# Page 3 | Solutionreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Solutionreach the right Appointment Reminder solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/160916/Solutionreach/reviews

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Solutionreach

3.8 (236)

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Last updated January 13th, 2026

# Page 3 - Reviews of Solutionreach

## Showing most helpful reviews

Showing 51-75 of 236 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RF

Richard F.  
Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Pathetic Support"

April 19, 2021

1.0

A complete disaster.

Pros

It works the few days that the scheduling system and SolutionReach are able to sync.

Cons

The sync with our scheduling system is always down and reminders don't go out. I am therefore payng SolutionReach for patients not to show up. The techs have no idea how to restore the sync when it goes down. The sync was down 14 days in March and has been down 19 days in April. Does this sound like a company you would like to do business with?

Review Source

Response from Solutionreach

April 20, 2021

Hello Richard, I'm sorry for we didn't live up to your expectations, and we appreciate your patience while waiting for a resolution to the syncing issue. I see you called Solutionreach support yesterday morning, and that your case is still open today. I reached out to our escalation team, and they let me know that they are actively working with your patient management software company to resolve the issue ASAP. I hope that the years you've been with Solutionreach before the recent issues can give your staff confidence that Solutionreach will be the best choice for your office, and you won't need to worry after the current syncing issue is resolved.

AB

Anna B.  
Patient Coordinator  
  
Used the software for: 2+ years

### "GLITCHY & EXPENSIVE"

January 4, 2018

1.0

None

Pros

There is nothing this software does that any other PRM software doesn't do as well or better. There is nothing to value most about it.

Cons

SR Conversations has not worked well since we added it to our SR package in November. We have spent countless phone calls trying to reinstall, update our OS, anything to correct what is clearly a problem with their system. The delay in connecting to their server is up to 30 minutes PER MESSAGE. We constantly shut down and restart both the app and the browser version of SR Convo to see any texts. They clearly pushed and launched a product that was not ready for release. When I called today they have TURNED OFF THEIR PHONES so no one can reach anyone at their company directly. Forcing us to use their "Chat" option, which, SURPRISE! takes 20-30 minutes to connect, only to be told for the 100th time their engineers are "working on it". Have we received any compensation for a program we pay for, but can barely use? Nope! All very ironic for a company focused on "revolutionizing relationships". More like dissolving relationships. We are actively looking for another PRM software provider.

Review Source

LC

Lindsay C.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Solutionreach"

August 13, 2018

5.0

Overall experience is a positive one!

Pros

Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach.

Cons

The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up.

Review Source

LS

Luz S.  
Manager  
Medical Practice  
Used the software for: 6-12 months

### "Bad Overall"

January 30, 2018

1.0

I hate you all!

Cons

Costumer service stinks! Impossible to get a hold on to anyone! Worse yet, they don't even have a phone number to call! If you need anything resolved, you need to go to their wesite, type in your username, type in your password, log in, find the page for support, find a page for the chat support, wait however many minutes it takes for someone to show up on the chat, then you have to identify yourself, give your name, number, name of your office, then you have to request for a phone call, then you have to wait for a phone call, then you have to talk about any problems you may be having with the software (and believe me, you'll have plenty...!!!), then the guy you just spent 15 minutes explaining your problem over the phone is going to tell you something like: "I just answer phones, I need to transfer you to a technician who can help...", then you have to be on hold again for so long that you can even write a long review such as this one as you wait for them to pick it up (I'm literaly writing this as I'm on hold for them...), then you have to explain your problem all over again, hoping it would be solved by that person at the first time they try, and then pray to GOD it never happens again (which, it will), so you dont have to call these guys ever again! Not productive at all! And they though that changing to chat-only support would be a good idea....! ... Very disapointing, SR!!!!

Review Source

MR

Miguel R.  
IT  
Medical Practice  
Used the software for: 2+ years

### "Solutionreach can assist in managing your Social Media interaction"

February 24, 2017

3.0

Being in Healthcare we have been using this product for 4 years. By the name of the category, it makes it seem that its only for Dental but don't be fooled. It's for anything related to Healthcare and other industries. They do have an aCheckout their website for full list of industries they support. In terms of what Solutionreach does; It's able to assist in appointment scheduling. The appointment scheduling feature can be interfaced with a CRM or EMR to provide real-time confirmations. This is a great little feature that works. As most technology system, Solutionreach has transformed in the last few years, positively. They have nice features where after appointment patients/person can be sent a Feedback/Survey via Text, Email or portal. Another great feature as from the survey you can directly have it connected to Social Media to post on your behalf. Imagine not having a real way to get people to post to your Facebook or Google Places, well now you will get a flood with this features.

Pros

Customer service has been responsive. The price point is relatively good compared to others. They have flexible packages that can be inclusive of all cost example Text messages, you won't have to pay per text but its unlimited in a package. The fact that they have a development team that does integration is great. As long as they have interfaced before it may be a low to no cost to connect. Other features included in one package are Mass-Email blast marketing, patient education (specific to dental) and patient reminders.

Cons

Still building rules on application to make it more robust. Its no salesforce but for the price point you cant complain.

Review Source

SK

Sarah K.  
Optometrist/owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very unhappy with this company."

September 19, 2019

3.0

Solutionreach does not allow me to control my business how I want to.

Pros

The software did get reminders and recalls out to patients as expected.

Cons

Company was too controlling. When we would try to change or customize, the company would change our preferences. I also felt the service was too expensive for what was provided. But the biggest complaint I have is that we were told that after a one year contract we would not longer be on a contract. So when we decided to use a different service, the company claimed we had a contract to continue, which they could not produce. They refused to stop the service, they refused to stop charging us monthly, and even when we physically deactivated patients so they wouldn't receive the messages, the company REACTIVATED them. This borders on dishonest. There are much better choices.

Reason for choosing Solutionreach

We have switched to Weave and we much happier.

Review Source

DP

Diane P.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Problems!"

April 20, 2021

3.0

When it is working it is great. When there is an issue it can take forever for them to respond or fix issues.

Pros

I loved the ability to text back and forth with patients. I find patients answer a text more than a phone call.

Cons

We had an issue with our messages going out. Customer service was not helpful. Would have loved to give a higher review but it's been 3 weeks since we have had appointment reminders go out and no idea when it will be fixed.

Review Source

Response from Solutionreach

April 23, 2021

Hello Diane, I'm sorry to hear the trouble you've had getting the help you need. I see that you spoke with our support team yesterday and that the ongoing issue appears to be resolved. I reached out to the team on your behalf as well to make sure you are well taken care of regarding your recent support issues. The support escalations team found your special request to merge your accounts from a few weeks ago, a request that appears to have been missed until today, and I apologize for that as well. Our support team just created an excellent new process to get support issues scheduled for a time and date with our case managers, so if you have any troubles or even just questions about the platform in the future, we can take care of you in a timely manner.

SP

Stuart P.  
Administrator  
Medical Practice  
Used the software for: 6-12 months

### "The company has been great to work with and we have integrated seamlessly with their software"

June 26, 2018

4.0

Greater contact potential with our patients and ability to send out mass communications to alert of hour changes, important updates or any customized message. We really like that the patients see our office number on the text instead of some randomized number like other companies do.

Pros

Easy functionality: its is very easy to setup new users, create groups and send mass messages to our patients. The automated texting reminders and confirmations are awesome and we have not experienced any issues so far. The smart reviews work very well and we have been getting great reviews on our website.

Cons

One major issue, and the reason i didn't give 5 stars, is because the system cant identify/detect patient language. Other companies we looked into offered this feature. Our practice is 80% Spanish only speaking, so this has been a major issue for us. We send bi-lingual messages but because of legal restrictions on the amount of characters allowed to be sent, we are limited in the quality of message delivered. If we find another company that offers language detection, we will go with them instead as this causes us many issues. We like solutionreach, but this is a deal breaker for my company.

Review Source

HC

Holly C.  
Billing Supervisor  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good Software Product"

May 14, 2024

4.0

Pros

Solutionreach is an easy system to navigate. Being able to see the conversation thread is invaluable.

Cons

Occasional errors on sending messages and occasional system issues created problems.

Review Source

VR

Verified Reviewer  
Business Manager  
Medical Practice  
Used the software for: 2+ years

### "HORRIBLE! Run away as fast as you can!"

August 1, 2018

2.0

Infrequent confirmation of appointments

Pros

It reached some of our patients some of the time. Text message and email options allowed for multiple ways of reaching people.

Cons

Service often did not work effectively and it often lost sync with our database. Customer service line has a message to send a chat through their website and the website chat is always turned off... horrible customer service. Only had a responce when we asked to cancel

Review Source

DD

Danielle D.  
Office Manager  
  
Used the software for: 2+ years

### "Absolutely AMAZING"

February 9, 2018

5.0

A lot of very happy patients receiving text messages from us instead of phone calls and voicemails! and much more of course.

Pros

I love how this platform integrates with our practice management software so it does all the tedious work for us, recalling, appointment reminders, eyewear notifications, etc. Customer service always goes above and beyond my expectations (which are pretty high) in achieving odd requests like a contact lens 'drip campaign' which will auto remind our CLS wears when its time to purchase more contacts as to not over wear the ones they purchased at the time of the exam. When I do have to call because of a glitch or issue with SR customer service always has it resolved in 1 phone call. All around we are very pleased with the services SR provides

Cons

The only thing I would ask to be improved on is that if a patient only has a cell phone on their account but the patient opts out of texting the platform will NOT call them, you have to pick up the phone and call the patient yourself.

Review Source

JW

Joni W.  
Operations  
Medical Practice  
Used the software for: 2+ years

### "Great for multiple locations"

August 3, 2021

5.0

Pros

I like the ability to see all my patients in one dashboard or in each location.

Cons

They previously had a heat map to see your patients locations that you could sort by zip and appointment type. This was a great feature I wish they hadn't removed.

Review Source

Response from Solutionreach

August 5, 2021

Joni, thank you for taking the time to leave us a review! We're so happy to be part of the experience you provide for your patients. Have a wonderful day!

LR

Laura R.  
Consultant  
Hospital & Health Care  
Used the software for: 2+ years

### "Automation of primary scheduling functions "

July 26, 2021

5.0

Exceptional

Pros

I have recommended Solutionreach since 2006 to my clients. It integrates with just about every PMS available

Cons

Sometimes the sync is off and needs to be reset

Review Source

Response from Solutionreach

July 27, 2021

Thank you Laura for your business, kind words, and for recommending Solutionreach to others all these years.

JL

Jill L.  
office manager  
Medical Practice  
Used the software for: 2+ years

### "SolutionReach, Yes!"

February 28, 2020

4.0

Using SolutionReach has defiantly freed up some value time for our staff. Not having to phone with reminder calls, or worrying about recall notices a real plus. Knowing that our patients are not going un noticed on their special day.

Pros

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients. Sometimes that is the only greeting that they receive. I also like the survey that is sent out after an appointment, notifying us if there was a problem or if the patient left happy.

Cons

Being in an office where our demographic is the elderly it did take us a while to get our patients "okay" receiving text messages instead of phone calls from our office.

Review Source

Response from Solutionreach

February 28, 2020

Thanks so much for the review, Jill. It's good to hear how Solutionreach is helping your practice.

NT

Nayeli T.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good tool "

April 11, 2023

5.0

At the end we did not appreciate how hard was to cancel the account. After many request and call we were able to

Pros

We used it in the past but we quickly saw that it was very expensive has gray features but for our small office became pricey

Cons

The price and lack of communication when it came to ending the contract it became very difficult

Alternatives considered

[Weave](https://www.capterra.com/p/141842/Weave/)

Reason for choosing Solutionreach

Our EHR said was compatible

Review Source

VR

Verified Reviewer  
Account Development Manager  
Computer Software  
Used the software for: 2+ years

### "Good Features but Costly "

September 19, 2018

4.0

Pros

They have some really good features like texting patients and the site is easy to navigate

Cons

There are a lot of glitches and they don't always tell you when things are acting up. There are portions of the site that are just not used, but they are still there taking up space and confusing people.

Review Source

Randy R.  
Dentist  
  
Used the software for: 2+ years

### "Best patient engaging software"

March 8, 2018

5.0

Pros

Great to send reminders to patients about upcoming appointments. Easy to create and send newsletters and notifications to everyone or a specific group.

Cons

Was hard to set up initially. Tech support members change often and many times we have to do an online chat to resolve issues.

Review Source

KJ

Karen J.  
COO  
Medical Practice  
Used the software for: 2+ years

### "System is easy but doesn't do the job"

November 2, 2023

3.0

Started out great but turned into a disaster

Pros

Good reporting features and easy to use. It is easy to track open rates and other useful information for your campaigns.

Cons

Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don't admit their errors which is very frustrating.

Review Source

KB

Kelli B.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Customer Support is Incredible!!!"

July 18, 2017

5.0

I must say that calling support is actually enjoyable. I have never encountered anyone who doesn't go the extra mile to help, Everyone shows an honest interest in my questions and always makes sure all my needs are taken care of. Kudos to Solutionreach Support

Pros

What I love most about Solutionreach is the ease of use. The time saving component in itself is amazing where confirmations are concerned. The ability to reach all of your patients with a simple keystroke is the best! Newsletters are a great way to keep everyone in your practice updated on whats happening in the office. Knowing that patients are contacted for recare is a huge plus also

Cons

My least favorite thing about the program is being able to better control when confirmations are sent. If a patient schedules an appointment within the next two weeks, it is fabulous for them to get a reminder immediately, however, if that appointment is scheduled for 6 months out, it is really not beneficial as they confirm and then do not receive any additional confirmations.

Review Source

Jason F.  
Optometrist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great software with lots of functionality "

January 24, 2020

4.0

This has been a great software overall, and I love the online knowledge database and community... lots of answers there for things I can't figure out. I love how well it integrates with our EMR as well.

Pros

This is great for our optometry practice. There are lots of tools that are very easy to use and very helpful in communicating with patients and maintaining patients. So much of this is automated and customizable. I can send reminders on a schedule that I choose, by email or text or both. I can send invitations to leave a review on Facebook or Google or to an internal source. I can direct message with patients by sending them "text" messages, and they can reply to our business number with a text - but it comes to Solutionreach. Lots and lot of neat things

Cons

There are a few things I wish were more customizable. Speaking specifically of the reviews, I wish there were a way to send a review just for Google or just for Facebook. Every additional click that someone has to make to leave a review makes it less likely that it will actually happen. Overall, though, really happy with this.

Review Source

Response from Solutionreach

January 27, 2020

Thanks so much for leaving us a review, Jason. If you ever want to submit your ideas for improvements, you can click the blue "Feedback" button in the bottom left from within Solutionreach. Our team reviews any feature requests that come in.

VR

Verified Reviewer  
Office Manager  
  
Used the software for: 2+ years

### "Anytime help is needed they are there. Our office reaches many of our patients this way."

April 5, 2018

5.0

Automated patient communications.

Pros

The automated nature of the system. With a few initial set ups you can use the system to do much of your busy time consuming phone work for you. If you really want to get your monies worth then you can also use the newsletters and different options to add more to your experience.

Cons

The only real con I have ever noticed is just like everything these days there are add ons. I personally would just prefer the whole package be offered at one cost. I understand though that some offices prefer to piece their products together so this is why it is offered this way.

Review Source

MC

Moriah C.  
Office Administraion  
Hospital & Health Care  
Used the software for: 2+ years

### "Solution Reach Easiness "

November 12, 2019

4.0

Pros

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients. A lot of patients now days won't answer their phones if they don't know who is calling. But when you are able to get ahold of them via text message, it makes things so much easier.

Cons

What I likes least about Solution Reach isn't much. The only thing I can think of is when you can't reach a patient through their landline. But aside from that small thing, I have no complaints with the use of this software. It's been a huge help to the office that I work in.

Review Source

DH

Deborah H.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Solutionreach do's and don'ts"

October 6, 2020

3.0

We were not very happy with Solutionreach most of the time due to so many problems we had that I mentioned above.+

Pros

We actually switched from Solutionreach to Weave because Solutionreach is not compatible for most cell phones. Most patients use cell phones for notifications so we were paying for something that we could not use alot of the time.

Cons

That it was not compatible with very many cell phones and they stayed down alot of the time. We had alot of issues the entire time we had this software.

Reason for choosing Solutionreach

Solutionreach was recommended to us but was not much use to us after we installed it. We also had to tell their tech support alot of the time how to fix problems.

Review Source

Response from Solutionreach

October 12, 2020

Hi Deborah, it looks like you discontinued using our services over a year ago and had an experience where certain cell phone carriers were blocking messages for some of your patients. While that is outside of our control here at Solutionreach, many updates have happened in the past year that allow more patients to interact with our messages from their mobile devices. Thank you for your honest feedback.

DS

Delonna S.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Stay away from Solutionreach"

January 25, 2023

1.0

Great when we first signed up - Now its terrible

Pros

This software was great when we first got it but now probable less than 5% of people are getting their notifications. They told us we would have to pay more for T-Mobile and now our Verizon patients are getting notified either. Customer service is terrible.

Cons

I quit working and no one could help - There only solution was to charge us more.

Review Source

BC

Brandon C.  
Optometrist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Game Changer for Our Practice"

January 27, 2022

5.0

Pros

Solutionreach is great for appointment reminders. It can call or text the patient for you and patients love the timely reminders. It also helps with getting feedback from surveys. It saves our staff time so they can concentrate on the patients in the office.

Cons

It takes some time to get everything set up correctly. But, once you do, it automatically does everything for you.

Review Source

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