# LogMeIn Rescue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LogMeIn Rescue the right Remote Support solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews --- LogMeIn Rescue 4.6 (163) [View alternatives](https://www.capterra.com/p/161344/LogMeIn-Rescue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Reviews of LogMeIn Rescue Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews AM Andrea M Vice President, Instructional Design ServicesE-Learning, 11 - 50 employeesUsed the software for: 1-2 years. “We stayed with LogMeIn Rescue because it was quick, easy to navigate, and provided a reliable connection to our client's computers.“ July 8, 2025 PR Pushkar R Desktop Support EngineerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “file sharing is take to much time & some time remote is auto disconnected“ November 5, 2022 MN Mihai N Project ManagerAirlines/Aviation, 51 - 200 employeesUsed the software for: More than 2 years. “The user accounts are easy to create and we can support he customers quite easy.“ September 10, 2025 JJ Julie J Telecom Lead EngineerHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Some users have a hard time figuring out the download of the software and then approving access, makes it a little more“ June 29, 2021 MG Michael G PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Ease of setup and intuitive interface for admin and client“ September 10, 2024 Joshua R OneSupport Lead TechnicianTelecommunications, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Another thing is that I dont particularly care for how easy it is for scam companies to get a license to use this.“ November 11, 2021 AA Amit A Senior Procurement SpecialistHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “ogMeIn Rescue is well suited in enterprises that require 24/7 user functionality.“ February 8, 2024 Ryan P Supervisor of Cadet EngagementAirlines/Aviation, 2 - 10 employeesUsed the software for: Less than 6 months. “I don't like that the client has to download an applet in order to benefit from the service.“ April 9, 2020 ## Showing most helpful reviews Showing 1-25 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carman A. Major Incident Manager Information Technology and Services Used the software for: 1-2 years ### "LogMeIn Is a wonderful option for remote repairs" July 23, 2021 4.0 LogMeIn Rescue is how we support our clients and end users all over the world. It is a really well made option for remote repairs. Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country. Overall, it is a very handy piece of software that I will use over and over again if given the chance. Pros I like that it allows me to take over an end user's computer with almost complete access. There does not appear to be any feature on the user's computer that I cannot access (outside of administrator access needed on site). This is very handy and allows me to do my job easier. Cons Certain optional screen sharing features would be nice, like being able to choose a specific window or screen. And easier sign in and access granting would be nice. It takes a few steps to get into a user's computer. Review Source MN Mihai N. Project Manager Airlines/Aviation Used the software for: 2+ years ### "Good Product for Remote Support" September 10, 2025 4.0 Overall experience with LogMeIn Rescue is good, especially that I have been using the product for more the 10 years. I am personally a big fan of LogMeIn. Pros I am using LogMeIn products for over 10 years and I find it a great tool. I like the simplicity of it and the fact that I am already used to the tool. The user accounts are easy to create and we can support he customers quite easy. The remote access function is working flowless, like always. Cons I have used LogMeIn for years now, and I have great experience with it. What I like the least right now is the pricing for the enterprise solution. The value for money is not quite there, especially compared to other products on the market. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing LogMeIn Rescue Quality, Security, Easy of deployment, Customer Experience, Already a lot of experience with the product, Web Session Support direct from the Browser ... Review Source BD Brett D. CEO Information Technology and Services Used the software for: 2+ years ### "May 2022 Update Broke this Product" May 19, 2022 2.0 Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI. Pros Reliable - unattended access - ease of use with client Cons Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers. Review Source AM Andrea M. Vice President, Instructional Design Services E-Learning Used the software for: 1-2 years ### "A Reliable Tool for Remotely Connecting to Another Computer or Device" July 8, 2025 5.0 We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products. It made sense to add another product to that account rather than go with an untested vendor. We stayed with LogMeIn Rescue because it was quick, easy to navigate, and provided a reliable connection to our client's computers. Pros I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues. Cons There wasn't much not to like about LogMeIn Rescue. If there was anything, it was that the price was just a bit higher than I would have liked as we operated a very small Help Desk. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing LogMeIn Rescue All of the products had similar features. We choose LogMeIn Rescue because it was an additional offering from a vendor we already used and were comfortable with. Review Source BW Bryan W. IT Manager Accounting Used the software for: 2+ years ### "LogMeIn Rescue - Essential Support Software" November 23, 2019 5.0 Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend. Pros In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers. Cons It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[UltraVNC](https://www.capterra.com/p/194009/UltraVNC/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing LogMeIn Rescue When deciding between products, I chose to go for the support software with the best user experience. I did not want the user on the other side of the connection to have to complete too many steps. In my opinion, Rescue was the best option. Review Source EP Eli P. Centralized ServicesM anager Information Technology and Services Used the software for: 2+ years ### "Great Product, But a Bit oo Expensive" July 14, 2019 5.0 Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out. Pros Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically. Cons The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[Take Control](https://www.capterra.com/p/242258/Take-Control/) Reason for choosing LogMeIn Rescue Logmein just works reliably. When I need to be confident that I don't lose my connection, I use Logmein. Review Source TK Teunis K. General Manager Information Technology and Services Used the software for: 1-2 years ### "LogmeIn Rescue is a nice tool to have." December 2, 2021 4.0 This is a great tool for any IT Professional that will be supporting customers remotely. Pros It works well especially with customers that do not have good computer skills. Cons This software takes effort and time to setup properly. It can be confusing for an end user to adapt. Reason for choosing LogMeIn Rescue Security and unattended access. Switched from [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Better support from LogmeIn and worked for my company. Review Source SI Steve I. Technical Director Computer Software Used the software for: 2+ years ### "Good (not great) but pricey." October 2, 2024 4.0 I have used LogMeIn Rescue for years as it was the software that one of our suppliers used. It worked well and was always easy to use. Pros Lots of remote software features Integration with FreshDesk Unattended Access included Cons Price No mobile phone support (android/iphone) Review Source Joshua R. OneSupport Lead Technician Telecommunications Used the software for: 2+ years ### "Rescue is Great for Remote Support for PCs and some Mobiles" November 11, 2021 5.0 Overall experience has been wonderful. It does what it needs for us but could use some new features and device/OS support. Pros I like how easy it is to get connected to a customer to start working on their issue. Unattended access/rebooting is also a handy feature so the customer doesn't have to be at their desk the entire time. Cons Needs more frequent updates with new features & fixes. It also needs a technician console for Linux. Another thing is that I dont particularly care for how easy it is for scam companies to get a license to use this. It makes us have to reassure the customer that we're not scammers and have their best interests in mind when it comes to solving their problems. When dealing with customers who were just scammed, we don't have an alternative software to use. Review Source Sergey M. Manager, Technology Infrastructure and Compliance Hospitality Used the software for: 2+ years ### "Remote support at your finger tips" July 12, 2018 5.0 Pros I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future. Cons Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application. Review Source AO Austin O. IT Support Engineer Construction Used the software for: 1-2 years ### "Great Remote Tool" January 27, 2025 5.0 Great tool in supporting out workers we have accross the country. Pros Always a reliable tool. Can't think of any issues we have had! Cons Nothing. Has always worked and never had any issues with it. Review Source SM Serhii M. Service Desk Analyst Information Technology and Services Used the software for: 2+ years ### "LogMeIn Rescue - one of the simplest and greatest remote session product" January 28, 2022 5.0 Overall I enjoyed working with this application, compare to Teamviewer or Boomgar I would definitely choose LogMeIn Rescue due to its price, user-friendly interface, and tons of features that work the way they should. Pros I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Android version worked the same way as PC one, with all the features, similar interface, and so on. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that. Cons Missing the IOS application back in the days, not sure if it changed now. Sometimes the sessions were dropping and reconnecting, not often, but may happen. It has fewer features if you are using Apple devices compared to Windows. Review Source VR Verified Reviewer Service Desk Specialist Information Technology and Services Used the software for: 2+ years ### "One of the best remote take-over tools out there!" May 8, 2019 4.0 I have used LogMeIn Rescue for several years on a daily basis and have yet to come across a remote take-over tool that is as user friendly as this one. The learning curve is quite low, which makes it a great tool for most Service Desk environments! The lay-out is very clear and easy to understand and use and security-wise it's one of the most secure tools. I have worked with some European countries that have quite extensive checklists regarding security and LogMeIn Rescue was able to tick every box. Having done some comparison research for a recent project we were running, I can honestly say LogMeIn Rescue is one of the (if not THE) best back-for-your-buck remote take-over tools out there. Their reporting function could be improved/upgraded, but I won't even rate this against the tool as, in my experience, this is on the lower side of requirements for any remote take-over tool. I highly recommend LogMeIn Rescue to anyone looking for a great remote take-over tool. I can honestly say you can't go wrong and will not be disappointed! Pros The lay-out of the tool is very clear and user friendly. Cons Reporting function could use some improvement. Review Source VR Verified Reviewer Technical Consultant Used the software for: 2+ years ### "Simple direct tool for clients to connect with." July 12, 2018 5.0 We were able to create a custom domain that links to our clients and initiates a session. The only issue that we run into is when the user does not accept the access prompts that appear. Outside of the connection issue at times this is a great product. They are regularly adding features that are needed and improving on the ones that are already there. Pros I like that it's simple for a user to connect to us from an e-mailed link. They open the page follow the directions and then we are connected. Cons When the app doesn't connect, it doesn't connect. The support team is slow to respond to these types of requests, and the fix is usually something unrelated that doesn't help. Review Source VR Verified Reviewer Tchnician Computer Software Used the software for: 2+ years ### "EXCELLENT SERVICE EVER" May 3, 2019 5.0 If you are work in Big company and you have lots of customers then LogMeIn is the best software for the access your customer's computer screen. You can access 10 remotes at the same time on 1 console. I can handle all the customers at the same time. Pros The LogMeIn rescue is the best remote screen sharing software. I work in Digiteck we all use LogMeIn console for remote access. Good Speed. With lots of extra features. Calling Card, Session hold, etc Cons Nothing, I use this software for the last 3 years. I don't think so i have any problem in 3 years. It's easy to access. Review Source VR Verified Reviewer Director Of Customer Success Computer Software Used the software for: 1-2 years ### "Reliable, instant screenshare tool" March 16, 2019 4.0 Pros We've tried other screenshare tools on the market but LogMeIn Rescue was the best product that offered fast and easy-to-use screenshares. Many of the customers our Support Team works with are technically challenged. LogMeIn Rescue has helped provide a solution to a major issue we had regarding setting up screenshares with users who don't even know how to turn on the computer sometimes. Cons Pricing is a little steep, but you get what you pay for. It's a good product and you will pay more for it. Review Source KK Kenneth K. IT Information Technology and Services Used the software for: 2+ years ### "Remote Support has never been easier" October 8, 2021 5.0 Logmein is great and my users are very comfortable with this software Pros Very simple to use and easy telling my employee to go to the site as i generate a code for them. It offers ease of access for me as an admin to assist our users remotely especially during the pandemic. Cons Occasionally my admin rights do not work as i am using the software but overall its been a good experience Review Source VR Verified Reviewer Senior LGR Information Technology and Services Used the software for: 2+ years ### "Sharing Screen is easy with LogMeIn Rescue" May 19, 2019 4.0 Pros With the help of internet i can share computer screens and can do work on the LogMeIn Rescue Enabled computer. Easy to install. Marker is available. Eraser is there to remove marked content on the screen. Cons Software is not optimised ang is a bit slow. Review Source VR Verified Reviewer Quality Analyst Information Technology and Services Used the software for: 1-2 years ### "LogMeIn Rescue Review " May 21, 2019 5.0 This is a good tool for remote troubleshooting of PC issues Pros I use it daily in troubleshooting PC related issues remotely, it has alot of good features which make remote troubleshooting smooth Cons Sometimes it gets blocked by PC firewalls and this requires making some changes to the PC settings, which can be difficult if the company does not give its employees admin access over their PCs Review Source VR Verified Reviewer Help Desk II Education Management Used the software for: 2+ years ### "Great Way To Help On Campus Users On The Fly" March 21, 2019 5.0 Pros We could use one feature of this software to view the desktop of the user in question. Cons Some users were not comfortable having me log into their desktop. Review Source VR Verified Reviewer Sales Associate Retail Used the software for: 1-2 years ### "Great Remote Support Tool" February 13, 2019 5.0 Overall the experience with LogMeIn Rescue was positive. Couldn't be more positive. I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product. Pros Never failed. Never dealt with any issues having users install the client and never had any issues connecting. I came from a open source VNC tool which had all sorts of difficulty and quirks. LogMeIn Rescue was a huge upgrade and made everyone's lives easier. It also had another feature called Rescue lens where a user could use their smartphone camera to show you what they are looking at. I never used that feature, but other technicians I worked with had. Cons Nothing. It always worked. I never had an issue. Review Source VR Verified Reviewer Support Technician Insurance Used the software for: 2+ years ### "LogMeIn Rescue is a quick efficient tool for remoting onto users computers." July 10, 2018 4.0 Overall I enjoy this software and it does a great job at being lightweight so it rarely has lagged. Pros Rarely has any lag in my experience. Allows you to run scripts from the console. Love the system info it provides. The file manager works wonderfully when doing large file transfers. Cons I haven't found an easy way to share scripts with other techs that use it. I have had issues dialing in the actions to run and would like to see more improvements in this regard. Review Source VR Verified Reviewer Owner Computer Networking Used the software for: 2+ years ### "LogMeIn Makes it Easy" March 14, 2020 5.0 LogMeIn helped us take a big step forward with remote customer support. Customers love it because it allows us to solve most of their tech problems without ever having to enter their premises. We love it because it saves us a lot of time on the road. Pros LogMeIn is probably the easiest remote support software I have ever used. Setup is quick and easy for both, the client in need of support and the support tech. Connections are solid and trouble-free, giving us the opportunity to provide support without tedious and annoying interruptions from glitches. And the fact that it works across multiple platforms is a bonus. Highly recommend this software! Cons We really found nothing that we would consider a con. Everything about the software was easy, and it did exactly what it was intended to do, free of problems and frustration. Review Source DT Danika T. Event Specialist Events Services Used the software for: 2+ years ### "Love this product!" July 17, 2021 5.0 I have really benefitted from the remote service that IT can provide me no matter where I am in the world. Pros This product is very easy to use and allows the layman to connect with IT support to solve issues in an efficient method. Cons I don't know what other features I would find useful but I'm sure I'd love whatever they offer initially. But the basic functionality is such a lifesaver that I'm very pleased with the product. Review Source RG Rich G. RVP Financial Services Used the software for: 2+ years ### "Super " December 16, 2022 5.0 Pros More often than not, I have gotten stuck & then had the benefit of someone to help remotely solve the issue Cons Haven't found anything I don't like, so I'll keep using it. If I do find something to critique, I'll edit my review. Review Source Similar Products Featured