# Page 10 | Solutionreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Solutionreach the right Appointment Reminder solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160916/Solutionreach/reviews --- Solutionreach 3.8 (236) [View alternatives](https://www.capterra.com/p/160916/Solutionreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 13th, 2026 # Page 10 - Reviews of Solutionreach ## Showing most helpful reviews Showing 226-236 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Virtual Administrative Consultant Hospital & Health Care Used the software for: Less than 6 months ### "I like it, but... " March 10, 2019 4.0 Pros It has improved greatly over the years. Cons I love the phone integration with other companies, such as weave. Review Source AU Aaron U. Optometrist Health, Wellness and Fitness Used the software for: I used a free trial ### "Wasn’t impressed" December 23, 2018 4.0 Pros I’m able to email and text patients as I need Cons Didn’t improve my no show rate while using this service. Review Source MS Marty S. Office Manager Medical Practice Used the software for: 6-12 months ### "A good co-worker!" February 13, 2018 5.0 Pros The program is easy to use and adjust to the needs of your office. The patients have absolutely loved getting texts rather the phone calls. It helps make our smaller office operate like some of the big guys out there. Cons Pricing tends to be a little steep when you add on some of the extras. Overall, though, I do understand that the cost of another employee would be higher. Review Source KN Katie N. Owner, dentist Used the software for: Less than 6 months ### "The texting feature was great, as well as the automated text and email appointment reminders. " April 27, 2018 4.0 Pros The automation of appointment reminders freed up a lot off time, as well as reactivation of patients who haven't been in. Cons The set up process to customize the software took a lot of time, especially for patients who neither texts nor get emails (we have a lot of seniors). Review Source CK Chris K. mgr Medical Practice Used the software for: 1-2 years ### "Excellent help" December 7, 2017 5.0 Pros We like how well it informs the patients and how it has improved our communication overall. We only hear positive Review Source CS Charity S. Front Office Medical Practice Used the software for: Less than 6 months ### "Easy Peasy " December 13, 2017 5.0 Pros Solution Reach has great functionality, new technology, amazing customer care, and always quick fixes when I have a problem. Cons Solution Reach Notify malfunctions sometimes, and gives me errors when appointment confirmations are trying to come through. Review Source PH Patricia H. Practice Administrator Medical Practice Used the software for: Less than 6 months ### "horrible customer service" September 17, 2018 2.0 As with so many businesses these days...their sales team is great and their customer services is completely lacking. This company is impossible to reach. We are new to SR and haven't even had the account turned on because NO ONE RETURNS MY CALLS OR EMAILS. The recall system is pulling the wrong data...2.5 hours on "chat" with no resolution and the promise to call me within 48 hours. It is a week later and no one has contacted me. I'm cutting my losses now. It's really too bad because their features look good. But I've invested enough time in this totally unprofessional business. Pros The software looks good and has nice features Cons Their customer service is non existent. Be prepared to use "chat" as your only source of tech support. Review Source JS Jody S. Certified Optician Medical Practice Used the software for: Less than 6 months ### "Loving this experience!" August 3, 2017 5.0 Pros We are spending less time on the telephone. I feel like we have caught up to the rest of the world with our automated system. Allowing patients to respond with a text message of an email eliminates a call to their voicemail and then back to us. How many times do we get a message after the business has closed? Now we are at their finger tips. Cons There are a few limitations with out optometric software but not many. Waiting for the system to update to make sure a message is delivered can be frustrating. Review Source NW Nathan W. Operations Manager Used the software for: Less than 6 months ### "Soultionreach allows us to truly be in touch with our patients" January 23, 2018 5.0 Pros Solutionreach provides an easy to navigate platform that has enabled us to maximize our efforts to reach out to and stay in contact with our patients. Review Source DJ Debbie J. Office Manager Medical Practice Used the software for: Less than 6 months ### "They are scamming me" March 25, 2019 1.0 Horrible. It was a hard sell and then they couldn't link to my EHR, but are still charging for it. I've never used the service because they couldn't figure out how to link it. But they still charge me monthly and won't cancel Pros nothing--they couldn't link to my EHR, but are still charging for it Cons nothing--they couldn't link to my EHR, but are still charging for it Review Source CK Cheryl K. Office Manager Medical Practice Used the software for: I used a free trial ### "Solutionreach" November 21, 2019 5.0 Helpful for automatically send out reminders and updating our Dentrix schedule Pros Integrated well with Dentrix for sending out appt reminders Cons Not enough to integration to review patient files Reason for choosing Solutionreach Pricing Review Source Similar Products Featured ## Related categories [Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)