# SpotHero Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SpotHero Software - reviews, pricing plans, popular comparisons to other Parking Management products and more. Source: https://www.capterra.com/p/161170/SpotHero --- # SpotHero Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SpotHero ## What is SpotHero? SpotHero is parking reservation software that allows drivers to search for, compare prices, and book parking at thousands of garages, lots, valets, airports, and events across North America. Users can reserve hourly, daily, monthly, or event parking and receive a prepaid pass via email or mobile app to park upon arrival. The software provides real-time parking availability and pricing from partner operators. ## What is SpotHero used for? [Parking Management](https://www.capterra.com/parking-management-software/) Overall rating Based on 52 user reviews Reviews sentiment Positive 79% Neutral 0% Negative 21% Starting price $0.01 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SpotHero?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://spothero.com/&name=SpotHero) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SpotHero 4.0 (52) VS. [### SMS Valet](https://www.capterra.com/p/189003/SMS-Valet/) [4.8 (17)](https://www.capterra.com/p/189003/SMS-Valet/reviews/) Starting Price $0.01 Flat Rate Starting Price $99 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (52) Ease Of Use 4.7 (17) Value For Money 3.9 (40) Value For Money 4.6 (16) Customer Service 3.8 (38) Customer Service 4.6 (17) ## SpotHero alternatives Highest Rated [O-Valet](https://www.capterra.com/p/170250/O-Valet/) [5.0 (2)](https://www.capterra.com/p/170250/O-Valet/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170250/O-Valet/) [Parking Software](https://www.capterra.com/p/209258/Corporate-Parking/) [0.0](https://www.capterra.com/p/209258/Corporate-Parking/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/209258/Corporate-Parking/) [SmartPark](https://www.capterra.com/p/140338/SmartPark/) [4.0 (2)](https://www.capterra.com/p/140338/SmartPark/#reviews) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140338/SmartPark/) [PARIS](https://www.capterra.com/p/140336/PARIS/) [1.0 (1)](https://www.capterra.com/p/140336/PARIS/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140336/PARIS/) [View all alternatives](https://www.capterra.com/p/161170/SpotHero/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reservations Management 2.6 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Mobile Parking Signs 2.3 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Issue users digital parking signs Payment Processing 3.4 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Receipt Management 2.7 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Upload, track, and submit receipts in a central database Ticketing 2.8 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Customize, sell, and distribute tickets SpotHero 5 features Issue users digital parking signs Accept, record, and reconcile financial transactions Upload, track, and submit receipts in a central database Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Customize, sell, and distribute tickets Features 4.1 (52) 4.1 Based on 52 reviews ## Pricing Value for money 3.9 (40) Free Version Basic $0.01 Flat Rate, Value for money 3.9 (40) 3.9 Based on 40 reviews ## Support, customer service and training options Customer Service 3.8 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (38) 3.8 Based on 38 reviews ## User reviews Overall rating 4.0 Based on 52 reviews Filter by rating 5(33) 4(8) 3(0) 2(1) 1(10) Mentioned topic Sorted by most recent Adam B. Chief Development Officer Hospitality ### "DON'T TRUST THEIR OFFERS...." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 7, 2026 Horrible service, booked a space for a business trip. The address they sent me for the lot was wrong so I was lost. I aslo found out when I got an email the lot did not allow in and out parking. I'm there on a business trip with a rental and if I did use the service I would not be allowed back into the parking lot if I went out on any appopintments. I called and found out about the worng address and on the call found out no in and out. When I told them to cancel this, I am not going to be able to use they came back and said the could offer me a $5. credit but they would not cancel as the reservation start time had just passed. I told them I had been lost due to their error. I will not pay this charge. Horrible experience Pros I had one good call with a customer support person. There online service sucked and I had to call in because I was coming in on a business trip and using a rental car and had to ask how to secure my space witout knwing my car or license number until pick up. Cons Misleading services being sold. The address for the lot they sent me to was wrong. I drove around Philly for aboiut 50 minutes lost. When I called I also found out the lot did not allow in and out. Info I should have been told at order. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Alan H. it Accounting ### "Find another option" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 16, 2025 We had a valid reservation with SpotHero but managed to make a simple entry error for the plate. No validation against your profile just "poof" your vehicle is gone. Four hours, towing fee, Lyft fee later we recovered it. They refused compensation. Don't let this happen to you, use another method to find parking. Pros Finds a variety of parking spots with some in convenient locations to wherever you are staying in the city Cons They tow your vehicle. Also, It can be complicated to figure out how to gain access if it is inside a garage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FC Frank C. Scientist Pharmaceuticals ### "Convenient and user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 9, 2025 Overall, very good experience. Easy to use and very convenient to use for planning ahead for travel. Pros Very easy to create an account and start using the app to make reservations. Instructions and descriptions were easy to follow. Cons There was some confusion in communicating with the attendants about the QR code found on the app after reservation is complete. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB Paul B. Seamstress Civic & Social Organization ### "RUN AWAY FROM SPOTHERO" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 5, 2025 Absolutely a nightmare. Do not use this bogus app. I'm still trying to get my money back but Spothero refuses to do the right thing Pros Beware of this terrible app. I entered my CC info to get price info, saw that it was outrageously expensive so I left. Spothero charged my card anyway and for the last two months I've been trying to get my money back but Spothero refuses to do so and submitted my CC info to my credit card as proof of me using this HORRENDOUS App. I tried a supervisor today and he was just as useless and unprofessional. IF U SEE SPOTHERO, run away Cons Customer Service, supervisor, bogus charges, difficulty getting help, unproffesional, poorly trained personnel Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Richard D. Managing Director Education Management ### "My "go-to" app when searching for parking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 22, 2025 SpotHero makes it extremely easy to find parking in major cities. The app does a great job providing options, and I appreciate that the time is usually extended automatically to allow for more flexibility. It's easy to use and extremely efficient. It's my "go-to" when visiting Boston, New York, and other major cities. Pros SpotHero makes it extremely easy to find parking in major cities. The app does a great job providing options and I appreciate that usually the time is extended automatically to allow for more flexibility. Easy to use and extremely efficient. Cons On a few occasions, I've been confronted with a full lot despite my use of SpotHero. It feels as though the "reservation" through SpotHero should take precedence, but that's not always the case. Getting refunded in those situations has been relatively easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Robo C. Poobah Accounting ### "Utterly unreliable" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 9, 2025 Utterly unreliable. I paid in advance (including an oversize fee) for 3 different garages in New York City, to support a weekend trip my family was making. Each of the 3 garages were specifically listed by Spothero as supporting oversize vehicles up to certain dimensions. (And again, I paid Spothero in advance and received email confirmation: not just for the spot, but for the oversize fee.) Upon arrival, 2 of the garages told me they could not accommodate me at all. And the 3rd insisted that I pay an extra fee on the spot, basically saying “too bad about Spothero; you’re paying us too, and if you don’t like it, move on”. Spothero’s telephone support was “super”; they promised me “credit” and asked me to find another garage… which was impossible. (I ended up finding street parking.) The “credit” never materialized. I followed up twice during the subsequent weeks. Finally, almost 3 weeks later, I got an infuriating response chiding me for not being aware that some garages charge oversize fees in addition to the booking fee. Well, no duh, that’s why I paid it in advance on Spothero (and have receipts from Spothero that says so.) Who needs this aggravation. AVOID SPOTHERO: a complete waste of time and money. Pros The fact that I will never use them again Cons Everything else; it was thoroughly bad af Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jack G. Owner Ranching ### "Avoid if possible " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 2, 2024 Was double charged. No resolution offered after multiple identical requests for information properly submitted. Pros Seems initially to work well. They have optimized google search. Cons In reality service is terrible. Customer service is nonexistent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Katherine P. Homeopath Hospital & Health Care ### "Deceptive pricing, extra fees" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 17, 2024 I looked for a garage in the theater district of NY. I put in to the website that i have a highlander. Most had a fee for oversized cars. I picked one that was more expensive because it didn't have a fee. (Making it cheaper at the end) But in order to get my car out, i had to pay an oversize fee. I contacted Spothero and they promised a refund of the fee. Now they are walking it back and won't give me a refund. Don't trust the prices on their website. You might end up paying more. Pros Nothing. The prices are deceptive. Customer service lies. Cons They can't be trusted. You might pay more to get your car out of the garage you already paid for Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Assistant Real Estate Manager Real Estate ### "SpotHero Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2023 I would highly recommend SpotHero for reserving parking spots! Pros I really like SpotHero! It's a great convenient way to reserve parking at a discounted rate. I have never had any issues with reserving and was even able to cancel before easily. There are great filers and the website and app are very user friendly Cons There's nothing I didn't like about SpotHero Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Cliff M. Owner Real Estate ### "Waste of Time and Money " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 31, 2023 Do not use customer service will hang up and assign you multiple case numbers and never respond and run you around in circles Pros Will take your money fast and never help you will also misrepresent the parking facility Cons Judging by the amount of positive reviews thought that it would be good Do Not Use unless you enjoy being lied to and hung up on Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161170/SpotHero/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)