# Timber Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Timber Software - reviews, pricing plans, popular comparisons to other Log Management products and more. Source: https://www.capterra.com/p/160865/Timber --- # Timber Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Timber ## What is Timber? A modern log management & aggregation system with automatic data enrichment, 6 months retention, and powerful search. ## What is Timber used for? [Log Management](https://www.capterra.com/log-management-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Timber?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://timber.io/&name=Timber) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Timber 3.5 (2) VS. [4.5 (241)](https://www.capterra.com/p/172277/ManageEngine-Firewall-Analyzer/reviews/) Starting Price $7 Per User, Per Month Starting Price $395 Other, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.5 (241) Value For Money 3.0 (2) Value For Money 4.6 (213) Customer Service 3.0 (2) Customer Service 4.7 (228) ## Timber alternatives Highest Rated [5.0 (16)](https://www.capterra.com/p/10022288/Logmanager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (212)](https://www.capterra.com/p/164872/Netwrix-Auditor/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (26)](https://www.capterra.com/p/175185/Log360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.1 (8)](https://www.capterra.com/p/10009082/Log360-Cloud/#reviews) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audit Trail A record of all activities within the system, including user access, changes made, etc. Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Data Visualization Graphical representation of data Event Logs A chronological record of actions or occurrences within a network, software, or process Log Collection Collects and aggregates data from various systems within the IT environment Timber 9 features Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A record of all activities within the system, including user access, changes made, etc. Track and report regulatory data to either internal management or external stakeholders Graphical representation of data A chronological record of actions or occurrences within a network, software, or process Collects and aggregates data from various systems within the IT environment Identify and orchestrate execution of actions needed to restore systems to optimal conditions Log files automatically created for all activities performed by servers, such as a history of web page requests Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 3.0 (2) Free Trial Free Version Basic $7.00 Per User,Per Month Value for money 3.0 (2) 3.0 Based on 2 reviews ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.5 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent Justin M. Software Developer Hospitality ### "Non-existant support and not functioning feature set" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 9, 2019 Its frustrating to see x,y,z features and only learn during implimentation that their either don't work or aren't actually available (such as a filtering option that is only available via the API, which requires an organization ID I don't have and don't know how to get) Pros Initially Timber.io seemed like it was going to be a dream for our Rails app running on Heroku. There were options for siliencing a few noisy endpoints and I really liked the structured logging. Also their documentation was much more robust than competitors like LogDNA and Papertrail Cons After setting up a trial I started noticing that some of my test log messages weren't coming through. I tried reaching out to support (via email, the only option) but still haven't heard back after 2 days. We thought we'd push forward since we liked the feature set so much. Once we had our staging environment setup things when from bad to worse. All of the customizations I made in development environment no longer seemed to apply. I thought maybe this was a difference in how things were setup via the Heroku add-in but again could not actually speak to support. When I signed up for a trial I received an email inviting me to schedule a meeting with the CTO. I thought I would do this just as a last ditch effort to get setup correctly. He canceled the meeting 15 minutes before it was scheduled to start. At this point I've just given, having probably wasted 3 or 4 hours of time trying to get onboarded. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Stephen C. Operations Manager ### "Timber has an excellent brand and product and does exactly what it says it does" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 19, 2017 Pros Logging: Seeing real time logging is outstanding for our none tech side of the company. We really do encourage everyone to watch timber if in doubt, and it makes understanding what's going on Cons Logging: Trying to find older information is not as relatively easy as in other logging software, while way better than just trying to monitor actual logs, organizing by subject would be really interesting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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