# Net Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Net Health the right Long Term Care solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/reviews --- Net Health 4.1 (163) [View alternatives](https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Net Health Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews TS TJ S Physical TherapistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “User friendly, good customer support, easy to use, has a copy feature with which you can copy parts of your previous evaluations.“ April 3, 2025 CU Chris U Insurance Case ManagerHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “With 24 years of experience in this industry, NetHealth is terrible, layout is bad, functionality is poor, innovation is non-existent.“ September 3, 2024 TS TJ S Physical TherapistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “User friendly app, I wish most nursing homes in the country would use net health.“ April 3, 2025 BB Bonnie B Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Unable to easily add late fees to bills.“ July 26, 2024 RP Rob P Director of Rehab ServicesHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “The implementation to interfacing with our current billing and medical records storages was seamless and Net Health worked well with other areas to ensure all aspects of billing, storage, and staff training were provided and accomplished.“ March 10, 2023 AK Annika K owner, wound care nurse practitionerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Tissue analytics is not healful in measuring the wound, every measurement has to be manually corrected.“ October 19, 2023 ND Nate D Speech therapistHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Definitely has gotten easier as I have been using it“ March 31, 2025 MM Melani M OTRHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Yesterday had to write my saved notes twice bc my computer lost power—8- 10 minutes each note each time, eval takes min of 45 min computer time of 100% focus. “ August 15, 2022 ## Showing most helpful reviews Showing 1-25 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christina D. Billing Mental Health Care Used the software for: 2+ years ### "Alternative EMR to Epic" December 7, 2018 5.0 I used the system for almost 2 years and the training sessions really help you to understand how to perform what you need to do on it. Pros The software has security features that EPIC does not have the current capabilities to perform. Cons There are at times a few more steps to get certain processes done that not all EMR's require, however the system is easy to undo any mistakes that are done. Review Source VR Verified Reviewer Hospice Social Worker, Hospice Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Optima HospiceSoft program review" August 15, 2018 5.0 Pros I feel the Software is user friendly. I particularly appreciate the quick Feedback option where you can send an email with questions. Optima staff respond most often on the same day with a phone call. They are always willing to go the extra mile to make sure our questions are answered and understood. I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have. Cons At times I wish it could be more simplified. There seems to be repetitive layers that can be cumbersome to get through. Review Source RH Robin H. Clinical Informatics Analyst Hospital & Health Care Used the software for: 2+ years ### "Not the Greatest Choice" August 2, 2024 3.0 I would not recommend using NetHealth due to their lack of customer support and service, if you have a choice. There are many others out there to utilize and that is affordable. Pros NetHealth does provide the info needed and works with many other EHR softwares. Cons The customer service works at their bare minimum. It takes days/weeks to get a solution or for someone to contact the business back when there is a technical issue. Review Source youness A. Medical care Food Production Used the software for: Less than 6 months ### "For easy schedule of your customers and/or patient use net health software " December 25, 2022 4.0 Pros Easy handling for patients to book its date, easy for stuff to manage and arrange cases as critical to be faster Cons There is a problem when the new update install, it take more time than other related programs Review Source HW Helen W. Speech Language Pathologist Primary/Secondary Education Used the software for: 2+ years ### "Makes Documentation Easier" July 2, 2019 4.0 Overall, I like the way Casamba is set up to help me complete my documentation requirements. There are plenty of training sessions available for new users. Pros As a PRN Speech Language Pathologist, I use this software in my second job at a SNF. I like that it saves me time in my documentation for Evals, daily notes, and weekly progress notes by having templates for each task . It also keeps track of my hours worked and my daily schedule. Cons Casamba sometimes has glitches where it is difficult to login and to sync my data before I clock out. Everything must be successfully synced before I can leave work. Sometimes the sync process takes a long time to complete. Review Source VR Verified Reviewer Physical Therapist Assistant Used the software for: 2+ years ### "I am a physical therapy assistant who uses it daily to document" May 29, 2018 4.0 Pros Its easy to use, you can create quick drop downs to ensure your documentation is with in Medicare guidelines. Cons The application for the tablet can be confusing and glitches. I have had numerous documents I have completed not sync and needed to be redone Review Source VR Verified Reviewer Family Physician Medical Practice Used the software for: 1-2 years ### "Great for Workers Compensation clinics once software is setup." May 15, 2018 5.0 Easy to create notes. Pros Can complete encounter note in under 2 minutes. Paired with Dragon Dictation it works great. Very efficient. Cons Lots of clicking. It must have taken a long time to set up templates. I'm an end user and its too efficient to come out of company this way. Review Source VR Verified Reviewer OTR Hospital & Health Care Used the software for: Less than 6 months ### "Unreliable, lost lots of productivity from daily technical issues" September 11, 2020 2.0 Would not recommend, hours of lost documentation and productivity in just one week. IT unable to remedy situation, Pros Navigation is intuitive and easy. Documentation is easy to locate. Cons EXTREMELY unreliable with daily connectivity issues, lost documentation and loading errors originating from the Casamba servers. No such issues with previous EMR. Review Source Valentina G. Web Designer Used the software for: 6-12 months ### "Extremely pleased 10/10" March 30, 2018 5.0 Pros Extremely pleased with the service offered by Casamba, very happy and satisfied, the quality of its services is undoubtedly 10/10 Cons I really do not have any complaints about this company, it knows how to treat customers, it knows what customers want, it is versatile .. Very useful and practical. Very good Review Source VR Verified Reviewer Pediatric Surgery Research Fellow Hospital & Health Care Used the software for: I used a free trial ### "User" October 2, 2018 5.0 It is very worth to give it a try Pros It is very nice where I can write and edit my documents in a fraction of time of what I used to. Cons It is a little bit expensive and difficult to print using my Ipad Review Source ER Elizabeth R. OTR/L, DOR Hospital & Health Care Used the software for: 2+ years ### "Therapy software review for SNF facilities" June 30, 2023 5.0 It is the best I personally have experienced. We are very satisfied. Pros The organization as well as staff support Cons I dont have any cons. It truly is a wonderful program. Review Source PM Phil M. retired Hospital & Health Care Used the software for: 2+ years ### "Nethealth Therapy" November 11, 2022 4.0 Therapy productivity and efficiency was vastly improved. Pros The Nethealth software integrated seamlessly with our underlying EMR system. Great implementation team and quick learning curve for users. Cons Continuous upgrades are great but occasionally can cause glitches. Review Source RC Robert C. Used the software for: ### "" July 21, 2011 5.0 I have a multi-clinic urgent care/occupational medicine practice in Nashville, TN. Because we handle both urgent care and occupational medicine cases, it was impossible for many years to find a single-solution program for what we do. There are so many differences between those two types of practices in terms of protocol, handling of information, and billing that, if we wanted to do it all well, we had to have multiple systems in place to manage all aspects of patient care - from the front-end procedure, to the provider encounter, retention of records, reporting and billing. We had looked at many different systems through the years with the intent to go to a single system, but each time we looked we felt that they just were not yet up to our standards. We had even looked at the predecessor system for Agility in the past. Then, about 2 years ago we looked at them again. Integritas had developed a system that we felt would meet our needs. We ran our numbers, looking at cost savings from trimming the multiple systems down to a single system. Then the advantage of the federal stimulus reimbursement came along to further help offset the cost of implementation. It suddenly became a no-brainer decision to transition from our existing hodgepodge of systems to a single, unified one that was more cost-effective than our current set-up, and would qualify for reimbursement under the meaningful use definition of the stimulus act. We also wanted to ensure this program was CCHIT-certified. (Fortunately, it is!) So in June of 2010, we implemented Agility. There was training in advance for all our personnel. The training was aimed specifically at the individual groups who would use its different modules. Installation and implementation happened in several phases. As with any new system, you run into a few bumps when you go live. But learning the system was pretty easy for all of our folks. Even our most resistant physician has mastered the program, and uses it without any problems. What we noticed very quickly with this system is how well our documentation improved. All charts became easy to read, review and follow. The built-in coding algorithm, combined with improved documentation, has allowed for an improvement in revenue. I like the fact that the wizards and templates are fully customizable and editable. Every aspect of the patient encounter can be adjusted to the unique needs of the patient. At the same time, being able to automate common and recurring orders and exams with order sets and exam sets speeds things up. The folks at Integritas have been very helpful when we had questions or suggestions for improvements. This is a system that I have no reservations in recommending. Review Source MM Melani M. OTR Hospital & Health Care Used the software for: Less than 6 months ### "Optima " August 15, 2022 1.0 I don’t even know where to start there are sooooo many negatives. My background: 30 years experience, working w therapy programs since late 90’s— and none made me consider quitting my job. Extraordinarily frustrating, tedious, time consuming program with glitches, circular glitches, no saves for a variety of different circumstances, consumes all of my attention to read the 4 or 5 size font lettering and visually screen the page for endless, mandatory boxes to click on, scrolling page right to left and top down — anything missed ( often inconsequential) will force me to go thru pages to find it. Yesterday had to write my saved notes twice bc my computer lost power—8- 10 minutes each note each time, eval takes min of 45 min computer time of 100% focus. I had to leave twice my work bc I wasted so much time in my frustration— to complete the next day. Oh, I’m prn— the fulltime ppl do their paperwork at home and are unpaid—2-3 hrs per night. A horrible, terrible program using technology from the 90’s. It’s counterintuitive. Avoid at all costs— if ur therapists can even read the size 4 font— they will soon need a stronger Rx. My productivity is now 50-60% with my best effort. Pros Zero— none— zilch. There is nothing to like— I can’t read previous treatments or evals without endless clicking , no shared med hx between disciplines, Cons Any positive reviews I’ve read are 3 or more years old. I seriously doubt those are therapist reviews, probably professional reviewers who are paid. Review Source BS Brenda S. Director of Rehab Hospital & Health Care Used the software for: 2+ years ### "Makes rehab management in SNF much easier" January 24, 2017 4.0 I have used several versions of Casamba with different rehab companies. As a manager, the reports saved me time when my customers needed quick information. I have always felt that Casamba has been user friendly to use as a COTA and manager. How to setup and do the evals needs work, but I have always found it easier to use than Rehab Optima. Love the planner!! Pros The planner makes planning minutes and tracking ARD's much simpler. The reports aren't difficult to get to and are a quick way to get information for my clients. The alert system aids in making sure all documentation is thoroughly completed before closing and that it is completed in a timely manner within compliance. Cons The evaluations aren't as user friendly for the evaluating therapists. They have to choose their goals based on CPT codes and not just on what they want their functional goals to be. Review Source JM Joseph M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Initial Customer Service Impression was Bad" February 15, 2021 1.0 My overall initial experience with this company did not leave a good impression. I cannot and would not recommend this company, based on the initial customer service and this company not providing a demonstration as noted on their website without going through a huge process. For a therapy practice, customer service support is essential. If the initial customer service of this company is any indication of what their customer service is like after the sale, I would avoid this company at all costs. Pros Unable to convey any pros at this time. The website was organized okay but did not provide adequate information on their products and services in order to make an informed decision. Cons We went to the Net Health website to sign up for a demonstration. I was supposed to receive a demo, however, received a phone call from a representative stating this was a 10 minute phone call to see "if our software is a right fit", like being interviewed for a job. I asked the rep about my requested demo and she stated we could not have one until we went through their process of "discovery". She wanted to schedule me with a gentleman for a 30 minute phone call the next day. I informed her I did not want a phone call but wanted a demo as indicated on their website. Review Source VR Valerie R. Billing Specialist/Authorization Specialist Hospital & Health Care Used the software for: 2+ years ### "Review from a Billing Specialist using HospiceSoft " February 24, 2017 5.0 HospiceSoft is one of the easiest software's to use on the market specifically for Hospice Facilities. I have found that the billing is super easy and very self-explanatory as well as posting payments. Our Nurses love the "ease" of the paperwork as well and how HospiceSoft makes it so convenient for them to complete their paperwork and also in a timely manner. The dashboard I find very useful because once you customize it to your liking, it is there for you to point and click.... I really don't have any negative feedback.. Customer service is always on standby and readily available to answer any questions that we have. Pros Billing; Posting; Ease of Nursing Documentation; Dashboard; Customer Service Cons no Cons Review Source JB Jennifer B. Rehab Director Used the software for: 2+ years ### "This program has good information " February 21, 2019 5.0 Would like to see a better way to track part B visits (10th visits) and if an evaluating therapy needs to see someone Pros it has a lot of options and available options; many helpful reports; hot list items are helpful; schedules are easy to use Cons sometimes difficult to navigate or find items due to names would benefit from additional hot list items for part B assessments Review Source JS Jerome S. President Health, Wellness and Fitness Used the software for: 2+ years ### "Great product" May 6, 2020 5.0 Pros They are always updating and simple to use Cons There are some lag times, issues with billing Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing Net Health Cost Review Source MN Marion N. Office Manager Medical Practice Used the software for: 2+ years ### "enjoyable" March 6, 2020 5.0 I really love the people on the phones. This company is so caring that they sent me flowers when I finished my cancer treatments. Who does that?! Yes, I cried. Pros I enjoy the speed of billing and posting. Cons It is very hard to delete something once it is in there. Reason for choosing Net Health The owner chose it. Review Source NF Nichole F. Practice Manager Medical Practice Used the software for: 2+ years ### "Terrible Support" June 21, 2021 3.0 Pros The software was affordable and did the trick for a small clinic Cons The billing aspect had a lot of manual processes and the customer support was terrible. It would take hours on hold to reach an agent and they would not respond to messages. Review Source HK Heather K. Used the software for: ### "" September 20, 2011 4.0 Approximately two and half years ago, our Hospital Administration selected Integritas software to be the EMR for the new Urgent Care/Occupational Health Department that was opening. I personally assumed the role of Project Manager and was quickly involved with the implementation process. Integritas did an excellent job of outlining the roles of the implementation team and their responsibilities. The implementation does take time and a lot of work, however we were coached along the way; making the process easier. Having the entire implementation process outlined, in addition to the regular conference calls was very helpful. Then, once the platform was created for us, the on-line remote training classes were great. It was nice to be able to walk through the program yourself, while having a trainer watch and assist as needed. The on-site training class for all users was a great step in the implementation process. Computers are great, but sometimes face to face contact is needed for inexperienced EMR users. We took advantage of the upgrade to Agility HER 10 last year, and have been pleased with the new version. Most recently, we added a Sports Medicine practice, utilizing Agility as the EMR for the practice. The physician with this practice really likes the feature of being able to customize the templates & wizards. Overall, Integritas has a great product; especially for occupational medicine where services are ala cart for clients. In my opinion, any implementation of a new EMR is going to be stressful for a practice; however, Integritas does a very nice job of guiding the users through the process. Review Source MG Mike G. Sr Vice President Medical Practice Used the software for: 2+ years ### "An excellent tool for reviewing and guiding clinical practice" August 7, 2018 4.0 I appreciate the professionalism, knowledge, accessibility, and friendliness of our customer rep. Pros The ease of which I am able to connect to any of our locations and review documentation, projection screens, user activity reports, service logs, etc. I also greatly appreciate the expertise of the Optima staff in terms of staying on top of the federal requirements for therapy provision and documentation. I know how hard that is. Cons I don't like the fact that it doesn't run on google chrome. I don't regularly use the documentation myself but when I do, it doesn't seem to be intuitive in where to go next and what to fill out. Also, some of the reports don't translate well when they are save into excel (some rows are too small for the data). Review Source JH Jeff H. IS Director Used the software for: 2+ years ### "Review from an IT Department Perspective" February 21, 2019 4.0 Support requests are sometimes handled fast. Other times it can take a couple days. Pros The application is solid, with little issues or support needs. They have made great strides with the mobile version as well which should eliminate the locally installed product. Cons I dislike the user/role setup screens as they can sometimes get confusing. Update notifications sent with less than 48 hours notice become a hassle too if deployed on a server Review Source CC Cathy C. Clinical Supervisor Hospital & Health Care Used the software for: 2+ years ### "User friendly" March 26, 2019 4.0 Documenting is easy Pros Navigation into all tabs are easy to use and user friendly Cons Cannot update care plan unless you are in a nurses note. Review Source Similar Products Featured