# Page 4 | Solutionreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Solutionreach the right Appointment Reminder solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160916/Solutionreach/reviews --- Solutionreach 3.8 (236) [View alternatives](https://www.capterra.com/p/160916/Solutionreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 13th, 2026 # Page 4 - Reviews of Solutionreach ## Showing most helpful reviews Showing 76-100 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Shelly M. Clinic Supervisor/Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Solutionreach for a independent practice" August 27, 2019 4.0 My overall experience was very positive and would likely still be using them today if we would not have been forced to change EMRs and now has an already built in system similar to this. Pros I loved the ability to add this software to our office as out EMR was lacking this feature. The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures! Cons Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc. Review Source KT Kelli T. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Horrible customer support" July 31, 2020 4.0 Poor customer support! Pros Confirming appointments, recalls, and reaching out it to broken appointments Cons Poor customer support!! I have emailed, and phoned several times over 60 days and no response. I was sold an additional product that I am unable to set up and the free trial ends tomorrow. So, they are going to charge mw for a service that had not worked. I emailed the rep who sold it to me. His response was he just sells the product...sorry. very disappointed with this company's customer support! Reason for choosing Solutionreach They once upon a time had good customer support Review Source VR Verified Reviewer Owner/ Photographer Medical Practice Used the software for: 2+ years ### "Great product for businesses " November 7, 2018 5.0 Pros The different options available to communicate to patients has really helped our office out. Cons The lack of images and templates offered for email blasts is what I like least Review Source MG Marie G. CEO Medical Practice Used the software for: 1-2 years ### "Changed our practice forever." December 4, 2017 5.0 SR is redefining what patient communications SHOULD be as well as what customer service should be. They are one of the few companies I've ever worked with that promised less than it actually delivered. Every day I am thankful for SR. It's one huge piece I don't have to think about or worry about. If I tried to get rid of SR my staff would revolt. It makes our lives so much easier and makes us look great to our patients. Pros I can't decide if my favorite part of this software is that I don't have to think about it and it takes loads of work off my staffs' desks or if it's the tech support when we have a question. I also love being able to text my patients rather than tying up phone lines. Cons I wish I'd started with SR years ago. It would have made my life so much easier! We used to spend hours and money every week chasing down patients who are overdue for appointments. Now SR takes care of that and my staff can use their time so much more productively. Review Source VR Verified Reviewer Chief Operating Officer, and HIPAA Privacy Officer Used the software for: 2+ years ### "One of another patient reminder systems, which works pretty well but has poor support" July 5, 2018 4.0 Pros Can go back pretty far to find patients who have not presented to the office for a long time. Email and text reminders, as well as birthday greetings and other important dates for the patient can be automated. Decreases the workload of the clerical staff. Cons When it works well, it works great. Learning curve is a bit steep, though. Also, the support is very poor. It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on. Review Source SL Shermin L. OWNER Hospital & Health Care Used the software for: 2+ years ### "INEPT, LACKING CUSTOMER SUPPORT" April 29, 2020 1.0 REALLY FAILED AT PROVIDING ANY CUSTOMER SUPPORT Pros ORIGINALLY, EASE OF USE AND EASE OF ONBOARDING Cons CUSTOMER SERVICE AND SUPPORT WHEN SIMPLE CHANGES ARE NECESSARY TO YOUR ACCOUNT Reason for choosing Solutionreach THEY SEEMED TO BE OFFER GOOD SERVICE AT A REASONABLE PRICE. I HAVE EXPERIENCED THAT THIS IS ACTUALLY NOT THE CASE. Review Source Response from Solutionreach April 30, 2020 Hi Shermin, I'm sorry we didn't live up to your expectations. I know we were in communication with you yesterday and my understanding was one of our team members was able to take care of your concerns. Please let us know if there's anything else we can do to assist. VR Verified Reviewer CPOA Used the software for: 2+ years ### "We tried others in the past and happily tossed them away 5 years ago. LOVE Solution Reach!" December 19, 2017 5.0 Less time spent on the phone to remind patients about appointments. Less time stuffing/stamping recalls and the ability to send out mass notifications in case of illness or weather delays or cancellations. Pros Advanced notifications and ease of sending out mass notifications if a physician is out sick or weather shuts us down. Cons Like all "computer-types" when they work they are great and when they are down its a nightmare. Luckily we haven't had many times when Solution Reach has went down and they couldn't get us back up and going immediately. Review Source NB Nicole B. Scheduling Coordinator Medical Practice Used the software for: 2+ years ### "Solution Reach is fantastic" November 8, 2017 5.0 Pros I love the ease of use, that I can send a quick email or text to a patient instead of having to call them. Its nice that patients can communicate that way as well Cons I do not like that if patients have a cell and home number, or email and home number (landline) that the landline is dropped. We have elderly patients that do not use their email and cells as primary contact #s but still want to recieve the notifications, but if i put all the contact information in SR drops the landline. Review Source TG Tori G. finance coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "SR :) " April 10, 2019 5.0 It's AMAZING. seriously makes front desk work so much less work! Pros Everything. The automated messages are totally customizable. The newsletter layouts are great. Using this is easier than ever. The 2 way text between patients makes the day so much smoother with less phone calls. Cons The only 2 things I can think of that I do not like, is the smart reviews, you cannot track where they came or where they are being posted. . and we cannot embed a video into our messages :( but those are minimal issues! Review Source SG Sonya G. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Former Solution Reach User" October 31, 2019 5.0 We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version. We no longer required a separate program for these features. Ending our contract proved to be difficult to say the least and the "manager" handling it was very dissapointing compared to the customer service experience we had received up to that point. Once we started the process of ending our contract, professionalism and customer service was extremely ugly. Pros Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation. Customer service was always helpful and prompt. Cons There wasn't much we didn't like about the performance of the software. We utilized it well and our patient communication was exceptional. Reason for choosing Solutionreach We initially chose Solution Reach for the services provided and the customer service we received at that time. Review Source AC Andrea C. Office Administrator Used the software for: 2+ years ### "Excellent way to communicate with patients" July 10, 2017 4.0 Pros Appointment reminders have drastically reduced the amount of no-shows, and the direct messaging makes it easy to text patients on our short-call list for last minute appointments. It's entirely customizable--from the wording of your reminders to how often they go out. They even let you customize if you want to send by text, email, or both in case your patient has a preference! Cons In the "Conversations" feature, appointment reminders go out but often don't include the name of who in the appointment is for. This can be a little confusing for families where one parent is getting the reminders for the kids. They usually end up calling to clarify. Review Source EA Elise A. Office Manager Used the software for: 2+ years ### "Things have only gotten better." January 5, 2018 4.0 This product has allowed us to engage with our patients on a scale that we couldn't imagine before. We are more accessible, which allows us to respond faster and in methods that work best for our patients. Pros This product has helped our office become more efficient, and has saved us hundreds that would have been spent on recall post cards and staff time used to call patients about appointment reminders and eyewear notifications. Cons While they have been pushing out a lot of new products, they have been quite glitchy. We like where they are headed, there have just been a few bumps on the road to get there. Once they have ironed out the kinks, I'm sure everything will be smooth sailing again. Review Source WZ Wendy Z. administrator Medical Practice Used the software for: 2+ years ### "No customer service at all!" June 8, 2020 3.0 We sent important emails to a group of patients. We can find these records in the patient's message center, but unfortunately, many patients have not yet received their emails. We spent hours and days to contact support team but we haven't gotten any help so far, very disappointed. Pros Patients' appointment reminders and conformations Cons Group message like email and text message Review Source Response from Solutionreach June 18, 2020 Hi Wendy, I'm so sorry you haven't received the support that you need. I'll have a rep reach out to help but if you need further assistance, feel free to email community@solutionreach.com BL Beth L. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Beginning product" October 13, 2022 3.0 Pros I liked how this product saved me time in my day to do the tedious things like confirming appointments. Cons As of now, we do not use Solution Reach. We now use Weave. I would have liked to see Solution Reach have the products that Weave had like texting. Review Source MM Megan M. Billing Medical Practice Used the software for: 2+ years ### "Easy to use!" September 10, 2019 5.0 We are able to communicate with our patients through text message rather than a phone call, this allows more time with face to face with patients in the office. We absolutely love this feature! Pros Saves so much time to communicate with patients. We are able to confirm appointments through text rather then a phone call and patients love it too! Cons When the system is down, it is inconvenient. We do understand things happen, we do rely on technology so much. Review Source Response from Solutionreach September 16, 2019 Thank you for the review, Megan! Nathan S. Clinic Director Hospital & Health Care Used the software for: 1-2 years ### "Reduces employee wages and improves consistency" April 23, 2019 4.0 Great idea, but our experience was tainted by poor customer support and buggy software Pros Automates the never-ending task of patient confirmations and recalls Cons Randomly skips some tasks and the server tool crashed frequently Review Source VR Verified Reviewer Prosthodontis Used the software for: 2+ years ### "Overall Solution Reach is a great product that offers many attributes to a practice. " April 24, 2018 4.0 Pros We love the communication options it offers our practice and our patients. Solution Reach allows us to easily confirm and adjust appointments for our patients to each person's specific needs, whether it's through phone, text, or email. Cons The one downfall of Solution Reach is the lack of ability in modifying the smart reviews. It's a generic message that cannot be personalized to each practices individual needs. Review Source EL Erica L. Patient Relations Medical Practice Used the software for: 1-2 years ### "Reliable reminders and easy communication" March 24, 2021 5.0 Pros Many options were available. Our office didn't utilize all of them, but they were there if we wanted to use them. The information extracted and implanted into our dental software was integrated well. Cons Some of the customizable features were limited. Review Source Response from Solutionreach March 25, 2021 Thank you for taking some time to give this feedback and leave a review. I'm glad that you enjoy Solutionreach and how it can enhance patient communication. I'm interested in learning more about the limitations of the customizable features you are referring to. I'd love to hear from you so we can get you connected with a case manager who would be happy to help you get the most out of Solutionreach. JM Jackie M. Office Manager Used the software for: 2+ years ### "doesn't integrate well with Curve. Also can't reach support. Must email for a return call." February 27, 2018 4.0 Pros It had a great reminder schedule and even sent sweet birthday messages. helped out patients remember their appointments even the day of. Cons You could not get a hold of support when you needed them. No way to even call in. You get a message stating they are not taking calls, to please email them your request. It took 4 days for a return call. Also did not integrate with Curve for Recare Reminders Review Source CF Cherlyn F. office manager Used the software for: 2+ years ### "An excellent tool for our office, it's as if I hired another staff member for less cost." November 7, 2017 4.0 Our patients love the appointment reminders, we have one go out as soon as they are scheduled, then 24 hours in advance and then again 2 hours prior to their appointment. Pros Automically send appointment reminders(as often as you require) also send birthday greetings. The added feature of SR conversations is very cool, it's as if the patient can text a friend at the office instead of calling for a quick question. Also love the newsletter feature. Cons I would prefer to have more than one designated customer service agent on our account. Sometimes we have to wait up to an hour for an answer to a question or issue we may have. Review Source VR Verified Reviewer Dentist Hospital & Health Care Used the software for: 2+ years ### "Great product" September 25, 2018 4.0 Was great for the most part Pros I like the ease of use on line and being able to customize most things Cons I did not like that I could not customize reminders for patients. Some patients seem overwhelmed by the reminders and would be nice to be able to customize it on our end. Also, I don't like that reviews could not get pushed directly to search engines or review sites without having to pay more. Review Source BG Brenda G. Marketing Medical Practice Used the software for: 1-2 years ### "User friendly PM" December 16, 2019 5.0 Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through. They engage you with course that allow you to win things which is always great! Pros We have been using this PM for a few years now and the ease of using this system is great! It's pretty easy to guide through and when we having to teach someone in office how to use it makes it great! Cons We wish everything was bundled instead of having to pay for all the options. It's more of a la carte. Review Source Response from Solutionreach December 17, 2019 Thanks for the review, Brenda. We're glad you're having success with Solutionreach! NB Nicole B. Scheduling Coordinator Medical Practice Used the software for: 2+ years ### "We love Solution Reach " November 20, 2017 5.0 Pros easy to use, makes contacting and communicating with patients easier and more efficient. Cant imagine going back before we had solution reach Cons I don't like that if the patient has a land line and an email or cell number that the landline doesn't get messages. We have some older patients that do like the reminders on their cell phones but also still want a call on their landline Review Source BP Barbara P. dentist Medical Practice Used the software for: 2+ years ### "Patient communication" September 2, 2019 5.0 I have been happy with them and have had no issues. Pros I like the fact that it syncs with my dental software and can pull up patients appointments and send reminders including birthdays. It also sends out patient surveys. Cons It can not link the survey to my google reviews. Reason for choosing Solutionreach I fund them to be able to fulfill my requirements as to what I needed and wanted. Review Source Response from Solutionreach September 3, 2019 Thank you for the review, Barbara! CN Cory N. Office Manager Medical Practice Used the software for: 6-12 months ### "What an awesome program for retaining current patients and marketing new ones!" January 16, 2018 5.0 Perfect for boosting your practice, updating and promoting your online presence and patient satisfaction. Texting communication and emailed newsletter's keep patients informed in this age of technology. Absolutely recommend to all practices, establish and new, for boosting your numbers and maintaining satisfied patients. Pros Online marketing has helped us contact new groups of potential patients. Newsletters keep patients informed of upcoming events, office hours and workshops. Birthday and holidays are never missed with their email program. An awesome tool to boost your online presence and in turn grow your practice. Cons Took a few videos of learn all the ones and outs, but well worth it! And in the end.... Nothing but positive reviews! Review Source Similar Products Featured