# Page 9 | Solutionreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Solutionreach the right Appointment Reminder solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160916/Solutionreach/reviews --- Solutionreach 3.8 (236) [View alternatives](https://www.capterra.com/p/160916/Solutionreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 13th, 2026 # Page 9 - Reviews of Solutionreach ## Showing most helpful reviews Showing 201-225 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SP Sumer P. Optician/Lab Manager Used the software for: 6-12 months ### "Wonderful service and great for our practice!" July 11, 2017 5.0 Pros It's ease of use and our patients love it that the communication is so easy for appointment reminders, recalls, and eye wear! Review Source Alex C. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "Fewer missed appointments. Better Patient Outcomes" May 11, 2018 4.0 Pros Software is easy to use and allows company to have the ability to customize to your unique needs and message when it comes to reaching out to customers. Multiple platforms (Voice, Text, Email) allows customer to be reached on their preferred mode of communication Cons Did not integrate with our scheduling system so ultimately we had to move away from this product, which was unfortunate because we really enjoyed the initial support we received from the SolutionReach team. Review Source CS Caren S. Administrator Medical Practice Used the software for: 6-12 months ### "Customer service is often uneducated enough to help with support" June 29, 2017 1.0 Company is not keeping up with industry standards, requires payment for upgrades. Pros only pros are for the company because the contract does not require them to guarantee any of the product updates Cons promises are not kept, not integrated with software duplicating work efforts, limited texting characters are not meeting industry standards Review Source LC Lisa C. Office Manager Medical Practice Used the software for: 6-12 months ### "Very useful!" July 17, 2017 4.0 Pros I love the ease of communicating with patients. Most of our patient base is completely thrilled with the text and email reminders. It also makes my job much easier! Cons Some of our older patients do not like the texts, so, we just continue to call them, but most are getting into the technology Review Source VR Verified Reviewer optician Hospital & Health Care Used the software for: I used a free trial ### "This is Amazing!" May 24, 2019 5.0 Pros I absolutely love this system!! We work with compulink and it ties right in with our system. This system has so many options and perks that it can do it is unreal! It recalls patients for you, helps you fill in no show appointments, notifies them of the appointments coming up and so much more! Cons The price is a little steep, it does offer so many options though that it is worth the service if your doctor will go for it! Review Source SG Sara G. Owner Hospital & Health Care Used the software for: 6-12 months ### "Very disappointed with Solution Reach" February 6, 2018 2.0 Pros Offered many features in one package and software system, not offered in other similar products. Good functionality. Cons Very poor customer service - we could never get a hold of anyone to talk to. Our messaging system was not working and we did not even know it. Review Source AW Alexandria W. Front Desk Health, Wellness and Fitness Used the software for: Less than 6 months ### "NEXT LEVEL AMAZING" January 18, 2018 5.0 Extreme time saving Pros Solution Reach has helped our office go to the next level. It has saved us lots of time by not having to call patients every day. Cons If there is anything that we do not like about SR is is strictly personal. Our office sometimes has to disable a patient text just by the way that we do our schedule every now and then so it does not confuse the patient on when and where to go for their appointment. Review Source tE terry E. Financial Coordinator Medical Practice Used the software for: 2+ years ### "Reach all your contact solutions with Solutionreach" May 10, 2018 5.0 Pros easy to use,love the texting and automatic patient reminders, the newsletters and birthday wishes all work seamlessly Cons The automatic reviews at one time had no filters but they have since correct that so don't really have any problems. Review Source LC Lori C. Medical Systems Administrator Medical Practice Used the software for: Less than 6 months ### "If it doesn't interface with your system, don't waste your time" June 3, 2019 3.0 I was told that we could send out group messages for no show appointments. We can, but we have to send on to each individual one at a time. We can make phone calls faster. Pros Sends out voice mail, text and email Can run some reports Cons If not interfaced, cannot do calls to no show appointments Reporting is very limited, can't tell who didn't get contacted Support is the worst. If you put in a case it could take days to get a call back. Review Source RZ Rosy Z. Scheduling Medical Practice Used the software for: 1-2 years ### "Easy to use and Patients love it!" August 17, 2017 4.0 Pros Very easy to use! It's a great way to contact patients and remind them of their upcoming appointment, takes all those house that would be spent on making calls to just a few easy steps. Cons When a patient replies to email reminders we are not able to reply to the email sent to us. We must copy the patients email address and compose a whole new message. Message patient sent is not on the email confusing some patients. Review Source AS Alisa S. Office Manager Used the software for: 6-12 months ### "Great Product!" August 1, 2017 5.0 Pros I love the dashboard that gives all of the "need to know" information. It's easy to move around the site. Cons Creating groups and newsletters can be a little tricky. I'm sure if I spent some more time on it, it would help :) Review Source TV Tracy V. Internal Marketing Coordinator Medical Practice Used the software for: 2+ years ### "Great" January 8, 2018 4.0 Pros I love all the different reminder options for patient appointments and the fact that it is customizable. Cons I wish there were training tutorials available to that new employees in the office can better learn how everything on Solution Reach works. Review Source LS Laura S. SVP Used the software for: 6-12 months ### "Businesses can easily stay in touch with customers through fun, simple, messaging" May 29, 2018 5.0 Pros I receive updates from my dentist that allow me to stay in touch without any extra effort. I would never go to a dentist who didn't use a solution that was easy for me to navigate, schedule appts, get reminders, and even get little notes on my birthday :) Cons The biggest cons are that it's mostly targeted for dental & eyecare/skincare. I wish more businesses used software like this! Review Source DD Denise D. Patient Coordinator Medical Practice Used the software for: 2+ years ### "Great Software Program" December 12, 2017 5.0 Pros Very helpful staff. Online chat is fast and gets the question answered quickly. They can also remote in and help when there is something we are unfamiliar with doing. Conversations is a great way to contact patients in real time and get open appointments filled! Review Source CS Carissa S. Team Leader-Front Desk Used the software for: Less than 6 months ### "Making my job easier!" March 12, 2018 5.0 Makes my job easier! Patients as well as us love the texting feature. Patients get a faster response and we are able to access their needs in a timely manner! Pros I personally love the SR conversations, texting patients is so much easier for us as well as patients. I also like the reminder and recalls. We have had more patients a month scheduled as well as past patients coming back to us. Cons The balance due reminder. I dislike having to set it up every month. I would love for it to be automated and actually send statements instead of just the balance. Review Source CL Chris L. COO Medical Practice Used the software for: Less than 6 months ### "Poor Customer Service" June 24, 2020 4.0 Their support team, if they actually have one, is unresponsive. They do not return calls and give me the run around when I do get someone on the phone. Pros Very robust system and does a very good job. Cons The follow up and customer support. If one does a little digging, you will find this is the main complaint and many share my frustration. Review Source MT Martin T. Doctor Medical Practice Used the software for: 6-12 months ### "Finally came to an amicable resolution" May 3, 2018 3.0 can't reasonably recommend this company, but I don't hate them anymore. We did come to an amicable resolution. Cons didn't have a great experience, but we didn't part as enemies. Review Source JS Jennifer S. Practice Manager Hospital & Health Care Used the software for: 6-12 months ### "Solution Reach Review" September 25, 2018 4.0 Pros The idea of the functionality of the software. Cons Too many times multiple patients were still being reminded of appointments they had cancelled. Review Source eM ellen M. owner/optometrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "poor service, no human available to resolve issues" March 22, 2018 1.0 nothing. this software is not correct. calls patients who don't have product ready, fails to contact correct patients. spend hours tying up our computers trying to solve the problem. continually get error messages that they can't resolve Cons continually contacts patients who don't need an exam, bad platform and when try to call to resolve issue no one is there to help. They can't resolve problems and don't care. Worse customer service possible. they don't care if they loose your business. jade larson is a robot. Review Source RG Ryan G. Advanced Clinical Applications and Analytics Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Seamless, easy install" April 5, 2018 5.0 Pros Seamless with NextGen, easy training, product just works, requires no oversight. Our staff uses it daily and compliments it constantly. Cons I don't have any cons currently about the product, it just works seamlessly with our NextGen product. Would definitely recommend Review Source Julianna D. Specialist Supermarkets Used the software for: 6-12 months ### "Good Communication software" September 2, 2018 5.0 Pros Couldn't be easier to use as a patient. Messages go straight to your email. No need to log in or set up an account. Cons Graphic design in messages could definitely be better done. The emails look outdated. Review Source HB Heather B. Marketing Coordinator Medical Practice Used the software for: Less than 6 months ### "Great company, great experience" January 26, 2018 5.0 Pros I loved the service I received from customer service and the technicians, especially our trainer. But the service itself is amazing too, it helps our practice so much and I can't say enough good things about SolutionReach. Cons Honestly, there isn't much negative here. I will say sometimes it's hard to get to talk to a person on the phone when you have a problem, but I usually use the chat feature anyway. Review Source MM Margaret M. Chiropractor Medical Practice Used the software for: 6-12 months ### "Very Disappointing Once We Signed" November 30, 2018 2.0 Pros Lots of Activity to get us to sign, very upbeat and positive until after we signed on the dotted line. Required lots of time on webinars to get any function and when no results were obtained there were no solutions. Program was sold to us with promise that features for our industry were intact. They were not Cons Features do not work as advertised. Company keeps fictitious numbers making it look like results were obtained when they were not. Review Source AB Aimee B. Medical Practice Used the software for: I used a free trial ### "Deceiving and over-priced" April 24, 2018 1.0 Pros The system has the ability to go back as far as 6 yrs to pull patients that had not been in the office. It can contact the patient and encourage them to schedule. It works. Cons This company tells potential customers they are partners with our office software. They say they can "read the files." Problem is they are not partners at all and with each update to the software the system breaks. When calling for SR to fix, they tell you to call your software company and have them send file info over to Solution Reach. The software company will not do this since they are not partners. They have reached out to Solution Reach several times asking them to stop deceiving its customers. In the end your stuck with an over-priced system that works ONLY if you don't update your office software. Review Source SN Stephanie N. Office manager r Used the software for: Less than 6 months ### "We just got on board!" May 15, 2018 5.0 Pros I love the fact that you can text your patients and it's HIPPA complaint. The texts come from your main office number. Cons I don't like the fact that at the beginning it's a bit much to try to figure out. And the fact that with our Spanish patients we have to manually change each message from a default meaaage to a message in Spanish (that's like 6 changes for each patient) Review Source Similar Products Featured