# Broadly Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Broadly Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/161326/Broadly-Reviews --- # Broadly Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Broadly ## What is Broadly? Collect and manage reviews and build a strong online reputation that helps you stand out in your area. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with automated web chat, streamlined text and email communication, templated messages, flexible mobile payment options & more. Broadly makes it easy for customers to find you, work with you, and rave about you. ## What is Broadly used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Overall rating Based on 336 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price $249 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Broadly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://broadly.com&name=Broadly) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Broadly 4.8 (336) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $249 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (336) Ease Of Use 4.6 (10,408) Value For Money 4.6 (300) Value For Money 4.6 (6,450) Customer Service 4.7 (299) Customer Service 4.7 (5,757) ## Broadly alternatives [4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/161326/Broadly-Reviews/alternatives/) ## Who uses Broadly? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Review Request 4.8 (124) 71.77% of 124 reviewers that rated this feature as important or highly important With automated review requests, you get a streamlined way to prompt customers for feedback, boosting your Google presence and credibility. Reviewers appreciate how it increases review volume, integrates with existing software, and makes the process effortless for both staff and customers. Negative Feedback Management 4.7 (119) 60.50% of 119 reviewers that rated this feature as important or highly important Broadly offers immediate alerts for negative feedback, letting you respond quickly and resolve issues before they escalate. Some reviewers find it valuable for retaining customers, improving reputation, and making necessary changes, though a few mention limited experience with negative feedback. Review Monitoring 4.7 (111) 59.46% of 111 reviewers that rated this feature as important or highly important It gives you a centralized dashboard to track reviews across platforms, helping you respond promptly and identify areas for improvement. Reviewers appreciate timely notifications and easy access, though some mention occasional delays and redundancy with notifications from review sites. Response Management 4.7 (99) 48.48% of 99 reviewers that rated this feature as important or highly important With this aspect, you can reply to customer reviews directly and promptly from one platform, improving satisfaction and communication. Users think it simplifies responding across channels, provides helpful reminders, and enhances professionalism, though some wish it worked with more review platforms. Feedback Management 4.7 (90) 54.44% of 90 reviewers that rated this feature as important or highly important This capability helps you gather and address customer feedback efficiently, improving service and satisfaction. Reviewers indicate it enables quick issue resolution, provides actionable insights, and consolidates feedback, though some wish for more written reviews instead of just ratings. Review Notification 4.8 (84) 53.57% of 84 reviewers that rated this feature as important or highly important Notifies a business when a review is left Broadly 35 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy Manage, store and organize emails within the system or via third-party apps This capability helps you gather and address customer feedback efficiently, improving service and satisfaction. Reviewers indicate it enables quick issue resolution, provides actionable insights, and consolidates feedback, though some wish for more written reviews instead of just ratings. Track interaction history by documenting conversations for contacts Clients can submit payments via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple locations Broadly offers immediate alerts for negative feedback, letting you respond quickly and resolve issues before they escalate. Some reviewers find it valuable for retaining customers, improving reputation, and making necessary changes, though a few mention limited experience with negative feedback. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Ratings/Reviews Engage in direct, instant messaging with consumers Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data With this aspect, you can reply to customer reviews directly and promptly from one platform, improving satisfaction and communication. Users think it simplifies responding across channels, provides helpful reminders, and enhances professionalism, though some wish it worked with more review platforms. It gives you a centralized dashboard to track reviews across platforms, helping you respond promptly and identify areas for improvement. Reviewers appreciate timely notifications and easy access, though some mention occasional delays and redundancy with notifications from review sites. Notifies a business when a review is left With automated review requests, you get a streamlined way to prompt customers for feedback, boosting your Google presence and credibility. Reviewers appreciate how it increases review volume, integrates with existing software, and makes the process effortless for both staff and customers. Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Send messages via SMS Allows businesses to share their videos on social media. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.7 (336) 4.7 Based on 336 reviews ## Pricing Value for money 4.6 (300) Free Trial Free Version Basic $249.00 Per Month Value for money 4.6 (300) 4.6 Based on 300 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (299) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (299) 4.7 Based on 299 reviews ## User reviews Overall rating 4.8 Based on 336 reviews Filter by rating 5(280) 4(45) 3(7) 2(2) 1(2) Mentioned topic Sorted by most recent PG pat g. owner Events Services ### "They will not cancel my account" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 17, 2025 Horrible experience. I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.. I tell her PLEASE Cancel my account then they tried taking money out again today. Pros They would never call me back about my account just kept trying to take money on my credit card. Cons I finally cancelled for them to CONTINUE trying to charge my card again as of today. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Estelle E. Responsable de vente Apparel & Fashion ### "Plateforme d’expérience client " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 20, 2023 Pros En plus de ces meilleures qualités Broadly permet de gérer facilement les opérations commerciales. Le service client est confortable. Cons Honnêtement, je ne peux qu’apprécier ce logiciel mais la prise de main m’a été difficile au début. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SE Salma E. I am the administrator Apparel & Fashion ### "Broadly the best site " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2023 Thanks to this site, commercial transactions have become easy and simple, and there is no difficulty in using the site Pros I like this site very much because it is easy to use and thanks to it, dealing with business operations has become easy Cons Great site with no errors and no problem Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Emmanuel D. Gestionnaire Retail ### "Logiciel de Chat enligne " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 6, 2023 Pros Très intéressant dans l'ensemble avec ses multiples fonctionnalités et facile à utiliser avec pour générer plus de vente. J'adore et je le recommande Cons C'est très efficace et très simple mais mon soucis est que c'est dans tout les pays Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jackieann D. General Manager Animation ### "Broadly" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 3, 2023 Pros All the useful information I get out of it. Cons I with there were more ways to pick and choose what customers get the survey. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ James J. HVAC Manager Mechanical or Industrial Engineering ### "Great way to communicate with customers. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 3, 2023 Great product. Pros Easy to use and you can immediately request a review from a customer if they tell you they've had a great experience. I like that all team members can view communications that other team members had with customers, so there is visibility across the board. Cons The app on the phone sometimes will not open up, and that's very frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Skyler C. Residential Account Manager Consumer Services ### "We love Broadly!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2023 Pros Broadly makes it easier for our company to gain new leads and keep a constant contact with them. Cons I wish Broadly had a way to filter out spam. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Benjamin B. Store Manager Construction ### "Broadly Increases Stars" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 31, 2023 Pros We enjoy broadly. It has helped us to increase our ratings. Cons There isnt much I do not like about broadly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CE Christina E. Office manager Consumer Services ### "This was the best decision for our company. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2023 Pros The customer service , helpfulness, productivity Cons Nothing every thing runs smoothly nothing to complain about Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kristen H. Admin. & A/R Manager Environmental Services ### "Broadly Customer Portal Interface Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 31, 2023 Overall, my experience with BROADLY has been good. It is easy to use, and it is a great platform to be able to SMS/text message & email customers all in once place. Pros I really like the SMS/text & email features on BROADLY. It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message; it is quick, and easy. I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program. Cons I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. I do see there is an option to send customers invoices. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Popular comparisons [SurveyMonkey vs Broadly](https://www.capterra.com/compare/161326-253516/Broadly-Reviews-vs-SurveyMonkey)[Trustpilot vs Broadly](https://www.capterra.com/compare/161326-169618/Broadly-Reviews-vs-Trustpilot)[LiveAgent vs Broadly](https://www.capterra.com/compare/102188-161326/LiveAgent-vs-Broadly-Reviews)[Weave vs Broadly](https://www.capterra.com/compare/141842-161326/Weave-vs-Broadly-Reviews)[Jotform vs Broadly](https://www.capterra.com/compare/158456-161326/JotForm-4-0-vs-Broadly-Reviews)[Birdeye vs Broadly](https://www.capterra.com/compare/152997-161326/BirdEye-vs-Broadly-Reviews)[Typeform vs Broadly](https://www.capterra.com/compare/137289-161326/Typeform-vs-Broadly-Reviews) [Zendesk Suite vs Broadly](https://www.capterra.com/compare/161326-164283/Broadly-Reviews-vs-Zendesk)[Podium vs Broadly](https://www.capterra.com/compare/161326-164285/Broadly-Reviews-vs-Podium)[Freshdesk vs Broadly](https://www.capterra.com/compare/124981-161326/Freshdesk-vs-Broadly-Reviews)[Swell vs Broadly](https://www.capterra.com/compare/161326-172802/Broadly-Reviews-vs-Swell)[Zoho CRM vs Broadly](https://www.capterra.com/compare/155928-161326/Zoho-CRM-vs-Broadly-Reviews)[ReviewTrackers vs Broadly](https://www.capterra.com/compare/140801-161326/ReviewTrackers-vs-Broadly-Reviews)[XM for Customer Experience vs Broadly](https://www.capterra.com/compare/152924-161326/Customer-Frontlines-vs-Broadly-Reviews)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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