# gtechna Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is gtechna the right Transportation Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161050/gtechna/reviews --- gtechna 4.4 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of gtechna Ease of use 4.1 Customer Service 4.2 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Diogo M. Business Systems Project Manager Government Administration Used the software for: 1-2 years ### "GTechna Officer Command Centre is a good parking tickets software" January 8, 2018 4.0 Real time ticket information accessible immediately after ticket is issued Pros \- Real Time connection to central database - Timing feature - Officers able to work offline (in case network connection drops) and system syncs when connection is restored - ability to attach photos, drawings and notes Cons \- Reporting is not the best - Requires GTechna services for most configurations and integration - Backoffice poor interface and usability Review Source Response from gtechna January 10, 2018 Diogo, We appreciate the feedback and this will be shared with our team internally. We aim to constantly improve and your feedback is welcome. BK Baljinder K. Business Systems Analyst Government Administration Used the software for: 2+ years ### "Gtechna product" April 29, 2021 4.0 Gtechna implementation and support staff have provide good support and make good effort whereever possible to improve or troubleshoot product when issues have come up. Pros Ticket Issuance, Go mobile fuctionality. Cons Implementation in a hosted environment has some unknowns. Relying on consultant to provide enough details or checks so product can be configured properly is a handicap. Some configuration settings may not be aware of until add a new feature or integration. Initial configurations could not be revised because dependencies or limitation of original setup . Reason for choosing gtechna Other regional municipality was using Gtechna product. Gtechna had Integration with Ticket Tracer system. Review Source JM John M. Property Manager Real Estate Used the software for: 2+ years ### "GTecha Review" August 14, 2018 3.0 Our overall experience with GTechna is fine. The service works relatively well but there are flaws and there hasn't been much progress in improving the function over the years we've been a customer. Pros This software works relatively well but is not very user-friendly. A simpler, sleeker back-end look that's more user-friendly would go a long way in reducing the amount of customer support GTechna has to provide. Cons How difficult it is to use for users. It's quite complicated. Review Source Hamza E. IT Technician Computer & Network Security Used the software for: 2+ years ### "License Scan" August 17, 2018 5.0 the customer service is number 1, the devis are all stable. Pros Easy to use, easy to scan and fast result. Cons we use license scan for the police and after scan it gives fast result. Review Source GB Gwendolyn B. Director, On Street and Meter Services Transportation/Trucking/Railroad Used the software for: 2+ years ### "Parking Management Services" April 30, 2021 4.0 Great company, very responsive Pros The back office suite is pretty intuitive. I like there there is some flexibility for different business rules Cons There are some areas that need improvement or maybe clarification. System allows for a user to charge for a permit , even if there is no license plate attached. Reason for choosing gtechna We were looking for a company that would be bold in their approach to offer a excellent product that could grow with our operation Review Source SV Sean V. Sargent Traffic Safety Public Safety Used the software for: 2+ years ### "OfficerMDT and Command Center" August 14, 2018 5.0 Pros Ease of use is very good. Older officers don't have too much trouble learning how to use the program. Very straight forward. Good product testing before deployment. Gtechna has done their homework! Cons Not as user friendly interface and use of Command Center. When entering new bylaws or other information in the TEST platform, there is no way to transfer it fully into the PRODUCTION environment. We must open 2 Windows and copy the information making the task very time consuming. In OfficerMDT, it would be nice to have a search option by article of infraction in our past ticket database. Review Source PS Philip S. Chief Technology Officer Government Administration Used the software for: 2+ years ### "Gtechna Officer Android" April 26, 2017 4.0 Officer Android has be a product that PPAP has used for at least 4 years now. We are very please with its operations and functionality. We currently run it on 55 MTWs (Mobile Ticket Writers) paired with a blue tooth printer. GTechna's ability to adapt to business needs and changing market /industry trends have put them at the top of enforcement software. Pros Adaptability and functionality Cons communication with support Review Source Response from gtechna July 24, 2017 Thanks for the review Philip! Our customer support team has put in place new tools to improve communication and efficiency. We hope these will serve you better. RD Richard D. Parking Enforcement Manager Government Administration Used the software for: 6-12 months ### "Satisfied and Impressed in Milwaukee" April 24, 2017 5.0 We are very satisfied with the current state of our gtechna implementation using a combination of N5 Scan ticket issuance devices and Panasonic ToughPads. We are 4 months into the implementation using 65 devices. All deadlines have been met and the implementation team really knows parking. We have asked for many changes including a ticket to tow feature and gtechna has never said they cannot do what we have asked. I believe they actually like the challenges and to be able to prove that their product is capable of doing what we ask. I did not rate the value due to the way our contract is structured through separate contractor. Pros Ease of use, ease of implementation and customizable features. Cons Non at this time Review Source Response from gtechna August 22, 2017 Hi Richard, Thank you for your review and your business. It is a pleasure working with you and you are correct, we do like a challenge and aim to deliver to the very best of our ability. Don't hesitate to reach out to our team for any need. IM Ian M. Supervisor of Enforcement Law Enforcement Used the software for: 2+ years ### "Overall good" August 15, 2018 4.0 Overall pretty good customer service. I would be honest in saying that tech support takes a little longer than I would wish to resolve issues. Pros Once software has been figured out by trial and error it is a very useful tool for searching up information. Cons Updates always cause issues. Compatibility with Android is sometimes an issue with live information, which isn't necessarily Gtechna's fault but is still an issue. Review Source SS Shawn S. Senior Community Peace Officer Law Enforcement Used the software for: 2+ years ### "excellent, great team met our deadlines and product has been problem free " January 4, 2018 5.0 Made our department more efficient Pros easy to use, set up was smooth and has been used daily for three years, support is easy to get a hold of. product has been working well since we set it up, back end of product is easy to update. Review Source Response from gtechna January 10, 2018 Thanks Shawn! It has been a pleasure to work with you and your team and we look forward to what the future will bring. NK Natalie K. MLEO Government Relations Used the software for: 2+ years ### "Gtechna Review" August 20, 2018 5.0 Pros The software simplifies detailed processes, allowing a more efficient flow for both Officers and Administrators. Cons Some details/options are not possible - i.e. parking passes are maintained without a history - for how long a resident has been renewing his/her pass or how many passes have been issued. Review Source DT Don T. Supervisor Parking Enforcement Government Administration Used the software for: 1-2 years ### "Gtechna Parking Enforcement Software" August 17, 2018 4.0 We were in need of a new system as our previous supplier was not available. Gtechna stepped in and provided us with what we required and tailored it to our needs in a short period of time. We were able to integrate with existing software and maintain our current files. Pros Ease of use and training, ability to upgrade of customize software to meet specific needs. Cons As yet we have not found anything that causes concern. Review Source LI Linda I. IT Government Administration Used the software for: 2+ years ### "Technical" August 14, 2018 4.0 Less data to enter manually Pros I am an IT so I do not use often your sofware. But I know some technical part. The thing I like the most is the automatic data transfert to the Généro Unicite software. Cons Sometime we have lost some data during the synchronisation with the tablet. We lost some attachment when the synchronisation was made the day after the ticket. Review Source RK Raphael K. Business relationship manager Government Administration Used the software for: 2+ years ### "good product" August 30, 2018 4.0 good service, but Customer support could be improved Pros ease of use, easy to configure, stability Cons user interfaces, business rules could be improved Review Source dB doug B. Net Admin Government Administration Used the software for: 2+ years ### "GTechna Best if you're local" August 16, 2018 4.0 Pros Realatively few issues, but we did have them, they were dealt with. Cons Support in a different time zone made it challenging at times. Review Source GP George P. Project Team Leader Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best Infraction Software I've seen" August 17, 2018 5.0 We have implemented this software to replace an aging system that could not meet our requirements. gTechna worked relentlessly to help us achieve our goals and make this system flexible as possible to meet new demands as they happen. Pros The ease of use without having to refer to a user manual. Very intuitive. Cons Some forms seem crowded but that's just my opinion Review Source SN Shaun N. Network Analyst Government Administration Used the software for: 2+ years ### "A fantastic 'Work' product" August 14, 2018 5.0 Great solid product. A great support team that always responds to requests/concerns within a 2-hr window. They also give lots of notice for when their service desk / support center will be down for any upcoming holidays (takes the guess work out). Pros Ease of use, the database structure and the fact that everything is organized in a well understood manner Cons The Officer Android app is a little dated. It does what's supposed to do, but a little finicky to setup on the devices. Review Source RM Rita M. Used the software for: ### "gTechna ALPR & Digital Permitting Payment Platform works Seamlessly " April 24, 2017 5.0 We have been a customer of gTechna since 2005. The newest software platform for ALPR and Digital Permitting is exceptional. The software communicates with other software vendors and makes enforcement a breeze! Support works with us to make necessary adaptations. Reporting could be more robust. Overall we are extremely pleased with the customer support and the gTechna team. Review Source Response from gtechna August 22, 2017 Thank you for being a long time customer! We love having you as part of the gtechna family! Talk to a Capterra advisor for free and get results within 15 minutes.