# Page 8 | Solutionreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Solutionreach the right Appointment Reminder solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160916/Solutionreach/reviews --- Solutionreach 3.8 (236) [View alternatives](https://www.capterra.com/p/160916/Solutionreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 13th, 2026 # Page 8 - Reviews of Solutionreach ## Showing most helpful reviews Showing 176-200 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SK Sarah K. Certified Optician Medical Practice Used the software for: 1-2 years ### "very pleased with all functions" December 13, 2017 5.0 Pros Ease of use, compatibility, customized settings, linking between website and social media sites, newsletters, texting patients via Conversations is amazing! Cons The constant software updates for SolutionReach Conversations is a little annoying at times since our IT guy has to come in and do them. Review Source jO jamey O. dentist Medical Practice Used the software for: 1-2 years ### "Its nice having this" December 21, 2017 3.0 Pros I like the fact it reminds patients of their appointments. Its like having an extra front desk person. Cons Im not fond of the email responses we get when a patient responds to their appointment confirmation. It has a lot of useless info and needs more info about when the appt is etc. Review Source JJ JoEl J. Business Assistant Medical Practice Used the software for: 2+ years ### "I think Solution Reach is Great! Everyone that I have come in contact with has been great and very helpful! " August 22, 2017 5.0 Pros What I like most about Solution Reach is the time that it save me from having to make daily calls to confirm appointments. Review Source AB Amanda B. Office Coordinator Used the software for: 1-2 years ### "Great alternative to appointment confirmations/recalls!" January 9, 2018 5.0 Pros Recalls and appointment confirmations. Customization is great also. You can have them send out 100 recalls a day or just make that total weekly. Cons We have had issues with interfacing. Our system AMD does not always stay connected with Solution Reach and we have to re-interface. Review Source BN Bao N. Office manager Medical Practice Used the software for: 1-2 years ### "Worst customer service!" February 8, 2018 1.0 Cons \-Appointment glitches -Does not let you text patients back -Does not let you edit appointments -Will constantly send reminders to patients that already confirmed. -There is no customer service phone number (had to contact them through sales). -Nobody returns phone calls. Review Source TS Tara S. receptionist Used the software for: 1-2 years ### "Easy to use" December 18, 2017 5.0 Pros Helps free up time to do other task needed to be done in the office. Without it I would be on the phone all day trying to confirm and call recall Cons We wish it would continuously send messages even after the limit is exceeded. If there is a way to do this, I am unsure how Review Source AF Amber F. Office Manger Medical Practice Used the software for: 1-2 years ### "Less Phone Time" July 17, 2017 4.0 Pros It helps reduce the number of patients that I have to call whether it be to confirm an appointment or to follow up with them. Cons We were expecting more patients to be scheduled for recare with solution reach, this area hasn't been as successful as we would have hoped. Review Source AL Alyson L. Office manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "It's Awesome" August 10, 2018 5.0 Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc. Pros SIMPLICITY! I LOVE IT! It makes the day-to-day communication extremely efficient with our patients. I like how easy it is to customize settings and preferences. No patient is the same, so why not taylor settings based on individual preferances. We can reach patients so much more quickly which takes less staff time and our patients love it too! Cons It does not interface with our current scheduling system, I hope with time they are able to sync up. Until then, this means we have extra info in two places and sometimes we have to check one or both system to find what we are looking for. I know they have integrated with other EMRs etc, hopefully they sync with IntakeQ in the future! Review Source MW Mary W. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Easy, efficient and reliable" August 17, 2017 5.0 saves valuable time. Pros I find it easy to use when notifying patients, it's very helpful in saving us valuable time and its easy to navigate Cons I am not totally happy with creating "groups" for newsletters. I find it have to navigate this part of the platform. Review Source KH Kadee H. Front Office Used the software for: 1-2 years ### "Easy and Effective" August 30, 2017 5.0 Pros Solution reach frees up so much valuable time during the day so I can accomplish so much more on a daily bases. Cons Some of the more complicated features and settings can be a challenge to set up. Once the systems are in place though it's so worth it. Review Source JA Jasmin A. Office Manager Medical Practice Used the software for: 6-12 months ### "Easy way to reach your patients" July 27, 2019 5.0 Overall easy to use and maintain communtication through. Pros Easy way to send out notifications such as appointment reminders and other things you want to share with your patients. Cons It can be a little more on the expensive side. Review Source BH Ben H. Owner Medical Practice Used the software for: 1-2 years ### "Glitches affecting product" November 14, 2017 1.0 Pros Kind customer service but have not (yet) fixed the issues of appointment reminders going out on a consistent basis. Cons It is not at all reliable. Our clinic has had numerous issues with SR not updating our patients appointments due to glitches. Review Source Lic. Francia Sanoja @. Nutricionista Medical Practice Used the software for: I used a free trial ### " The medical solution within the reach of technology" March 17, 2019 5.0 Excellent test with a fascinating design Pros I like the amount of integrated services to provide better quality of patient service from the programming to the confirmation of your appointment and the systematized form that allows to increase the number of patients and therefore the level of earnings of the specialists. Cons Only a detail that greater technology greater dependence on the Internet network which can provide instability if it fails. However, they have a courier service which could compensate for any failure. Review Source SS Shari S. Front Desk Used the software for: 1-2 years ### "Awesome product" February 27, 2018 5.0 Pros The time it saves us and ability to customize our messages makes this a must have product for every office! Cons Software is great, constant requests for us to take webinars and learn new ways to do things can become annoying. Review Source AP Amber P. PSR Used the software for: 1-2 years ### "very good" March 5, 2018 5.0 Pros it makes my job easy and I don't have to call. Also it makes it nice to be able to text. Cons customer support isn't always the easiest to deal with. they don't always answer emails or get back to you in a timely manner Review Source eL elliot L. Owner/Dentist Hospital & Health Care Used the software for: Less than 6 months ### "Cancelled subscription" February 12, 2020 2.0 Pros It called and confirmed my patients nicely Cons I sent 6 weeks waiting for medical forms to be added and customized. It never happened. Reps did not help and kept pushing me off. We switched back to yapi with which we were very happy. Review Source Response from Solutionreach February 18, 2020 Hi Elliot, I'm sorry you had a poor experience with Solutionreach. If there's anything I can do to help, please reach out. DB Daniel B. Office Manager Medical Practice Used the software for: 1-2 years ### "Easy and functional, it takes a lot off my plate" July 17, 2017 5.0 Pros I love that it takes cares of all the patient reminders. It saves our office so much time every day! Cons I wish the conversations feature was not an additional cost but was rather included in the monthly price. Review Source MN Meagan N. Office Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "SolutionReach" December 5, 2019 3.0 Eventually our patients will be used to the automated calls and text instead of a personal call and that will save time for me. Pros I am still seeing the benefits of this product. Overall seems like this could be a good fit for my office. Cons Not really a complaint about the software yet. It is still new and I am still seeing what can be done with this. Review Source Response from Solutionreach December 6, 2019 Thanks for the review, Meagan. So glad you're seeing the benefits of Solutionreach for your practice. Be sure to check out our online community (community.solutionreach.com) for helpful articles and product forums as you get oriented with the platform. LF Lynne F. Office Manager Medical Practice Used the software for: Less than 6 months ### "Had a few glitches when we started but B Black and J Miller were so helpful and resolved the issues" July 10, 2017 5.0 Pt recall has improved immensely. Pros Ease of set up. They walked me through every step of the way including but not limited to connecting our EHR system with SR. They knew which questions to ask so that when we uploaded the system, they just "plugged" my answers in. Cons I wish there was a way that when I open the patient emails that are cancelling I could go directly to their email. Currently, if I respond it would go back to SR. Also, some confirmation emails state "A message from one of your patients" and it only lists their name and phone number. I have to go into the EHR system and find their appt date and time and then go to the appropriate date and mark as confirmed. This step is time consuming. Review Source MD Maggie D. Front Desk Used the software for: 1-2 years ### "We have been using solution reach for over a year now and absolutely love it! " August 21, 2017 5.0 Pros The text message reminders. Our patients enjoy receiving them and being able to add it to their calendar to remind them of the appointment. Also enjoy sending out newsletters to our patients as well. Review Source sJ sarah J. front desk Hospital & Health Care Used the software for: 1-2 years ### "not spectacular " September 29, 2018 3.0 overall id have to say i had a negative experience. i ended up having to correct mistakes daily Pros i liked that it did cut down on the amount of confirmation calls i had to make Cons the amount of inaccuracy was just too much Review Source BB BethAnn B. Operations Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "I am so happy we decided to go with Solution Reach, very east to use" December 12, 2017 5.0 I haven't come across anything yet that I am dissatisfied with, everyone was so friendly and helpful, you never are alone with Solution Reach Pros A lot less time talking on the phone, this frees up my employees time to perform other job tasks that are required of them. The employees seem to be a lot happier now, and have a lot more time to spend with the patients and their needs Review Source MM Michelle M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Over Promised, Under Delivered" December 27, 2018 1.0 This has been the worst experience I have had with any software. SR made so many claims and promises and have not provided a fraction of the service. I sent a cancellation notice due to breach of contract on behalf of Solution Reach and they continue to fail at contacting me back. I would go into detail about the multiple problems, however am limited to the amount I can type here. The service is horrible, Still waiting for the support staff to call us back regarding the breach.... Customer service is horrendous. Pros At this point, there is nothing I like about this software. Cons The fact that the sales people tell you everything the system is supposed to be able to do and the reality that it does not do a fraction of what is promised. They brag about capturing google reviews, yet you are never told that this is an additional cost. Immediate Messaging for appointment confirmations are not Immediate. The appointment would have to be booked 27+ days out to receive an appt booked message. Anything booked within that time will not receive an immediate message. There is zero customer service, nobody seems to be able to answer questions and always have to 'call you back' but never do. Review Source FB Frank B. Physician owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pros and Cons" June 23, 2020 5.0 Enjoyed the ease of using Solutionreach. Just did not make economical sense for my office. Pros Excellent solution for texting patients. Message sent to the patient uses your office phone number instead of a random number that the patient might not recognize and therefore be wary of its validity. Cons The price structure made me stop using the software. I would prefer an unlimited monthly charge, not a message charge. Review Source Response from Solutionreach June 26, 2020 Thank you for the review, Frank. I'm glad that you enjoyed using our two-way-texting feature, although I'm sorry to hear that there were issues with our pricing. To clarify, Solutionreach does not charge based on the number of messages sent with our tools. Any extra charges are due to utilizing additional tools that are not part of our standard messaging features (digital intake forms, telehealth video calls, etc.) If you decide you'd like to give Solutionreach another try, we'd love to have you back! Feel free to email us at community.solutionreach.com and I can get you in touch with a member of our team to discuss. KS Kristen S. Admin Used the software for: 6-12 months ### "Was ok" June 26, 2018 4.0 Pros I liked that it was constantly sending the reminders out to patients and I never had to contact them because it didn't send or there were issues. It was a pretty good service. Cons Trying to get ahold of their customer service and get things corrected was almost impossible. It would take so many steps to get an issue sorted out. Review Source Similar Products Featured ## Related categories [Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)