# Broadly Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Broadly Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/161326/Broadly-Reviews --- # Broadly Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Broadly ## What is Broadly? Collect and manage reviews and build a strong online reputation that helps you stand out in your area. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with automated web chat, streamlined text and email communication, templated messages, flexible mobile payment options & more. Broadly makes it easy for customers to find you, work with you, and rave about you. ## What is Broadly used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 336 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price $249 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Broadly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://broadly.com&name=Broadly) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Broadly 4.8 (336) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $249 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (336) Ease Of Use 4.6 (10,445) Value For Money 4.6 (300) Value For Money 4.6 (6,483) Customer Service 4.7 (299) Customer Service 4.7 (5,791) ## Broadly alternatives [4.3 (670)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (2,895)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (968)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/161326/Broadly-Reviews/alternatives/) ## FAQs about Broadly Overview ### What problems does Broadly solve? Broadly solves low review volume, slow customer follow-up, hidden service issues, and scattered messaging by automating review requests, routing unhappy feedback for private resolution, and centralizing web chat, SMS, and review responses. Small businesses, office staff, service teams, and local marketing managers benefit most from faster communication and stronger online reputation. Answer based on 304 reviews Overview ### Which roles and teams benefit most from Broadly? Broadly is most used by business owners, presidents, and CEOs, along with office managers, reception teams, and marketing leaders. These roles rely on it to automate review requests, manage customer communication, improve online reputation, capture leads, and streamline front-office follow-up that supports growth and customer retention. Answer based on 336 reviews Overview ### What company size and industries is Broadly built for? Broadly serves local businesses, primarily small businesses at 97% of reviewers, with Construction leading industry use at 22%. It also sees strong adoption in Consumer Services at 13% and Automotive at 11%, aligning with local service sectors such as home services, professional services, dental, medical, and hospitality. Answer based on 336 reviews Features and Usability ### What are the key features of Broadly? Broadly includes core review management features like automated review requests, review monitoring, and response management. Differentiators include real-time web chat and SMS messaging for customer follow-up, plus negative feedback management that routes unhappy customers to private feedback before public posting. Mobile payments and integrations support invoicing and outreach workflows. Answer based on 217 reviews Integrations ### Which third-party tools and platforms does Broadly integrate with? Broadly integrates with Yelp Guest Manager, Housecall Pro, Gingr, QuickBooks Online, Salesforce Platform, ServiceTitan, JobNimbus, and Zapier. Reviewer mentions also point to connections with Google Maps, Google Workspace, Meta for Business, and Facebook Apps and Tabs, covering review management, CRM, field service, accounting, and automation workflows. Answer based on 41 reviews Getting Started and Support ### What training and onboarding options does Broadly offer? Broadly provides live online sessions, documentation, and videos to help teams get started. Live online sessions can support guided setup and direct instruction, documentation offers written reference for features and steps, and videos provide self-paced learning for users reviewing the platform on their own schedule. Answer based on 3 reviews Getting Started and Support ### What customer support options does Broadly offer, and how do users rate the experience? Broadly offers email/help desk, a knowledge base, and phone support. Many users describe support as helpful, approachable, and quick during setup and routine questions, with strong onboarding and follow-up. Some users report mixed experiences, including delayed responses, difficulty reaching support, and inconsistent communication when issues needed escalation. Answer based on 131 reviews Features and Usability ### How well does Broadly handle follow-up and customer responses? Broadly automates review follow-up and customer replies well, but response speed and support can be uneven. Small business teams like automatic reminders, website chat, and review request workflows that reduce manual work. Some users want better notification reliability, easier follow-up controls, faster support, and more flexible reply tools. Answer based on 33 reviews Bugs and issues ### Does Broadly have bugs or technical issues? Broadly works well for many businesses, but technical issues come up often enough to matter. Small business teams mention occasional login problems, mobile app inconsistency, reporting limitations, and integration glitches. Support usually addresses problems quickly, though some users still find the app clunky or limited for more specialized workflows. Answer based on 57 reviews ## Who uses Broadly? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 221 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 221 reviews Administrative 24% Administrative 24% Customer Services & Support 19% Sales & Business Development 8% Construction 8% Others 40% Top industries Based on 221 reviews Construction 35% Retail 22% Consumer Services 20% Automotive 12% Other 11% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Review Request 4.8 (124) 71.77% of 124 reviewers that rated this feature as important or highly important With this capability, you automate asking customers for reviews, boosting your online presence and saving time. Reviewers appreciate how it increases review volume, integrates with other software, and makes it easy for customers to leave feedback, especially on Google. Negative Feedback Management 4.7 (119) 60.50% of 119 reviewers that rated this feature as important or highly important It gives you immediate alerts about negative experiences so you can resolve issues before they escalate. Reviewers indicate this helps turn dissatisfied customers into happy ones, provides a chance to improve, and prevents negative reviews from affecting your reputation. Review Monitoring 4.7 (111) 59.46% of 111 reviewers that rated this feature as important or highly important Broadly offers a centralized way to track reviews across platforms, letting you respond promptly. Some reviewers find it helpful for addressing issues quickly and maintaining customer satisfaction, though a few mention occasional delays in notifications. Response Management 4.7 (99) 48.48% of 99 reviewers that rated this feature as important or highly important This characteristic lets you reply to reviews quickly and from one place, improving customer communication. Reviewers appreciate timely reminders, easy access to multiple platforms, and the ability to respond professionally, though not all platforms are supported. Feedback Management 4.7 (90) 54.44% of 90 reviewers that rated this feature as important or highly important This aspect helps you gather and address customer feedback efficiently. Users think it allows quick responses to both praise and complaints, helps identify areas for improvement, and makes it easy to monitor satisfaction without constant manual effort. Review Notification 4.8 (84) 53.57% of 84 reviewers that rated this feature as important or highly important Notifies a business when a review is left Broadly 35 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy Manage, store and organize emails within the system or via third-party apps This aspect helps you gather and address customer feedback efficiently. Users think it allows quick responses to both praise and complaints, helps identify areas for improvement, and makes it easy to monitor satisfaction without constant manual effort. Track interaction history by documenting conversations for contacts Clients can submit payments via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple locations It gives you immediate alerts about negative experiences so you can resolve issues before they escalate. Reviewers indicate this helps turn dissatisfied customers into happy ones, provides a chance to improve, and prevents negative reviews from affecting your reputation. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Ratings/Reviews Engage in direct, instant messaging with consumers Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data This characteristic lets you reply to reviews quickly and from one place, improving customer communication. Reviewers appreciate timely reminders, easy access to multiple platforms, and the ability to respond professionally, though not all platforms are supported. Broadly offers a centralized way to track reviews across platforms, letting you respond promptly. Some reviewers find it helpful for addressing issues quickly and maintaining customer satisfaction, though a few mention occasional delays in notifications. Notifies a business when a review is left With this capability, you automate asking customers for reviews, boosting your online presence and saving time. Reviewers appreciate how it increases review volume, integrates with other software, and makes it easy for customers to leave feedback, especially on Google. Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Send messages via SMS Allows businesses to share their videos on social media. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.7 (336) 4.7 Based on 336 reviews ## Pricing Value for money 4.6 (300) Free Trial Free Version Basic $249.00 Per Month Value for money 4.6 (300) 4.6 Based on 300 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (299) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (299) 4.7 Based on 299 reviews ## User reviews Overall rating 4.8 Based on 336 reviews Filter by rating 5(280) 4(45) 3(7) 2(2) 1(2) Mentioned topic Sorted by most recent PG pat g. owner Events Services ### "They will not cancel my account" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 17, 2025 Horrible experience. I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.. I tell her PLEASE Cancel my account then they tried taking money out again today. Pros They would never call me back about my account just kept trying to take money on my credit card. Cons I finally cancelled for them to CONTINUE trying to charge my card again as of today. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Estelle E. Responsable de vente Apparel & Fashion ### "Plateforme d’expérience client " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 20, 2023 Pros En plus de ces meilleures qualités Broadly permet de gérer facilement les opérations commerciales. Le service client est confortable. Cons Honnêtement, je ne peux qu’apprécier ce logiciel mais la prise de main m’a été difficile au début. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SE Salma E. I am the administrator Apparel & Fashion ### "Broadly the best site " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2023 Thanks to this site, commercial transactions have become easy and simple, and there is no difficulty in using the site Pros I like this site very much because it is easy to use and thanks to it, dealing with business operations has become easy Cons Great site with no errors and no problem Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Emmanuel D. Gestionnaire Retail ### "Logiciel de Chat enligne " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 6, 2023 Pros Très intéressant dans l'ensemble avec ses multiples fonctionnalités et facile à utiliser avec pour générer plus de vente. J'adore et je le recommande Cons C'est très efficace et très simple mais mon soucis est que c'est dans tout les pays Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jackieann D. General Manager Animation ### "Broadly" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 3, 2023 Pros All the useful information I get out of it. Cons I with there were more ways to pick and choose what customers get the survey. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ James J. HVAC Manager Mechanical or Industrial Engineering ### "Great way to communicate with customers. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 3, 2023 Great product. Pros Easy to use and you can immediately request a review from a customer if they tell you they've had a great experience. I like that all team members can view communications that other team members had with customers, so there is visibility across the board. Cons The app on the phone sometimes will not open up, and that's very frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Skyler C. Residential Account Manager Consumer Services ### "We love Broadly!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2023 Pros Broadly makes it easier for our company to gain new leads and keep a constant contact with them. Cons I wish Broadly had a way to filter out spam. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Benjamin B. Store Manager Construction ### "Broadly Increases Stars" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 31, 2023 Pros We enjoy broadly. It has helped us to increase our ratings. Cons There isnt much I do not like about broadly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CE Christina E. Office manager Consumer Services ### "This was the best decision for our company. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2023 Pros The customer service , helpfulness, productivity Cons Nothing every thing runs smoothly nothing to complain about Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kristen H. Admin. & A/R Manager Environmental Services ### "Broadly Customer Portal Interface Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 31, 2023 Overall, my experience with BROADLY has been good. It is easy to use, and it is a great platform to be able to SMS/text message & email customers all in once place. Pros I really like the SMS/text & email features on BROADLY. It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message; it is quick, and easy. I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program. Cons I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. I do see there is an option to send customers invoices. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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