# Page 6 | Solutionreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Solutionreach the right Appointment Reminder solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160916/Solutionreach/reviews --- Solutionreach 3.8 (236) [View alternatives](https://www.capterra.com/p/160916/Solutionreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 13th, 2026 # Page 6 - Reviews of Solutionreach ## Showing most helpful reviews Showing 126-150 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL JULIA L. Administrator Medical Practice Used the software for: 1-2 years ### "So many Fun Features " January 3, 2019 4.0 Pros You could send appointment reminders, Happy Birthday messages, text, call, or email. You can create you own template for reminders. I love that you can text back to patients. Cons it is a little pricey, but for all that you can get out of this software It pays off. You do need to take a lot of notes until your familiar with it. but like I said It is worth it ! Review Source kT kristi T. admin Hospital & Health Care Used the software for: 1-2 years ### "Awesome program" August 10, 2018 5.0 I would recommend solution reach to other dental practices. I had a good experience with them. It is user friendly and is not too complicated to use. If you are just looking for appointment confirmations and communication between patient's this is the software for you. Pros I liked being able to confirm patient's appointments without having to call them. I can communicate important messages to patients if they are unable to answer the phone. Cons I do not like the fees. It is relatively more expensive than other programs that do the same thing. If you want other functions they are an added on fee. Review Source EL Emily L. Scheduler Used the software for: 2+ years ### "Great program and awesome customer support" July 24, 2017 5.0 Love that our patients can schedule online at any time day or night and that we can text our patients to remind of their appointments. Pros I love how easy it is to communicate via text with this software! Not everyone has time to answer the phone or give you a call back to confirm their appointment. Cons I wish the whole system was able to update in real time and not have to wait for it to sync every couple of hours. Review Source QC Quinton C. OM Medical Practice Used the software for: 2+ years ### "All positive with my experience very insiteful" July 11, 2017 4.0 everything Pros I love the appointment confirmations, the ability to read reviews on how out patients view us, the birthday reminders, and the way we can push different products. Review Source JD Justin D. Consulting Hospital & Health Care Used the software for: 6-12 months ### "I've used better but it was ok" November 7, 2023 4.0 Pros There forms were easy to use but they had just jumped into the medical space, I believe. Cons A lot of small things that we needed to figure out. Review Source NB Nicole B. Scheduling coordinator Medical Practice Used the software for: 2+ years ### "Solution reach is life changing" October 3, 2018 5.0 Amazing Pros Convenience, easy to use, user friendly, makes it easier to connect with patients and patients to connect with us! Cons Wish I could share reviews to Google or Facebook. Review Source DF Daniel F. Owner/Provider Hospital & Health Care Used the software for: 2+ years ### "THE WHOLE PACKAGE!" April 5, 2018 4.0 Increased patient retention by reminder notices and increased communication with patients. More patients schedule ahead of time, contact to reschedule faster, less no shows. Pros Easy to use, covers all the bases, able to personalize, connects with our scheduling system to grab patient info Cons Customer Support is iffy sometimes (has gotten better in 2018), a little too much going on in some pages Review Source HN Holly N. Office Manager Medical Practice Used the software for: 1-2 years ### "I love the software, Some of the customer service is so bad I think of changing, But the features keep me. " October 10, 2017 2.0 Wish customer service that actually deal with current customers were better trained. More "on the same page" and possibly don'y frankly LIE for the sale. Pros Keeping our hygiene schedule 100% FULL> Went from multiple no-shows a day to 1 in a "blue moon". SO Much better! Cons Customer Service is overall terrible. There are the one here and there that are great! BUT, Overall, They seem to not know how to deal with current customers or care if they keep them. Felt often as if i were "just another number" and was o the phone just "for the sale Review Source SW Sarah W. Front Office Coordinator Medical Practice Used the software for: 6-12 months ### "Makes Communication Easy" August 15, 2018 4.0 Pros I like how easy it is to communicate with patients and how much time Solution Reach has saved me. Cons I wish that the SR Conversations had the option to only use the inter-office communications. We are an office of 24+ and not all of the staff needs access to the patient communication system. I feel like that would cause a lot of issues. But I would really like to use the SR Conversations for inter-office communications. The system we currently use has to be used IN the office. We have some staff members that sometimes work outside of the office and it would be nice for them to be able to be included in the day to day office communications Review Source AR Addison R. Front Desk Medical Practice Used the software for: 1-2 years ### " We have really enjoyed Solutionreach. The communication aspect has been really great!" July 10, 2017 5.0 Pros We LOVE the text reminders! They're great as far as ease of setting up the schedule of how many reminders are sent and how often. The patients really love them as well. Cons I could still use a little help with creating groups, but not I think that's the only thing that could be considered a "con." Review Source MW Melissa W. Patient Care Coordinator Used the software for: 6-12 months ### "Saves our office time and money!" April 28, 2018 4.0 Pros We love the text/email options, the ease of using the system and anytime we have had an issue arise the customer service team has been fantastic! Cons I do not like that there are not more customization options available per different patients. Or that we can not schedule messages to go out ahead of time. Also, our sync has failed at least twice since we have had it so we have to almost "babysit" it daily to make sure it is still synced. Review Source RB Robin B. Hygiene Coordinator Medical Practice Used the software for: 2+ years ### "Ease of contacting patients, no so good on us receiving text" July 17, 2017 3.0 Pros The ease of how the patients are contacted Cons We have used this product for about 3years. The patients are still telling me that they have "responded to the text" however I do not get an email advising of the patients response. Rather it be confirming, cancelling or texting me a reason why the need to reschedule. Review Source NB Nicole B. Office Manager Used the software for: 2+ years ### "Saves us time from calling everyone" April 4, 2018 4.0 Pros I like that it means I don't have to call each and every patient to remind them of their appointments. This saves us a lot of time in the office throughout the day Cons When people opt out or tell us they don't like it, or they yell at us for "so many reminders" like we are personally calling and texting all the time Review Source MD Michael D. Owner/Dentist Used the software for: 2+ years ### "Excellent communication tool" February 20, 2018 5.0 Pros Conversations, that turns your office phone number into a text capable number is the best feature. I also love the reminders for the patients. Cons Not much, maybe would be better if it could be used with android tablet and not just an ipad. I cannot really think of any other con for this product. It is wonderful. Review Source VR Verified Reviewer Hygiene Coordinator Medical Practice Used the software for: 1-2 years ### "We switched and never looked back" December 7, 2018 2.0 We had them for two years and left after they raised their fees, and we found another system that worked better. Pros The recall reports were nice, you could export them to an excel file, which was helpful. Cons The texting wasn't easy to use, I've used other programs that implemented it much easier. Review Source BC Ben C. Dentist Medical Practice Used the software for: Less than 6 months ### "Very Unhappy" October 25, 2018 1.0 Pros Haven't found one yet. So far our interaction with customer support and all the functions of this software are inferior to Demand force. I wish that it was not true but that is our experience. Cons We switched from Demand force because Eagle soft quit supporting that system. Since switching we have had nothing but problems. And I wouldn't be submitting this if customer support hadn't been difficult. We were averaging 4-5 five star reviews a month and since switching we haven't gotten any form our patients. Also our patients are mad because they are getting reminders for one appointment to every phone number in the family. We were very happy with demand force and the transition has been a pain. I will remove this review if our problem ever gets resolved. Review Source MG Melissa G. CPOA Medical Practice Used the software for: 2+ years ### "This program made our practice run more efficiently. " March 8, 2018 5.0 It helps us reach our patients in the easiest way. Extremely user friendly! Pros This program is very user friendly and truly helps with keeping up with the electronic world we live in. Cons Patients would sometimes get more reminders than they necessarily wanted. I Do believe you can change your settings on this though. Review Source MH Michele H. CEO Medical Practice Used the software for: 2+ years ### "Rip-off Customer Service" April 24, 2018 1.0 Pros Started out great.Now I am ready to sue them. So ready to get your money. So lazy to do anything. What are they thinking ??? Cons Their changing platforms has created system incompatibility. The only person who can cancel the contract does not answer the phone. My next call is to BBB, then a lawyer. Review Source CM Christi M. Office Manager Medical Practice Used the software for: 2+ years ### "Highly recommend" November 20, 2017 5.0 Pros Allows Front desk to have more time to focus on patient care rather than sitting on the phone confirming appointments. Also extremely helpful in communicating with patients. Cons Can sometimes be somewhat overwhelming because there are so many great features that you want to be able to utilize. Review Source MG Matt G. Front Office Manager Used the software for: 1-2 years ### "Very Positive thus far!" February 8, 2018 5.0 Pros The interface is easy to use, effective, and it saves me time. It is a benefit to our office and to all of our patients. Cons I would like to see some of the additional features included in the main program. Other then that I don't have many complaints. Review Source DB Danielle B. Marketing Coordinator Used the software for: 1-2 years ### "Easy software to use but the SR Reviews is not my favorite. You can only use the app w/apple" March 12, 2018 4.0 Appointment confirmations, text capability Pros Appointment confirmations is my favorite. I's so nice not to have to think about confirming appointments for patients. I also love the SR Conversations. It's really nice to be able to text a patient fast and easy. Cons SR Reviews is not my favorite. I think it has a lot of potential but it's not working with our office. I've spoken to customer service DOZENS of times and the issues have not been resolved.... Review Source CC Carlota C. Office Manager Medical Practice Used the software for: 2+ years ### "Easy to use, perfect for our office." July 17, 2017 5.0 Pros We like how we can communicate better with patients. The software is easy to use, our patients love getting the text or voice mail reminders. Cons As far as cons about this software, non that I can think off. If I have a problem there is always a solution most of the time is human error. Review Source ATC ANDREW T C. Dentist Medical Practice Used the software for: 1-2 years ### "Solution Reach as your solution" September 6, 2018 4.0 Excellent customer service - they are there quickly when you need them. Pros Very comprehensive for staying in contact with customers A lot of options from which to choose for methods of reaching customers Customizable Cons Often times a company that tries to do everything, succeeds in only doing a few things great and often times end up being mediocre. There are some improvements that could be made, but overall a good software company Review Source NB Nicole B. Front Office Coordinator Medical Practice Used the software for: 2+ years ### "Front Office Coordinator" August 3, 2017 5.0 Pros What we really like as a practice is how easy the program is to use. And when you don't understand something customer service is great about helping out Cons Don't like being charge for every "new" thing that comes out would like to pay flat rate for updates Review Source RV Rebecca V. Office Manager Medical Practice Used the software for: 6-12 months ### "Good appointment confirmation program" September 6, 2017 4.0 I like that it has cut down on the confirming the appointments for the office. it has assisted in reducing the no-show rate but 1/2. We have been able to send out messages when we have large amounts of openings with the click of a button reaching more people in less time closing those large holes and making the day productive in a shorter an=mount of time then when we did not have it. Pros 1)automated confirmation for patient appointments. 2) one of a few tools to assist with recall due date tracking and management. 3) great customer service. Cons Can be difficult to maneuver from time to time due to updates/ modifications made to the programing. Review Source Similar Products Featured