# Page 2 | Solutionreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Solutionreach the right Appointment Reminder solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160916/Solutionreach/reviews --- Solutionreach 3.8 (236) [View alternatives](https://www.capterra.com/p/160916/Solutionreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 13th, 2026 # Page 2 - Reviews of Solutionreach ## Showing most helpful reviews Showing 26-50 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RH Reagan H. Optician Medical Practice Used the software for: 1-2 years ### "Optical Awesomeness" March 27, 2026 5.0 Overall, I love it, it is super easy to navigate and we have very minimal problems with it. I can say that it is one of the best systems to use for an eye doctor's office! Pros The ease of communication with our patients without having to use our personal cellphones is something that I really like. Occasionally we find some bugs and issues, but for the most part there are none. They have great customer support and value for money. Email management and campaigns are also great, and the security is on top! Cons I dislike that sometimes it sends out the wrong text messages to patients through our main system, but other than that, there is nothing wrong with it! Review Source PA Paul A. Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Do not trust this company" August 27, 2025 1.0 Recommend you work with a reputable company who honors the assurances of their sales staff. We trusted the sales rep. Big mistake Pros The texting seemed to work okay. The appointment reminders worked generally. The character limit needs improvement. Cons BUYER BEWARE. YOU HAVE BEEN WARNED. We detrimentally relied on assurances by sales rep \[sensitive content hidden\] that we could cancel at anytime. I specifically discussed Solution Reach's reputation for pulling this exact tactic--guess what? They pulled it on us as well. I highly recommend you consider other options. They did not honor his assurances. His Contacts Manager, \[sensitive content hidden\], dismissed my experience with the company and basically told me tough luck. In my experience and in my opinion, this is not a reputable company to contract with. if they treat medical doctors this way, don't expect to be treated any better. Steer clear. Review Source MT Megan T. Office Manager Medical Practice Used the software for: 2+ years ### "Solutionreach review" January 16, 2025 4.0 Support is hit or miss some years. Overall I've had a good experience and would recommend them. Pros Conversations, recalls, newsletters are all very easy to use. They've helped us a lot over the years. Cons I wish it wrote back to our PM "better". It would be more effective. Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/) Reason for choosing Solutionreach Less expensive for a similar product at the time on implementation. Review Source RL Robert L. Dentist Hospital & Health Care Used the software for: 2+ years ### "Look elsewhere " February 11, 2025 2.0 Customer service is terrible. If you have problems don’t expect a quick resolution. My team has had several issues and were unable to resolve them. I called and had a similar experience. I spoke with what I thought was an upper level manager to help us. Unfortunately, \[sensitive content hidden\] multiple times promised to help us and get back to us same day and he failed to do so. Pros Texting feature works great and is very simple to use. Cons Customer service. Is poor. If you have any issues, which all products will, don’t expect a quick resolution. Review Source OE Olivia E. Patient Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Solutionreach is modern but very specific about scheduling templates" December 2, 2024 3.0 Because we cannot distinguish between different appointment types in our SR template, we frequently have patients self-scheduling in time slots that don't work, which requires reaching out to the patient. This prevents the fully independent scheduling process some patients prefer. Pros Solutionreach links with our other software to allow scheduling at our clinic. Cons The software is very specific about templates for scheduling, and we cannot differentiate between different appointment types. Review Source JS Julie S. Owner Hospital & Health Care Used the software for: 2+ years ### "Okay product for dental office needs" September 16, 2024 3.0 We used Solutionreach for several years before switching to a company that we felt was a better fit for our office. Solutionreach is a good product, but I believe there is room for improvement in several areas. Pros Ease of use, effective communication and appointment reminder platform for our practice Cons Cost was higher than other products that perform as well or better Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Solutionreach Cost at time of signing on as startup practice Review Source TB Tina B. Admin Assistance Medical Practice Used the software for: 1-2 years ### "Admin Assistance" October 29, 2024 4.0 It was very good but the price was a little high Pros The News Letter are fantastic. A very large selection and easy to use. The SR pay was very helpful. Cons The text service needs to be updated. The price was a little high. We have new system which includes phones Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Weave included a phone system at a better price Review Source LD Lorry D. Administration Hospital & Health Care Used the software for: 2+ years ### "Poor product " May 7, 2024 1.0 Poor overall. Much happier with current solution. Try everything else first before using solutionreach. Pros Web based is only pro. BUT Ease of use was not quite there. Often times you would have to call customer service, wait on hold for 20 minutes, and then maybe they would be able to help you. Emails were very very slow to respond to if responded to at all. Cons \[sensitive content hidden\], sales agent, and Customer service (based in Philippines) are the worst. They continue to charge you for solutionreach even when you stop using it. Terrible company with terrible ethics and business philosophy. Review Source JK James K. IT Hospital & Health Care Used the software for: 2+ years ### "Avoid their long term contracts and fine print" December 14, 2023 2.0 Was fine until the current \[sensitive content hidden\] took over. Then Support was outsourced and horrible. Then features stopped working and were never fixed. Then they tripled my fee in less then a year breaking their originally promises. then when I tried to leave they brought out the fine print, but if I stayed they refused to fix the myriad of problems so they released me. Then they backbilled me because their server kept sending out automated messages. I was with them for over 5 years and they had no loyalty and no honor when it came to keeping their word. I would avoid this contract oriented sales company at all cost. There are less expensive, more honorable companies out there. Pros I liked the price they promised me and they promised never to raise it because I helped with beta testing, but when the new \[sensitive content hidden\] took over they tripled my price in one year with no warning. Cons They lock you into an auto renewing contract then when you try to get out of it they drag their feet and continue to bill you for months after you disconnect them. Then they chaise you for the money because they did not stop their servers from sending messages when you disconnected their service. Reason for choosing Solutionreach They gave me a good price and their VP at the time said he locked the price for the lifetime of us being customers.....but then the company got sold and they did not honor the agreement. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Features not available on revenuewell at the time. Review Source BF Brittany F. Manager of Global Patient Communications Medical Practice Used the software for: 1-2 years ### "Non existent customer service" January 7, 2021 2.0 Before I go on please see "cons" section to give an insight in to what we have been dealing with. In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working. This quickly changed with the non existent and down right unsympathetic "custom support team". Again, refer to "cons". There has ALWAYS been an issue with the sync uploads but it started getting really really bad in November 2020. For the month of November I would have to reach out at least once a week to try to get someone to get our sync back on track, I would be on hold for ages and it would get fixed and then the next week, back at it again. I reached out via email to the support team on: 11/06/20, 11/16/20, 11/30/20, 12/03/20 and 12/10/20 with my manager calling in between to find out why our sync module was STILL NOT WORKING and to demand a refund. It is now 01/07/21 and they have not ran a sync since 12/10/20 nor responded to my request for an update which I sent on 01/04/2021. Our patients continue to get out of date reminders or no reminders at all (if they've scheduled since the last sync.) Our no show rate is climbing because of it and I'm left apologizing and explaining to our patients that unfortunately the system that should be helping us all is quite severely BROKEN. We fully intend to cut ties with this company and take our business elsewhere. Pros The two way texting with patients and capability for patients to text photos. I also love the "huddle" feature in conversations that allows you to create private or public groups amongst staff and message each other. Cons The deception that after our on boarding specialist got us, well, boarded that we would continue to have a customer service rep. available for us should we run in to any issues with the program itself or questions we might have regarding customization and further training. Thankfully I am a VERY quick learner and I was able to learn the system and it's functions fairly independently as I am the manager of communications as well as "trainer" for this program as well within my office. \*non existent syncs \*constant lies that someone will reach back out to us with updates regarding anything we have corresponded with them about \*absolutely ZERO follow through from "case managers", support technicians or management regarding any issues. \*30 minute minimum hold times when calling and days go by after emailing before anyone responds, if they ever do. \*not enough room to customize the pre-set templates in the system for our reminders and appointment types (email & text) \*promised 4 syncs a day (which is NOT enough for a practice that sees over 200 patients daily) yet we only end up getting maybe 1 or 2 a day so patient's are still receiving reminder information that is out of date, even hours after canceling or rescheduling their appts. \*blocking reminders so patient's don't receive out of date reminders because of the undependable sync, yet the blocks are somehow taken off and the patients get reminders for things they aren't supposed to anymore. Review Source mS meg S. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Used by us since 2014" January 11, 2022 4.0 We have grown with SR in so many ways. The pros are high (quality product, low maintenance, easy to utilize), the cons are expected (longer times to reach support, things falling through cracks) and we know what to expect from them. At one point, we left SR for DemandForce and quickly returned since we were unable to customize the communication received from patients on our behalf in a way that reflected our brand. We haven't left since! Pros SR is a great platform for reminders, group messaging, and newsletters. It may be great in other aspects, but I don't utilize those features. In the 7 years we have used SR, they have made many changes and added many products. It is one of the softwares we utilize, but it is the most low maintenance and I love that. I only log on when I need to and that's an awesome benefit. Cons I wish the SR Intake form would write into more software. We have Eaglesoft and Eyefinity, but SR Intake only writes into Eaglesoft. Super helpful. Would be much more helpful if it would do the same with our vision PMS. Alternatives considered [Demandforce](https://www.capterra.com/p/221823/Demandforce/)[Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)[Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing Solutionreach They have platforms for both companies: dental and optometry. We couldn't select a product that didn't do both. Review Source CS Crystal S. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### "The Solutionreach team is very insightful, informative, helpful, and patient. 5 Stars!" June 30, 2022 5.0 Like I mentioned before, it has saved our relationship with our patients since they are no longer getting reminders for an appointment that no longer exists. Solutionreach has also saved me time with my workload. I love that it sends out review invites automatically. I love how is draws up reports or lists easily and accurately. I love that I have the support from the Customer Service dept because they are always available to answer my questions or help with concerns. Pros My favorite part about this software is how often it syncs our data. Our office's schedule consistently changes every day. I love that when a patient cancels their same-day appointment, Solutionreach notices that and will not send them a reminder/review for an appointment that no longer exists. This has made our customer relations stronger. I also really love the support team. You can call them anytime and they are always happy to help solve any issues. Cons The only thing I dislike about Solutionreach would be that we don't have a lot of characters to use in a text when we are sending out Group messagesto our patients via email and text. The email has unlimited but the text only has about 100 characters and we have to include the patients name and our practice name and phone # in the text so by that time it is really hard to offer different appointments as well as personalize the text message. Review Source AL Aurora L. Service Coordinator Medical Practice Used the software for: 6-12 months ### "Loving this Assest" November 21, 2017 5.0 We have been successfully using SR for 8 awesome months. Our business is always looking for the next best practice management system to help us grow and have the best communication with our patients. SR helps us thrive on delivering the highest level of dental care to our patients through education, professionalism and compassion. SR really helps us to achieve that through educational newsletters, customized reminders and birthday wishes. We utilize all features included in the software, but I definitely have my favorites. We have a large Spanish speaking population and SR allows us to customize reminders to be in Spanish and remind them as often as the patient would like. I also really enjoy the conversations aspect of this platform, as it gives us a chance to communicate with patients in different ways while staying HIPPA compliant. Also, SR is linked up with Carecredit and you can see your schedule for the day, as well as, a sign next to each pt who has Carecredit and the amount they have available. Having this knowledge is beneficial in morning meetings to help capture treatment.Sr has Benefited us in many ways and made our office more efficient. It helps us be able to focus on what’s going on in the office instead of calling for every reminder. SR will email, call or text patients to remind them of appts. As well, they send continuing care reminders when the patients are past due. Which saves us from making all those phone calls to get people in for past due cleanings. By doing so, we have SR doing that while we focus on TX and pts in the office.Our pts love having different options to communicate with us. They all have busy lives and no time to call or can’t be on the phone at work. So, they email or text us directly to schedule or ask questions. They can also use limelight/ SR scheduler to pick a day and time without having to go back and forth with me on days and times. Also, they have access to the PT portal to view past and future appt and pay bills. They pretty much have everything at their fingertips, at their convenience. I would recommend SR to any office looking to streamline their communications, boost productivity and gain efficacy. It’s like having another front office personnel covering the things that may fall through the cracks or things you don’t have time to get to. I have to add that customer service with SR has been on point. Everyone we have communicated with is thorough, knowledgeable, kind and willing to help you. Also, they provide SR community, blog, webinars and educational sites to go find answers to questions, ask questions and getr answers. Their learning tools and discussions have been very helpful to our company. Pros Lots of great features including, but not limited to, online scheudling, campaigns (drip/ set), convesations (texting), educational library and good customer service etc Cons Kind of costly for a small practice as everything has an additional cost. The main concept is great, but can get a little daunting. Review Source GC Grace C. OPerations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Long time user" January 29, 2020 5.0 We had SR for many years and in the beginning they were very helpful. Then I suppose they got bigger and they no longer answered phone calls and switched their support system over to chat based only. The newsletter editing software has poor functionality and we used to be able to call in and have help in creating things until the company grew then that was no longer an option. We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome. Pros We like this most for the amount of customization and control we had over how messages were sent out. We also liked that we were able to generate lists easily and send emails and newsletters to specific groups. The check in feature was also very helpful in the aspect of verifying patient info and signing forms Cons The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything. The forms would only save in .pdf format and our ehr system only allows us to import .jpgs. Also if the system were down for a period of time there was no alert or indication that patients were not getting messages, some type of alert would have been helpful. We added Doctible on as well because SR had no option of sending out a survey post appt other than emailing it (no texting) Alternatives considered [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Reason for choosing Solutionreach It cost less then it's competitors Review Source Response from Solutionreach February 3, 2020 Thanks for the review, Grace! Glad you've been able to accomplish so much with Solutionreach. We do still offer phone support if you're not able to get the help you need over chat. You can see your support options when you login to our online community at https://community.solutionreach.com/s/my-support/ OK Olga K. DMD Medical Practice Used the software for: 2+ years ### "Bad billing experince " June 30, 2023 4.0 The contract has autorenew . Price giong up. I was told that they bill only credit card and use my credit card with amount they wants to take without any notifications. Pros The same product as other companies. Nothing extra Cons last year 2022 was a lot of iteraption with service this yaer 2023 better Review Source AL Alyssa L. Brand Engagement Strategist Marketing and Advertising Used the software for: 6-12 months ### "I wouldn't suggest this software to my worst enemy." January 10, 2022 1.0 This software never wants to work and has strange bugs that their team refuses to fix. For the past 8-months, I have been trying to send out emails on behalf of my clients. 9/10 times the images refuse to upload, forcing me to call their support line to have their team upload the images. The first person to answer the phone can never actually do this or fix the issue, so they need to set up a call with a case manager (NEVER on the same day you call, usually a day or two later). They ask you the same questions as the last call, then they upload the images on their end. This is usually a lengthy process, most times all the images are not uploaded and they have to put you back on hold while they add the other ones. In order to send out an email every month, I have to go through the process outlined above. I am on month 8 and they are clearly aware of the issue but have not fixed it in any way. Just on Friday, I was told they had to make a new case number and would call me back. I told them this email had to be sent today and confirmed that they would be calling me back within the hour. I was promised they would and of course, no call was received. We were not able to send out a very important and time-sensitive email to the patients. I'm writing this email on Monday as they never called me this morning either, forcing me to call in again only to find out the case numbers weren't even created (the whole reason they hung up on me to go do). Pros I only use the newsletter section but it is not built well. I'd recommend Constant Contacts, MailChimp, or Active Demand. Cons In the newsletter section: 1. Images never want to load, not Jpeg or png. Causing me to call in every time I want to send out a newsletter or email (monthly). 2. If you try to go to the next screen without the email images loading, the entire newsletter deletes itself. 3. Half the time, images have gaps in between causing the email to look unprofessional. I thought it was something I was doing wrong, called in to see how to fix it - only to be told that's how their software works. 4. No preview line of text available to be added 4. Custom support line isn't great - or even good. Some are very friendly but it takes a long time to get ahold of a case manager to fix the issue and half the time they don't fix it, just make it work enough. Review Source JW Julia W. Office Manager Medical Practice Used the software for: 2+ years ### "Solid product, great customer service, but the costs keep adding up" October 22, 2018 4.0 In general, while I like the product (a lot!), I will likely not renew again. I wish our salesperson had been either better trained, or had been more honest with us. I do not think she was intentionally deceptive -- I think maybe to that point they just hadn't come out with new features that would cost more, so she didn't know to tell us that part. I also feel that if you have a good product, you should stand by it enough to not need an auto-renewal. You should keep your clients because the product/service is excellent, not because they are trapped. Pros SolutionReach does almost everything we could ask for. Patient newsletters, patient reminder e-mails/texts, two-way texting capabilities, recall care, birthday messages etc. They have features that allow patients to schedule their own appointments, features to request google or facebook reviews, and ways to send out campaign messages to patients. Cons Unfortunately, we do not have access to a lot of the products we would love to use. When we signed up, we were told that SolutionReach was always improving its services but that our price would never go up. I felt that this was misleading since they would include improvements to the current services but as they added features those features would not be included but would be an extra fee each month. I also HATE the 2 year commitment and the auto renewal -- you miss the renewal deadline and bam, you're stuck for another year, like it or not. As long as I can remember to do it, we will cancel before our next auto renewal. Review Source SR Samantha R. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Horrid Company" March 11, 2024 1.0 Absolutely terrible company! They have the worst customer service, they auto renew your contract without notifying you, they tell you and the business \[sensitive content hidden\] that you're liars (but using other words) they give you the run around and you can never get anywhere with them. There is no higher up management, so you get what you get. Pros When is was working right, it was an ok program for communication Cons It is very glitchy, you cannot get the system issues resolved, they claim that they have no issues of file for you, or records of you calling in to get tech support. Review Source MN Michael N. Owner Medical Practice Used the software for: 2+ years ### "RUN FOR THE HILLS!" September 19, 2018 1.0 Overall experience has been horrible. The product was OK, but that experience has been completely offset and overshadowed by the TERRIBLE customer service. Would only recommend to a business that I wanted to see fail. Pros When the representatives were "wooing" us to try to get us to switch to their product, they were very nice and helpful. That all changed after they had us "on the hook". Customer service made a nosedive and ceased to exist after that. Cons Their contract is terrible. There is an initial 2-year contract, which is fine, but what they won't tell you and you need a magnifying glass to see in the contract is that it auto-renews every year on your anniversary date, effectively making it so that there is a single day in each year when you can leave your very expensive contract with them. If your changes need to happen on a different day, you're out of luck. They'll take you for everything they possibly can. They have made special "deals" with us, promising one thing and then going back on what they offered after we accept, trying to get us to sign a new contract. Exceptionally shady business practices. When there are problems, they are not resolved quickly. We had full weeks without the product working. Customer service was terrible. When we could eventually get connected with someone they didn't listen to our needs and were very unhelpful. Review Source JJ Jennifer J. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "DO NOT SIGN Up" April 3, 2023 1.0 Poor Pros If this product actually works, it is hit or miss. Cons Stopped sending reminders for 2-3wks. Glitched and sent way too many reminders, getting many of our customers to complain/reply STOP. Does not autosync as it claims- we have to go in manually to sync the schedule almost everyday and it only updates twice daily so does not capture and reflect changes in a respectable amt of time Review Source CD Corinne D. Office manager Medical Practice Used the software for: 2+ years ### "Satisfied Customer " March 22, 2024 5.0 It’s like having the extra help that’s needed at the fri t desk Pros Appointment Reminders and texting and real time benefits Cons Contract length is not optimal but not a problem Review Source KB Karen B. Administrator Hospital & Health Care Used the software for: 2+ years ### "the worst customer service" September 22, 2020 1.0 Everything was going smoothly until COVID. Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so. Pros I loved the ability to text pictures... Cons the customer service is horrible. We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically. \[SENSITIVE CONTENT HIDDEN\] are no help Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Solutionreach picture texting Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) Cost Review Source Response from Solutionreach September 29, 2020 Hi Karen, I'm so sorry to hear you had a poor experience with our support team. I understand that Dave spoke to you last week about allowing you to cancel your contract early. I'll have him follow up to see if we can come to an understanding. KF Kimberly F. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Solution Reach not as user friendly has Demand Force." January 11, 2022 3.0 Good overall I just liked Demand Force better Pros The patients received notifications on their appointments. Cons At the time we used this product there was no text messaging or confirmation to our Dentrix program. Review Source HS Hannah S. Financial Coordinator Medical Practice Used the software for: 2+ years ### "Solutionreach Needs Better Solutions" February 23, 2022 2.0 If you have to use Solutionreach, so be it, but there are a lot more modern, affordable options out there. It has some good features, but I think the negative outweighs the positive. Pros I really liked the review system built into the software, good online reviews are a cornerstone of attracting new patients and Solutionreach made it easy to send out. They also sent all reviews through a filter, and then automatically put up the good ones on your website. Cons The website was clunky, with a lot of features I was never trained in using, or interested in for our practice. It's also a very expensive product, and we were stopped from canceling use for a long time because they were basically holding our reviews through their software hostage. Once you stop using the software they delete all of those reviews, and we lost 50+ 5 star reviews, as well as it being an overall huge hassle to switch. They don't make it easy at all, and it was very frustrating. Review Source Ana Marie B. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Useful and time saving" July 20, 2019 5.0 Pros helps with appointment reminders AND review management for a reasonable price; customer service is amazing Cons I truly have no complaints. It provided everything I was looking for (review management, managing appointments (reminders for upcoming apts, reminders to book an apt, newsletters and drip campaigns). Reason for choosing Solutionreach Customer service and Pricing. I negotiated with Solution Reach and DemandForce and in the end Solution Reach was able to provide more for less and the service I received was amazing throughout the buying process and while working with the software Review Source Similar Products Featured