# Broadly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Broadly the right Review Management solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161326/Broadly-Reviews/reviews --- Broadly 4.8 (336) [View alternatives](https://www.capterra.com/p/161326/Broadly-Reviews/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Broadly Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews JS Jennifer S General Manager Construction, 11 - 50 employeesUsed the software for: More than 2 years. “The product itself has allowed for honest communication with out customers so we can look at both where we excel and need to improve!“ March 31, 2023 pg pat g ownerEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me..“ May 17, 2025 KH Kristen H Admin. & A/R ManagerEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program.“ March 31, 2023 KH Kristen H Admin. & A/R ManagerEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. “ March 31, 2023 RC Robert C PresidentConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to better understand if our processes are working. “ November 3, 2022 CS Clay S OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The automated follow ups are annoying to clients and cannot be turned off without manually doing so for every client. “ March 31, 2023 CK Carmella K Office ManagerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “I love being able to respond to customers directly, book appointments, send review notifications and respond to reviews, which immediately post to our Google Business page.“ October 25, 2022 Kelly Michael S Marketing ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up.“ November 4, 2022 ## Showing most helpful reviews Showing 1-25 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jackie H. Owner Farming Used the software for: 2+ years ### "Great for driving reviews!" October 25, 2022 4.0 Overall very good. They are responsive to problems when I have one and (try to) work with my business software management program on integration glitches. Pros The ease it provides the customer to leave us a good review - and the way it "redirects" an occasional negative experience so that we can address it. Cons The delivery of the website "chat bot" messages, the website "Contact Us" form or email via the website, and "text messages" that come from I dont know where - all coming in via the Broadly app. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Jackie! We appreciate your feedback and are happy your business has benefited from review tools! Keep up the great work! SR Shawna R. HR Manager Legal Services Used the software for: 2+ years ### "Broadly Review Services" October 25, 2022 5.0 Our experience with Broadly has been very well. We've obtained so many reviews to our business' that are positive. We're been able to have more direct communication with our clients via text. Pros I like that this software can automatically send out the review requests and catch negative experiences, so they can be handled behind the scenes. I like most that we can use the software to text with out clients, and have multiple ways of communicating. I like that we can get google leads with the broadly app, so people can message us directly and help gain business. Cons We chose to turn the live chat off of our website, for it slowed down our website speed. Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear. I wish we were able to hold templates in the app to just add onto chats, for we will use the service to remind clients about appointments, or hearings, etc. It would be easier to be able to save templates. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) We stopped using Birdeye service before choosing broadly, but it did not have as many features as broadly, along with the customer service help. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Shawna! We appreciate your feedback and are happy your business has benefited from our inbox and review tools! & Thank you for your insight regarding web chat and picture quality, I'll be sure to relay this info to our development team. Keep up the great work! pG pat G. owner Events Services Used the software for: Less than 6 months ### "They will not cancel my account" May 17, 2025 1.0 Horrible experience. I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.. I tell her PLEASE Cancel my account then they tried taking money out again today. Pros They would never call me back about my account just kept trying to take money on my credit card. Cons I finally cancelled for them to CONTINUE trying to charge my card again as of today. Review Source BP Brad P. Owner Individual & Family Services Used the software for: 2+ years ### "The best thing you could ever do for your business" October 31, 2022 5.0 Pros The Broadly software makes customer experience management and review generation surprisingly easy. I challenge every new employee on their first day at my company to try and leave us a review and more than 80% of my employees simply can't do it without help. Broadly has made leaving a review incredibly easy while also creating a 1 stop shop for managing all of our interactive social media platforms. Cons Using the software for multiple entities can be a bit frustrating at first, but Broadly has improved their app leaps and bounds already, and I know there is even more ease of use to come! Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Neighborly's influence, better pricing, but most importantly: integration with Smartware Review Source Response from Broadly November 2, 2022 Thank you so much for being a Broadly customer, Brad! We appreciate your feedback and are happy your business has benefited from our review tools! And thank you for your insight regarding multi-locations, I'll be sure to relay this info to our team. Keep up the great work! CC Carol C. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Product and Service" November 1, 2022 5.0 Pros We have been using Broadly and we love the way we get our office reviews. It is simple, clear and is well set up. Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight into how we are doing. I also love the fact that we can get reviews on several platforms. Cons What we like least is the fact that it is only for reviews. It is not a reminder system for the patients that they have upcoming appointments. It also would be nice if it would integrate to Eaglesoft and let the patient schedule their appointments on our open spaces. Alternatives considered [Lighthouse](https://www.capterra.com/p/157963/Lighthouse/) Reason for choosing Broadly We chose both but Lighthouse has the additional features that you don't. Review Source Response from Broadly November 2, 2022 Thank you so much for being a Broadly customer, Carol! We appreciate your feedback and are happy your business has benefited from our review tools! We would love to provide you with support in setting up some of our other tools, including appointment reminders! Please feel free to connect directly with your CSM or email us @ support@broadly.com to get started. Keep up the great work! DS Daniel S. Owner Construction Used the software for: 2+ years ### "Great product to help you get noticed locally!" November 3, 2022 5.0 Great platform to help increase reviews and answer reviews on multiple platforms. Pros Easy to use and most of your social platforms are all in one place so you don’t have to give an internal employees/marketing company access to multiple platforms. Cons Yelp is pointless IMO to have in the platform because you can’t ask customers for reviews. Yelp will eventually take down all reviews that have come from Broadly because it goes against their rules. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Automated text go out to customers after job is completed in Service Titan. Review Source Response from Broadly November 4, 2022 Thank you so much for being a Broadly customer, Daniel! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding Yelp, I'll be sure to relay this info to our team. Keep up the great work! GO Gertie O. CEO Marketing and Advertising Used the software for: 2+ years ### "Broadly has removed "Dealing with Bad Reviews" from my Task List" October 25, 2022 5.0 In the pet industry, reputation management is crucial. Getting the wagging tails on record is important, and with Broadly--it's easy! Pros Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers. The happy customers far outweigh the sad, so now our reviews have a more accurate representation of our customer experience. Cons We weren't sure if it was going to work well at the beginning! Switched from [Signpost](https://www.capterra.com/p/157887/Mia/) Signpost was not getting the results, because it was not integrating with our up-to-date customer list. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Gertie! We appreciate your feedback and are happy your business has benefited from our review tools! Keep up the great work! MG Melissa G. CRO Internet Used the software for: 2+ years ### "Best Tool for Reputation and Review Management " March 19, 2023 5.0 Love it. I recommend it all the time for companies that need score improvements. Pros I love that it gives the opportunity to ask the customer how was their experience and based on their answers if it is favorable it will request a Google review. It has been a huge difference maker for our Google scores Cons ….I don’t have any dislikes ……,,,,I don’t use all the features but will look into more Alternatives considered [Birdview](https://www.capterra.com/p/232375/Birdview/) Reason for choosing Broadly IThe data and reviews are ours and stay with us even if we for some reason decided would make it stay with them. Review Source PA Paul A. Owner Construction Used the software for: 2+ years ### "Horrible stay away" September 17, 2021 1.0 Horrible customer service was not there and my client or account suscess manage was very hard to get a hold of and It seemed like they were not checking to see what they were doing on there end was working Pros It was nice that there was a product that could send reviews. Cons Horrible customer service not dedicated to clinet success we already signed up for another product that is broadly competitor and already seen huge improvement Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Broadly Broadly at the time was a lower cost and seemed more client focused. Review Source RF Ryan F. COO Construction Used the software for: 6-12 months ### "Easy google-based platform to request, and respond to reviews" March 31, 2023 5.0 Great. It has really helped us engage with our customers and improve our online reputation. Pros So easy that new team members don't need significant training to jump right on board and begin using and providing value. Cons The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill). Alternatives considered [NiceJob](https://www.capterra.com/p/142037/NiceJob/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Broadly It fit our needs perfectly. We didn't need all the extra fluff because we already use a CRM system. Review Source AG Aileen G. Owner Veterinary Used the software for: 2+ years ### "Could not run our business without it" March 17, 2023 5.0 Anytime we have had to contact Broadly support we have had only good experience. Pros Allowing clients to contact us outside of business hours, sending photos, and asking for reviews are features we use 24/7/365. Cons I wish the auto reply message could be customized with our info. Reason for choosing Broadly Didn’t consider any. Review Source LE Lauren E. General Manager Hospitality Used the software for: 2+ years ### "No business should be without Broadly" November 7, 2022 5.0 Broadly allows you to capture tons of reviews without having to add any manpower. Pros Broadly makes capturing reviews a simple and painless process. It is just the right customer contact without being overburdensome. As a business, being notified immediately of a negative review could be imperative to salvaging a client relationship and Broadly enables us to do that. The dashboard is easy to navigate and the reviews are captured by the system in the background without us (the user) having to do anything extra. Cons I cannot think of anything about the software functionality that I would change. Review Source Response from Broadly November 9, 2022 Thank you so much for being a Broadly customer, Lauren! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! JM Joe M. Owner Automotive Used the software for: 2+ years ### "Building our business" November 7, 2022 5.0 It has helped us grow our presence and acquire new customers at a rate we never knew possible. Pros Broadly has been a vital part of our marketing mix and has garnished us feedback that others can use in their search for a provider. Cons I wish I had more time to utilize all of the features. Reason for choosing Broadly The rep that gave our seminar, \[SENSITIVE CONTENT\] conveyed the proper message and helped us understand its impact. Review Source Response from Broadly November 9, 2022 Thank you so much for being a Broadly customer, Joe! We appreciate your feedback and are happy your business has benefited from our tools! And we would love to provide you with support in setting up some of our other features! Please feel free to connect directly with your CSM or email us @ support@broadly.com. Keep up the great work! AH Andy H. Store manager Automotive Used the software for: 2+ years ### "Awesome product and service" November 3, 2022 5.0 Pros Easy to use. Will Increase online reviews in no time at all. Cons Have not found anything that we don't like this is a great product Review Source Response from Broadly November 4, 2022 Thank you so much for being a Broadly customer, Andy! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! LF Leslie F. Owner Veterinary Used the software for: 1-2 years ### "Increase your online visibility!! " October 25, 2022 5.0 The main benefits for our company have been increased five star reviews and being able to chat with potential new customers! Pros Broadly offers an opportunity for you to seamlessly chat with new or existing customers. Additionally, the number of reviews and five star reviews have tripled thanks to the use of Broadly. Cons Getting my staff to use Broadly has been difficult. It would be nice to have the Broadly team assign an administrator to work with other mangers to instill confidence in their usage. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Leslie! We appreciate your feedback and are happy your business has benefited from our inbox and review tools! & Thank you for your insight regarding the onboarding process for staff, I'll be sure to relay this info to our team. Keep up the great work! MP Michael P. Owner Law Practice Used the software for: 2+ years ### "Broadly Works!" October 25, 2022 5.0 Has really helped us get more reviews. Pros Texting in real time with clients is really helpful and being able to easily send a request for a review when they agree to do a review helps to actually get the reviews. Cons It's kind of pricey. More that double the text only product I used in the past. Reason for choosing Broadly See above Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Michael! We appreciate your feedback and are happy your business has benefited from our review tools! Thank you for your pricing, I'll be sure to relay this info to our team. Keep up the great work! HS Hailey S. Founder Veterinary Used the software for: 1-2 years ### "Avoid Broadly" September 21, 2020 5.0 I widely promoted this software with peers and consulting clients in the service industry until this experience, which is so frustrating. I'm leaving the service disappointed with their support of clients during the Covid crisis, I was hoping to continue using it now that business is resuming and it's so disappointing to find businesses not do their part in supporting the small business community trying to stay afloat during this challenging time. It's ironic that a company based on soliciting quality reviews is so bad at customer service. Pros Overall Broadly was easy to use for my staff and a friendly interface for our clients to use. Cons I just had a 2 week battle with Broadly over their billing during the COVID crisis. I terminated services by phone in March of 2020 when everything took a plunge and re-started services this month. When I re-started services, they back dated my payment for the months of April-August when I had suspended services and wasn't using them. They charged me $2000 for months I didn't use the service and refused to issue a refund. There was no usage history during the months in question, so I wasn't attempting to run a scam or anything of the sort, I just wanted to reduce operating costs when business was non-existent. I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge with Visa and terminating service. They offered me a $500 refund instead of apply the payment for months I was changed when I didn't use the service to future months to keep me as a client. I just canceled my subscription with the service as it's not included with my software fees. Review Source AM Allie M. Project coordinator Consumer Services Used the software for: 2+ years ### "Easy Review Building " November 3, 2022 5.0 Pros I use Broadly primarily to prompt clients to complete reviews and for the texting feature. It integrates easily with our CRM program so customers are automatically asked if they would recommend our business and if so to write a review. Our rating has increased dramatically, as well as our team's morale. If you don't want to send a request to an individual, there is an option to opt out as well. The texting feature allows us to text customers for easy convenience. Cons It is confusing how it's determined what sites the reviews are posted to. Review Source Response from Broadly November 4, 2022 Thank you so much for being a Broadly customer, Allie! We appreciate your feedback and are happy your business has benefited from our tools! We would love to provide you with support in explaining how our app determines which review site. Please feel free to connect directly with your CSM or email us @ support@broadly.com. Keep up the great work! TT Troy T. Owner / CEO Real Estate Used the software for: 2+ years ### "Has helped us to grow " October 25, 2022 5.0 I love you guys and what you have done to help us grow our reviews Pros I like using Broadly for our reputation managment , it keeps us in the loop and keeps us in front of our clients tell we get the review, It has also helped us to be more on top of our unhappy campers to resovle issues before they get out of hand... I would tell you that with Brodly we have doubeled or even trippeled our reviews... Cons I wish the dash board was more user freindly and that I could also get the dashboard on my phone Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Troy! We appreciate your feedback and are happy your business has benefited from our reputation management tools! & Thank you for your insight on the dashboard, I'll be sure to relay this info to our team. Keep up the great work! SE Salma E. I am the administrator Apparel & Fashion Used the software for: 2+ years ### "Broadly the best site " October 11, 2023 5.0 Thanks to this site, commercial transactions have become easy and simple, and there is no difficulty in using the site Pros I like this site very much because it is easy to use and thanks to it, dealing with business operations has become easy Cons Great site with no errors and no problem Review Source TR Tegan R. Attorney Law Practice Used the software for: 1-2 years ### "Not practical for all law practices " November 1, 2022 4.0 costs too much for the limited features we use it for. Pros Our law firm does not have access to all of the broadly features, yet we pay the same price. It would be better if we could send out mass emails from different lists each time and if we could delay text messages (to be sent to our clients at an appropriate time based on their time zone). Cons Poor customer service. We would request help and not hear back for a long time (or until we followed up). We were not able to use the payment function. The bulk emails were not useful to us either, because you could only use your current contacts and not change the people who are to receive the emails base don different lists. Review Source Response from Broadly November 2, 2022 Thank you so much for being a Broadly customer, Tegan! We appreciate your feedback and are happy your business has benefited from our tools! We're sorry to hear about your experience and would love to help resolve it with you! Please feel free to connect directly with your CSM or email us @ support@broadly.com. Keep up the great work! CK Chris K. Spa Service Manager Retail Used the software for: 2+ years ### "Amazing!!!" November 3, 2022 5.0 Broadly has helped us expand our review base across all platforms. Also allows another way to contact customers and stay up to date with their needs. Pros I love how Broadly allows us to get many more reviews to help us grow our business. The feedback has been amazing, wish we had signed up sooner. Cons Love it just the way that it is. We use it daily. Review Source Response from Broadly November 4, 2022 Thank you so much for being a Broadly customer, Chris! We appreciate your feedback and are happy your business has benefited from our review tools! Keep up the great work! TC Trent C. Owner Automotive Used the software for: 2+ years ### "Broadly has helped us add several hundred reviews during our period with them. " October 25, 2022 5.0 Very happy overall with Broadly and this program Pros It is easy to use and communicate through. Cons I wish we it had a feature that integrated with our shop management and recommendations for clients and cars. Reason for choosing Broadly Recommendations from other BIMRS members, a group we have been in for 22 years and trust. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Trent! We appreciate your feedback and are happy your business has benefited from our review and inbox tools! & Thank you for your insight regarding integrations, I'll be sure to relay this info to our team. Keep up the great work! DT Denise T. Owner Construction Used the software for: 2+ years ### "Important " November 4, 2022 5.0 I find it very helpful Pros It gives full details from a customer perspective. Cons I don’t have any cons maybe just wish it would ask the customers why a 8 and not a 10 and why so critical after all we are human too Reason for choosing Broadly It was a product out sister companies were beginning to use and like the results Review Source Response from Broadly November 9, 2022 Thank you so much for being a Broadly customer, Denise! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding follow-up questions, I'll be sure to relay this info to our team. Keep up the great work! SW Sarah W. Owner Facilities Services Used the software for: 2+ years ### "Broadly Voted #1 by Window Genie for a Reason" October 25, 2022 5.0 Pros Easy way to manage and respond to reviews. Requests are effortless and have really improved our online presence. Cons There was a change earlier this year where the review request was sent when the job is completed not closed. It used to be sent when the job was closed. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Sarah! We appreciate your feedback and are happy your business has benefited from our review tools! We would love to provide you with support in seeing if we could reset that trigger for you so requests are sent when a job is closed. Please feel free to connect directly with your CSM or email us @ support@broadly.com. Keep up the great work! 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