# Page 5 | Solutionreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Solutionreach the right Appointment Reminder solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160916/Solutionreach/reviews --- Solutionreach 3.8 (236) [View alternatives](https://www.capterra.com/p/160916/Solutionreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 13th, 2026 # Page 5 - Reviews of Solutionreach ## Showing most helpful reviews Showing 101-125 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KH Kathleen H. owner Hospital & Health Care Used the software for: 1-2 years ### "worst customer service I have ever come across in all my years as an office manager" November 25, 2020 1.0 Pros The texting feature is useful and saves time. Cons The technical support team takes days to get a hold of , customer service all gives the same scripted answer when a problem occurs When the system goes down it affects our whole office scheduling. At this point my system has been down for 5 days and no one will call me back. Review Source Response from Solutionreach November 30, 2020 Hi Kathleen, I'm sorry to hear you've had a hard time getting the help you need. It looks like your sync issues have been resolved but I am still reaching out to our support team to make sure someone follows up with you about your concerns. SY Sarah Y. Dental hygienist Used the software for: 1-2 years ### "Helped us fill last minute holes in the schedule. " March 19, 2018 5.0 Pros We could send out email and/or text blasts to promote an event going on or to fill a last minute schedule change. Similar reminder systems require you to create a mailing or call list before doing this. If solutionreach integrates with your software, they can pull unscheduled patients into a list for you. Cons It does not intergrate well with MOGO software and it is fairly expensive. I thought that using a reminder systems would cause our no-show rate to disappear but unfortunately it still exists. Review Source VR Verified Reviewer Warehouse Manager Wholesale Used the software for: 6-12 months ### "Self scheduling " February 13, 2019 5.0 At first getting solution reach set up was a headache but now it has increased our efficiency Pros I like that customers are able to schedule their own appointments using the software. Cons Some customers have a difficult time using the software but once I do it works smoothly Review Source TS Tracy S. Office Manager Used the software for: 2+ years ### "What a great system for Doctor's Offices" January 9, 2018 5.0 Keeping in touch with our patients on a daily bases. Pros Appointment Reminders going out daily to our patients and monthly Newletters that can go out of all of our patients Cons Software Aggreement with our Software Company that happened after we had been with Solution Reach for several years. They could work it out to keep them. Review Source SW Sjana W. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "The best time saver in the office" September 19, 2022 5.0 The time they save me allows me to focus my attention to more pressing matters-I don't have to do phone call reminders for appointments, and no more recall! They do it all! They also keep tabs on reviews for me! Heaven forbid we get a less than stellar review, and I am notified immediately, so this can be rectified-if possible immediately. Pros They do the work of at least 3 employees, more if you are a bigger office! Saves me time, phone calls, headaches! I can do a link for payment, I love texting patients, I can multitask with this and not miss anything! Cons A few features aren't super user friendly, I have to search out and find how to do a few things, they sync process is also a little slow. Review Source JB Josefina B. manager Medical Practice Used the software for: 6-12 months ### "Could be much better" November 24, 2020 5.0 So far, as much as it's helped us, it's set us back. I think a review system along an online version of text and reminders would completely replace this program. Pros Although the program itself has gotten much better with time. It still needs plenty of work. It is able to help us send paperwork, text and email patients reminders and key things before their appointments Cons customer service is basically nowhere to be found other than the frequently asked questions, which is okay as long as you dont have any specific questions. Plus they stole some of our questionnaires and made them their own templates without giving us credit for them. Review Source VR Verified Reviewer Optometric Technician Hospital & Health Care Used the software for: 6-12 months ### "Very Convenient " August 27, 2019 4.0 Pros Very convenient, cuts the time it takes to contact patients greatly. Cons It is not the easiest platform to navigate. Review Source Response from Solutionreach August 28, 2019 Thanks for the review. If you have more feedback on the navigation, please let me know and I can pass it on to our product team. KB Katie B. Patient Relations Medical Practice Used the software for: 2+ years ### "Great Experience " July 20, 2017 5.0 Pros We love how our communication with patients has improved and therefore our no show patients has decreased! The website is so easy to use and if I ever have any questions I know that customer service is always going to be professional and helpful! Cons The only con to the website is that is doesn't update often enough I feel. We can delete an appointment and if Solutionreach doesn't update it will send them a confirmation even though they have already cancelled the appointment. Review Source JI Jennifer I. Office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Not worth the money in my opinion " May 5, 2022 4.0 Not to great lol Pros It did it’s job. Confirming appointments was a main use. But that’s all it did. Cons Not enough features for the price we paid! Review Source JJ Jenny J. Optical Assistant/ Biller Medical Practice Used the software for: 2+ years ### "So easy and versatile!" November 27, 2019 5.0 Pros SolutionReach integrates with my practice management software and saves us so much time confirming appointments and doing patient recalls. Cons Sometimes our patients get multiple reminders, or get recall reminders after they have already had their exam. Review Source Response from Solutionreach December 2, 2019 Thank you very much for the review! DA David A. Dentist Hospital & Health Care Used the software for: 1-2 years ### "Loving it after our first year" March 21, 2024 5.0 Pros Patient communication is intuitive and easy to use. Cons Inability to see provider detail with the schedule on the app. Review Source AC Andrea C. Office Admin Medical Practice Used the software for: 2+ years ### "Great way to communicate with patients" July 17, 2017 4.0 Pros The reminders are fantastic! Very easy to customize how often messages go out via both text and email. The surveys and reviews are helpful as well. Tons of options for staying in touch with patients via newsletters and social media. Cons Additional costs for new features; there are occasions where messages have trouble getting through--be it patient confirmations coming in on our end or patients receiving messages for appointments they've already rescheduled. Review Source EP Esther P. owner Medical Practice Used the software for: 6-12 months ### "DONT GET YOURSELF IN A NIGHTMARE!" August 13, 2018 1.0 Look for another company! You have been warned! Pros Everything they explain, when they show it to you, looks good! If wish they could have more trained staff to handle and answer the questions. Cons The text appointment reminders feature that sends multiple text to the patients to the point they have received 4-6 text in one same day. I lost patients because of the system doing so almost every day, even when we took the patients out of the schedule! Bad service! They will not return your call and when they do, they say they have up to a month to do something about the issue. They are nice only the day they present the product to you! Don't sign the 2-year contract because they will not let you stop it and will make you pay the whole 2 years even if their product is crap! Review Source MC Michelle C. Treatment Coordinator Medical Practice Used the software for: 2+ years ### "An innovative patient communication platform!" November 27, 2017 5.0 The company has great outlets available to give your feedback and to chat with other solution reach users and solution reach employees. Pros Appointment reminder options and tablet app for patients to fill out their paperwork, customer service is great-never have to wait long to speak with someone on the phone or online chat. Cons The extra features/products being added are an additional cost on top of monthly fee, part of the integration with our practice management software could be better. Review Source SD Suzanne D. Front desk Medical Practice Used the software for: Less than 6 months ### "LOVE our trainer" July 28, 2022 5.0 So far so good. It is alot of new to learn but going well. Pros Group Messages, being able to send multiple people for 1 message Cons Under groups you can not type notes per patient for sending messages Switched from [Weave](https://www.capterra.com/p/174185/Weave-Accreditation/) cost and unfriendly customer serive Review Source HA Haley A. Patient care coordinator Used the software for: 2+ years ### "Solution Reach is so easy to use and their customer service is outstanding!" January 4, 2018 5.0 we use the auto reminders which saves us a lot of time on calling all the patients, and Solutionreach Conversation which has saved us a lot of failed appointments. Pros I love that Solutionreach is so user friendly and if there is ever something that I don't understand I can easily reach a representative to explain whatever I'm having trouble with or a demo to show me. Cons sometimes there is a lag between Solutionreach and Eaglesoft but its gotten significantly better in the last year. Review Source JF Jeremy F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "SolutionReach works fine" July 21, 2020 4.0 I use SolutionReach to allow greater patient communication Pros It works fine and allows my team to function and focus on other portions of our business and practice. Cons Incredibly costly for what you get. There are other platforms out there that are a third of the price. Review Source AD Anand D. Owner Medical Practice Used the software for: 6-12 months ### "Worst company." January 15, 2020 1.0 Pros The automation of recall reminders for 1 year followups and the notification of appointments via email and text was nice but unreliable. Cons TOTALLY UNRELIABLE software. HORRIBLE people working at this company who just want to make their commission and pawn you off on someone else. Try to get help - LOL - not helpful. I lost more money BECAUSE of this system than I made with it. Review Source Response from Solutionreach January 16, 2020 Oh no, Anand. I'm so sorry you have had a negative experience with our product and team. I'll have someone reach out, but feel free to email community@solutionreach.com and I'll make sure you get in touch with someone who can help. LD Lydia D. Ast. office manager Medical Practice Used the software for: Less than 6 months ### "\[SENSITIVE CONTENT\]was amazing with all the questions we had!!" July 28, 2022 5.0 SR overall is very customizable for all needs. Pros My favorite part about we is the accessibility for where ever you are. Being able to log in form Home is the biggest for me as I need to cancel patient sometimes via text. This bring relieve to know i have so many options right in my hand. Cons My least favorite part about SR is the inability to add notes per patient for group messaging example being: if we create an ASAP list but "Jane" can only do Monday's there is not a way to add that side note. Reason for choosing Solutionreach integration with Eaglesoft and customizable to our needs Switched from [Weave](https://www.capterra.com/p/141842/Weave/) cost, unfriendly service, no training Review Source FT Farnaz T. Dentist Retail Used the software for: 6-12 months ### "Horrible Company " March 12, 2024 1.0 Pros Nothing - everything was difficult and was not user friendly Cons Customer service & usability - nothing that was told was great - text messages are limited to certain amount of characters- trying to get out of a contract was difficult Review Source TJ Tammy J. Practice Administrator Medical Practice Used the software for: I used a free trial ### "Updated system but still out dated" January 5, 2023 3.0 We used Solutionreach for years - then saw how limited they were and we could not get out of our contract to got with a more updated company, who does not have contracts! if they do not meet our constant expectactions we can drop them with a 30day notice and move on. Then Solutionreach partnered up with our dental software company and they offered us a free trial period. Just a few days is all it took my front office staff to say "no-way" We need to keep our current provider! Pros The features are nice but limited capabilites Cons Its crazy that in these days and times their system limits the # of characters you can enter into a text in a msg or reminder etc. to approx 65? With the system we have been using it is limitless. Review Source KP Kayla P. Patient Care Coorinator Medical Practice Used the software for: 6-12 months ### "This software has changed how our office communicates with patients. " July 10, 2017 5.0 The benefits are seemingly endless: quicker communication with patients allows them to feel that their needs are important and they're being heard. Pros I love having the ability to text patients one-on-one in real time. We are training our patients to text us now...it's wonderful! Also, the campaigns are life-savers when it gets super busy in the office: I can take my time to create and schedule marketing newsletters when it's not busy in the office so I don't have to worry about sending it out when it gets busy. Cons It's a bummer that the Schedule doesn't tell me what the patient is coming in for: it's important to be able to see if a patient is coming in for a Dispense or an Exam. I create groups based on this criteria daily, so it would be great to know. Review Source JB Joanna B. Front/insurance/admin asst Medical Practice Used the software for: 1-2 years ### "Customer and primary user for 2 years LOVE IT!" July 17, 2017 5.0 I have had several other office sign up and love solution reach since we have been using and they all love it! Pros Direct messaging and group messaging are excellent. When there is a bad accident or we need to cancel or fill several appointments. Cons Lack of online fillable forms, the portal view from the patient side is a little outdated and should have each family member on its own tab. Minor details though Review Source KS Karen S. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### "A product still in experimental mode" July 18, 2019 3.0 Frustrating and costly. Give them sometime to work out the kinks before jumping on board. Your business stability is invaluable. Pros text feature. confirmation feature, when it works! Very unreliable. Cons Customer Service is unavailable and uninformed. Review Source DM David M. Owner Medical Practice Used the software for: 2+ years ### "Pretty good- functionality has probably increased" May 29, 2022 4.0 Pros Easy to use, good support, integrates easily. Cons Didn’t have as many features as some competitors Review Source Similar Products Featured ## Related categories [Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)