home Management Hospitality Used the software for: Less than 6 months ### "Great solution" October 7, 2025 5.0 Pros So easy to use. Combines all needs in one place. Makes ordering and tracking a breeze. Amazing business solution Cons No cons currently. I am only writing more on the “cons” to fill the space as I don’t have any to share Review Source MM Miranda M. Studio Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Soul loves Order!" October 9, 2025 5.0 So far I have had a really positive experience keeping my place of business stocked with everything I need. Pros Order has everything I could possibly need. I like that it gives me a heads up when something may be out and then shows me another option. Cons It can be hard to navigate the website to find what I need quickly. I wish there was an option for categories. Review Source Response from Order.co October 19, 2025 Hi Miranda, Thank you so much for your positive review! We’re thrilled to hear that Order.co has been helpful in keeping your business stocked. Regarding your note about categories, here’s a helpful article that walks you through adding and editing product categories to make finding items quicker and easier: https://ordercompany.zendesk.com/hc/en-us/articles/34459823135639-Add-and-Edit-Product-Categories We hope that makes navigation a bit smoother! Best, The Order.co Team ML Michael L. Operations Retail Used the software for: 2+ years ### "Easy to use!" October 24, 2024 4.0 overall it is great! been a long time customer and have onboarded it with all the companies i have been too. Pros the ease of use with the system and customization we have with it. Cons there are small glitchy things that are one offs that happen. Specifically with reporting and invoicing. Review Source LR Lesley R. VP of Finance Health, Wellness and Fitness Used the software for: 2+ years ### "Improvements wish list" October 23, 2024 4.0 Pros Centralized platform for our locations to order items and get things shipped to their locations. Cons \-Reporting--I would love to see reporting by location by item each month so I can see on average how much we are spending on each item. -Comparing pricing- I would love if the platform could give us price comparisons for items our team is consisently reordering. We don't always know if we are receiving the best pricing and our team has to search outside the platform and add items to the platform for less expensive options. Review Source AD Aissata D. Head of Finance and procurement Retail Used the software for: 2+ years ### "Excellent service" October 8, 2024 5.0 The solution has grown a lot and is offering more to our organization. When we were limited to our catalog in the past, the off catalog order came up for example. It is really an efficient tool for the company. Pros The convenience : we have many people in our organization ordering various supplies to various location. Order.Co allows us to centralize our purchases, have a common catalogue, check orders and give approval and not worry about paying multiples suppliers but just one ! Order.Co is perfect for our type of organization with many locations. Cons We would like the services to be more integrated in Canada Review Source DW Darius W. Manager Retail Used the software for: Less than 6 months ### "Purchase made easy " October 7, 2025 5.0 Pros How easy it is to use and how it streamlines the ordering process. Being able to order all the stores needs from one place is a huge plus. Cons There really wasn't much not to like. The customer service was able to assist with my issue and get it resolved. No Cons here. Review Source FM FRANCO M. Operations Manager at BC Brands Retail Used the software for: 2+ years ### "would recommend " October 1, 2024 5.0 it is a very user friendly platform, I enjoy using it Pros Very easy to use platform, could use an upgrade on how eveything is layed out thought Cons the way I tarcking is display, especially for amazon orders Review Source JG Joel G. Production Manager Alternative Medicine Used the software for: 6-12 months ### "Negotiatus Makes Managing Spending Easy" December 7, 2021 4.0 Pros Negotiatus is a helpful tool for a variety of reasons. It congregates all ordering of supplies to one platform. It can then find cheaper pricing and set limits of how much you are willing to spend on a product. Since all orders go through an admin, you can cut down on miscellaneous spending. It also makes reordering products extremely easy and convenient. Cons There was a bit of a learning curve when we first got on the system. We needed a zoom meeting with customer service to really show us the ropes on how to effectively utilize the system. Also, the UI is not bad by any means, but it could be better. Review Source SH Staci H. HR Director Education Management Used the software for: 2+ years ### "Simplified Ordering " October 25, 2024 4.0 Pros I really like that our employees can shop for supplies in one place... having all the vendors set-up in the background. This makes ordering simple. Cons The name. It's really confusing to say place your order with Order. Review Source YC Yerson C. Communications Director Telecommunications Used the software for: 1-2 years ### "Order.co Makes Suitable Invoice Management " May 6, 2024 5.0 Pros Order.co has a dynamic formation in invoice control, and there are systematic assistance to make every computation transparent. Cons Order.co has determined invoice assistance, and every feature is top notch. Review Source SG Samantha G. Billing Coordinator Law Practice Used the software for: 2+ years ### "Worthwhile Product - More Pros than Cons" March 7, 2023 5.0 Order has been extremely helpful to our Firm. We don't have anyone hired specifically to handle inventory and ordering so for me it gets tacked on to my already full load of daily duties in the Billing Department. Being able to get my supply ordering done and returns handled all in one spot with someone taking care of all the dirty work along the way makes my job a million times easier and I very much appreciate Order for their services. Pros My favorite aspect of this software is the ease at which I can order our very specific office supplies from multiple different vendors including Amazon while only dealing with the checkout and payment processes of one. This product also offers the option to allow Order to look for similar products with a lower price and even allows you to return without question if you did not like the substitution. Order will work with you directly to find the item you want which is very nice. They also take care of the return process for you, which is maybe even the best aspect. I don't have time to be waiting on the phone and dealing with the return process on so many items from so many vendors and Order does make that a breeze. Cons Some features that I have noticed a lot of improvement on more recently but are still somewhat left to my own devices is the way the returns and credits are applied. I have about 5 returns from last year that I completed as per instruction and then I never received my refund or my return was still "processing." I only noticed because I went into each individual order and checked. I wish there was a button to say return completed, that way an Order support member can finalize the return process and get the refund accordingly. That's probably my only complaint. Reason for choosing Order.co I don't know of any alternative products as Order was presented to me upon starting my position here. I don't think I would switch products unless somehow another company was offering the same service for far less. Review Source SS Siena S. Administrative Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "I'm not satisfied" November 3, 2021 1.0 My overall experience has been awful. This platform is stressing me out and giving me so many issues. I feel like we are wasting money every month on our subscription, I'm happy we signed on at a time that guaranteed us our subscription fees back if we don't like the service. You guys have not saved me any money and have only cost me money and time. Pros I like being able to purchase from several different vendors all on one platform and have one invoice weekly to give to accounting rather than a couple dozen. Cons Your substitution preferences cause us to purchase items for 2-8 times more what I had originally selected. If there is an issue with an invoice, I feel it's impossible to get help. You have items mislabeled causing there to be one item expected to be delivered but a different item is delivered. On top of that, it will cause inventory issues because my records will show I should have \_\_\_ amount of an item when I don't. Order tracking is overall okay, but there's some items I have yet to receive tracking for. When I don't receive tracking for an item and it has not been delivered, Obviously I don't want to pay for it... yet I have invoices that still need to be taken care of. If I am using your google extension to plug the exact item I want, why is it substituting items that are SO far off. Review Source Response from Order.co January 5, 2022 Hi Siena, thanks for taking the time to leave us your review of Negotiatus! We appreciate your feedback and I'm really sorry to hear that your experience with us has been frustrating. We'd love to help improve your experience with Negotiatus, so if you're comfortable, please email me at allison.reich@negotiatus.com and I'll connect you with the right Negotiatus team member to work through all of your concerns. Thanks so much. Allison, Marketing @ Negotiatus JH Jackie H. Procurement Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "Sufficient product for smaller businesses, needs improvement on purchasing control and sourcing" March 7, 2023 3.0 Order was a manual process for me. It required frequent updates, manual catalog additions, and manual catalog maintenance. Reporting was not accurate for financial analysis, it was not always user friendly due to the search function on the catalog, and in the end, it did not help us control our spend. It was helpful for updating budgets, made it easier for accounting due to the invoice process, and helped users buy on one platform (for the items they could find). Pros This software made it easier for our users to buy what they needed in once place. Otherwise, we would have had to make separate accounts for different vendor websites. Cons The substitution preference "when savings is available" was not a very good option. It led to users receiving lower quality or even completely different products than what they ordered initially. The search function made it very difficult for people to find items already in the catalog. When people are purchasing off the catalog, they are unable to see organization preferred items. As the procurement team, we wanted to see other options not in the catalog that we could potentially buy from new vendors, so we can compare price differences on the platform. If we do not like to rely on the when savings are available, it puts the stress of sourcing on us and makes it very manual.Reporting is also not always accurate. An example is with prices for items. We received a report that showed us potential savings if we switched to a certain product from a different vendor for our items in the catalog. However, this report did not include units in the analysis. So the report would say that we would save money by switching from a bulk product to a product with less units in the pack, which would be cheaper overall, but not more cost effective if you look at cost per unit. Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/) Reason for choosing Order.co Coupa was very expensive, they charged by user. We have a lot of users, and as we grew, it was not a cost effective solution. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.