# InMoment Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about InMoment Software - reviews, pricing plans, popular comparisons to other Business Intelligence products and more. Source: https://www.capterra.com/p/160599/InMoment --- # InMoment Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) InMoment ## What is InMoment? InMoment™ is the leader in Experience Improvement (XI), transforming metrics into meaning to drive high-value business decisions and relationships with customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. ## What is InMoment used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/) Overall rating Based on 28 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 4% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for InMoment?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.inmoment.com&name=InMoment) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### InMoment 4.4 (28) VS. [4.7 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (28) Ease Of Use 4.7 (10,408) Value For Money 4.2 (23) Value For Money 4.5 (6,450) Customer Service 4.5 (24) Customer Service 4.5 (5,757) ## InMoment alternatives [4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160599/InMoment/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.2 (15) 80.00% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 3.7 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Surveys & Feedback 4.4 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Real-Time Reporting 4.2 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Active reporting of data and metrics Feedback Management 4.1 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Real-Time Notifications 4.4 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs InMoment 114 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Use AI to convert voice into text automatically Track visitors'/audience's responses across web pages and other optimized content Track and analyse user behavior within a system or network Compare key metrics for the business against prominent players in the industry Record the audio of phone conversations for quality assurance purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Track and interpret campaign performance metrics Manage and track all internal and external communication conducted via calls, email, text, or chat Evaluating strengths and weaknesses of companies with the same target audience Interprets what a user is doing based on context and helps guide them through the process. A report showing what actions customers perform Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Combining data from different sources and providing a unified view Track the management and flow of data throughout the organization AI method of discovering or extracting data patterns from larger volumes of data Graphical representation of data Manage, store and organize emails within the system or via third-party apps Reminders sent via email Conduct & deliver coaching sessions to improve employee performance or facilitate development Process of familiarizing new employees with the company, their position, and responsibilities Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Designed for contact centers. Form predictions based on past and present data/trends Allows employees to set and manage work or career related goals Helps understand a user's intentions/actions Edit and personalize data view as needed Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Monitor and collect information from social media based on specific keywords Track and monitor a specific set of keywords Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Manage and support multiple locations Allows users to manage data from a number of sources Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Identify, track, and respond to negative feedback Allow users to create, edit, and sort multiple notes Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Analyzing historical and current data and generating a model to help predict future outcomes. Arrange tasks based on the level of priority or urgency Evaluate the degree to which business operations bring monetary gains Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Measures the retention rate and satisfaction of customers. Allows businesses to manage badges from review websites. Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Set & manage permission levels based on user roles and restrict access to only authorized individuals Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions Search and filter data across systems to locate required information by entering keywords or certain criteria Access, combine, transform, and store data without the help of an IT department Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Market event via social media tools Allows businesses to share their videos on social media. Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Transforming unstructured text into a structured format to identify meaningful patterns and new insights Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Visually identify direction of development and areas that require attention Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (28) 4.1 Based on 28 reviews ## Pricing Value for money 4.2 (23) ### Starting price Contact vendor for pricing Free trial available Value for money 4.2 (23) 4.2 Based on 23 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (24) 4.5 Based on 24 reviews ## User reviews Overall rating 4.4 Based on 28 reviews Filter by rating 5(16) 4(8) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent JH Jennifer H. Managing Paralegal Legal Services ### "Great program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2026 Inmoment is easy to use and navigate. The customer service if very knowledgeable and helpful for any issues that we have ever had. Pros InMoment allows our company to obtain feedback from customers, which includes call information from each employee. Cons Inmoment took a little while to train. It was not easy at first, but works great once the training process is complete. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Consultant Information Technology and Services ### "Good for customer experience surveys" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 5, 2026 It's great and I wish to continue using InMoment for my customer feedback surveys. Their text analytics lets me gain insights from the unstructured data like long textual feedback and get an understanding of the customer sentiments. Pros I like the intuitive user interface. It's easy to create surveys and quizzes, and gather feedback for our products and services. Their billing system is also quite transparent. Cons Nothing really! I wish they can have more advanced features in questionnaires like advanced branching logic and more integrations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Vineet S. Retail sales manager Retail ### "Inmoment for recognition" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 29, 2025 Pretty great. We have implemented this software to get customer feedback and to know which employees go the extra mile delivering customer service Pros The notifications are instant. The reviews are detailed and specific. We know which customer gave the review and when exactly Cons When we try to view the review and take out the printout it can do away with all unncecessary details and the snapshot can be much user friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Joanne M. Manager Pharmaceuticals ### "Feedback - Good or bad, make it into a positive with InMoment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2025 Enjoy viewing it on a daily basis. Allows me to see my customers and patients feedback about the services they received at my location. Pros Ease of use. Feedback abilities from patients and customers. Any feedback is positive even when it’s a negative. Receiving email alert communication about good and bad feedback. Keeping employee management tight and employees valuing the companies morals. Cons I don’t like getting Customer Rescues but, even those you can make into a positive. Feedback is good. :) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Andy M. Senior Account Executive Health, Wellness and Fitness ### "A reliable tool for analytics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 8, 2025 InMoment is a sightful platform with strong analytics, but most of the time, usability and support could be improved. Pros InMoment offers deep insights and helps improve customer experience with powerful analytics which makes it very reliable. Cons InMoment is a steep learning curve and slow support which can make using using the tool frustrating at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jace H. Sr. Project Manager Computer Software ### "One of the best around and employees who care" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 16, 2024 There are amazin people that work at this company and I would argue that their CX knowledge is above market average. If you are looking for someone to help launch your Customer Experience program, I highly recommend working with InMoment and having CSM support hours. Pros The tool is very user friendly and you can create a survey without any training. They also have a great knowledge base and their customer support & training team are amazing. Cons The lack of innovation. Their core products are awesome and work flawlessly but what comes next? Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We needed something more robust and wanted to a company that had the best CX knowledge Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Ana K. Sr Customer Experience Specialist Insurance ### "Not worth the price" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 4, 2024 Difficult and slow to accomplish anything, lack of flexibility to make any changes in the email and the survey. Poorly designed surveys reported to have used up more than the contracted number of hours to deploy. I have not received 8h of management support services a month since I joined the company almost a year ago. Pros Even though my last account representative was extremely nice, it is difficult and extremely slow to get anything done. Cons How difficult and slow it was to accomplish anything. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Dallen B. Analytics Engineer Financial Services ### "Sending Data for Reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 1, 2024 Pros I led the gathering and publishing data from my company to InMoment. They set up the necessary data structures and gave my company flexibility to slice and dice the data how we wanted to view the results. Cons I have not seen the outcomes of the data yet. I am not sure if this is on InMoment or more on the internal team I have and am working with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Chuck C. Director of Training and Warranty Wholesale ### "InMoment - over 8 years and going strong " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2023 Pros The mobile teams continual high level of engagement Cons Current platform dashboard could use a few more filters to allow faster analysis- rather than run a report Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 6, 2023 Hey Chuck! First and foremost, thank you for being a long time customer. We appreciate your business. Thank you for taking the time to leave us a review! We will pass your feedback along to the team! Jorge H. VP Digital Transformation Financial Services ### "Good place to start" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 28, 2023 InMoment, previously Wootric, was a good place to start our customer experience program. When we reached certain level of maturity, more advanced features were missing. Pros The product was easy to use and the company offered good support in order to implement it across our different touchpoints. Cons Although the core functionality was there, features on top of those core features is limited. Also, I believe there is a lack of flexibility and ease of integration to other tools. Switched from [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 31, 2023 Hi Jorge! Thank you for taking the time to leave us a review. We appreciate your feedback and will pass along to our team. Thanks again! [View all Reviews](https://www.capterra.com/p/160599/InMoment/reviews/) Popular comparisons [SurveyMonkey vs InMoment](https://www.capterra.com/compare/160599-253516/InMoment-vs-SurveyMonkey)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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