# Page 7 | Solutionreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Solutionreach the right Appointment Reminder solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160916/Solutionreach/reviews --- Solutionreach 3.8 (236) [View alternatives](https://www.capterra.com/p/160916/Solutionreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 13th, 2026 # Page 7 - Reviews of Solutionreach ## Showing most helpful reviews Showing 151-175 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Carla S. front office supervisor Medical Practice Used the software for: 1-2 years ### "I have used this product in the office for over a year now and am very satisfied." October 4, 2017 4.0 Our no show rate has decreased. Pros I like having the ability to log on to the system from in or outside the office to reach our patients when we need to close due to weather. It is great to reach the entire patient population with one message. Cons Customer service . I prefer to have a contact with each vendor I work with it is frustrating to have to just call and get the rep of the day when you have an issue. Review Source BA Brice A. Practice Admistrator Used the software for: 1-2 years ### "Use for reminders and communication with patients regarding Pediatric Office" June 5, 2018 4.0 Automating Reminder Calls were what motivated us to start, and there's so much more tht came with it! Pros It is pretty well all inclusive - it does everything from reminders, call-backs, confirmations, and follow-up reviews. Great system. Cons It would be awesome to be able to incorporate a check-in process and info verification. Aldo would be way cool if SR was able to run eligibility and benefits on Insurance coverage :-) Review Source NM Nicole M. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Solution reach has helped our office confirm patients and reduced the amount of no shows we have" February 26, 2018 5.0 Pros Patients love getting a reminder text from us about their upcoming appointments. In this day and age it makes it so convenient to confirm an appointment with a simple text. Cons They do not have support staff when you have an issue and it took 5 or 6 days for them to get back to me regarding a question I had. And I had to do it all through the chat and email. Review Source BK Byounggon K. Dentist Medical Practice Used the software for: 2+ years ### "They will lock you into a contract. " October 17, 2017 2.0 I won't use this company anymore. Pros Cons They will bind you with contract automatically every year even if you have use this company 2-3 years. No communication with Sprint mobile. No google or yelp review available. Very slow update with Eaglesoft Review Source EC Erin C. Optician Used the software for: 2+ years ### "We have had a great expericence and noticed that the amount of no shows have gone way down!" May 21, 2018 5.0 Pros Ease of use! Love that I can see what the pt is thinking and make changes to our procedures. Great job! Cons Can not chose between your CL are in or your glasses are in. Would like to have that option to make it easier for our pts that got both Review Source SB Sally B. Practice Administrator Hospital & Health Care Used the software for: 1-2 years ### "Never responded back after trying to cancel service " February 22, 2018 4.0 Daily reminders, patients confirmations through emails, text messages and phone calls - They would generate a post card as well if we needed. Pros The ease of online daily use as the person that used it, as well as the campaign letters you were able to send out. Cons The monthly expense of the software - once we tried to cancel, then they were wanting to give us a promotional deal...frustrating that they didn't offer it sooner. Review Source HL Hannah L. manager Used the software for: 2+ years ### "Our office loves it!" September 26, 2017 5.0 Pros Easy way to communicate with patients! I love setting up custom groups to send messages to! Patients love the birthday message! Cons Some patients think they get "too many messages". Others love the reminders. That's the only con we have! Review Source TM Tanya M. Dental Receptionist Medical Practice Used the software for: 2+ years ### "haaaaaaaamazing! ;)" July 18, 2017 5.0 Pros Everything. Especially that we can text patients. Our patients rave about the service. They love it. Cons Nothing for now. I truly love everything about them. Any issues I have I contact them directly and they usually fix the problem. Review Source AP Amy P. Practice Administrator Medical Practice Used the software for: 6-12 months ### "Solutionreach has been nothing short of phenomenal. It has increased our production." July 17, 2017 5.0 Pros I love that I don't have to spend time calling to confirm patients or calling patients to inform them that their glasses or contacts are ready. I love that patients can confirm their appointments from the text or email. I love that the patients LOVE the convenience of not having to return a phone call. I love the newsletter feature and the staff at Solutionreach is great about helping develop an eye catching, informative newsletter that I was able to send out for #NationalSunglassDay, even when I requested help at the last minute. Review Source BW Brenda W. Practice Administrator Medical Practice Used the software for: 1-2 years ### "Solutionreach - Satisfied Customer" October 16, 2018 4.0 We had only had a few issues in 1 1/2 years. When we do, customer services has helped us. Pros We use several of the products offered and am happy with everything. I use the unlimited texting, communication, Surveys and Reviews. Cons There are a few reporting restrictions; unable to sort reviews/surveys by calendar week/month/year. Hopefully, they are working on this feature. It is all or nothing currently. Review Source bL ben L. Dentist Medical Practice Used the software for: Less than 6 months ### "They are crooks and will lock you into a contract, hard to use and not updated" August 30, 2017 1.0 I hope solution reach goes out of business. Pros The only pro that I can think of is that I practiced for several years before finding them and that my family doesn't rely on them for any useful service because this company literally hates customers. They need to learn customer service. I recommend that they read The Nordstrom Way Cons They refuse to let you out of your contract and try to charger you money to break your contract. Terrible service, Cody would not let me talk to anyone else but him and would not provide corporate information. I have contacted my local dental association and the president of the ADA with my complaint. This company is the absolute worst and treats dentists very badly Review Source CL Celina L. Scheduling Coordinator Used the software for: 2+ years ### "Beneficial to our practice. " November 22, 2017 5.0 Pros Ability to notify patients effectively improvement in kept appointment percentage, good notification system. Cons Sometimes it fails to sync but the IT department is responsive and fixes issue quickly to maintain consistence. Review Source DF David F. Optometrist Medical Practice Used the software for: 1-2 years ### "Unethical liars" December 14, 2017 1.0 This company will steal your money Pros It is fine as far as what it does. It is not the software that is the problem its all the extra charges they do not tell you about. Cons The company sneaks hundreds of dollars extra charges on to your account then tells you that you signed for those extra charges. When asked for proof of signing something they could not provide a signature of any kind. Review Source kB kim B. dental assistant Medical Practice Used the software for: 2+ years ### "Excellent company, people, product" November 7, 2018 5.0 3 years perfect service full schedule, less cancellations, less holes in the scheudule Pros Everything they do, I (we all) love. We have never had better communication with our patients. Cons every office does not use it, that is the only con. Review Source AF Andrea F. Office Manager Used the software for: 1-2 years ### "We have had great experiences with SolutionReach. Would highly reccomend!" January 11, 2018 5.0 Pros We love that we no longer spend 2 to 4 hours on reminders calls. It's also been great for patient engagement, as well as sending out newsletters. Cons It would be really great if the SR conversations and SR reviews were included with the monthly premium that we already pay. I am very interested in adding that service, but have been reluctant because of the cost Review Source LG LEE G. TREATMENT COORDINATOR Medical Practice Used the software for: 1-2 years ### "A 5 STAR "MUST HAVE" FOR YOUR OFFICE!" July 21, 2017 5.0 SR CONVERSATIONS IS AN ASSET TO HAVE!!! Pros SO EASY TO USE AND IF EVER NEEDED...A TERRIFIC CUSTOMER SUPPORT TEAM THAT ALWAYS PROVIDE FANTASTIC SUPPORT. CONFIRMATIONS ARE SO EASY AND COMMUNICATION WITH THE PATIENTS QUICK AND EFFECTIVE! Cons NOTHING. SOLUTION REACH IS THE MOST COMPREHENSIVE PATIENT COMMUNICATION PLATFORM I HAVE EVER SEEN (AND IVE SEEN THE COMPETITORS!). Review Source AB Anaiah B. Receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### "Our experience has been very simple for the most part. " February 27, 2018 4.0 Pros I like being able to customize the way I communicate with each patient. I also have liked being able to text our patient, even though there are still a few bugs. Cons At this particular moment, conversations.. there are still some annoying bugs. I don't like how it will tell me I have a message a few min before actually receiving the message. Review Source SV Siobhan V. Practice Manager Used the software for: 2+ years ### "Good product but..." April 13, 2018 3.0 It saves man hours having the reminders go out automatically! Pros This software does a great job sending out appointment reminders and birthday celebrations. The patients also like to be reminded about their appointment an hour in advance. Cons It is so hard to reach a live person. First it makes you search for your answer, then you can do an online chat however, there is not a phone number to reach them on the help site. You have to convince the online chat tech to give you a phone number to call. Also I would love updated training . Review Source KF Karen F. Hygiene Coordinator Medical Practice Used the software for: 2+ years ### "Love how SolutionReach saves us so much time" March 20, 2018 4.0 Pros It works so well to communicate electronically with patients. We have saved many hours per week with not having to make confirmation phone calls. We can text patients and they appreciate not having to answer the phone Cons Being in Canada and Solutionreach is based out of Utah, can make for some challenges due to mobile carriers from one country to the next. Review Source KT Kelsey T. Receptionist Medical Practice Used the software for: 6-12 months ### "Would recommend solution reach" February 1, 2019 4.0 Despite a rocky go live, we are happy with our decision to use Solution Reach. The staff are always friendly and professional. Pros They have great texting options, patient feedback and customized surveys, and reminders. The support staff is usually very knowledgeable and helpful. The platform is easy to navigate. The cost is reasonable. Cons Our go-live was rocky. We had a few key features that were not correctly explained by sales staff. The immediate reminders could be more easily changed. Review Source CLU Cynthia López U. Optician Used the software for: 1-2 years ### "So far has been great!" May 14, 2018 4.0 Pros Customer support is always available, love their screen sharing interaction and conversations has change the game. Cons That it doesn't have the option for another language in any part of their software. Plus we have to make sure our notifications are working, had our eyewear notifications not working since 2016 Review Source LF Linda F. Business Manager Medical Practice Used the software for: Less than 6 months ### "Did Not Integrate with Our Practice Management Software" June 7, 2017 3.0 Frankly, we went back to our previous product. We understand it works well for a variety of applications, it just didn't play friendly with the current structure of our practice. Pros One of our employees suggested it, because her nail salon used this service. It automatically texted her a reminder for her appointment, let her confirm electronically, and even had an interactive map. The rep showed us many features that would have been wonderful for any business, but unfortunately, it did not convert our database correctly, and we discontinued using after a month. Cons Our dental software is Daisy, and SolutionReach claimed it would integrate with our practice management program to send reminders to previous patients that had missed cleanings, etc., but it ended up sending postcards to EVERY patient we had ever seen. It created unneeded chaos. Review Source JN Jeremy N. Practice Manager Medical Practice Used the software for: 1-2 years ### "SR has been really easy for us to implement " January 31, 2018 5.0 Pros It saves our staff from having to make SEVERAL phone calls to patients. the good thing about this is it allows our staff to focus on getting other tasks done Cons nothing i have noticed as of yet. the only "small" thing i noticed was patients were getting alerts when they didn't need to. but that was fixed. Review Source RP Rachel P. Office Mgr. Used the software for: 1-2 years ### "Rough start with switching over from demand force, but great now. " January 9, 2018 5.0 Pros The software is very easy to use. A lot of awesome features. You can even get them to assist you with the newsletters and more complicated features. Cons Very different from our previous software. It was hard to learn the new way to create newsletters and campaigns. That platform could be changed a little Review Source Ashley M. Distributor Medical Practice Used the software for: Less than 6 months ### "Office ease!" October 9, 2018 5.0 Pros Texting clients is easy on the desktop app AND on the iphone app! Chat support is excellent. Customer service is equally wonderful and helpful. Cons I keep getting SR Communication errors and issues communicating with my server. Review Source Similar Products Featured ## Related categories [Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)