# ASF Payment Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ASF Payment Solutions the right Club Management solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161656/my-Club-Business/reviews --- ASF Payment Solutions 4.3 (36) [View alternatives](https://www.capterra.com/p/161656/my-Club-Business/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ASF Payment Solutions Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews KS Kristin S Office ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It’s easy to use and customer service always walks me through what I can’t figure out.“ June 28, 2022 MS Micki S Director of Membership Operations Health, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Personal training sales have been difficult to input and track and there does not seem to be a accurate way to track all revenue in the reports“ July 5, 2022 KW Katelin W Office AdministratorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “I also dislike that we can't add more than one discount onto a members agreement.“ June 23, 2022 LB Linda B Operating PartnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “That I can’t get my signature pad to work with it Anna neither could the tech support.“ July 5, 2022 MG Monica G OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “It is very difficult to solve any problems with ASF because they don't return calls. “ January 21, 2023 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Business and Administrative Manager Used the software for: 1-2 years ### "We us to run our daily ops at small fitness center" January 18, 2018 5.0 Ease of collections and all the functions of our daily business in one place Pros It's simple to use and intuitive, contract entry is a breeze and the reports are all streamlined and customize-able. Tech support and customer service are very quick and knowledgeable. Cons There a few features I would like to see like being able to send auto notices for expiring memberships, and table imports for large data changes. Review Source KW Katelin W. Office Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Review of ASF Payment Solutions" June 23, 2022 5.0 ASF has made it so much easier for us at Total Balance to keep track of all our members membership agreements, their previous and future payments, their attendance and so much more! It is so simple and straightforward to use which I love. Pros What I like the most about ASF payment solutions is how user friendly it is. It is very easy to learn how to use. Everything is organized and set up perfectly for easy usage. Cons What I like least about ASF payment solutions is how it is sometimes hard to get access to do different things. For example, I will be granted access to change something in a members account, but then it still won't let me do it. I also dislike that we can't add more than one discount onto a members agreement. Sometimes I need to use the ACH discount code and a 20% off dues adjust but you can't do both. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) June 2021 Review Source Response from ASF Payment Solutions July 11, 2022 Thank you for the review and feedback, Katelin. We'll share these insights with the team. MG Monica G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Please save yourself some time and money" January 21, 2023 1.0 It is very difficult to solve any problems with ASF because they don't return calls. Again, the software has gone down hill. I am now shopping for a new software. I cannot continue to lose money with this company. They are getting their payment at the end of the month regardless of the way they treat you. Pros I joined ASF in 2016. I loved that you had your own account specialist. The specialist who was assigned to my account was very personable. She took the time to learn my fitness studio and was able to assist with any of my issues or concerns. Cons ASF has went extremely down hill during and after Covid. I feel that I am so far vested that it is a hassle to change software. I strongly advise if you are looking for a company to run your gym, avoid ASF at all cost. I believe they hired a whole new staff that desperately need extensive training. I often feel like Im teaching them about the software. The staff is very rude and lack knowledge. I called several times to set up training on a new feature that was offered. I have yet to receive a call back. As a matter of fact, don't waste your time calling. They never return calls. They have screwed up my membership packages so many times but never cease to take my monthly payment. I can go on and on. This company has gone from a 10 to a 2! Review Source CC Crystal C. Acadmey Manager Sports Used the software for: 2+ years ### "Asf " July 1, 2022 5.0 Friendly customer service. They are always very professional and an ease to work with. Pros Its a breeze inputting members, tracking their attendance sending emails as well as invoices and reminders. The prospect section as well as assecabilty to attendance input could use better structure Cons The prospect list could be more easily assesiable vs having to re enter that section after you make on each prospect. It would also be nice to not have to exit out and input usernames and passwords to input attendance only to have to wxit back out to input username and password in order to access kicksite for anything else such as payment input,nptospects ect Reason for choosing ASF Payment Solutions Organization opportunities were higher. I do miss out scs would sent out monthly renewal reminder forms for our members to sign off on. It was a great way to make sure no one was slipping through the cracks Switched from [SCS Solutions](https://www.capterra.com/p/229112/SCS-Solutions/) The owners decisions Review Source JA Juan A. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Does the job but could be much better. " June 14, 2022 4.0 It has a decent software that could be better. The biggest thing has been the decline in the quality of customer service. Years ago the team was really good. Over the past 2 years, the reps are clueless and I dread calling because they never know how to help me and almost always end up wasting my time and have to wait for a call from someone who understands my issue. Pros I like the analytics tab. It needs more options for reports Cons No online waivers, prospect management and automations, no ability to text customers Review Source Response from ASF Payment Solutions July 14, 2022 Thanks for your feedback, Juan - we'll get better and we shared your insights with the team! AF Alexandra F. Instructor and Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Love The Daily Layout! " June 23, 2022 4.0 I got used to the set up of the software and Like the layout of seeing my entire day and all classes and who is attending my classes for that day. Pros Seeing how many people have signed up for my class, love that! Makes it easier for me to plan ahead and knowing who will be there. Cons Members dont like to use the aapp because they find it time consuming to sign up for all classes. Maybe a feature that saves past classes or classes that member usually takes so they can click something that says, " Would You Like to Attend Bootcamp 7pm with Alexandra Next Week?" OR " Would You Like to Sign Up for ALL of Alexandra Morning or Evening Classes for Next Week?". Anything to make it easier for them to sign up!! I also wish that members could check themselves I to the class on the app so the instructors would not need to as that would save me approx 10 to 15 minutes between checking people in that did sign up and for the members that do not have the app I have to sign them up and then check them in. Review Source MB Matthew B. Vice President Health, Wellness and Fitness Used the software for: 2+ years ### "All in one Payment Processors and Gym Management Software!" June 14, 2022 5.0 Overall great experience. All reps are knowledgable and helpful. Pros ASF is continually upgrading its systems to keep up with the times. They listen to feedback well which allows us to keep growing our business. Cons Addon services and tracking is lacking. Better reporting and adding/removing of addons will be a huge improvement Reason for choosing ASF Payment Solutions Good working relationship with ASF personnel Review Source Response from ASF Payment Solutions July 11, 2022 Thank you for your insights, Matthew. We've shared your feedback with the team! KB Kenneth B. Owner of Martial arts academy Professional Training & Coaching Used the software for: 2+ years ### "Why I’ve been using ASF for 14 years " June 29, 2022 5.0 ASF has made my life easy over last 14 years. ASF is a big part of my Success in Operating my academy Pros I like how friendly the customer service is and the accessibility to my client overview. Cons It would be nice to have access to some videos on how your different programs work. Review Source Response from ASF Payment Solutions July 8, 2022 Thank you so much, Kenneth. We appreciate you being a loyal ASF fan! We've sent your suggestion for more videos to our team. MS Micki S. Director of Membership Operations Health, Wellness and Fitness Used the software for: 6-12 months ### "Asf review" July 5, 2022 4.0 We used to use Mind Body and ASF is by far a better software for member management and tracking Pros The sign up process on tablets is super easy and helps us get away from paper Cons Personal training sales have been difficult to input and track and there does not seem to be a accurate way to track all revenue in the reports Reason for choosing ASF Payment Solutions Asf gave us the functions we needed at a fair price Review Source Response from ASF Payment Solutions July 14, 2022 Thank you so much for your insights, Micki! AC Amber C. owner Sports Used the software for: 2+ years ### "Have been very disappointed" June 24, 2022 3.0 I have been with ASF since 2004 I believe. This past year I had some issues, which I can understand your company was trying to be cautious, but I was not kept up to date on what was happening. Every time I called almost every person I spoke with was extremely rude. I believe the one nice person I talked to was \[SENSITIVE CONTENT\] . Everyone else was absolutely awful. Honestly what has kept me with the company is simply not wanting to do the work to change. I've always been fairly pleased with being with ASF, but these past few months and having to call customer service and being treated so poorly, has left a very bad taste in my mouth. Also, not being able to contact various departments and being told that your employees also can't contact each other is insane. Before all of this I would have absolutely recommended ASF, and if all your employees could have been as kind and compassionate as \[SENSITIVE CONTENT\] , I would probably not be so unhappy. This may be one of those moments you wish you hadn't asked how I felt. Pros I have been with ASF since 2004 I believe. I know how to use it, and that's my favorite part. I hate learning new programs. Cons I hate that I can't refund someone without calling. I hate that despite speaking with someone on the phone I still can't run someone's card for a year in full. I hate that there are several things that I would like to be able to do that I can't, like student check-ins, scheduling online, etc. Reason for choosing ASF Payment Solutions I chose ASF because a lifting gym I was working at used it. Review Source TB Tiffany B. Owner Sports Used the software for: 6-12 months ### "Need Option to Adjust Contract Start and End Dates Without Having to Cancel and Restart" June 14, 2022 4.0 Pros The ASF software is fairly easy to use. Cons Lacks option to push/adjust contract start and end dates without having to cancel and reenter. Report options are not great because they're not accurate. Review Source Response from ASF Payment Solutions June 16, 2022 Thank you so much for your response! We'll share the feedback to our development team. ES Ellen S. Regional Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Good and Bad" July 6, 2022 3.0 A bit clunky Pros It’s nice to track everything. Though we did have issues with the tracker not working. Cons Editing the time clock is a very difficult. Putting in any sale takes lots of clicks and the swipe stops working sporadically Review Source LB Linda B. Operating Partner Health, Wellness and Fitness Used the software for: 2+ years ### "ASF is a great programs!" July 5, 2022 5.0 Overall a great experience with the ease of use and support. Pros I love that help is always availablefor both client support and technical help. Cons That I can’t get my signature pad to work with it Anna neither could the tech support. Also I cannot get anyone to turn on all y permissions even though I’m the primary admin. Reason for choosing ASF Payment Solutions Ease of use Review Source Response from ASF Payment Solutions July 19, 2022 Thanks for your review, Linda! Appreciate the feedback. SW Samuel W. Owner Accounting Used the software for: 2+ years ### "Helpdesk agent was doing a phone interview on the other line and never acknowledged my call" September 26, 2023 3.0 50/50 with getting my problems solved in a timely manner Pros I like the helpdesk when I needed questions answered but that seems almost non existent now Cons I feel less of a priority as a customer. If I had time to learn another software, I would. Reason for choosing ASF Payment Solutions I was more familiar with the asf software Review Source DF Dwayne F. Sr. Chief Instructor Retail Used the software for: 2+ years ### "ASF Is The Best! " July 5, 2022 5.0 We have been with ASF billing services for about 20 yrs. We have tried other billing services but they just seemed to be lacking on the billing side and did not provide enough information on each member for our accounting purposes. Pros It is easy to navigate the Contract entry page or for a nominal fee you can just fax your Contracts in and they will do the data entry for you. Any changes after the fact can be done yourself or by customer service. Cons The speed of response to issues has slowed dramatically since Covid. We used to have a chat feature that was very fast and correcting issues in the system and making changes. No that they have a ticking system it takes 1-3 days to get a response in email and then at least 24 hours before you get a reply if there are other issues needed. Some issues need speed to correct and it helps our clients feel that we care about them by taking care of their issues as soon as possible. Review Source DM Donna M. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Review" June 23, 2022 5.0 The billing portion. However, sometimes, I will have someone tell a student to just ask me to cancel their contract, which is not why I have contracts. Pros I can get reports and set up testing schedule Cons Sometimes my test schedule does not work. I am angry they are going to charge me $395 for a dongle to go with my print reader, that I have already paid for licensing. It was lost during pandemic and I can not use the reader without it. Review Source AM Ann M. VP Sports Used the software for: 2+ years ### "Likes and dislikes" June 14, 2022 5.0 Pros Ease of use. Easy to enroll and update accounts. Cons Can be confusing. I actually preferred the old account inquiry to the new one. The full account can be seen on the entire screen rather that scrolling down Reason for choosing ASF Payment Solutions Enrollment is easy. Each client has their own payment due dates- no pro-rating needed. Deposits are done multiple times during the month not just twice. Review Source Response from ASF Payment Solutions June 22, 2022 Thank you for your response, Ann! BT Brenna T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "My review based of use" June 14, 2022 4.0 It has it flaws, but okay to use Pros The ease of use, the system seems very easy to use once you learn the steps Cons The fact we can't delete or remove old accounts out of the database after they have canceled. We have a ton of old accounts that we would like removed but have been advised the system is not capable of doing so. Reason for choosing ASF Payment Solutions The facility already had the software when we purchased the gym. Review Source Response from ASF Payment Solutions June 24, 2022 Thank you for your feedback, Brenna! rrP rita rose P. Sifu Health, Wellness and Fitness Used the software for: 2+ years ### "Ive been a client for 17 years" July 1, 2022 5.0 Pros The product is very easy to use and saves me time Cons I dont feel like there are any, Ive never had a problem and if there was something I didnt know how to use the customer service team walks me through it, Reason for choosing ASF Payment Solutions At the time I was training with \[SENSITIVE CONTENT\] and they had suggested it Review Source MP Matt P. General Manager Hospitality Used the software for: 1-2 years ### "ASF- several issues " June 14, 2022 3.0 Pros DEcent job of tracking memberships and day passes Cons Lots of issue with past due balances and late fees. Members able to come in when account has been cancelled. No way to personalize for what we need Review Source Response from ASF Payment Solutions June 21, 2022 Thank you for your review Matt. These are great points and we'll share with our development team. SS Shane S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Shane S" June 14, 2022 5.0 Overall experience with ASF has been good no complaints Pros Product is easy to use and very easy to explain to others Cons The software i haven’t had any complaints or issues Review Source Response from ASF Payment Solutions July 6, 2022 Thank you for your review, Shane! We appreciate your feedback. DM David M. Regional Fitness Director Health, Wellness and Fitness Used the software for: 6-12 months ### "ASF Review" June 14, 2022 4.0 Not bad, could be more user friendly Pros membership sign was easy to use and teach employees Cons A little clunky, I have multiple locations would be nice to see all the locations in one report as opposed to clicking on each location, making my own spreadsheet to see where each on is at. For instance for revenue or trainer commission detail. Be able to see how all the locations at once as opposed to clicking on each on individually Review Source Response from ASF Payment Solutions June 24, 2022 Thank you for your review, David. KH Kesia H. Gym rep Health, Wellness and Fitness Used the software for: 2+ years ### "Great software! " June 28, 2022 5.0 Pros Super easy to use, very efficient! Lots of options Cons Nothing to report at this time, satisfied Review Source Response from ASF Payment Solutions July 21, 2022 Thank you for your kind words, Kesia. KR Kenneth R. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Ken's Review" June 23, 2022 4.0 Good Pros Ease of use, systematic approach, specific customer targeting Cons Tracking exact distribution of allocations Reason for choosing ASF Payment Solutions Versatility Review Source DJ Daniel J. owner Arts and Crafts Used the software for: 2+ years ### "kuk sool won of crossway korean traditional martial arts" July 6, 2022 5.0 payment days sometimes are advantageous and causes problems Pros very easy to use great graphics, easy to understand Cons the new software was complicated at first Reason for choosing ASF Payment Solutions very good customer service Review Source Response from ASF Payment Solutions July 14, 2022 Thank you for your kind words, Daniel. We appreciate your feedback. 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