# ONESOURCE Indirect Tax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ONESOURCE Indirect Tax the right Financial Services solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161100/ONESOURCE-Indirect-Tax/reviews --- ONESOURCE Indirect Tax 4 (14) [View alternatives](https://www.capterra.com/p/161100/ONESOURCE-Indirect-Tax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ONESOURCE Indirect Tax Ease of use 3.9 Customer Service 3.8 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cara H. Claims adjuster Financial Services Used the software for: 2+ years ### "One source is a versatile software program" October 3, 2019 4.0 Pros The versatility of this program is awesome. I can enter my time into my time sheet, review my job history, and look up my paystub history. Cons Sometimes it is difficult to make changes or edit fields in this application. Review Source Response from Thomson Reuters October 4, 2019 Cara: Our application is built for small wholesale distribution companies. We do not have USAA as a customer and we do not have a time sheet in OneSource. You may want to to find the proper vendor and move this review to their profile. --Thank you!, Steve Childs TD Tracey D. Senior Tax Manager Machinery Used the software for: 2+ years ### "Only need Onesource" March 13, 2025 5.0 This product is extremely easy to navigate. Pros Provides current tax information with explanations and citations. Cons Negotiating the cost of use for this product is time consuming. Review Source BM Brittany M. Communications Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "I don't love OneSource" March 31, 2021 1.0 Overall, my experience has been negative. As a user, I was never trained on OneSource and it is hard to complete steps. The row structure is confusing for the time card. Pros There is not much I love about OneSource. It takes my timecard but it is not very intuitive. Cons The buttons and rows do not make sense. It is hard to find my PTO balance other looking at my past paycheck sheets. Review Source Response from Thomson Reuters April 6, 2021 Brittany: I am sorry to hear about the frustration you are having with your software. However, you have posted a review on the wrong product. We are a small ERP software company out in Utah. Our Product is called 'OneSource Software' but it does not do time tracking, payroll, etc and Christ Community Health Services is not one of our customers. We would greatly appreciate it if you would please remove this review ASAP and post it on the correct software product. Thank you :) (Steve Childs) IT Isaac T. Finance Manager Utilities Used the software for: 1-2 years ### "Cautious and Insightful Resource Managning Avenue " April 22, 2024 5.0 ONESOURCE has the right commitment in matters tax computation and compliance for our organization. Pros ONESOURCE ensure businesses comply to tax, and it follows all the cost accounting extensions. Cons ONESOURCE is conducive and reliable in bringing sustainable tax management. Review Source LB Lynn B. Attorney Legal Services Used the software for: 2+ years ### "Sometimes Complicated" September 17, 2019 4.0 Overall, I do like the returns that OneSource allows me to produce, but it is not easy to use in my opinion, and I seem to be calling for support more often than I should have to in order to figure things out (and, as previously noted, there is not always an answer or a logical fix to the problems I have encountered). The support has always been good though. The people are polite and knowledgeable for the most part, and they do get back to you quickly when you have a problem. Pros I have used OneSource for the preparation of estate tax returns and gift tax returns. It produces a good return for filing and has a great added benefit of a MA estate tax option to create the MA estate tax return after the federal estate tax return is complete. Once you get used to the data entry options and the lingo, it works pretty well. Cons It took me a long time to get used to how to use OneSource effectively for estate and gift tax return preparation. It is not overly user-friendly or intuitive. There have been some issues with the software that I had to call support to help with, and the answers are sometimes an end-run around what the software should be doing (for example, a calculation was not coming out correctly, so I was told that it was impossible to correct it and that I had to make an extra entry to "create" the correct result, which the IRS will scratch their head at when they see it). Review Source ST Siddhant T. Consultant Financial Services Used the software for: 6-12 months ### "Best platform for tax return prepration" February 7, 2023 4.0 OneSource is strong platform, equipped for finishing different expense related consistence endeavors. They have a phenomenal care staff that is prepared to help assuming you stall out. Their client relations staff is well disposed, accommodating and not assertive. Pros The best about this product is the simplicity of uniting different entities for our assessment form. This product empowers us to unite numerous entities into one detailing element precisely. The support team actively look into the matter whenever I reach out. Cons It required me a long investment to become acclimated to how to utilize OneSource successfully for state taxes. It isn't excessively easy to understand or instinctive. There have been a few issues with the product that I needed to call backing to assist with, and the responses are once in a while an end-go around what the product ought to do. Also, the forms are not released as quickly once released by IRS. Review Source VR Verified Reviewer Sales Tax Accountant Executive Office Used the software for: 6-12 months ### "Property Tax" August 24, 2018 4.0 Pros I am new to OneSource for Property tax but so far I find it a very useful program. Cons I don't think it's fair to judge at this point. I have only been using this program for a year or so .I have not gotten into all the features. So far I have no issues. Review Source JK Jennifer K. Controller Food & Beverages Used the software for: 2+ years ### "OneSource Review" May 15, 2023 5.0 The overall experience with ONESOURCE has been pretty good, the returns they have, they do extremely well. Pros What I like most about ONESOURCE is how easy it is to file and pay Sales/Use Tax returns. Everything is in one place! Cons What I like least about ONESOURCE is that there are some missing returns and the helpdesk situation is awful. We have had several tickets open for months with no movement. Review Source MS Marcia S. Tax manager Building Materials Used the software for: 1-2 years ### "ONESOURCE TAX" April 13, 2017 5.0 We are in our first year of using ONESOURCE as our tax software. The implementation process was very easy and went smoothly. The software is very intuitive and easy to use and learn. I like the tree layout for the tax structures. Pros Tree layout for the structure Easy to use and learn Very intuitive Cons The billing system has been a challenge. Payments are not posted to the right account and we get multiple invoices even if the bill has been paid or credited. Review Source VR Verified Reviewer Director, Indirect Tax Financial Services Used the software for: 2+ years ### "Tax Compliance" January 2, 2018 4.0 Pros The sales and use tax databases are very well maintained and updated which makes compliance in 100+ state and local jurisdictions manageable. Cons The software is complex, so it is really not for small businesses. It also cost quite a bit, so a business really has to compare it to other software tools to make sure it is right for them. Review Source MS Marcia S. Manager Used the software for: 6-12 months ### "This is our first year to use the software but I have found it easy to learn and use. " June 28, 2017 4.0 Pros It is intuitive and easy to move around it. I like the tree format where you can expand and close pieces so as to see everything. Statements attached to the return are in an easy to read and follow format. Cons It disconnects after a certain amount of time, even if you are working in the software. Can not produce the type of detailed reports I am used to, even in their Data Query package, which is an add on piece and costs extra money. More times than not the wait for customer service is at least 30 mins. Review Source SD Susan D. Sr Tax Accountant Medical Devices Used the software for: 2+ years ### "Onesource needs improvement" September 26, 2018 3.0 It helps to have it as a tool but it definitely needs fixing...too many obstacles to make updates, not so user friendly. Pros helps to organize data on numerous returns Cons Cannot make necessary edits like when filing frequency changes or preparer name needs to be updated Review Source CL Christy L. Community Manager Real Estate Used the software for: 6-12 months ### "onesource" September 28, 2018 5.0 Helps to combine all accounts into one place. Pros Easy to use and effective. Helps combine accounts all in one place. Cons I can 't think of any thing that I dislike about it. Helpful. Review Source KL Kevin L. support analyst Utilities Used the software for: Less than 6 months ### "Good but not great" August 5, 2022 3.0 Pros Good enough to manage our tax updates without any complexity. It does the job of updating when needed to. Cons The program itself feels a little old. There would be many instances where the user login does not work even though I never changed my password. The site itself crashes as well at times. Wish it was more updated and maintained. Review Source Similar Products Featured