--- title: "Broadly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Broadly Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/161326/Broadly-Reviews/" page_type: "product" language: "en" --- # Broadly Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Broadly ## What is Broadly? Collect and manage reviews and build a strong online reputation that helps you stand out in your area. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with automated web chat, streamlined text and email communication, templated messages, flexible mobile payment options & more. Broadly makes it easy for customers to find you, work with you, and rave about you. ## What is Broadly used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 336 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price $249 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Broadly?[Manage this product listing](https://www.g2.com/products/broadly/claim_requests/new?auto=true) Rating Breakdown 4.8 +− Features4.7 Value for Money4.6 Ease of Use4.8 Customer Service4.7 Rating Breakdown 4.8 Features4.7 Value for Money4.6 Ease of Use4.8 Customer Service4.7 ## Broadly Reviewers Verdict Updated September 2026 AI summary - Broadly is well suited for small to mid-sized businesses aiming to improve customer interactions and manage online reviews efficiently. - Reviewers are positive about its easy-to-use messaging tools, centralized communication, and ability to increase review volume. - Teams find daily operations smoother by handling messages, feedback, and review requests from one place. - Buyers report negative points such as repetitive review requests, limited follow-up features, and occasional issues with software updates. - Broadly fits businesses focused on customer engagement and review growth, but may not meet needs for advanced automation or detailed platform controls. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Broadly 4.8 (336) VS. [4.6 (10,508)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $249 Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (336) Ease Of Use 4.6 (10,495) Value For Money 4.6 (300) Value For Money 4.4 (6,532) Customer Service 4.7 (299) Customer Service 4.3 (5,841) ## Broadly alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.7 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (3,475)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/161326/Broadly-Reviews/alternatives/) ## FAQs about Broadly Overview ### What problems does Broadly solve? Broadly solves inconsistent review collection, missed customer feedback, slow follow-up on unhappy clients, and fragmented messaging by automating review requests, routing negative feedback privately, and centralizing chat, text, and responses. Small businesses, office staff, service teams, and technicians benefit most when managing reputation, customer communication, and lead capture with limited time. Answer based on 304 reviews Overview ### Which roles and teams benefit most from Broadly? Broadly is most used by business owners, presidents, and CEOs who want stronger online reputation management and customer communication without adding manual work. Office managers, receptionists, and administrative teams use it to automate review requests and messaging, while marketing and sales leaders rely on it to improve visibility, lead generation, and customer engagement. Answer based on 336 reviews Overview ### What company size and industries is Broadly built for? Broadly is built for local small businesses, with 97% of reviewers from small companies and Construction leading at 22%. It also serves Consumer Services at 13% and Automotive at 11%, aligning with its focus on service-based local industries such as home services, dental and medical, and hospitality. Answer based on 336 reviews Features and Usability ### What are the key features of Broadly? Broadly includes core review management features like automated review requests, review monitoring, response management, and negative feedback handling. Differentiating features include real-time website chat, SMS messaging, and mobile payments. Reviewers also highlight dashboard-based multi-channel communication, customer feedback surveys, and integrations with scheduling or CRM systems. Answer based on 217 reviews Integrations ### Which third-party tools and platforms does Broadly integrate with? Broadly integrates with Housecall Pro, Gingr, QuickBooks Online, Salesforce, ServiceTitan, JobNimbus, and ABIS, with frequent reviewer references to Google, Facebook, and Yelp for review routing. It also connects with Shopify, Mailchimp, Constant Contact, and Zapier, giving Broadly over 20 integrations across CRM, accounting, and marketing tools. Answer based on 41 reviews Getting Started and Support ### What training and onboarding options does Broadly offer? Broadly provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and training, documentation offers written reference material, and videos provide self-paced walkthroughs for learning features and reviewing steps as needed. Answer based on 3 reviews Getting Started and Support ### What customer support options does Broadly offer, and how do users rate the experience? Broadly offers email/help desk, a knowledge base, and phone support. Users often describe support as helpful, approachable, and quick during setup and onboarding, with regular follow-up. Some report mixed experiences later, including slow replies, difficulty reaching support, and occasional frustration when issues or integrations were not resolved promptly. Answer based on 131 reviews Features and Usability ### How well does Broadly handle customer response and follow-up? Broadly automates review requests and customer follow-up well, which helps small businesses stay responsive with less manual work. Many teams like the reminders, website chat, and quick lead notifications, though some users find follow-up settings clunky, response tools limited, and support or app notifications slower than expected. Answer based on 33 reviews Bugs and issues ### Does Broadly have bugs or technical issues? Broadly works reliably for many small business teams, but technical issues do come up in some setups. Common complaints include mobile app inconsistency, occasional login trouble, clunky workflows, reporting limitations, and integration glitches, while many users also say support responds quickly and fixes problems once they are reported. Answer based on 57 reviews ## Who uses Broadly? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 2,212 Review Management reviews Capterra reviewers point to these as the top priorities when choosing review management software: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) Broadly supports all three features that buyers rate highest: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, track incoming feedback across channels, and stay on top of their online reputation, allowing teams to respond faster and make more informed customer experience decisions. Review Request 4.8 (124) 71.77% of 124 reviewers that rated this feature as important or highly important With this capability, you automate and streamline the process of asking customers for reviews, boosting your online presence and credibility. Reviewers appreciate how it increases review volume, integrates with other software, and makes requesting feedback easy without annoying customers. Feedback Management 4.7 (90) 54.44% of 90 reviewers that rated this feature as important or highly important It gives you a centralized way to gather, assess, and act on customer feedback. Users think it helps them quickly address issues, understand customer satisfaction, and improve services, while making it easier to keep track of both positive and negative input. Review Monitoring 4.7 (111) 59.46% of 111 reviewers that rated this feature as important or highly important You get a consolidated view of all your reviews across platforms, making it easier to track customer sentiment and respond promptly. Some users say it helps them address complaints quickly, but a few mention occasional delays in notifications. Surveys & Feedback 4.7 (72) 45.83% of 72 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Negative Feedback Management 4.7 (119) 60.50% of 119 reviewers that rated this feature as important or highly important Broadly offers immediate alerts and tools to address negative feedback before it impacts your reputation. Reviewers indicate it enables quick responses, helps resolve problems, and often turns dissatisfied customers into satisfied ones by catching issues early. Response Management 4.7 (99) 48.48% of 99 reviewers that rated this feature as important or highly important This aspect lets you reply to reviews and feedback from one platform, improving communication and customer satisfaction. Reviewers appreciate timely reminders and the ability to respond across multiple channels, though some note not all platforms are supported. Broadly 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: It gives you a centralized way to gather, assess, and act on customer feedback. Users think it helps them quickly address issues, understand customer satisfaction, and improve services, while making it easier to keep track of both positive and negative input. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mobile Payments: Clients can submit payments via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Broadly offers immediate alerts and tools to address negative feedback before it impacts your reputation. Reviewers indicate it enables quick responses, helps resolve problems, and often turns dissatisfied customers into satisfied ones by catching issues early. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: This aspect lets you reply to reviews and feedback from one platform, improving communication and customer satisfaction. Reviewers appreciate timely reminders and the ability to respond across multiple channels, though some note not all platforms are supported. - Review Monitoring: You get a consolidated view of all your reviews across platforms, making it easier to track customer sentiment and respond promptly. Some users say it helps them address complaints quickly, but a few mention occasional delays in notifications. - Review Notification: Notifies a business when a review is left - Review Request: With this capability, you automate and streamline the process of asking customers for reviews, boosting your online presence and credibility. Reviewers appreciate how it increases review volume, integrates with other software, and makes requesting feedback easy without annoying customers. - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Messaging: Send messages via SMS - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.7 (336) 4.7 Based on 336 reviews ## Pricing Value for money 4.6 (300) Free Trial Free Version Basic $249.00 Per Month Value for money 4.6 (300) 4.6 Based on 300 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (299) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (299) 4.7 Based on 299 reviews ## User reviews Overall rating 4.8 Based on 336 reviews Filter by rating 5(280) 4(45) 3(7) 2(2) 1(2) Mentioned topic Sorted by most recent PG pat G. owner Events Services ### "They will not cancel my account" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 17, 2025 Horrible experience. I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.. I tell her PLEASE Cancel my account then they tried taking money out again today. Pros They would never call me back about my account just kept trying to take money on my credit card. Cons I finally cancelled for them to CONTINUE trying to charge my card again as of today. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Estelle E. Responsable de vente Apparel & Fashion ### "Plateforme d’expérience client " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 20, 2023 Pros En plus de ces meilleures qualités Broadly permet de gérer facilement les opérations commerciales. Le service client est confortable. Cons Honnêtement, je ne peux qu’apprécier ce logiciel mais la prise de main m’a été difficile au début. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SE Salma E. I am the administrator Apparel & Fashion ### "Broadly the best site " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2023 Thanks to this site, commercial transactions have become easy and simple, and there is no difficulty in using the site Pros I like this site very much because it is easy to use and thanks to it, dealing with business operations has become easy Cons Great site with no errors and no problem Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Emmanuel D. Gestionnaire Retail ### "Logiciel de Chat enligne " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 6, 2023 Pros Très intéressant dans l'ensemble avec ses multiples fonctionnalités et facile à utiliser avec pour générer plus de vente. J'adore et je le recommande Cons C'est très efficace et très simple mais mon soucis est que c'est dans tout les pays Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jackieann D. General Manager Animation ### "Broadly" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 3, 2023 Pros All the useful information I get out of it. Cons I with there were more ways to pick and choose what customers get the survey. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ James J. HVAC Manager Mechanical or Industrial Engineering ### "Great way to communicate with customers. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 3, 2023 Great product. Pros Easy to use and you can immediately request a review from a customer if they tell you they've had a great experience. I like that all team members can view communications that other team members had with customers, so there is visibility across the board. Cons The app on the phone sometimes will not open up, and that's very frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Skyler C. Residential Account Manager Consumer Services ### "We love Broadly!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2023 Pros Broadly makes it easier for our company to gain new leads and keep a constant contact with them. Cons I wish Broadly had a way to filter out spam. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Benjamin B. Store Manager Construction ### "Broadly Increases Stars" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 31, 2023 Pros We enjoy broadly. It has helped us to increase our ratings. Cons There isnt much I do not like about broadly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CE Christina E. Office manager Consumer Services ### "This was the best decision for our company. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2023 Pros The customer service , helpfulness, productivity Cons Nothing every thing runs smoothly nothing to complain about Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kristen H. Admin. & A/R Manager Environmental Services ### "Broadly Customer Portal Interface Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 31, 2023 Overall, my experience with BROADLY has been good. It is easy to use, and it is a great platform to be able to SMS/text message & email customers all in once place. Pros I really like the SMS/text & email features on BROADLY. It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message; it is quick, and easy. I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program. Cons I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. I do see there is an option to send customers invoices. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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