# Solutionreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Solutionreach the right Appointment Reminder solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160916/Solutionreach/reviews --- Solutionreach 3.8 (236) [View alternatives](https://www.capterra.com/p/160916/Solutionreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 13th, 2026 # Reviews of Solutionreach Ease of use 3.9 Customer Service 3.5 ## Pros and Cons in Reviews Flexible patient messaging options 84% positive reviews out of 55 Most reviewers indicate patient communication is streamlined with easy texting, mass messaging, and customizable electronic contact methods. Reagan H Optician, 2 - 10 employees. "The ease of communication with our patients without having to use our personal cellphones is something that I really like." Unresponsive and ineffective support 61% negative reviews out of 61 Most reviewers describe customer support as difficult to reach, slow to respond, and rarely able to resolve problems. Automated workflow and time savings 82% positive reviews out of 33 Most reviewers describe staff efficiency as improved through automation, reducing manual tasks and freeing time for patient care. Frequent unresolved technical problems 90% negative reviews out of 41 Most users report bugs and issues are common, with slow fixes, recurring glitches, and unreliable system performance. Debbie J Marketing Manager, 11 - 50 employees. "Since the platform isn't too developed yet, you run into a lot of issues where you have to reach out for help." ## Showing most helpful reviews Showing 1-25 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chad E. Optometrist Used the software for: 2+ years ### "It has been a great value to our practice." May 29, 2018 5.0 Pros It sync with our EHR every 2 hours to scan for changes. It has mostly eliminated the need for phone calls by our staff to confirm appointments. Cons The sync software needs to be running constantly on a computer that we never turn off. It took quite a bit of customization for it to do what we needed it to. Review Source DP Deb P. Dentist owner Health, Wellness and Fitness Used the software for: 2+ years ### "Solutionreach elevates our customer service " July 15, 2021 5.0 Solutionreach has allowed our team to improve the efficiency of daily operations by automating some of the tasks that are essential to maintaining a well scheduled day of patient care. Pros The messaging ability of the platform was easy to incorporate and is utilized by all team members from any computer in the office. This increases our ability to work as a team and not rely solely on just a couple of team members sitting in the business area. Cons Sometimes we experience “glitches” where the communication software lags causing us to not receive messages from our patients. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Solutionreach Truly, we had a wonderful sales person who listened to our needs and showed how SR could assist our office team. Customer service was definitely one of the best aspects of making the transition to a new platform. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) When I switched many years ago, Soutionreach afforded the options of combining ease of appointment confirmation with digital check-in for the patient. Review Source Response from Solutionreach July 16, 2021 Deb, Wow, we were blown away by your positive words. Thank you for taking the time to write such a detailed review! I am glad that not only do your team members find Solutionreach easy to use but that our customer service also meets your high standards. Thank you again for taking time out of your busy day to share your experience with us. DG Desiree G. Patient Care Coordinator Hospital & Health Care Used the software for: 1-2 years ### "More for slowly patient flow" August 27, 2024 2.0 Pros Ease of communication and digital forms. Cons The system seemed always to have issues and wasn't very user-friendly. Review Source CH Casey H. optometric technician Medical Practice Used the software for: 1-2 years ### "Very happy with SR" December 9, 2021 5.0 Very pleased. We switched from Weave and have had no issues. Pros The SMS is by far the best and most efficient way to communicate with our patients. It's been extremely helpful in reminding, confirming, rescheduling appointments. Our no show rate has decreased drastically. Cons Honestly I have no encountered any problems thus far. The software has been a huge improvement to our office. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Weave was very inconsistent with everything it promised it could do and did not meet my expectations. Review Source MS Michelle S. Practice Manager Medical Practice Used the software for: 2+ years ### "Take the hassle out of appointment setting" June 10, 2019 5.0 Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling. Pros I love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online. Cons If you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Solutionreach The customer service, training and follow up by our account representative was phenomenal. Review Source BB Beth B. Office Manager Medical Practice Used the software for: Less than 6 months ### "NOT FULLY COMPATIBLE WITH DENTRIX" February 21, 2024 3.0 Fine at first. But then calls started coming to add on some features. Which I decided to do. My Rep called constantly trying to get me to sign up. Once I did and tried to get a hold of the rep for some questions he would not answer or return a single call. His name is \[sensitive content hidden\]. I have not heard back from him at all. Not one returned call. Then decided to call costumer service only to find out the the feature that he tried so hard to sell to me, which i signed up for,is not compatible with Dentrix (Insurance verification) unless I go in and edit every patient in the solution reach platform ( no one has time for this). I am very disappointed in this rep and in the solution reach system as I had made adjustment to my staff to have solution reach take over this function. I now have no one verifying insurance due to solution reaches lack of compatibility with Dentrix . \[sensitive content hidden\] was truly just interested in a sale. Pros Cost was reasonable for the product and I was led to believe it was fully compatible with Dentrix Cons NOT fully compatible with Dentrix,( even though they said they were). Can not use all the features I would like Switched from [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) Thought solution reach had better functionality. NOT SO Review Source NS Nancy S. Front OFfice mgr Medical Practice Used the software for: 2+ years ### "solutionreach in hindsight" January 25, 2023 4.0 Over all good and helpful, but we found another cheaper - saving money is alway key if we can... Pros Ease of sending paperwork, Premed and other reminders add to patient, text messaging Cons having to scan the patient paperwork responses, time/sync response time Alternatives considered [Lighthouse](https://www.capterra.com/p/135575/Lighthouse/) Reason for choosing Solutionreach the benefits listed above: price, features, etc Review Source dW deanna W. Owner; Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "Horrendous customer service" March 29, 2021 1.0 awful. worst company I have dealt with since my business openned. Pros when this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service. There are 13 negative reviews on the BBB page and 20 complaints. This has been a complete waste of money. We are moving on to an alternative company. Cons customer service, as stated above, is terrible. They do not care about your business, they aren't professional and it's impossible to get in touch with someone that can help you. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Solutionreach My practice manager had a good experienc with SR in the past, she can't believe how much they have changed. Review Source Response from Solutionreach April 6, 2021 Hello Deanna, I'm sorry that you had a difficult time getting support assistance when you needed it. They strive to always provide excellent service, and our support model is always continuing to improve. If you decide that Solutionreach is worth a try in the future, I am confident that it will be a wonderful experience like your practice manager had in the past. AC Andy C. Dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very poor support and very unprofessional" June 25, 2020 2.0 Very frustrating. The sales presentation was nice, but beware that they would show you very pretty templates to be sent out, but in reality it is not any better than other company. It is very deceiving. I tried it more than 1 month and was still not able to be properly set up for its functions. It's very frustrating when simple task like synching your schedule can't even be done right and is sending out wrong reminders to your patients. The worst is that when you notice the critical mistake and can't even reach anyone to fix it! Pros It does have some convenient features such as SR schedule and SR intake. Cons Very poor support. You get an onboard specialist that you pay extra for who can't be reached for days. THe onboard specialist don't know much about setting up your system either. The technical support is almost non-existent. It would take 1.5-2 hour of holding at least to reach someone by phone. Online chat technician doesn't know anything and you can waste hours with them without solving any problem. I guess the company doesn't spend much time training their people to be competent. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) I like to be able to receive calls on my phone, which Weave doesn't have that availability yet. I switched back to Weave because Solutionreach is too much trouble to even trying to get it right. Jive, which goes with Solutionreach for the phone portion could never be reached either. They are probably the worst combination together. Review Source BC Bob C. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Solution Reach for Your Physician Practice" September 12, 2019 5.0 This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the practice. With Solution Reach we have been able to be more responsive to our patients via text messaging when it comes to appointments and sending patients test results. Pros First and foremost this product is very user friendly. Cons The practice has not experienced any issues with this product. Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) Pricing as well as the product moved us into the text messaging of information. Review Source Response from Solutionreach September 16, 2019 Glad to hear the product has been such a help! CS Crystal S. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### "The Solutionreach team is very insightful, informative, helpful, and patient. 5 Stars!" June 30, 2022 5.0 Like I mentioned before, it has saved our relationship with our patients since they are no longer getting reminders for an appointment that no longer exists. Solutionreach has also saved me time with my workload. I love that it sends out review invites automatically. I love how is draws up reports or lists easily and accurately. I love that I have the support from the Customer Service dept because they are always available to answer my questions or help with concerns. Pros My favorite part about this software is how often it syncs our data. Our office's schedule consistently changes every day. I love that when a patient cancels their same-day appointment, Solutionreach notices that and will not send them a reminder/review for an appointment that no longer exists. This has made our customer relations stronger. I also really love the support team. You can call them anytime and they are always happy to help solve any issues. Cons The only thing I dislike about Solutionreach would be that we don't have a lot of characters to use in a text when we are sending out Group messagesto our patients via email and text. The email has unlimited but the text only has about 100 characters and we have to include the patients name and our practice name and phone # in the text so by that time it is really hard to offer different appointments as well as personalize the text message. Review Source NH Nancy H. President Medical Practice Used the software for: 2+ years ### "Best money saver there is in a medical practice!" July 30, 2021 5.0 We initially went with Solutionreach and we were happy, however, one of my staff members for another provider of the same service which was less money. The difference was not significant but she was insistent that it adds up, etc. so I agreed. We were with the other provider for a few months and we quickly realized it was a mistake. We switched back to Solutionreach and we will not be doing that ever again! Pros I save money two fold! I no longer have to pay someone to contact our patient's to remind them of their appointments and I save money by patients not missing there appointment! If you add up the time it takes someone to do this verses the cost, I think it would be hard to find that it is not cost effective. Not only does it send text messages, it also sends the patient an email. We basically no longer have patients not show up for their appointments. If they cannot make their appointment, they call to reschedule. They are not only notified once, they are notified a few times, via text and email, within a week before their appointment. Cons I cannot really think of anything. I always worry about HIPPA, but they have a very secure network. Review Source Response from Solutionreach August 2, 2021 Nancy, we appreciate you taking the time to write such a thoughtful review and for recommending Solutionreach! We're so glad our software is helping your practice save both time and money, and is empowering you to provide your patients with the best experience possible. Have an excellent day! oA omar A. practice manager Hospital & Health Care Used the software for: 2+ years ### "predatory contracting horrible service" July 1, 2021 1.0 Terrible experience. Our physician died because of covid and had to shut our practice down, after being signed up forcefully since 2017 but they now magically refuse to cancel because we never gave them a cancelation notice. Since February 2021 we have been constantly calling and emailing to no avail but evert month our credit card gets charged. Pros None sorry there is nothing good to say about this company. They will avoid you after you have signed up with them. Cons Horrible horrible company if you are fortunate enough that you don't need to contact them, then great all is well but if you need help of what ever the situation might be these guys will not be there and you will end up paying for something that does not work. Think twice Reason for choosing Solutionreach Never again I highly highly highly recommend start away. Review Source Response from Solutionreach July 16, 2021 Hello Omar, we're sorry to hear about the doctor's passing and that your experience hasn't been ideal. Our cancellation policy is outlined in our contracts and we'd be happy to provide you with a copy of the contract, should you need it for your records. We don't avoid our customers and provide a number of different ways to contact our support team, all available through community.solutionreach.com Our records show services have been canceled since April. Is there anything else we can help you with? JW Julia W. Office Manager Medical Practice Used the software for: 2+ years ### "Solid product, great customer service, but the costs keep adding up" October 22, 2018 4.0 In general, while I like the product (a lot!), I will likely not renew again. I wish our salesperson had been either better trained, or had been more honest with us. I do not think she was intentionally deceptive -- I think maybe to that point they just hadn't come out with new features that would cost more, so she didn't know to tell us that part. I also feel that if you have a good product, you should stand by it enough to not need an auto-renewal. You should keep your clients because the product/service is excellent, not because they are trapped. Pros SolutionReach does almost everything we could ask for. Patient newsletters, patient reminder e-mails/texts, two-way texting capabilities, recall care, birthday messages etc. They have features that allow patients to schedule their own appointments, features to request google or facebook reviews, and ways to send out campaign messages to patients. Cons Unfortunately, we do not have access to a lot of the products we would love to use. When we signed up, we were told that SolutionReach was always improving its services but that our price would never go up. I felt that this was misleading since they would include improvements to the current services but as they added features those features would not be included but would be an extra fee each month. I also HATE the 2 year commitment and the auto renewal -- you miss the renewal deadline and bam, you're stuck for another year, like it or not. As long as I can remember to do it, we will cancel before our next auto renewal. Review Source MN Michael N. Owner Medical Practice Used the software for: 2+ years ### "RUN FOR THE HILLS!" September 19, 2018 1.0 Overall experience has been horrible. The product was OK, but that experience has been completely offset and overshadowed by the TERRIBLE customer service. Would only recommend to a business that I wanted to see fail. Pros When the representatives were "wooing" us to try to get us to switch to their product, they were very nice and helpful. That all changed after they had us "on the hook". Customer service made a nosedive and ceased to exist after that. Cons Their contract is terrible. There is an initial 2-year contract, which is fine, but what they won't tell you and you need a magnifying glass to see in the contract is that it auto-renews every year on your anniversary date, effectively making it so that there is a single day in each year when you can leave your very expensive contract with them. If your changes need to happen on a different day, you're out of luck. They'll take you for everything they possibly can. They have made special "deals" with us, promising one thing and then going back on what they offered after we accept, trying to get us to sign a new contract. Exceptionally shady business practices. When there are problems, they are not resolved quickly. We had full weeks without the product working. Customer service was terrible. When we could eventually get connected with someone they didn't listen to our needs and were very unhelpful. Review Source CD Corinne D. Office manager Medical Practice Used the software for: 2+ years ### "Satisfied Customer " March 22, 2024 5.0 It’s like having the extra help that’s needed at the fri t desk Pros Appointment Reminders and texting and real time benefits Cons Contract length is not optimal but not a problem Review Source KF Kimberly F. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Solution Reach not as user friendly has Demand Force." January 11, 2022 3.0 Good overall I just liked Demand Force better Pros The patients received notifications on their appointments. Cons At the time we used this product there was no text messaging or confirmation to our Dentrix program. Review Source RF Richard F. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Pathetic Support" April 19, 2021 1.0 A complete disaster. Pros It works the few days that the scheduling system and SolutionReach are able to sync. Cons The sync with our scheduling system is always down and reminders don't go out. I am therefore payng SolutionReach for patients not to show up. The techs have no idea how to restore the sync when it goes down. The sync was down 14 days in March and has been down 19 days in April. Does this sound like a company you would like to do business with? Review Source Response from Solutionreach April 20, 2021 Hello Richard, I'm sorry for we didn't live up to your expectations, and we appreciate your patience while waiting for a resolution to the syncing issue. I see you called Solutionreach support yesterday morning, and that your case is still open today. I reached out to our escalation team, and they let me know that they are actively working with your patient management software company to resolve the issue ASAP. I hope that the years you've been with Solutionreach before the recent issues can give your staff confidence that Solutionreach will be the best choice for your office, and you won't need to worry after the current syncing issue is resolved. LS Luz S. Manager Medical Practice Used the software for: 6-12 months ### "Bad Overall" January 30, 2018 1.0 I hate you all! Cons Costumer service stinks! Impossible to get a hold on to anyone! Worse yet, they don't even have a phone number to call! If you need anything resolved, you need to go to their wesite, type in your username, type in your password, log in, find the page for support, find a page for the chat support, wait however many minutes it takes for someone to show up on the chat, then you have to identify yourself, give your name, number, name of your office, then you have to request for a phone call, then you have to wait for a phone call, then you have to talk about any problems you may be having with the software (and believe me, you'll have plenty...!!!), then the guy you just spent 15 minutes explaining your problem over the phone is going to tell you something like: "I just answer phones, I need to transfer you to a technician who can help...", then you have to be on hold again for so long that you can even write a long review such as this one as you wait for them to pick it up (I'm literaly writing this as I'm on hold for them...), then you have to explain your problem all over again, hoping it would be solved by that person at the first time they try, and then pray to GOD it never happens again (which, it will), so you dont have to call these guys ever again! Not productive at all! And they though that changing to chat-only support would be a good idea....! ... Very disapointing, SR!!!! Review Source SK Sarah K. Optometrist/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Very unhappy with this company." September 19, 2019 3.0 Solutionreach does not allow me to control my business how I want to. Pros The software did get reminders and recalls out to patients as expected. Cons Company was too controlling. When we would try to change or customize, the company would change our preferences. I also felt the service was too expensive for what was provided. But the biggest complaint I have is that we were told that after a one year contract we would not longer be on a contract. So when we decided to use a different service, the company claimed we had a contract to continue, which they could not produce. They refused to stop the service, they refused to stop charging us monthly, and even when we physically deactivated patients so they wouldn't receive the messages, the company REACTIVATED them. This borders on dishonest. There are much better choices. Reason for choosing Solutionreach We have switched to Weave and we much happier. Review Source SP Stuart P. Administrator Medical Practice Used the software for: 6-12 months ### "The company has been great to work with and we have integrated seamlessly with their software" June 26, 2018 4.0 Greater contact potential with our patients and ability to send out mass communications to alert of hour changes, important updates or any customized message. We really like that the patients see our office number on the text instead of some randomized number like other companies do. Pros Easy functionality: its is very easy to setup new users, create groups and send mass messages to our patients. The automated texting reminders and confirmations are awesome and we have not experienced any issues so far. The smart reviews work very well and we have been getting great reviews on our website. Cons One major issue, and the reason i didn't give 5 stars, is because the system cant identify/detect patient language. Other companies we looked into offered this feature. Our practice is 80% Spanish only speaking, so this has been a major issue for us. We send bi-lingual messages but because of legal restrictions on the amount of characters allowed to be sent, we are limited in the quality of message delivered. If we find another company that offers language detection, we will go with them instead as this causes us many issues. We like solutionreach, but this is a deal breaker for my company. Review Source TS Tracy S. Office Manager Plastics Used the software for: 2+ years ### "Every practice needs this software!" August 15, 2022 5.0 All phone calls with Solution Reach employees have been a breeze. They are friendly, extremely helpful, and explain things in a way that makes it very easy to understand. Pros This software is super user friendly and integrates perfectly with our Nextech software. Cons Can't think of any issues we have encountered after several years of use. Review Source CH Carrie H. Marketing Manager Medical Practice Used the software for: 2+ years ### "Not for us." September 18, 2020 2.0 I would not recommed this service to any medical practices, look elsewhere! Pros Originally SolutionReach worked well for transferring patient reviews to a testimonials page on our website. Cons All of the software failed. Simply quit-working. Could no longer integrate with our patient management system and no one was willing or able to help to get it back on track. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Offered more capabilities. Review Source Response from Solutionreach September 22, 2020 Hi Carrie, I'm sorry you feel Solutionreach wasn't a good fit for your office. I understand you cancelled your agreement in February, but if there is anything more we can do to resolve your concerns, please don't hesitate to email community@solutionreach.com. KL Kristin L. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Support will disappear " June 2, 2020 2.0 Not supportive Pros What was sold to me as support and compatibility with my software (not true to the product) Cons Support and errors - impossible to reach anyone and so many issues - nobody cares. Alternatives considered [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Reason for choosing Solutionreach I was sold FAKE support. Switched from [Lighthouse.io](https://www.capterra.com/p/202327/Lighthouse-io/) Mistake Review Source Response from Solutionreach June 5, 2020 Hi Kristin, I verified with Steve that he was able to help you resolve the issues with your account. If you still need assistance, feel free to email us at community@solutionreach.com SS Scott S. COO Medical Practice Used the software for: 1-2 years ### "Customer service is questionable" July 26, 2022 2.0 poor Pros We liked many of the features, but without adequate support it is not worthwhile Cons customer support was terrible despite continuous complaints Reason for choosing Solutionreach We chose SR because we had used it before. Still disappointed so our use was limited until we changed to another software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.